State of the Utility Report 2011 - LOTT Clean Water Alliance

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State of the Utility Report 2011 - LOTT Clean Water Alliance
State of the Utility Report
                       2011
State of the Utility Report 2011 - LOTT Clean Water Alliance
State of the Utility Report 2011 - LOTT Clean Water Alliance
Board of Directors
           Cynthia Pratt   City of Lacey
             Doug Mah      City of Olympia
             Ed Stanley    City of Tumwater
         Sandra Romero     Thurston County
            Cathy Wolfe    Thurston County (2010)

              Executive Director
               Michael D. Strub, P.E.

             Acknowledgements
 Text written, compiled, and edited by Karla Fowler,
      Lisa Dennis-Perez, and Paula Williamson
                                                        2011 LOTT Board of Directors
            Cover photo by Doug J Scott

      Photo and graphic selection, editing, and
     production coordination by Karen Tuomey

   Graphic design by Cheri Huber (Huber Design)
                 and Karen Tuomey

        Data, content, and review assistance
              provided by LOTT staff

Photography by Charlie Kirry (Charlie’s Photography),
    Aerolist Photographers, Inc., and LOTT staff

     Water Filters glass artwork by Pam Beyette

             Published in March 2011
March 2011

On behalf of the LOTT Clean Water Alliance’s Board of Directors, I am pleased to
present LOTT’s 2011 State of the Utility Report. This report includes highlights
from 2010, which was another amazing year for LOTT, and a preview of projects
planned for 2011.

This annual report also provides a snapshot of how LOTT is doing in terms of
meeting the goals and objectives established in the utility’s Strategic Business
Plan. Through the plan, adopted in 2008, the Board of Directors established high
standards for all parts of LOTT’s operations and management, including financial
responsibility, environmental sustainability, accountability to the public and
ratepayers, and a productive workforce. The Board receives detailed progress
reports at our monthly meetings, but we look forward to this annual report, which
displays results from the past year in the form of report cards for each of the main
subject areas.

As you will see, the results from 2010 have been impressive. Not only did LOTT
meet nearly all of the measures of success, the utility also received a number of
awards from local, national, and international organizations for the quality of work
performed by LOTT’s dedicated employees. I encourage you to review the report
cards and supporting information provided in this report.

Sincerely,

Ed Stanley
President, Board of Directors
March 2011

With the completion of the Regional Services Center in 2010, LOTT has moved
forward with a new public focus. Our recent wastewater treatment history has been
largely “out of sight and out of mind.” With the opening of the new building,
housing the WET Science Center, Administrative Offices, and Water Quality
Laboratory, we now have a new public face for the utility at the Budd Inlet
Treatment Plant site. Our staff has risen to the challenges of this new reality, and
has welcomed over 3,000 visitors since the building opened to the public last
summer. Additionally, 1,400 individuals toured LOTT’s treatment and reclaimed
water facilities. This initial success is giving unprecedented public attention to
the work performed by our highly trained and diligent staff, and creating a new
generation of educated and conscientious consumers.

This past year has been rewarding in other ways as well. We commissioned the new
cogeneration system at the Budd Inlet Treatment Plant, capturing methane gas from
the treatment process and using it to produce heat and electricity, powering and
heating our new building as well as many processes in the plant. Eventually this
system will also provide heating and cooling for the new Hands On Children’s
Museum when that construction is completed. We made significant progress on
planning for major treatment process improvements, including new primary
sedimentation basins, scheduled to begin construction this year. At the same time,
LOTT continued to excel at our primary business – treating wastewater to advanced
secondary standards and treating portions of the flow to Class A Reclaimed Water
standards. All of this would not have been possible without the dedication of our
efficient and creative staff.

I would also like to thank the Board of Directors for their support, their policy
guidance, and their willingness to ask the tough questions over the past year. These
key individuals ensure that the interests of our partner jurisdictions and the sewer
ratepayers are carefully considered in all of our operations and projects.

Sincerely,

Michael D. Strub, P.E.
Executive Director
/            State of the Utility

Chapter 1                                                                                                                                    Chapter 4
Business Management. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 1                                 Human Resources and Workplace Environment . .  . 15
      Strategic Business Plan Report Card. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 2                                               Strategic Business Plan Report Card. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .                                              16
      Financial Accountability. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 3                               Key to Success . .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .   17
      Revenue Sources . .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 3               Employee Development. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .                      17
      Capital Project Costs. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 3                      Staffing Changes. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .        18
      Property Acquisitions. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 4                         Commitment to Employee Wellness. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .                                               18

Chapter 2                                                                                                                                    Chapter 5
Environmental Resource Management                                                                                                            Capital Project Milestones . .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 19
and Stewardship. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 5               Diversity of Projects. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 20
  Strategic Business Plan Report Card. .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 6                                                         		 Administrative/Education Center and
  Environmental Responsibility. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 7                                        		    Water Quality Laboratory. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 20
  Permit Compliance. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 7                     		 Deschutes Parkway to Tumwater Reclaimed
  Protecting Water Quality. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 8                                   		    Water Pipeline. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 20
  Produce and Use Renewable Resources. .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 8                                                         		 Mullen Road Reclaimed Water Pipeline . .  .  .  .  .  .  .  .  .  .  . 21
		 Reclaimed Water. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 8                            		 Martin Way Pump Station Reclaimed
		 Biosolids. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 9          		    Water Utilization. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 21
		 Methane. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 9            		 Mottman Road Interceptor Replacement. .  .  .  .  .  .  .  .  .  . 21
  Water Conservation Program Summary . .  .  .  .  .  .  .  .  .  .  .  . 10                                                                 		 Digester Improvements. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 21
                                                                                                                                             		 Aeration Blower Replacement. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 21
                                                                                                                                             		 Additional Capital Projects. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 21
Chapter 3                                                                                                                                      Design Projects and Studies. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 22
Education, Communication, and Partnerships. .  .  .  .  . 11
      Strategic Business Plan Report Card. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 12
      Grand Opening. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 13        Chapter 6
      New Name and Logo. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 13                   Budget and Capital Improvements
      WET Science Center Exhibits and Programs. .  .  .  .  .  .  .  . 13                                                                    Plan Highlights. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 23
      Facilities Use . .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 14         Project-Driven Budget . .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 24
      East Bay Redevelopment . .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 14                                  Budget Overview 2011 Through 2018. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 24
                                                                                                                                                   Capital Improvements Plan. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 26
                                                                                                                                                   2011-2018 CIP and 2011 Capital Budget. .  .  .  .  .  .  .  .  .  .  .  .  . 26-27
                                                                                                                                                   2019-2053 CIP. .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 28-29
/     Achieving High Levels of Service

