SLRF Emergency Response Plan - Surrey County Council
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SLRF Emergency Response Plan Version 13.6
SLRF Emergency
Response Plan
FOR IMMEDIATE USE DURING STRATEGIC CO-ORDINATING GROUPS, TACTICAL
CO-ORDINATING GROUPS AND RECOVERY CO-ORDINATING GROUPS, PLEASE
REFER TO APPENDIX 6 – AGENDAS AND TERMS OF REFERENCE
REFER TO SLRF EMERGENCY RECOVERY PROTOCOL FOR FURTHER
INFORMATION ON RECOVERY PROCESSES FOR SURREY
Document Control
Name of document SLRF Emergency Response Plan
Version and date 13.6 Q3 2019/2020
Owner Surrey Local Resilience Forum
Approver SLRF
Author Surrey County Council Emergency
Management Team
Next review due Q3 2020/2021
This document is stored in the following file ResilienceDirect
location
SLRF Emergency Response Plan Version 13.6
Change Control
Version Change recorded Author
For all other change records, please refer to SMIP version 13.3
Version 13.4 Name of Plan changed from Surrey Major Incident Protocol (SMIP) to SLRF Edit
Q4 2018/2019 Emergency Response Plan Nagy
Admin amendments including grammar and wording
Gold / Silver have been replaced by Strategic / Tactical throughout the
document
Update on wording for Local Authority responsibilities
Reference for Diocese of Guilford has been added to Faith Community section
Role of SCG Staff Officer added to roles and responsibilities
Reformatting
DCLG changed to MHCLG within notification cascade
SurSar capabilities have been updated with triage / medical support
Surrey 4x4 Vehicle Protocol is now listed in Section 13
Reference added on Handover Certificate into text and added Certificate to
Appendices
Role of SCG staff officer added to SCG roles and responsibilities section
Summary SLRF Plan table has been updated
JDM considerations for SGC added into Appendix 1.
Version 13.5 Additional wording added about Trauma Networks to “Receiving Hospitals” Edit
Q4 2018/2019 section Nagy
Definition of Spontaneous Incident added to Section 3.
Glossary updated with new Casualty and MIG definition
Change to MHCLG is now updated in flow charts
Link to EPRR Framework is added on page 23. for reference
SCG & TCG Agenda have been updated with additional considerations
SCG Agenda formatted to replicate TCG Agenda
Local Authority also added as Rest Centre Activation Lead Agency
Hyperlinks updated throughout the document
Amalgamation of SCG initial and generic agenda to a single agenda template
Version 13.6 References to partners, resources and infrastructures updated throughout the Zoltan
Q3 2019/2020 document Maczik
Appendix 2 – Capabilities leads removed
TCG & SCG Agenda have been updated with additional consideration
SLRF Emergency Response Plan Version 13.6
Distribution and accessibility
This document will be made available to all staff via ResilienceDirect
Once updated, it will be emailed to all agencies and LRF representatives.
On-call staff and those with responsibilities contained within this document should ensure
they have readable access to this plan should it be invoked. It is advised that this is available
to those who need this information to have it available independent on the network and
possibly in a printable format.
INVOCATION
A Major Incident can be declared by an Officer of any rank from one of
the Category 1 responding agencies/organisation.
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SLRF Emergency Response Plan Version 13.5
CONTENTS
1. Introduction ..................................................................................................................... 8
1.1. Aim ............................................................................................................................. 8
1.2. Objectives................................................................................................................... 8
1.3. Background and Scope .............................................................................................. 8
2. Surrey LRF Move to Critical Arrangements .................................................................. 9
2.1. Surrey LRF Response for Move to Critical .................................................................. 9
3. Major Incident................................................................................................................ 10
3.1. Definitions................................................................................................................. 10
3.2. Alert Level Systems .................................................................................................. 11
3.2.1. Rising Tide Incident ............................................................................................ 12
3.2.2. Spontaneous Incident ........................................................................................ 12
3.2.3. Declaring a Major Incident.................................................................................. 12
3.2.4. Notification and Alert Cascade ........................................................................... 14
3.3. Roles and Responsibilities ........................................................................................ 15
3.4. Category 1’s, as defined in the Civil Contingencies Act 2004.................................... 15
3.4.1. Police ................................................................................................................. 15
3.4.2. Fire and Rescue Service .................................................................................... 15
3.4.3. Ambulance Service ............................................................................................ 15
3.4.4. The Coroner ....................................................................................................... 16
3.4.5. Local authorities ................................................................................................. 16
3.4.6. Co-ordinating Local Authority ............................................................................. 17
3.4.7. Environment Agency (EA) .................................................................................. 18
3.4.8. Nominated Receiving Hospitals.......................................................................... 18
3.4.9. Other Health Care Providers (Community, Mental Health Providers, other Acute
Hospitals who have not been nominated as a Receiving Hospital) ............................... 18
3.4.10. Clinical Commissioning Groups (CCG’s) .......................................................... 19
3.4.11. NHS England and Improvement – South East .................................................. 19
3.4.12. Public Health England (Public Health England South East) .............................. 19
3.4.13. Category 2’s, as defined in the Civil Contingencies Act 2004 ........................... 20
3.4.14. Highways England ........................................................................................... 20
3.4.15. Railway Organisations...................................................................................... 20
3.4.16. Armed forces.................................................................................................... 21
3.4.17. Voluntary and Faith Sector ............................................................................... 21
3.4.18. Ministry of Housing, Communities and Local Government Resilience and
Emergencies Division (MHCLG RED) in an Emergency............................................... 23
4. Scene Management....................................................................................................... 25
4.1. At the scene ............................................................................................................. 26
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SLRF Emergency Response Plan Version 13.5
4.1.1. Forward Command Post (FCP) .......................................................................... 26
4.1.2. Tactical Co-ordinating Centre (TCC) .................................................................. 26
