STRATEGIC PLAN JULY 2021 - Mid-Willamette Valley Homeless Alliance
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STRATEGIC PLAN JULY 2021 www.MWVHomelessAlliance.org A Regional Plan The Mid-Willamette Valley Homeless Alliance is the Continuum of Care for the Marion- Polk region of Oregon. This Strategic Plan is both a result of and a catalyst for region- wide planning and coordination of programs and services for people who are at risk of or are experiencing homelessness. MWVHomelessAlliance.org Page 1 of 78
Mid-Willamette Valley Homeless Alliance 5-Year Strategic Plan ~ A Living Document MWVHA Mission: To develop an evidence-based system of services, including stable housing, designed to meet the unique and complex needs of adults, youth, children, and families in Marion and Polk counties who are at risk of or are experiencing homelessness. Table of Contents Goals. . . . . . . . . . . . . . . . . . . . 5 Key Data. . . . . . . . . . . . . . . . . . . 6 Strategies . . . . . . . . . . . . . . . . . . 9 Logic Model and Metrics . . . . . . . . . . . . . . 10 MWVHA Goals and HUD System Performance Measures. . . . . 12 Goals & Objectives. . . . . . . . . . . . . . . . 13 1. Homeless Services System 13 2. Affordable Housing 29 3. Shelters 32 4. Transitional Housing 35 5. Permanent Housing 37 6. Health & Safety 40 7. Prevention Services & Systems Alignment 45 8. Specific Populations 49 9. Community Engagement 55 What’s Next . . . . . . . . . . . . . . . . . 61 Alliance 2021-22 Meetings Calendar . . . . . . . . . . 62 Appendices. . . . . . . . . . . . . . . . . . 64 A. MWVHA Organizational Structure 65 B. MWVHA Board of Directors 66 C. Marion-Polk CHIP, Housing Excerpt 67 D. Acronyms 69 E. Definitions 74 MWVHomelessAlliance.org Page 3 of 78
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Goals 1. HOMELESS SERVICES SYSTEM. Develop a robust, responsive, coordinated and client- focused system of services to engage and support individuals and families experiencing homelessness to achieve housing stability. 2. AFFORDABLE HOUSING. Increase access and expand affordable housing units to help fill the gap in housing supply across Marion and Polk counties. 3. SHELTERS. Address gaps in shelter beds, including the need for low-barrier shelters. 4. TRANSITIONAL HOUSING. Address gaps in transitional housing, including capacity for transitional case management. 5. PERMANENT HOUSING. Utilize the resources of Rapid Re-housing and expand Permanent Supportive Housing to address the needs of the high percentage of chronically homeless individuals concentrated in the Salem/Keizer area. 6. HEALTH & SAFETY. Address physical and mental health and safety issues relating to homelessness. 7. PREVENTION SERVICES & SYSTEMS ALIGNMENT. Align systems and expand strategies that mitigate risks of becoming homeless or returning to homelessness. 8. SPECIFIC POPULATIONS. Address the unique needs and characteristics of specific populations (chronically homeless, youth, families, seniors, LBGTQ populations, farmworkers, Veterans, survivors of domestic violence, survivors of human trafficking, and persons with disabilities, including those who are medically fragile). 9. COMMUNITY ENGAGEMENT. Increase leadership, communication, collaboration and community engagement in preventing and reducing homelessness. MWVHomelessAlliance.org Page 5 of 78
Key Data Priority Populations • Approximately half of all people experiencing homelessness in Marion and Polk counties are chronically homeless (long-term and/or multiple episodes of homelessness). • 70% of adults in the Coordinated Entry System had experienced homelessness as a youth. Homeless Students The U.S. Department of Education definition of homeless includes not only the HUD definition of homeless, but also individuals and families who are temporarily doubled-up, living in motels, and couch-surfing. Homeless Students (2019-20) North Marion Area 437 East Marion / Canyon 190 Polk County (non-Salem) 167 Salem-Keizer 1,118 TOTAL 1,912 K-12 students Health Data Reported by People Experiencing Homelessness • 26% chronic substance abuse Overall, 15% of the region’s population reports living with a • 24% serious mental illness physical, mental, or emotional disability. Poverty Poverty contributes to housing security issues and makes it more difficult to access and afford physical and behavioral health care. • From 2015-2019, about 14.2% of people in Marion County and 12.6% in Polk County were living below the federal poverty line. 1 in 4 children in Marion County live in poverty. • All races and ethnicities had greater poverty rates than White, non-Hispanics. Rent Burden About half of all renters in the region pay 30% or more of their gross household income on rent. Rent burden is greater among persons over 50 years of age, and greatest among persons over 65 years of age. MWVHomelessAlliance.org Page 6 of 78
2021 Housing Inventory Count Each year, a regional Housing Inventory Count (HIC) is submitted to HUD. This snapshot represents beds in existence on the night of the annual Point-In-Time Count (January 26, 2021). The 2021 HIC shows 1,186 year-around beds, and 85 seasonal beds for a total of 1,271 beds to address homelessness in Marion and Polk counties. The addition of 91 temporary beds, added with COVID funding, helped offset the beds lost due to social distancing requirements and brought the total up to 1,362. COVID # of Total by Availability Bed Type Temporary Beds Type Beds Emergency Shelter 203 74 277 Transitional Housing 382 0 382 Permanent Housing 601 17 618 Year- • Rapid Rehousing 369 (marked-based) around • Permanent Supportive Housing 243 (198 market-based; 45 facility-based) • Other Permanent Housing 6 (facility-based) Year-around Subtotals 1,186 91 1,277 Seasonal Warming Shelters 85 0 85 TOTALS 1,271 91 1,362 Facility-based Beds The number of market-based beds fluctuates with available resources for hotel/motel stays and rental assistance (rapid re-housing and most permanent housing). Year-around facility-based beds are comprised of permanent shelters, transitional housing, and some permanent housing. In 2021 there were 579 facility-based beds to meet the region’s year-around needs. Year-around Facility-based Beds Emergency Shelter 198 Transitional Housing 330 Permanent Housing 51 TOTAL 579 MWVHomelessAlliance.org Page 7 of 78
HUD System Performance Measures HUD measures overall CoC homeless services system performance by the following metrics: 1. Reduction in the average and median length of time persons remain homeless 2. Reduction in the percent of persons who return to homelessness 3. Reduction in the number of persons who are homeless 4. Increase in the percent of adults who gain or increase employment or non-employment cash income over time 5. Reduction in the number of persons who become homeless for the first time 6. Reduction in the percent of persons defined as homeless who return to homelessness 7. Increase in the percent of persons who exit to or retain permanent housing 8. Increase in the percent of persons who exit the streets to an emergency shelter, sheltered housing, transitional housing or permanent housing destination Longitudinal Systems Analysis The Mid-Willamette Valley Homeless Alliance established baseline information with submission of the 2020 Longitudinal Systems Analysis to HUD. This baseline information will be used to assess System Performance Measures (reductions/increases noted above). Examples include: MWVHomelessAlliance.org Page 8 of 78
