Responsible Banking A different way of banking - July 2020 - BBVA
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Responsible Banking A different way of banking July 2020
Summary 01 Responsible Banking at BBVA 02 Balanced Relationships with clients : Financial Health 03 Sustainability 04 Responsible Practices & Community Investment 05 BBVA’s impact in society
01 Responsible Banking at BBVA
Responsible Banking - A different way of banking 4
OUR PURPOSE
To bring the age
of opportunity
to everyone
Creating opportunities for all our
stakeholders
Promoting a more sustainable and
inclusive society
Helping our clients achieve their life and
business goals
Engaging our employees in a more
inclusive and agile organization
Creating value for our shareholders
Responsible Banking - A different way of banking 5
01. Responsible Banking at BBVA
Responsible banking policy, a driver to deliver our purpose
and to have a true impact on people’s lives and business
Mission of our responsible With a multistakeholder And with the whole
banking policy approach bank involved
▰ Business Units & Support
To manage the responsibility Areas are integrating it in
that comes from the impact of Society Clients their operational models
BBVA’s activities on people &
society ▰ Responsible Business
Commitments
& responsible
function working mainly as
practices a second line to challenge
Suppliers Employees and give support to all
areas
Investors &
shareholders
Responsible Banking - A different way of banking 6
01. Responsible Banking at BBVA
Key commitments of responsible banking are totally
embedded in the BBVA strategy: new Strategic Priorities
Improving our client´s Helping our clients transition
What we stand for financial health towards a sustainable future
Drivers of superior Operational excellence
Performance Reaching more clients
Accelerators to Deliver The best and most Data and Technology
on our Strategy engaged team
Responsible Banking - A different way of banking 7
01. Responsible Banking at BBVA
A responsible banking policy based on four pillars
STRATEGIC PRIORITY #1
Improving our client’s financial health
1 Balanced relationships
with our customers based on transparency, clarity & responsibility
STRATEGIC PRIORITY #2
Helping our clients towards
a sustainable future
2 Sustainable finance
to halt global climate change & attain the UN Sustainable
Development Goals
3 Responsible practices
with employees, suppliers and other stakeholders
4 Community investment
to promote social change and create opportunities for all
Responsible Banking - A different way of banking 8
01. Responsible Banking at BBVA
Governance and accountability in responsible banking
Responsible 1 CORPORATE BODIES
Approval and monitoring of the responsible banking policy* and
responsible business plan
business function Report periodically to plenary & to the Executive Committee
reports regularly
to the Corporate 2 LEADERSHIP
Global Leadership
Bodies Team & Local Leadership approve and oversight specific plans
and norms related to responsible banking commitments
3 OPERATIONAL MODEL
Responsible Business
function to support and challenge support areas and
business units Global & local teams (140 people)
(*) Also named as Corporate Social Responsibility Policy
Responsible Banking - A different way of banking 9 01. Responsible Banking at BBVA Main sustainability indices on which BBVA is listed 2nd European Bank 4.4 Score (0 to 5) AAA rating A- score
Responsible Banking - A different way of banking 10 01. Responsible Banking at BBVA International standards with BBVA’s active participation
02 Balanced Relationships with clients: Financial Health
Responsible Banking - A different way of banking 12
02. Balanced Relationships: Financial Health
We want to be our clients’ trusted advisor
To achieve that, we focus our advice in enhancing their Financial Health
OUR VALUE PROPOSITION IS:
Day-to-day control Achieving Goals
(declared and not declared)
BBVA helps clients to easily have their
BBVA helps clients to optimize their
day-to-day finances under control and
financial health and manage their
manage them effortlessly:
finances to reach their goals, including:
Holistic advice and planning around goals such
Income and expenses are always right
as saving, investing, or specific life goals, both
Any issue the customer needs to be aware
small (e.g., a trip) or life changing (e.g., acquiring
of is anticipated in advance