4.1.3. Transferring command ....................................................................................... 27
4.1.4. Cordons ............................................................................................................. 27
4.1.5. Access Control Point (ACP) ............................................................................... 27
4.1.6. Rendezvous point (RVP) .................................................................................... 27
4.1.7. Marshalling area ................................................................................................ 27
4.1.8. Strategic Holding Area ....................................................................................... 28
4.1.9. Equipment points ............................................................................................... 28
4.1.10. Ambulance points............................................................................................. 28
4.2. Terrorist Incident....................................................................................................... 28
5. Command, Control and Co-ordination ........................................................................ 29
5.1. Initial control ............................................................................................................. 29
5.2. Structures ................................................................................................................. 29
5.2.1. Strategic Commanders....................................................................................... 29
5.2.2. Tactical Commanders ........................................................................................ 29
5.2.3. Operational Commanders .................................................................................. 29
5.3. Joint Decision Making Model (JDM) .......................................................................... 31
5.3.1. Stages of JDM Explained ................................................................................... 31
6. Co-ordinating Groups ................................................................................................... 32
6.1. Strategic Co-ordinating Group .................................................................................. 32
6.1.1. Standing members: ............................................................................................ 32
6.1.2. Non-Standing Members: .................................................................................... 32
6.1.3. Others: ............................................................................................................... 32
6.1.4. Cross Border SCGs ........................................................................................... 33
6.2. Strategic Co-ordinating Centre (SCC) ....................................................................... 33
6.2.1. Tasks ................................................................................................................. 33
6.3. Tactical Co-ordinating Groups .................................................................................. 33
6.3.1. Tactical Co-ordinating Centre ............................................................................. 34
6.4. Multi-SCG Response Co-ordinating Groups (ResCG) .............................................. 34
6.5. Scientific and Technical Advice Cell (STAC) ............................................................. 34
6.6. Scientific Advisory Group for Emergencies (SAGE) .................................................. 35
6.7. SAGE and STAC interactions ................................................................................... 35
6.7.1. Cabinet Office Default Interaction Model ............................................................ 36
7. Casualties & Affected Persons .................................................................................... 37
7.1. Injured ...................................................................................................................... 37
7.1.1. Refer to Surrey LRF Mass Casualty Plan ........................................................... 37
7.2. Evacuees & Affected Persons .................................................................................. 37
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7.2.1. Refer to SLRF Mass Evacuation Plan & SLRF Emergency Assistance Centre
Plan ............................................................................................................................. 37
7.2.1.1. Evacuation Assembly Point ......................................................................... 37
7.2.1.2. Survivor Reception Centre ........................................................................... 37
7.2.1.3. Rest Centre ................................................................................................. 38
7.2.1.4. Family and Friends Reception Centre .......................................................... 38
7.2.1.5. Community Assistance Centre ..................................................................... 38
7.2.1.6. Humanitarian Assistance Centre.................................................................. 38
7.3. Vulnerable People .................................................................................................... 38
7.4. Casualty Bureau ....................................................................................................... 38
7.5. Temporary Mortuary ................................................................................................. 38
8. Media and Communications......................................................................................... 39
8.1. Media ....................................................................................................................... 39
8.2. Communications ....................................................................................................... 39
8.3. ResilienceDirect........................................................................................................ 39
9. Investigation .................................................................................................................. 40
9.1. Recording/Logging ................................................................................................... 40
10. De-briefs ...................................................................................................................... 41
11. Recovery...................................................................................................................... 43
12. Glossary ...................................................................................................................... 44
13. Appendices ................................................................................................................. 49
13.1. Appendix 1: JDM Considerations for SCG .............................................................. 49
13.1.1. Risks and Hazards for consideration ................................................................ 49
13.1.2. Standard list of Powers, Policies and Plans...................................................... 49
13.1.3. Plan specific list of Powers, Policies and Plans ................................................ 50
13.1.4. Strategic advice for consideration .................................................................... 50
13.2. Appendix 2: Military Aid .......................................................................................... 51
13.3. Appendix 3: First Response Acronyms ................................................................... 53
13.3.1. METHANE ....................................................................................................... 53
13.3.2. Step 123 Plus ................................................................................................... 53
