Repair and reshape Creating a better normal - 2020 GLOBAL IMPACT REPORT - Deloitte
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Repair and reshape Creating a better normal 2020 GLOBAL IMPACT REPORT
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Message from By the numbers Transparency and sustainability
Deloitte Global CEO People ESG alignment
Total headcount Commitment to sustainable development
Stories of impact Headcount by gender Environmental sustainability
People Headcount by region Respect, inclusion and diversity
Performance Total new hires Leadership and governance
Planet Attracting top talent Responsible operations
Developing top talent Deloitte organization structure
Societal investments Confidentiality, privacy and cybersecurity
Community response to COVID-19 Ethics
Performance Independence
Total revenue Global security
Revenue by business Public interest
Revenue by industry Public policy
Revenue by region Risk management
Planet Reporting
WorldClimate Reporting process and materiality
Net-zero carbon emissions by 2030 Performance metrics
About us
Deloitte core services
Locations
2
Message from
Message from
Deloitte Global CEO
Stories of impact
People
Performance
Deloitte Global CEO
Planet
By the numbers
People
Performance
Planet
Both our
About us In the 175 years since William Welch has an opportunity not just to help repair
Deloitte core services
Deloitte’s modest entry into professional the world, but also help reshape a better
Locations
organization and
services, the world has faced a multitude world—and an established track record that
Transparency and sustainability
of threats and challenges. This past year, says we can make it a reality.
though, has been uniquely difficult. The
the world …
ESG alignment
Responsible operations confluence of the COVID-19 pandemic, Reflecting on fiscal year 2020
Reporting multiple instances of racial injustice and During times of great uncertainty, we look
the civil unrest that resulted, financial
uncertainty, and record-shattering extreme
to Deloitte’s Purpose and Shared
Values as our north stars. We remain
will do more than
climate events have exposed the deepest
cracks in society’s foundations and
committed to taking care of each other and
leading the way for our people, Deloitte simply return
compelled us to marshal our strength
and resilience.
clients and communities.
to normal.
What we’ve learned about the Deloitte
Deloitte—and other institutions—didn’t just organization this past year is that with scale
survive past crises, we emerged stronger comes strength. Financially, Deloitte posted performance—and also juggling personal
every time. Over and over, human ingenuity aggregate revenue of US$47.6 billion and and family obligations—has been a
has unfailingly demonstrated the ability 5.5% growth in local currency. That’s below demanding feat. Deloitte practitioners
to persevere, adapt and flourish. Knowing our pre-pandemic forecasts, but slightly have delivered for their clients. As Deloitte
that gives us confidence that both our better than we anticipated heading into the leaders, we’ve stood behind our people,
organization and the world will rally again; final quarter of our fiscal year, and proof prioritizing their well-being and providing
that we have a chance do more than return of Deloitte’s resiliency. resources and support to help ease
to normal. We can and should pursue a the burden as the lines between
better normal. Deloitte is our people. And our resilience, home and work blurred and societal
while a product of many factors, is primarily divisions intensified.
We need to examine what has worked and a result of our approximately 330,000
what has gone wrong on a global scale and professionals around the world. Overnight, Over the past five years, Deloitte has been
acknowledge where we all might need to Deloitte practitioners, who typically are on a transformational journey that has
listen more keenly, adapt our thinking and embedded with clients, traveling to meet given us a strategic advantage, particularly
change our actions. For Deloitte specifically, Deloitte clients or gathered in Deloitte in today’s environment. Deloitte has
we also need to assess how our strategy offices working for Deloitte clients, were told been able to deliver the multidisciplinary
fared, how our people and processes to stay home. Working remotely is nothing strategies and solutions businesses needed
adapted, and how quality and commitment new at Deloitte; both our technology and to respond and recover in the early
to Deloitte clients has helped them respond, culture enable it. But, doing it full time stages of the pandemic. And as the world
recover and thrive under the strain of while maintaining close relationships with reopens, Deloitte is helping businesses
extraordinary circumstances. Deloitte our clients and preserving high levels of adapt and thrive.
3
Message from Deloitte’s Purpose, to make an impact these confluent crises; the chance to make business solutions, focusing on offerings
Deloitte Global CEO that matters, compels us to contribute business and society better than before. that organizations will need in this new
to the communities where we live and environment—transformation, cyber,
Stories of impact
work. This past year, that impact totaled Looking to fiscal year 2021 and building digital and cloud—while continuing to
People
US$265 million (including more than 1.5 a better normal deliver the full breadth and depth of our
Performance
Planet
million hours of volunteer and pro bono As Deloitte looks toward the coming decade, multidisciplinary model that Deloitte
work), and progress continued against a few things are certain. clients depend upon.
By the numbers our commitment to impact 50 million lives
People through WorldClass. We know that few businesses will do We are fortunate to build from a position
Performance things exactly the same way as before. of strength. Deloitte was named the most
Planet In a time of exceptional strain for our Organizations will learn from these valuable commercial services brand by
communities, it has been gratifying to see crises and implement changes that enhance Brand Finance for the second year in a
About us our people take it upon themselves to serve their resilience. row in FY2020. The most recent PCAOB
Deloitte core services
those on the front lines and communities in inspection results demonstrate Deloitte’s
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deep need of assistance. From the Deloitte We know some new ways of working and uncompromising dedication to audit quality.
Transparency and sustainability
professionals in Canada who developed living will continue, especially those And Deloitte has received several awards for
ESG alignment GroceryHero to match volunteers with busy offering greater convenience and at lower its sustained commitment to diversity and
Responsible operations front-line professionals in need of someone costs. And we know business will need to inclusion. However, we recognize there is
Reporting to shop for them, to the Deloitte Spain adapt to markets that have changed much more still to be done.
professionals who joined forces to make and are changing, technologies that are
and supply thousands of masks to COVID-19 rapidly evolving, and new societal attitudes The pandemic, the economy, social conflict
front-line workers, our people have been and values. and climate-related catastrophes will
motivated to use their skills to make a continue to test all businesses, including
difference. At an organization-wide Our commitment to building a better Deloitte. But we do not accept that our
level, Deloitte donated to the World Health normal begins with people. We are future is pre-ordained. It is ours to shape.