Strategies ➢ ENGAGE STAKEHOLDERS. Engage a full array of stakeholders to build an effective, competitive Continuum of Care. ➢ PRIORITIZE CHRONICALLY HOMELESS AND YOUTH. Advocate and prioritize services for chronically homeless and youth, while supporting a range of unique populations. ➢ ADDRESS EQUITY. Address racial/ethnic equity throughout the homeless services system. ➢ EXPAND COMMUNITY AWARENESS. Expand community awareness of homelessness issues and ways agencies, groups and individuals can get involved. ➢ MAKE INFORMED DECISIONS. Use proven approaches, the voices of lived experience, and analysis of local data to make informed decisions. ➢ EXPAND CAPACITY. Build on existing services and expand the capacity of shelters, transitional housing, permanent housing, and efforts to prevent first-time and reoccurring homelessness. ➢ LEVERAGE RESOURCES. Leverage diverse local, state and federal resources in support of a coordinated homeless services system. To end homelessness, every community needs to be able to implement a SYSTEMIC RESPONSE that ensures homelessness is prevented whenever possible, or, if it can’t be prevented, it is rare, brief, and onetime experience…The development of such capacity cannot be achieved by any one level of government, or by any one sector alone, and requires the INVESTMENT OF TIME, EFFORT, AND FINANCIAL RESOURCES by federal, state, and local public and private partners, working together in close collaboration. – United States Interagency Council on Homelessness (USICH) MWVHomelessAlliance.org Page 9 of 78
Data Strategies Goals Metrics (see next page) Desired Outcomes1 Population: Engage a full array of 1. HOMELESS SERVICES SYSTEM. Develop a • Number of affordable housing 1. Reduction in the stakeholders to build an robust, responsive, coordinated and client- units developed* average and median • Approximately half of all persons experiencing effective, competitive focused system of services to engage and • Relevant city and county codes length of time persons Continuum of Care. support individuals and families revised remain homeless homelessness are chronically homeless Advocate and prioritize experiencing homelessness to achieve • Number of permanent supportive 2. Reduction in the housing stability. housing units created* percent of persons • 70% of adults in the CE services for chronically system had experienced homeless and youth, while 2. AFFORDABLE HOUSING. Increase access • Number of shelter beds created* who return to supporting a range of and expand affordable housing units to help • Number of transitional housing homelessness homelessness as a unique populations. fill the gap in housing supply across Marion beds created * 3. Reduction in the youth and Polk counties. • Number of case management number of persons 2019-20 Homeless Address racial/ethnic who are homeless equity throughout the 3. SHELTERS. Address gaps in shelter beds, positions created* Students: 4. Increase in the percent homeless services system. including the need for low-barrier shelters. • Number of organizations • N. Marion Area, 437 participating in the Coordinated of adults who gain or • East/Canyon, 190 Expand community 4. TRANSITIONAL HOUSING. Address gaps in increase employment transitional housing, including capacity for Entry System* • Polk County, 167 awareness of homeless • Number of organizations or non-employment transitional case management. • Salem-Keizer, 1,118 issues and ways agencies, participating in the Homeless cash income over time Total = 1,912 groups and individuals can 5. PERMANENT HOUSING. Utilize the 5. Reduction in the Management Information get involved. resources of Rapid Re-housing and expand number of persons System* Health Data Reported by Permanent Supportive Housing to address who become homeless Use proven approaches, the needs of the high percentage of • Number of sobering/detox beds People Experiencing the voices of lived for the first time chronically homeless individuals created* Homelessness: experience, and analysis 6. Reduction in the • Creation of navigation center • 26% chronic substance of local data to make concentrated in Salem/Keizer. percent of persons • Creation of sobering center abuse decisions. 6. HEALTH & SAFETY. Address physical and defined as homeless • Number of domestic violence and • 24% serious mental mental health and safety issues relating to who return to Build on existing services human trafficking survivors illness homelessness. homelessness and expand the capacity sheltered 7. PREVENTION SERVICES & SYSTEMS 7. Increase in the percent 2021 HIC Bed Types: of shelters, transitional • Number of agencies and ALIGNMENT. Align systems and expand of persons who exit to • Emergency, 277 housing, permanent organizations engaged in or retain permanent • Transitional, 382 housing, and efforts to strategies that mitigate risks of becoming Strategic Plan activities housing • Permanent, 618 prevent first-time and homeless or returning to homelessness. • Number of community 8. Increase in the percent reoccurring homelessness. volunteers engaged in Strategic • Seasonal, 85 8. SPECIFIC POPULATIONS. Address the of persons who exit SO Total = 1,362 Leverage diverse local, Plan activities (e.g., warming to an ES, SH, TH, or unique needs of specific populations. state and federal shelters, PIT Count) permanent housing 9. COMMUNITY ENGAGEMENT. Increase Year-around Facility- resources in support of a destination leadership, communication, collaboration * Set targets and assess net change based Beds: coordinated homeless and community engagement in preventing 579 services system. and reducing homelessness. 1 https://files.hudexchange.info/resources/documents/System-Performance-Measures-Introductory-Guide.pdf MWVHomelessAlliance.org Page 10 of 78