a house, retirement)Responsible Banking - A different way of banking 13
02. Balanced Relationships: Financial Health
Our vision of advisory is
Personalized Proactive
Taking into account each customer’s needs and Anticipating through contextual, timely and
financial situation to focus on what’s more meaningful insights to ensure customers
relevant for them have awareness of their financial well-being &
are better able to reach their goals
Actionable TCR
(Transparent, Clear and Responsible)
Suggesting personalized and measurable
action plans integrating advice tools and Making sure we provide the relevant information
financial products to improve financial health (T), in an easy to understand way (C), and looking
after the customer interests in the short, medium
and long term (R)Responsible Banking - A different way of banking 14
02. Balanced Relationships: Financial Health
What are we doing? (1/3)
Building data based proactive and personalized advice journeys
Financial Health Journeys (Goals)
Data Debt Saving Financial Plan your future
Analysis Help optimize capacity cushion Help RMs to advice
their debt Help optimize Create clients on how to
effort and their expenditures awareness optimize their
total debt to start around the portfolio (return
Insights (level of garnering need for a and risks) to
leverage) some savings. safety net and achieve their goals
help them save
Contextual
Push message Tools Day 2 Day Control Journeys
Control and Effortless banking: Insurance:
protection: e.g. suggest e.g. suggest
e.g. duplicate bill, automation of home insurance
JOURNEYS Insight Personalized Info Tool Product recurrent customer to homeowners
foreseeable
Plan transactions without it
insufficient funds,
payroll received…Responsible Banking - A different way of banking 15
02. Balanced Relationships: Financial Health
What are we doing? (2/3)
PROGRAM YOUR BUDGETS & BBVA BBVA
ACCOUNT GOALS VALORA INVEST
Enables clients to set Allow clients to establish
rules that will help them Help clients to evaluate
budgets in certain Investment fund advising
achieve their goals simply the price of a house or a
categories as well as and contracting model
and effortlessly car
saving goalsResponsible Banking - A different way of banking 16
02. Balanced Relationships: Financial Health
What are we doing? (3/3)
TCR/Financial Health standards and its implementation
A Alignment of key customer contents
with TCR standards and FH promotion B Alignment of other solutions/
interactions with FH C FH/TCR
Training
TCR experts globally & locally Financial Health is a
TCR Advertising
Code
actively participate in the design key capability of
of solutions with high impact in BBVA´s re-skilling
clients (mobile app, E2E digital program (CAMP)
sales processes, payments New FH training course
processes, digital onboarding, … ) to be launched for all
to make sure we consistently employees in 2H 2020
promote FH in new customer 14.0000 + people
interactions and experiences already trained in TCR
either in person or
on-line
TCR Product TCR Contracts TCR Protocols
Summary PagesResponsible Banking - A different way of banking 17
02. Balanced Relationships: Financial Health
Performance: Financial Health (FH) & TCR
clients
Net FH Score Net TCR Score
How much do you agree with the statement “the bank How much do you agree with the statement “the bank provides you
helps you get your financial life in shape: plan and complete and clear information”?
control your expenses, know how much debt you can
afford to take on, build up your emergency fund…”?
Net FH Score Evolution
Net FH Score Ranking position 2019 2019 vs 2018
Ranking position 2019
Spain #1
Spain #1
Mexico #2
Mexico #1
Turkey #2
Turkey #2
Argentina #1
Argentina #2
Colombia #2
Colombia #1
Peru #1
Peru #1
Evolution: Statistically significant improvement Stability
NTCRS – ½ Promoters - ½ Detractors.
NTCRS – ½ Promoters - ½ Detractors.
Peer group: Spain (Santander, Caixabank, Bankia, Sabadell), Mexico (Banamex,
Peer group: Spain (Santander, Caixabank, Bankia, Sabadell), Mexico (Banamex, Santander, Banorte,
Santander, Banorte, HSBC), Turkey (Is-Bankasi, FinansBank, AkBank, YapiKredi,
HSBC), Turkey (Is-Bankasi, FinansBank, AkBank, YapiKredi, DenizBank), Argentina (Galicia,
DenizBank), Argentina (Galicia, Santander, HSBC, Macro), Colombia (Davivienda,
Santander, HSBC, Macro), Colombia (Davivienda, Bancolombia, Bogota), Perú (Interbank, BCP,
Bancolombia, Bogota), Perú (Interbank, BCP, Scotiabank).
