Spaces and Places for Everyone - Network Rail Inclusive Design Strategy 2015-19
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Spaces and Places for Everyone Network Rail Inclusive Design Strategy 2015-19
Contents 3 Contents Acknowledgements 4 Foreword 5 1 Introduction 6 2 What is Inclusive Design? 8 3 The benefits of Inclusive Design 10 3.1 Safety 11 3.2 Passenger satisfaction 12 3.3 Future proofing 12 3.4 Financial gains 13 3.5 Economic and social value 14 3.6 Assurance 15 4 Our approach and objectives 16 4.1 Consultation 18 4.2 Collaboration 19 4.3 Education 20 4.4 Innovation 20 4.5 Integration 21 4.5.1 Diversity Impact Assessments 21 4.5.2 End-to-End Integration 21 4.5.3 Design Guidance 22 5 Accountabilities 24 5.1 Diversity and Inclusion Team 25 5.2 Access and Inclusion Manager 25 5.3 Internal subject matter experts 25 5.4 Diversity and Inclusion Programme Board 25 Glossary 26 Appendix 1 – Legislation and Standards Underpinning Inclusive Design 28 Appendix 2 – Inclusive Design Action Plan Deliverables 30
4 Spaces and Places for Everyone Foreword 5
Acknowledgements Foreword
We would like to thank the members of our Built Environment Network Rail is working to deliver a better railway for
Accessibility Panel for their ongoing support and highly a better Britain. This means providing a rail infrastructure
valued expertise. Through their contributions we are able that is safer, more reliable and more efficient than
to place people at the heart of Inclusive Design. ever before; a railway that helps to build a thriving,
sustainable economy. Spaces and Places for Everyone,
Lady Marie Dawson Malcom We’d also like to thank:
Network Rail’s Inclusive Design Strategy, has been
London
Ann Bates OBE
Susan Fulton former BEAP member, Worthing
developed in consultation with a range of internal and
Kilmarnock
Tracy Dearing external parties, and describes how we will get better
Nick Goss
Berkhamsted
former BEAP member, Hull every day at offering more inclusive environments,
Sue Groves MBE from railways to workplaces.
Maidenhead We would like to acknowledge
Margaret Hickish
the work of our colleague, the late We want to see a railway that is accessible, Inclusive Design needs to be the ultimate
(Chair) Network Rail convenient and welcoming to as many goal of every designer, engineer, architect,
Access and Inclusion Manager Nick Shaw, who as Principal people as possible. We care about our lineside accountant, sponsor, programme, project
Neil Hogan Architect for Network Rail provided neighbours and our passengers and we want and facility manager. It has relevance to our
Derby everyone to have a positive, seamless journey. stations, offices, depots, level crossings and
leadership and encouragement Our vision means that our offices and depots footbridges – all of our spaces and places.
Peter Lainson
Sawbridgeworth on Inclusive Design. will also be better able to accommodate
It can deliver beautiful buildings that
our workforce.
Tom Lister are inspiring and enjoyable to use,
London Historically, our approach has been supporting our ambition of making unique
Accessible seating at Kings Cross
Alick MacKenzie inconsistent and often bolted-on places extraordinary. As we want to be
London accessibility, following rules and meeting at the cutting-edge of Inclusive Design,
Alex Papanikolaou minimum standards. This is unlikely to deliver we will need to tap into creativity and
Glasgow a railway fit for the future. Instead, we will lateral thinking to find innovative solutions
adopt the concept of Inclusive Design, designed for real people.
Jon Ratcliffe
which is about removing barriers that create
Network Rail This is how we will deliver spaces and
undue effort, separation or special treatment,
Access for All Sponsor places for everyone.
so that everyone can participate equally,
Brian Seaman
confidently and independently in mainstream
Horley
activities with choice and dignity.
Ian Streets
Hull
Daniel Williams
Cardiff
Mansoor Ahmed
former BEAP member, London
Mark Carne
Chief Executive
6 Spaces and Places for Everyone Introduction 7
Section 1
Introduction
We work hard to make sure that these railway spaces and places are managed
safely and effectively over the short, medium and long-term whilst delivering new
projects and upgrades. We are the landlord to the Train Operating Companies and
oversee the investment needed to run and improve the railways.