Metrics Metric 2020-21 Data Notes 1. Number of affordable housing units developed 78 low-income apartment communities in the region - 12 in Polk Co., 66 in Marion Co. (42 of them in Salem) 2. Relevant city and county codes revised to support effective responses to No data collected, due to limited staff time homelessness 3. Number of permanent supportive housing units created 36 Salem Housing Authority’s Redwood Crossings 4. Number of emergency shelter beds created (documented in HIC) 79 Does not include Church at the Park Fairgrounds or Pallet; UGM Men’s Mission will add 150 beds in 2021-22 5. Number of people served with temporary emergency shelter (e.g.; warming, Data not available at time of publication, but will include cooling, smoke) Church at the Park’s winter duration shelters (Fairgrounds, State Street, and Portland Road) and Pallet shelters, ARCHES wildfire smoke relief centers, winter warming, and June 2021 cooling centers 6. Number of transitional housing beds created 36 Mid-Willamette Valley Community Action Agency’s Tanner Project 7. Number of organizations participating in the Coordinated Entry System – 3 ARCHES (all populations), Center for Hope & Safety (DV), doing assessments and Northwest Human Services (youth); Increases planned in 2021-22 8. Number of eligible programs participating in the Coordinated Entry System – 12 of 30 40% of eligible housing programs fill the majority of filling the majority of vacancies from the CE List eligible vacancies from the CE List; programs Increases planned in 2021-22 9. Number of eligible housing organizations participating in the Homeless 15 of 19 79% of eligible housing organizations are using HMIS; Management Information System eligible Increases planned in 2021-22 organizations 10. Number of eligible housing programs using the Homeless Management 37 of 50 74% of eligible programs are using HMIS; Information System eligible 13 programs (367 beds) are not using HMIS; programs Increases planned in 2021-22 11. Number of sobering/detox beds created 0 12. Creation of a Navigation Center Navigation Center slated to open in Fall 2021 13. Creation of a Sobering Center 14. Number of domestic violence and human trafficking survivors sheltered Data not available at time of publication 15. Number of agencies and organizations engaged in Strategic Plan activities 83 16. Number of community volunteers engaged in Strategic Plan activities Data not available at time of publication MWVHomelessAlliance.org Page 11 of 78
Correlation between MWVHA Goals and HUD System Performance Measures 6. Homelessness Prevention, Become Homeless for the 4. Employment and Income Persons in CoC Program- Return to Homelessness 5. Number of Persons who 1. Length of Time Persons 7. Successful Placement from Street Outreach Growth for Homeless 3. Number of Homeless 2. The Extent to which Permanent Housing including return to Remain Homeless Persons who Exit Homelessness to funded Projects homelessness First Time HUD System Performance Measures→ Persons MWVHA Goals 1. Homeless Services System. Develop a robust, responsive, coordinated and client-focused system of services to engage ✓ ✓ ✓ ✓ ✓ ✓ ✓ and support individuals and families experiencing homelessness to achieve housing stability. 2. Affordable Housing. Increase access and expand affordable ✓ housing units to help fill the 15,000-household gap. 3. Shelters. Address gaps in shelter beds, including the need for ✓ ✓ ✓ ✓ ✓ low-barrier shelters. 4. Transitional Housing. Address gaps in transitional housing, ✓ ✓ ✓ ✓ ✓ ✓ including capacity for transitional case management. 5. Permanent Housing. Utilize the resources of Rapid Re- housing and expand Permanent Supportive Housing to address ✓ ✓ ✓ ✓ ✓ ✓ the needs of the high percentage of chronically homeless individuals concentrated in Salem-Keizer. 6. Health & Safety. Address physical and mental health and ✓ ✓ ✓ ✓ safety issues relating to homelessness. 7. Prevention Services & Systems Alignment. Align systems and expand strategies that mitigate risks of becoming homeless ✓ ✓ ✓ or returning to homelessness. 8. Specific Populations. Address the unique needs of specific ✓ ✓ ✓ ✓ ✓ ✓ populations. 9. Community Engagement. Increase leadership, communication, collaboration and community engagement in ✓ ✓ ✓ ✓ preventing and reducing homelessness. MWVHomelessAlliance.org Page 12 of 78
Goals and Objectives Goal 1: HOMELESS SERVICES SYSTEM. Develop a robust, responsive, coordinated and client-focused system of services to engage and support individuals and families experiencing homelessness to achieve housing stability. Related HUD System Performance Measures: ✓ 1. Length of Time Persons Remain Homeless ✓ 2. The Extent to which Persons who Exit Homelessness to Permanent Housing Return to Homelessness ✓ 3. Number of Homeless Persons ✓ 4. Employment and Income Growth for Homeless Persons in CoC Program-funded Projects ✓ 5. Number of Persons who Become Homeless for the First Time ✓ 6. Homelessness Prevention, including Return to Homelessness ✓ 7. Successful Placement from Street Outreach OBJECTIVE TASK 2020-21 STATUS 2021-22 NEXT STEPS TIMELINE 1.1. Fulfill the 1.1.1. Execute a Coordinated Entry System Created an MOU with Continue current functions of a that assures existing services are Community Action Agency to Coordinated Entry model Continuum of prioritized for people with the manage the CoC’s CE System Care, as noted greatest needs in the MWVHA 1.1.2. Gather and analyze data to determine Completed Gaps Analysis in Update Gaps Analysis Update Gaps Charter local needs of and resources available June 2020 Analysis, July to people experiencing homelessness 2021 1.1.3. Develop and prioritize a menu of Adopted Strategic Plan in Update Strategic Plan Update strategic responses June 2020 Strategic Plan, July 2021 MWVHomelessAlliance.org Page 13 of 78
OBJECTIVE TASK 2020-21 STATUS 2021-22 NEXT STEPS TIMELINE 1.1.4. Collaboratively implement a strategic Implementation occurs Continue current practices to plan through Alliance board, staff, implement strategic plan committees, workgroups, and partners 1.1.5. Promote service coordination Examples: Continue current practices • Collaborative Committee • Coordinated Outreach • ESG-CV2 Grant 1.1.6. Educate the public on homeless Examples: • Maintain website • Updated Fast issues • Website • Continue newsletter Facts, August • Newsletters • Update Fast Facts 2021 • Fast Facts document document • Data • Marion/Polk CHIP • Present to various groups dashboard, • Salem Rotary • Work with OHCS to December • KMUZ Radio Program develop “data dashboard” 2021 • Dallas City Council • Work with City of Salem PIO and Capital Community Media to intentionally communicate homeless issues 1.1.7. Provide advice and input on homeless Collaborative Committee Advance best practices in Outreach services operations meetings include input on Street Outreach, Emergency Managers joint services/operations; 14 Shelters, RRH and PSH training sessions Marion/Polk youth through Collaborative begin August participated in the State Committee presentations 2021 Youth Services Assessment; and joint training sessions consulted with community organizations about roles they can play to help address homelessness; created a Universal ROI MWVHomelessAlliance.org Page 14 of 78
