SERVICE & RATE GUIDE 2020 - DHL EXPRESS UNITED ARAB EMIRATES - DHL United Arab Emirates
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DHL EXPRESS
SERVICE & RATE
GUIDE 2020
UNITED ARAB EMIRATES
Get started
The International Services How to Ship Shipping Tools Zones and Rates
Specialists Page 4 with DHL Express Page 14 Page 15
Page 2 Page 10
2
CONNECTING YOUR WORLD
Operating in
220+ countries and
territories worldwide 260+ aircraft
3,000+ 3,000+
facilities ights per day
fl
(commercial and
non-commercial)
300+
TAPA* certifications
400
By the year 2050,
Deutsche Post DHL Group
aims to achieve zero
emissions logistics
million+
shipments
34,000+
v ehicles (own, leased,
per year
subcontracted trucks
and vans)
100,000+ 84,000+
Service Points
employees
Figures are approximate as of the end of 2018
*TAPA = Transported Asset Protection Association
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DHL Service & Rate Guide 2020: United Arab Emirates
THE INTERNATIONAL SPECIALISTS
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building
and continuously improving our service for more than 50 years. Key to our success is the strength of our global network, spanning
more than 220 countries and territories, in which some 100,000 employees provide services to more than 2.6 million customers.
What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and
‘Can-Do’ attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly
as possible.
Through our Certified International Specialist Program we This guide enables you to find out how DHL Express can help
provide all DHL Express employees with the requisite you with your international shipping needs, and to see what best
knowledge they need to do their job competently and fits your needs from our wide range of products and services.
confidently – and that’s good news for both employees and Should you have any questions, please get in touch with your
customers. As Certified International Specialists you can rely on DHL Account Manager or visit us at dhl.ae.
DHL Express as the experts in international express.
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DHL Service & Rate Guide 2020: United Arab Emirates
SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Export Import Domestic Optional Customs
E-commerce Surcharges
Services Services Services Services Services
Our core services are time definite and offer you secure door-to-door delivery of goods and documents to and from virtually every
country and territory. Whether you need your shipments delivered at the start, middle or end of a business day, our services offer full
track-and-trace visibility so you always know where your shipments are.
EXPORT SERVICES
DHL Express Worldwide DHL Express 9:00 (10:30 to the USA)
Our most popular product, DHL Express Worldwide, offers an Our premium time-definite service offers a delivery before 9:00
end of business day delivery service around the world for pieces (10:30 to the USA) on lanes that guarantee either a next or
up to 70kg and shipments up to 1,000kg. second business day delivery. DHL Express 9:00 is offered to the
majority of business centers in Europe, the Middle East, Africa,
We deliver reliably and quickly to more global destinations Asia and the Americas. DHL Express 9:00 features a money-back
across a single integrated network than any other express guarantee and is suitable for pieces up to 30kg and shipments
delivery company. up to 300kg.
DHL Express 12:00
With DHL Express 12:00 you will receive your shipments before
12 noon on the next possible business day. DHL Express 12:00
offers a money-back guarantee and allows for heavier pieces up
to 70kg and shipments up to 300kg.
Our international services at a glance
DHL Express DHL Express 9:00
DHL Express 12:00
Worldwide (10:30 to the USA)
Delivery by the end of Delivery before 12 noon Delivery before 9:00
Service description the next possible on the next possible (10:30 to the USA) on the
business day business day next possible business day
Money-back guarantee No Yes* Yes*
Countries and territories covered More than 220 75 53
Delivery attempts 2 2 2
Maximum piece weight (not on pallet) 70kg 70kg 30kg
Maximum pieces per shipment – 10 10
Maximum piece dimensions (L x W x H)† 120 x 80 x 80cm 120 x 80 x 80cm 120 x 80 x 80cm
Maximum pallet weight 300kg Pallets not accepted Pallets not accepted
Maximum shipment weight 1,000kg 300kg 300kg
Maximum pallet dimensions (L x W x H) 120 x 120 x 160cm Pallets not accepted Pallets not accepted
*Additional terms and conditions apply – see dhl.ae for details.
†A shipment is deemed unacceptable if its packaging is absent or inadequate, or if transporting the shipment would present risks of damaging
equipment, other packages or injuring personnel. DHL reserves the right to either not accept or return the shipment to the shipper. These network
restrictions are subject to change with 30 days’ notice.
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DHL Service & Rate Guide 2020: United Arab Emirates
SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Export Import Domestic Optional Customs
E-commerce Surcharges
Services Services Services Services Services
IMPORT SERVICES
With our DHL Express Worldwide Import product, you can
import shipments from over 220 countries and territories
in the world. This is more than any other express delivery
company can offer. What’s more, customers in, say, the
USA can order an import from China not just to the USA,
but to other destinations as well. We call this a third
country shipment.
There is no need for local brokers or forwarders to get
involved in any part of the process. You are in full control,
and able to manage all aspects of your imports in a very
simple way.
If you need a faster delivery, our DHL Express 12:00 and
DHL Express 9:00 services are available for import as
well. You can order an import from another country, to be
delivered to your country or any other destination, by
using our dedicated electronic shipping solution for
imports. You will have one account number, one invoice in
a single currency and a fixed price that means you know
exactly what you will pay.
DOMESTIC SERVICES
If you want to ship documents or goods within your own
country, we can offer our Time Definite Domestic
products with delivery time guarantees of 12:00, 10:30,
9:00 or the end of the next possible business day.
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DHL Service & Rate Guide 2020: United Arab Emirates
SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Export Import Domestic Optional Customs
E-commerce Surcharges
Services Services Services Services Services
POWERING UP THE POTENTIAL OF INTERNATIONAL E-COMMERCE
International e-commerce
The explosion in online shopping extends across borders, and
this trend looks set to continue. DHL supports our customers’
international growth with:
DHL’s On Demand Delivery tool keeps receivers informed
of shipment progress, allowing them to reschedule,
nn Global reach
reroute, release or conveniently collect from a DHL
nn Express options
Service Point. It is an innovative, easy-to-use, mobile-
nn Duties and taxes paid options and customs expertise
friendly service, especially for residential deliveries.
nn Late pick ups
nn Easy returns solutions
Designed to enhance the online shopper’s experience,
especially for residential deliveries, the service is
Fast, flexible and easy
available globally, meaning consistent service standards
Consumers expect everything ‘on demand’ – anytime, anywhere.
and a harmonized user experience.