We own, manage and maintain Britain’s The income needed to deliver this work comes from:
rail network infrastructure. This includes:
18 20,000 8,200
major stations serving miles of track, including commercial properties.
half of all passenger level crossings and Direct grants from Charges for track Income from our
journeys made. footbridges. the Department access levied on the commercial property.
for Transport and passenger and freight
Over 2000 32,000 100’s Transport Scotland. train operators that
use our network.
other stations that bridges and tunnels. of offices, depots, regional
are leased to train operating centres, signal
Our government funding is agreed in five-year blocks This Inclusive Design Strategy addresses
operators. boxes, etc.
known as ‘control periods’ and we are currently objectives within the Access and Inclusion
in Control Period 5 (2014 to 2019). All our work and Collaboration themes.
contributes to the delivery of our corporate strategy,
• Deliver a more inclusive and accessible service,
‘A Better Railway for a Better Britain’. We also produce
increasing our ability to serve existing and
detailed plans setting out what we will deliver in each
potential customers
control period, and reports on our progress each year.
We are regulated by the Office of Rail and Road. • Build more collaborative relationships with
community-based groups and stakeholders
We are committed to providing outstanding value for so we are better able to meet their current
taxpayers, customers and passengers whilst continually and future needs; and
improving safety and performance. Integral to the
• Influence the rail industry and the wider
delivery of these aims is our vision of becoming a more
transport sector to be more inclusive.
open, diverse and inclusive organisation as set out in
‘Everyone’, our Diversity and Inclusion strategy. In Spaces and Places for Everyone, Network Rail
explains in more detail for our passengers, our teams
There are three themes in Everyone which we refer
and our external partners, how we will do this.
to as the ABCs – A for access and inclusion, B for
benchmarks and behaviours and C for collaboration.
s and Inclus rs and Benc llaboration
es ou Co
c
hm
io
vi
Ac
Beha
n
arks
Platform with accessible seating and tactile paving
8 Spaces and Places for Everyone What is Inclusive Design? 9
Section 2
What is Inclusive Design? People will be able to access the rail network equally, confidently and independently
with choice and dignity regardless of their age, disability, culture, gender or faith
or whether they are carrying shopping, children or luggage. An environment designed
inclusively, is good for everyone.
Inclusive Design is a process that aims to deliver spaces According to the British Standards Institute, Inclusive Design is:
and places for everyone. When achieved it means that
everyone benefits from the full range of services and “The design of mainstream structures or services that are accessible to,
opportunities that we offer. and usable by, as many people as reasonably possible, in a wide variety
of situations and to the greatest extent possible without the need for
special adaptation of specialised design.”
Inclusive Design seeks to remove physical, attitudinal Inclusive Design Principles:
and procedural barriers that impact on people’s
experiences of our spaces and places. It offers design • Puts people at the heart of the design process,
principles that lead to better environments, strategies ensuring they can use the railway safely, easily and
that make good business sense, and potential with dignity
economic drivers that will include social benefits. • Acknowledges diversity and difference and
is responsive to people’s needs
Building regulations and rail industry standards have
historically focused on ‘access for disabled people’. • Offers choice where a single design solution may
This has tended to result in more costly and much not work for everyone
less user-friendly ‘special provision.’ Creating inclusive • Provides for flexibility in use offering more than one
spaces and places is about much more than physical solution to help balance everyone’s needs; and
access. It relies on providing up to date information, • Provides buildings and environments that are
clear signage, good lighting, strong visual contrasts convenient and enjoyable for everyone.
and accessible websites, apps and written materials.
All these elements combined will contribute to a more Inclusive Design should not be confused with ‘Access
positive passenger and employee experience. for All’ which is a Department For Transport scheme
delivered by Network Rail to improve accessibility
By adopting the following Inclusive Design principles1 at a number of key stations.
at the outset and throughout every design process,
we will help to make our railway fit for the future.
1 – The Commission for Architecture and the Built Environment / Design Council.
Platform with accessible seating
10 Spaces and Places for Everyone The benefits of Inclusive Design 11
Section 3
The benefits of 3.1 Safety
Inclusive spaces and places are safer because they are designed with people’s needs
Inclusive Design
and behaviours in mind. For example:
Lifts that are easy to find Evenly distributed lighting
are more likely to be used helps visually impaired people
The adoption of Inclusive Design principles will result in by people with luggage and to get around more easily
buggies as well as people using whilst also reducing slips,
many improvements for a wide variety of passengers, wheelchairs, reducing accidents trips and falls for everyone.
employees, lineside neighbouring communities. on escalators.
Accessible, well-signed and Good lighting helps people to see
well-lit footbridges encourage information boards reducing the
people to cross the track where risk of people gathering in unsafe
it is safe to do so and helps locations whilst searching for
reduce the occurrence and routes or information.
fear of crime.
