Southampton to London Pipeline Project - Community Engagement Plan Surrey Heath Borough Council
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Southampton to London Pipeline Project Community Engagement Plan Revision No. 2.0 June 2021 Surrey Heath Borough Council
Southampton to London Pipeline Project
Community Engagement Plan -
Surrey Heath Borough Council
Contents
1 Introduction...................................................................................................................................1
2 Scope .............................................................................................................................................2
3 Overview of the Project ...............................................................................................................3
4 Community Engagement Team...................................................................................................4
5 Community Stakeholders ............................................................................................................5
6 Core Engagement Channels .......................................................................................................6
7 Frequency of engagement ...........................................................................................................8
8 Core Engagement Topics ............................................................................................................9
9 Within Surrey Heath Borough ...................................................................................................10
10 Location-Specific Tactical Communication Plans ..................................................................12
11 Tracking Activities......................................................................................................................13
12 Enquiries and Complaints .........................................................................................................14
Appendix A – Key Stakeholders List ....................................................................................................15
Appendix B – Community Stakeholders List .......................................................................................17
Appendix C – Location-Specific Tactical Engagement Plan ..............................................................20
Appendix D – Location-Specific Tactical Engagement Plan ..............................................................24
Appendix E – Location-Specific Tactical Engagement Plan ..............................................................28
Appendix F – Location-Specific Tactical Engagement Plan ..............................................................32
Appendix G – Community Charter ........................................................................................................36
Page i of the CEP
Southampton to London Pipeline Project
Community Engagement Plan -
Surrey Heath Borough Council
1 Introduction
1.1.1 The project within this local authority area is broken down into 10 stages. These are
based on geographical areas. Surrey Heath Borough Council hosts 16km of the
97km pipeline route. This Community Engagement Plan (CEP) specifically applies
to the section of works between (487 672E, 157 236N) and (498 999E, 164 608N),
in the Borough of Surrey Heath. This is shown on Sheets 9, 10 and 11 in the Stages
of the Authorised Development.
1.1.2 This Community Engagement Plan (CEP) will set out the steps to be undertaken by
the project to make sure that those living in the vicinity of the project are informed of
activities relating to the installation of the replacement pipeline and thereby
discharges Requirement 15 of the SLP Project Development Consent Order (DCO).
Page 1 of the CEP
Southampton to London Pipeline Project
Community Engagement Plan -
Surrey Heath Borough Council
2 Scope
2.1.1 Specifically, the plan will outline:
• the role of the Community Engagement Team;
• project contact details;
• community stakeholders that are covered by this plan;
• core engagement channels;
• how the project will communicate;
• core engagement topics;
• frequency of engagement;
• location-specific tactical engagement plans;
• how progress will be tracked; and
• the process of dealing with enquiries and complaints.
2.1.2 The role of the CEP is to outline planned community engagement activity within
specific areas along the replacement pipeline route.
2.1.3 Additional communications will also take place for the following categories, separate
from what is set out within this CEP:
• landowner engagement;
• road and Public Right of Way permitting scheme communications;
• the Environmental Investment Programme;
• communications for any works taking place before Esso receives development
consent and that are undertaken with agreement of the landowner; and
• any future project Corporate Social Responsibility activities, where applicable.
2.1.4 This plan will be delivered by Esso’s designated Community Engagement Team
within the project team.
Page 2 of the CEP
Southampton to London Pipeline Project
Community Engagement Plan -
Surrey Heath Borough Council
3 Overview of the Project
3.1.1 Esso Petroleum Company, Limited (Esso) has been granted a Development
Consent Order by the Secretary of State to replace 90km (56 miles) of an existing
pipeline to transport aviation fuel between Boorley Green in Hampshire and the
Esso West London Terminal storage facility in Hounslow. The replacement pipeline
is 97km long taking into account that it cannot follow the line of the existing pipeline
along its whole length due to new developments and environmental constraints.
