THINK TANK SEPTEMBER 2020 - AN INDUSTRY SPECIFIC CUSTOMISABLE HEALTH & SAFETY MANAGEMENT SYSTEM - Think Water
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THINK TANK
NEWS FOR THINK WATER MEMBERS & PARTNERS
SEPTEMBER 2020
I N T R O D U C I N G
AN INDUSTRY SPECIFIC CUSTOMISABLE
HEALTH & SAFETY MANAGEMENT SYSTEM
FOR THINK WATER MEMBERS
NETAFIM UNIRAM ™
The World’s Most Advanced
Dripper Technology
THE MARKET LEADING DRIPPER
More than 11 billion UniRam™ drippers are used worldwide
by tens of thousands of satisfied farmers. With the largest
effective filtration area in the industry and offering 100%
uniformity of water and nutrients for years to come, there is
no substitute for UniRam™ .
UNIRAM™ AS XR ANTI SIPHON (AS): Anti-vacuum mechanism prevents
suction of dirt into the dripperline, providing the critical
protection needed against dripper clogging.
LARGEST FILTRATION AREA: Entire base of the UniRam™
dripper is made of filter inlets, flushing large particles
from the dripper, eliminating clogging and maintaining an
essential supply of water for uninterrupted operation.
WIDEST FLOW PATH – ULTIMATE CLOG RESISTANCE:
Performs, even in conditions with extremely poor water
UNIRAM™ AS UNIRAM™ AS (Vineclip)
quality. TurboNet™ labyrinth assures wide water passages,
UNIRAM™ CNL large deep and wide cross section improves clogging
resistance.
ROOT INTRUSION BARRIER (XR): Prevents roots from
penetrating the dripper mechanism. Ideal for Sub-surface
irrigation.
T: 1300 307 407
E: au.net.info@netafim.com
W: netafim.com.au
Y
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LO C A
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CONTENTS Welcome to the latest With a final ACE of 81 and a NPS of
addition of Think Tank. 78 for the 3rd year in a row, Think
Introducing Think Safe.............................4 Water has placed in the top 10% of all
After extensive work with safety
Think Water Awards.................................6 franchise groups and well above the
professionals and Think Water
Excellence – But What industry average for the FRI survey.
Members we are happy to introduce
Does it Even Mean?..................................7 This means our Members believe
you to Think Safe, a comprehensive
Covid-19 Our Focus on Support...............8 we are getting it right. One of my
Health and Safety Management
highlights is seeing which questions
Cairns: Beautiful One Day... The Perfect System, customised for a business
rate 100%. They include:
Conference Venue the Next...................10 operating in the irrigation and water
Welcome to the Family...........................12 industry. •T
he Members enjoy running their
Building & Developing Your Team.........15 business.
While many from outside the Think
Establishing a Growth Mindset..............16 Water group see us as “just a buying •T
he Members are proud of our
Lucerne SSDI Project.............................17 group”, the addition of Think Safe reputation.
Announcing the New strengthens our position and places
•T
he Members share ideas for
Think Water Academy............................18 us as the as the only franchise
improvement.
Revolutionary EZ Decoder System opportunity in our industry to offer
Simple & Low-Cost Installation.............19 such a versatile and productive While the short-term outlook for
suite of services. As one of the few many businesses is uncertain, the
H2GO: A Journey to Regain
Member owned franchise groups last six months of operating in a
Control of Your Business.......................20
in Australia and New Zealand Covid world has shown how strong
HR: An Advocate for the People............22
Think Water offers a truly unique and consistent our industry is. In
Get the Ball Rolling with Safety.............23 the recent tough times, it has been
opportunity in relation to support
Recognising the Gap in Your Training....24 and services. great to see the Think Water family
Marketing – Planning for Success.........25 continue to bond and grow stronger
The National Support Office has been
Achieving the Imposible with Solar.......26 together.
working diligently to support our
A Partnership from the Deep.................27 members over the past 12 months Tony France
Delivering Environmental and the good news is that our diverse General Manager
Compliance to North Straddie...............28 range of Think Water Members have
The Perfect Rural Tank Solution...........29 appreciated this unique support.
Working Collaboratively Each year the Franchise Relationship
Brings Results.......................................30 Institute (FRI) survey our members
A Water Tank for Every Application.......31 to ensure we are providing the right
More Control & Smart Water level of support.
Savings with MP Rotator Nozzles..........32 The two key measurement metrics
Protecting Fresh Water Fish..................33 are the advocacy, commitment and
Maximising Performance engagement score (ACE) and the
by Growing More with Less....................34 Net Promoter Score (NPS) measuring
80 Plasson Sensor Adaptors Installed who is a promoter, who is passive
at Water Treatment Plant......................35 and who are detractors.
Think Outside the Box
with TempusTM DC..................................36
THINK TANK is a Publication of
New Water Tank System Think Water National Support Office
for Macadamia Irrigation.......................37
Contributors Tony France, Liesle Corns, Aimee
Think Water Leaderboards....................38 Hewson, Natalie Kingcott, Aysheh Odeh, Andrew
Walker, Chris Rehm and Phil Best.
September 2020 | THINK TANK 3
I N T R O D U C I N G
AN INDUSTRY SPECIFIC CUSTOMISABLE
HEALTH & SAFETY MANAGEMENT SYSTEM
FOR THINK WATER MEMBERS
It is with much excitement that we
announce our latest Think Water
business system designed to assist
Think Water Members with making
safety their number one priority.
The system has been developed
over a period of months by selected
Members and the ASSSA team
Gary De Vries from ASSSA Gary De-Vries and Kelly Maughan.
makes the following points about
developing and implementing a While safety has always been a
safety plan into a Think Water priority at Think Water, Members now
business. have access to a Health and Safety
Management System that can support
their team in the retail environment,
workshop and
out in the field.