Welcome to the
State of the Utility Report
             This State of the Utility Report looks back at 2010 to
             assess LOTT’s performance and summarize the activities
             of the past year. In 2010, LOTT treated over 3.9 billion
             gallons of wastewater and produced over 540 million
             gallons of Class A Reclaimed Water. The utility was
             actively involved in planning, design, and construction
             of capital projects to maintain existing facilities and
             accommodate new capacity for the future. LOTT’s
             programs for pretreatment, flow reduction, and
             education were all expanded, with excellent results.
             This report provides highlights of those and other
             accomplishments. The report also looks ahead to
             activities planned for 2011, with a summary of the utility’s
             Operating and Capital Budgets.
The LOTT Clean Water Alliance has gone through significant changes in the
                             past year, transitioning from a behind-the-scenes utility to one that encourages
                             the public to visit our facilities and learn more about what we do. As a regional
In December 2010,
                                                                                                service provider of
County Commissioner                                     Strategic Business Plan                 wastewater treatment and
Cathy Wolfe concluded
                                                 A Framework for Effective Utility Management
                                                                                    2008 – 2012
                                                                                                reclaimed water production,
                                                                                                the utility continually
eight years of service as                                                                       strives to meet the goals and
Thurston County’s                                                                               objectives established in our
                                                                                                Strategic Business Plan.
representative to the
LOTT Board of Directors.                                                            The Strategic Business
                                                                                    Plan serves as the basis
Appointed to the LOTT                                                               for consistent and
Board in September                                                                  comprehensive reviews
                                                                                    of operational and
2002, Board member
                                                                                    organizational performance,
Wolfe helped guide LOTT      which are summarized in the annual State of the Utility Report. The plan
through the transition to    identifies the organization’s core values, benchmark levels of service, and measures
                             of success for four topic areas: Business Management; Environmental Resource
becoming a stand-alone       Management and Stewardship; Education, Communication, and Partnerships;
utility, establish high      and Human Resources and Workplace Environment.

standards for utility        In this State of the Utility Report, you will find chapters for each of the four topics
operations, and build a      in the Strategic Business Plan, with the addition of chapters for capital project
                             milestones and highlights of the 2011 Budget and Capital Improvements Plan.
solid plan for the future.   Each of the first four chapters includes a report card that summarizes LOTT’s
She played an active role    performance in terms of the Strategic Business Plan metrics established for
                             that topic.
in developing LOTT’s
Strategic Business Plan,     Overall, LOTT is performing extremely well and meets or exceeds almost all of its
which defined core values,   levels of service. The past year has been marked by many accomplishments and
                             challenges, as highlighted in this report. As an organization, we constantly strive
levels of service, and       to improve, always with our primary mission in mind – cleaning and restoring
measures of success that     water resources for our communities.
will be used to guide,
evaluate, and improve
the utility for many years
to come.
/   Meeting Financial, Facility,
          and Capacity Benchmarks

Business Management
          LOTT is committed to managing financial resources in a
          responsible, sound, and equitable manner. The organiza-
          tion is continually analyzing internal and external checks
          and balances to compare the utility’s financial health
          against accepted benchmarks. Yet business management
          is more than just finances. LOTT embraces asset man-
          agement and the triple bottom line to ensure responsible,
          long-term management of the utility. This includes a
          careful balance between maximizing existing treatment
          capacity and planning ahead for future capacity.

                                                                       1
2010 Annual Strategic Business Plan
                                                                  Report Card
          Levels of Service                          Measure: Targets or Metrics                              Annual Performance                 Measure
                                                                                                              January to December                Achieved
                                                                    Business Management
    Manage the utility within           Service Revenue: 100% or greater of projected Wastewater     WSC = 100.5% of projected revenue             Yes
    financial benchmarks                Service Charge (WSC) revenue

                                        New Connections Revenue: Annually review projected           Reviewed in fall 2010                         Yes
                                        revenue versus long-term Capital Improvements Plan needs     Adequate for CIP

                                        Expenditures: Annually less than or equal to 85% of          Expenditures = 78% of revenue                  Yes
                                        revenue

                                        Cash Balance: Positive annually                              End of year cash balance = $27,838,892        Yes

                                        Costs: Track budgeted versus actual total project costs      9 projects; 7 under-budget, 2 over-budget   Ongoing
                                                                                                     with approved change orders
                                                                                                     Total budgeted costs = $33,134,801
                                                                                                     Total actual costs = $32,577,874

                                        Rate History: Track Wastewater Service Charge (WSC)          WSC = 5.3%                                  Ongoing
                                        versus inflation – Consumer Price Index (CPI)                CPI = 0.8%

                                        Connection Fee History: Track Capacity Development           CDC = 5.5%                                  Ongoing
                                        Charge (CDC) fees versus construction inflation –            PPIs = 2.3% and 2%
                                        Producer Price Indexes (PPIs)

                                        Revenue Needs: Track 6-year planning periods                 Planned rates for the 6-year period meet      Yes
                                                                                                     revenue needs

    Operate within accepted             State Audit: Free of findings                                Completed May 2010; No findings               Yes
    business and financial
    standards                           Peer Review: Comprehensive peer reviews completed within     QualServe review completed July 2009          Yes
                                        every 6-year planning period

                                        Internal Audit: Conducted at least once every 3 years        In process                                    Yes

                                        Independent Financial Operations Review: Conducted           On track for completion in 2011               Yes
                                        every 3 years

                                        Liability Risk Audit: Conducted annually when topic is       Completed 2010; Personnel practices;          Yes
                                        applicable                                                   Favorable result

    Embrace asset management and        Validated Capital Improvements Plan: Business case           35 projects on 6-year schedule              On Track
    use of the triple bottom line* as   evaluations (BCEs) for 100% of projects in the 6-year        18 projects with completed BCEs
    the operational standard for all    schedule                                                     4 in process; 3 ongoing; 10 scheduled
    system investment

    Ensure equitable distribution of    Cost Distribution: Meet Capacity Development Charge          Completed each month                          Yes
    costs between ratepayers and        and Wastewater Service Charge allocation guidelines for
    new development                     all projects

    Preserve the design capacity at     Budd Inlet Treatment Plant Capacity: Maintain optimum        Maintained treatment capacity at or           Yes
    the Budd Inlet Treatment Plant      treatment capacity at 25 mgd during shoulder seasons         above 25 mgd

                                        Discharge Capacity to Budd Inlet: 14.5 mgd dry weather       Maintained capacity at or above 14.5 mgd      Yes
                                        flow (DWF) and 28 mgd wet weather flow (WWF)                 DWF and 28 mgd WWF

    Build capital facilities            Reserve Capacity: Maintain at an annual average of 1.5 mgd   Maintained annual average of 1.5 mgd          Yes
    just-in-time

    * The triple bottom line considers environmental, social, and economic impacts.

2
Financial Accountability                                         Like other utilities, LOTT

                                                                                                                               Business Management
                                                                 was impacted by the slower
LOTT operates within accepted business and financial             economy in 2010. New
standards, using a number of benchmarks to ensure                home construction
responsible fiscal management. In 2010, LOTT’s annual            diminished significantly,
review by the State Auditor was free of findings for the 2009    resulting in fewer CDC fees
calendar year.                                                   collected. WSC revenue
                                                                 has remained stable, but
Revenue Sources                                                  revenue available for capital
                                                                 construction was reduced as
LOTT’s primary sources of revenue are the monthly service        a result of fewer CDCs.
rate, known as the Wastewater Service Charge (WSC), and
new connection fees, known as the Capacity Development           Capital Project
Charge (CDC). LOTT also receives miscellaneous
                                                                 Costs
revenues from other sources, as well as loan funds to
support large capital projects. Rates and fees are subject to    Many capital projects were underway in 2010, with nine
annual Board review. The monthly service rate for 2010           projects completed during the year. Most were completed
was $30.00 per equivalent residential unit (ERU); the 2010       under budget, due in large part to a favorable construction
CDC was $4,091.00 per new ERU.                                   bidding environment.