13.4. Appendix 4: Roles and Responsibilities .................................................................. 54
13.4.1. Strategic Commander Roles and Responsibilities ............................................ 54
13.4.1.1. Chief of Staff .............................................................................................. 54
13.4.2. Tactical Commander Roles and Responsibilities .............................................. 55
13.4.3. Operational Commander Roles and Responsibilities ........................................ 56
13.5. Appendix 5: Agendas, Strategies and Terms of Reference ..................................... 58
13.5.1. Move to Critical Agenda ................................................................................... 58
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13.5.2. South East Region Move to Critical SCG Strategy ........................................... 59
13.5.3. SCG Agenda .................................................................................................... 61
13.5.4. SCG Strategy ................................................................................................... 63
13.5.5. Strategic Co-ordinating Group Roles and Responsibilities ............................... 64
13.5.6. TCG Agenda .................................................................................................... 66
13.5.7. Tactical Co-ordinating Group Roles and Responsibilities ................................. 68
13.5.8. Tactical Co-ordinating Group Guidance Notes ................................................. 69
13.5.9. RCG Agenda and Strategy ............................................................................... 70
13.5.10. RCG Strategy ................................................................................................. 71
13.5.11. Recovery Co-ordinating Group – Terms of Reference .................................... 72
13.6. Appendix 6: Strategic Co-ordinating Group (SCG) Situation Report ....................... 74
13.7. Appendix 8: Principles for SAGE / STAC Interaction............................................... 81
13.8. Appendix 9: Multi-Agency De-brief Template .......................................................... 82
13.9. Appendix 10: Handover Certificate (SCG – RCG) ................................................... 88
13.10. Appendix 11: SLRF Plan Overview Table ............................................................. 89
TABLE OF FIGURES
Figure 1: Local Level Alert System ...................................................................................... 11
Figure 2: National Alert Level System ................................................................................. 12
Figure 3: Notification and Alert Cascade ............................................................................. 14
Figure 4: County/District Table ............................................................................................ 17
Figure 5: Surrey Voluntary Sector Capabilities Overview. Please refer to SLRF Surrey
Voluntary Capabilities Document for more detailed information. ......................................... 22
Figure 6: MHCLG RED Incident Information Flows ............................................................. 24
Figure 7: Incident Scene ..................................................................................................... 25
Figure 8: METHANE ........................................................................................................... 26
Figure 9: Command Structure ............................................................................................. 29
Figure 10: Joint Decision Making Model (JDM) ................................................................... 31
Figure 11: Stages of Joint Decision Making Model (JDM) ................................................... 31
Figure 12: Cabinet Office SAGE and STAC Default Interaction Model ................................ 36
Figure 13: Alert Level Debriefs ............................................................................................ 41
7SLRF Emergency Response Plan Version 13.5
1. Introduction
This document sets out the command and control structure and arrangements during a Major
Incident in Surrey. Additionally, this plan outlines the Surrey arrangements if the UK Threat
Level reaches Critical (see Move to Critical Section).
1.1. Aim
This Plan outlines the arrangements for a response to a Major Incident in Surrey with reference
to the Strategic Co-ordinating Group formation (previously Gold Protocol) and Move to Critical
Arrangements to ensure that a co-ordinated response is provided by all agencies involved.
1.2. Objectives
The Objectives of the Plan are to:
Act as a document for all agencies and organisations involved in response and to a Major
Incident
Define Alert levels
Define the main functions, roles and responsibilities of the agencies involved
Establish Command and Control arrangements at the scene around the principles of
JESIP
Actions of SCG Command and Control Protocol
To act as a formal agreement between Category 1 and 2 responders detailing initial
response, establishment of Response, TCG and SCG Command
To detail arrangements if UK Threat Level reaches Critical
Establish a firm understanding of the voluntary sector capabilities within Surrey
1.3. Background and Scope
This plan demonstrates and describes the agreed procedures and arrangements for effective
coordination during a Major Incident including the response, alert and notification of all
agencies, the formation of the SCG and the recovery plan. This is based on the Civil
Contingencies Act 2004 and the associated regulations and guidance. The purpose of this
document is to describe the agreed procedures and arrangements for the effective co-
ordination of agencies and organisations joint efforts. The plan links the alert levels with
associated incident type, roles and responsibilities of the responders, support agencies at the
scene of an incident and how the scene is managed. Strategic level command, the formation
of the SCG and the group’s roles throughout the incident are explained, as is their role in
recovery.
The plan itself will ensure processes during a Major Incident are in line with current
arrangements and aligned to the Joint Emergency Services Interoperability Principles (JESIP).
For example, ensuring that there is clear understanding around:
Strategic – Sets strategic direction, coordinates responding agencies and prioritises
scarce resource.
Tactical – Interprets strategic direction whilst co-ordinating activities and assets in areas
of operations.
Operational – Execution of tactical plan, commanding single service response and co-
ordinating actions at the scene.
8SLRF Emergency Response Plan Version 13.5
2. Surrey LRF Move to Critical Arrangements
The threat level for the UK from international terrorism is set by the Joint Terrorism Analysis
Centre (JTAC). MI5 is responsible for setting the threat levels from Irish and other domestic
terrorism both in Northern Ireland and in Great Britain.
What the threat levels mean:
LOW – Means an attack is unlikely
MODERATE – Means an attack is possible, but not likely
SUBSTANTIAL – means an attack is a strong possibility
SEVERE – means an attack is highly likely
CRITICAL – means an attack is expected imminently
2.1. Surrey LRF Response for Move to Critical
Within Surrey, it is important that partners convene as soon as reasonably possible to discuss
the change in UK threat level if increased to CRITICAL. Please see below the Surrey Local
Resilience Forum (SLRF) process if JTAC or MI5 decide to move the UK’s threat level to
CRITICAL:
Decision by COBR to
increase the UK threat
Level to CRITICAL
Surrey LRF Cat 1 responders to convene for
a TCG* – led by Police
Decision to be made at TCG whether an
SCG should be convened in light of current
intelligence, security threat or strategic
decision required. It should be discussed
NO what partner representation should be at first YES
SCG.
