Top Drawer New Members 2020-2021 - Volume I - Caring Communities

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Top Drawer New Members 2020-2021 - Volume I - Caring Communities
Top Drawer
     New Members 2020–2021
                          Volume I

 Stronger
 Together

                 caring communities
Top Drawer New Members 2020-2021 - Volume I - Caring Communities
Top Drawer
                                                 Dear Members and Valued Partners,
                                                 Caring Communities has seen outstanding growth by partnering
                                                 with the nation’s leading not-for-profit senior housing and care
                                                 organizations.
                                                 We are celebrating an important milestone of our 60th Member as we approach our 20th
                                                 anniversary, and we are poised to continue our success by strategically expanding our
                                                 footprint to more than 40 states.

                                                 It is with great pleasure that I share with you the names and profiles of our newest Members.
                                                 From Portland and Seattle to Chicago and D.C., our newest Members span the country,
                                                 and, collectively, they have hundreds of years of furthering their missions to care and house
                                                 our most beloved fellow Americans—our seniors.
    Ashur S. Odishoo                             While our Members are located in different cities and have their own rich and unique
    National Director of Sales & Marketing       history, it is their common interest in keeping residents safe that brings them together in the
                                                 Caring Communities family. I hope you enjoy learning about these organizations and the
    aodishoo@caringcomm.org
                                                 outstanding staff that serves their residents.
    847-549-8225
                                                 Thank you to the entire Caring Communities team, Members and valued partners for their
                                                 tireless commitment to the success of the company today and for years to come.

                                                 Sincerely yours,

                                                 Ashur S. Odishoo

                                  Caring Communities Membership Continues to Grow
                                  In this issue, we are highlighting the following new Members:

                                  ●    Christian Horizons, St. Louis, MO               ●    Presbyterian Homes, Skokie, IL
                                       Jake Bell, CEO                                       Todd Swortzel, CEO

                                  ●    Horizon House, Seattle, WA                      ●    Presbyterian Senior Living, Dillsburg, PA
                                       Mike Ostrem, CEO                                     Jim Bernardo, CEO

                                  ●    Jewish Senior Life, Oak Park, MI		              ●    Willamette View, Portland, OR
                                       Nancy Heinrich, CEO                                  Craig Van Valkenburg, CEO

                                  ●    National Lutheran Communities &
                                       Services, Rockville, MD
                                       Larry Bradshaw, CEO

2          caring communities • caringcomm.org
Top Drawer New Members 2020-2021 - Volume I - Caring Communities
The Benefits of Membership

                                                                                            Annual Member, Board &
                                                                                            Committee Meeting

Caring Communities is the leading provider of general,
professional and excess liability insurance, risk management and
education for not-for-profit, mission-based senior housing and
services providers.
For almost 20 years, Caring Communities Members have been working together to
develop the industry’s most advanced risk management frameworks and systems.

Our Members are the industry’s largest group of thought leaders focused on safety
cultures and risk management innovations to address current and future risks in the care
and housing of seniors.

Caring Communities Members enjoy a host of benefits:

   Comprehensive general, professional and excess liability protection
   Stable cost versus cyclical and unpredictable commercial liability insurance premiums
   A Culture of Safety represented in best-in-class risk management and claims programs
   Educational programs to help control and reduce the frequency and severity of claims
   Member involvement and collaboration with like-minded organizations nationwide
   Ownership interest and sharing in the financial results of the organization
   Access to specialized property and automobile insurance programs

Caring Communities’ core product—professional, general and excess liability
insurance—was developed to afford broad coverage for maximum protection from
risks specific to continuing care providers. By being selective and nimble, Caring
Communities provides customized insurance protection to meet emerging risks facing
the senior care industry.