•O
ne of the main keys to a •G
et everyone involved. Safety
successful implementation is everybody’s responsibility Where many Members had exisiting
is to have an understanding and consultations with the systems in place these documents
and commitment from the team (including sub contractors) complement those systems and allow
owners and senior leaders is a requirement in the Members to build a database of all
in the business. legislation. A regular safety incidents to improve safety over time.
meeting is recommended. The system documentation is available
•S
afety needs to be considered
like any other process needed from the Members Portal and can be
to operate a business and modified to suit each business- use
should have a high priority. what’s useful to compliment what you
are already doing.
•S
afety training is recommended
around identified risks.
4 THINK TANK | September 2020
The Risk Register (TW-SAF-REG-019) Remember, safety is New and younger workers also need
template is available for you to update to have their competencies signed off
(at least quarterly) on a regular basis. everyones business. by an experienced worker, many tasks
Take out what’s not useful, but add Let’s work together do not require RTO’s or more formal
additional risks which may not be training and accreditation. The system
in there, and are identified in the to make a safer has a verification of competency
business. Get this document out template (TW-SAF-TEM-014)
to everyone and use regularly in
Think Water. available for this purpose.
toolbox meetings. One of the seven priority areas for Add to that the need to ensure there
In the work ASSSA is doing with other Worksafe is new and young workers. is a documented induction process
clients major incidents, there is a Experience tells us that young for both the business systems and
direct correlation between the number workers are less likely to ask for policies and safety. There is a safety
of supervisors in the field doing assistance when they are in a tricky induction checklist template available.
site inspections and the number of situation. Introduce a buddy system (TW-SAF-IND-001)
serious injuries. Having experienced to encourage and support workers to
There is a big difference between
supervisors in your team brings a ask questions without ridicule- there
procedures written in an office and
much better practical understanding is no such thing as a dumb question,
what actually happens on site- theory
of site issues and helps to support only dumb answers as they say!
v’s practice. So everyone in the
less experienced team members. Everyone in the business should feel
team involved needs to play a part
comfortable about commenting and
in developing procedures and JHA’s.
putting forward safety issues.
In addition to the online resources
the Operations Team plus Gary and
Kelly at AsssA are available to assist
in developing a safety program which
suits your business.
Phil Best
Operations Manager AU
September 2020 | THINK TANK 5
The prestigious and exclusive
Think Water Awards
Each year Think Water awards its Members and Preferred
Suppliers for excellence, hard work and dedication to their
business. The team at the NSO are evolving our awards to ensure
they are relevant in today’s business environment and continue
to reward the best in our business. Due to the cancellation of the
2020 conference the following awards will be presented along
with the 2021 awards at the 2021 conference.
AU Franchisee NZ Franchisee NZ Preferred AU Preferred
of the Year of the Year Supplier of the Year Supplier of the Year
NSO score system based on Member Member score system based on
participation in NSO services and interaction. Preferred Supplier products and service.
Project of Renovation of Business Woman Elite OPSS 2020 Peoples Largest Preferred
the Year the Year of the Year Award Choice Award** Supplier Sales
Nominated by Application to be Nominated by Voted for by Members The best business NSO score system
Members and Ops completed by Member, Members with to recognise the voted by Members based on sales
Managers with scored by Operations application to be Outstanding Preferred
application to be Managers completed Supplier Sales Staff
completed by nominee by nominee
Long Service
State/Regional Awards
Growth Award Awarded to Members
NSO score system
and Staff for long
based on sales.
Ambassador service milestones. Most
Award Improved*
NSO score system based NSO score system based
on new business. on store improvement
*This award has been added to recognise Member who show significant improvement in participation. across all areas.
**This award will be awarded as part of the 2020 awards only and has been discontinued going forward.
The Mystery Shopper Award has been removed due to Covid-19
6 THINK TANK | September 2020
EXCELLENCE
But What Does it Even Mean?
Excellence is the quality of excelling How We Value Excellence “You can’t win these awards on your
and truly being the best at something. Think Water dedicates an evening own and you need to build a strong
It’s what you strive for when you event (Think Water Awards) at loyal group of team members who
believe in what you are doing and that our annual conference to express understand your direction and have
the value of what you do warrants the appreciation of our Members and the same desire and outcomes as you.
constant and persistent commitment to value the excellence within our “Winning these awards reinforces our
for improvement. stores and business as a whole. thinking that the way we are running
The Awards Dinner is aimed at our business is in the right direction”
The Value of Excellence
recognising individuals and teams – Colin Thomas, Director, Think Water
Excellence has many values. It creates
who have excelled across all West Coast.
better ways of doing things. While
aspects of their business through
creating these new methods we build
perseverance and dedication in order Liesle Corns
relationships. This in turn gives us
to achieve that level of excellence. Business Manager &
enjoyment. Achieving excellence is Company Secretary
not an easy task and people with this The winners of the various awards are
quality are highly appreciated since scored against a strict criteria, which
they are so hard to find. It’s always everyone is made aware of at the
good to bear in mind that people beginning of each year.
forget how fast a job was done, but
People often confuse excellence with
they will remember how well it
perfection. Excellence is something
was done.
you can strive to achieve with hard
An example of the effect of valuing work. Perfection is the unattainable
excellence is observing a team or thing you strive for in order to
leader who has won an award for achieve excellence.
the business and how that award
could result in the evolving of
culture, morale and work ethic
in the business.
316 stainless steel outlet PN16 pressure rating
Plasson Sensor Adaptor
The Plasson Electrofusion Sensor Adaptor
provides an innovative solution for connecting a
sensor or gauge to the piping system, eliminating
the need to apply improvised connections with
high a risk of leakage or premature failure.
Plasson’s sensor adaptors enable quick and easy
integration of various sensors onto a wide range
of PE pipe diameters.
September 2020 | THINK TANK 7
“
“During COVID-19 we felt a huge sense
of support from the NSO from emails,
phone calls, documents etc. We could not
“
have got through it without you guys!!!