Continue to monitor situation and any
developments regarding intelligence
and national guidance. Police may Convene SCG as per Emergency
decide that partner agency briefing Response Plan’s Notification Cascade
meetings are more appropriate going
forward. This will be lead by Police. Partner representation to have been
decided at previous TCG
Ensure that the need for an SCG is
kept under review
DECISION TO CONVENE SCG
For detailed information on the current UK Threat Level, please visit
https://www.mi5.gov.uk/threat-levels.
Members of the public should always remain alert to the danger of terrorism and report any
suspicious activity to the police on 999 or the anti-terrorist hotline: 0800 789 321. If your
information does not relate to an imminent threat, you can also contact MI5.
Please see Appendix 6, 13.6.1 for Move to Critical Agenda and Strategy.
*Depending on incident, an SCG may be convened prior to a TCG
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3. Major Incident
3.1. Definitions
The Civil Contingencies Act 2004 gives the definition of the term Major Incident as the
following:
‘An event or situation with a range of serious consequences which requires special
arrangements to be implemented by one or more emergency responder agency’.
The JESIP Doctrine: The Interoperability Framework – Edition 2 2016 provides the
following information in relation to a Major Incident:
“Emergency responder agency” describes all category 1 and 2 responders as defined in the
Civil Contingencies Act (2004) and associated guidance.
A Major Incident is beyond the scope of business-as-usual operations, and is likely to involve
serious harm, damage, disruption or risk to human life or welfare, essential services, the
environment or national security.
A Major Incident may involve a single-agency response, although it is more likely to require a
multi-agency response, which may be in the form of multi-agency support to a lead responder.
The severity of the consequences associated with a Major Incident are likely to constrain or
complicate the ability of responders to resource and manage the incident, although a Major
Incident is unlikely to affect all responders equally.
The decision to declare a Major Incident will always be a judgement made in a specific local
and operational context, and there are no precise and universal thresholds or triggers. Where
Local Resilience Forums (LRFs) and responders have explored these criteria in the local
context and ahead of time, decision makers will be better informed and more confident in
making that judgement.
In Surrey, the definition above has historically been referred to as a Major Incident.
A Minister of the Crown may order that a specified event or situation is to be treated as an
Emergency as per part 2 of the Civil Contingencies Act which allows for exceptional measures
to be implemented by the Government. A situation of this type is outside the scope of this plan
but is depicted in the Alert Level system (see 3.2 below) to align with National Alert Levels.
10SLRF Emergency Response Plan Version 13.5
3.2. Alert Level Systems
The Local Alert Level System below (Figure 1) shows the stages in which an event may reach
certain incident triggers. These are for guidance in relation to the National Alert Level System
seen in Figure 2: National Alert Level System. Each stage shows how an incident and/or event
that may reach a certain trigger phase based on the amount of support and resource an
organisation(s) may need to respond, before reaching the national levels where coordination
may be organised by central government.
Figure 1: Local Level Alert System
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Below shows the National Alert Levels from UK central government that are used during
incidents and have been used as a base for the local trigger levels on Figure 1: Local Level
Alert System.
Figure 2: National Alert Level
System
There are specific types of incidents that can become Major Incidents. An example has been
given below:
3.2.1. Rising Tide Incident
A ‘rising tide’ incident develops from a ‘steady state’ or ‘business as usual’, to become an
Emergency or Major Incident over a more prolonged period. Examples of this type of incident
include severe weather events or disease epidemics. The point at which a rising tide event
becomes a Major Incident cannot be specifically defined and will depend on the circumstances
of each case.
3.2.2. Spontaneous Incident
A spontaneous incident does not have any prior warning to develop strategies, tactics and
contingency plans. An initial response is required, even though the information about the
incident may be incomplete. As a result the initial response to a spontaneous incident may be
directed towards increasing the level of intelligence. Commanders should, therefore, ensure
that robust information and intelligence management processes are in place to provide as
clear a picture as possible of the spontaneous incident as it develops.
3.2.3. Declaring a Major Incident
An officer of any rank from one of the Category 1 responders can declare a Major Incident if
they consider the criteria in paragraph 3.1 has been met. It may be that what is considered a
Major Incident by one of the category 1 responders may not be so to another. Despite this,
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each of the Category 1 responders will attend with an appropriate response, as outlined in
their own organisation’s Major Incident procedure manuals. This will apply even if they are
likely to be employed in a standby capacity and will not be directly involved in the incident.
Additionally, a Category 2 responder can declare a Major Incident but this is only if the incident
is within the scope of their role and responsibilities / remit. An SCG will be required for any
Major Incident declared unless decided otherwise by appropriate partners. This applies only
to Trigger Medium – Major Incident - Single organisation and above levels; Figure 1: Local
Level Alert System.
13SLRF Emergency Response Plan Version 13.6
3.2.4. Notification and Alert Cascade
The diagram below shows the notification between agencies and organisations when a Major Incident is declared. When a Major Incident is declared, the
declaring agency will immediately let all its professional partners know so they can begin their own emergency response procedures. This is particularly important
to enable non-blue light agencies to initiate call-out procedures and place their own staff, voluntary organisations and utilities on standby to provide support to
the emergency services when necessary.