                                                                                                     Top Drawer • Vol. 42, 2021   3
Top Drawer New Members 2020-2021 - Volume I - Caring Communities
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                                                 As a Member-owned insurance company, Caring Communities offers financial returns
                                                 on our Members’ ability to keep claims low and make investments in safety. As owners,
                                                 Members receive cash dividends and own all capital and surplus. Caring Communities
                                                 has historically returned 31% of Member premiums—over $100 million—in cash
                                                 dividends and equity account allocations.

                                                 Leading the industry, Caring Communities’ Continuing Care Risk Management System
                                                 provides Member organizations with knowledge and best practices to improve their
    National Aging Services Risk                 risk management programs, and thus help reduce the number of losses, the severity of
    Management Conference                        each loss and the average loss cost.

                                                                                              Throughout the year, Member risk
                                                                                              management professionals participate
                                                                                              in on-site, classroom and web-based
                                                                                              training and events. Our flagship
                                                                                              educational event is the annual National
                                                                                              Aging Services Risk Management
                                                                                              Conference, where more than 200 of the
                                                                                              nation’s top risk professionals gather to
                                                                                              learn, share and be on the cutting edge
                                                                                              of emerging risks in the industry.

                                                                                              Looking to the future, Caring
                                                                                              Communities will continue to identify
                                                                                              new Members in organizations that
                                                                                              provide high quality care and service.
                                                                                              By striving together for ever-increasing
                                                                                              levels of excellence in performance
                                                                                              and value, our Members can look
                                                                                              upon their ongoing partnership with
                                                                                              Caring Communities as an increasingly
                                                                                              rewarding and beneficial experience. 

4          caring communities • caringcomm.org
Top Drawer New Members 2020-2021 - Volume I - Caring Communities
new members
Christian Horizons

Christian Horizons has been proactively      “All of us are pleased to welcome
meeting the needs of those requiring         Christian Horizons,” says Jim
post-acute care services and senior living   Caldwell, CEO. “We are proud to
options since 1965.                          be associated with the high-quality
                                             leading communities which Christian
Christian Horizons consists of 11 not-
                                             Horizons represents. We are especially
for-profit senior living communities,
                                             grateful to Jake Bell for remembering
hospice care, private duty home care
                                             Caring Communities. Our entire team is
and pharmacy services to nearly 2,000
                                             honored to have the opportunity to serve
residents in Indiana, Illinois, Iowa
                                             Christian Horizons and work with Jake
and Missouri. Their vision is to build
                                             and everyone associated.”
Christian communities that promote
independence, wellness and affordable        For more information, visit
living for older adults. They do this by     christianhorizonsliving.org. 
providing superior care and services,
compassionate spiritual support, vibrant
senior living options in comfortable and
attractive surroundings, a continuum
of care through every stage of life,
and partnerships with their greater
communities.

“We are very excited about
the opportunity to join Caring
Communities,” says Jake Bell, President
and CEO at Christian Horizons. “I
had previously worked at a Caring
Communities Member organization,
and realized very quickly once I came
to Christian Horizons that we would
benefit from the resources that Caring
Communities brings to help reduce our
risk and improve the health and safety
for our residents.”

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Top Drawer New Members 2020-2021 - Volume I - Caring Communities
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                                           Horizon House