                                             Capital Projects Completed 2010
   Project Month Completed Budgeted Actual                                                                 Under/(Over)
   				                                                                                                      Budget

   Hydraulic Gate Operator Overhaul                  February         $58,675.00            $25,634.76        $33,040.24

   Control System Upgrade                             March        $3,290,400.00         $3,112,611.39      $177,788.61

   Cogeneration System                                 June        $2,778,340.00         $2,924,144.52     ($145,804.52)*

   Deschutes Parkway to Tumwater Reclaimed             July        $3,364,385.00         $3,478,620.92     ($114,235.92)**
   Water Pipeline

   Administrative/Education Center and Lab          September     $20,150,000.00        $20,070,520.66        $79,479.34

   Mullen Road Reclaimed Water Pipeline              October       $1,019,756.00           $891,252.01      $128,503.99

   Budd Inlet Treatment Plant Fire Alarm             October         $500,360.00           $316,065.98      $184,294.02
   System Upgrade

   Budd Inlet Treatment Plant Lighting Retrofit     December          $49,457.00            $41,278.08         $8,178.92

   Mottman Road Interceptor Replacement             December       $1,923,428.00         $1,717,745.91      $205,682.09

   Total                                                        $29,785,726.00        $29,439,628.08       $346,097.92

   * The approved added cost was for the addition of three-way valves and other enhancements. The actual cost does not
     reflect the $1,700,000 energy grant received from Puget Sound Energy.
   ** The approved added costs were the result of unanticipated ground conditions, including rock obstructions and utility
      conflicts. The actual cost does not reflect forgivable principle for the State Revolving Fund loan monies.

                                                                                                                               3
Property Acquisitions                                            • Martin Way Reclaimed Water Plant Expansion –
                                                                       LOTT purchased an easement for a portion of
    LOTT completed several property and easement purchases             property owned by the City of Lacey south of the
    and started progress toward others in 2010. These                  Martin Way Plant. This easement, for nearly three
    acquisitions ensure that LOTT is able to maintain existing         acres of property, will allow for future expansion of
    and reserve treatment capacity at the Budd Inlet Treatment         treatment capacity.
    Plant and to build new facilities for additional capacity in
    the future.                                                      • Tumwater Plant Site Acquisition – LOTT began
                                                                       discussions with the City of Tumwater and the owners
                                                                       of the former brewery property about the possibility
                                                                       of siting a future reclaimed water plant on a portion
                                                                       of the property. Staff will continue to explore that
                                                                       alternative in 2011.

                                                                     • State Department of Fish and Wildlife (WDFW)
                                                                       Property – Discussions continued between LOTT and
                                                                       the State Department of General Administration,
                                                                       on behalf of WDFW, about the opportunities for
                                                                       purchase of three parcels located west of the Budd
                                                                       Inlet Treatment Plant. The City of Olympia, Port of
                                                                       Olympia, and LOTT hope to acquire the property
                                                                       to develop joint projects that provide numerous
                                                                       community benefits.

                                                                     • East Bay Easement – An easement was aquired by
                                                                       LOTT from the City of Olympia for a portion of
                                                                       property north of the new Hands On Children’s
                                                                       Museum in the East Bay district. The easement
                                                                       allows for the possibility of siting equalization basins
                                                                       under a parking lot in the future.

                                                                     • East Bay Public Plaza – Ownership of a .72-acre parcel
                                                                       in the East Bay district transferred from the Port of
    Aerial view of the Martin Way Reclaimed Water Plant and            Olympia to LOTT in April. LOTT will own and
    surrounding area                                                   complete initial development of the site, working in
                                                                       cooperation with the other East Bay partners – Port of
                                                                       Olympia, Hands On Children’s Museum, and the City
                                                                       of Olympia.
         In 2010, LOTT received

         a Certificate of

         Achievement for

         Excellence in Financial

         Reporting for the 2009

         Comprehensive Annual

         Financial Report from

         the Government Finance                                    Hands On Children’s Museum and East Bay Public Plaza sites

         Officers Association.

4
/    Protecting and Renewing Resources

Environmental Resource
Management and Stewardship
          LOTT places a high value on environmental resource
          management and stewardship. As a utility responsible
          for cleaning and restoring water for our communities, our
          mission and our values are closely intertwined. Through
          high quality treatment, LOTT protects water resources
          and produces a number of renewable resources. LOTT
          also strives to complete capital projects and operate
          facilities with minimal impacts to the environment and
          the public.

                                                                      5
2010 Annual Strategic Business Plan
                                                                    Report Card
           Levels of Service                           Measure: Targets or Metrics                                 Annual Performance                Measure
                                                                                                                   January to December               Achieved
                                             Environmental Resource Management and Stewardship
    Complete capital projects with        Environmental Reviews: Proactively complete                     East Bay parcels 4 and 5 Interim Action      Yes
    minimal environmental impacts         environmental reviews as required and/or deemed optimal         Workplan; East Bay Public Plaza; Primary
                                          for success                                                     Sedimentation Basins

                                          Investment in Enhancement: Track capital project                Mitigation wetland at the                  Ongoing
                                          expenditures dedicated to enhancement and/or mitigation         Hawks Prairie Ponds site = $4,693

    Protect water resources through       Permit Compliance: 100% compliance with numerical               Budd Inlet Plant = 99.92%                   Nearly
    high quality wastewater treatment     permit requirements                                             Martin Way Plant = 99.92%

    Produce and reuse renewable           Production of Class A Reclaimed Water: Trend production         Budd Inlet Plant = 0.44 mgd (average)      Ongoing
    resources including Class A           per facility                                                    Martin Way Plant = 1.05 mgd (average)
    Reclaimed Water, Class B
    Biosolids, and methane                Production of Class A Reclaimed Water: Trend percent of         Reclaimed water = 12.4% flow               Ongoing
                                          flow used to produce Class A Reclaimed Water

                                          Use of Class A Reclaimed Water: Trend use versus recharge/      Use = 34.4%                                Ongoing
                                          discharge                                                       Recharge = 59.3%

                                          Class B Biosolids: 100% of LOTT’s biosolids beneficially used   Biosolids use = 100%                         Yes

                                          Methane: Track percentage of methane captured                   Methane use = 81.2%                        Ongoing
                                          for use

    Maximize use of existing              Water Conservation: 500,000 gpd additional flow reduction       Additional flow reduction                  On Track
    treatment capacity through cost-      by 2012                                                         2007-2010 = 306,950 gpd
    effective water conservation,
    inflow and infiltration reduction,    Inflow and Infiltration (I&I): Trend annual I&I removal         0 projects completed in 2010               Ongoing
    and flow diversion projects           over time

    Minimize odor complaints from         Odor Compliance: 100% compliance with ORCAA                     Odor compliance = 100%                       Yes
    LOTT activities                       numerical requirements

                                          Odor Complaints: 5 or fewer per year                            Odor complaints = 0                          Yes

    Support joint water quality and       Investment: Track investments in water quality and habitat      No financial investment                    Ongoing
    habitat improvement projects          improvement and preservation projects                           Budd Inlet restoration = staff time

    Collaborate with partner              Emergency Operations Plan: Update plan at least annually        Completed August 2010                        Yes
    jurisdictions and other entities to
    ensure emergency preparedness         Joint Preparedness: Track participation in joint emergency      No joint activities in 2010                Ongoing
                                          preparedness activities

                                                                                                Hawks Prairie Reclaimed Water Ponds
6
Environmental Responsibility

                                                                                                                              Environmental Resource Management and Stewardship
LOTT strives to operate facilities in 100% compliance
with all regulatory requirements, and routinely invests in
programs that provide for beneficial use, conservation, and
protection of our natural resources. In 2010, LOTT produced
more Class A Reclaimed Water than ever before and made
significant progress toward meeting a long-term goal for flow
reduction.

