Top Drawer New Members 2020-2021 - Volume I - Caring Communities
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Top Drawer Dear Members and Valued Partners, Caring Communities has seen outstanding growth by partnering with the nation’s leading not-for-profit senior housing and care organizations. We are celebrating an important milestone of our 60th Member as we approach our 20th anniversary, and we are poised to continue our success by strategically expanding our footprint to more than 40 states. It is with great pleasure that I share with you the names and profiles of our newest Members. From Portland and Seattle to Chicago and D.C., our newest Members span the country, and, collectively, they have hundreds of years of furthering their missions to care and house our most beloved fellow Americans—our seniors. Ashur S. Odishoo While our Members are located in different cities and have their own rich and unique National Director of Sales & Marketing history, it is their common interest in keeping residents safe that brings them together in the Caring Communities family. I hope you enjoy learning about these organizations and the aodishoo@caringcomm.org outstanding staff that serves their residents. 847-549-8225 Thank you to the entire Caring Communities team, Members and valued partners for their tireless commitment to the success of the company today and for years to come. Sincerely yours, Ashur S. Odishoo Caring Communities Membership Continues to Grow In this issue, we are highlighting the following new Members: ● Christian Horizons, St. Louis, MO ● Presbyterian Homes, Skokie, IL Jake Bell, CEO Todd Swortzel, CEO ● Horizon House, Seattle, WA ● Presbyterian Senior Living, Dillsburg, PA Mike Ostrem, CEO Jim Bernardo, CEO ● Jewish Senior Life, Oak Park, MI ● Willamette View, Portland, OR Nancy Heinrich, CEO Craig Van Valkenburg, CEO ● National Lutheran Communities & Services, Rockville, MD Larry Bradshaw, CEO 2 caring communities • caringcomm.org
The Benefits of Membership Annual Member, Board & Committee Meeting Caring Communities is the leading provider of general, professional and excess liability insurance, risk management and education for not-for-profit, mission-based senior housing and services providers. For almost 20 years, Caring Communities Members have been working together to develop the industry’s most advanced risk management frameworks and systems. Our Members are the industry’s largest group of thought leaders focused on safety cultures and risk management innovations to address current and future risks in the care and housing of seniors. Caring Communities Members enjoy a host of benefits: Comprehensive general, professional and excess liability protection Stable cost versus cyclical and unpredictable commercial liability insurance premiums A Culture of Safety represented in best-in-class risk management and claims programs Educational programs to help control and reduce the frequency and severity of claims Member involvement and collaboration with like-minded organizations nationwide Ownership interest and sharing in the financial results of the organization Access to specialized property and automobile insurance programs Caring Communities’ core product—professional, general and excess liability insurance—was developed to afford broad coverage for maximum protection from risks specific to continuing care providers. By being selective and nimble, Caring Communities provides customized insurance protection to meet emerging risks facing the senior care industry. Top Drawer • Vol. 42, 2021 3
Top Drawer As a Member-owned insurance company, Caring Communities offers financial returns on our Members’ ability to keep claims low and make investments in safety. As owners, Members receive cash dividends and own all capital and surplus. Caring Communities has historically returned 31% of Member premiums—over $100 million—in cash dividends and equity account allocations. Leading the industry, Caring Communities’ Continuing Care Risk Management System provides Member organizations with knowledge and best practices to improve their National Aging Services Risk risk management programs, and thus help reduce the number of losses, the severity of Management Conference each loss and the average loss cost. Throughout the year, Member risk management professionals participate in on-site, classroom and web-based training and events. Our flagship educational event is the annual National Aging Services Risk Management Conference, where more than 200 of the nation’s top risk professionals gather to learn, share and be on the cutting edge of emerging risks in the industry. Looking to the future, Caring Communities will continue to identify new Members in organizations that provide high quality care and service. By striving together for ever-increasing levels of excellence in performance and value, our Members can look upon their ongoing partnership with Caring Communities as an increasingly rewarding and beneficial experience. 4 caring communities • caringcomm.org