DHL shipping options give customers a distinct competitive
edge: over 90% of online consumers look at the available
delivery options before going to the checkout, and their decision
is influenced by delivery speed, flexibility and ease. Scheduled delivery Signature release/
leave your signature
Leave with neighbor Collect from
or concierge Service Point
Alternative address Vacation hold
Discover and grow
Visit discover.dhl.com to learn more about how DHL helps
e-commerce companies ranging from start-ups to large
enterprises, advising them on how to grow internationally.
Our e-commerce focussed country guides, white papers such as
‘The 21st Century Spice Trade’, customer and trend research and
market intelligence tools can enable you to better understand
your customers and shipping requirements to take the next step
in your e-commerce journey.
Our customers go global with ease and speed, maximizing the
enormous potential of international e-commerce.
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DHL Service & Rate Guide 2020: United Arab Emirates
SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Export Import Domestic Optional Customs
E-commerce Surcharges
Services Services Services Services Services
OPTIONAL SERVICES
DHL Express offers a wide range of optional services – from consignee or a representative at the delivery address. DHL will
non-standard deliveries and billing options to climate neutral ensure your shipment is not re-directed, or delivered at an
shipping. You have the flexibility to choose the best service for alternative address.
your needs with our express delivery services worldwide.
Contact Customer Services to learn more. Residential Address View charges
Customers shipping to a home or private residence can activate
Duties and Taxes Paid View charges specific delivery options by designating the delivery address as
DHL Express can arrange for the shipper or a third party to be residential. For such shipments, DHL Express will proactively
billed for any duties and taxes payable at destination, rather notify the receiver via email or SMS about the shipment’s
than the receiver of the shipment being billed. Charges apply progress. Receivers can then select the most suitable delivery
whenever the shipper requests that duties, taxes or other option on the On Demand Delivery website.
regulatory fees be billed outside of the destination country.
GoGreen Climate Neutral View charges
Dedicated Pickup and Delivery View charges This service is for customers who need a
If your business needs a dedicated vehicle to collect or deliver reliable method to calculate their annual
unusual shipments, or a pickup or delivery outside normal carbon emissions at a shipment level and
business hours, we can arrange this. subsequently offset these emissions
through approved environmental programs. The whole process
Shipment Preparation View charges is verified annually by an independent body accredited by the
This is a convenient, fast and reliable service for seasonal United Nations. DHL can also provide reports for either a high
or irregular shipments that require extra resources for their level estimate or a detailed carbon footprint.
preparation. DHL manages the entire process of waybill
preparation, content selection, labelling and packaging, Packaging View charges
then sends the shipments to the designated domestic or We offer a range of high-quality DHL-branded packaging items.
international addresses. One-off flyers, envelopes and smaller boxes are free of charge.
Larger boxes and tubes can be ordered through Customer
Saturday Delivery View charges Services and will be provided by the courier at time of pickup,
We offer Saturday delivery services to key cities in more than a charge applies.
70 countries.
Change of Billing View charges
Shipment Insurance View charges This applies when a customer requests a change of defined
We recommend this comprehensive protection for your valuable billing information on an already issued invoice, and which will
or personal shipments, giving you peace of mind in the unlikely result in a reissuing of the invoice and, in case of an account
event of physical damage or loss. change, crediting of the old account and debiting of the new.
Extended Liability View charges Neutral Delivery View charges
If you are sending valuable documents such as passports, visa This service allows for the delivery of non-document shipments,
applications or regulatory certificates you can extend the DHL without any value of the product being shared or exposed to
standard liability with this service. It provides coverage and the receiver, since the commercial invoice is removed prior
compensation in the case of loss or damage. to delivery.
Direct Signature View charges
If you are sending sensitive documents or high value contents
you can request DHL to obtain a direct signature from the
For a full list of optional services, please visit dhl.ae/optional_services.
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DHL Service & Rate Guide 2020: United Arab Emirates
SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Export Import Domestic Optional Customs
E-commerce Surcharges
Services Services Services Services Services
SURCHARGES Lithium Batteries View charges
A surcharge may apply per shipment when the handling and
transportation of shipments involves Lithium Ion or Lithium
In order to maintain a consistently high level of service, in
Metal batteries compliant with the appropriate IATA Packing
specific circumstances DHL Express levies a surcharge for
Instructions 966, 967, 969 and 970, Section II.
exceptional activities, ensuring that these surcharges are fair for
all of our customers.
Excepted Quantities View charges
This fixed surcharge is applied per shipment when the handling
Fuel Surcharge View charges
and transportation of shipments involves substances and
This variable surcharge is applied to the weight charge of each
commodities that are in Excepted Quantities in compliance with
shipment and any transportation related surcharges. It is
IATA Dangerous Goods Regulations.
derived from publicly available fuel oil indices that are also
shown on the DHL Express website at dhl.ae/fuelsurcharge. The
Limited Quantities View charges
charge is calibrated every month to the oil price that was current
A surcharge is applied per shipment when the ground handling
two months prior to the billing month. The Fuel Surcharge
and transportation of shipments involves substances and
applies to domestic and international shipments.
commodities that are in Limited Quantities in compliance
with ADR regulations and which are restricted from air
Remote Area View charges
transportation. Such dangerous goods are restricted to no
This surcharge applies when a shipment is collected from
more than 30kg per piece and are accepted from approved
or delivered to a location that is distant or difficult to serve.
shippers only.
The Remote Area surcharge applies to international and
domestic shipments.
Dry Ice UN1845 View charges
A service charge will be applied for the handling and
Overweight Piece View charges
transportation of Dry Ice UN1845, which is used as a freezing
A fixed surcharge is applied to every piece, including a
agent for non-dangerous goods.
pallet that exceeds a scale or volumetric weight of 70kg.