Scotiabank).
Source: NPS Retail Open Market
Source: NPS Retail Open MarketResponsible Banking - A different way of banking 18
02. Balanced Relationships: Financial Health
Performance: customer relationships KPIs
Net Promoter Score (NPS) Clients Emotional Reputation (Pulse)
Ranking, December 2019 Performance in 2019 & evolution vs. 2018
INDIVIDUALS COMMERCIAL
Net FH Score Evolution
#1 #1 Ranking position 2019 2019 vs 2018
Spain 70,9
#1 #1
Mexico 74,0
#1 #1
Turkey (1) 72,7
#1 #1
US (2) 81,9
#1 #1 Argentina 76,7
#2 Colombia 69,4
#2 Peru 77,1
(1) Retail & Commercial NPS with YTD data.
Venezuela 75,3
Peer group: Spain (Santander, Caixabank, Bankia, Sabadell), Mexico
(Banamex, Santander, Banorte, HSBC), Argentina (Banco Galicia,
Santander, HSBC, Santander Rio, Banco Macro), Colombia (Davivienda, (1) Data based in 3 waves: April, September & December 2019 (2) Affluent people.
Bancolombia, Banco de Bogotá), Perú (Interbank, BCP, Scotiabank), Excellent Strong
Uruguay (ITAU, Santander, Scotiabank, Turkey (Is-Bankasi, FinansBank, Evolution: Statistically significant
Scores >=73 65-72 improvement
AkBank, YapiKredi, DenizBank)
Data verified by KPMG Source: RepTrak, Reputation Institute Stability03 Sustainability
Responsible Banking - A different way of banking 20
03. Sustainability
BBVA new strategic priorities
Two aspirations in sustainability to meet the most
relevant global trend
Use our role to impact on our
clients’ behaviors inspired by
selected SDGs
Help our clients to transition
to a more sustainable world Incorporate climate change risks
and opportunities in our Strategy
and business processes
Progressively align our
exposure to the most
sensitive sectors with the
Paris Agreement, in line with
our climate commitmentsResponsible Banking - A different way of banking 21
03. Sustainability
Creation of the Global Sustainability Office
MISSION
Foster business
growth
To accelerate sustainability across
the Group and integrate it into
everything we do
The Global Sustainability Office will build on
the efforts already made by the Group in the Build MAIN Manage
area of sustainability, leading the sustainability
capabilities
GOALS sustainability
development of a single agenda related to risk
sustainability, aligning the work of BBVA’s
respective units in their strategies and action
plans, and supporting the development of
new capabilities, working as one team
Set a single agenda
for stakeholders
Reporting to the Global LeadershipResponsible Banking - A different way of banking 22
03. Sustainability
Sustainable Finance Business (1)
Use our role to impact on our clients’ behaviors inspired by selected SDGs
WHERE WE WANT TO FOCUS
Climate Action
Three categories for business initiatives:
Mobilization of investments required to tackle the
01. Energy efficiency technologies reducing
challenge of climate change, in accordance with:
energy consumption per unit of product
SDG 7 Affordable and Clean Energy 02. Circular economy recycling, new materials,
SDG 12 Responsible Consumption and Production responsible use of natural resources, etc.
03. Carbon reduction renewables and other zero
SDG 13 Climate Action
CO2 energy sources, electric mobility
Inclusive Growth Three categories for business initiatives:
Mobilization of investments required to build inclusive 01. Provide access to financial services to
infrastructures and supporting an inclusive economic unbanked population mainly through basic digital
development, in accordance with: solutions
02. Inclusive with a focus on safe, affordable and
SDG 8 Decent Work and Economic Growth
sustainable basic services and transport systems
SDG 9 Industry, Innovation and Infrastructure
03. Support to entrepreneursResponsible Banking - A different way of banking 23
03. Sustainability
BBVA Strategy and Risk Management (2)
Incorporate climate change risks and opportunities
WHERE WE WANT TO FOCUS
TRANSITION RISK OPPORTUNITIES
Policy and legal Resource efficiency
Technology Energy source
Market Products / Services
Strategic Planning Climate change impacts and
Reputation Risk Management Markets the transition to a lower
Resilience
PHYSICAL RISK carbon economy have deep
Acute Financial Impact implications on the value
Chronic chains of most sectors
INCOME STATEMENT BALANCE SHEET
CASH FLOW
Revenues STATEMENT Assets & Liabilities
Expenditures Capital & Financing
Source: TCFD recommendations.