Platforms that are easier Safely placed seating encourages
to find reduce the likelihood people to use our stations more
of our passengers running independently, reducing the need
for trains. for people to stop, sit or lean
where it is unsafe.
Induction loops and reliable Accessible kitchens in our offices
real-time information ensure reduce the risks of burns and
hearing-aid users receive safety spills for all our employees.
announcements, updates on
delays and platform alterations.
Guiding a mother with pram
12 Spaces and Places for Everyone The benefits of Inclusive Design 13
3.2 Passenger satisfaction 3.4 Financial gains
When our infrastructure is inclusive, our passengers will Much of the innovation we need to help older and Cost
be happier with our service. For example, providing many disabled passengers could benefit everyone,
Many people assume that adopting Inclusive Design Poor design also has a greater potential to damage
of the things that support disabled and older passengers, including in our retail outlets. The use of beacon2
costs more. In reality, the true cost of inaccessible our reputation and erode passengers’ trust.
like good signage, even lighting, and extra seating technology to assist visually impaired people to find
design, such as complaints, legal challenges and Where adjustments need to be retro-fitted to a scheme,
which does not block pedestrian flow can help everyone their way around our stations and reach the right
planning delays, can be greater and often emerges these can be very expensive as figure 1 demonstrates.
to move safely and quickly though our stations, platform, could also help people for whom English
later in a project’s lifecycle causing delays.
ultimately reaching their destination on time and is a second language, or those who simply wish to
in comfort. linger longer in one of our shops.
Figure 1 The Relative cost of Inclusive Design through the Project Lifecycle
Design stage Relative cost of inclusive design change £
3.3 Future proofing
Concept 1
One of the ten commitments in a ‘Better Railway for The UK has an ageing society. By 2020, more than 50%
a Better Britain’ is delivering a railway fit for the future. of our population will be over 50 years old. With ageing Detail design 10
Most of today’s railway was designed during the comes an increased incidence of disability:
Victorian era. We now have a much better Construction / Tooling 100
• 70% of disabled people have walking
understanding of how our built environment should Completion 1000
or mobility difficulties
provide wider access and inclusion for everyone.
• 30% of people with walking difficulties can walk Occupation / Post-release 10000
less than 50m without stopping Source: Mynott C et al (1994)
• There are almost 2 million blind and partially
sighted people in Britain The cost of integrating Inclusive Design increases
• 1 in 6 of the population is Deaf or hard of hearing dramatically as a project matures. These costs can
be minimised by making sure that we have a thorough
• 3.3 million people have difficulties with memory,
understanding of the end user at the very start
concentration, learning and spotting danger
of the design process, and then correctly translate
• Many disabled people, particularly those who these needs into a detailed project specifications.
are older, have more than one impairment. While cost is often used as a reason for not delivering
Inclusive Design, many of the elements like clear
By incorporating an understanding of these changing signage, good lighting and other adjustments,
demographics at the heart of the design process, are not necessarily more expensive.
we can better plan for the future. Older and disabled
peoples’ confidence to travel increases when journeys Revenue
are made more comfortable and information is made
more accessible. By supporting these passengers to Recent estimates suggest the annual spending Increasing the number of passengers who make
get to work, to family or to shops we also support power of disabled people is approximately £200bn, journeys with children, disabled and older relatives will
economic growth. whilst older people’s spending is estimated to be increase revenues. When passengers enjoy spending
a further £100bn. According to Disability Rights UK, time in our stations they are also likely to spend
83% of disabled people had been ‘turned away’ from more money. An inclusively designed station allows
buying products or services through a lack of access disabled passengers and their families as well as people
or unhelpful staff. Other factors that discouraged with luggage or buggies to spend more money in shops
disabled consumers from spending included poorly or restaurants before boarding their train.
designed transport provision, staff who were not
2 – iBeacons are small devices that transmit disability confident, were rude or appeared biased
small amounts of data via Bluetooth to aid against disabled people.
indoor navigation.
Customer service advisor
14 Spaces and Places for Everyone The benefits of Inclusive Design 15
3.5 Economic and social value 3.6 Assurance
Millions of people use railway stations every day. The rail network does much The adoption of Inclusive Design helps us to
Towns and cities have historically developed around demonstrate how we are fulfilling many of our legal
them, placing stations in the heart of many communities.
more than transport passengers. obligations including (see Appendix 1 for a full list
The railway station is often part of a town or city’s It fosters social inclusion by and more information):
identity and is a point of reference as well as a civic
connecting people to their jobs, • The Equality Act 2010
amenity for people who want to use the station’s
facilities, whether they are travelling or not. schools and colleges, shops, • National Planning Policy Framework
The rail network does much more than hospitals, open spaces, leisure • Persons of Reduced Mobility Technical
Specification for Interoperability
transport passengers. It fosters social inclusion by facilities and their families.