Organization’s COVID-19 Solidarity expanding opportunities at Deloitte—— The need for the kinds of problem-solving
Response Fund and invested about and throughout our communities with knowledge, skills and experience Deloitte
US$20 million toward COVID-19 related WorldClass—especially among traditionally offers has never been greater.
relief efforts. underrepresented and marginalized groups.
As a large organization, we can apply our In this report, you’ll read more about
Our commitment influence to promote equality and justice
throughout society, cultivate inclusiveness,
what Deloitte is doing to help create
a better normal for people, for Deloitte
to building a
and empower all people to grow personally clients and for the planet—guided by
and professionally. the same fundamentals, Shared
Values and Purpose that have helped us
better normal We are tackling the climate crisis head on.
Our new WorldClimate strategy articulates
overcome previous crises over our
175-year history and emerge stronger.
begins with people. Deloitte’s responsibility to make sure our
own house is in order, to inspire our people I have no doubt we’ll do that again.
to act, and to engage our ecosystems and
alliances in our cause. We will reduce our
Finding ways to serve clients with own footprint and grow our capabilities so
minimal disruption while supporting our we can deliver best-in-class solutions that
communities and keeping our people help Deloitte clients do the same.
engaged, productive and mentally healthy
the past several months has tested the From a business perspective, Deloitte Punit Renjen
Deloitte organization’s capabilities and spirit. will continue to make markets and create Deloitte Global CEO
At the same time, we see the silver lining in opportunities to grow alliance-enabled
4
Stories of impact:
Message from
Deloitte Global CEO
Stories of impact
People
Performance
People
Planet
By the numbers
People
Performance
Planet
About us Through the many challenges of the past remote workers shared glimpses into When COVID-19 hit, organizations
Deloitte core services
several months, successful businesses their private lives while essential workers adopted technologies that enabled
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have focused on people—identifying ways vocalized their personal struggles. This has seamless collaboration; adjusted schedules
Transparency and sustainability
to support employees, clients and other elicited empathy during a time of crisis that to accommodate team, client and family
ESG alignment members of society during the COVID-19 advances understanding and helps create a obligations; and encouraged teaming and
Responsible operations crisis and helping them prepare for the deeper relationship between managers job sharing to meet changing
Reporting world after it. and team members. business needs.
People who can Everyone wants to feel they can be
themselves and to thrive in their careers.
In doing so, many business leaders
observed what Deloitte has long known:
work from
Deloitte’s culture is supported by its People who can work from any place
ALL IN diversity and inclusion strategy, at any time are more productive, creative
which is focused on providing all Deloitte and efficient. In Deloitte Global’s 2020
any place at any people with equal opportunities to
grow, develop and succeed.
Millennial Survey, two-thirds of millennials
said that working remotely enables a
time are more Through ALL IN, Deloitte aims to increase
better work/life balance. And half of all
respondents said they’ve felt more able to
productive, creative the recruitment, retention, promotion and
recognition of underrepresented groups
bring their “true selves” to work by having
their offices at home.
and efficient. and achieve gender balance across the
organization. The strategy also empowers There also are tangible cost and
LBGT+ colleagues to feel confident and environmental benefits to working remotely;
The pandemic accelerated new, more thrive at Deloitte. And it promotes mental reduced commuting, for example, can
flexible ways of working and increased health resources that are critical to creating save families money and time, and reduce
awareness of the importance of mental an inclusive workplace. CO2 emissions.
health in the workplace. But, perhaps more
notably, the dual health care and economic Enhancing flexibility is another way As an increasing number of Deloitte clients
crises heightened awareness among companies can address mental health and shift to alternative working arrangements,
business leaders of the importance of other improve their employees’ environments. practitioners have leveraged this know-how
issues—including trust, empathy, training The pandemic reinforced that some jobs, to offer valuable guidance to ensure these
and development, diversity and inclusion, often the most essential ones, cannot transitions are seamless. And as society
and having a purpose beyond profit. be done remotely. But teachers, doctors, reopens, Deloitte will continue to provide
consultants and others proved out of the insights they need to make flexible
Throughout the pandemic, employees necessity that many tasks can be more work not only a back-up option, but also a
have revealed more about themselves; flexible than previously imagined. valuable solution.
5
Stories of impact:
Message from
Deloitte Global CEO
Stories of impact
People
Performance
People
Planet
By the numbers
People
Performance
Planet
The pandemic has
About us Even with the temporary closure of all Impact Days, or annual days of service.
Deloitte core services
Deloitte University facilities in the wake We’ve reimagined our approach to giving
Locations
amplified the need
of COVID-19, the organization continues back in response to COVID-19. Focusing on
Transparency and sustainability
to provide its professionals with training Impact Every Day, Deloitte has provided
opportunities, launching Cura, a virtual lifesaving supplies to essential workers on
for employers to
ESG alignment
Responsible operations platform to deliver customized learning the front lines; donated airline ticket balance
Reporting content instantly to approximately that enabled medical professionals to travel
330,000 Deloitte people. Deloitte has also
maintained its commitment to professional
actively invest in to treat patients; and provided additional
support to organizations with which Deloitte
development and promotion programs,
understanding that building leaders for the their people. collaborates through WorldClass to help
the 1.5 billion children whose educations
future is more important than ever. have been impacted by lockdowns.
Business leaders today, however, must Through WorldClass, Deloitte people are The pandemic has amplified the need for
do more than just prepare their own engaging in concentrated efforts to develop employers to actively invest in their people,
people for the workplace of tomorrow. job skills, improve educational outcomes support communities, uplift citizens and
Deloitte is committed to empowering and expand opportunities for 50 million tackle society’s most complex challenges.
people everywhere to think creatively, use people worldwide by 2030. During FY2020, It’s shown just how connected people
technology efficiently and communicate WorldClass touched the lives of more than are around the globe and how quickly
effectively so they can prosper in this 7 million people through nearly US$105 business leaders can respond in a crisis—
new world. million of investments in WorldClass lessons that can guide the development
activities, including almost 770,000 hours of of a better future.