The Overweight Piece surcharge applies to domestic and
Address Correction View charges
international shipments.
This fixed surcharge is applied to any shipment that has an
incorrect delivery address at the time of pickup and the delivery
Oversize Piece View charges
cannot be fulfilled after making efforts at the destination to
This fixed surcharge applies to every piece, including a pallet,
determine the correct address. This surcharge applies to
with a single dimension in excess of 120cm. The Oversize Piece
domestic and international shipments.
surcharge applies to domestic and international shipments.
Data Entry View charges
Non-Stackable Pallet View charges
This fixed surcharge applies for each shipment consigned with
This fixed surcharge is applied to every pallet within a shipment
non-electronic, paper based manual waybills. Electronic
that cannot be stacked, either on request by the shipper, or
shipping documentation incurs no additional charges.
because of its shape, content or packaging. This surcharge
applies to domestic and international shipments.
Security Charges View charges
Additional surcharges may apply when shipping from or to a
Dangerous Goods View charges
destination country where DHL is operating at elevated risk due
DHL can carry acceptable quantities of dangerous goods or
to continuous state of war, civil unrest, or continuous threats
hazardous materials. Packages containing dangerous goods
from terrorism (Elevated Risk), or when shipping to a
materials will be assessed and a service charge will be applied
destination country that is subject to trade restrictions imposed
accordingly. Additional charges may also apply.
by the UN Security Council (Restricted Destination).
For a full list of surcharges, please visit dhl.ae/surcharges.
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DHL Service & Rate Guide 2020: United Arab Emirates
SERVICES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Export Import Domestic Optional Customs
E-commerce Surcharges
Services Services Services Services Services
CUSTOMS SERVICES
DHL Express is the international specialist in shipping, with effect three calendar days after the freight arrival date or broker
extensive knowledge and experience of dealing with customs notification, whichever is later. The charge applies to the duty
topics worldwide. For your peace of mind, we provide a wide and taxes payer.
range of customs support for standard as well as non-routine
customs-clearance processes. By making sure that clearance is Bonded Transit View charges
a smooth and efficient process, we ensure your shipments arrive A bonded shipment occurs when DHL is requested to move
as quickly as possible, and leave you free to focus on your core non-document foreign-origin goods to a location other than the
business. With our online tool (tas.dhl.com) we provide essential regular DHL gateway at destination. Bonded Transit is normally
customs information to help you prepare your shipments. operated within a country or customs union, and is necessary
prior to final clearance by the importer or designated broker.
Disbursement View charges Bonded Transit applies to both export and import shipments
At the receiver’s request, DHL credit or cash is used to fund the whenever DHL is required to open, manage or report any form
clearance, duty and tax charges relating to a shipment or piece, of transfer under bond using our own guarantee.
instead of the receiver using their own bond or credit line.
The customs process is accelerated, with DHL making prompt Export Declaration View charges
payment of relevant charges while the receiver defers payment Applies in countries where an export declaration is required
until an agreed date. for shipments containing controlled commodities or exceeding
a certain value threshold or weight. Depending on origin
Advance Payment View charges country, shippers that submit a declaration online may avoid
The service covers any import of a non-document shipment for the local charge.
which DHL has paid or used its customs credit line advancing
customs duties, taxes or regulatory charges on behalf of those Release to Broker View charges
importers with whom DHL has no contract. The charge is based At shipper or importer request, the release of a DHL Express
on the credit advanced or guaranteed and is subject to a shipment to the customers designated customs broker of
standard minimum. choice. DHL will transfer the responsibility for a shipment and
related customs documentation to the customer’s nominated
Broker Notification View charges broker for clearance and last mile delivery.
At the customer’s request, DHL will provide the necessary
paperwork to the customer’s designated broker to perform the Clearance Data Modification View charges
import clearance and resume the delivery to the final destination A surcharge applies in case the customs declared value of a
once the clearance is completed. DHL is subsequently not shipment requires modification either before or during the
responsible for the timeliness of the submission to customs or customs clearance process.
for the release of the shipment.
Temporary Import/Export View charges
Formal Clearance View charges When requested by the shipper or importer, DHL prepares the
Applied in selected countries, when importing goods with an merchandise or goods for their temporary export and later
aggregated declaration value or weight exceeding the limits set import. Raw or semi-finished materials can be imported into a
by destination customs authorities, or due to other regulatory Customs’ approved Export Processing Zone or Free Trade Zone
requirements are excluded from routine clearance procedures. for value adding activities, providing the finished goods are
subsequently exported.
Bonded Storage View charges
Storage charges apply when the shipment cannot be released by
customs due to inaccurate or missing paperwork. Charges take
For a full list of customs charges, please visit dhl.ae/customs_services.
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DHL Service & Rate Guide 2020: United Arab Emirates
HOW TO SHIP WITH DHL EXPRESS
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PREPARING YOUR SHIPMENT: AS EASY AS 1-2-3
1 Shipment weight
Please weigh and measure your shipment. If you are
sending a large but lightweight shipment, where its
Height
volumetric (dimensional) weight exceeds its actual
weight, the cost of the shipment is calculated on the space
your consignment takes up on the aircraft. This is a Length
standard IATA method. To calculate the volumetric weight Width
of your shipment, simply multiply the length by height by
width in centimeters, then divide the total sum by 5,000
for each piece in the shipment. Any piece in the shipment
may be re-weighed and/or re-measured by DHL to
confirm this calculation.
2 Documentation required: waybill
All shipments sent with DHL Express need to have a fully
completed DHL waybill or label securely attached to each
piece. This will enable the successful movement of your
shipment through the DHL network. Each waybill or label
is individually numbered to allow you to track your
shipment from collection through to delivery. Your
shipment may also need to be accompanied by customs
documentation, such as a commercial or proforma
invoice, as well as additional paperwork depending on the
contents and value of the shipment and the country you
are sending to.
3 Documentation required: invoice
A commercial or proforma invoice is required when
sending non-document shipments to countries and
territories outside your origin country or customs union.