OBJECTIVE TASK 2020-21 STATUS 2021-22 NEXT STEPS TIMELINE 1.1.8. Leverage resources for maximum • Board contributions model • Continue board • Youth impact • $50K/year (x3) CBEL contributions model Homeless • $30K from CBEL for BFZ • Continue in-kind HMIS and Demonstration System Coordinated Entry staff Project • $10K for Case Conferencing • Receive HUD CoC Planning application, • In-kind HMIS and Grant July 2021 Coordinated Entry staff • Respond to HUD Youth • CoC Program • In-kind technical assistance Homeless Demonstration application, for branding/marketing Project, July 2021 estimated • $5.5M ESG-CV2 Grant • Respond to HUD CoC NOFA September in 2021 2021 • Explore billing Medicaid for supportive housing services • Explore sustainable revenue sources 1.1.9. Measure and promote strong • Performance & Evaluation • Continue current practices 2021 LSA data, program performance Committee conducted • Use 2020 LSA data as June 2022 monitoring baseline and conduct 2021 o CoC-funded programs data analyses o ESG-funded programs • Submitted data to HUD o System Performance Measures (SPM) o Longitudinal Systems Analysis (LSA) 1.2. Execute a 1.2.1. Update and maintain CE Practices & Update and maintain CE CE Practices & Coordinated Procedures Manual, including Practices & Procedures Procedures Entry System appropriate youth assessments Manual Manual, that assures November 2021 MWVHomelessAlliance.org Page 15 of 78
OBJECTIVE TASK 2020-21 STATUS 2021-22 NEXT STEPS TIMELINE existing 1.2.2. Train agencies on how to effectively • Delivered new CE Basics • Explore with each agency services are use the Coordinated Entry System training to 47 people at the how to increase their prioritized for April 2021 Collaborative connections to and use of people with Committee mtg. Coordinated Entry the greatest • Conducted three • Explore video voice-over needs (1.1.1.) specialized CE trainings for and other technology to ESG-CV2 partners (CE and establish web-based Street Outreach, CE and training library Emergency Shelters, CE and Rapid Re-housing) in May and June 2021 1.2.3. Expand the number of agencies using Created a pathway for • Conduct CE Assessment • New CE Coordinated Entry and entering agencies to become a CE training for new Assessment assessment data into HMIS Access and Assessment site; agencies/staff Training, July- began “certification” process • Monitor quality and data August 2021 by conducting site visits with completion; provide • MOUs with six interested agencies in technical assistance individual April 2021 • Develop additional sites agencies, throughout the region August 2021 1.2.4. Expand the Coordinated Entry System Adopted TAY-SPDAT Analyze experience with TAY- to include youth/unaccompanied assessment tool in March SPDAT; review components minors 2021; NWHS HOST program of CES with a “youth lens” conducting assessments 1.2.5. Develop and strengthen best Created CE Assessment Gather feedback from those New client practices in population-specific Training, including best conducting assessments, as feedback tool, Coordinated Entry strategies and practices for engagement well as clients to assess and August 2021 processes to ensure that practices and population-specific improve the experience effectively engage people in both assessment tools urban and rural areas with varied experiences of homelessness, diverse service needs, and differing eligibility for programs and services MWVHomelessAlliance.org Page 16 of 78
OBJECTIVE TASK 2020-21 STATUS 2021-22 NEXT STEPS TIMELINE 1.2.6. Monitor and trouble-shoot agencies’ MOU with Community Continue current model, with use of CE; provide technical Action Agency provides for assistance of MWVCAA’s new assistance monitoring, trouble- 1.00 FTE CoC Data Systems shooting, and technical Analyst position and assistance Coordinated Entry staff 1.3. Gather and 1.3.1. Work with Oregon Housing and OHCS has agreed to help the Work with OHCS to develop Data dashboard, analyze data Community Services (OHCS) to Alliance develop a data “data dashboard” December 2021 to determine develop a “data dashboard” dashboard local needs of 1.3.2. Include zip code level data in HMIS to Work with OHCS to and resources identify geographic areas of 1) people determine data protocols available to experiencing homelessness, and 2) people services provided experiencing 1.3.3. Glean information from the client Client assessment data was Update Fast Facts, and use • Updated Fast homelessness assessments entered in the Homeless used to create the Fast Facts HMIS data to populate a new Facts, Sept. (1.1.2.) Management Information System document and in PowerPoint “data dashboard” 2021 (HMIS) presentations • Data dashboard, Dec. 2021 1.3.4. Expand the number of agencies using • Expanded from 23% to 75% • Expand use of HMIS the Homeless Management of housing providers using through ESG-CV2 grant Information System (HMIS) HMIS, as of April 2021 • Onboard UGM Men’s • Launched monthly HMIS Mission Administrators meeting in June 2021 1.3.5. Maintain Mid-Valley Resources Northwest Human Services NWHS maintains the Mid- 1.800.560.5535 | has maintained Mid-Valley Valley Resources website https://www.midvalleyresources.org/ Resources as a common database of community resources 1.3.6. Conduct an annual Point-In-Time MOU with Community Develop a procedures PIT Count Count of both sheltered and Action Agency supports CAA template for conducting 2022 procedures, unsheltered individuals; include conducting annual PIT Count PIT Count October 2021 MWVHomelessAlliance.org Page 17 of 78
OBJECTIVE TASK 2020-21 STATUS 2021-22 NEXT STEPS TIMELINE focused efforts to engage/count of both sheltered and youth, including unaccompanied unsheltered individual; minors; ensure outreach covers two- conducted January 2021; county geographic area included youth outreach and stationary location; gathered data and analyzed volunteer experience to improve PIT Count 1.3.7. Analyze PIT Count and McKinney- Lag time in PIT Count data Explore working with Vento data and concerns about data McKinney-Vento liaisons reliability indicate a need to from all school districts to reduce reliance on PIT Count analyze data; anticipate data; Fostering Hope including equity data on Initiative is analyzing disparities for students McKinney-Vento data in its experiencing homelessness work in 16 neighborhoods 1.3.8. Update the Housing Inventory Count • Completed HIC, April 2020 Update the Housing HIC update, (HIC) annually, using common, • Completed HIC, May 2021 Inventory Count (HIC) June 2022 agreed-upon definitions for the types annually of shelters/housing; promote a general understanding of these definitions among stakeholders 1.3.9. Produce/maintain a quality “By-Name By-name lists are used in Work with OHCS to develop New HMIS List” of Veterans and chronically semi-monthly case HMIS reports that will reports for By- homeless individuals for use in conferencing for Veterans generate By-Name Lists for Name Lists, Collaborative Case Conferencing; use and for individuals case conferencing, freeing up October 2021 the Built For Zero (BFZ) Scorecard to experiencing chronic time to invest in monitoring determine quality of the “By-Name homelessness. Completed 28 and supporting the new CE List” tasks to achieve “quality” by- Access and Assessment sites name lists, based on the BFZ Scorecard MWVHomelessAlliance.org Page 18 of 78