Permit Compliance
LOTT’s exceptional compliance rates of over 99.9% for the
Budd Inlet Treatment Plant and the Martin Way Reclaimed
Water Plant demonstrate the skill and commitment of LOTT
staff. Plant performance is measured in a variety of ways,
including volume of wastewater treated.

An application for renewal of the combined National
Pollutant Discharge Eliminaton System (NPDES) and state
reclaimed water permit for the Budd Inlet Plant was
submitted to the Departments of Ecology and Health on
March 1, 2010. The existing permit expired September 30,
                                                                  Budd Inlet Treatment Plant and Budd Inlet
2010, but continues to be in force until the new one is issued.

The application for renewal of the state reclaimed water permit for the Martin Way Reclaimed Water Plant and Hawks Prairie
Ponds and Recharge Basins was submitted to the Departments of Ecology and Health on September 30, 2010. The current
permit expires March 31, 2011.

                                   Volume of Wastewater Treated (million gallons)
   Budd Inlet Treatment Plant                                2005       2006        2007        2008          2009    2010

   Daily Average                                             10.60       12.10      11.07       10.19         10.11   10.85

   Minimum Monthly Average                                    9.02        8.40        8.67       8.31          8.53    8.33

   Maximum Monthly Average                                   13.07       19.30      15.31       13.88         11.53   14.62
   Peak Flow                                                 22.74       38.19      48.48       26.36         48.64   33.18

   Martin Way Reclaimed Water Plant

   Daily Average                                              N/A         0.67        0.67       0.57          1.00    1.04

                                                                                                                              7
Protecting Water Quality                                               Treatment Plant and the Budd Inlet Reclaimed Water Plant,
                                                                           with its advanced biological nutrient removal and sand filter
    LOTT’s Industrial Pretreatment Program made progress                   technologies. The Martin Way Reclaimed Water Plant
    in decreasing pollutant loadings with two new campaigns.               also performed at the highest levels of reduction for PPCPs,
    Surveys and materials outlining best management practices              hormones, and steroids in comparison to other participating
    were sent to minor industrial users including: 1) mobile               facilities.
    carpet, drapery, and upholstery cleaners; and 2) screen
    printing, photographic services, lithography, and letterpress          Produce and Use Renewable Resources
    businesses.
                                                                           Through day-to-day operations, LOTT demonstrates a
    In March, the program underwent a two-day pretreatment                 commitment to environmental stewardship with the
    compliance inspection by the Department of Ecology. The                production of three renewable products from the
    program had not been audited by Ecology since 2006. The                wastewater treatment process. These include Class A
    audit found that the program was performing its primary                Reclaimed Water, Class B Biosolids, and methane.
    functions extremely
    well and identified                                                    Reclaimed Water
    opportunities
    for continued                                                          LOTT monitors the production of Class A Reclaimed
    improvement.                                                           Water at both of its facilities. The trend of increased
                                                                           production of reclaimed water continued over the past year.
    LOTT participated
    in an Environmental                                                    The Department of Ecology’s pending new state Reclaimed
    Protection Agency                                                      Water Use Rule could significantly affect LOTT’s future
    and Department                                                         reclaimed water facilities and uses, so LOTT has remained
    of Ecology study,                                                      an active participant in that process. Activities during
    Pharmaceuticals and                                                    2010 included commenting on four drafts of the rule and
    Personal Care                                                          the first draft of a guidance manual to support it, participa-
    Products in                                                            tion in advisory committee meetings and two workshops,
    Municipal Waste-                                                       and joining with other utilities in meetings with Ecology
    water and Their                                                        management and staff. LOTT also joined with other
    Removal by Nutrient                                                    utilities in September to provide funding through the
    Treatment Technologies, which was released in early March.             Coalition for Clean Water for a consultant to assist Ecology
    The study examined pharmaceuticals and personal care                   with development of the guidance manual. In November,
    products (PPCPs), hormones, steroids, semi-volatile organic            the Governor issued an Executive Order suspending
    compounds, and nutrients in influent, effluent, and biosolids          non-critical rule development statewide until January 1,
    samples from five Pacific Northwest wastewater treatment               2012. Although that put the reclaimed water rule on hold,
    plants, including LOTT’s facilities. Samples from both of              Ecology made the decision to continue work on the
    LOTT’s treatment plants also included reclaimed water.                 guidance manual during 2011.
    The Ecology study concluded that PPCP concentrations
    were reduced most effectively by LOTT’s Budd Inlet

                              Reclaimed Water Production Average (million gallons per day)
                                                                    2005        2006        2007        2008        2009        2010

       Budd Inlet Reclaimed Water Plant                             0.40         0.50        0.46        0.38        0.42        0.44

       Martin Way Reclaimed Water Plant                             N/A          0.46        0.60        0.54        0.94        1.05

       Total                                                        0.40         0.96        1.06        0.92        1.36        1.49

8
Biosolids

                                                                                                                               Environmental Resource Management and Stewardship
Class B Biosolids, produced at the Budd Inlet Treatment Plant, are beneficially used
for agricultural soil amendment and fertilizer. LOTT added a second biosolids
management option in 2010 by entering into a new contract with Boulder Park, Inc.
of Mansfield, Washington, for biosolids handling. This contract provides for biosolids
hauling to, and land application on, winter wheat fields in Douglas County (Eastern
Washington). This is in addition to the existing contract with Fire Mountain Farms,
which previously took 100% of LOTT’s biosolids for land application in Lewis
County (Western Washington).

The total tonnage of biosolids hauled for 2010 reflects greater dewatering efficiency.
Centrifuge 3, which had been out of service in late 2009, was brought back on-line,
allowing staff to produce a drier finished product. The difference in weight equates to Douglas County biosolids application
cost savings for biosolids hauling.