3.1.2 Esso has already replaced 10km of pipeline between Hamble and Boorley Green in
Hampshire. The replacement pipeline starts near Boorley Green at the end point of
the previously replaced pipeline. The route runs generally in a northeast direction
via Esso’s Pumping Station in Alton. It terminates at the Esso West London Terminal
storage facility. The areas of land to be permanently or temporarily used for the
project are known as the Order Limits.
Page 3 of the CEP
Southampton to London Pipeline Project
Community Engagement Plan -
Surrey Heath Borough Council
4 Community Engagement Team
4.1.1 The Community Engagement Team will act as a single point of contact for all
community stakeholders. The team will be made up of engagement and
communications specialists from the project team.
4.1.2 The project will provide a single point of contact to Surrey Heath Borough Council.
4.1.3 Community stakeholders and the public can contact the project via postal address,
email address and by phone. These channels will be managed by the Community
Engagement Team, using the details in Table 4.1.
Table 4.1: Project Contact Details
Form of Contact Project Contact Details
Email address info@slpproject.co.uk
Telephone number 07925 068905
Address SLP Project, Ermyn House, Ermyn Way,
Leatherhead, Surrey, KT22 8UX
Page 4 of the CEP
Southampton to London Pipeline Project
Community Engagement Plan -
Surrey Heath Borough Council
5 Community Stakeholders
5.1.1 The following groups will be used to focus community engagement activities.
Appendices A and B provide contact lists for each group (of known contacts). Before
activity in the area commences, contact lists will be reviewed monthly, or when new
information is shared with, or identified by, the community engagement team.
Key engagement groups
• Political representatives
• Local government, including county councils, borough/district councils and
parish councils
• Community representatives, including residents’ associations
Community engagement groups
• Local interest groups
• Residents in the vicinity of the Order Limits
• Local community and users
• Local businesses and community facilities
• Hard to reach groups
Page 5 of the CEP
Southampton to London Pipeline Project
Community Engagement Plan -
Surrey Heath Borough Council
6 Core Engagement Channels
6.1.1 Table 6.1 sets out the primary channels for informing groups (covered by this plan)
of installation plans, progress or related information.
6.1.2 The frequency of these communications will be proposed by Esso based upon its
experience and best practice and will depend on the location, the construction
programme, audience and type of communication. In some areas, more frequent
communications may be appropriate through location-specific tactical
communications plans as detailed in Appendices C, D, E and F.
Table 6.1: Core Engagement Channels
Channel Description Target Audience
www.slpproject.co.uk This is the primary communications channel. It All
will contain pages and updates on works at an
applicable frequency.
It will contain interactive information and maps
on road and Public Rights of Way diversions,
traffic management or closures.
e-newsletter This is an e-newsletter, preferably with a All
function to select information by local area,
recognizing that residents’ and communities’
travel and activities are not limited to county
boundaries.
This requires residents to sign up, and will
therefore be promoted in all external materials
and letters in the pre-commencement period.
Community briefing notes An emailed briefing note to community Political representatives
representatives. Local government
Residents’ associations
Local government Written or verbal updates provided to local Local government
community meetings government community meetings. This will Residents’ associations
include existing community liaison groups, and Community interest groups
access forums hosted by local authorities.
Local residents/community
Social media Updates will be added to the project’s media Local residents/community
pages with specific emphasis on community
areas the route goes through.
Information boards Where installation is taking place in a publicly Local residents/community
accessible area, a notice will be placed in a
safely accessible location, such as on hoarding
or fencing.
Direct mail Leaflets or letters will be sent 14 days before Properties 50m from the
works start in any local area. These will include works and directly affected
explanation of works, timings and duration as properties
well as contact details.
Page 6 of the CEP
Southampton to London Pipeline Project
Community Engagement Plan -
Surrey Heath Borough Council
6.1.3 The project will use other channels of engagement, as appropriate, shown in
Table 6.2.