new members Christian Horizons Christian Horizons has been proactively “All of us are pleased to welcome meeting the needs of those requiring Christian Horizons,” says Jim post-acute care services and senior living Caldwell, CEO. “We are proud to options since 1965. be associated with the high-quality leading communities which Christian Christian Horizons consists of 11 not- Horizons represents. We are especially for-profit senior living communities, grateful to Jake Bell for remembering hospice care, private duty home care Caring Communities. Our entire team is and pharmacy services to nearly 2,000 honored to have the opportunity to serve residents in Indiana, Illinois, Iowa Christian Horizons and work with Jake and Missouri. Their vision is to build and everyone associated.” Christian communities that promote independence, wellness and affordable For more information, visit living for older adults. They do this by christianhorizonsliving.org. providing superior care and services, compassionate spiritual support, vibrant senior living options in comfortable and attractive surroundings, a continuum of care through every stage of life, and partnerships with their greater communities. “We are very excited about the opportunity to join Caring Communities,” says Jake Bell, President and CEO at Christian Horizons. “I had previously worked at a Caring Communities Member organization, and realized very quickly once I came to Christian Horizons that we would benefit from the resources that Caring Communities brings to help reduce our risk and improve the health and safety for our residents.” Top Drawer • Vol. 42, 2021 5
Top Drawer Horizon House Horizon House, a vibrant retirement committees steering programming community located in the heart of for entertainment, in-house safety downtown Seattle, has been serving considerations, gardening, travel seniors since 1961. planning, technology/IT support and more, Horizon House is a community Horizon House is a diverse and where older adults truly get to create the collaborative retirement and assisted life they want. The over 200-person staff living community serving older adults in celebrates resident independence while Seattle, Washington. recognizing the individual needs of the The Horizon House community residents. encourages creativity and individuality “We welcome Horizon House CEO Mike and promotes an active and engaged Ostrem, COO Lauri Warfield-Larson, culture. Most of all, CFO Christine Seymour, and everyone they believe each associated with the organization,” says day should be filled Jim Caldwell, CEO. “We are very proud with inspiration to expand our membership in the Great and purpose, and Northwest by Horizon House joining that senior living the Caring Communities family, and are should be focused grateful and excited by the opportunity on living. That’s to serve and be a part of furthering their why people with mission of passion for changing lives.” a true zest for life choose to call this “Horizon House is pleased to be joining extraordinarily Caring Communities,” says Ostream. warm and “We are excited to have access to their welcoming risk management expertise and training retirement opportunities. We look forward to seeing community their the positive impact this relationship will home. have on both our residents and staff.” With more than For more information, visit 70 resident-led horizonhouse.org. 6 caring communities • caringcomm.org
new members Jewish Senior Life Jewish Senior Life offers independent all associated with Jewish Senior Life. living, assisted living, memory care and We look forward to beginning our new associated aging services and programs relationship and serving their beautiful at two campuses in the Detroit, communities and devoted mission of Michigan, area. delivering quality care and service for R e s ide nc e s • Progra m s • S e r vi ces their residents.” For over 110 years, Jewish Senior Life of Metropolitan Detroit, a constituent “After years in the general insurance agency of the Jewish Federation market where we received very little risk of Metropolitan Detroit, has been management support specific to our dedicated to nurturing a sense of senior housing and care concerns, we community and enriching the lives of turned to Caring Communities,” says older adults, while embracing Jewish Heinrich. values and celebrating life. “We welcome Jewish Senior Life communities the opportunity support aging with dignity and to work in choice, maximizing independence and partnership delivering the highest level of care and with the experts respect. at Caring Communities to “We made the connection with improve our risk Jewish Senior Life based on their profile and, most leadership recognizing the value our importantly, to risk management resources will bring improve health to their mission,” says Jim Caldwell, and safety CEO. “Proactive aging services risk outcomes for our management is a principle that we residents.” share with all of our Members, and we are honored that Jewish Senior For more Life has chosen to partner with us. We information, visit welcome CEO Nancy Heinrich, Chief jslmi.org. Financial Officer Jennie Klepinger, and Top Drawer • Vol. 42, 2021 7