                                           Horizon House, a vibrant retirement           committees steering programming
                                           community located in the heart of             for entertainment, in-house safety
                                           downtown Seattle, has been serving            considerations, gardening, travel
                                           seniors since 1961.                           planning, technology/IT support and
                                                                                         more, Horizon House is a community
                                           Horizon House is a diverse and
                                                                                         where older adults truly get to create the
                                           collaborative retirement and assisted
                                                                                         life they want. The over 200-person staff
                                           living community serving older adults in
                                                                                         celebrates resident independence while
                                           Seattle, Washington.
                                                                                         recognizing the individual needs of the
                                           The Horizon House community                   residents.
                                           encourages creativity and individuality
                                                                                         “We welcome Horizon House CEO Mike
                                           and promotes an active and engaged
                                                                                         Ostrem, COO Lauri Warfield-Larson,
                                                                 culture. Most of all,
                                                                                         CFO Christine Seymour, and everyone
                                                                 they believe each
                                                                                         associated with the organization,” says
                                                                 day should be filled
                                                                                         Jim Caldwell, CEO. “We are very proud
                                                                 with inspiration
                                                                                         to expand our membership in the Great
                                                                 and purpose, and
                                                                                         Northwest by Horizon House joining
                                                                 that senior living
                                                                                         the Caring Communities family, and are
                                                                 should be focused
                                                                                         grateful and excited by the opportunity
                                                                 on living. That’s
                                                                                         to serve and be a part of furthering their
                                                                 why people with
                                                                                         mission of passion for changing lives.”
                                                                 a true zest for life
                                                                 choose to call this     “Horizon House is pleased to be joining
                                                                 extraordinarily         Caring Communities,” says Ostream.
                                                                 warm and                “We are excited to have access to their
                                                                 welcoming               risk management expertise and training
                                                                 retirement              opportunities. We look forward to seeing
                                                                 community their         the positive impact this relationship will
                                                                 home.                   have on both our residents and staff.”

                                                                 With more than          For more information, visit
                                                                 70 resident-led         horizonhouse.org. 

6    caring communities • caringcomm.org
Top Drawer New Members 2020-2021 - Volume I - Caring Communities
new members
Jewish Senior Life

Jewish Senior Life offers independent      all associated with Jewish Senior Life.
living, assisted living, memory care and   We look forward to beginning our new
associated aging services and programs     relationship and serving their beautiful
at two campuses in the Detroit,            communities and devoted mission of
Michigan, area.                            delivering quality care and service for     R e s ide nc e s • Progra m s • S e r vi ces
                                           their residents.”
For over 110 years, Jewish Senior Life
of Metropolitan Detroit, a constituent     “After years in the general insurance
agency of the Jewish Federation            market where we received very little risk
of Metropolitan Detroit, has been          management support specific to our
dedicated to nurturing a sense of          senior housing and care concerns, we
community and enriching the lives of       turned to Caring Communities,” says
older adults, while embracing Jewish       Heinrich.
values and celebrating life.
                                           “We welcome
Jewish Senior Life communities             the opportunity
support aging with dignity and             to work in
choice, maximizing independence and        partnership
delivering the highest level of care and   with the experts
respect.                                   at Caring
                                           Communities to
“We made the connection with
                                           improve our risk
Jewish Senior Life based on their
                                           profile and, most
leadership recognizing the value our
                                           importantly, to
risk management resources will bring
                                           improve health
to their mission,” says Jim Caldwell,
                                           and safety
CEO. “Proactive aging services risk
                                           outcomes for our
management is a principle that we
                                           residents.”
share with all of our Members, and
we are honored that Jewish Senior          For more
Life has chosen to partner with us. We     information, visit
welcome CEO Nancy Heinrich, Chief          jslmi.org. 
Financial Officer Jennie Klepinger, and

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                                           National Lutheran Communities & Services