Table 6.2: Additional Engagement Channels
Channel Description Target Audience
Advertorials in local Advertisements in local newspapers. General public in the area
newspapers
Drop-in events Drop-in events for people to find more Local residents/community
information and ask questions to the project
team. Typically, these take place at designated
venues.
Pop-up events These take place outside, for example in parks or Users
public spaces, typically where there is no venue
or built hosting area. These aim to engage on-
the-day users.
Community deposit Information areas in community centres or public Local residents/community
points spaces, which could contain information sheets,
maps and tablets for people to find out more
information on works in their area.
Page 7 of the CEP
Southampton to London Pipeline Project
Community Engagement Plan -
Surrey Heath Borough Council
7 Frequency of Engagement
7.1.1 For the purpose of the CEP the works will be separated into the following steps:
• pre-installation: this can include mitigation activity and vegetation clearance;
• installation: this could include trenchless crossings, open cut and valve
installation activities; and
• reinstatement: this can include activities such as reseeding and replanting.
7.1.2 The frequency of community engagement for each steps of the works is outlined in
Table 7.1.
Table 7.1: Frequency of Engagement
Construction Steps Frequency of Engagement
Pre-installation Information will be shared via the website, e-newsletter and community briefing
note a minimum of one month before works commence in any local area.
If this activity takes place directly before main works, communications of
preparation activities will be merged into main works communications.
A community briefing note will be sent one week prior to works starting to the key
and community stakeholders listed in Appendices A and B.
Installation Information on main works will be shared a minimum of two months before works
commence in any local area via the website, e-newsletter, and community briefing
note.
A community briefing note will be sent one month and again one week prior to
works starting to key and community stakeholders listed in Appendices A and B.
A community briefing note will be sent once a month for the duration of main works
in any local area to the key stakeholders listed in Appendix A The project website
will also be updated.
Residential properties in the vicinity of continuous works will receive a notice at
least one week before continuous works begin.
Reinstatement If reinstatement is completed directly after the main works, communication will
merge into the main works activities.
If reinstatement is not undertaken directly after main construction works, information
will be shared via the core engagement channels a minimum of one month before
works commence in any local area.
7.1.3 Communication updates will be provided to local authority project contacts at regular
intervals, reflecting the construction programme during installation activities.
7.1.4 Trenchless crossings requiring continuous works within Surrey Heath:
• TC024/025/026 – Chobham Common
Page 8 of the CEPSouthampton to London Pipeline Project
Community Engagement Plan -
Surrey Heath Borough Council
8 Core Engagement Topics
8.1.1 Engagement and communication will be led by an ‘in your area’ approach. This
recognises that communities wish to understand the totality of what is happening in
their neighbourhood, rather than single topics such as ‘roads’.
8.1.2 This information will be accessible on the project website as well as within the
engagement channels outlined in Chapter 6.
8.1.3 ‘In your area’ information will contain:
• maps and plans for the local area;
• information on planned installation works;
• timing and duration of installation;
• when information will be available in the future;
• how and when the areas will be reinstated;
• road, Public Right of Way and transport information (such as bus stops and
details of diversions); and
• project contact details.
Page 9 of the CEPSouthampton to London Pipeline Project
Community Engagement Plan -
Surrey Heath Borough Council
9 Within Surrey Heath Borough
Figure 1: This image will be replicated from Req 3 and updated when that document is ready
9.1.1 The standard communications described in Chapter 6 Core Channels, Chapter 7
Frequency of Communication and Chapter 8 Core Engagement Topics, create the
framework for timely and informative communications to the majority of the
community that is in the vicinity of the Order Limits. The map above shows the Order
Limits and the boundary of Surrey Heath Borough.
9.1.2 All information and updates relating to all construction works in Surrey Heath
Borough will be available on the project website (www.slpproject.co.uk).