In communities around the globe, access to volunteer and pro bono time.
quality education and job opportunities has
not been equal. This ultimately contributes We also encourage Deloitte people to
to less diversity in the workforce generally. mentor members of their communities,
At Deloitte, we believe we make the greatest connect with nonprofit organizations
societal impact when our professionals focused on education, and engage in candid
use their skills and knowledge to help conversations about the effects of
those from traditionally underrepresented systemic racism.
segments of society achieve their
aspirations and reach their potential. Deloitte launched a number of initiatives to
aid people in response to COVID-19. In the
past, Deloitte firms around the world hosted
6
Stories of impact:
Message from
Deloitte Global CEO
Stories of impact
People
Performance
Performance
Planet
By the numbers
People
Performance
Planet
About us The phrase “new normal” has become shared interests, allowing them to be more measures implemented and subsequently
Deloitte core services
commonplace in 2020 as people globally try innovative and less vulnerable. relaxed by nearly 200 countries, in addition
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to imagine how a post-pandemic world will to traditional COVID-19 case and testing
Transparency and sustainability
look and function. In business, the evolution These changes already were in motion information from around the world, enabling
ESG alignment to a different kind of new normal—a result when the pandemic shifted them into leaders to identify trends and design data
Responsible operations of the marriage of physical assets and overdrive. Businesses of all stripes, driven recovery strategies. By connecting
Reporting advanced digital technologies known from family owned shops to the largest technology, cross-industry insights and
as the Fourth Industrial Revolution—has multinational conglomerates, were forced to deep domain knowledge, Deloitte is making
been transpiring the past few years. rapidly reevaluate and revamp every aspect a tangible contribution in the battle against
of their operations. Whether they were COVID-19 and the economic and societal
The future of work ready or not, the future of work arrived
ahead of schedule—and it is more layered
damage the pandemic has caused.
and complex than most had anticipated. In the wake of the pandemic, Deloitte
arrived ahead of Many shortcomings of business,
firms also helped many clients quickly
virtualize their operations and develop crisis
schedule—and it is government and society were exposed by
the crisis, faults that must be addressed
response plans using Deloitte’s resilient
leadership framework—a collection of
more layered and as lockdowns lift and commerce cautiously
resumes. Repairing the damage is critical,
recommendations CEOs can implement to
blunt the crisis’s impact and enable their
complex than most but the world cannot simply return to the
way things were. We have an opportunity
organizations to emerge stronger.
had anticipated.
to reimagine work—and reshape the As the world slowly reopens, it will do
world—so that future adversities are more so in a landscape that lives and works in
predictable and manageable. radically different ways. That will place
tougher demands on business, from how
Each concept of what someday may be Deloitte excels at helping businesses both and where they meet their customers, to
considered typical is driven by very different manage the unexpected and anticipate and safety measures that offer employees
considerations. But at Deloitte, we see adapt to long-term trends. One example and the public peace of mind. To embrace
significant overlap in these visions of the is the Deloitte COVID-19 Global Recovery and sustain nontraditional work
future. In both, there’s more reliance on Navigator, which consolidates and enables environments, organizations may need
technology, altering the ways people do analysis of key health, social, and economic to rethink real estate needs, employee
work and interact with their clients. There’s data to inform government and private benefits and incentives, staffing, culture,
more resiliency and flexibility built into sector decision making and activities based communication protocols and, of course,
planning and processes so that businesses on actions taken by others around the physical and cloud-based computing
can pivot quickly when needed. And there’s world. This unique dataset brings together requirements and cybersecurity.
greater cooperation among entities with
7
Stories of impact:
Message from
Deloitte Global CEO
Stories of impact
People
Performance
Performance
Planet
By the numbers
People
Performance
Planet
Organizations
About us Deloitte’s job is to guide businesses through ability to address unanticipated situations
Deloitte core services
this journey—and make the case for and a steady commitment to address
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Transparency and sustainability
advanced technologies such as the cloud,
artificial intelligence, cyber and other digital that work together the needs of all stakeholders in the best
way possible.
transformations where and when they fit.
ESG alignment
Responsible operations
This applies as much to Deloitte firms as it
stand a much At Deloitte, we’re committed to applying
what we’ve learned—throughout our
better chance of
Reporting
does to their clients. 175-year history and especially during
the pandemic—to meet this moment and
Another lesson from the pandemic is just
how connected the global community is.
succeeding than help Deloitte clients emerge from it even
more resilient. When we do, in cooperation
It took less than eight months for a virus
borne in one city to infect more than 22 those that try to go with like-minded organizations, then a
reimagined world—one where organizations
it alone.
million people in nearly every part of the are adaptable and prepared for the next
world. Yet, while the rallying cry of “we’re all crisis; one where people and technology
in this together” swept the globe, countries bring out the best in each other; one where
found themselves competing against one alliances are built to solve problems; and
another for limited resources. Instead of services to ecosystems of problem solvers, one where organizations are trusted—won’t
cooperating to fight the virus effectively and relationships are even more critical to the just be possible. It will be a reality.
aggressively, they took independent, siloed world we now live in.
approaches that slowed progress.