To incorporate climate-related risks in Credit Risk Statement by 2020Responsible Banking - A different way of banking 24
03. Sustainability
We started a strategic approach to sustainability
in February 2018 with our Pledge 2025
To finance To manage To engage
We will help to create the scale of We will manage our environmental & We will engage with all our stakeholders
capital mobilization to halt global social risks to minimize potential to collectively promote the
climate change & attain the UN negative direct & indirect impacts contribution of financial industry
Sustainable Development Goals to sustainable development
70% ▰ Activity progressively
€100 ▰ Green finance RENEWABLE
aligned with the Paris
Agreement
ACTIVE
COLLABORATION
▰ TCFD
recommendations
Billion ▰ Sustainable
infrastructure
ENERGY vs
2015 ▰ Internal carbon price in implementation
TO BE
MOBILIZED and agribusiness budgeting and planning ▰ Financial education
▰ Financial
inclusion &
68% CO 2
▰ Sector norms in mining,
energy, agribusiness &
▰ Promotion of
Responsible
EMISSIONS
entrepreneurship REDUCTION infrastructure Banking standards
vs 2015 ▰ Transparency in carbon- within the industry
related exposureResponsible Banking - A different way of banking 25
03. Sustainability To finance To manage To engage
... with a great progress as already
mobilized €30Bn in the first two years
2019 MOBILIZATION BREAKDOWN
SOCIAL INFRAESTRUCTURES AND FINANCIAL INCLUSION AND (Million of euros)
AGRIBUSINESS ENTREPRENEURSHIP
9% 13%
OTHER SUSTAINABLE GREEN FINANCING FINANCIAL INCLUSION
MOBILIZATION 394 Certified green loans AND ENTREPRENEURSHIP
15% 2,687 Green KPI-linked loans 685 Financial inclusion
4,379 Green corporate finance 1,426 Loans to vulnerable
entrepreneurs
1,120 Green projects finance
92 Loans to female
2,886 Green bonds
entrepreneurs
45 Green retail financing
116 Impact investment
SOCIAL INFRAESTRUCTURES OTHER SUSTAINABLE
2019 AND AGRIBUSINESS MOBILIZATION
new production: GREEN FINANCING 78 Social KPI-linked loans 1,137 ESG-linked loans
63% 1,501 Social corporate finance 497 Sustainable bonds
€18.1 billion
22 Social infraestructures 1,O22 Socially responsible
project finance investmentResponsible Banking - A different way of banking 26
03. Sustainability To finance To manage To engage
Innovating sustainable solutions
in a systematic way
CORPORATE CLIENTS
Our goal is for
Growing development of client’s solutions portfolio:
all BBVA products
Green & Social Bonds Bilateral Green & Social Loans Syndicated Green Loans
to offer a
Linked ESG Loans Green Project Finance Green ECA credit
sustainable option
Leadership in green bonds in Spain and pioneer in sustainable corporate
lending at a global level
We plan to reach
this goal throughout
RETAIL clients 2020 for its main
Sustainable Funds Green Mortgage Loan Green Car Loan products sold
Sustainable Pension Plan Financial Contract Credit Cards
in SpainResponsible Banking - A different way of banking 27
03. Sustainability To finance To manage To engage
And with a key differentiated approach to financial
inclusion through its BBVA Microfinance Foundation United Nations grants
consultative status
The Foundation is the leading philanthropic initiative in Latin America, serving over 2.2 million vulnerable
entrepreneurs in 2019. Recognized by OECD as the second largest philanthropic institution supporting international
financing for development, with presence in Colombia, Peru, Dominican Republic, Chile & Panama
2,246,396 USD 1,293
TOTAL 8,565 USD 14,471 m AVERAGE
CLIENTS EMPLOYEES 596 DISB. AMOUNT LOAN
BRANCHES/ SINCE ITS FOUNDATION
SERVICES POINTS (2007)
926,096 Client credits (*)
15% 22% 47% 16%
Extremely poor Poor Vulnerability Others
60% 35% 41%
WOMEN RURAL BASIC EDUCATION
(*) Source: BBVA Microfinance Foundation