OBJECTIVE TASK 2020-21 STATUS 2021-22 NEXT STEPS TIMELINE 1.4. Develop and 1.4.1. Create an over-arching Logic Model Logic Model was adopted Update in alignment with Update Logic prioritize a that identifies priorities to address with the Strategic Plan annual update of Strategic Model, July menu of local homeless needs Plan 2021 strategic 1.4.2. Create a Five-Year Strategic Plan that Strategic Plan was adopted Update Strategic Plan Update responses to includes tasks, timelines, and in June 2020 annually Strategic Plan, local homeless assignments July 2021 needs (1.1.3.) 1.4.3. Increase training for and use of peer Assess current use of peer Case support to assist individuals to support when conducting the Management navigate services and integrate into Case Management Survey Survey, more stable housing situations October- November 2021 1.4.4. Identify services to respond to needs Charter a Youth Action Board Consider of local youth experiencing chartering YAB, homelessness July 2021 1.4.5. Identify services to respond to local Charter a Health & Safety Charter Health behavioral health needs of people Subcommittee & Safety experiencing homelessness (e.g.; Subcommittee, after hours resources, a mental September 2021 health stabilization center) 1.5. Collaboratively 1.5.1. Coordinate and track implementation Staff coordinates and tracks Continue to coordinate and implement a of assigned tasks implementation track implementation of strategic plan assigned tasks (1.1.4.) 1.5.2. Document progress related to the Done as part of the annual Continue to document Update goals, objectives, and tasks in the Strategic Plan update progress related to the goals, Strategic Plan, Strategic Plan objectives, and tasks in the July 2021 Strategic Plan 1.5.3. Conduct an annual review of the Annual review occurred Continue to conduct annual Annual review strategic plan and make necessary May-June 2021 review of the strategic plan of Strategic adjustments, based on current data, and make necessary Plan, April-May issues and trends adjustments, based on 2022 current data, issues and trends MWVHomelessAlliance.org Page 19 of 78
OBJECTIVE TASK 2020-21 STATUS 2021-22 NEXT STEPS TIMELINE 1.6. Promote 1.6.1. Facilitate communication, Structure includes boards, Continue current model; service cooperation, coordination, and Executive Committee, four explore ways to strengthen coordination collaboration through structured standing committees and subcommittee among meetings, discussions and other workgroups, five communications and providers and forms of deliberation, action- subcommittees, and four operations systems planning, and project additional teams (case related to implementation. conferencing and outreach housing and work) other needs of 1.6.2. Engage a broad cross-section of • More than 100 individuals Expand capacity to people stakeholders in an organizational and 50 organization adequately support the experiencing structure that includes a governing participate regularly broad cross-section of or at risk of board, executive committee, and • Organizational structure stakeholders interested in experiencing standing committees/workgroups has expanded to include engaging on this topic homelessness described in the CoC Governance subcommittees of the CoC (e.g., food, Charter, as well as ad hoc groups Collaborative Committee health, where relationships can be fostered • February 2021 Summit wraparound attended by 109 people services, self- from 65 agencies sufficiency) 1.6.3. Increase cross-agency referrals to Shared information about Add a question about tribal (1.1.5.) meet needs of people experiencing Mid-Valley Resources; linked affiliation to CE assessment homelessness (e.g.; food, health, Alliance website to Mid- in order to connect tribal wraparound services, self-sufficiency) Valley Resources members to services 1.6.4. Continue collaborative case Collaborative Case Continue the Built for Zero The Alliance conferencing for Veterans and for Conferencing for each collaborative case signed an chronically homeless individuals population (Veterans and conferencing model for agreement to chronically homeless Veterans and for chronically participate in individuals) occurs twice a homeless individuals Built for Zero month through 2025 1.6.5. Implement case conferencing for Developed a By-Name List Explore case conferencing youth for youth model to meet youth needs MWVHomelessAlliance.org Page 20 of 78
OBJECTIVE TASK 2020-21 STATUS 2021-22 NEXT STEPS TIMELINE 1.6.6. Utilize the Basecamp platform for The Basecamp platform Continue use of the select project management and real- provides real-time Basecamp platform for real- time communication (see 9.2.) communications for time communications for coordinated outreach and coordinated outreach and youth services partners youth services partners 1.6.7. Coordinate with the CoC and efforts Identify mechanisms to to address the needs of homeless ensure coordination between persons (particularly chronically the Alliance and the City of homeless individuals and families, Salem and Marion County families with children, veterans, and (CDBG Entitlement Areas) to unaccompanied youth) and persons address the needs of at risk of being homeless. (HUD homeless persons and requirement) persons at risk of being homeless 1.6.8. Consult with the CoC in determining MWVCAA and the Alliance Identify mechanism to how to allocate ESG funds conferred on allocation of ensure coordination between (CDBG/HOME requirement – City of regular ESG funds in 2020 the Alliance, MWVCAA, City Salem and Marion County, and ESG- of Salem, and Marion County funded agency, MWVCAA) on how to allocate ESG funds 1.6.9. Develop performance standards for Performance standards for Identify mechanism to and evaluate outcomes of projects ESG-CV2 projects have been develop performance and activities assisted by ESG funds developed standards for and evaluate (CDBG/HOME requirement – City of outcomes of projects and Salem and Marion County, CoC, and activities assisted by (regular) ESG-funded agency, MWVCAA) ESG funds 1.6.10. Develop funding, policies and Develop funding, policies and procedures for the operation and procedures for the operation administration of HMIS (CDBG/HOME and administration of HMIS requirement – City of Salem and with CDBG/HOME funds Marion County, CoC, and ESG-funded agency, MWVCAA) MWVHomelessAlliance.org Page 21 of 78