                                           National Lutheran Communities &              services to older adults aging with choice
                                           Services is a senior housing, care and       in their homes.
                                           aging services organization based in
                                                                                        “As an organization, National Lutheran
                                           Rockville, Maryland.
                                                                                        Communities & Services prioritizes
                                           With over 130 years of experience,           the health and safety of our residents
                                           National Lutheran Communities &              and clients, and Caring Communities’
                                           Services offers a selection of retirement    mission directly aligns with that,” says
                                           communities and support services for older   Lawrence R. Bradshaw, President and
                                           adults throughout Maryland and Virginia.     CEO of National Lutheran Communities &
                                                                                        Services. “It made sense for us to join an
                                                        Communities sponsored
                                                                                        organization whose practices support the
                                                        by National Lutheran
                                                                                        same risk management and educational
                                                        Communities & Services
                                                                                        principles we do.”
                                                        include The Village at
                                                        Rockville in Rockville,         “On behalf of all of us at Caring
                                                        Maryland; The Village at        Communities, we are thrilled by
                                                        Augsburg in Baltimore,          National Lutheran Communities &
                                                        Maryland; The Village           Services joining Caring Communities,”
                                                        at Orchard Ridge in             says Jim Caldwell, CEO. “We are
                                                        Winchester, Virginia; The       honored to have the opportunity to
                                                        Legacy at North Augusta in      serve NLCS and are impressed by its
                                                        Staunton, Virginia; and The     long tradition of serving seniors and
                                                        Village at Providence Point,    providing fulfilling community living
                                                        coming soon to Annapolis,       in their beautiful settings in Maryland
                                                        Maryland.                       and Virginia. We welcome Lawrence
                                                                                        Bradshaw and everyone with NLCS,
                                                        NLCS offers in-home
                                                                                        and look forward to beginning a lasting
                                                        health services through
                                                                                        relationship benefiting the NLCS
                                                        myPotential at Home. NLCS’
                                                                                        organization and its mission.”
                                                        grant-making program,
                                                        Impact1890, supports other      For more information, visit
                                                        organizations providing         nationallutheran.org. 

8    caring communities • caringcomm.org
Top Drawer New Members 2020-2021 - Volume I - Caring Communities
new members
Presbyterian Homes

Presbyterian Homes creates vibrant            and implementing many of the best
communities for older adults that             practices for which Caring Communities
inspire wellness, independence, joy and       is known. The time and investment made
security—enriching the lives of residents     in improving both our risk and safety
and their families.                           programs will allow Presbyterian Homes
                                              to fulfill our mission objectives and help
Presbyterian Homes was founded in 1904
                                              us achieve our vision for the organization.
and is an independent not-for-profit Life
                                              We look forward to the opportunities to
Plan community provider located in the
                                              collaborate with staff and other members
north and northwest suburbs of Chicago.
                                              of Caring Communities.”
Their four communities offer residents
                                              For more information, visit
access to a full continuum of care and an
                                              presbyterianhomes.org. 
extensive service offering. Presbyterian
Homes has earned credit ratings of A- from
both FITCH and Standard & Poor’s and is
CARF accredited throughout the system.

“It is a special pleasure to welcome
Presbyterian Homes, headquartered in
Skokie, Illinois, to Caring Communities—
especially since their communities are so
near to our Libertyville office,” says Jim
Caldwell, CEO. “They have a beautiful
collection of communities, including Lake
Forest Place, which is very familiar to me.
We have known Todd Swortzel, CEO,
over the years and are very grateful for
the opportunity to welcome him and all
associated with Presbyterian Homes.”

“Presbyterian Homes is excited to partner
with Caring Communities,” says Swortzel.
“We look forward to both learning

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Top Drawer New Members 2020-2021 - Volume I - Caring Communities
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                                            Presbyterian Senior Living

                                            Presbyterian Senior Living is a                  Headquartered in Dillsburg,
                                            Pennsylvania-based multisite senior              Pennsylvania, Presbyterian Senior Living
                                            living organization providing retirement         and its affiliates provide comprehensive
                                            and senior care services for more than           services and accommodations to more
                                            90 years.                                        than 6,000 seniors in 30 locations across
                                                                                             the mid-Atlantic region of Pennsylvania,
                                            Presbyterian Senior Living is a not-for-
                                                                                             Maryland, Ohio and Delaware.
                                            profit organization, fulfilling its charitable
                                            purpose and mission by providing high-           “We are very excited to welcome
                                            quality retirement choices, healthcare           Presbyterian Senior Living to Caring
                                            services and affordable residential living       Communities,” says Jim Caldwell, CEO.
                                            options for people 55 and older.                 “We have admired their organization
                                                                                             and leadership in the industry for many
                                                                                             years. Jim Bernardo, CEO, is a friend
                                                                                             to many of our Members and we look
                                                                                             forward to personally welcoming him
                                                                                             and to the opportunity to work together
                                                                                             with many more associated with
                                                                                             Presbyterian Senior Living.”