This is essentially a declaration containing all the details
of a transaction and is used by customs authorities to
assess if duties or taxes are payable. A commercial invoice
is used when goods are part of a commercial transaction
or intended for resale. A proforma invoice is used when
sending goods of no commercial value (for example,
when sending samples).11
DHL Service & Rate Guide 2020: United Arab Emirates
HOW TO SHIP WITH DHL EXPRESS
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PREPARING YOUR SHIPMENT
Your invoice will require the following details:
Exporter Commercial
1
BANK DETAILS Tax ID/VAT number
Invoice
These are the bank details that will be used
Date
for the transaction between the seller and Bank details
1
Waybill number
buyer. These details are not required for
Invoice number
non-commercial/proforma invoices. Exporter code
Importer (bill to) Receiver if different from Importer
2
DESCRIPTION Tax ID/VAT number
Generic or broad descriptions are no longer Shipment reference
permitted and are likely to cause delays.
Descriptions should include the items, how Full 2 Commodity Item Unit value Subtotal Net weight Country of
description code quantity [Currency] value manufacture/
many there are, what they are made of, and of goods 3 [Currency] origin
4
what they will be used for. For example,
describing items as ‘samples’, ‘parts’ or
‘spares’ is not acceptable for customs
Freight
classification, safety and security reasons.
Insurance
Total declared value/currency 5 Total net weight/kg(s)
3
COMMODITY CODE
This is the product identification code used Total pieces Total gross weight/kg(s)
by the exporting country to classify the
goods to be exported. It assists clearance 6 Type of export
7 Incoterms
and avoids delays.
8 Reason for export
I/We hereby certify that the information contained in this invoice is true and correct and that the contents
of the shipments are as stated above.
4
COUNTRY OF MANUFACTURE/ORIGIN
Position in company Signature
This relates to the place of manufacture,
not the country of export. If items are Company stamp
manufactured in more than one country,
please list the origins.
5
TOTAL DECLARED VALUE 7
INCOTERM
This is the total value of the transaction for Insert the Incoterm that best describes the
customs purposes based on the Incoterm terms of the transaction. For example, DAP
selected. The total declared value should (Delivered At Place).
include freight and insurance charges
if the seller is responsible for these two 8 REASON
FOR EXPORT
elements. This could be: For Sale; For Repair; After
Repair; Gift; Sample; Personal Use Not
6
TYPE OF EXPORT For Resale; Replacement; Intercompany
The options are: (1) Permanent; Transfer; or Personal Effects.
(2) Temporary; and (3) Repair & Return.12
DHL Service & Rate Guide 2020: United Arab Emirates
HOW TO SHIP WITH DHL EXPRESS
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
PACKAGING YOUR SHIPMENT
To ensure that your shipments travel safely and securely Prohibited and Restricted Commodities
through the DHL Express global network, it is important that Prohibited Items
they are packaged and labeled correctly. The following items will NOT be accepted for carriage by DHL.
This list includes items which are prohibited for carriage by
Packaging guidelines any law, regulation or statute of any federal, state or local
nn If you are re-using envelopes or boxes, please ensure that government of any country from, to or through which the items
old labels and markings are removed may be carried. For international carriage there may be
nn Securely fix the waybill to the shipment. The waybill can be additional prohibited items specified by the country of
thought of as the shipment’s airline ticket and it will delay destination. DHL may at its sole discretion refuse to carry other
delivery if it becomes separated from your shipment items not listed below.
nn The barcodes on the waybill are scanned at numerous nn All Samsung Galaxy Note7 and Samsung Note7 devices
points during your shipment’s journey. Please ensure nn Bullion (of any precious metal)
the barcode is flat and not covered by tape, shrinkwrap nn Cash (legal tender – bank notes, currency notes and coins)
or strapping nn Complete firearms, ammunition, explosives/explosive
nn Place the waybill on the top or side of your shipment devices including inert explosives and test pieces, air guns,
and please ensure it does not overlap the corners or replica and imitation firearms
edges of boxes nn Human remains or ashes in any form
nn Use adequate protective wrapping for fragile or delicate nn Hunting (animal) trophies, animal parts such as ivory and
items and ensure they are packed as far away as possible shark’s fin, animal remains or ashes, or animal by-products
from the corners of boxes and derived products not intended for human
nn To prevent injury to our employees, please pay special consumption, prohibited for movement by the CITES
attention to the packaging of sharp items. There should not Convention and/or local law
be any possibility of the contents piercing the packaging nn Illegal goods, such as counterfeit goods and narcotics
nn Any individual pieces over 70kg should be placed on a nn Live animals (including but not limited to mammals,
pallet. If you are sending a multi-piece shipment, it is not reptiles, fish, invertebrates, amphibians, birds, insects,
necessary to place the individual pieces on a pallet unless larvae and pupae)
they exceed 70kg. For example, a shipment comprising nn Loose lithium metal batteries under IATA PI968 section II
four 25kg pieces does not have to be placed on a pallet nn Loose precious and semi-precious stones (cut or un-cut,
polished or un-polished)
DHL packaging
We offer a range of high-quality DHL-branded packaging items,
suitable for shipping items of all shapes and sizes. The items
available include:
nn Flyer bags
nn Cardboard document envelopes
nn Boxes in a range of sizes
nn Tubes
nn Bottle boxes
For more information please refer to the Packing Guide
available on dhl.ae/packingguide.13
DHL Service & Rate Guide 2020: United Arab Emirates
HOW TO SHIP WITH DHL EXPRESS
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Preparing Your Shipment Packaging Your Shipment Paying for Your Shipment
Restricted Items Air Transport Association regulations (“IATA”), the
The following items will NOT be accepted for carriage unless Agreement on Dangerous Goods by Road (“ADR”) or
otherwise agreed to by DHL. To obtain such agreement a International Maritime Dangerous Goods (“IMDG”)
business case will need to be conducted by DHL and the items regulations. Applicable to all shipments valued in excess of
approved for carriage will be recorded in writing with the EUR 500,000
customer. nn Financial and monetary commodities – examples include
nn Air guns, tasers, imitation or replica firearms, firearm parts but are not limited to activated SIM cards for mobile
and replica ammunition (includes rifle butts, trigger phones, blank or activated credit or cash dispenser cards,
mechanisms, screws/bolts etc which are manufactured for blank cheques, event tickets, lottery tickets, money or
the sole purpose of creating a functional firearm) postal orders, pre-paid phone cards, tickets (blank stock),
nn Antiques and works of art with a shipment value in excess traveller’s cheques, vouchers/tokens, unused stamps etc.