The pandemic has highlighted in very stark
And so it is with business. As Industry 4.0 and real ways the importance of trust to
continues to evolve, organizations that building a strong economy and healthy,
work together stand a much better chance well-functioning society. In many countries,
of succeeding than those that try to go organizational trust was in decline before
it alone. For Deloitte clients to deliver for the pandemic hit because many people
their customers, and for Deloitte firms to don’t believe institutions have their best
deliver for their clients, we must continue interests in mind.
to emphasize and embrace a connected
approach. From alliances with the To rebuild businesses, it’s necessary to
hyperscalers operating big cloud platforms rebuild the trust in and of all stakeholders.
to government-backed programs and Trust is cultivated by demonstrating an
8
Stories of impact:
Message from
Deloitte Global CEO
Stories of impact
People
Performance
Planet
Planet
By the numbers
People
Performance
Planet
As we change
About us Among the many lessons learned during As we change ourselves, we will work to
Deloitte core services
the COVID-19 pandemic, none was more change the world by empowering
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ourselves, we will
affirming than the dramatic way the planet Deloitte people to take individual and
Transparency and sustainability
responded to curtailed human activity. collective climate action alongside
Typically obscured mountain tops were Deloitte clients and communities. Deloitte
work to change
ESG alignment
Responsible operations revealed. Murky waters cleared. Wildlife also will engage ecosystem participants
Reporting reclaimed habitats. to address responsible climate choices
The rapid rebound opened eyes and offered
at a systems level while we enhance
Deloitte’s reputation as a thought leader
the world by
hope. In research conducted by Deloitte
Global, a 17-point gap that existed before
and a foremost provider of climate-specific
professional services. empowering
the pandemic between millennials who
thought we’ve reached a point of no return Achieving net-zero emissions at Deloitte Deloitte people
regarding climate and those who didn’t by 2030 requires major changes to
virtually evaporated in just four months. how the organization conducts business.
We must reduce business travel in line with
to take individual
Society’s brief pause not only rekindled
optimism, but it also opened up new
science-based climate methodologies. and collective
avenues for climate action. Economic
recovery plans have provided opportunities
Already, Deloitte firms are considering how
service delivery models can be changed
climate action.
for advancing climate-friendly policies and building on what they have learned following
enabled lower-impact business models the global pandemic lockdown. By 2030, to the events Deloitte people attend,
to emerge. we also intend to source 100% renewable environmental impact will be considered.
energy for our buildings and convert the We will also be deepening internal
WorldClimate, Deloitte’s climate strategy, entire Deloitte-owned automotive fleet to conversations on Deloitte’s
will focus on creating awareness of personal low-emission vehicles. We’ll engage with role in supporting a just transition to a
choices and changing behaviors—both Deloitte’s major suppliers to promote their low-carbon economy.
within our organization and among those adoption of science-based targets.
we influence—to reduce greenhouse gas And we will make investments to address Business must lead and innovate
emissions. We recognize change starts unabated emissions. through sourcing responsibly, improving
within. Deloitte must set and meet higher efficiency, minimizing waste, designing for
standards for itself, including achieving “Operating green”—ensuring Deloitte reuse, and bringing new products to
net-zero emissions by 2030, and “operating policies and practices are aligned with its market that promote more responsible,
green” through new internal climate policies climate vision and strategy—is also a high sustainable lifestyles.
and practices. priority. From procurement processes
9
Stories of impact:
Message from
Deloitte Global CEO
Stories of impact
People
Performance
Planet
Planet
By the numbers
People
Performance
Planet
About us Deloitte understands this. We also requires teamwork on a massive scale. An couldn’t possibly have anticipated its
Deloitte core services
recognize the opportunity we have to equip outcome of one such example is UpLink—a unveiling would coincide with a global
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Deloitte people with knowledge and tools platform developed by Deloitte, Salesforce, pandemic and the need to rebuild so many
Transparency and sustainability
they need to become agents of change. So, the World Economic Forum and other facets of society.
ESG alignment starting in FY2021, we will inspire all 330,000 contributors that connects innovators and
Responsible operations Deloitte professionals worldwide to act to entrepreneurs with experts, mentors and Because it does, Deloitte has an opportunity
Reporting positively impact climate change. Our goal investors so that they can collaborate to to not only help protect the planet for future
is to have them understand the power and solve global challenges aligned with the generations, but also to lead the journey on
influence they have as individuals to make United Nations’ Sustainable Development a fundamentally different path forward—
responsible choices that address climate Goals. Initial focus areas for UpLink include one that addresses the long-term health
change and environmental impacts. Deloitte the Ocean Solutions Sprint, which has and resilience of planet Earth, its people
people ideally will be inspired to make better sourced almost 50 entrepreneurial solutions and its economies.
decisions about what they personally buy from more than 15 countries; and 1t.org,
and use every day—from technology to an initiative to ensure the conservation and The opportunity to create a more
restoration of 1 trillion trees within sustainable world is at our collective
Tackling the world’s
this decade. fingertips. We all are compelled to act.
In FY2021, Deloitte will be exploring other
most complicated ecosystem opportunities to identify where
we can have additional meaningful impact.
climate challenges Working together with Deloitte clients,
requires teamwork alliance cohorts, NGOs and industry
groups, we hope to increase demand for
on a massive scale. responsible products and services,
remove roadblocks that get in the way of
enacting change, and create innovative
climate solutions.
clothing to transportation choices—and
significantly reduce their individual and Deloitte’s WorldClimate strategy recognizes
household impacts on the climate. the potential an organization our size has to
affect the environment, and the influence
Deloitte also will actively lead, convene and Deloitte wields as a leading provider of
participate in ecosystems of like-minded professional services in the battle against
organizations, because tackling the world’s the defining crisis of this century. When
most complicated climate challenges development of the strategy began, we
10People:
Message from
Deloitte Global CEO
Stories of impact
People
Performance
By the numbers
Planet
By the numbers
People
Performance
Planet
About us
Deloitte core services
Locations
Transparency and sustainability
ESG alignment
Responsible operations
Reporting
Notes
Global figures are aggregated across the Deloitte organization.
11Message from
Deloitte Global CEO
Stories of impact
People
Performance
Planet
By the numbers
People
Performance
Planet
About us
Deloitte core services
Locations
Transparency and sustainability
ESG alignment
Responsible operations
Reporting
Notes
Global figures are aggregated across the Deloitte organization.
Because of rounding, numbers may not tally with the total.
12Message from
Deloitte Global CEO
Stories of impact
People
Performance
Planet
Headcount by region
By the numbers
People
Performance
Planet Americas
Women Men
About us
44% 56%
Deloitte core services
Locations
Transparency and sustainability 65,500 84,260
ESG alignment
Responsible operations
Reporting
EMEA
45% 55%
49,106 60,234
Asia Pacific
48% 52%
36,138 39,562
Notes
Global figures are aggregated across the Deloitte organization.