connecting people to their jobs, schools and colleges, • Design Standards for Accessible Railway
shops, hospitals, open spaces, leisure facilities and
An inclusive rail network ensures Stations: A Code of Practice
their families and friends. An inclusive rail network that everyone can make those • Building Regulations
ensures that everyone can make those connections,
connections, playing an active • Rail Vehicle Accessibility Regulations.
and play an active role in their local community and
contributing to their local economy. Those connections role in their local community
can also be damaged and people’s independence can and contributing to their
be reduced if we make journeys across or within the
rail network inaccessible. local economy. British Sign Language interpreter at use
at the Built Environment Accessibility Panel
Local communities are strongest when they enable all
their citizens to participate socially and economically.
Inclusive communities have better health, improved
economic development, stronger support institutions
and more effective public services. The effective
integration of rail with other accessible modes
of transport and the surrounding area, can provide
an end-to-end journey that makes sustainable inclusive
public transport a real alternative to private vehicle
usage. By offering inclusive local workplaces we can
play our part in ensuring job opportunities are
available to the widest possible pool of talented
potential employees.
16 Spaces and Places for Everyone Our approach and objectives 17
Section 4
Our approach For the next three years, our approach to Inclusive Design includes:
and objectives Consultation with passengers,
neighbouring communities
Innovation to deliver
continuous improvement.
and employees.
Collaboration with industry Integration into
shapers and policy-makers. business-as-usual.
Education to build greater
awareness and competence.
Our objectives are listed at figure 2 and they will be delivered via a detailed action plan that will be monitored,
reviewed and updated as necessary to ensure progress. Further guidance and training will also be developed
to support the delivery of this strategy (see Appendix 2 for the list of deliverables).
Edinburgh Waverley stairs and accessible ticket office
18 Spaces and Places for Everyone Our approach and objectives 19
4.1 Consultation 4.2 Collaboration
Organisations that involve their users, in our case, We need to improve our engagement with residents Delivering more inclusive journeys will require high We are also using many of the lessons learnt on other
passengers and line-side neighbours, are more likely living close to our worksites, including access points and quality collaboration across the entire transport sector. projects such as Crossrail and High Speed rail. We will
to deliver a higher quality service and be trusted by providing advance notice of planned works. This will We will apply learning gained from the successful work with other public bodies, local authorities,
the communities they serve. Two-way engagement help us to build trust and inclusive solutions with local implementation of Inclusive Design on the Olympic train operating companies and land owners as well as
encourages participation by removing any real or businesses, community and voluntary organisations, Park and related transport infrastructure for the those managing forms of transport that intersect with
perceived barriers. Consultation helps us gather commuters, landowners and property developers, London 2012 Games. This means proactively our infrastructure so that we create more consistent
information and improve safety by understanding local councils, statutory bodies, transport agencies considering the needs of the end user from the very and joined-up travel experiences for passengers.
what people really need, how they use our facilities, and train operators before and during project delivery. start of any project. It also means thinking about
We will continue to share good practice and build
and what local issues are relevant. We are then Many of our projects will also need to engage with journeys from end-to-end as a passenger would do.
a requirement for Inclusive Design competence into
better able to provide solutions that work. organisations of disabled and older people, as well
relevant parts of our procurement processes so that our
as Inclusive Design experts.
Ensuring any consultation is accessible and inclusive supply chain can work with us to deliver our objectives.
engagement will be crucial to making this part of the To support our approach, we have set up the Built
strategy work well. Timely feedback to participants Environment Access Panel (BEAP) to provide expert Accessible ticket doors, London Bridge
and the wider community about the outcomes of any technical and strategic advice to our project teams,
engagement is also an important factor. By showing particularly on major, challenging or contentious projects.
that we understand the needs of our passengers, Guidance will be developed outlining how and when the
neighbouring communities and employees, we can BEAP can be consulted. The BEAP consists of disabled
demonstrate that we care about their interests. and older people who are Inclusive Design experts.
Members applied and were appointed to the group
because they understand accessibility, transport
and the role that our railways have in opening up
opportunities and improving quality of life. The BEAP
has already proved that is able to give advice that is
practical, pragmatic and professional and has done
so for a number of projects through a combination
of site-visits and meetings.
“The BEAP were integral in helping the project team to understand how we could
ensure that the solutions we were proposing to closing and replacing some
of the most dangerous level crossings on the Wessex Route were as inclusive
as was practicably possible.”