of EUR 500,000 Applicable to all shipments valued in excess of
nn Banderols/Tax stickers with a shipment value in excess of EUR 500,000
EUR 500,000 nn Furs
nn Cannabis for medicinal purposes from bona fide nn Jewellery and watches and with individual values in excess
pharmaceutical manufacturers with appropriate licences of EUR 5,000. The shipment must not exceed EUR 100,000
and where lawful to ship, which must be in tablet or liquid
form, may be carried with an approved business case.
The value of one shipment must not exceed EUR 10,000
PAYING FOR YOUR SHIPMENT
nn Cigarettes, cigars, tobacco products and electronic
You can pay for DHL Express services either with cash, a credit
cigarettes with a shipment value in excess of EUR 500,000
card or by bank transfer. You can open an account with DHL
nn Commemorative coins and medals with an individual value
Express to pay via bank transfer; and all account customers
or total shipment value of EUR 2,000 or more are restricted
receive invoices on a pre-agreed basis. For more details, please
for carriage
get in touch with a Customer Service Advisor at your local
nn Dangerous/hazardous goods including but not limited to
DHL Express office or go to dhl.com/en/express/shipping/
perfumes, aftershaves, aerosols, flammable substances,
open_account.
dry ice, biological substances, UN classified dangerous
goods and any goods specified as such under International14
DHL Service & Rate Guide 2020: United Arab Emirates
SHIPPING TOOLS
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
SHIPPING TOOLS
Making shipping easier It is a Windows-based system, which is easy to use yet very
DHL Express offers a choice of electronic tools to suit even the powerful – enabling you to handle everything from regular
most demanding requirements. We invest continually in market- mailshots to multi-stage shipping processes.
leading technologies to make it easier for you to send your
shipments around the world. As a result, you have more time to
focus on your business.
Our electronic solutions cover online and offline options, as well
as integrated solutions. In addition, we provide industry-specific
solutions tailored for the Life Sciences and Technology sectors.
More information about our general capabilities is provided on
this page.
The new DHL Express Mobile app lets you track
your shipments and manage your deliveries all in
one place. You can locate the nearest DHL Service
Point for parcel drop off or collection, and quickly
MyDHL+ re-imagines the way the shipping business check shipping rates too – right on your smartphone.
does business, by combining the tools and services Advanced GPS location services and camera barcode
our customers use most. With its mobile friendly and scanning are also available. Download DHL Express
intuitive interface, customers can now import, export, Mobile today, on Android or iPhone.
schedule a pickup, track shipments and pay bills more
quickly than ever – all in one visit, with one password
and zero headaches. MyDHL+ makes it incredibly easy
to navigate the complexities of international shipping.
Try it out now at mydhl.com.
Customer shipping integration
Using EDI and XML Services enables you to incorporate
DHL’s online shipping capabilities into your own website,
DHL.com warehouse or customer service application. This provides global
Our website provides a comprehensive guide to DHL Express shipment tracking while making it faster and easier to access
shipping services, as well as transport news, service updates information about transit times, rates and courier bookings.
and contact details. To make doing business with us even easier,
the site features interactive tools that include online booking, Specific solutions
tracking and a volumetric weight calculator. DHL offers additional capabilities for businesses requiring more
specialized solutions – for example, its Medical Express and
Easyship Collect & Return services. For more information, please contact
This is an offline advanced shipment management tool for any your DHL Account Manager or local Customer Service team.
organization with large shipping volumes or regular scheduled
deliveries. DHL Easyship can handle the needs of multinational
supply chains or any business with a central shipping function.15
DHL Service & Rate Guide 2020: United Arab Emirates
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
CALCULATE THE PRICE OF YOUR SHIPMENT: AS EASY AS 1-2-3
1 Decide which service best suits your
needs (see page 4 for international
services) and weigh your shipment (see
page 10 and dhl.com/volumetricweight)
2 Determine the rating zone of the origin or
destination (see pages 17 and 18)
3 Find the rate using the rating zone and
weight of your shipment (see page 19 for
exports and page 21 for imports)
OPTIONAL SERVICES
Optional services View explanation Charging method Charge
Duties and Taxes Paid Per shipment AED 100
Dedicated Pickup Per shipment AED 73 min per shipment or higher
Dedicated Delivery Per shipment AED 200 min per shipment or higher
Shipment Preparation Per shipment AED 85
Saturday Delivery Per shipment AED 125
Shipment Insurance By shipment value AED 40 or 2% of stated shipment value if higher