Social Performance ReportResponsible Banking - A different way of banking 28
03. Sustainability To finance To manage To engage
BBVA sustainable bonds issuance
First Green AT1 bond issued by a Gender Bond issued
financial institution world-wide in 2020 by Garanti Bank All are based on the BBVA’s SDGs Bond
▰ $75 Mn 6-year Social Framework publicly launched on May which
Bond purchased by follows the ICMA1 Green Bond Principles
Two €1 Bn 7-year Green Bond
IFC. 6-year. Proceeds (GBP), Social Bond Principles (SBP) and
Senior-Non Preferred in 2018 & 2019 Sustainable Bond Guidelines
will be lent to small
▰ BBVA’s inaugural green bond was business owned by
the largest financial Green Bond in the Green Eligible Categories
women
Eurozone and the first Green Bond for Energy Efficiency
a Spanish bank at the moment Sustainable Transport
▰ 2019 Green Bonds impact report: Green Bond issued Water
• 724,000 tons CO2 avoided by BBVA Bancomer Waste Management
• 6,964,065 m3 water managed ▰ $168 Mn 3-year senior Renewable Energy
• 295,514 tons waste managed unsecured Green Bond
(3.500 mdp) becoming Social Categories
First COVID-19 Social Bond the first Mexican financial Healthcare
by an European bank in 2020 corporate to enter the
Education
▰ €1Bn 5-year Senior Preferred to alleviate the green bond market
severe social and economic impacts of the SME financing and
COVID-19 pandemic supporting SMEs, microfinancing
Corporates and funding eligible projects in First structured green bond Affordable housing
Healthcare, Education and Affordable Housing using blockchain technology
(1) International Capital Market Association (ICMA)Responsible Banking - A different way of banking 29
03. Sustainability To finance To manage To engage
Environmental direct impacts:
2025 targets and performance
Committed with Science Based Targets Initiative & RE 100 Initiative to achieve 100%
renewable energy in 2030
-8% BBVA carbon
856 GWh
Electricity
813 GWh 787 neutral in 2020 for
consumption GWh
-11% its GHG emissions
762 GWh 70% scope
48% 1, 2 and business
% renewable 29% travels and set an
energy 39%
internal carbon
249 -68%
MtCO2e price in our
CO2 emissions
(scope 1 & 2) 271 -22% 87 budgeting decision-
MtCO2e MtCO2e
212
MtCO2e making
2015 2019 2020 2025
Target TargetResponsible Banking - A different way of banking 30
03. Sustainability To finance To manage To engage
Sector norms
Purpose Scope
To address industry-specific sustainable Corporate & Investment Banking activities
issues and provide clear guidance on the carried out by all BBVA Group institutions,
procedures that must be followed during businesses lines, branches, subsidiaries
customer management and transactions in and geographies
these sectors A set of norms
Energy Mining
that are best
Integrating new Human
Rights commitment
Integrating new
environmental
practices
Infrastructure Agribusiness
commitment within the
Due diligence processes industry that
How we did it? Escalation & exceptions
will be
annually
Exemptions will only take place exceptionally
Based on international Benchmark and shall only be approved by the CIB updated
standards analysis Leadership Committee
Exemption requests must be clearly justified
See full sector norms and supported by all decision-making tiersResponsible Banking - A different way of banking 31
03. Sustainability To finance To manage To engage
Engagement with all stakeholders and
commitment with the main global initiatives
REGULATORS clients
Advocacy Raise awareness
Knowledge sharing Educating & empowering
Representing
COMPETITORS CORPORATE European banking at
Partnerships CLIENTS
Self-regulation Dialogue the Global Steering
Support
Committee of United
Pledge2025
Nations forum for
WATCHERS INVESTORS financial institutions.