Alex Boatfield Associate Sponsor20 Spaces and Places for Everyone Our approach and objectives 21
4.3 Education 4.5 Integration
Inclusive Design is relevant to everyone who works in the Incorporating Inclusive Design principles within our business as usual systems will be key to achieving full
built environment sector eg commissioners, planners, integration of this strategy. We will employ a number of processes, guidance documents and engage with
access consultants, designers, architects, engineers, relevant governance structures.
surveyors, accountants and property leaseholders.
The training and support of those responsible 4.5.1 Diversity Impact Assessments 4.5.2 End-to-End Integration
for customer assistance and workplace and facility
management is vital, given the importance We have introduced Diversity Impact Assessments The Initial Industry Plans (IIP) for England and Wales,
of operational management in removing attitudinal (DIAs) across Network Rail. They will help us to achieve and Scotland set out what we will do for each control
barriers. This strategy initially focuses on raising our vision of becoming a more open, diverse and period to deliver a more efficient and better value railway
awareness about Inclusive Design. We will then develop inclusive business. DIAs are a structured tool to guide which plays a key role in driving sustainable economic
competencies through targeted training and guidance a policy developer, project owner, facilities manager, growth. The plans are based in input from cross-industry
for those people with specific responsibilities. and people who write strategies or draft specifications groups responsible for co-ordinating industry plans in
to consider diversity and inclusion issues when making relation to safety, performance, sustainability, capacity,
We are supporting the Built Environment Professionals decisions that could impact on people. access strategies, asset management, technology and
Education Project, which aims to embed inclusive design innovation. A Diversity Impact Assessment of the next IIP
into initial and continuing professional education DIAs help assess existing inequalities and barriers to
will help us to ensure that Inclusive Design is integrated
and training. The project’s vision is that every newly inclusion and use consultation to better understand the
into our planned programme of enhancements and
qualified built environment professional will have potential impact of our work on our staff, passengers
renewals from the outset.
the attitude, skills and knowledge needed to deliver and local communities. They can then be used to
accessible and inclusive buildings, spaces and places. mitigate against any potential negative impacts of our We will use DIAs to drive progress on Inclusive Design
work on people’s ‘protected characteristic’3 as well as as an essential part of the delivery of our Asset Policy
promote the positive effects. Statements through the Requirements Engineering
4.4 Innovation Process, including:
We will publish our DIAs so that we are open and
Not all Inclusive Design solutions are physical. transparent. The DIAs will demonstrate that we have • Client Requirements Documents (CRD),
Some may involve for example, making information given thought to how our decisions and our work might • Route Requirements Documents (RRD) and,
easier to understand. Other solutions could focus on the affect different people and communities. We anticipate • Detailed Route Requirements Document (DRRD).
use of information technology to make communications that this openness will help build the trust of our
more user-friendly. The use of smartphone applications passengers and other stakeholders. DIAs will also align with our programme, project and
and iBeacon technology is being explored across the policy development methodologies including the
rail industry. An inclusive approach to design often Done well, DIAs allow us to show that we have really Governance for Railway Investment Projects (GRIP)
provides new insights into the way we interact with the considered our duty to promote equality, tackle process. While the completion of a DIA will be
environment and creates new opportunities to apply discrimination and foster good relations between a deliverable for all new projects that impact on people,
creative and problem-solving skills. communities under the Equality Act 2010. They help we will prioritise the development of DIAs on those
us to deliver on other duties, for example meeting the existing projects that have the most relevance to
‘Persons of Reduced Mobility Technical Specification diversity and inclusion. This could be because they have
for Interoperability’ and the ‘Design Standards for national reach or considerable potential local impact.
Accessible Railway Stations: A Code of Practice’
An important element of embedding Inclusive Design
Training will be given to key people to build their into our work will be regular, timely reviewing and
confidence and competence to carry out DIAs in a reporting of each project’s intent to meet Inclusive
way that produces more inclusive policies, projects, Design principles and updated design guidance.
3 – ‘Protected characteristics’ are: age, disability, programmes, places and spaces. We will use a network If a project has not been able to progress the DIA action
gender, gender reassignment, pregnancy and of ‘super-users’ who have a level of expertise in DIAs, plan, then the reasons for this should be recorded and
maternity, marriage and civil partnership, race, to check the quality of our assessments and to support alternative measures explored. This will help us to make
religion or belief, and sexual orientation. the roll-out process. informed decisions about how reasonable the Inclusive
Tactile flooring Design provision is, when weighed against competing
design, cost and programme objectives.22 Spaces and Places for Everyone Our approach and objectives 23
4.5.3 Design Guidance
We will develop new design guidance to reflect the The guidance will be tailored to our different spaces
requirements of the Equality Act 2010. This will help and places such as stations, footbridges and offices
our designers, engineers, contractors and stakeholders and will encourage project teams to go beyond
to address Inclusive Design in a consistent way. meeting minimum standards.