Extended Liability Per shipment AED 25
Direct Signature Per shipment AED 20
Residential Address Per shipment AED 12.50
GoGreen Climate Neutral By shipment weight AED 0.40 per shipment or AED 0.40 per kg, if higher
Packaging Per shipment AED 15 per packaging item or higher
Change of Billing Per invoice AED 40
Neutral Delivery Per shipment AED 20
For a full list of optional services, please visit our website at dhl.ae/optional_services.16
DHL Service & Rate Guide 2020: United Arab Emirates
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
SURCHARGES
Surcharges View explanation Charging method Charge
Percentage of transportation and additional
Fuel Surcharge Per shipment
charges, as per index; details here
Remote Area By shipment weight AED 1.86 per kg AED 100 minimum per shipment
Additional Handling
Overweight Piece Per piece AED 330
Oversize Piece Per piece AED 330
Non-Stackable Pallet Per piece AED 620
Dangerous Goods
Full Dangerous Goods Per shipment AED 400
Lithium Batteries Section II (PI965)
Per shipment AED 400
Lithium Batteries Section II (966, 969) Per shipment AED 25
Lithium Batteries Section I Per shipment AED 25
Excepted Quantities Per shipment AED 25
Limited Quantities Per shipment AED 100
Dry Ice (UN1845) Per shipment AED 50
Address Correction Per shipment AED 50
Data Entry Per shipment AED 13
Security Charges
Elevated Risk Per shipment AED 85
Restricted Destination Per shipment AED 125
CUSTOMS SERVICES
Customs services View explanation Charging method Charge
Disbursement Per shipment AED 50, or 2% of the credit advanced if higher
Advance Payment Per shipment AED 50, or 2% of the credit advanced if higher
Broker Notification Per shipment AED 165
Formal Clearance Per shipment AED 70
Per shipment and per kg after the AED 25 per shipment and AED
Bonded Storage
third calendar day 1.00 per kg (both per day)
Bonded Transit Per shipment AED 10
Export Declaration Per shipment AED 40
Release to Broker Per shipment AED 165
Clearance Data Modification Per shipment AED 100
Temporary Import/Export Per shipment AED 165
Please visit our website for a full list of surcharges and customs services.17
DHL Service & Rate Guide 2020: United Arab Emirates
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
SERVICE CAPABILITY AND RATING ZONES
DHL DHL DHL DHL DHL DHL
Country/Territory Zone Express Express Express Imports Country/Territory Zone Express Express Express Imports
Worldwide 12:00 9:00 Worldwide 12:00 9:00
Afghanistan 4 P P Ecuador 5 P P P
Albania 5 P P Egypt 1 P P P P
Algeria 5 P P El Salvador 5 P P
American Samoa 5 P P Eritrea 5 P P
Andorra 3 P P Estonia 3 P P P
Angola 5 P P P Ethiopia 5 P P
Anguilla 5 P P Falkland Islands 5 P P
Antigua 5 P P Faroe Islands 5 P P
Argentina 5 P P P Fiji 5 P P
Armenia 5 P P Finland 3 P P P
Aruba 5 P P France 3 P P P P
Australia 4 P P French Guyana 5 P P
Austria 3 P P P P Gabon 5 P P P
Azerbaijan 5 P P Gambia 5 P P
Bahamas 5 P P Georgia 5 P P
Bahrain 1 P P P P Germany 3 P P P P
Bangladesh 2 P P Ghana 5 P P
Barbados 5 P P Gibraltar 3 P P P
Belarus 5 P P Greece 3 P P P
Belgium 3 P P P P Greenland 3 P P
Belize 5 P P Grenada 5 P P
Benin 5 P P P Guadeloupe 5 P P
Bermuda 5 P P Guam 5 P P
Bhutan 4 P P Guatemala 5 P P
Bolivia 5 P P Guernsey 3 P P P
Bonaire 5 P P Guinea Republic 5 P P
Bosnia and Herzegovina 5 P P Guinea-Bissau 5 P P
Botswana 5 P P Guinea-Equatorial 5 P P
Brazil 4 P P P Guyana (British) 5 P P
Brunei 4 P P Haiti 5 P P
Bulgaria 3 P P P Honduras 5 P P
Burkina Faso 5 P P P Hong Kong 4 P P P P
Burundi 5 P P Hungary 3 P P P P
Cambodia 4 P P Iceland 3 P P P
Cameroon 5 P P P India 2 P P P
Canada 4 P P P Indonesia 4 P P P
Canary Islands, The 5 P P Iran, Islamic Rep. of 4 P P P
Cape Verde 5 P P Iraq 4 P P
Cayman Islands 5 P P Ireland, Rep. of 3 P P P P
Central African Republic 5 P P Israel -
Chad 5 P P Italy 3 P P P P
Chile 5 P P P Jamaica 5 P P
China, People’s Republic 4 P P P Japan 4 P P P
Colombia 5 P P P Jersey 3 P P P
Comoros 5 P P Jordan 1 P P
Congo 5 P P P Kazakhstan 5 P P
Congo, Democratic Rep. of 5 P P Kenya 5 P P
Cook Islands 5 P P Kiribati 5 P P
Costa Rica 5 P P Korea, D.P.R. of (North) 4 P P
Cote d’Ivoire 5 P P Korea, Rep. of (South) 4 P P P
Croatia 5 P P P Kosovo 5 P P
Cuba 5 P P Kuwait 1 P P P P
Curacao 5 P P Kyrgyzstan 5 P P
Cyprus 3 P P P Lao P.D.R. 4 P P
Czech Republic, The 3 P P P P Latvia 3 P P P
Denmark 3 P P P Lebanon 1 P P P
Djibouti 5 P P Lesotho 5 P P
Dominica 5 P P Liberia 5 P P
Dominican Republic 5 P P Libya 5 P P
doc = document contents only P = document and non-document contents Table continues overleaf
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the DHL
Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.18
DHL Service & Rate Guide 2020: United Arab Emirates
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
SERVICE CAPABILITY AND RATING ZONES
DHL DHL DHL DHL DHL DHL
Country/Territory Zone Express Express Express Imports Country/Territory Zone Express Express Express Imports
Worldwide 12:00 9:00 Worldwide 12:00 9:00
Liechtenstein 3 P P P P Saudi Arabia 1 P P P P
Lithuania 3 P P P Senegal 5 P P P
Luxembourg 3 P P P P Serbia, Rep. of 5 P P
Macau 3 P P Seychelles 5 P P
Madagascar 5 P P P Sierra Leone 5 P P
Malawi 5 P P Singapore 4 P P P P