THANK YOU THANK YOU THANK YOU XX”
Member feedback from the
2020 Member Satisfaction Survey
COVID-19
Our Focus on Support
In February the Think Water National Many Members took the opportunity evolved to meet regulations and
Support Office was in the middle to catch up on their administration restrictions around contactless
of hosting four Regional Meetings tasks which resulted in additional services.
throughout Australia and New assistance from the NSO business
Our second priority was to work with
Zealand as well as planning the support team.
our Preferred Suppliers to ensure
annual conference due to take place
HR support and advice for our stock was available and could be
in August in Singapore. During the
Members was increased with some distributed throughout the countries.
Melbourne meeting, just a few days
changes to the teams and other HR While many manufacturers and
before the Melbourne Grand Prix was
related business changes to fit with distributors struggled with travel
cancelled, we realised our plans and
the varying government assistance and border restrictions they continued
focus were about to change abruptly
packages. There was a substantial to offer superior technical support to
to mitigate the rapid changes of a
amount of legislation and regulatory our Members as a priority.
Covid19 business world.
updates made during this time from
Life within the NSO team has
The effect on our stores has been government and HR institutions in
changed quite substantially mainly
and continues to vary across both Australia and New Zealand. This lead
due to restrictions on travel and
countries. Most project-based to multiple daily one-on-one sessions
the team working from home in the
businesses continued to thrive while with Members.
first few months. However, like most
New Zealand based businesses were
businesses, operations meetings have
forced to shut their doors for most of The extra bonus has become more frequent and focused
April. Sales were slightly disrupted
and financial assistance was offered
been watching the due to the use of video conferencing
tools like Microsoft Teams. We
to NZ Members by the NSO. strength of the Think have also seen an increase in
Supporting our Members with Water family thrive communications with marketing
relevant information was our first and HR thanks to this great tool.
priority. In doing so, we sourced as during tough times.
Although life is dramatically different
much information about the various
From a marketing point of view, these days and we have come to
state and federal assistance packages
we supported our Members with terms with what’s called “the new
as we could and worked out what our
personalise messages distributed normal” future plans are beginning
Members could utilise. The operations
via online channels and email, to take shape with contingencies in
team fielded calls day and night
while increasing social media place that allow for lockdowns and
to assist with enquiries on how to
presence. The focus of our customer social distancing. Considering the
access and make the most out of what
communications switched to how uncertainty of the economy in general,
government assistance was available.
we are considered an “essential it is reassuring to be in an industry
Members became more aware service” and how we can assist during where our services, products and
of different ways to protect their lockdown. This was followed with the expertise continue to be regarded
cashflow, expecting tough times production of numerous instore as an “essential service”. The extra
ahead, resulting in increased activity covid-related safety signs and bonus has been watching the strength
in the accounts department. scannable contact registration of the Think Water family thrive during
signage as Think Water Members tough times.
8 THINK TANK | September 2020
THE BEST HOMES ARE
GRUNDFOS HOMES
NEW HOME & GARDEN NEW HOME & GARDEN
RANGE BROCHURE A4 FLYERS
2
SB 2
YEARTY
WARRAN
UNILIFT CC YEAR
WARRANTY
UPA 2N YEAR
WARRANTY
SUBMERSIBLE DRAINAGE PUMP
SCALA2
R
SUBMERSIBLE BOOSTE HOT WAT
ER PRESSUR
E BOOSTER
SELF-PRI
NE,
MING BOO
Y
STER
LOG WATER SOURCE
APPLICATION WATER SOURCE APPLICATION
WATER SOU 2
YEAR
ALL-IN-O RTER TECHNO RCE WARRAN
TY
WITH INVE APPLICAT
ION APPLICAT
ION
RCE
WATER SOU Above
Below
Household
Water
Irrigation
Clean Water
Storm/
Grey Water
Clean Water
Drainage
Storm/Grey
Water Handling
Hot Water
Pump Level
Pump Level
Mains
Mains
operation • Increa Boosting
switch for automatic
Boosting*
Irrigation
• Able to pump down to just 3 mm of water, sed hot water
• Includes float
Household
Mains Water
making it perfect for emptying pools, ponds, outlet pressure
Above
Below
Pump Level
Water
and dry run protection for a single
Pump Level wells or tanks
SB-A with float switch
to all taps that • Hygie
t pressure • Virtually silent
submerged operation nic, stainl
rs perfec or throughout ess steel
ology delive disturb your family • Suitable for fully or partially submerged use const
er techn below
s above andd tanks won’t that won’t ruction
• Invert
water source groun neighbours • Built-in
ing from ing from below • High quality, composite and stainless steel controller
le for pump includ
• Suitab of the pump, at the installation – plug
& pump
construction keeping so
installation no extra wiring
the level re adjustment • Easy submerged plug into a power costs low required,
s for pressu Connect to the pipework,
ller allow ready to pump • Ultra
Intelli gent contron outlet and you’re • Suitable for permanent installation or as a
float switch quiet opera
• a butto suction strainer and your family tion that
touch of disturb your
SB-AW with floating light weight portable pump won’t distur
tion that won’t NOISE
submerged
• Suitable forLOW
pumping from
level
b
• Very quiet
opera
neighbours , water sources above
47 dB Max. or below ground
25 dB Max. LOW NOISE • Optio
n of autom
family or s the pump atic or manu
outer casing house al operation
resistant
weather FIND SPAC
• Tough and the controller to the
motor – Simply
connect and E FOR YOU
& pump into a power outlet The UPA R PUMP
lation – plug ES N range
• Easy instal pump, plug & PROTECTION FEATUR See below has been
prime the
PUMP CONTROL
designed
pipework, to pump MAXIMUM PARTICLE SIZE CONTROL & PROTECTION FEATURES
the space to fit into
URES required confin
for instal
you’re ready
TECT ION FEAT lation. ed space
s.