Figure 2 Our Inclusive Design Objectives and Outcomes 2016-2019
Objectives Outcomes Objectives Outcomes
Consultation Education
1. Routinely appoint Inclusive Design experts within The quality of our projects in relation to Inclusive 6. Raise awareness about the importance of Inclusive Increased levels of consideration of the need
our project teams. Design will improve and we will build our in-house Design within Network Rail. for Inclusive Design in our work.
competence to do this work, over time.
7. Build the confidence and competence of targeted Teams and individual managers with the
2. Engage with the wider community including Our projects will get better every day at meeting sections of our workforce to apply the principles relevant skill set to build Inclusive Design into
passengers, employees and organisations that the needs of those who use our space and places by of Inclusive Design and carry out Diversity Impact our work, particularly through the use of Diversity
understand the needs of those with protected placing people at the heart of the design process. Assessments DIAs. Impact Assessments.
characteristics during the development and High quality engagement will help to improve our
delivery of projects. reputation with the communities we serve. Innovation
8. Encourage, identify and share innovative The speed of our learning will increase as we work
3. Continue to support, develop and consult Projects will be able to better balance the needs
approaches to Inclusive Design within Network together to find out what works and what doesn’t.
with the BEAP especially for major and of excluded groups, particular disabled and older
Rail and throughout the rail industry.
contentious projects. people, with our business objectives.
Integration
Collaboration
9. Build DIAs into relevant Network Rail processes DIAs will help to identify and reduce barriers
4. Build the principles of Inclusive Design into the Drive up the quality and quantity of projects that
to ensure that their completion becomes to inclusion across our work, particularly the
work we commission with our supply chain from integrate Inclusive Design from end-to-end to drive
business-as-usual. physical and attitudinal barriers related to the
Invitations to Tender to contract assurance. the step change needed to deliver more inclusive
built environment.
rail spaces and places.
10. Embed Inclusive Design into our policy, strategy We will be better able to balance the needs of
5. Share knowledge, innovation and best practice on Learn with and from:
and project development systems and processes our passengers, customers, communities and
Inclusive Design with suppliers, industry shapers • Our suppliers including Asset Policy Statements, Client employees with our business objectives.
and policy makers. • Association of Train Operating Companies Requirements, Governance for Railway Investment
• Train Operating Companies Projects (GRIP) and those governing our new and
• Department for Transport existing workplaces .
• Transport Scotland
• Office of the Rail and Road
• Rail Delivery Group and
• Rail Safety and Standards Board (RSSB).
The wider adoption of Inclusive Design will help to
ensure more inclusive end-to-end journeys for our
passengers and help us to tackle any planning and
funding barriers.24 Spaces and Places for Everyone Accountabilities 25
Section 5
Accountabilities 5.1 Diversity and Inclusion Team
The Diversity and Inclusion Team will facilitate the
5.3 Internal subject matter experts
Colleagues, such as those within our Safety Technical
change that this strategy requires. The role of the team and Engineering Directorate, working with our Access
is to provide guidance to project teams based on their and Inclusion Manager will assure the quality of
extensive knowledge and expertise and supplemented our DIAs. For complicated projects or where conflicts
by professional advice from within Network Rail as well arise, a project may be referred to the BEAP and
as from specialist external organisations. ultimately to the Diversity and Inclusion Programme
Board for a decision. The Buildings and Architecture
The team will promote and share good practice across
Team can help to review Inclusive Design on stations
routes and functions, monitoring performance against
and ensure these meet any technical requirements.
local plans and challenging the business to go further.
Our Station Capacity Manager can also assist in
The team will also coordinate our efforts to influence
reviewing designs that help manage pedestrian flow
our rail stakeholders, partners and policy-making
in a way that is safe and inclusive.
forums, as we strive to be industry leaders in this field.
Additionally this team is accountable for regularly
reporting on progress against agreed Key Performance
5.4 Diversity and Inclusion
Indicators (KPIs) as well as celebrating success and Programme Board
highlighting gaps in performance. The team will hold
The Diversity and Inclusion Programme Board is
Network Rail to account for delivering this strategy
part of our wider diversity and inclusion governance
as part of the business-wide diversity and
structure and is responsible for driving the Everyone
inclusion programme.
programme forward. Members of the Programme
Board are individually accountable for their areas
5.2 Access and Inclusion Manager of responsibility and delivery within the programme.
The Access and Inclusion Manager will champion the
Inclusive Design philosophy and principles, chair the
BEAP, produce design guidance and develop procedures
for its implementation. They will also provide support,
advice and expert guidance to staff and stakeholders
to ensure the adoption of this approach.