Major Incident Declared
Lead Agency Gold decision to activate Strategic Coordinating Centre
Surrey County Council Emergency
Lead Agency Initiate cascade call – out to partners
Management Team
Highways England
Surrey Police
Rail Network
Surrey Fire and Rescue
Environment Agency
Districts and Boroughs SECAmb (NHS Ambulance Service Provider)
MHCLG RED (& GOLD)
Public Health
Nominated Receiving Hospitals (NHS
England (PHE) (if
Acute Service Providers) (those that NHS England South (South East)
Others there is a
will be receiving casualties only)
requirement)
Voluntary Sector
Activation of STAC
Clinical Commissioning Groups
(PHE)
Utilities
Local Health Care Providers
Military
Figure 3: Notification and Alert Cascade Strategic Coordinating Group
Voluntary agencies will officially be notified via Surrey County Council. Separately any agency or organisation that has a Memorandum of Understanding (MoU) or contract with a voluntary
organisation, specifically for Major Incident response, will then notify that specific voluntary agency and put them on standby if required.
Liaison will also occur with surrounding organisations and SCGs (to be decided by SCG if necessary).
The Multi-Agency Information Group (MIG) is instigated by the first operational meeting or teleconference. At the first SCG/TCG, it will be decided which agency will have the communications
lead. The representative at the meeting for that organisation will liaise with their communications team to instigate the Major Incident Communications Plan and MIG. Therefore, the agreed
process is that each organisation will be expected to alert their communications team via their own emergency planners or on call arrangements.
14SLRF Emergency Response Plan Version 13.6
3.3. Roles and Responsibilities
Rescue will most frequently be the prime function required of all the emergency services.
Prime responsibility for the rescue of survivors lies with Surrey Fire and Rescue Service. The
care and transportation of casualties to hospital is the responsibility of the South East Coast
Ambulance NHS Foundation Trust. Police will ease these operations by co-ordinating the
emergency services, local authorities and other agencies.
3.4. Category 1’s, as defined in the Civil Contingencies Act 2004
Category 1 responders are those organisations at the core of emergency response. They
are subject to the full set of civil protection duties.
3.4.1. Police
The primary areas of Police Service responsibility are:
The saving of life together with the other emergency services
The co-ordination of the emergency services, local authorities and other organisations
acting in support at the scene of the incident
To secure, protect and preserve the scene and to control sightseers and traffic through the
use of cordons
Investigation of the incident and obtaining and securing evidence in conjunction with other
investigative bodies as applicable
The collection and distribution of casualty information
Identification of the dead on behalf of Her Majesty’s (HM) Coroner
The prevention and detection of crime
Family liaison
Short-term measures to restore normality after all necessary actions have been taken.
3.4.2. Fire and Rescue Service
The primary areas of Fire and Rescue Service responsibility are:
Life-saving through search and rescue
Fire-fighting and fire prevention
Rendering humanitarian services
Detection, identification, monitoring and management of hazardous materials and
protecting the environment
Provision of qualified scientific advice in relation to HazMat incidents via their scientific
advisors
Salvage and damage control
Safety management within the inner cordon.
3.4.3. Ambulance Service
The primary areas of Ambulance Service responsibility are:
Save lives by working alongside other emergency services
Provide a focal point for all NHS and medical resources at scene
Decontamination of casualties
Identify and alert the appropriate receiving hospitals and NHS England
Set up a casualty clearing station
Prioritise casualties so their injuries can be treated
Prioritise which casualties must be evacuated using appropriate transport.
*Ambulance service should be the only agency who can officially report casualty numbers. All
information in regards to casualties should be reported to the Ambulance Service
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3.4.4. The Coroner
HM Senior Coroner for Surrey has overall responsibility for the processes involved in
identifying the deceased or remains until they are released.
HM Senior Coroner for Surrey will visit the scene of the incident. If unavailable, the Area
Coroner for Surrey will attend on his behalf. HM Senior Coroner for Surrey has autonomy
over deciding which specialists will attend the incident scene to assist with the identification
process
In liaison with Surrey Police and the Senior Supervising Pathologist, HM Senior Coroner
for Surrey will decide if it is necessary to open a temporary mortuary. However, the final
decision to open a temporary mortuary lies with the HM Senior Coroner for Surrey
HM Senior Coroner for Surrey will liaise with the receiving hospitals and, if necessary, the
coroners of these areas in which the receiving hospitals are located, to ensure that any
casualties from the incident who die, either in hospital or in transit, are moved to the
temporary mortuary
Throughout the operation of the temporary mortuary, HM Senior Coroner for Surrey will
liaise with the Senior Identification Manager (SIM) Senior Supervising Pathologist and the
Temporary Mortuary Management Team to ensure the efficient operation of the temporary
mortuary
HM Senior Coroner for Surrey will Chair the Identification Commission
HM Senior Coroner for Surrey will open inquests into the deaths, after the identity of each
of the victims has been established and, thereafter, authorise the release of the body
Before the start of post mortems, HM Senior Coroner for Surrey will endeavour to meet
with religious representatives of the various faiths to discuss the mortuary process, in order
to minimise conflict with any religious beliefs or practices.
3.4.5. Local authorities
The primary responsibilities of local authorities are:
Support the emergency services
Provision of welfare to those in distress
Co-ordinate the activities of the various departments and other agencies
Release information that has been agreed by the Multi-agency Information Group (MIG)
to the media and give advice to the public
Keep local authority services going in as normal way as possible
Lead on recovery.