OBJECTIVE TASK 2020-21 STATUS 2021-22 NEXT STEPS TIMELINE 1.6.11. Play an integral role in Consolidated Identify mechanism to Plan planning process. Provide the ensure coordination in City of Salem with the information Consolidated Plan planning necessary to complete the Con Plan processes between the for homeless assistance, including Alliance, MWVCAA, City of data on system performance Salem, and Marion County measures. (CoC responsibility) 1.6.12. Develop and maintain a collaborative Convened Outreach Continue Outreach Managers Joint outreach model for implementing Street Managers meetings to meetings; develop and training begins Outreach services throughout the identify ways to improve deliver joint training August 2021 region coordination and coverage; adopted CoC Outreach Policy 1.7. Educate the 1.7.1. Gauge community perceptions and Multiple jurisdictions have Support cities and public on attitudes about homelessness, and surveyed residents about communities to survey, homeless better understand the needs of local community priorities and assess, and explore issues (1.1.6.) people who are homeless perceptions, identifying community perceptions and homelessness as a top attitudes about priority homelessness and better understand the local needs of people who are homeless 1.7.2. Conduct outreach at least semi- Presented to Community, Work with partners in annually with business organizations, Business, and Education interested communities to such as economic development Leaders (CBEL), Keizer inform business leaders forums, chambers of commerce, and Chamber of Commerce, and about current issues in Rotary clubs, to inform business Salem Rotary, and held Monmouth, Independence, leaders about current issues conversations with Salem Woodburn, Silverton, Dallas, surrounding homelessness and gather Area Chamber of Commerce and other cities information from a business in 2020 perspective (See 9.1.) MWVHomelessAlliance.org Page 22 of 78
OBJECTIVE TASK 2020-21 STATUS 2021-22 NEXT STEPS TIMELINE 1.7.3. Host mini-summits on various topics This new task was suggested Develop plans for mini- to get input from and education to at the May 2021 board summits the public meeting 1.7.4. Share information through partner Began a round of Continue to provide agencies’ board meetings, City presentations and presentations with each Councils, neighborhood associations – discussions with the board-represented educate about the fact that 70% of governing bodies of each of agency/entity adults previously experienced the board members in April homelessness as youth 2021 1.8. Ensure 1.8.1. Expand avenues whereby individuals Created a pathway for Train and monitor new Approve CE geographic and families experiencing or at-risk of agencies to become a assessors and create CE Access MOU coverage and homelessness can access the Coordinated Entry Access Access & Assessment MOU template, equitable homeless services system and Assessment site; began with individual agencies August 2021 access to the “certification” process by homeless conducting site visits with services interested agencies in April system 2021 1.8.2. Educate providers of homeless Developed and delivered Educate all service providers services about the Coordinated Entry training to ESG-CV2 partners, on how to request a CE System and how to connect various based on the type of service Assessment, and inform populations to CE Access and they provide (street them of new CE Access and Assessment site outreach, emergency shelter, Assessment sites as they rapid-rehousing) in May and become available June 2021 1.8.3. Secure agency commitments Develop a Coordinated Entry regarding the role each will play in System agency agreement, the Coordinated Coverage Plan similar to the HMIS Agency Agreement, outlining roles and responsibilities MWVHomelessAlliance.org Page 23 of 78
OBJECTIVE TASK 2020-21 STATUS 2021-22 NEXT STEPS TIMELINE 1.8.4. Identify diversity, equity, and Identifying and measuring Hold discussions in each CoC • Board and inclusion (DEI) goals to address racial DEI goals was a group (board, committees, each and ethnic disparities in the homeless recommendation from the workgroups) to identify DEI committee’s services system; establish Willamette University PACE goals for each group; goals, October mechanisms to evaluate progress Team disparities study; this highlight DEI goals and 2021 recommendation was one of actions at the Alliance • Highlight DEI a number supported by the Summit at Alliance Collaborative Committee Summit, TBA 1.8.5. Increase street outreach efforts and • ESG-CV2 grant provides for • Provide HMIS training for • HMIS training documentation in HMIS, including: 11 new outreach staff; new outreach staff and for new • Partner with HIV Alliance and the requires use of HMIS monitor data quality outreach staff, new syringe exchange program to • Began specialized training, • Continue to deliver July 2021 engage high risk individuals with CE and Street Outreach in specialized training, CE and • Begin joint peer support and service May 2020 Street Outreach, and invite outreach navigation • Funding is being sought for HIV Alliance and other training, • Develop a pilot project to bring a a CAHOOTS-type program programs to participate August 2021 24/7 mobile crisis assistance unit in the Salem area • Identify funding for a to the Salem-Keizer area, • Outreach Managers plan to CAHOOTS-type program in modeled on Eugene’s CAHOOTS create joint training the Salem area (Crisis Assistance Helping Out On • Implement joint “Basics of the Streets) program Street Outreach” training • Ensure all outreach workers know about and are able to make referrals to all services 1.9. Provide advice 1.9.1. Develop local program improvement Performance and Evaluation Continue review process and input on recommendations, based on Annual Committee reviewed APRs of through Performance and homeless Performance Reports each CoC-funded and ESG- Evaluation Committee services funded program and operations discussed improvements (1.1.7.) with each agency MWVHomelessAlliance.org Page 24 of 78
OBJECTIVE TASK 2020-21 STATUS 2021-22 NEXT STEPS TIMELINE 1.9.2. Share local information, experiences • Participated in OHCS and recommendations with State focus group in agencies September 2020; requested “best practices” training • Participated in and provided feedback on ESG-CV2 “regulations and best practices” training sessions for Emergency Shelters, Rapid Re-housing, and Street Outreach 1.9.3. Share local information, experiences Alliance vice-chair, Chris Hoy,Develop talking points on and recommendations with federal shared local information with community needs for agencies Oregon’s Congressional jurisdictions and delegation in January 2021 organizations that have connections with federal agencies 1.10. Leverage 1.10.1. Support community partners to HB 2004 included funding for Track and learn from the Navigation diverse local, create a one-stop resource center a Navigation Center in Salem; implementation of the new Center at 1185 state and with centralized and coordinated case City of Salem announced Navigation Center; assess 22nd St. SE in federal management purchase of a facility in June impact on homeless issues, Salem, resources in 2021 which will be operated and, if beneficial, identify September 2021 support of a by MWVCAA opportunities to sustain coordinated and/or replicate services homeless 1.10.2. Conduct feasibility study on creating a Establish timeline to conduct service system consortium of housing authorities to feasibility study on creating a (1.1.8.) increase regional planning and consortium of housing leverage federal funding for authorities to increase affordable housing (following the regional planning and Portland Housing Bureau model). leverage federal funding for affordable housing MWVHomelessAlliance.org Page 25 of 78