Accessible kitchen Rugby Regional Operating Centre’s accessible kitchen and the ROC design team26 Spaces and Places for Everyone Glossary 27
Glossary
Access Statement The Department for Transport (DFT) The Office of Rail and Road (ORR)
The ‘formalisation’ of the access strategy developed The DFT works to deliver a transport system that The independent safety and economic regulator for
within the project briefing process. Design and Access balances the needs of the economy, the environment Britain’s railway and roads. It safeguards the public
Statements may consist of two parts a statement and society. and the workforce by regulating the rail industry’s
on design intent and the Access Statement which health and safety performance and holds Network Rail
is often used by the client to monitor progress on Transport Scotland to account.
Inclusive Design. The national transport agency for Scotland, delivering
the Scottish Government’s vision for transport. Persons of Reduced Mobility (PRM)
Building regulations Anyone who has a permanent or temporary physical,
Building regulations contain the rules for building work Disability mental, intellectual or sensory impairment which, in
in new and altered buildings to make them safe and The Equality Act 2010 defines a disability as ‘a physical interaction with various barriers, may hinder their full,
accessible and limit waste and environmental damage. or mental impairment that has a substantial or long effective use of transport on an equal basis with other
term adverse effect on an individuals’ ability to carry passengers or whose mobility when using transport
Built environment out normal day to day activities.’ is reduced due to age.
Elements of the environment that are created
artificially including buildings, transport, urban Disabled Peoples Protection Policy (DPPP) Rail Delivery Group (RDG)
infrastructure and landscaping. This policy sets out the arrangements and assistance The Rail Delivery Group (RDG) was set up in 2011
that Network Rail or Train Operating Company will to provide leadership to Britain’s rail industry,
Design and Access Statement provide to protect the interests of disabled and older bringing together the owners of Britain’s passenger
A statement that will include detailed advice on people using stations and service; and it explains how train operating companies, freight operators and
context, scale, design, layout, and information about we will facilitate their use. Network Rail.
the inclusive access provision on a project.
Inclusive Design Expert Rail Safety and Standards Board (RSSB)
Design Team An Inclusive Design Expert is an Access Consultant, The RSSB, through research, the understanding of risk,
The team of designers and other construction a member of National Register of Access Consultants, and analysis, helps the rail industry in the areas of
experts who collectively define, design, construct Royal Institute of Chartered Surveyors Inclusive safety, standards, knowledge and innovation.
and deliver a project. Environments or an Accessibility and Inclusion
Manager of a TOC. Train Operating Company (TOC)
A business that manages passenger trains on the
Older people railway system of Great Britain.
People who are aged 55 and over.
Accessible ticket machine28 Spaces and Places for Everyone Appendix 1 29
Appendix 1
Legislation and Standards Underpinning Inclusive Design
The Equality Act 2010 protects people from Importantly for Network Rail the framework states Member States may exclude metros, trams and other Building Act 1984 is the primary legislation under
discrimination in the workplace and in wider society. that although visual appearance and the architecture light rail systems, networks that are functionally which the Building Regulations and other secondary
It replaced previous anti-discrimination laws including of individual buildings are very important factors, separate and intended only for the operation of legislation are made.
the Disability Discrimination Act 1995 (DDA) with securing high quality and Inclusive Design goes beyond local, urban or suburban passenger services and
The many powers of the Building Act 1984 include
a single act, making the law easier to understand and aesthetic considerations. Therefore, planning policies and privately owned railway infrastructure. Under Railways
those for:
strengthening protection in some situations. decisions should address the connections between people Interoperability Regulations 2011, the Department for
and places and the integration of new development into Transport (DfT) has produced an exclusion list that • Setting the status of Approved Documents
The Equality Act protects people from discrimination
the natural, built and historic environment. is published on the DfT web pages (see below)
and harassment based on ‘protected characteristics’.