District and Boroughs have different Roles and Responsibilities and will be represented
separately. Figure 4. below shows the difference in duties.
Depending on the capacities and number of District and Boroughs affected, one of the
authorities in Surrey will take the co-ordinating role in Recovery. This reflects the move from
the consolidation phase to the recovery phase. The Strategic Co-ordinating Group will decide
when this will happen.
Some (not all) Boroughs and Districts have community transport (primarily 12-15 seater
minibuses) that can be used to transport evacuees to/from Assistance Centres. In addition,
Surrey County Council contracts vehicles to provide the school transport service that can also
be utilised. There is likely to be a time delay (especially out of hours) in activating these
vehicles which are either out on the road or kept in locked compounds if not in use. If feasible
it is preferable for evacuees to use their own vehicles.
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3.4.6. Co-ordinating Local Authority
The response to a Major Incident may involve more than one local authority. The chief
executives from the affected authorities will need to agree on which one will become the Co-
ordinating Local Authority – this is only applicable for Recovery. If a Major Incident is confined
to just one Borough or District, that Borough or District will take on the role of Co-ordinating
Local Authority, with support from surrounding Boroughs or Districts and the County Council.
In incidents where two or more Boroughs or Districts are affected, or for cross-border incidents
with the response largely within Surrey, the County Council will take the lead supported by
Borough or Districts. The County/District table (Figure 4: County/District Table) shows the
responsibility differentiation for Borough/District Councils and the County Council, and which
lead may take precedence for certain types of incidents.
Surrey County Council District/Borough Council
Advice on storing fuel Environmental health
Closing footpaths and open spaces Assisting with management of parks and
open spaces
Liaison with the emergency services Liaison with the emergency services
Repairs, demolition, clearance Repairs, demolition, clearance
Equipment, for example, heavy lifting (via Support with provision of emergency
contractors) equipment
Setting up an Emergency Control Centre Setting up an Emergency Control Centre
Setting up a temporary mortuary Media management (along with the
emergency services)
Media management (along with the Homelessness
emergency services)
May take action to protect property from Public information
flooding by water from the highway where
there is a failure of the highway drainage
system
Public information Structural advice on buildings and
associated structures
Communications equipment Transport
Transport Waste collection
Waste disposal Rest centres
Welfare and trauma support (via voluntary Support other Emergency Assistance
organisations) Centres
Liaison with government departments, other May provide sandbags (in line with their
local authorities, voluntary groups, utilities sandbag policy)
and other organisations
May provide sandbags for road flooding CCTV Support (where available)
Managing traffic (road closures and Recovery
diversions)
Recovery
Animal Health
Forestry
Figure 4: County/District Table
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3.4.7. Environment Agency (EA)
Main priorities at incidents are to:
• Prevent or minimise the impact of the incident
• Investigate the cause of the incident and consider enforcement action
• Seek remediation, clean-up or restoration of the environment.
Role at an incident depends on the nature of the event:
• In a flood event, the EA will focus on forecasting, warning and informing of flood risk as
well as operating their flood defence assets to protect communities at risk. They will also
endeavour to clear blockages on main rivers at key locations to reduce flood risk
• In a pollution incident, the EA will seek to prevent, control and monitor the input of
pollutants to the environment
• In other emergencies (such as animal disease outbreaks), the principal role is to provide
advice and support on waste management issues, and regulate disposal facilities that we
permit.
During wide area events, such as the fuel crisis, Foot and Mouth outbreaks and Fire Service
strike, the Environment Agency's responsibilities are to:
• Support the lead government department in England and Wales and contribute to the
multi-agency command and control posts invoked to manage the event
• Undertake their general duty to protect the environment, and in particular develop a
strategy to manage the crisis within the EA
• Provide resources wherever possible that do not compromise their own regulatory
responsibilities
• Provide advice and guidance on waste management issues
• Provide advice and guidance on protection of controlled waters.
3.4.8. Nominated Receiving Hospitals
The primary responsibilities of nominated receiving hospitals during a Major Incident are:
• Provide an appropriate clinical response for managing casualties transported to them from
the scene via the ambulance service
• Provide an appropriate clinical response for managing casualties which self-present to
them from the scene. This includes decontamination when needed/appropriate
• Maintain hospital services so far as practicable and make risk based decisions to maintain
safety for all patients
• Manage communications, the media, relatives, friends, general enquiries and VIP visits
• Liaise with the emergency services, local authorities, other nominated receiving hospitals,
supporting hospitals and health care providers, Clinical Commissioning Groups, NHS
England and Improvement – South East, Public Health England South East and any other
relevant agencies
• Keep records of casualties treated by working with the Police
• Work within local and regional Trauma networks to ensure effective management of
multiple trauma related injury; especially in the event of a mass casualty incident where
normal pathways to Major Trauma Centres (MTC) may not be an option (for information
on procedures please see South West London and Surrey Trauma Network).
3.4.9. Other Health Care Providers (Community, Mental Health Providers, other
Acute Hospitals who have not been nominated as a Receiving Hospital)
The primary responsibilities of other healthcare providers during a Major Incident are:
• Provide support for nominated receiving hospitals as requested
• Provide support for the overall local healthcare economy as requested
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• Liaise with the nominated receiving hospitals, other healthcare providers, Clinical
Commissioning Groups, NHS England and Improvement – South East, Public Health
England South East and any other relevant agencies.