                                                                                             “Presbyterian Senior Living decided to
                                                                                             become a member of Caring Communities
                                                                                             for both financial and strategic reasons,”
                                                                                             says Bernardo. “Not only do we
                                                                                             stabilize our insurance costs, but Caring
                                                                                             Communities is an investment in the future
                                                                                             of our organization. The risk management
                                                                                             and best practice benefits we will receive
                                                                                             should ultimately assist in improving the
                                                                                             quality of living for the persons we serve.”

                                                                                             For more information, visit
                                                                                             presbyterianseniorliving.org. 

10    caring communities • caringcomm.org
new members
Willamette View

Willamette View is a not-for-profit          “For 65 years Willamette View has
continuing care retirement community         been one of Oregon’s premiere life plan
offering independent living, assisted        communities with brand recognition
living, residential care, memory care,       for wellness, innovation, purposeful
skilled nursing and in-home care             individuals and resident/employee
services.                                    connection,” says Van Valkenburg.
                                             “Caring Communities typifies these
Willamette View is located on a bluff
                                             same attributes which lead us to wanting
overlooking the lush and scenic
                                             to be part of an affinity organization
Willamette River, just minutes south of
                                             of like-minded leaders. We look
Portland, Oregon, in a 27-acre park-like
                                             forward to working with many amazing
setting. As the first life plan community
                                             organizations of common interests and
in the Portland metro area, Willamette
                                             to contributing to the success of Caring
View has a long and innovative history of
                                             Communities.” For more information,
setting the standard in Northwest senior
                                             visit willametteview.org. 
living. They are an independent, not-for-
profit organization with a solid financial
foundation and a 65-year track record as
a resident-driven community.

“We are thrilled to welcome Willamette
View to Caring Communities,” says Jim
Caldwell, CEO. “We are excited by the
opportunity to serve their community, and
look forward to working with everyone
associated with Willamette View. We
especially appreciate Brian Thompson,
CFO, for taking the time to visit with
us during our Members Meetings,
and Craig Van Valkenburg, CEO, and
Susan Di Piazza, Executive Assistant, for
spending their time with us.”

                                                                                        Top Drawer • Vol. 42, 2021   11
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                                 Members of Caring Communities

     Caring Communities Members, operating over 400 communities from Hawaii to New England,
     represent 25% of the annual LeadingAge Ziegler 200 list of the nation’s largest non-for-profit
     senior living systems and single-site operators. By joining Caring Communities, Members
     receive more than insurance coverage and risk management—they gain valuable affiliations
     with these aging services industry leaders and peers at the senior management level.
              We are proud to have these fine organizations in the Caring Communities family.

        Frederick, MD                    Phoenix, AZ      Colorado Springs, CO      Indianapolis, IN

        Ashland, OH                    Chapel Hill, NC       St. Louis, MO          Englewood, CO

         Chicago, IL                         Urbana, IL    Walnut Creek, CA          Concord, MA

12     caring communities • caringcomm.org
members
 Bloomfield, CT     Alameda, CA            Redmond, WA                         Monrovia, CA

 Cincinnati, OH     Lakeland, FL            Boulder, CO                       Schaumburg, IL

  Glendale, CA     Annapolis, MD            Glendale, AZ                        La Verne, CA

                                             We ask. We listen. We serve.      R e s id e nc e s • P r o g r a m s • S e r v i c e s

  Seattle, WA      Pleasanton, CA           Kalispell, MT                      Oak Park, MI

Lee’s Summit, MO    Honolulu, HI           Burr Ridge, IL                     Green Valley, AZ

                                      SM

  Hudson, OH       Loveland, OH            Des Moines, IA                   Arlington Heights, IL

                   mapleknoll
                        COMMUNITIES

  St. Louis, MO    Cincinnati, OH           Evanston, IL                         Dunedin, FL

                                                                                                                              Top Drawer • Vol. 42, 2021   13
Top Drawer

      Celebration. Innovation. Hope.