The ‘protected characteristics’ are: age, disability, The Railways Act 1993 the legislation that created The most recent Commission Regulation (EU) • Enforcement of Building Regulations.
gender, gender reassignment, pregnancy and a regulatory regime for the railways and established No 1300/2014 of 18 November 2014 included
Building Regulations4 The legislative framework
maternity, marriage and civil partnership, race, the Office Rail Regulation (ORR). The operating a requirement that each Member State work towards
of the ‘Building Regulations’ is principally made up
religion or belief, and sexual orientation. The law licence issued to Network Rail by the ORR has establishing an inventory of assets with a view to:
of the Building Regulations 2010 and The Building
gives individuals greater protection from unfair a specific condition, “provision of services for
• Identifying barriers to accessibility (Approved Inspectors etc.) Regulations 2010.
discrimination and makes it easier for employers and disabled passengers”. To satisfy the conditions of the
companies to understand their responsibilities. It also licence, we must establish and comply with a Disabled • Providing information to users Approved Document M (ADM)5 requires that new,
sets a new standard for those who provide public People’s Protection Policy (DPPP), which we are also • Monitoring and evaluating progress on accessibility. existing and temporary buildings, structures and spaces
services to treat everyone, with dignity and respect, required to review on a regularly. Each DPPP is reviewed to provide access for all. ADM is one of a series of
known as the Public Sector Equality Duty (PSED). and approved by the ORR on an annual basis. The UK 2011 Interoperability (Railways) Regulations documents that has been approved and issued by the
require new infrastructure and the renewal and Secretary of State to provide practical guidance to the
There are three main aims of the PSED: Persons of Reduced Mobility Technical Specification for upgrade of existing infrastructure to be authorised requirements of Schedule 1 to and regulation 7 of
Interoperability (PRM TSI). The European accessibility to be placed into service before the subsystem is first
• Eliminate unlawful discrimination, harassment the Building Regulations 2000 for England and Wales.
standards are intended to benefit a wider range of rail used on the rail system. The authorisation is against
and victimisation and other prohibited conduct
passengers than envisaged by some national standards. the applicable TSIs. Under the essential requirements Planning (Listed Building and Conservation Areas)
contrary to the Act
The UK standards have been designed to benefit for interoperability accessibility for persons of reduced Act 1990. A listed building, in the United Kingdom
• Advance equality of opportunity between people “disabled persons”, whereas the European standards mobility has now been added (see EU decision has been placed on the Statutory List of Buildings of
who share a protected characteristic and those are designed for a broader range of people who have 2013/9/EU which amended annex III of the 2008 Special Architectural or Historic Interest. The statutory
who do not difficulty when accessing rail infrastructure. Interoperability Directive). bodies maintaining the list are; Historic England,
• Foster good relations between people who share Cadw, in Wales and Historic Scotland. Guidance on
The PRM TSI applies to: Design Standards for Accessible Railway Stations:
a protected characteristic and those who do not. providing sensitive access in and around listed structure
A Code of Practice (ACoP) Version 4 2015. This code is available from the relevant organisation.
• The trans-European conventional rail
National Planning Policy Framework sets out the fulfils the Secretary of State’s responsibility under
system network
Government’s planning policies for England and how Section 71B of the Railways Act 1993 (as amended). Inclusive Mobility, DfT, 2013.
these are expected to be applied. The framework • The trans-European high-speed rail system network It identifies European and national standards relevant
BS 9999: 2008 – Code of practice for fire safety
explains that it is important to plan positively for the • All other parts of the network. for all passenger train and station operators in Great
in the design, management and use of buildings.
achievement of high quality and Inclusive Design for all Britain. Licensed operators, including Network Rail
development, including individual buildings, public and must follow the Code as a condition of their licence BS 8300:2009 + A1 2010 – The design of buildings and
private spaces and wider area development schemes. under the Railways Act, whenever they install, their approaches to meet the needs of disabled people.
renew or replace infrastructure facilities. This includes
the requirement to establish and comply with
a Disabled People’s Protection Policy (DPPP) paying
4 – In Scotland: The Scottish Building Standards due regard to this Code.
5 – In Scotland: Section 4.2 of the Technical Handbook (Scotland)30 Spaces and Places for Everyone
Appendix 2
Inclusive Design Action Plan Deliverables
Guidance on
using BEAP
Consultation
Guidance on
Local Consultation
Design Guidance
Process Guidance inc
CRDs, RRDs, GRIP
Integration
DIA Guidance
Inclusive Design
Action Plan
DIA FAQs
Inclusive Design
Training
DIA Training
Education
Inclusive Service
Training
Case StudiesFor more information about our Inclusive Design Strategy
or if you require this document in an alternative format
please contact:
networkrail.co.uk Network Rail Limited
diversityandinclusion@networkrail.co.uk 1 Eversholt Street
London
020 7557 8000 NW1 2DNYou can also read