9.1.3 Postcards, posters or leaflets detailing the works will be shared with Surrey Heath
Borough Council and sent to the following community deposit points:
• Frimley Green Library (Beech Road, Frimley Green, Camberley GU16 6LQ)
• Lightwater Library (83A Guildford Road, Lightwater GU18 5SB).
9.1.4 There are two different community characters to the areas of Surrey Heath Borough
that are crossed by the route of the replacement pipeline. These are the
predominantly semi-urban area from the southern boundary to the Lightwater
Page 10 of the CEPSouthampton to London Pipeline Project
Community Engagement Plan -
Surrey Heath Borough Council
Bypass, and the rural area from the Lightwater Bypass to the edge of Chobham
Common.
9.1.5 Street works will take place along Balmoral Drive, St Catherine’s Road, The
Maultway, Red Road and Guildford Road; and across Halebourne Lane. The
specific requirements for works in highways will be in accordance with the Surrey
Highway Authority’s permitting system, which sets out the communication
expectations for all road works. The project will adhere to these principles, the permit
requirements and any resulting traffic diversions will be shown on the county
council’s online traffic map. Communication would include sending letters to
residents, detailing the extent of the works and, for example, any implications on
parking arrangements. Details of where traffic management is in place will also be
available on the SLP project website. 1
9.1.6 Public Rights of Way are also covered by the Surrey Highway Authority’s permitting
system which sets out the communication requirements for all works affecting Public
Rights of Way. The project will adhere to these permit requirements and diversions
will be shown on the county council’s online Public Rights of Way map.
9.1.7 Landowner communications are not covered by the CEP. For example, engagement
and communications with Pine Ridge Golf Course, Frimley Fuel Allotments and
Ministry of Defence will be managed via the Land Agent team.
1
Construction Traffic Management Plan (CTMP) 1.4.5: A permit issued under the Permit Schemes will
specify in detail the activity that is allowed. The types of conditions include: timing and duration; road space;
traffic management provisions; manner in which specified works are to be carried out; consultation and
publicity; environmental conditions; and conditions to progress. The Highway Authority may also require the
promoter to consult with persons likely to have apparatus in the street and comply with any reasonable
requirements asked by the apparatus owner.
Page 11 of the CEPSouthampton to London Pipeline Project
Community Engagement Plan -
Surrey Heath Borough Council
10 Location-Specific Tactical Communication Plans
10.1.1 Location-specific tactical communication plans have been prepared for the following
locations within Surrey Heath Borough as high-use community areas and can be
found in Appendices C, D, E and F:
• St Catherine’s Road Suitable Alternative Natural Greenspace (SANG) & Frith
Hill;
• Turf Hill;
• Windlemere SANG; and
• Chobham Common.
Page 12 of the CEPSouthampton to London Pipeline Project
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Surrey Heath Borough Council
11 Tracking Activities
11.1.1 The project will track progress against the CEP using a regular dashboard report,
which will contain planned and completed activities. This will be shared with Surrey
Heath Borough Council every four weeks during the works within the borough.
Page 13 of the CEPSouthampton to London Pipeline Project
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Surrey Heath Borough Council
12 Enquiries and Complaints
12.1.1 Project enquires and complaints should be sent to the project using the contact
details in Table 12.1.
Table 12.1: Project Contact Details
Form of Contact Project Contact Details
Email address info@slpproject.co.uk
Telephone number 07925 068905 (operating Monday to Friday during normal business hours)
Address SLP Project, Ermyn House, Ermyn Way, Leatherhead, Surrey, KT22 8UX
12.1.2 The name and contact details for the project would be displayed at the entrance to
all compounds. This would include an emergency number.
12.1.3 Contact details will be available on the project website and printed materials, for any
enquiries or complaints.
Complaints
12.1.4 Complaints will be acknowledged within three working days and will include detail
on how the complaint will be handled. All complaints will be responded to in a timely
manner. Emergency or time critical complaints will be prioritised.