Top Drawer National Lutheran Communities & Services National Lutheran Communities & services to older adults aging with choice Services is a senior housing, care and in their homes. aging services organization based in “As an organization, National Lutheran Rockville, Maryland. Communities & Services prioritizes With over 130 years of experience, the health and safety of our residents National Lutheran Communities & and clients, and Caring Communities’ Services offers a selection of retirement mission directly aligns with that,” says communities and support services for older Lawrence R. Bradshaw, President and adults throughout Maryland and Virginia. CEO of National Lutheran Communities & Services. “It made sense for us to join an Communities sponsored organization whose practices support the by National Lutheran same risk management and educational Communities & Services principles we do.” include The Village at Rockville in Rockville, “On behalf of all of us at Caring Maryland; The Village at Communities, we are thrilled by Augsburg in Baltimore, National Lutheran Communities & Maryland; The Village Services joining Caring Communities,” at Orchard Ridge in says Jim Caldwell, CEO. “We are Winchester, Virginia; The honored to have the opportunity to Legacy at North Augusta in serve NLCS and are impressed by its Staunton, Virginia; and The long tradition of serving seniors and Village at Providence Point, providing fulfilling community living coming soon to Annapolis, in their beautiful settings in Maryland Maryland. and Virginia. We welcome Lawrence Bradshaw and everyone with NLCS, NLCS offers in-home and look forward to beginning a lasting health services through relationship benefiting the NLCS myPotential at Home. NLCS’ organization and its mission.” grant-making program, Impact1890, supports other For more information, visit organizations providing nationallutheran.org. 8 caring communities • caringcomm.org
new members Presbyterian Homes Presbyterian Homes creates vibrant and implementing many of the best communities for older adults that practices for which Caring Communities inspire wellness, independence, joy and is known. The time and investment made security—enriching the lives of residents in improving both our risk and safety and their families. programs will allow Presbyterian Homes to fulfill our mission objectives and help Presbyterian Homes was founded in 1904 us achieve our vision for the organization. and is an independent not-for-profit Life We look forward to the opportunities to Plan community provider located in the collaborate with staff and other members north and northwest suburbs of Chicago. of Caring Communities.” Their four communities offer residents For more information, visit access to a full continuum of care and an presbyterianhomes.org. extensive service offering. Presbyterian Homes has earned credit ratings of A- from both FITCH and Standard & Poor’s and is CARF accredited throughout the system. “It is a special pleasure to welcome Presbyterian Homes, headquartered in Skokie, Illinois, to Caring Communities— especially since their communities are so near to our Libertyville office,” says Jim Caldwell, CEO. “They have a beautiful collection of communities, including Lake Forest Place, which is very familiar to me. We have known Todd Swortzel, CEO, over the years and are very grateful for the opportunity to welcome him and all associated with Presbyterian Homes.” “Presbyterian Homes is excited to partner with Caring Communities,” says Swortzel. “We look forward to both learning Top Drawer • Vol. 42, 2021 9
Top Drawer Presbyterian Senior Living Presbyterian Senior Living is a Headquartered in Dillsburg, Pennsylvania-based multisite senior Pennsylvania, Presbyterian Senior Living living organization providing retirement and its affiliates provide comprehensive and senior care services for more than services and accommodations to more 90 years. than 6,000 seniors in 30 locations across the mid-Atlantic region of Pennsylvania, Presbyterian Senior Living is a not-for- Maryland, Ohio and Delaware. profit organization, fulfilling its charitable purpose and mission by providing high- “We are very excited to welcome quality retirement choices, healthcare Presbyterian Senior Living to Caring services and affordable residential living Communities,” says Jim Caldwell, CEO. options for people 55 and older. “We have admired their organization and leadership in the industry for many years. Jim Bernardo, CEO, is a friend to many of our Members and we look forward to personally welcoming him and to the opportunity to work together with many more associated with Presbyterian Senior Living.” “Presbyterian Senior Living decided to become a member of Caring Communities for both financial and strategic reasons,” says Bernardo. “Not only do we stabilize our insurance costs, but Caring Communities is an investment in the future of our organization. The risk management and best practice benefits we will receive should ultimately assist in improving the quality of living for the persons we serve.” For more information, visit presbyterianseniorliving.org. 10 caring communities • caringcomm.org