Malaysia 4 P P P P Slovakia 3 P P P P
Maldives 5 P P Slovenia 3 P P P P
Mali 5 P P P Solomon Islands 5 P P
Malta 3 P P P Somalia 5 P P
Marshall Islands 5 P P Somaliland, Rep. of (N. Somalia) 5 P P
Martinique 5 P P South Africa 5 P P P
Mauritania 5 P P South Sudan 5 P P
Mauritius 5 P P Spain 3 P P P P
Mayotte 5 P P Sri Lanka 2 P P P
Mexico 5 P P St. Barthelemy 5 P P
Micronesia, Fed. States of 5 P P St. Eustatius 5 P P
Moldova, Rep. of 5 P P St. Helena 5 P P
Monaco 3 P P St. Kitts 5 P P
Mongolia 5 P P St. Lucia 5 P P
Montenegro, Rep. of 5 P P St. Maarten 5 P P
Montserrat 5 P P St. Vincent 5 P P
Morocco 5 P P P Sudan 5 P P P
Mozambique 5 P P P Suriname 5 P P
Myanmar 4 P P Swaziland 5 P P
Namibia 5 P P P Sweden 3 P P P P
Nauru, Rep. of 5 P P Switzerland 3 P P P P
Nepal 2 P P Syria 4 P P P P
Netherlands, The 3 P P P P Tahiti 5 P P
Nevis 5 P P Taiwan 4 P P P P
New Caledonia 5 P P Tajikistan 5 P P
New Zealand 4 P P Tanzania 5 P P P P
Nicaragua 5 P P Thailand 4 P P P P
Niger 5 P P Timor-Leste 5 P P
Nigeria 5 P P Togo 5 P P P
Niue 5 P P Tonga 5 P P
North Macedonia 5 P P Trinidad and Tobago 5 P P
Northern Mariana Islands 5 P P Tunisia 5 P P
Norway 3 P P P Turkey 3 P P P
Oman 1 P P P P Turkmenistan 5 P P
Pakistan 2 P P Turks and Caicos Islands 5 P P
Palau 5 P P Tuvalu 5 P P
Panama 5 P P P Uganda 5 P P P P
Papua New Guinea 5 P P Ukraine 5 P P
Paraguay 5 P P P United Kingdom 3 P P P P
Peru 5 P P United States of America 4 P P P
Philippines, The 4 P P P P Uruguay 5 P P
Poland 3 P P P P Uzbekistan 5 P P
Portugal 3 P P P P Vanuatu 5 P P
Puerto Rico 5 P P Vatican City 3 P P P P
Qatar 1 P P P P Venezuela 5 P P P
Reunion, Island of 5 P P Vietnam 4 P P
Romania 3 P P Virgin Islands (British) 5 P P
Russian Federation, The 5 P P Virgin Islands (US) 5 P P
Rwanda 5 P P Yemen, Rep. of 4 P P P P
Samoa 5 P P Zambia 5 P P P
San Marino 3 P P P Zimbabwe 5 P P P
Sao Tome & Principe 5 P P
doc = document contents only P = document and non-document contents
For transit times and the availability of DHL Express 12:00 and DHL Express 9:00 for your origin and destination address, please refer to the DHL
Capability Tool at dct.dhl.com. Pieces with a single base length up to 300cm are accepted. Additional surcharges may apply.19
DHL Service & Rate Guide 2020: United Arab Emirates
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
Export rates by zone and product
DHL EXPRESS WORLDWIDE
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Documents only up to 2kg
0.5 251.13 302.63 334.82 373.45 450.71
1 379.90 457.16 502.22 560.17 682.50
1.5 379.90 457.16 502.22 560.17 682.50
2 566.63 682.51 753.35 843.50 1,030.19
Documents from 2.5kg and non-documents from 0.5kg
0.5 283.88 342.11 378.48 422.16 509.52
1 429.47 516.80 567.74 633.24 771.56
1.5 429.47 516.80 567.74 633.24 771.56
2 640.55 771.56 851.63 953.52 1,164.61
2.5 640.55 771.56 851.63 953.52 1,164.61
3 1,019.05 1,237.43 1,353.88 1,521.30 1,819.73
3.5 1,019.05 1,237.43 1,353.88 1,521.30 1,819.73
4 1,019.05 1,237.43 1,353.88 1,521.30 1,819.73
4.5 1,019.05 1,237.43 1,353.88 1,521.30 1,819.73
5 1,019.05 1,237.43 1,353.88 1,521.30 1,819.73
5.5 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38
6 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38
6.5 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38
7 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38
7.5 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38
8 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38
8.5 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38
9 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38
9.5 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38
10 1,324.76 1,608.66 1,754.23 1,972.58 2,358.38
11 1,652.31 2,009.01 2,190.98 2,467.56 2,926.15
12 1,652.31 2,009.01 2,190.98 2,467.56 2,926.15
13 1,652.31 2,009.01 2,190.98 2,467.56 2,926.15
14 1,652.31 2,009.01 2,190.98 2,467.56 2,926.15
15 1,652.31 2,009.01 2,190.98 2,467.56 2,926.15
16 1,979.84 2,409.37 2,627.73 3,020.77 3,639.51
17 1,979.84 2,409.37 2,627.73 3,020.77 3,639.51
18 1,979.84 2,409.37 2,627.73 3,020.77 3,639.51
19 1,979.84 2,409.37 2,627.73 3,020.77 3,639.51
20 1,979.84 2,409.37 2,627.73 3,020.77 3,639.51
Table continues overleaf20
DHL Service & Rate Guide 2020: United Arab Emirates
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
Export rates by zone and product
DHL EXPRESS WORLDWIDE
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
21 2,380.20 2,882.50 3,151.83 3,705.00 4,527.56
22 2,380.20 2,882.50 3,151.83 3,705.00 4,527.56
23 2,380.20 2,882.50 3,151.83 3,705.00 4,527.56
24 2,380.20 2,882.50 3,151.83 3,705.00 4,527.56
25 2,380.20 2,882.50 3,151.83 3,705.00 4,527.56
26 2,452.98 2,969.84 3,253.73 3,821.46 4,658.58
27 2,525.77 3,057.19 3,355.63 3,937.91 4,789.62
28 2,598.56 3,144.53 3,457.54 4,054.35 4,920.64
29 2,671.35 3,231.88 3,559.44 4,170.81 5,051.66
30 2,744.12 3,319.22 3,661.35 4,287.26 5,182.68
40 3,023.98 3,613.04 3,990.18 4,823.91 5,836.41
50 3,553.30 4,208.60 4,651.86 5,750.31 6,961.29
60 4,082.62 4,804.16 5,313.54 6,676.71 8,086.17
70 4,611.94 5,399.72 5,975.22 7,603.11 9,211.05
For each additional 1kg
30.1 - 1,000* 52.94 59.56 66.17 92.64 112.49
DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 75 countries worldwide.