Hearing & learning Holistic view
Transparency Transparency Chair of the
Sustainable Finance
SUPPLIERS EMPLOYEES
Working Group at the
Dialogue
Support
Raise awareness European Banking
Call to action
FederationResponsible Banking - A different way of banking 32
03. Sustainability To finance To manage To engage
Climate Commitment with
the Paris Agreement
In accordance with the Paris Agreement, we commit to align our portfolios
to reflect and finance the low-carbon, climate-resilient economy required
to limit global warming to well-below 2, striving for 1.5 degrees Celsius
One of the five global
banks committed ▰ Focusing our efforts where we have or ▰ Engaging with governments, scenario
since Katowice can have the most significant impact, i.e. providers and other relevant entities
initially focusing on the most carbon- on the development of clear and
COP24 and signing intensive and Climate-vulnerable sectors feasible sector-specific roadmaps
within our portfolios
the Collective ▰ No later than within three years of
▰ Engaging and working with our clients on signing up to this commitment, setting
Commitment to their transition and publishing sector-specific,
Climate Action ▰ Working with other institutions to develop
scenario-based targets for portfolio
alignment
promoted by UNEP FI the necessary methodologies to measure
climate impact and alignment with global
and local climate goalsResponsible Banking - A different way of banking 33
03. Sustainability To finance To manage To engage
Principles for
6 Principles
Responsible Banking
ALIGNMENT
Align our business strategy with society’s goals as expressed
in the Sustainable Development Goals, the Paris Climate
Shaping our future Agreement and relevant national and regional frameworks.
IMPACT AND TARGET SETTING
Continuously increase our positive impacts while
reducing the negative impacts.
CLIENTS AND CUSTOMERS
Work responsibly with our clients and our customers to
create shared prosperity for current and future generations.
STAKEHOLDERS
Consult, engage and partner with relevant stakeholders
to achieve society’s goals.
GOVERNANCE AND CULTURE
Implement commitments through effective governance
and settings targets for our most significant impacts.
TRANSPARENCY AND ACCOUNTABILITY
Commit to transparency and accountability for our positive
and negative impacts, and our contribution to society’s goals.
Source: Principles For Responsible Banking. https://www.unepfi.org/banking/bankingprinciples/04 Responsible Practices & Community Investment
Responsible Banking - A different way of banking 35
04. Responsible Practices & Community Investment
Our people, a first-class workforce
OUR VALUES OUR PEOPLE STRATEGY ETHICAL CONDUCT
Ensure we have the best and most Code of Conduct updated and
engaged Team by: approved by the Board of
Customers
#1 Directors in 2015.
comes first
Inspiring a high performing team with a common
Purpose and shared Values
Includes commitments to the
#2 prevention of corruption in the
Reinventing our professional development model
We think big Group in its relations with
by building an ecosystem where our People can
create and capture opportunities suppliers, anti bribery policies,
acceptance of gifts, events
#3
Leading transformation of BBVA by building core management, prevention of
We are one team capabilities and reskilling our People money laundering and
#4 commitments regarding
Creating the conditions for flexible and sustainable politically exposed persons.
work environmentsResponsible Banking - A different way of banking 36
04. Responsible Practices & Community Investment
Main responsible practices related to
people management
COMPENSATION DIVERSITY & INCLUSION
Variable remuneration linked to the Group’s 49.6% of women in all management positions |
strategic objectives (financial and non-financial) 22.8% in top management positions
Values & behaviors as KPI for all employees Employee ratio 54% women | 46% men
Responsible Banking Synthetic Index as KPI for UN Women’s Empowerment Principles signatory
Group Executive Chairman & LGBTI Rules of Conduct for
TRAINING WORK ENVIRONMENT
€47.8 million investment Commitment survey: 90% participation |
average score of questions: 4.11 out of 5 points
42.4 hours of training per employee
“Work better. Enjoy life” new global plan
90% employees trained
Effective time management initiatives
Changing work practicesResponsible Banking - A different way of banking 37
04. Responsible Practices & Community Investment
Internal Emotional Reputation KPIs
BBVA INTERNAL REPUTATION (REP TRAK PULSE) – 2020:
STATUS AND EVOLUTION VS 2017. SCALE 0-100
BBVA’s global internal
reputation has increased
in 2020.