3.4.10. Clinical Commissioning Groups (CCG’s)
The primary responsibilities of CCG’s during a Major Incident are:
• Provide support for nominated receiving hospitals in their area
• Provide leadership for their overall local healthcare economy
• Provide support to NHS England in relation to the coordination of their local health
economy
• Liaise with the nominated receiving hospitals, other healthcare providers, NHS England
and Improvement – South East, Public Health England South East and any other relevant
agencies
• Support NHS England in supporting health economy tactical coordination during incidents:
the NHS Tactical Commander at the TCG will be identified and agreed by NHS England
in consultation with the CCG. They will ensure that all NHS service providers are
coordinated through health economy tactical co-ordinating groups.
3.4.11. NHS England and Improvement – South East
The primary responsibilities of NHS England and Improvement – South East during a Major
Incident are:
Support CCG’s and healthcare providers in maintaining capacity and capability to
coordinate the regional NHS response to an incident 24/7
Liaise with the ambulance service, nominated receiving hospitals, other healthcare
providers, CCG’s, NHS England South Regional Team, Public Health England South East,
Department of Public Health and any other relevant agencies
The NHS Tactical Commander at the TCG will be identified and agreed by NHS England
in consultation with the CCG. They will ensure that all NHS service providers are
coordinated through health economy tactical co-ordinating groups
Provide the NHS Strategic Commander at the SCG in consultation with the CCG(s), who
will be empowered to make executive decisions on behalf of the NHS
Liaise with relevant LRF partners
Working with partners, briefing via NHS England structures into the Department of
Health to identify priorities and provide advice to COBR via the Secretary of State
for Health, if needed.
3.4.12. Public Health England (Public Health England South East)
Public Health England (PHE) provides an integrated approach to protecting UK public health
through the provision of public health support and advice to the NHS, local authorities,
emergency services, other arms-length bodies, the Department of Health and Devolved
Administrations. Specialist advice areas include infectious diseases, outbreak surveillance,
chemical, biological, and radiation hazards.
PHE is responsible for providing public health Emergency Preparedness Resilience and
Response leadership and scientific and technical advice at all organisational levels, working
in partnership with other organisations to protect the public.
The local response is provided by PHE South East, supported by specialist expertise within
national PHE teams. PHE South East, working closely with Directors of Public Health (DsPH),
NHS England and other partner agencies will:
Provide public health advice and support to organisations involved in responding to
/recovering from an incident at a local level, and those monitoring the long term health
effects of an incident
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Provide impartial and authoritative public health advice to health professionals, other
partner agencies and the public
Support the management of incidents through attendance at the Strategic
Co-ordinating Group, and local incident groups as necessary
Provide public health advice components of agreed media statements or public
information, working with the multiagency communications cell or partner agencies
Act as a gateway to specialist PHE health advice e.g. infectious disease, Cornea and
decontamination
Activate and provide specialist input to the Scientific and Technical Advice Cell (STAC)
and the link to the Air Quality Cell , if required
Provide a system for the surveillance of disease of infectious or possible environmental
origin
Investigate, and manage outbreaks of illnesses, liaising as appropriate with local authority
Environmental Health Officers and other agencies.
3.4.13. Category 2’s, as defined in the Civil Contingencies Act 2004
Category 2 Responders will play a central role in responding to a Major Incident, particularly
ensuring continued sharing of information and continued cooperation. Very early in the
incident they may also have to make working areas safe. In addition, these Category 2
Responders have a duty to share information (as per their statutory requirements). Some
Category 2’s (utilities) also work directly with some Category 1 Responders to ensure that the
needs of vulnerable people are met.
3.4.14. Highways England
Highways England has responsibility to maintain the Strategic Road Network (SRN). This
responsibility includes:
Maintaining and repairing the infrastructure of the SRN
Managing the traffic flow consequences of incidents beyond the immediate incident cordon
and planning network restoration across the entire incident scene
Setting Motorway Variable Message Signs (VMS) to warn and inform road users of
incidents and to effect carriageway diversions in the immediate approach to incidents. The
South East Regional Control Centre (SERCC) at Godstone will set regional signs and will
liaise with the National Traffic Control Centre regarding the setting of strategic signs to
warn road users in other regions
Providing travel and traffic information to the public
Liaison with the Lead Emergency Service to assist with the production of a coordinated
message to the media.
3.4.15. Railway Organisations
Network Rail has responsibility to operate and maintain the national railway network and also
manages the major stations, e.g. London Waterloo. The Train Operating Companies (TOCs)
operate the trains and stations. Rail Industry responsibility includes:
Operating, maintaining and repairing the national railway infrastructure
Managing the train services and the resulting network consequences of incidents beyond
the immediate incident location
Provides a rail industry response to site (Rail Incident Officer or Station Incident Officer)
In the event of a Major Incident or other serious incident a Rail Incident Commander (RIC)
would be appointed as the Strategic level commander in overall charge of the rail industry
response
Planning recovery and network restoration of the affected railway infrastructure in, and
around, the incident scene
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Using various communications systems to warn and inform passengers of incidents and
to advise of any diversions or alterations to train services resulting from the incident
The respective railway Route Control Centre will initiate the rail industry command
structure and will liaise with the Network Rail National Operations Centre (NOC) who
coordinate the wider national railway network and interfaces with other transport operators
and DfT etc.