12.1.5 If the individual who has submitted the complaint is not happy with the project’s
response, they can request a review. Complaint reviews will be undertaken by a
senior member of the project team. This will be a one stage review.
12.1.6 Complaints will be separated into three tiers
• Standard – examples of complaints in this tier could include access
arrangements, not having appropriate information, and parking suspension;
• Technical – examples of this could include complaints regarding noise, dust
and construction hours; and
• Complex – complaints in this category would require surveys or additional
technical work to inform the response.
Page 14 of the CEPSouthampton to London Pipeline Project
Community Engagement Plan -
Surrey Heath Borough Council
Appendix A – Key Stakeholders List
Councils
County Councils and Regional Bodies
Surrey County Council
Surrey Heath Borough Council
Parish and Town Councils
West End Surrey
Windlesham Surrey
Chobham Surrey
Constituencies and Council Wards
County/District/Borough Ward(s)
Surrey County Council • Camberley West
• Frimley Green & Mytchett
• Lightwater, West End & Bisley
• Bagshot, Windlesham & Chobham
Surrey Heath Borough Council • Frimley Green
• Frimley
• Mytchett & Deepcut
• Heatherside
• Bisley & West End
• Lightwater
• Windlesham & Chobham
Constituency Member of Parliament County
Surrey Heath Rt Hon Michael Gove MP Surrey
Residents Associations
Residents Associations
• Heronscourt and Colville Gardens Residents’ Association
• Curley Hill Residents Association
• Deepcut Village Association
• Deepcut Liaison Group
• East Chobham Residents Association
• Fairfield Lane Residents Association
• Frimley Green Residents Society
• Goldney Road Residents Association
• Golf Drive Residents' Association
• Heatherside Community Association
• Mytchett, Frimley Green and Deepcut Society
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Surrey Heath Borough Council
• The Chobham Society
• West Chobham Residents Association
• West End Village Association
Page 16 of the CEPSouthampton to London Pipeline Project
Community Engagement Plan -
Surrey Heath Borough Council
Appendix B – Community Stakeholders List
Hard to Reach Groups
Age - Older People
Age Action Alliance
Alzheimer’s Society
Arthritis Care
British Red Cross
Carers Together
Dementia Friends Champions
Digital Buddies
Drive into Action
Environment Centre (EC)
Friends of the Elderly befriending scheme
Good Neighbours Support Service
Help the Aged
Leonard Cheshire Disability
Library Direct Home Service volunteers
Neighbourhood Watch
Princess Royal Trust for Carers
Royal Voluntary Service
Samaritans
Sight for Surrey
Surrey Appropriate Adult
Surrey Remap
University of the Third Age
Age - Younger People
Surrey Heath Youth Council
Surrey Youth Cabinet
Surrey Youth Focus
Science And Technology Regional Organisation (SATRO)
Traveller Communities
Property Team (Traveller Sites), Surrey County Council
Advice and Projects, Surrey Community Action
Disability
Mid Surrey Valuing People Group
North Surrey Valuing People Group
South West Surrey Valuing People Group
The Surrey Positive Behaviour Support Network
Mid Surrey Disability Alliance Network
North Surrey Disability Alliance Network
South West Surrey Disability Alliance Network
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Long Term Neurological Conditions Group
Hard of Hearing Forum
Surrey Vision Action Group
Surrey Deaf Forum (run by Surrey Coalition)
Surrey and North East Hampshire Independent Mental Health Network
Service Families
Alexander Barracks
Deepcut Barracks
Elizabeth Barracks
Rural Communities
Surrey Community Action
Local Interest Groups
Economic and Business Groups
Business Network International (Surrey)
Connect Surrey (Farnham and Woking)
Surrey Chambers of Commerce
Environmental Groups
National Trust
Surrey Wildlife Trust
Woodland Trust
Surrey Nature Partnership
Surrey Archaeological Society
National Farmers’ Union
Country Land and Business Association
Campaign to Protect Rural England (CPRE)
Public Rights of Way
The Ramblers
Cycling UK
Auto Cycle Union
British Cycling
British Cycling (South region)
British Horse Society
Living Streets
Sustrans
Society for All British and Irish Road Enthusiasts (SABRE)
Campaign for Better Transport
Schools
Frimley CofE Junior School
Sandringham Infant & Nursery School
Heather Ridge Infant School
Briars Nursery
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Gordon’s School
Tomlinscote School
St Augustines Catholic Primary School
Ravenscote Junior School
Lakeside Primary Academy
The Grove Primary Academy
Carwarden House Community School
Page 19 of the CEPSouthampton to London Pipeline Project
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Appendix C – Location-Specific Tactical Engagement
Plan
St Catherine’s Road Suitable Alternative Natural Greenspace (SANG) &
Frith Hill
The activities set out in this tactical plan are in addition to the community engagement
activities outlined within the Community Engagement Plan (CEP) for Surrey Heath Borough
Council.