Because of rounding, numbers may not tally with the total.
Notes
Global figures are aggregated across the Deloitte organization.
Because of rounding, numbers may not tally with the total.
13Message from
Deloitte Global CEO
Stories of impact
People
Performance
Planet
By the numbers
People
Performance
Planet
About us
Deloitte core services
Locations
Transparency and sustainability
ESG alignment
Responsible operations
Reporting
Notes
Global figures are aggregated across the Deloitte organization.
*New hires as a percentage of total headcount.
14Message from
Deloitte Global CEO
Stories of impact
People
Performance
Planet
By the numbers
People
Performance
Planet
About us
Deloitte core services
Locations
Transparency and sustainability
ESG alignment
Responsible operations
Reporting
Notes
Global figures are aggregated across the Deloitte organization.
15Message from
Deloitte Global CEO
Stories of impact
People
Performance
Planet
By the numbers
People
Performance
Planet
About us
Deloitte core services
Locations
Transparency and sustainability
ESG alignment
Responsible operations
Reporting
Notes
Global figures are aggregated across the Deloitte organization.
Due to COVID-19, all Deloitte University sites were closed for the majority of Q4 in FY2020.
16Message from
Deloitte Global CEO
Stories of impact
People
Performance
Planet
By the numbers
People
Performance
Planet
About us
Deloitte core services
Locations
Transparency and sustainability
ESG alignment
Responsible operations
Reporting
Notes
Total societal investments of US$264.8M include US$ 91.2M in donations, US$152.8M in value of volunteer and pro bono hours, and
US$20.8M in management costs. Global figures are aggregated across the Deloitte organization. “Individuals reached” refers to the total
number of people, external to Deloitte, impacted through support provided by Deloitte people to individuals (e.g., mentoring) and organizations
(e.g., capacity building for nonprofit organizations) toward Deloitte’s goal of reaching 50 million individuals by 2030. Because of rounding,
numbers may not tally with the total. Total COVID-19 community investments and WorldClass investments are not mutually exclusive as
some COVID-19 community response investments (e.g., supporting virtual learning arrangements) also qualify as WorldClass.
17Message from
Deloitte Global CEO
Stories of impact
People
Performance
Planet
By the numbers
People
Performance
Planet
About us
Deloitte core services
Locations
Transparency and sustainability
ESG alignment
Responsible operations
Reporting
18Performance:
Message from
Deloitte Global CEO
Stories of impact
People
Performance
By the numbers
Planet
By the numbers
People
Performance
Planet
About us
Deloitte core services
Locations
Transparency and sustainability
ESG alignment
Responsible operations
Reporting
Notes
Revenue figures are in US$billion. Global figures are aggregated across the Deloitte organization.
19Message from
Deloitte Global CEO
Stories of impact
People
Performance
Planet
By the numbers
People
Performance
Planet
About us
Deloitte core services
Locations
Transparency and sustainability
ESG alignment
Responsible operations
Reporting
Notes
Revenue figures are in US$billion. Global figures are aggregated across the Deloitte organization.
Due to rounding, sum of revenue by business may not equal total.
20Message from
Deloitte Global CEO
Stories of impact
People
Performance
Planet
By the numbers
People
Performance
Planet
About us
Deloitte core services
Locations
Transparency and sustainability
ESG alignment
Responsible operations
Reporting
Notes
Revenue figures are in US$billion. Global figures are aggregated across the Deloitte organization.
Due to rounding, sum of revenue by business may not equal total.
21Message from
Deloitte Global CEO
Stories of impact
People
Performance
Planet
By the numbers
People
Performance
Planet
About us
Deloitte core services
Locations
Transparency and sustainability
ESG alignment
Responsible operations
Reporting
Notes
Revenue figures are in US$billion. Global figures are aggregated across the Deloitte organization.
Due to rounding, sum of revenue by business may not equal total.
22Planet:
Message from
Deloitte Global CEO
Stories of impact
People
Performance
By the numbers
Planet
By the numbers
People
Performance
Planet
About us
Deloitte core services
Locations
Transparency and sustainability
ESG alignment
Responsible operations
Reporting
23Message from
Deloitte Global CEO
Stories of impact
People
Performance
Planet
By the numbers
People
Performance
Planet
About us
Deloitte core services
Locations
Transparency and sustainability
ESG alignment
Responsible operations
Reporting
24About us
Message from
Deloitte Global CEO
Stories of impact
People
Performance
Planet
By the numbers
People
Performance
Planet
About us
Deloitte core services
Locations
Transparency and sustainability
ESG alignment
Responsible operations
Reporting
Notes
The above list of services is a representative sampling of Deloitte business capabilities. Deloitte
offers many services, not all of which are available from every Deloitte firm and not all of which
are permissible for audit clients under varioius professional and regulatory standards.
25Message from
Deloitte Global CEO
Stories of impact
People
Performance Geographies with at least one Deloitte office in operation
Planet during FY2020 are listed below. These are listed for ease in
identifying locations where Deloitte has a presence.
By the numbers They are not intended as statements on political sovereignty.
People
Performance Please visit www.deloitte.com/GlobalOfficeDirectory and contact
Planet an office near you to inquire about Deloitte capabilities to provide
services in locations not listed below.