                                             Biosolids Produced and Hauled
                                                            2005        2006         2007       2008       2009        2010

   Average Wet Tons Per Day                                 18.38       15.86        20.71      25.11      25.82      22.33

   Total Wet Tons Per Year                                  6,708       5,789        7,561      9,189      9,455      8,150

   Average Truck Loads Per Week                               4.50       4.40         5.70       6.80       5.90       5.20

   Total Truck Loads Per Year                                 235         227          295        351           309     270

Methane

Methane is produced by bacteria in the digesters as part of the solids
handling process. The amount of methane captured and used jumped
substantially in 2010 with completion of the new cogeneration system.
The cogeneration system produces both heat and electricity, saving
approximately $150,000 per year in utility costs, greatly reducing the need
to flare excess digester gas, and substantially reducing emissions from
the site. The electricity produced is sufficient to meet all the needs of
LOTT’s Regional Services Center as well as some of the processes in the
Budd Inlet Treatment Plant. The heat is used for buildings and processes
throughout the treatment plant and the Regional Services Center. It will
also eventually serve the new Hands On Children’s Museum.                       Jenbacher cogeneration system

On May 6, the utility held an open house to celebrate the completion
of the cogeneration project, which was partially funded by an Energy
Conservation Grant from Puget Sound Energy for $1.7 million, or 70%
of the project cost. The project was completed in early 2010 under an
Energy Performance Contract agreement with the Washington State
Department of General Administration, Engineering and Architectural
Services Division, with Trane as the primary contractor.

                                                                                Cogeneration system ribbon-cutting ceremony

                                                                                                                               9
Water Conservation Program Summary
     The past year was another strong year for LOTT’s flow reduction program. LOTT
     and partner water utility staff worked diligently to implement a variety of water
     conservation projects, making substantial progress toward the overall goal of
     achieving 1,000,000 gallons per day (gpd) of flow reduction from 1997 through 2012.

     One of the most successful efforts for the flow reduction program is the
     WaterSmart program, which provides rebates up to 75% of project costs for water-
     efficient retrofits to industrial, commercial, and institutional customers. In 2010,
     13 projects were completed and an additional three are on track for completion
     in early 2011. These projects included toilet, urinal, and aerator replacement in
     four schools in the Olympia School District, in 12 buildings owned by the City
     of Olympia, and in several other businesses. Walk-in coolers, ice machines, food
     steamers, and process equipment were also replaced in businesses as part of the
     program. Overall, the WaterSmart projects are estimated to reduce wastewater
     flows by 48,855 gpd.
                                                                                                         Trane presented LOTT
                                                         In 2010, residential customers                  with an Energy Efficiency
                                                         received 1,212 rebates for the
                                                         purchase of water-efficient                     Leader Award at the
                                                         washing machines through the
                                                         WashWise program, for a flow                    ribbon-cutting event for
                                                         reduction of 26,688 gpd. LOTT
                                                         distributed 1,097 water saving kits             the cogeneration system,
                                                         to 803 households for a reduction
                                                         of 14,438 gpd. Residential                      to recognize the project for
                                                         customers also received 439 free                environmental sustain-
                                                         high-efficiency toilets for a flow
     High-efficiency dishwasher installed at the         reduction of 16,243 gpd. Through                ability, energy, and opera-
     Olympia High School                                 the High-Efficiency Toilet program
                                                         for commercial and multi-family                 tional efficiency. It is the
     customers, LOTT installed 334 toilets for a flow reduction of 12,018 gpd. Also in
     2010, a Demonstration School project was completed at the Olympia High School                       first time the award was
     to install high-efficiency toilets, urinals, aerators, showerheads, clothes washers,
     and a commercial grade dishwasher for a flow reduction of 6,263 gpd. Overall,                       presented to a wastewater
     flow reduction of 124,505 gpd was achieved through the 2010 projects, marking
                                                                                                         treatment utility.
     steady progress toward the long-term goal of 1,000,000 gpd flow reduction by 2012.

                             Flow Reduction Achieved (gallons per day)

                                               2007        2008        2009         2010       Total

        Residential Projects                   28,850      30,148      50,521      57,369      166,888

        Commercial Projects                     8,661       9,137      55,128      67,136      140,062

        Annual Total                           37,511     39,285 105,649 124,505 306,950

        1997-2006 Total					 580,473

        Cumulative Total					 887,423

10
/      Involving and Engaging
               the Community

Education, Communication,
and Partnerships
           LOTT is committed to community education and public
           participation to foster awareness and support for the
           essential services provided by the utility. Through
           communication and outreach, the public gains a better
           understanding of LOTT’s role in the community and plays
           an active role in utility planning for new and existing
           facilities. Open and transparent communications, access
           to information, and engaging educational programs are
           all essential to meaningful community participation and
           support for LOTT’s activities.

                                                                     11
2010 Annual Strategic Business Plan
                                                                   Report Card
            Levels of Service                           Measure: Targets or Metrics                                   Annual Performance                  Measure
                                                                                                                      January to December                 Achieved
                                                     Education, Communication, and Partnerships
     Provide open and transparent         Reporting: 100% reports up-to-date                                9 of 9 annual reports completed                  Yes
     access to information
                                          Access to Information: Track website visits over time             Visits = 12,671 (monthly average)              Ongoing

                                          Internal Communications: 100% scheduled internal                  100% completed                                   Yes
                                          communications completed

     Respond quickly and openly to        Number of Inquiries: Track number of public inquiries             Public inquiries = 840                         Ongoing
     all public inquiries
                                          Response Time for Inquiries: 100% compliance with                 Calls and emails within 1 day = 99.2%           Nearly
                                          response time guidelines                                          Public records within 5 days = 100%

     Pursue recognition of excellence     Professional Recognition: Track awards applied for and            Applied for 6 awards                           Ongoing
                                          received                                                          Received 8 awards

                                          Professional Presentations: At least 1 LOTT representative to     8 presentations                                  Yes
                                          present at professional or peer-reviewed forum annually           2 panel moderations

     Collaborate at the leadership        Statewide Policy Development: Staff hours dedicated to            Staff hours = 248                             Monitoring
     level to advance responsible         advancement of reclaimed water and other policies
     utility management and
     environmental stewardship            Sharing Expertise: Host or visit at least 1 utility or            Tacoma, Washington                               Yes
                                          community to share ideas and expertise                            Lakehaven Utility District, Washington
                                                                                                            Kitsap County, Washington
                                                                                                            King County, Washington
                                                                                                            Pierce County, Washington
                                                                                                            Spokane County, Washington

     Collaborate locally to offer joint   Joint Events: At least 2 collaborative events/programs            East Bay infrastructure ribbon-cutting;          Yes
     community programs and events        annually                                                          Hands On Children’s Museum ground-
     that foster public awareness and                                                                       breaking; Thurston Climate Action Team
     support for LOTT activities                                                                            (TCAT) kick-off; TCAT Action Plan
                                                                                                            workshop

     Involve the public in planning       Regulatory Compliance: Complete required public                   East Bay parcels 4 and 5                         Yes
     and design processes                 involvement for all SEPA regulated projects                       Interim Action Workplan public meeting

                                          Public Involvement: Complete workshops, meetings, and             No additional activities in 2010              Monitoring
                                          interviews for additional projects as deemed appropriate

                                          Informed Public Consent: Achieve little or no opposition to       No opposition for East Bay parcels 4 and 5;      Yes
                                          proposed programs or facilities during final project stages       Interim Action Workplan; East Bay Public
                                                                                                            Plaza; or Primary Sedimentation Basins

     Develop educational materials        Community Presentations: At least 4 presentations annually        Presentations = 13                               Yes
     and programs that foster public
     awareness and support for LOTT       Plant/Facility Tours: At least 10 tours annually                  Regional Services Center = 26 tours              Yes
     activities                                                                                             Budd Inlet Plant = 72 tours
                                                                                                            Martin Way Plant = 9 tours
                                                                                                            Hawks Prairie Ponds = 6 tours