This plan is split into three sections:
• description of the area;
• tactics for communicating; and
• mailing area.
Page 20 of the CEPSouthampton to London Pipeline Project
Community Engagement Plan -
Surrey Heath Borough Council
Description of the Area
Figure 1: Map of Order Limits through St Catherine’s Road SANG and Frith Hill
St Catherine’s Road SANG is a 1.62-hectare site in Frimley, Surrey. The SANG borders
Frith Hill, a large wooded area classified as a Site of Nature Conservation Importance. There
are a number of formal and informal footpaths.
Please see the Site-Specific Plan for St Catherine’s Road SANG for details of the installation
works.
Page 21 of the CEPSouthampton to London Pipeline Project
Community Engagement Plan -
Surrey Heath Borough Council
12.2 Tactics for communicating
These activities are in addition to the regular activities as outlined within the CEP.
When What Target audience Description Distribution / Reach
Pre-installation works
All communications activities for the pre-installation works in St Catherine’s Road SANG & Frith Hill are
covered by engagement activities set out in the CEP.
During installation
Two weeks Direct mail Local residents Mailout containing details of See Figure 2 below
prior (postcard or the upcoming works
leaflet)
Two weeks Dedicated SANG users and Dedicated page on the Regular SANG users,
prior web page on affected residents project website to provide local residents and
project specific information about interested members
website works and timings in St of the community
Catherine’s Road SANG &
Frith Hill
Two weeks Notices within SANG users and Temporary notices to be Regular SANG users,
prior the park affected residents installed (with the permission local residents and
of the landowner) at the interested members
following locations: of the community
• St Catherine’s
Road car park
• St Catherine’s
Road access
• Frith Hill access
via St
Catherine’s
Road SANG
Two weeks Project SANG users and Project team presence in the Regular SANG users,
prior presence affected residents SANG with a branded project local residents and
“pop-up in the marquee. interested members
park” (at least Information will be shared on of the community
three expected timings, plans and
separate days reinstatement
– one
Saturday,
Sunday and
weekday)
Minimum Newspaper Local residents Advertisement in Surrey Interested members
two weeks advertisement Advertiser and Surrey and of the community who
prior Hants News containing are not regular users
details of the upcoming works of the SANG and do
and timings in the SANG not live within close
proximity
Day one Site notices SANG users Temporary notices to be Regular SANG users,
installed on hoarding/fencing local residents and
surrounding installation sites interested members
of the community
Reinstatement
All communications activities for the reinstatement works in St Catherine’s Road SANG & Frith Hill are
covered by engagement activities set out in the CEP.
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Community Engagement Plan -
Surrey Heath Borough Council
12.3 Mailing Area
Figure 2: Map of Mailing Area for St Catherine’s Road SANG
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Surrey Heath Borough Council
Appendix D – Location-Specific Tactical Engagement
Plan
Turf Hill
The activities set out in this tactical plan are in addition to the community engagement
activities outlined within the Community Engagement Plan (CEP) for Surrey Heath Borough
Council.