TROL & PRO
It’s a good idea to check your water source to make sure
ION
PUMP CON PROTECT it doesn’t contain dirt, fibres, plant or other material
DRY-RUN ed if no larger than 10 mm. FLOAT SWITCH
G will be stopp
ANTI-CYCLIN
ION
The pump at the
detected damage
inlet,
If it does, you might need a drainage pump capable of External float that either turns
water is
PROTECT preventing
internal
motor
handling larger particle sizes like the one’s below. your pump on or off based on
ed and ting your the water level - this prevents
will be stopp B
The pump ted if it repeatedly and protec damage.
from CURRENT overflowing and dry-running. A
alarm activa off over a short
and
THERMAL OVERLOAD
turns on ‘cycling’), FLOAT OVERLOAD
period of
time (called a leaking PROTECTION
indicate
which could dripping tap.
SWITCH PROTECTION The single phase
motor
pipe or External float that motor lly if
The single phase will stop automatica
turns your pump will stop automatica
lly
a current overload
event SELF-COOLING MOTOR
on or off based OS EYE will C D
GRUNDF if it overheats and occurs and will restart The pump is cooled by water
on the water level is
restart once it cools once normal current F
prevents
- thises dynam ic pump
status
down - protecting
your restored - protecting
AP 50 & AP 50B
50 mm
being pumped, protecting it E
Provid . such as: from from overheating, even when
OP feedback ng and
dry-running motor from damage. motor
yourAP
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35 & AP 35B
AUT pump runni . damage.
35 mm Model
atically power on, s or faults 10
AP 12 Pipe
will autom any alarm 12
Connections
The pump outlets mm mm A Dimensions
stop when or off. (Port to (mm)
start and d on UPA N 15-90
B (h)
are turne Port)
(eg: taps) 3/4” C (w1)
214 D (w2)
160 E (d1)
50 F (d2)
54
103
23
tion
to local legisla
* Subject
Our NEW Home & Garden Range Introducing our NEW A4
brochure contains sizing and Product Flyers for each product
selection information about our within our home and garden range.
full range of domestic water supply, These flyers focus on equipping
wastewater & drainage and the consumer with what they
hot water & heating products. need-to-know about a pump range.
CLICK HERE TO SEE THE
CLICK HERE TO SEE THE ONLINE VERSION CM BOOSTER SELF-PRIMING FLYER
For more information about our new range of materials email marketing-au@grundfos.com
Cairns: Beautiful One Day...
The Perfect Conference
Venue the Next
The Hilton Cairns has been selected
for the 2021 Conference. It is the city’s
most centrally located five-star hotel
and offers a variety of king and twin
rooms. All rooms lead off to a private
balcony. The Hilton is steps from the
Reef Fleet Terminal, restaurants,
bars, shops and attractions.
Please Note: The Hilton does not offer
childcare facilities and baby-sitting
services Conference Agenda
DATE TIME DESCRIPTION
Accommodation Options Thursday 09:00 – 16:30 Registration
Single Room 10th June 2021 09:00 – 15:00 Barrier Reef Experience (optional)
AU$150 per night
18:00 – 22:00 Welcome Dinner
including breakfast for one
Friday 08:30 – 10:00 Official Conference Opening
Double Room 11th June 2021 10:00 – 17:00 Speed Meetings / Tradeshow
AU$175 per night (twin or king)
18:30 – 23:00 Awards Dinner
including breakfast for two
Saturday 08:30 – 14:30 Conference Day One
Regular conference updates will be 12th June 2021 Think Water Members and Preferred
sent to all Members and Preferred Suppliers
Suppliers commencing January 2021.
14:45 – 17:00 Amazing Adventure
Liesle Corns 18:15 – 22:30 Offsite Dinner
Business Manager & Sunday 09:00 – 15:00 Conference Day Two
Company Secretary
13th June 2021 Think Water Members only
Protect Your Pump!
Valve
Closes
at
Maximum The Hansen Leveller Valve allows you to set a Minimum and Maximum
level
water level in your tank so it only fills when your tank level is low. This
reduces the frequency the pump needs to switch on and off (pump
cycling) which considerably increases your pumps life and saves power.
Valve
Opens
at
Minimum
level
Prevent Huge Flow Height Save Power
Pump 1275 l/min Adjustable
Burnout at 12 Bar
HAND
TESTED Available at your local Think Water store
www.hansenproducts.co.nz
10 THINK TANK | September 2020AUSTRALIAN MADE WATER TANKS
Kingspan Water & Energy is a market leader and trusted
source of expert advice for water solutions including
rainwater harvesting, water storage, irrigation, stock
water and stormwater management.
kingspan.com.au/water
PMAX ThinkWater Advert Sep2020.indd 1
September 2020 | THINK TANK 11
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Morten Schnoor
Feu’u Seinafo
Account Manager, AU
Account Manager, NZ
Welcome to the Family
Think Water Members benefit from partnerships with several industry-leading
manufacturers and distributors. These companies are our Preferred Suppliers
and we consider them as part of our family. We promote innovation and
sustainability within the industry and value suppliers with extensive technical
expertise, good logistical and local support and top-quality products.
A robot for every farm We are advocates for our Preferred Suppliers and love what they do.
Farmbot is an easy to install, reliable, We are excited to welcome these companies to the Think Water Family
and affordable monitoring and control and look forward to promoting excellence with them.
platform designed for use in remote
environments.
More than just
Scan to contact
Rachael Dunn a water tank
Account Manager, AU With more than 25 years’
experience in harvesting rain
water, you can be assured you
are receiving products that are
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Leaf Eater Original 289 x 275 x 188 Double No No 90mm or 100mm
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Blue Mountain Co Product Catalogue 19
18 Blue Mountain Co Product Catalogue Blue Mountain Co Product Catalogue 19
12 THINK TANK | September 2020There’s safe... Toro & Pope
and there’s Maxisafe Distributor in NZ
Maxisafe offers a range of safety Parkland are New Zealand
standard compliant high-quality distributers and market
PPE equipment. leaders of Toro and Pope
irrigation and water
Their comprehensive range
management products.
includes hand protection, head
Their products are scalable
protection, and clothing, as well
and suitable for small
as respiratory equipment and
and large projects in the
site and civil safety products.
landscape, golf, agricultural,
and residential garden
markets.