         Tupelo, MS                         Tulsa, OK    Rockville, MD      Madison, WI

       Lebanon, OH                      Medford, OR      Lancaster, PA      Columbia, SC

          Skokie, IL                    Dillsburg, PA    Southfield, MI    Tinley Park, IL

      Long Beach, CA                        Exeter, NH   Spokane, WA      San Francisco, CA

      Birmingham, AL                    Portland, OR     New York, NY       Newton, NC

       Neptune, NJ                      Chelsea, MI       McLean, VA       Gladwyne, PA

            Flint, MI                   Orlando, FL      Portland, OR

14    caring communities • caringcomm.org
officers & directors
Officers & Directors
OFFICERS

Pam Claassen, Chair                           Lisa Hardy, Secretary
Executive Consultant                          President & CEO
HumanGood | Pleasanton, CA                    Emerald Communities | Redmond, WA

William DeYoung, Vice Chair                   Kevin McLeod, Treasurer
Chief Operating Officer                       President & CEO
Providence Life Services | Tinley Park, IL    Carolina Meadows | Chapel Hill, NC

DIRECTORS

Jesse Jantzen                                 Steven Rinkle
President & CEO                               General Counsel
LifeSpace Communities | West Des Moines, IA   Pacific Retirement Services | Medford, OR

Michelle Just                                 Lee Syria
President & CEO                               President & CEO
Beatitudes Campus | Phoenix, AZ               United Church Homes & Services
                                              Newton, NC
John Kotovsky
Chief Mission Officer                         Jeremy Vickers
Lutheran Senior Services | St. Louis, MO      CEO, Medford Leas
                                              Peace Church Representative
Laura Lamb
                                              Medford, NJ
President & CEO
Episcopal Retirement Services                 Justine Vogel
Cincinnati, OH                                President & CEO
                                              RiverWoods | Exeter, NH
Mary Leary
CEO                                           Jill Wilson
Mather | Evanston, IL                         President & CEO
                                              Otterbein SeniorLife | Lebanon, OH
Doug Leidig
President & CEO
Asbury Communities | Frederick, MD

                                                                                          Top Drawer • Vol. 42, 2021     15
caring communities
1850 West Winchester Road, Suite 109
Libertyville, IL 60048
800.510.8225
caringcomm.org

             Membership with Caring Communities represents a strategic opportunity in
             contrast to an annual insurance buying decision. Members are the owners and
             policyholders of the company that provides their professional, general and
             excess liability insurance protection. Members invest in and own their risks
             exclusively with other Senior Housing Community Care and Service Providers,
             all known to one another. They have common interests, commitments and
             incentives, and thereby are directly rewarded by sharing the profits of the
             company, based on performance, the greater share to the best performers.
             Members work together in providing the safest environments and practices
             for their residents, people under their care and their employees.

             To learn more about Membership in Caring Communities, please contact
             our sales team at sales@caringcomm.org or 800.510.8225.

             2021 EVENTS
             Caring Communities Annual Member, Board & Committee Meeting
             March 24–26, 2021; Virtual

             Spring Education: “Risk Management by Design”
             April 28–29, 2021; Virtual

             Employee Liability (EPLI) Webinar: “Diversity and Recognizing Implicit Bias”
             June 15, 2021; 1:00–2:00 EST

             Caring Communities September Member, Board & Committee Meeting
             September 22–24, 2021 (tentative); Location TBD

             National Aging Services Risk Management Conference (NASRM)
             October 6–8, 2021; Chicago, IL (dates and location tentative)
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