This plan is split into three sections:
• description of the area;
• tactics for communicating; and
• mailing area.
Page 24 of the CEPSouthampton to London Pipeline Project
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Description of the Area
Figure 1: Map of Order Limits through Turf Hill
Turf Hill is a Site of Special Scientific Interest (SSSI) located in Lightwater, Surrey. There
are a number of formal and informal footpaths.
Please see the Site-Specific Plan for Turf Hill for details of the installation works.
Page 25 of the CEPSouthampton to London Pipeline Project
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Surrey Heath Borough Council
12.4 Tactics for communicating
These activities are in addition to the regular activities as outlined within the CEP.
When What Target Audience Description Distribution / Reach
Pre-installation works
All communications activities for the pre-installation works in Turf Hill are covered by engagement
activities set out in the CEP.
During installation
Two weeks Direct mail Local residents Mailout containing details of See Figure 2 below
prior (postcard or the upcoming works
leaflet)
Two weeks Dedicated Park users and Dedicated page on the Regular park users,
prior web page on affected residents project website to provide local residents and
project specific information about interested members
website works and timings in Turf Hill. of the community
Two weeks Notices within Park users and Temporary notices to be Regular park users,
prior the park affected residents installed (with the permission local residents and
of the landowner) at the interested members
following locations: of the community
• Guildford Road car park
Two weeks Project Park users and Project team presence in the Regular park users,
prior presence affected residents park with a branded project local residents and
“pop-up in the marquee. interested members
park” (at least Information will be shared on of the community
three expected timings, plans and
separate days reinstatement
– one
Saturday,
Sunday and
weekday)
Minimum Newspaper Local residents Advertisement in Surrey Interested members
two weeks advertisement Advertiser and Surrey and of the community who
prior Hants News containing are not regular users
details of the upcoming works of the park and do not
and timings in the park live within close
proximity
Day one Site notices Turf Hill users Temporary notices to be Regular park users,
installed on hoarding/fencing local residents and
surrounding installation sites interested members
of the community
Reinstatement
All communications activities for the reinstatement works in Turf Hill are covered by engagement activities
set out in the CEP.
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Mailing Area
Figure 2: Map of Mailing Area for Turf Hill
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Surrey Heath Borough Council
Appendix E – Location-Specific Tactical Engagement
Plan
Windlemere Suitable Alternative Natural Greenspace (SANG)
The activities set out in this tactical plan are in addition to the community engagement
activities outlined within the Community Engagement Plan (CEP) for Surrey Heath Borough
Council.
This plan is split into three sections:
• description of the area;
• tactics for communicating; and
• mailing area.
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Description of the Area
Figure 1: Map of Order Limits through Windlemere SANG
Windlemere SANG is a 15-hectare greenspace located on the former site of Windlemere
Golf Course in Windlesham, Surrey. There are a number of formal and informal footpaths,
including a 2.3-kilometre circular walking route.
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12.5 Tactics for Communicating
These activities are in addition to the regular activities as outlined within the CEP.
When What Target audience Description Distribution / Reach
Pre-installation works
All communications activities for the pre-installation works in Windlemere SANG are covered by
engagement activities set out in the CEP.
During installation
Two weeks Direct mail Local residents Mailout containing details of See Figure 2 below
prior (postcard or the upcoming works
leaflet)
Two weeks Dedicated SANG users and Dedicated page on the Regular SANG users,
prior web page on affected residents project website to provide local residents and
project specific information about interested members
website works and timings in of the community
Windlemere SANG.