There are also links between the Wessex Integrated Control Centre (WICC) and other
London transport network operators through the National Operations Centre London
(NOC-London)
Providing regularly updated travel and information to the public (as required under the
industry Passenger Information During Disruption (PIDD) process)
Liaison with the Lead Emergency Service to assist with the rail specific elements of a
coordinated message to the media
TOCs also provide humanitarian assistance to people affected by major rail incidents –
those directly involved, their families/friend and those bereaved – through the deployment
of rail Incident Care Teams (ICTs). These comprise teams of volunteers who have been
trained and equipped specifically for this role and who will carry a special photo-id card as
proof of this. ICT members would look to deploy to the Survivor Reception Centre, the
Family & Friends Reception Centre, the Humanitarian Assistance Centre (if provided),
receiving hospitals and stations to provide practical and emotional support as
required, including onward travel arrangements and other basic short term needs. The
intention is very much that ICTs will work alongside and complement the efforts of the
other responding agencies. Contact details for the ICT leads in each TOC are provided
on the Rail Delivery Group (RDG) ResilienceDirect page.
3.4.16. Armed forces
Military Aid to the Civil Authority (MACA) (see Appendix 2: Military Aid) is the process by which
Defence assistance can be requested to assist the civil authorities. The conduit is provided
by the Joint Regional Liaison Officer (JRLO). With the exception of niche capabilities Defence
does not hold personnel at readiness for MACA tasks therefore it is paramount that the JRLO
is engaged early in an incident in order that, should it become necessary, assistance can be
provided in a timely manner.
In the event of a Major Incident being declared under the Civil Contingencies Act SCGs are
required by Central Government to consider if the deployment of Defence capability will assist.
In these circumstances assistance will be charged at marginal costs.
3.4.17. Voluntary and Faith Sector
There are a large number of voluntary groups that can help respond to a Major Incident and
which the local authorities will contact, through Surrey County Council’s Emergency
Management Team, to request appropriate support and liaise directly with requesting
agencies. However, various organisations hold contracts and MoUs with voluntary agencies
which would be managed separately. People who do not belong to voluntary organisations
will also want to help and will offer their services, such as spontaneous volunteers.
An MoU with Team Rubicon UK has been established to address coordination and utilisation
of spontaneous volunteers. This MoU does not diminish the focus on trying to capture the
capability and volume of convergent volunteers prior to an incident and signpost them to
existing voluntary organisations. This will allow for professional training to be undertaken,
21SLRF Emergency Response Plan Version 13.5
ensuring a more effective utilisation of the volunteer capability, whilst also boosting recruitment
and increasing capacity for Surrey’s voluntary agencies.
Deployment of the Voluntary and Faith Sector organisations is primarily through Surrey County
Council Emergency Management Team, though deployment through any MoU and/or contract
must be kept with the original organisation and voluntary agency (e.g. Surrey Police would
deploy Surrey Search and Rescue through their MoU). Any voluntary agency put on standby
must be taken off when appropriate.
SLRF has procedures in place to activate Faith responders through the Community
Engagement Team, Diocese of Guilford during the response and recovery phase.
Please see the Surrey Voluntary Sector capabilities and funding document for more
information. Figure 5. below shows a representation of the capabilities the voluntary sector
can provide during an incident.
Please see 3.2.3. Notification and Alert Cascade for their notification during a Major Incident.
Type of Support Voluntary Body Activity MoUs
Welfare RVS Staffing reception and Rest Centres Surrey 4x4
Salvation Army Feeding Response
Citizens Advice Bureau Provision of clothing – MoU with
Voluntary Services Advice on entitlements, grants, loans and SCC
British Red Cross claims
St John Ambulance Support and comfort of victims and British Red
Surrey Fire Volunteer evacuees Cross
service Liaison, representation and co-ordination of - MoU with the
SFRS , UK
Victim Support local voluntary services
First Aid/ triage support Power Networks
Samaritans
and Highways
Samaritans Purse Other welfare equipment
RSPCA St John
Social and Samaritans Befriending Ambulance
emotional CRUSE – Counselling - MoU with
support bereavement care Listening service SECAMB
Salvation Army Pastoral and Spiritual care
British Red Cross Surrey Search
Faith Community & Rescue
Medical support British Red Cross First aid at Survivor Reception Centres - MoU with
St John Ambulance Transport, first aid and administration at Surrey Police
Surrey Search and EACs - MoU with
Rescue Welfare support to the community Surrey Fire &
Communications Radio Amateurs Providing emergency communications Rescue Service
Emergency Network Providing vehicles
Plymouth
(RAYNET) Providing messengers
Surrey Search and Brethren
Rescue -MoU with SFRS
Operational Surrey 4x4 Response Providing assistance in both locating of
AirSearch MoU
support Surrey Search and missing persons and aerial reconnaissance
-MoU with SCC
Rescue Surrey 4x4 Response and BRC provide
Sector
Figure 5: Surrey Voluntary Capabilities Overview. transportation
Air Search Please refer toand
SLRFassistance during severe
Surrey Voluntary Capabilities
Team Rubicon
British
Document for more detailed Red Cross
information. weather
UK
(BRC) Team Rubicon UK help provide support to -MoU with SCC
Team Rubicon UK the coordination of spontaneous volunteers
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