About us
Deloitte core services
Locations
Transparency and sustainability
ESG alignment
Albania Colombia Isle of Man New Zealand Switzerland
Responsible operations Algeria Congo (Brazzaville) Israel Nicaragua Taiwan (China)
Reporting Andorra Congo (Democratic Italy Nigeria Tajikistan
Angola Republic of) Ivory Coast North Macedonia Tanzania
Argentina Costa Rica Japan (Republic of) (United Republic of)
Armenia Croatia Jordan Northern Mariana Islands Thailand
Aruba Curaçao Kazakhstan Norway Timor-Leste
Australia Cyprus Kenya Oman Togo
Austria Czech Republic Korea (Republic of) Pakistan Trinidad and Tobago
Azerbaijan Denmark Kosovo Palau Tunisia
Bahamas Dominican Republic Kuwait Palestinian Territories Turkey
Bahrain Ecuador Kyrgyzstan Panama Turkmenistan
Bangladesh Egypt Lao PDR Papua New Guinea Uganda
Barbados El Salvador Latvia Paraguay Ukraine
Belarus Equatorial Guinea Lebanon Peru United Arab Emirates
Belgium Estonia Lithuania Philippines United Kingdom
Benin Finland Luxembourg Poland of Great Britain and
Bermuda France Malawi Portugal Northern Ireland
Bolivia Gabon Malaysia Puerto Rico United States
Bosnia-Herzegovina Georgia Malta Qatar Uruguay
Botswana Germany Marshall Islands Romania Uzbekistan
Brazil Ghana Mauritius Russian Federation Venezuela
British Virgin Islands Gibraltar Mexico Rwanda Vietnam
Brunei Darussalam Greece Micronesia Saudi Arabia Yemen
Bulgaria Greenland (Federated States of) Senegal Zambia
Cambodia Guam Moldova (Republic of) Serbia (Republic of) Zimbabwe
Cameroon Guatemala Monaco Singapore
Canada Honduras Mongolia Slovak Republic
Cayman Islands Hungary Montenegro Slovenia
Chad Iceland Morocco Solomon Islands
Channel Islands India Mozambique South Africa
( Jersey and Guernsey) Indonesia Myanmar Spain
Chile Iraq Namibia Sri Lanka
China Ireland Netherlands Sweden
26Commitment to
Message from
Deloitte Global CEO
Stories of impact
People
Performance
sustainable development
Planet
By the numbers
People
Performance
Planet
About us Addressing the complex challenges society service to Deloitte clients. Deloitte providing access to opportunities.
Deloitte core services
faces today has become an expectation for continued to evolve and innovate offerings Since launching three years ago,
Locations
business. Deloitte’s purpose-driven agenda to address current and emerging client WorldClass has reached approximately
Transparency and sustainability
has focused on creating societal impact— needs, and maintained its focus on serving 11.7 million people.
ESG alignment primarily through our WorldClass ambition the public interest and working to restore
Responsible operations that connects people with skills-building trust in capital markets. Deloitte launched a number of initiatives
Reporting opportunities—and preparing business for to aid people in response to COVID-19. In
Industry 4.0. Deloitte’s success is driven, in part, by the past, several Deloitte firms hosted
alliance relationships with many of the Impact Days, or annual days of service.
In 2020, we broadened our commitment world’s most powerful and innovative We’ve reimagined our approach to giving
to society with the introduction of our companies that help Deloitte clients solve back in response to COVID-19. Focusing on
WorldClimate strategy, which will focus their most complex problems, shape new Impact Every Day, Deloitte has provided life-
Deloitte on making responsible climate markets and create sustainable value. saving supplies to essential workers on the
choices and becoming a leader in the effort frontlines; donated airline ticket balances
to mitigate climate change. And through our Moving forward, Deloitte will continue to that enabled medical professionals to travel
ALL IN diversity and inclusion strategy, we make markets and create opportunities to treat patients; and provided additional
continue to provide Deloitte people with to grow alliance-enabled business support to WorldClass contributors to help
equal opportunities to grow, develop and solutions. Deloitte will focus on offerings the 1.5 billion children whose educations
succeed in an environment where we hold that organizations will need in this new have been impacted by lockdowns.
each other accountable at all times. environment—transformation, cyber and
cloud—while continuing to deliver the full Diversity and equal
The success of these priorities, together breadth and depth of the multidisciplinary opportunity
with our aspiration to be the undisputed model that Deloitte clients can depend on. At Deloitte, we want everyone
leader in professional services, is measured to feel they can be themselves
using a “triple bottom line” of people, Community engagement and to thrive at work—
performance and planet. Deloitte is committed to in every country, in everything
helping millions of people we do, every day. This
Strategy and alliances around the world find can only be achieved by
Deloitte’s strategy and multidisciplinary meaningful work in the new providing a workplace culture
business model continued to drive success economy. Through Deloitte’s characterized by inclusive
in FY2020. All five business areas—Audit & societal impact initiative, everyday behaviors and built on a
Assurance, Consulting, Financial Advisory, WorldClass, we aim to foundation of respect and appreciation
Risk Advisory, and Tax & Legal—grew during empower 50 million people by for diversity in all its forms.
this time, a validation of Deloitte’s strategy 2030 by improving education
to deliver high-quality, globally consistent outcomes, developing job skills and
27Message from Deloitte stands against systemic bias, working with ecosystems for collective Even with the temporary closure of all
Deloitte Global CEO racism and unequal treatment. We take impact. These ambitions were agreed to Deloitte University facilities in the wake
seriously our responsibility to listen, by the Deloitte Global Executive and Board of COVID-19, the organization continues
Stories of impact learn and lead the change we wish to see in early FY2021 and will serve as Deloitte’s to provide its professionals with training
People
in the world. roadmap for the coming decade. opportunities, launching Cura, a virtual
Performance
platform to deliver customized learning
Planet
Deloitte’s ALL IN diversity and inclusion Ethics and integrity content instantly to approximately 330,000
By the numbers strategy is focused not only on ensuring that Our Global Principles of Deloitte people. We’ve also maintained our
People all Deloitte people live the organization’s Business Conduct (“Global commitment to professional development
Performance values and understand the importance Code”) outline Deloitte’s and promotion programs, understanding
Planet of an inclusive culture empowered by ethical commitments and that building leaders for the future is more
inclusive leadership, but also on designing expectations for Deloitte important than ever.