OBJECTIVE TASK 2020-21 STATUS 2021-22 NEXT STEPS TIMELINE 1.10.3. Increase gifts of time, talent, and • Produced Alliance “holiday Continue to provide support treasure to not-for-profit giving” newsletter in to partner agencies by organizations that participate in and December 2020 sharing opportunities support the Mid-Willamette Valley • City of Salem added Homeless Alliance homeless resources and volunteer opportunities to its website • CBEL supports local collective impact initiatives, including the Alliance 1.10.4. Explore options for billing Medicaid Explore options for billing for supportive housing services Medicaid for supportive housing services 1.10.5. Submit a Request for Federal • Pending board approval, Submit Assistance (RFA) in response to HUD’s submit response to NOFO response to Notice of Funding Opportunity in July 2021 YHDP NOFO, (NOFO) for the Youth Homeless • If awarded, the YHDP grant July 2021 Demonstration Program would support development of a CoC plan for youth services 1.10.6. Submit a Request for Federal NOFA was cancelled in 2020 Submit response to NOFA in Submit Assistance (RFA) in response to HUD’s 2021; estimated Annual response to CoC Notice of Funding Availability (NOFA) Renewal Demand (ARD) of NOFA, est. for the CoC Program $1,045,186 September 2021 1.11. Measure 1.11.1. Use Annual Performance Reports Performance & Evaluation • Continue review process and promote (APRs) to identify recommendations Committee reviewed CoC- • Incorporate methods for strong for program improvements. funded program APRs, ESG- assessing efforts to address program and funded CAPERs and CoC- racial and ethnic disparities system wide APRs; identified performance improvements and (1.1.9.) communicated with providers MWVHomelessAlliance.org Page 26 of 78
OBJECTIVE TASK 2020-21 STATUS 2021-22 NEXT STEPS TIMELINE 1.11.2. Use HMIS Data Quality (DQ) Reports As part of the MOU to Continue current practice to identify actions for system operate the CoC’s HMIS, improvements Community Action Agency conducts monthly reviews of DQ reports and works with each agency to rectify any deficiencies 1.11.3. Develop the skill of staff to utilize all • New HMIS users are Develop the skill of staff to facets of the HMIS/Service Point provided training, and all utilize all facets of the users are provided HMIS/Service Point technical assistance. • MWVCAA hired a full-time HMIS Data System Administrator (previously .20 FTE) in May 2021 1.11.4. Create a clearinghouse for diversity, A DEI clearinghouse was a • Identify regional partners equity, and inclusion (DEI) recommendation from the interested in co-developing information and professional services, Willamette University PACE a DEI clearinghouse such as language translation and Team disparities study; this • Charter a workgroup to interpreter services; DEI trainers, recommendation was one of design the clearinghouse technical assistance, and auditors; a number supported by the format and content model policies and position Collaborative Committee descriptions 1.11.5. Develop the skills of staff to Established timeline for • Survey case managers and Case implement essential best practices, conducting case program administrators management such as trauma-informed care, management survey about desired areas for survey, October- motivational interviewing, and professional development; November 2021 critical-time intervention, as well as incorporating other skills, such as open recommendations from communication, cultural Equity Study responsiveness, mental health first MWVHomelessAlliance.org Page 27 of 78
OBJECTIVE TASK 2020-21 STATUS 2021-22 NEXT STEPS TIMELINE aid, staff care, and recognizing • Analyze and discuss results patterns of interaction with agencies that employ case managers; develop plans to address priorities 1.11.6. Expand the case management ESG-CV2 grant supports up • Monitor agencies’ capacity capacity of existing agencies serving to 80 full- and part-time staff to sustain new positions individuals and families experiencing positions in ten agencies past ESG-CV2 funding homelessness (e.g.; housing • Develop plans to address authorities, LEAD, UGM, Shangri-La, professional development all school district McKinney-Vento priorities Liaisons, and others) MWVHomelessAlliance.org Page 28 of 78
Goal 2: AFFORDABLE HOUSING. Increase access and expand affordable housing units to help fill the gap in housing supply across Marion and Polk counties. Related HUD System Performance Measures: 1. Length of Time Persons Remain Homeless ✓ 2. The Extent to which Persons who Exit Homelessness to Permanent Housing Return to Homelessness 3. Number of Homeless Persons 4. Employment and Income Growth for Homeless Persons in CoC Program-funded Projects 5. Number of Persons who Become Homeless for the First Time 6. Homelessness Prevention, including Return to Homelessness 7. Successful Placement from Street Outreach OBJECTIVE TASK 2020-21 STATUS 2021-22 NEXT STEPS TIMELINE 2.1 Advocate for 2.1.1 Conduct affordable housing policy changes provider survey to assess specific to streamline concerns processes, 2.1.2 Identify specific statutes, laws, Changes have been enacted in reduce barriers, etc. that create barriers to municipal ordinances and improve providing affordable housing access to 2.1.3 Prepare recommendations from affordable survey of affordable housing housing (e.g., providers and review of barriers income to providing affordable housing verification, conflicting HUD criteria). MWVHomelessAlliance.org Page 29 of 78
OBJECTIVE TASK 2020-21 STATUS 2021-22 NEXT STEPS TIMELINE 2.2 Reduce risk to 2.2.1 Research history and use of the landlords and State’s Housing Choice Landlord mitigate barriers Guarantee Program and the Rent to rental housing Guarantee Program (due to past 2.2.2 Consult and survey landlords to incarceration, assess concerns and knowledge substance use, of state resources eviction, bad 2.2.3 Determine additional actions, credit, tenancy based on assessment issues) 2.3 Endorse 2.3.1 Research housing needs analysis additional of all municipalities in Marion affordable and Polk counties housing projects 2.3.2 Convene an affordable housing Develop plans for an affordable responsive to summit with developers, public housing summit with the needs housing authorities, developers, public housing municipalities and other authorities, municipalities and stakeholders to identify barriers other stakeholders to identify and develop opportunities to barriers and develop stimulate development of opportunities to stimulate affordable housing development of affordable housing 2.4 Conduct 2.4.1 Work with the three local Work with Salem, Marion feasibility study housing authorities to review the County and West Valley on creating a Portland Housing Bureau model housing authorities to review consortium of and frame the issue for further the Portland Housing Bureau housing discussion with the MWVHA model and frame the issue for authorities to Board of Directors further discussion with the increase regional MWVHA Board of Directors planning and leverage federal funding for affordable MWVHomelessAlliance.org Page 30 of 78