Scan to contact
Ursula Christey
Scan to contact
National Sales Manager, NZ
Jerry Joyce
Account Manager, AU
It’s all in the pipeline Irrigators
Pipemakers is a United to move you
Industries business specialising Turbo Reel is a family
in the manufacture and supply owned business and one
of PVC-U and PVC-M pressure, of the largest suppliers
DWV, stormwater, electrical of travelling irrigators
ducts, conduit and fittings in Australia as well as
throughout Australia and a provider of premium
New Zealand. irrigation and pumping
related products
and services for the
agriculture industry.
Scan to contact Scan to contact Scan to contact
Peter Jones Darryl de Beer Adrian Romano
National Account Manager, AU Account Manager, NZ Account Manager, AU
The best nuts &
bolts in the business
Swim more.
United Fasteners is
Work less.
an Australian owned
company that distributes Focus are passionate about
a comprehensive range reducing maintenance and
of standard and non- the environmental impact
standard fasterners and of your pool or spa resulting
engineering products maximised swim time.
to the industrial and The Focus product range is
construction industries. complete from sanitisers
When you buy nuts and adjusters through to
and bolts from United new generation blended
Fasteners you can rest flocculants and speciality
assured you are meeting products previously available
compliance with the in New Zealand through
Australian Standard. Dolphin Pacific and now
available in Australia.
Scan to contact
John Charles
Scan to contact
National Sales Manager, AU
Head Office located
in Sydney, Australia
September 2020 | THINK TANK 13MP ROTATOR SHORT RADIUS JUST GOT LONGER
TM
1.5 m
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MP815-360 MP815-90 MP800SR MP815 MP1000 MP2000 MP3000 MP3500 MP STRIPS
10 10 10 10
20 20 mm/hr mm/hr mm/hr mm/hr
mm/hr mm/hr
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210º 210º 210º 210º 210º 210º
210º- 210º- 210º- 210º-
360º 270º 270º 270º 270º
360º 360º 360º 360º
THE INDUSTRY'S LEADING ROTARY NOZZLES FOR OVER A DECADE. Ideal for spray retrofits, small spaces, and medium-grade soils, the
versatile MP815 joins the popular MP800SR to extend 20 mm/hr matched precipitation in spray ranges of 1.8 to 4.9 m, with wind-resistant
streams and unmatched distribution uniformity. Choose the rotary nozzle you know and trust. Choose the MP Rotator.
Tel: 1 300 856 368
Fax: 1 300 856 369
RESIDENTIAL & COMMERCIAL IRRIGATION www.nelsonirrigation.com.au
Learn more. Visit hunterindustries.com info@nelsonirrigation.com.au
®
BLACK NITRILE RUBBER AND POLYURETHANE IRRIGATION HOSE
For use with travelling irrigators. Highly abrasive resistant for tough Australian conditions. The nitrile rubber
compound is highly resistant to oil and other chemicals. Resilient and flexible rubber to resist kinking with
excellent UV resistance. Lightweight yet strong. Pliable for flat storage and comes with a 10 year warranty.
Temperature Range: -30°c to +75°c
Made in Norway by
Powaflex P.U long life travelling irrigation hose is manufactured from black thermoplastic polyurethane, extruded
through a polyester weave. The weave is designed to meet the requirements for high tensile strength and to keep
the bending radius to a minimum. Temperature Range: -50°c to +75°c.
Made in Norway byTHINGS
HERE
Strive to be the Keep things
best & continually simple and tell
improve it how it is
Always
the
quality &
always
customer A safe &
great
service
ALWAYS excellent
comes place to
work
first
First class
execution of We all own
our activities our results
Building & Developing Your Team
The Bushman’s Approach
Bushman’s is locally owned and Chris regularly visits sites (although “In a smaller business I’d get 3-4 key
run by Chris Glenn. Chris took the not as much lately!) and recognises people and do a full review and plan
business out of receivership 11 years the importance of his behaviour when every year plus regular reviews and
ago, which allowed for some major on site. In the case of WHS Chris get feedback on how everything is going
changes to the business structure. wears hi vis in the factories, walks in and to ensure things stay on track.
designated areas and pulls up team Share the sales data so everyone
“The business was run in silos- very
members on safety, if there is an issue. feels part of it”, said Chris.
centralised, so we changed that to allow
more autonomy for local managers, and “Safety is the top agenda item in our Chris works on continuously looking
cut our head office numbers, which was Management and site meetings which for improvements, whether that is
very top heavy”, said Chris. we hold regularly”, said Chris. in manufacturing, sales, marketing,
systems or safety.
That was just the start of the
transformation, from a company with “You read about this Chris’s career prior to owning and
significant brand and legacy issues to running Bushmans was in opertations
becoming one of the country’s leading stuff – but we see it of large corporate organisations, in
tank manufacturing and distribution working really well senior management and CEO level.
companies.
in our company” “I have found running my own business
“Firstly we needed to get clarity around more satisfying than anything else
markets and not chop and change I have done, even though everything
How does a larger company like
our distribution. We went through is on the line, there is much more job
Bushmans translate to a smaller
rebranding to highlight the changes; satisfaction”, said Chris.
business like a Think Water business?
we had Australian ownership, not
The main messages from Chris are:
American. We also recognised the Yearly, Chris and his senior Managers
importance of distributors like Think get together for a planning meeting •G
et clarity of what you want to do
Water to our network. to work through the priorities for the and in what markets you want to
coming year. “This year due to Covid operate in
“We invested in our sales team and now
we had to do it on Teams which was a •H
ave regular planning and review
see them as a major point of difference.
challenge, but it worked.” One aspect of meetings
It’s also important to be consistent.
these meetings is understanding what
We established a set of values to work • Make safety a priority
not to do.
towards. The way we do things
at Bushmans (top right)”, said Chris. “We can’t do it all, we must work out •E
ngage with your teams in a
our priorities and work on those, but meaningful way through team
These values are much more than HR meetings, day to day discussions
also understand what is not going
communications. Chris and his team and training
to be a focus.
talk about them regularly and they
are part of new staff induction. They “I see the great thing about a smaller •D
evelop a set of values and focus
represent how Bushmans operate and business with 5-15 employees is the on them.
set the tone for the company. ability to get close to people, you can
create a Dream Team, with everyone
“You read about this stuff – but we see
firing. Phil Best
it working really well in our company”, Operations Manager AU
said Chris.