About us and implementing specific interventions people globally, giving
Deloitte core services designed to achieve Deloitte’s diversity the organization a strong Responsible business and
Locations
goals. We are focused on providing foundation built upon supply chain
everyone with equal opportunities to grow, indelible principles. Deloitte introduced Our
Transparency and sustainability
develop and succeed in an environment At Deloitte, we have placed ethical culture Commitment to Responsible
ESG alignment
Responsible operations where we hold each other accountable at and values at the heart of our agenda, and Business Practices and
Reporting all times. we understand the critical responsibility Supplier Code of Conduct in FY2020,
Deloitte has to serve the public interest. codifying Deloitte’s long-held beliefs and
Climate change principles around these key areas. Deloitte’s
Environmental sustainability Deloitte actively supports multiple efforts commitment to responsible business
continues to be a C-suite to eradicate corruption throughout the outlines the responsible business principles
level priority for Deloitte and world. Deloitte Global was an early signatory we believe in and the commitments we have
advancing Deloitte’s progress to the United National Global Compact made. These are embedded in our policies
on sustainability and climate (UNGC) and to the World Economic and inform our decision making. Deloitte’s
change has been prominent Forum’s Partnering Against Corruption Supplier Code of Conduct outlines our
on the agenda of the Deloitte Initiative (PACI). expectations of suppliers—that they
Societal Impact Council, a support our commitment to doing not only
senior leadership group Professional training and education what is good for business, but also what is
focused on Deloitte’s social impact Deloitte combines common curricula, good for those with whom we deal and the
and responsible business agenda. technology and innovative learning communities in which they live and work.
During FY2020, one of the council’s facilities—such as Deloitte University
main activities was to define Deloitte’s (DU)—to provide Deloitte people with Public policy engagement
commitment to addressing climate the opportunity to build their leadership, Deloitte Global’s public policy program
change. As a result, WorldClimate, a new industry and technical capabilities. focuses its attention on priority topics
climate change strategy, was formulated Deloitte’s significant long-term investment shaping the debate, including: advocating for
to focus the organization on making in the Deloitte University system enables a corporate reporting ecosystem that’s safe,
responsible climate choices. Deloitte people to advance their careers transparent and accountable; preparing
and participate in leadership development tomorrow’s diverse workforce with the
The four pillars that support Deloitte’s programs in a world-class learning appropriate skills and qualifications to find
WorldClimate strategy include: achieving environment. In FY2020, approximately meaningful jobs and purpose; informing
net-zero greenhouse gas emissions by 114,000 Deloitte people around the world the future of regulation in an era of
2030; addressing Deloitte’s internal policies experienced DU. exponential technological advancement;
and procedures to align with its climate and supporting a holistic approach to
ambitions; educating and inspiring Deloitte measuring social progress.
people to act on climate change; and
28Message from Privacy and data security
Deloitte Global CEO Safeguarding confidential information is
core to the services Deloitte firms provide.
Stories of impact Deloitte is committed to protecting
People
confidential and personal information,
Performance
including that of Deloitte clients and
Planet
third parties, and to continually monitor
By the numbers regulatory and legal requirements to
People support compliance.
Performance
Planet Continuing momentum
“Deloitte Global continues to be committed
About us to supporting the UN Global Compact
Deloitte core services and advancing the Sustainable Development
Locations
Goals,” says Deloitte Global CEO Punit
Renjen. “Deloitte is optimistic about the
Transparency and sustainability
future we are helping to build and excited
ESG alignment
Responsible operations to continue our shared quest of advancing
Reporting business, people, communities and
the world.”
29Environmental sustainability
Message from
Deloitte Global CEO
Stories of impact
People
Performance
Planet
By the numbers
People
Performance
Planet
About us Environmental sustainability continues These ambitions were agreed to by the out expectations around issues of
Deloitte core services
to be a C-suite level priority for Deloitte Deloitte Global Executive and Board human rights, labor, the environment,
Locations
and advancing Deloitte’s progress on in early FY2021 and will now serve as the integrity, ethics and anti-corruption.
Transparency and sustainability
sustainability and climate change roadmap for the coming decade. Some of the environmental measures
ESG alignment has been prominent on the agenda the code encourages include improving
Responsible operations of the Deloitte Societal Impact Council, Client-focused capabilities resource efficiency, minimizing and
Reporting a senior leadership group focused on The WorldClimate agenda will complement eliminating waste, developing innovative
Deloitte’s social impact and responsible the growing sustainability services provided environmental practices, and measuring
business agenda. Council participants by Deloitte firms. Offerings currently include and reducing pollution and emissions.
are drawn from across geographies and environmental sustainability services
businesses and include members related to strategy, resource productivity, For the first time, Deloitte has formally
of the Deloitte Global Board of Directors, risk mitigation, attest services and supply outlined the responsible business
the Deloitte Global Executive and other chain. Renewable energy services are also principles in which it believes, and
senior leaders. The council is co-chaired by expanding as clients explore innovative the commitments Deloitte has made
the Deloitte Global CEO and Deloitte Global supply arrangements. And Deloitte firms via Our Commitment to Responsible
Board Chair, underpinning the importance have engaged with clients on a broad range Business Practices. This includes
of this agenda. of environmental sustainability topics, Deloitte’s commitments to reduce
including energy, water, greenhouse gas the environmental impact of its own
During FY2020, one of the main activities of emissions, plastics, circular economy and operations, achieve carbon-emission-
the Societal Impact Council was to define supply chain. reduction goals and support
Deloitte’s commitment to addressing sustainability initiatives as part of the
climate change. As a result, WorldClimate, Internal initiatives most-senior-level agendas.
a new climate change strategy, was While the WorldClimate strategywas
formulated to focus the organization on being developed in FY2020, sustainability Both statements reinforce Deloitte’s
making responsible climate choices. Four activities continued to be advanced dedication to actively combat
pillars support the strategic direction: across the organization, including some climate change.
• Achieving net-zero greenhouse gas notable accomplishments.
emissions by 2030; Carbon emissions
Supplier Code of Conduct While Deloitte pursues necessary changes
• Addressing Deloitte’s internal and Our Commitment to Responsible to achieve its 2030 net-zero goal, it is also
policies and procedures to align with its Business Practices taking steps to address its current level
climate ambitions; This year, Deloitte introduced a new of emissions through offset purchases.