OBJECTIVE TASK 2020-21 STATUS 2021-22 NEXT STEPS TIMELINE housing (Portland Housing Bureau model) 2.5 Mitigate barriers 2.5.1 Research state (OHCS) resources to creating and strategies for affordable affordable housing, related to land supply housing, such as and zoning land supply and 2.5.2 Consult with city, county and Develop plans to convene an zoning regional topic experts to assess affordable housing summit land supply and zoning issues with developers, public housing and the ways in which each authorities, municipalities and jurisdiction may be already other stakeholders to identify addressing affordable housing barriers and develop needs opportunities to stimulate development of affordable housing 2.6 Incentivize 2.6.1 Research state (OHCS) and development of federal (HUD) resources and affordable strategies for affordable housing housing 2.6.2 Share state (OHCS) resource information to maximize local use of bond funding for LIFT- Rental, PSH, & LAP 2.6.3 Consult with city, county, Develop plans to convene an regional and state-level topic affordable housing summit experts to assess existing and with developers, public housing potential opportunities to authorities, municipalities and incentivize development of other stakeholders to identify affordable housing barriers and develop opportunities to stimulate development of affordable housing MWVHomelessAlliance.org Page 31 of 78
Goal 3: SHELTERS Address gaps in shelter beds, including the need for low barrier shelters. Related HUD System Performance Measures: ✓ 1. Length of Time Persons Remain Homeless 2. The Extent to which Persons who Exit Homelessness to Permanent Housing Return to Homelessness ✓ 3. Number of Homeless Persons ✓ 4. Employment and Income Growth for Homeless Persons in CoC Program-funded Projects 5. Number of Persons who Become Homeless for the First Time ✓ 6. Homelessness Prevention, including Return to Homelessness ✓ 7. Successful Placement from Street Outreach OBJECTIVE TASK 2020-21 STATUS 2021-22 NEXT STEPS TIMELINE 3.1 Increase shelter 3.1.1. Support the expansion of the New UGM men’s mission slated • New UGM men’s mission New UGM men’s beds Union Gospel Mission’s men’s to open in July 2021 opens, July 2021 mission opens, mission in downtown Salem • Operation of old men’s July 2021 mission continues through winter 3.1.2. Work with the partners of United Way is expanding United Way’s SafeSleep SafeSleep SafeSleep UNITED to identify a SafeSleep to accommodate up women’s shelter expansion women’s shelter pathway to transform and to 30 people by the end of 2021 to be completed by expansion, expand the current shelter to be December 2021 December 2021 a low-barrier shelter for women 3.1.3. Support the transformation of Center for Hope and Safety and • Center for Hope and Safety • CHS shelter, hotels to emergency shelters Mid-Willamette Valley to open a 52-unit shelter Sept. 2021 through Project Turnkey Community Action Agency • Mid-Willamette Valley • MWVCAA participated in Project Turnkey Community Action Agency shelter, Sept. and each purchased a hotel to open an 80-unit shelter 2021 MWVHomelessAlliance.org Page 32 of 78
OBJECTIVE TASK 2020-21 STATUS 2021-22 NEXT STEPS TIMELINE 3.1.4. Expand use of hotels/motels to COVID restricted the number of • Support A Ray of Hope shelter individuals and families people who could be sheltered Today! to use ESG-CV2 in congregate settings and lack funds to provide emergency of rental housing has extended hotel/motel shelter to the unsheltered wait time for people who are vulnerable people with vouchers or rapid or medically fragile re-housing funds; hotel stays • Support use of ESG-CV2 proved a good alternative funds to place families and individuals in hotels/motels while providing case management toward housing stability o Sheltering Silverton o Sable House o Family Promise 3.1.5. Educate the MWVHA board and Need for youth shelter beds is others of the critical need to included in the Gaps Analysis expand the number of shelter beds for youth 3.2 Establish one or 3.2.1 Research best practices for Collaborative Committee Subcommittee to gather Revise Warming more low- effective operations of low- established a Warming Shelters policies and best practice Shelter barrier shelters barrier shelters Subcommittee that is proposing information about all forms Subcommittee to meet the to gather policies and best of sheltering Charter, needs for practice information about all September 2021 couples, forms of sheltering families, people 3.2.2 Convene current providers and with pets, those stakeholders to explore using alcohol or developing low-barrier shelters other drugs and others 3.3 Expand 3.3.1 Develop a “blue print” for Collaborative Committee Create a blueprint of best emergency emergency warming shelter chartered a Warming Shelter practices for independent operations Subcommittee in October 2020 warming centers to use MWVHomelessAlliance.org Page 33 of 78
OBJECTIVE TASK 2020-21 STATUS 2021-22 NEXT STEPS TIMELINE warming to expand emergency warming shelters shelters in the region 3.3.2 Assist communities in COVID restricted the number of Develop a library of policies Revise Warming responding to episodic needs for people who could be sheltered and best practices to assist Shelter temporary sheltering (e.g.; in congregate settings and communities to provide Subcommittee winter warming, excessive heat, reduced the number of effective responses to Charter, wildfires) volunteers willing to support episodic needs for sheltering September 2021 centers; hotel stays proved a (e.g.; winter warming, good alternative excessive heat, wildfires) 3.4 Increase secure 3.4.1 Work with current shelter New UGM men’s mission storage space providers to identify interest includes a “hot room” for guest for personal and available space belongings that heats to temp items at that kills bed bugs shelters; allow 3.4.2 Share plans and seek funding to ARCHES, Be Bold Street Add storage facilities to multi-day implement secure storage Ministries, and Church at the support individuals to access storage options Park are among the providers other resources (e.g.; working to address storage appointments, interviews) needs 3.5 Expand trauma- 3.5.1 Conduct a case management Currently designing tools to Implement case Case informed shelter inventory to identify the number survey case managers and management survey; analyze management case and type of “case managers” program administrators about and discuss results with survey, October- management working within the local desired areas for professional agencies that employ case November 2021 resources to homeless services system development managers; create and engage and 3.5.2 Gather information on caseloads implement activities to support clients (e.g., ratios, vulnerability levels), address priorities in shelters to required staff certifications, and move toward professional development risk reduction provided to case managers and housing 3.5.3 Work with providers to develop security address needs, based on assessment MWVHomelessAlliance.org Page 34 of 78
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