September 2020 | THINK TANK 15COACHING AND MENTORING
Establishing a Growth Mindset
To succeed as a business owner you Allow your team to work on their 3. Delegate
must constantly overcome countless limits at a task that is just out of If you want something done right,
factors that are beyond your control; their comfort zone. Let them sit in do it yourself. But who has time for
market changes, employee retention discomfort for a while and stretch that? A number of business owners
marketing conundrums and tech/ the boundaries of what they think they find it difficult to delegate because
product issues to name just a few. are capable of. There is nothing quite they demand excellence and have a
As a business owner you must keep as rewarding as the prize of figuring particular way that they want things
moving quickly towards execution of something out for yourself. done – you know who you are.
your goals or your competition will
take advantage of your weaknesses. 2. Get’em on the court Someone new may get things done
by using a different approach with a
However, you cannot do it all by There is a sports analogy that talks
yourself. You need the support of your lower standard, or one that is equally
to the difference between being on
employees who will require mentoring or more effective. Early on you might
the court versus being in the stands.
and coaching to reach a level of say that you cannot trust the person
Most of what people talk about in
competency where they can work and just do it yourself. If you do not
terms of learning, is accumulating
independently. grant trust through delegation, you
understanding from the stands.
will never grow employees from
Here are five ways to go a little further
Reading every book on the topic of subpar to high performance. Provide
and cultivate your employees through
tennis might allow you to talk about feedback, let them iterate, learn and
coaching and mentoring.
the theory of various strokes, the eventually they will outperform you.
benefits of using a graphite racket,
1. Let people fail
or understanding the tensile strength 4. Don’t become trapped by
When my daughter was working
of the strings. But what good is that perfectionism
hard to push herself up and learn
if you don’t know how to actually hit Different tasks have different levels
how to crawl at nine months, it was
the ball? True knowledge is embodied of importance. When a non-mission
challenging to not help and allow
in the ability to act upon a situation critical task arises, it is worth saying,
her to fall. But if I protected her
effectively. I know that I can perform this at
every time, she would never have
understood the lessons or built the As employees grow, they often need 100%, but if I delegate it out and it is
muscle memory needed to walk. to be trained and mentored, whether performed at 80% that will be fine.
You must be willing to let people fail. by someone at your business Give it to someone else as a
We learn through our mistakes more or through an outside learning learning opportunity and then have a
than our successes. Give people institution. Let them ‘get on the conversation about their performance,
a wide enough berth to explore court’ quickly following a training providing constructive feedback
challenges in a situation that is programme, coaching or mentoring so they can improve the next time.
non-critical, give them a chance enabling them to perform what they Remember to include the reasons why
to fail and learn. learned, or it will be lost. you would like it performed that way.
16 THINK TANK | September 2020You will undergo a temporary period
where mistakes are made, and
standards are compromised as your
employee learns and grows through
the process. This doesn’t take as
long as you think and as with a
Lucerne
number of business costs – the
long-term rewards outweigh the
short-term sacrifice.
5. Check in
SSDI Project
A sure fire way to develop trust with Think Water Mudgee
your employee is to ask questions is controlled via a Hunter Pro C
on a regular basis: Lomondo Olives is a mixed farming controller and Rivulis valves.
(mainly olive oil production)
•A
re there any hurdles you The blocks were initially planted
enterprise located between Mudgee
are facing and can I help? with millet, which produced the
and Wellington in Central NSW.
•L
ooking back on the week, is first cut within 28 days. The systems
there anything that could have The first 13,000 olive trees were ability to keep up with the high
gone better? How can I help? planted in 1998 by Frank Gregg and evapotranspiration of the crop in
his family. Lomondo is a well-known mid-summer meant production was
•W
hat can you do next week
brand supplied through Harris greatly enhanced. 130 large square
to improve on your overall
Farm and other fine food outlets bales were cut from six blocks.
performance?
in Australia.
•W
hat would you like to learn that “We were spending up to $10,000
could help you in your role? During the major 2019 drought, the a month in feed,” said Paul “We got
Gregg family decided to grow fodder for that to zero with the production
When you respond with feedback 120 Hereford breeders rather than the we achieved from the millet”.
that helps employees grow, you continuing expense of buying feed in.
encourage greater openness and “We also needed to protect the millet
transparency. You can see where Leo Rheinberger from Think Water from kangaroos and wild pigs, as it
their challenges lie and help them Mudgee suggested that sub-surface looked like an oasis!” said Paul.
help themselves to succeed. drip irrigation (SSDI) would be worth “so, we built an exclusion fence which
considering as water efficiency was kept them out”. The exclusion fence
With barely enough time to get a prime consideration. worked extremely well and saved
your own work completed, you may
The SSDI system was developed in the crop from being decimated.
be tempted to just let challenged
employees figure things out for two stages. The first stage involved Irrigation water for the olives is
themselves. But employees whither 12ha split into 2ha blocks. The second supplied via two bores. A new
in overly stressful and unsupportive stage was an additional 25 kW solar-powered system has
environments. Their performance three 2ha blocks. Rivulis provided been installed on the hay shed roof to
will suffer, or they will seek the design parameters. power the pumps and utilise daytime
employment elsewhere. Balance Water for the system is supplied from irrigation to further reduce the power
the space you give them with letting the Cudgegong river, the new mainline bill. Subsurface drip is not subject to
them know that you are available connects with the existing olive high wind evaporation rates, unlike
when they get stuck. irrigation system, which gives added overhead irrigation and can be used
water security should the olive water during daylight hours without loss.