                                          Tour Participants: At least 300 participants annually             Regional Services Center = 326 participants      Yes
                                                                                                            Budd Inlet Plant = 1,282 participants
                                                                                                            Martin Way Plant = 56 participants
                                                                                                            Hawks Prairie Ponds = 69 participants
                                                                                                           Bug
                                          Education Center: Initially, at least 2,500 visitors annually
                                                                                                           Here
                                                                                                            Visitors = 3,095 (July - Dec)                    Yes

                                          Written Materials: Reports, brochures, or fact sheets for         Written materials produced/updated = 31          Yes
                                          each major project and facility; provide for tours, events, on
                                          the website, and on request

12
Grand Opening

                                                                                                                 Education, Communication, and Partnerships
This was a very exciting year for the LOTT Clean Water Alliance. The August 14
grand opening event for the new Regional Services Center building, including
LOTT’s new education center, represented the culmination of years of planning
and hard work, as well as the utility’s transition to becoming a highly visible
public entity.

Over 300 members of the community attended the grand opening event.
Visitors enjoyed refreshments and participated in activities hosted by the Hands
On Children’s Museum, the City of Olympia, and the Port of Olympia. They
explored the WET (Water Education and Technology) Science Center, classroom,
and board room. Over 80 people toured the building to learn more about its
environmental design, and many visitors toured the Budd Inlet Treatment Plant.
Also at the event, the building’s reclaimed water feature was dedicated to Mike
Sharar, LOTT’s former Executive Director who was instrumental in guiding              Grand opening dedication
the planning that established reclaimed water as the core of LOTT’s future            ceremony
development.

New Name and Logo                                                                     LOTT received the 2010
The move into the Regional Services Center, with                                      National Environmental
an increase in public visibility, provided the utility                                Achievement Award for
with an opportunity to modify its identity to better
                                                                                      Public Education and
reflect the organization and its mission. The LOTT
Clean Water Alliance name and associated logo were                                    Involvement from the
implemented concurrent with the completion of the new building. This name             National Association of
allows the public to more easily recognize what we do – cleaning and restoring
water for our communities.                                                            Clean Water Agencies
                                                                                      for the WET Science
WET Science Center Exhibits and Programs                                              Center and expanded
LOTT invested approximately $1.5 million on the development, fabrication, and         education program.
installation of the WET Center’s educational and fun, interactive exhibits. The       The award recognizes
displays and activities are designed to teach visitors about the water cycle, water   LOTT’s commitment to
quality, conservation, wastewater treatment, reclaimed water production and use,
and careers at LOTT. The exhibits were designed by Aldrich Pears Associates,          education through the
with substantial LOTT staff involvement, and most of the exhibits were fabricated     development of this
by Pacific Studio.
                                                                                      engaging and unique
Prior to the opening of the new WET Science Center, LOTT staff spent a year           learning center.
planning programs and activities, and building relationships with local
school districts. This advance work resulted in additional usage of the new
facility. The Olympia and North Thurston School Districts incorporated
visits to the WET Science Center in their science curricula. During the
fall, every North Thurston 7th grader attended a presentation, worked
with microscopes, explored the exhibit gallery, and toured the treatment
plant. The Olympia School District is scheduled to bring their 6th graders
to the WET Science Center for a similar program in early 2011, and the
Tumwater School District will be tentatively scheduling visits for the spring.
Local colleges and universities are also using the facility as a resource for
their environmental and science courses. Special events and activities are
scheduled for Saturdays, and occasional evenings, and interested individuals can      Students touring the WET
                                                                                      Science Center
sign up to receive a quarterly newsletter announcing upcoming events.
                                                                                                                 13
Facilities Use
     In addition to classroom activities, the Regional Services Center has sparked the
     interest of a variety of groups who want to use the facility’s meeting spaces and
     exhibit gallery. LOTT staff developed a facilities use policy to allow community
     groups, government agencies, and non-profit organizations, with goals and
     missions that are aligned with LOTT’s interests, to hold events and meetings at
     the new building. This provides great community exposure to LOTT and its
     education center.

                                                   WET Science Center Visitors
                                   July*        August      September       October       November    December         Total

        Walk-Ins                     0             75            94           176           180           327            852

        Youth Groups                14             16             0              0           11              0            41

        School Groups               52              0             0           506             0            44            602
        College Groups               0              0             0              0           43            27             70

        Other Groups                49             12           155           146           340            78            780

        Special Events             160            300            90              0          200              0           750

        Total                      275           403           339            828           774           476         3,095

        * The WET Science Center was open to the public in July, although the grand
          opening occured on August 14.

     East Bay Redevelopment
     LOTT’s Regional Services Center is located in downtown Olympia, next to
     the East Bay district, a former Port of Olympia industrial area that is currently
     undergoing redevelopment. Environmental cleanup for the East Bay area has
     been underway in conjunction with redevelopment efforts. On June 2, the Port
     held a ribbon-cutting ceremony to celebrate completion of infrastructure work,
     which included streets, sidewalks, utilities, and lighting. In November, the
     redevelopment project took another huge step forward with the groundbreaking
     ceremony for the new Hands On Children’s Museum, held in LOTT’s board room
     and exhibit gallery. Other major projects occurring in the area include a new
     Olympia City Hall and the East Bay Public Plaza.

     LOTT will construct, own, and operate
     the East Bay Public Plaza, which will
     “connect” the WET Science Center and
     the new Hands On Children’s Museum,
     and serve as the heart of the East Bay
     district. Bob Droll, the landscape
     architect for the plaza, continued work
     on design throughout 2010. Conceptual
     design was completed in April and includes an inviting open public space with          Rendering of the new East Bay Plaza
     a shallow, stream-like reclaimed water feature, interpretive elements, public
     restroom, and small performance stage for special events. Staff have been working
     with the Department of Health to permit the water feature for recreational use, as
     an interactive water feature and wading pool.
14
/   Maximizing Workforce Effectiveness

Human Resources and
Workplace Environment
          LOTT values its workforce as essential to the success of
          its mission and is committed to the health and safety of
          its employees and the public. In keeping with those values,
          LOTT continually strives to provide employee development
          opportunities that result in an adaptive, efficient, satisfied,
          and highly skilled workforce. At the same time, the
          organization builds and maintains a culture of safety.