Add 50.00 AED to the DHL Express Worldwide prices.
DHL Express 9:00 (10:30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 53 countries
worldwide. Add 100.00 AED to the DHL Express Worldwide prices.
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in AED and and includes fuel surcharge and government levy. Customs duties, taxes, clearance-related charges, VAT and other surcharges
are not included in the above rates.
Terms and conditions apply – see dhl.ae for details.
*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting DHL
standards for packing. Refer to our Packing Guide on dhl.ae/packingguide. These network restrictions are subject to change with 30 days’ notice.21
DHL Service & Rate Guide 2020: United Arab Emirates
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Documents only up to 2kg
0.5 228.30 275.12 304.39 339.50 409.74
1 345.37 415.60 456.57 509.25 620.46
1.5 345.37 415.60 456.57 509.25 620.46
2 515.12 620.47 684.87 766.82 936.54
Documents from 2.5kg and non-documents from 0.5kg
0.5 258.08 311.01 344.08 383.79 463.20
1 390.43 469.82 516.13 575.68 701.42
1.5 390.43 469.82 516.13 575.68 701.42
2 582.32 701.42 774.21 866.84 1,058.74
2.5 582.32 701.42 774.21 866.84 1,058.74
3 926.41 1,124.94 1,230.80 1,383.00 1,654.30
3.5 926.41 1,124.94 1,230.80 1,383.00 1,654.30
4 926.41 1,124.94 1,230.80 1,383.00 1,654.30
4.5 926.41 1,124.94 1,230.80 1,383.00 1,654.30
5 926.41 1,124.94 1,230.80 1,383.00 1,654.30
5.5 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99
6 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99
6.5 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99
7 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99
7.5 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99
8 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99
8.5 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99
9 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99
9.5 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99
10 1,204.33 1,462.42 1,594.76 1,793.26 2,143.99
11 1,502.10 1,826.38 1,991.80 2,243.24 2,660.14
12 1,502.10 1,826.38 1,991.80 2,243.24 2,660.14
13 1,502.10 1,826.38 1,991.80 2,243.24 2,660.14
14 1,502.10 1,826.38 1,991.80 2,243.24 2,660.14
15 1,502.10 1,826.38 1,991.80 2,243.24 2,660.14
16 1,799.86 2,190.34 2,388.85 2,746.16 3,308.65
17 1,799.86 2,190.34 2,388.85 2,746.16 3,308.65
18 1,799.86 2,190.34 2,388.85 2,746.16 3,308.65
19 1,799.86 2,190.34 2,388.85 2,746.16 3,308.65
20 1,799.86 2,190.34 2,388.85 2,746.16 3,308.65
Table continues overleaf22
DHL Service & Rate Guide 2020: United Arab Emirates
ZONES AND RATES
The International How to Ship Shipping Zones and
Services
Specialists with DHL Express Tools Rates
Calculate the Price Optional Customs Service Capability Export Import
Surcharges
of Your Shipment Services Services and Rating Zones Services Services
Import rates by zone and product
DHL EXPRESS WORLDWIDE IMPORT
Weight in kg Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
21 2,163.82 2,620.46 2,865.30 3,368.19 4,115.97
22 2,163.82 2,620.46 2,865.30 3,368.19 4,115.97
23 2,163.82 2,620.46 2,865.30 3,368.19 4,115.97
24 2,163.82 2,620.46 2,865.30 3,368.19 4,115.97
25 2,163.82 2,620.46 2,865.30 3,368.19 4,115.97
26 2,229.99 2,699.86 2,957.94 3,474.06 4,235.08
27 2,296.16 2,779.27 3,050.58 3,579.92 4,354.20
28 2,362.33 2,858.67 3,143.22 3,685.78 4,473.31
29 2,428.50 2,938.08 3,235.86 3,791.65 4,592.42
30 2,494.66 3,017.48 3,328.50 3,897.51 4,711.53
40 1,730.88 1,997.28 2,263.68 2,530.08 4,794.72
50 2,163.60 2,496.60 2,829.60 3,162.60 5,993.40
60 2,258.64 2,605.68 2,953.44 3,300.48 6,253.92
70 2,635.08 3,039.96 3,445.68 3,850.56 7,296.24
Multiplier rate per 1kg from 30.1kg
30.1 - 50 43.28 49.94 56.60 63.26 119.87
50.1 - 70 37.65 43.43 49.23 55.01 104.24
70.1 - 300 32.73 37.77 42.81 47.84 90.64
300.1 - 1,000* 32.73 37.77 42.81 47.84 90.64
DHL Express 12:00 – Guaranteed delivery before 12:00 on the next possible working day to over 75 countries worldwide.
Add 50.00 AED to the DHL Express Worldwide prices.
DHL Express 9:00 (10:30 to the USA) – Guaranteed delivery before 9:00 on the next possible working day to over 53 countries
worldwide. Add 100.00 AED to the DHL Express Worldwide prices.
Weights are rounded up to the nearest 0.5kg for shipments up to 30kg, and to the nearest 1kg thereafter.
Rates are in AED and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges.
Terms and conditions apply – see dhl.ae for details.
*DHL Express does not accept shipments exceeding 1,000kg, or containing pieces exceeding 300kg or 300cm in length, and/or not meeting DHL
standards for packing. Refer to our Packing Guide on dhl.ae/packingguide. These network restrictions are subject to change with 30 days’ notice.SERVICE POINT DETAILS Find your nearest DHL Service Point here. DHL Express United Arab Emirates P.O. Box 6252 Meydan Nad Al Shiba Dubai United Arab Emirates For contact details of the DHL Express office nearest to you, please visit our website at dhl.ae or call the customer service hotline on 600 567 567 Valid: 1st January 2020 The information in this guide is correct as of 1st January 2020. DHL reserves the right to amend or modify any of the information at any time.
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