Find a way to mentor employees
yourself, or leverage others at the supply become unavailable. “We use a third less water and weed
company who have knowledge to The new system includes a Grundfos control is much better”, said Paul.
impart. Pretty soon you will have 15kW 77-4 submersible pump, which “Leo had plenty of good ideas which
a team that is equipped to handle sits in a well, with water supplied from we put into practice, including using
new tasks and responsibilities with the river via a 20-meter-long Gabion solar to power the pumps”
confidence. They can train others rock-filled channel into a concrete- Paul is sowing L56 lucerne for
as they step into more advanced lined pipe well. The system delivers pasture production in the coming
roles and help your business seven litres a second to two 2 ha weeks, with the first cut likely to be
achieve new heights and success. blocks at the same time. November 2020.
Rivulis D5000 1.0 litre/hour drip tape
Andrew Walker was used for the project with a Rivulis Phil Best
Operations Manager NZ 130 micron screen filter. The system Operations Manager AUAnnouncing the New
Think Water Academy The subject covered in the Academy
(Module One) will have a clear focus on:
It’s back and it’s better than ever! The new complete certificate has • Monitor soils under irrigation
That’s right, the renowned Think been exclusively designed for Think • Implement an irrigation schedule
Water Academy has returned in a Water employees to fit all face-to-
• Sizing and Installing pumps
new and unique format, designed face content for the course into three
specifically to suit the Think separate five day modules. • I nterpret irrigation plans
Water Group. and drawings
So, if the students wish to undertake
The Academy will be held in Brisbane, the full Certificate, the Academy • I nstall and terminate extra
kicking off in February 2021 (if Covid-19 will lead them one third of the way l/v wiring systems
restrictions permit). We will be utilising through the course. For details of
•U
ndertake sampling and testing
the IAL to assist with training delivery what subjects the full Certificate
of water
at their training premises and off site covers please visit www.training.gov.
field locations. au/Training/Details/AHC32419 • Provide service to customers
The training will utilise a mix of both Completion of the new course • Advise on products and services
theoretical and practical applications structure, provides students with We know this is an expense on your
with compulsory pre-attendance and measurable and meaningful business, so as a further incentive
post attendance coursework. competencies in various areas of the the NSO will be partially subsidising
industry. The competencies learnt the cost for students to attend the
We believe there will be great interest in
during the Academy make up the Academy. Look out for details of this
the new Academy, hence this year there
first module of the Certificate III in over the coming weeks and months.
will be two intake dates offered. This
Irrigation technology. It is recomended
will assist Members with flexibility So, jump on board team! This is a
that students complete the remainder
around managing employees and other great opportunity to invest in the
of the course within 18 months.
arrangements within their business. future of your business and your
employees. Places are limited so it
will be first in best dressed. Contact
Academy Intake Dates for 2021 the NSO now to secure your seat!
INTAKE ONE INTAKE TWO
Monday 15th to Friday Monday 1st to Friday Chris Rehm
19th February 2021 5th March 2021 Operations Manager AU
THINK WATER,
THINK S&T VALVES. OPT
IMIS
RA
ES
TION
FILT CE
MAN
FOR
PER
S&T are the valve specialists, we have the
range to suit whatever your project and an
experienced team to recommend the right
products and solutions. Contact us today to
discuss all your valve requirements.
0800 353 966 | www.aquaspec.co.nz
0800 426 000 steelandtube.co.nz Our range of manual disc filtration with the patented
AZUD HELIX guarantees maximum filtration safety.
18 THINK TANK | September 2020Revolutionary EZ Decoder System
Simple & Low-Cost Installation
The demand for two-wire control time, labour, and money with fewer
systems has never been greater, materials and simplified installation.
but cost and complexity have often Small, waterproof EZ Decoders
limited decoder technology to come with colour-coded wiring and a
higher-end systems. convenient LED status light. They use
However, with the innovative Easy completely different technology than
other decoders on the market, which
Decoder System (EZDS) from Hunter
means they do not require special
Industries, you get all the advantages
wire, connectors, or multimeters to
of two-wire installations with simple,
function. In addition, there are no
cost-effective technology — so you can
complicated serial numbers on the
bring the power of two-wire control to decoders and each unit can operate
more projects than ever before. one or two standard 24 VAC solenoids.
EZDS is compatible with all the Better yet, the EZDS can coexist
features of the Hydrawise™ enabled with conventional output modules,
HCC controller, as well as the allowing hybrid functionality of both
ICC2 controller with Centralus™ direct-wired valves and decoder
management software — and now also operations in the same controller.
works with trusted Pro-C™ controllers! This technology permits easy
All three controllers use simple, plug- conversion of a conventionally wired
in modules to enable two-wire decoder system to two-wire using the existing
control on a single pair of wires. wiring bundle. It’s that easy!
Then simply place EZ Decoders Learn more about the EZ Decoder
at each valve. EZDS helps you save System at hunterindustries.com.
Simple control.
Perfect pressure.
Davey DynaDrive
Constant Pressure System
Whether you’re enjoying a shower after a long day or prepping food
at the kitchen sink, you need reliable, constant water pressure.
Our new all-in-one home pressure system, creatively solves water
pressure issues with variable speed drive, that maintains constant
pressure, from the smallest tap, through to multiple outlets at once.