                                                                            15
2010 Annual Strategic Business Plan
                                                                       Report Card
             Levels of Service                            Measure: Targets or Metrics                                 Annual Performance                 Measure
                                                                                                                      January to December                Achieved
                                                      Human Resources and Workplace Environment
     Provide employee development            Vacancy Rate: Monthly average less than or equal to 10%         Employee vacancy rate = 1.7% (average)         Yes
     and support programs that result
     in an adaptive, efficient, satisfied,   Succession Planning: 100% of critical functions have a plan     Continue to identify changes in critical    On Track
     and skilled workforce                   by 2009                                                         functions; Training for backup and
                                                                                                             redundancy ongoing

                                             Apprenticeships: 75% of apprentices become journey-level        1 of 1 apprenticeship completed                Yes
                                             workers and fulfill service commitments                         Service commitments ongoing

                                             Career Development Program: Track and trend number of           6 employees participated in 2010             Ongoing
                                             employees participating in the program                          5 employees completed plans

                                             Training: Track and trend average hours of training per         Training = 88.9 hours per employee           Ongoing
                                             employee per year                                               (average)

                                             Employee Turnover: Report and trend information                 Employee turnover = 3                       Monitoring

                                             Movement Within the Organization: Track and report              1 promotion                                  Ongoing
                                             reassignments and reclassifications                             5 reassignments

                                             Retirement Eligibility: Track number of employees eligible to   8 within 2 years                             Ongoing
                                             retire in 2-, 5-, and 10-year horizons                          6 within 2-5 years
                                                                                                             9 within 5-10 years

                                             Amount of Employee Experience: Track employee tenure            Tenure = 10.8 years (average)                Ongoing
                                             and relevant experience                                         Relevant experience = 21 years (average)

     Build and maintain a culture            Reportable Safety Incidents: Track monthly rate                 Satety incidents = 0.58 (monthly average)    Ongoing
     of safety
                                             Time Loss: Track and report worker hours lost due to injury     Time loss = 74.77 hours                      Ongoing

                                             Labor and Industries Experience Rating: At or below             Experience rating = 0.9670                     Yes
                                             industry base rate of 1.0

                                             Contractor Safety: 100% compliance with health and safety       Contractor safety compliance = 100%            Yes
                                             standards

                                             Safety Incentive Program: 100% staff participation              Safety program participation = 100%            Yes

                                                                                     LOTT Clean Water Alliance staff

16
Key to Success

                                                                                                               Human Resources and Workplace Environment
LOTT understands that employees are key to the utility’s success and
has established programs to build a strong team and rewarding workplace
environment. Emphasis on professional development, safety, and wellness ensures
that the organization has
a skilled and effective
workforce that is ready
and able to meet future                                                             Mike Strub, LOTT’s
challenges.
                                                                                    Executive Director, was
Employee                                                                            nominated by staff and
Development
                                                                                    received one of the
LOTT’s Career
Development Program                                                                 first-ever Boss of the
continued to provide
employees with                                                                      Year awards from the
opportunities for profes-
                                                                                    Thurston County Cham-
sional development.
                           LOTT laboratory staff
Two employees, Laurie                                                               ber of Commerce and
Pierce and Brent Morris,
completed Bachelor’s degrees in the spring under this program. Karen Tuomey         Express Personnel. He
was promoted from Communications Coordinator/Web Designer to Graphic and
Digital Media Designer after completing her Career Development Plan. Two            was recognized for his
additional employees, Tyle Zuchowski and Eric Hielema, completed the University
of Washington’s year-long Project Management Certification Program, through         commitment to creating
Skill Enhancement Career Development Plans. Rick Hughes also completed
                                                                                    a positive work environ-
a Skill Enhancement Career Development Plan by earning a certificate in
Executive Leadership at Cornell University.                                         ment and ensuring pro-
LOTT continued to support employee development in other ways. Two                   fessional development
employees, Erin Michael and Julie Dufresne, graduated from the Leadership
Thurston County program in June, and two additional employees, Ken Butti and        opportunities for staff.
Tyle Zuchowski, began the program in September. Eight employees, Joe Beyer,
Ken Butti, Jim Howard, Erin Michael, Brent Morris, George Peterson, Howard
Weisberg, and Tyle Zuchowski, participated in a 360° review process and received
valuable feedback from their peers, subordinates, and supervisory staff to assist
them in planning for future professional development opportunities.

                                                                                                               17
Staffing Changes
     Several members of LOTT’s staff took on new responsibilities over the past year. These
     reassignments included the following:
        • Farah Derosier, Paralegal/Public Records Officer
        • Erin Michael, Human Resources Manager
        • Mike Rickert, Wastewater Treatment Plant Operator Apprentice
        • Ed Schumaker, Maintenance Worker II
        • Paula Williamson, Environmental Planner

     LOTT welcomed the following new individuals to its staff:
        • Adriel Grijalva, Facilities Technician
        • Natalie Neher, Records Technician
        • Joe Ferris, Inventory Control Specialist                                            LOTT received a

                                                                                              Happy Heart Special

                                                                                              Achievement Award from

                                                                                              the Thurston County

                                                                                              Chamber and Thurston
     Adriel Grijalva          Natalie Neher            Joe Ferris
                                                                                              County Public Health
     Commitment to Employee Wellness
                                                                                              and Social Services
     LOTT began a unique program to encourage employees to increase their levels
     of physical activity. LEAP (LOTT Exercise and Activity Program) provides an              Department WorkWell
     incentive to staff members who meet the Surgeon General’s
     recommended level of physical activity, at least five days                               Program. The award
     per week for thirty minutes, of qualifying activity. This new
                                                                                              recognizes LOTT’s
     program is part of LOTT’s overall Wellness Program. Fit
     employees are less likely to use sick leave or be injured on                             comprehensive employee
     the job. An active Wellness Program is also a requirement of
     the “Well City” designation for which LOTT has applied. If                               Wellness Program.
     approved, LOTT will receive a discount on health insurance
     premiums, which in turn would lower operating expenses.
18
/     Planning, Financing, Design,
               and Construction

Capital Project Milestones
            Capital projects are integral to LOTT’s mission and
            values. Existing facilities and equipment require repair,
            replacement, and upgrades. At the same time, LOTT
            must prepare for the future, building conveyance
            pipelines, recharge basins, and treatment facilities to
            accommodate projected increases in flows. Capital
            projects cross all four topic areas of LOTT’s Strategic
            Business Plan and reach into all of the LOTT partner
            communities. During 2010, LOTT completed or made
            substantial progress on many capital projects.

                                                                        19
Diversity of Projects
     Capital projects are a major part of LOTT’s annual workload, and 2010 was a
     busy and productive year in that regard. During the year, a number of capital
     projects were started, continued, and/or completed. These projects are needed to
     repair and replace existing facilities to maintain current operations and treatment
     capacity, and to prepare for additional treatment capacity in the future.