• Educating and inspiring Deloitte people to Supplier Code of Conduct applicable Deloitte recognizes purchasing offsets is
act on climate change; and across the organization. The code not a final solution, but rather an interim
establishes a consistent baseline for doing action while it advances its broader
• Working with ecosystems for
business with Deloitte, and sets reduction goals. All carbon emissions
collective impact.
30Message from resulting from air travel in FY2019 were blinds used to track the sun and reduce
Deloitte Global CEO offset through the purchase of third- electricity usage from air-conditioners,
party-verified carbon credits, and the a bottling plant in the basement of the
Stories of impact purchase of a combination of renewable building to ensure glass-bottled water
People
energy or offsets to address all travel- replaces plastic bottles, and composting
Performance
related (air, auto, hotel, etc.) and all other of wet food waste.
Planet
energy-related FY2020 emissions is
By the numbers underway. The emphasis and approaches Zero-waste meeting
People for addressing residual carbon In October 2019, nearly 750 new Deloitte
Performance emissions are evolving and Deloitte will firm partners attended Deloitte’s first
Planet continue to explore appropriate zero-waste event of its kind, in Rancho
options that align with its goals and Palos Verdes, California. Working together
About us strategic direction. with the venue and a waste management
Deloitte core services vendor, 92% of materials from the meeting
Locations
Deloitte’s carbon-reduction goals set in were diverted from landfill, resulting
FY2019 included an 11% reduction in in hundreds of pounds of waste being
Transparency and sustainability
business travel by FY2025. In the latter recycled, composted and donated. In
ESG alignment
Responsible operations half of FY2020, the COVID-19 pandemic addition to reducing carbon dioxide
Reporting resulted in the cessation of business emissions, the event offered valuable
travel for Deloitte professionals and for lessons that will be shared across the
many Deloitte clients. This unexpected organization to encourage more zero-
forced grounding has opened up new waste meetings.
examinations of how Deloitte does
business while continuing to serve clients Contact
effectively. As the world emerges from the Kathryn Alsegaf
pandemic, Deloitte is rethinking some of Deloitte Global Internal Sustainability Leader
the traditional ways in which it operates, kalsegaf@deloitte.com
particularly business travel. Deloitte
leaders anticipate continuing to serve
clients effectively and grow the business,
while also reducing travel below
pre-pandemic levels.
Office buildings
Deloitte Africa’s new headquarters
in Waterfall City, South Africa, which
opened in FY2020, achieved a LEED
(Leadership in Energy and Environmental
Design) Silver rating in recognition of
its sustainable design. It builds on a
legacy of Deloitte landmark locations
embracing sustainability in their designs
including The Edge in the Netherlands,
The Gateway in Belgium and 1 New Street
Square in London. Environmental features
incorporated in the South Africa building
design include solar panels, rainwater
harvesting and storage, electrical
31Respect, inclusion and diversity
Message from
Deloitte Global CEO
Stories of impact
People
Performance
Planet
By the numbers
People
Performance
Planet
About us At Deloitte, we want everyone to feel they Achieving gender balance more) people to feel confident in being
Deloitte core services
can be themselves and to thrive at work—in • Deloitte leaders strive to achieve gender who they are and empowered to
Locations
every country, in everything we do, every balance across the Deloitte organization. thrive within Deloitte and within the
Transparency and sustainability
day. This can only be achieved by providing Deloitte Talent has set aspirational goals societies Deloitte serves.
ESG alignment a workplace culture characterized by for all Deloitte firms and has developed • Deloitte has endorsed the UN’s Standards
Responsible operations inclusive everyday behaviors and built on a consistent initiatives spanning the entire of Conduct for Business in Tackling
Reporting foundation of respect and appreciation for career lifecycle—from recruitment, Discrimination against LGBTI people (the
diversity in all its forms. promotion and succession processes LGBTI Standards) and is taking actions to
to mentoring, sponsorship and agile further LGBT+ inclusion aligned with core
Deloitte stands against systemic bias, working. Deloitte firm CEOs have areas of these standards. This includes
racism and unequal treatment. committed to deliver on these initiatives a focus on “allyship,” reverse mentoring
We take seriously our responsibility to listen, and report progress to the Deloitte and ensuring that Deloitte professionals
learn and lead the change we wish to see Global CEO, Deloitte Global Executive and are enabled to “walk in the shoes” of
in the world. Deloitte Global Board of Directors on a LGBT+ colleagues. In line with the UN
regular basis. LGBTI standard to act in the public sphere,
Deloitte’s ALL IN diversity and inclusion Deloitte is proud to be a member of the
strategy is focused not only on ensuring that • Deloitte’s focus on gender equality does Partnership for Global LGBTI Equality.
all Deloitte people live the organization’s not end with our own organization.
values and understand the importance Through several of its WorldClass
societal impact projects, Deloitte aims Supporting mental health
of an inclusive culture empowered by
inclusive leadership, but also on designing to positively impact the lives of women • Deloitte believes that supporting mental
and implementing specific interventions and girls outside our organization. health is a critical aspect of inclusion and
designed to achieve Deloitte’s diversity Stories of Deloitte’s work around the is working to address the stigma that still
goals. We are focused on providing world comprised Deloitte Global’s first- too often exists within society on this
everyone with equal opportunities to grow, ever Global Gender Impact Report. The topic. The organization recognizes the
develop and succeed in an environment report’s theme—the “Butterfly Effect”— importance of Deloitte people knowing
where we hold each other accountable illustrated how small actions can have where and how to seek support when
at all times. widespread and lasting impact. The report they are experiencing mental health
was released on International Women’s challenges, and being comfortable
The three pillars of Deloitte’s inclusive talent Day 2020. they can raise such concerns without
culture—underpinned by respect—are fear of stigma. The COVID-19 pandemic
achieving gender balance, advancing LGBT+ LGBT+ inclusion prompted Deloitte Global to develop and
inclusion and supporting mental health. • At Deloitte, we want everyone to feel they roll out a series of podcasts focusing on
can be themselves at work, without ways in which Deloitte people can look
fear of discrimination or prejudice. We after their mental health, focusing on
want our LGBT+ (lesbian, gay, bi, trans and common challenges faced during periods
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