ENERGY QUIET SET & INDUSTRIAL
Experience constant water pressure at the touch of a button. EFFICIENT OPERATION FORGET QUALITY
daveywater.com
Protecting and enhancing people’s lives with water. Since 1934.H2GO: A Journey to Regain business such as retail, warehouse,
sales, management, inventory and
back of office. This was designed to
Control of Your Business show users knew which parts of their
business they should be measuring
and how often, because if you are
H2Go Think Water’s custom made From a high level, the software covers
unable to measure it, how do you
ERP software has just celebrated all areas of the business including, but
the two-year milestone of its first assess the performance of individuals
not limited to, inventory management
introduction into the group. The and the business?
in your showroom, on projects, in
software was initially trialed by warehouses and mobile vehicles. As part of the continuous improvement
Whitsunday and Northern Rivers journey, we are currently in the
Users can assign work to mobile
who took on the massive challenge process of introducing a new
service technicians and give them the
of implementing the platform into consumer alert function to enable
ability to upload images of jobs and
their business. Both were confident automatic customer alerts via SMS
OHS documents on the road.
in attacking this massive undertaking or email for upcoming jobs.
and two years down the track they It’s fair to say that the basic software
These are a few of the improvements
now have a very strong handle on shell that we started out with has
that are being implemented at the
their business. greately evolved into what it is today.
request of our Members via the
To say the software hasn’t had In fact, Think Water Members are
free fortnightly Members forum.
its challenges and caused some heavily involved with the developers
We strongly recommend that you
sleepless nights for all involved would in shaping the software into the
join in, ask questions and have a
be an understatement. In fact, when cutting edge platform it is. say in the software development.
introducing any new software into a When it comes to software we have If you are interested in taking
business it needs to be understood a continuous improvement mindset, back control of your business by C
that this causes major change, and are making regular updates inplementing H2GO, I strongly suggest
upheaval and uncertainty.
M
and changes to make our Members that you talk to Noel at Whitsunday, Y
One key learning from our Members lives easier. This year the NSO Lee at Northern Rivers or Jenny at
in conjunction with our software
CM
is that it’s vital that you take an active Noosa to learn of their experiences
interest in the implementation and developers have scripted up and and understand what a difference it
MY
continual use of the software to introduced a new pricing control has made to their business. In turn
CY
ensure a successful integration. matrix which reduces time spent feel free to contact me to take those CMY
on controlling and managing your first tentative steps.
We now have approximately 20% of
K
margins.
the group using H2GO, with a further
4-5 Members looking to implement We have also introduced pre-set
Chris Rehm
this into their business before the end / designed reporting on “hot key” Operations Manager AU
of the financial year. functionality for each part of the
20 THINK TANK | September 2020Designed to outlast brass for a fraction of the price.
Senninger’s impact sprinklers have been making their mark since 1973.
Made of engineering grade thermoplastics
for strength and durability, Senninger impact
sprinklers have been setting the standard
since 1973.
Series 20 Series 40 Series 70 Series 80
Flow: 304lph - 904lph Flow: 1192lph - 2862lph Flow: 2589lph - 8881lph Flow: 8949lph - 23439lph
Pressure: 207kPa - 345 kPa Pressure: 207kPa - 414 kPa Pressure: 276kPa - 483 kPa Pressure: 276kPa - 483 kPa
Diameter @ 0.46m ht: 22.6 - 25.3m Diameter @ 0.46m ht: 26.2 - 32.6m Diameter @ 0.46m ht: 33.8 - 51.5m Diameter @ 0.46m ht: 43.3 - 58.5m
Diameter @ 1.83m ht: 28 - 38.1m Diameter @ 1.83m ht: 36 - 51.8m Diameter @ 1.83m ht: 47.9 - 59.7m
Available with Hand Tight Nozzles!
Now Available at HR Products
Offering a comprehensive Senninger Irrigation Solution
For more information on Senninger Impact Sprinklers please contact your local HR Representative
www.hrproducts.com.auProfessional
Development
As professionals in the water industry
it is important that we continually
build our careers. LinkedIn is a
HR: An Advocate for the People great way to develop your personal
brand and show capability within
In February 2018, the Think Water The HR Portal offers staff: the industry. Follow these six steps
National Support Office (NSO) •A
ccess to all of their documentation to achieve profile perfection.
introduced Human Resources (HR) (i.e. employment contract,
as part of the services offered Profile photo – Be professional,
to our Think Water Members.
performance appraisal documents, 1 use most of the frame, keep the
payslips, leave report and more)
The Australian Members were •A
ccess to company’s policies background neutral.
encouraged to join HR Central and procedures Experience – be precise with
2
(an external HR service provider), • News updates the description of your past roles.
while the New Zealand Members
• Staff calendar Projects – Add projects to
would subscribe for an internal 3
The NSO are available to answer showcase capability in your field.
service offered by NSO along with
a HR Platform. HR queries across Australia and Skills and Endorsements –
New Zealand. By the end of 2020
4 Add skills that define your
HR Services offered across
the Think Water Members Portal professional role. Ask contacts
both countries are:
will have all templates and relevant to endorse you.
• Initial HR Health Check HR documentation uploaded and
Education – List your
• Employment Contract drafting
available for the use of our Members. 5 qualifications, licences
• HR Advice In the meanwhile, please contact us and certifications.
directly for any queries or assistance
• Performance Management Connections – Limit your
you may need by sending an email or 6
• Templates connections to people you
calling us.
• Employee Development have worked with directly.
New Zealand: hr@thinkwater.co.nz
• Award Interpretation Australia: hr@thinkwater.com.au Scan/click the QR code
•D
isputes, Redundancies Phone: +61 7 3209 9400 to read The Ultimate
and Terminations LinkedIn Cheat Sheet
Liesle Corns
• Monthly check-in for each store Business Manager & and learn how you can
Company Secretary have an ALL STAR profile.
WATER LEVEL INDICATOR (AVB)
▪ Unique uniball joint adjusts to any
roof angle (suitable for all tanks)
▪ Highly visible water level indicator
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▪ UV resistant materials
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22 THINK TANK | September 2020You can also read