     Administrative/Education Center and Water
     Quality Laboratory

     Construction of the new 25,000 square foot building and
     remodeling of 7,600 square feet of the old treatment plant
     administration building was completed in June 2010. The
     Miller|Hull Partnership was the architect for the project,
     which was designed to meet LEED Platinum certification for
     environmentally sustainable design and construction.
     Korsmo Construction was the general contractor on the
     project. Construction was completed on time and within
     budget, at approximately $13.5 million. LOTT received an                                Regional Services Center
                                                                                             office space
     Energy Conservation Grant from Puget Sound Energy of
     $47,160 for the project’s energy enhancements. Staff moved into the building,
     now referred to as the Regional Services Center, on June 21. Public art for the
     building was completed by Pam Beyette, and installed in late August.                    LOTT’s Regional Services
                                                                                             Center was awarded the
     Deschutes Parkway to Tumwater Reclaimed Water Pipeline                                  Outstanding Achievement
     This four-phase project was designed to convey reclaimed water                          in Public Works Projects
     from the Budd Inlet Reclaimed Water Plant to portions of
     Olympia and Tumwater. Two phases of the project were                                    award in the Buildings
     completed in 2009 and two were completed in 2010. The                                   category by the state’s
     project was financed through the American Recovery and
     Reinvestment Act of 2009, awarded through the Washington State                          Infrastructure Assistance
     Department of Ecology’s State Revolving Fund loan process in coordination with          Coordinating Council.
     the Environmental Protection Agency. The funding total, $2,148,796, consists of
     50% forgivable principal and 50% conventional loan at 2.9% rate of interest for         The award was the result
     20 years.                                                                               of the unique environmen-
     The Tumwater Reclaimed Water                                                            tal design and utility’s
     Pipeline segment required installation                                                  approach to financing the
     of a new pipeline from Tumwater Falls
     Park, south along Capitol Boulevard                                                     project. LOTT was able
     and Tumwater Valley Drive, to an                                                        to cash finance the entire
     interim end-point on the Tumwater
     Valley Municipal Golf Course. Work                                                      project, in part by secur-
     was completed by Hos Brothers                                                           ing grants and low-cost
     in May.
                                              Reclaimed water pipeline installation at the   funding for other capital
     The Heritage/Marathon Park Re-           Tumwater Valley Munipal Golf Course            projects, including access-
     claimed Water Modification segment
     replaced a 4-inch pipeline with a larger 12-inch pipeline. The work spanned the         ing green and environ-
     pedestrian footbridge over Capitol Lake between the two parks and required              mental based funding.
     coordination with the State Department of General Administration. Donovan
     Excavating, Inc. and their subcontractor Nelson and Sons, completed the work
20   in June.
Mullen Road Reclaimed Water Pipeline                              Aeration Blower Replacement

                                                                                                                                 Capital Project Milestones
The Mullen Road reclaimed water pipeline                                                           This energy-efficiency
was installed for LOTT by the City of Lacey                                                        project was designed and
to convey reclaimed water from the future                                                          constructed in a joint
Mullen Road Reclaimed Water Plant.                                                                 effort between Trane
The 3,400 foot long 12-inch pipeline was                                                           and HDR to replace
installed as part of the city’s project to                                                         one of LOTT’s four old,
extend Mullen Road from Ruddell Road to                                                            inefficient blowers with
College Street.                                                                                    a high-efficiency, turbo
                                                                                                   blower. LOTT received a
Martin Way Pump Station                                                                            Conservation Grant from
                                                                                                   Puget Sound Energy for
Reclaimed Water Utilization
                                                                                                   $374,772 to cover nearly
Work started on the Martin Way Pump                                                                70% of the project cost.
Station project in September. The project        New turbo aeration blower replacement site        Installation of the new
involved supplying reclaimed water to the                                                          turbo blower is anticipated
pump station from the Martin Way Reclaimed Water Plant                                             in early 2011.
at a usable pressure, installing a cat-walk, and installing an
air gap tank. Hermanson Company completed the project,              Additional Capital Projects
which was commissioned in early 2011. It is expected to
save over $3,000 per month in utility costs.                        A number of additional capital projects were completed in
                                                                    2010. These projects included an Interceptor Sewer
                                                                    Inspection and Cleaning project, Budd Inlet Treatment
Mottman Road Interceptor Replacement
                                                                    Plant Fire Alarm System Upgrade, Second Anoxic Mixers
Due to erosion caused by a                                                              Replacement, Fiber Optic Line to
rainstorm in 2009, the                                                                  Capitol Lake Pump Station, Hydraulic
gravity sewer line near                                                                 Gate Operator Overhaul, and finalizing
Percival Creek had to be                                                                of the Control System Upgrade project.
replaced. To minimize costs
and disruption to the public,                                                         LOTT received Energy Conservation
the work was completed                                                                Grants from Puget Sound Energy for
using auger boring to install                                                         two capital projects – $20,639 for
approximately 650 feet of                                                             lighting upgrades in the Budd Inlet
18-inch pipeline at depths                                                            Treatment Plant and $8,816 for
up to 45 feet. The work                                                               variable frequency drives on
was completed by Donovan                                                              pressurization pumps, which serve
Excavating and its subcon-                                                            the dissolved air flotation thickeners.
tractors Nelson and Sons,      Auger boring during the Mottman Road intercepter
DBM Excavating, and            replacement
Gonzales Boring in April 2010.

Digester Improvements

This project included replacement of five recirculation
pumps, five heat exchangers, four large influent gates and
operators, and the addition of a 48-inch magnetic flow
meter to the outfall. Pacific Crest, the contractor, began
work in July. By December, all the equipment was installed
and on-line, with pipe insulation and punch list items to be
completed early in 2011.

                                                                                                                                 21
Design Projects and Studies
     Throughout 2010, collaborative work was underway by HDR Engineering and the
     selected general contractor/construction manager, Mortenson Construction, Inc.,
     to design new primary sedimentation basins and improvements for the existing          LOTT’s Martin Way
     basins. Design will be completed in 2011. This will be the largest upgrade to the
     Budd Inlet Treatment Plant since nitrogen removal was added in the early 1990s.       Reclaimed Water Plant
     LOTT has tentatively been approved on the Public Works Trust Fund list for
     $10,000,000, at 0.5% rate of interest for 20 years, to assist with funding for this   and Hawks Prairie Re-
     large-scale project.
                                                                                           claimed Water Ponds

                                                                                           and Recharge Basins

                                                                                           were chosen for the 2010

                                                                                           WateReuse Project of

                                                                                           the Year Award by the

                                                                                           WateReuse Association

                                                                                           for small projects under

                                                                                           5 million gallons per day.

     Rendering of the planned primary sedimentation basins                                 This international award

                                                                                           recognizes projects
     Design of two other projects was completed in 2010. Parametrix completed
     design for the Screenings Pumps Replacement project, which will be bid and            whose significance and
     constructed in 2011. Design of the Influent Pump Variable Frequency Drive
     Replacement project was also completed and will be bid in 2011.                       contributions to the

     LOTT also completed work on several studies. The Budd Inlet Reclaimed                 community continue to
     Water Plant Demand and Supply Analysis was completed by HDR. Brown and
                                                                                           advance the water reuse
     Caldwell’s 5-year Groundwater Recharge and Reclaimed Water Conveyance
     Alternatives study was also completed in 2010, with publication of a final report.    industry.
     The Budd Inlet Odor Control study was started by Brown and Caldwell, and
     Parametrix began work on the North Outfall Upgrade Evaluation. Brown and
     Caldwell completed a study that evaluated the need, size, and location of poten-
     tial equalization basins to help manage storm flows at the Budd
     Inlet Treatment Plant, and another identifying and evaluat-
     ing potential locations for a future satellite reclaimed water
     treatment plant in the Tumwater area. The Reclaimed Water
     Storage and Booster Pumping study was started in late 2010 by
     HDR. As a result of initial work on this study, LOTT submit-
     ted a Water Quality Financial Assistance Application to the
     Washington State Department of Ecology for the 2012 applica-
     tion cycle to fund a reclaimed water storage facility and pump
     station, which has been tentatively approved for $3,398,729 at
     2.6% rate of interest for 20 years.
                                                                                           Martin Way Reclaimed
                                                                                           Water Plant

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