new members Willamette View Willamette View is a not-for-profit “For 65 years Willamette View has continuing care retirement community been one of Oregon’s premiere life plan offering independent living, assisted communities with brand recognition living, residential care, memory care, for wellness, innovation, purposeful skilled nursing and in-home care individuals and resident/employee services. connection,” says Van Valkenburg. “Caring Communities typifies these Willamette View is located on a bluff same attributes which lead us to wanting overlooking the lush and scenic to be part of an affinity organization Willamette River, just minutes south of of like-minded leaders. We look Portland, Oregon, in a 27-acre park-like forward to working with many amazing setting. As the first life plan community organizations of common interests and in the Portland metro area, Willamette to contributing to the success of Caring View has a long and innovative history of Communities.” For more information, setting the standard in Northwest senior visit willametteview.org. living. They are an independent, not-for- profit organization with a solid financial foundation and a 65-year track record as a resident-driven community. “We are thrilled to welcome Willamette View to Caring Communities,” says Jim Caldwell, CEO. “We are excited by the opportunity to serve their community, and look forward to working with everyone associated with Willamette View. We especially appreciate Brian Thompson, CFO, for taking the time to visit with us during our Members Meetings, and Craig Van Valkenburg, CEO, and Susan Di Piazza, Executive Assistant, for spending their time with us.” Top Drawer • Vol. 42, 2021 11
Top Drawer Members of Caring Communities Caring Communities Members, operating over 400 communities from Hawaii to New England, represent 25% of the annual LeadingAge Ziegler 200 list of the nation’s largest non-for-profit senior living systems and single-site operators. By joining Caring Communities, Members receive more than insurance coverage and risk management—they gain valuable affiliations with these aging services industry leaders and peers at the senior management level. We are proud to have these fine organizations in the Caring Communities family. Frederick, MD Phoenix, AZ Colorado Springs, CO Indianapolis, IN Ashland, OH Chapel Hill, NC St. Louis, MO Englewood, CO Chicago, IL Urbana, IL Walnut Creek, CA Concord, MA 12 caring communities • caringcomm.org
members Bloomfield, CT Alameda, CA Redmond, WA Monrovia, CA Cincinnati, OH Lakeland, FL Boulder, CO Schaumburg, IL Glendale, CA Annapolis, MD Glendale, AZ La Verne, CA We ask. We listen. We serve. R e s id e nc e s • P r o g r a m s • S e r v i c e s Seattle, WA Pleasanton, CA Kalispell, MT Oak Park, MI Lee’s Summit, MO Honolulu, HI Burr Ridge, IL Green Valley, AZ SM Hudson, OH Loveland, OH Des Moines, IA Arlington Heights, IL mapleknoll COMMUNITIES St. Louis, MO Cincinnati, OH Evanston, IL Dunedin, FL Top Drawer • Vol. 42, 2021 13
Top Drawer Celebration. Innovation. Hope. Tupelo, MS Tulsa, OK Rockville, MD Madison, WI Lebanon, OH Medford, OR Lancaster, PA Columbia, SC Skokie, IL Dillsburg, PA Southfield, MI Tinley Park, IL Long Beach, CA Exeter, NH Spokane, WA San Francisco, CA Birmingham, AL Portland, OR New York, NY Newton, NC Neptune, NJ Chelsea, MI McLean, VA Gladwyne, PA Flint, MI Orlando, FL Portland, OR 14 caring communities • caringcomm.org
officers & directors Officers & Directors OFFICERS Pam Claassen, Chair Lisa Hardy, Secretary Executive Consultant President & CEO HumanGood | Pleasanton, CA Emerald Communities | Redmond, WA William DeYoung, Vice Chair Kevin McLeod, Treasurer Chief Operating Officer President & CEO Providence Life Services | Tinley Park, IL Carolina Meadows | Chapel Hill, NC DIRECTORS Jesse Jantzen Steven Rinkle President & CEO General Counsel LifeSpace Communities | West Des Moines, IA Pacific Retirement Services | Medford, OR Michelle Just Lee Syria President & CEO President & CEO Beatitudes Campus | Phoenix, AZ United Church Homes & Services Newton, NC John Kotovsky Chief Mission Officer Jeremy Vickers Lutheran Senior Services | St. Louis, MO CEO, Medford Leas Peace Church Representative Laura Lamb Medford, NJ President & CEO Episcopal Retirement Services Justine Vogel Cincinnati, OH President & CEO RiverWoods | Exeter, NH Mary Leary CEO Jill Wilson Mather | Evanston, IL President & CEO Otterbein SeniorLife | Lebanon, OH Doug Leidig President & CEO Asbury Communities | Frederick, MD Top Drawer • Vol. 42, 2021 15
caring communities 1850 West Winchester Road, Suite 109 Libertyville, IL 60048 800.510.8225 caringcomm.org Membership with Caring Communities represents a strategic opportunity in contrast to an annual insurance buying decision. Members are the owners and policyholders of the company that provides their professional, general and excess liability insurance protection. Members invest in and own their risks exclusively with other Senior Housing Community Care and Service Providers, all known to one another. They have common interests, commitments and incentives, and thereby are directly rewarded by sharing the profits of the company, based on performance, the greater share to the best performers. Members work together in providing the safest environments and practices for their residents, people under their care and their employees. To learn more about Membership in Caring Communities, please contact our sales team at sales@caringcomm.org or 800.510.8225. 2021 EVENTS Caring Communities Annual Member, Board & Committee Meeting March 24–26, 2021; Virtual Spring Education: “Risk Management by Design” April 28–29, 2021; Virtual Employee Liability (EPLI) Webinar: “Diversity and Recognizing Implicit Bias” June 15, 2021; 1:00–2:00 EST Caring Communities September Member, Board & Committee Meeting September 22–24, 2021 (tentative); Location TBD National Aging Services Risk Management Conference (NASRM) October 6–8, 2021; Chicago, IL (dates and location tentative)
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