Two weeks Notices within SANG users and Temporary notices to be Regular SANG users,
prior the SANG affected residents installed (with the permission local residents and
of the landowner) at the interested members
following locations: of the community
• Windlesham Road car
park
Two weeks Project SANG users and Project team presence in the Regular SANG users,
prior presence affected residents SANG with a branded project local residents and
“pop-up in the marquee. interested members
park” (at least Information will be shared on of the community
three expected timings, plans and
separate days reinstatement
– one
Saturday,
Sunday and
weekday)
Minimum Newspaper Local residents Advertisement in Surrey Interested members
two weeks advertisement Advertiser and Surrey and of the community who
prior Hants News containing are not regular users
details of the upcoming works of the SANG and do
and timings in the SANG not live within close
proximity
Day one Site notices SANG users Temporary notices to be Regular SANG users,
installed on hoarding/fencing local residents and
surrounding installation sites interested members
of the community
Reinstatement
All communications activities for the reinstatement works in Windlemere SANG are covered by
engagement activities set out in the CEP.
Page 30 of the CEPSouthampton to London Pipeline Project
Community Engagement Plan -
Surrey Heath Borough Council
Mailing Area
Figure 2: Map of Mailing Area for Windlemere SANG
Page 31 of the CEPSouthampton to London Pipeline Project
Community Engagement Plan -
Surrey Heath Borough Council
Appendix F – Location-Specific Tactical Engagement
Plan
Chobham Common
The activities set out in this tactical plan are in addition to the community engagement
activities outlined within the Community Engagement Plan (CEP) for Surrey Heath Borough
Council.
This plan is split into three sections:
• description of the area;
• tactics for communicating; and
• mailing area.
Page 32 of the CEPSouthampton to London Pipeline Project
Community Engagement Plan -
Surrey Heath Borough Council
Description of the Area
Figure 1: Map of Order Limits through Chobham Common
Chobham Common is a 574-hectare SSSI located in Chobham, Surrey. There are a number
of formal and informal footpaths.
Page 33 of the CEPSouthampton to London Pipeline Project
Community Engagement Plan -
Surrey Heath Borough Council
Tactics for Communicating
These activities are in addition to the regular activities as outlined within the CEP.
When What Target audience Description Distribution / Reach
Pre-installation works
All communications activities for the pre-installation works in Chobham Common are covered by
engagement activities set out in the CEP.
During installation
Two weeks Direct mail Local residents Mailout containing details of See Figure 2 below
prior (postcard or the upcoming works
leaflet)
Two weeks Dedicated Common users Dedicated page on the Regular common
prior web page on and affected project website to provide users, local residents
project residents specific information about and interested
website works and timings in members of the
Chobham Common community
Two weeks Notices within Common users Temporary notices to be Regular common
prior the Common and affected installed (with the permission users, local residents
residents of the landowner) at the and interested
following locations: members of the
• Staple Hill car park community
• Jubilee Mount car park
• Long Cross car park
• Fishpool car park
• Monument car park
• Roundabout car park
Two weeks Project Common users Project team presence in the Regular common
prior presence and affected common with a branded users, local residents
“pop-up in the residents project marquee. and interested
park” (at least Information will be shared on members of the
three expected timings, plans and community
separate days reinstatement.
– one
Saturday,
Sunday and
weekday)
Minimum Newspaper Local residents Advertisement in Surrey Interested members
two weeks advertisement Advertiser and Surrey and of the community who
prior Hants News containing are not regular users
details of the upcoming works of the common and
and timings in the common do not live within
close proximity
Day one Site notices Common users Temporary notices to be Regular common
installed on hoarding/fencing users, local residents
surrounding installation sites and interested
members of the
community
Reinstatement
All communications activities for the reinstatement works in Chobham Common are covered by
engagement activities set out in the CEP.
Page 34 of the CEPSouthampton to London Pipeline Project
Community Engagement Plan -
Surrey Heath Borough Council
Mailing Area
Figure 2: Map of Mailing Area for Chobham Common
Page 35 of the CEPSouthampton to London Pipeline Project
Community Engagement Plan -
Surrey Heath Borough Council
Appendix G – Community Charter
Page 36 of the CEPYou can also read