Spain, Holding and CIB
(due to CIB-Spain) show
the major increases.
Note: statistically significant differences depend in the sample of each country.
(1) Global score is calculated as a weighted average considering the number of employees of each country and BU (Retail / Corporate Services). Global score for 2018 reported last year didn’t include Turkey because
the fieldwork was later.
(2) The decrease in CIB Global is due to the decrease in CIB Spain (-6.4)Responsible Banking - A different way of banking 38
04. Responsible Practices & Community Investment
Community investment, €113.8M and 11.5M
people benefited in 2019
% OF INVESTMENT BY BENEFICIARIES BY
FOCUS OF ACTION FOCUS OF ACTION MAIN AREAS OF ACTION
7% 1% 17%
16% 9% FINANCIAL EDUCATION SOCIAL
Aimed at promoting the ENTREPRENEURSHIP
27%
acquisition of financial skills and Designed to support the most
comentencies to enable people vulnerable entrepreneurs and
15% 11% to make informed financial thos whose companies have
19% decisions a positive social impact
0%
11%
30% 6%
32% KNOWLEDGE, EDUCATION OTHER INITIATIVES
AND CULTURE Supporting social entities,
By supporting initiatives that Volunteering and promoting
promote development and that social responsibility
Financial education Entrepreneurship Knowledge Science allow the creation of
Education Culture Community support opportunities for peopleResponsible Banking - A different way of banking 39
04. Responsible Practices & Community Investment
Community investment main initiatives in 2019
KNOWLEDGE,
FINANCIAL EDUCATION ENTREPRENEURSHIP EDUCATION AND CULTURE
Financial education for society Global initiatives:
▰ 1.9 million children, youth, adults and SME’s
benefited in 2019
▰ €7.7 million invested in 2019
Financial capabilities in customer solutions Focuses its activity on the
▰ Financial Health: a set of tools to take control
generation of knowledge through
of your finances science & culture
Local Initiatives
Budgeting Financial Program
Development in contries where BBVA is present
▰Grants for cultural creators
Tool Calendar your Account
▰Collaboration with reference entities
▰ Financial education content integrated into Small BBVA
Business Open Space
(museums, theaters, others)
customer solutions
Women ▰Prizes
Advocacy and promotion of financial Productive and
entrepreneurs
▰Local initiatives fostered by
Educational Centers
education Entrepreneurship School Chair of Entrepreneurship at the Andrés
Bello Catholic University
Foster Support Create & disseminate
countries where BBVA is present
Agricultural Entrepreneur Art and Crafts
alliances research knowledge Award FaitResponsible Banking - A different way of banking 40
04. Responsible Practices & Community Investment
Our response to COVID-19 (1)
Protect the health and Continue to provide an Offer financial
safety of our employees, essential service to the support to our clients
clients and the community economies where we operate
86,000 Reorienting our clients to remote
and digital channels
€17 billion
employees working remotely Total loan growth in Q12
Central services Network ▰ Deferrals of mortgages
Digital customers 59%
95% 71% and other loans,
repayment flexibility
▰ Proactively providing new
▰ BBVA donates €35 million for the lines of credit through
fight against COVID-19 Mobile customers 54% government facilities
▰ €2+million mobilized in campaigns
with employees' donations
matched by BBVA
▰ 300+ top management members
Digital sales 63%
(1) Data as of end March 2020
waive 2020 bonus (2) Total gross loan book growth in constant €05 BBVA’s impact in society
Responsible Banking - A different way of banking 42
05. BBVA’s impact in society
BBVA’s impact in society
CONTRIBUTION TO DEVELOPMENT
2.2 million 9.8 million
entrepreneurs supported in entrepreneurship initiatives
CREATING WEALTH
€9,290M €4,920M €1,734M
contribution through paid paid in salaries and wages of remuneration in
and accrued taxes cash to shareholders
CONTRIBUTIONS TO SOCIETY
€113,8M 11.5M
investment in social programs people benefited from social programs
Verified by KPMGFor further information https://shareholdersandinvestors.bbva.com/
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