Redefining the Future of Asset & Wealth Management - Atos

Page created by Elsie Wells
 
CONTINUE READING
Redefining the Future of Asset & Wealth Management - Atos
Redefining the Future
of Asset & Wealth
Management
Management Summary

The proliferation of technology
throughout financial services has evolved
the way in which the industry operates.
However, whilst some sectors like retail
banking have adapted quickly to this
change, Asset & Wealth Management
has been slow to fully embrace its digital
potential.
This White Paper reviews the drivers
for adoption of technology within
Asset & Wealth Management
organisations, along with presenting
an overview of the opportunities for
digital progression that are available today.

02
Contents

04 Introduction
05 Why Now?
08 Enhancing Enterprise
09 Ethics
10 A Way Forward
 11 References

                      Redefining the Future of Asset & Wealth Management   03
Introduction

A Decade of Change
The collapse of Lehman Brothers in 2008           This change in expectation has begun             It is clear from these changes
and the subsequent global economic crisis         to shift the status quo between financial        that consumers demand greater levels
initiated a period of disruptive changes within   services providers and customers from            of intimacy and persistent relationships
financial services (FS). Over the following       ‘transactional’ to ‘enduring’, causing both      with the firms they entrust funds to.
decade, new regulatory bodies and reforms         opportunities and threats for industry           So why is it that the Asset & Wealth
were introduced, FinTech challengers              providers. In commercial banking, these          Management (AWM) arm of financial
reshaped consumer expectations                    digital disruptions have manifested              services has only seen incremental
and platform players such as Amazon               in the form of hyper-personalisation             improvements to service over that same
and Alibaba diversified into comprehensive        of experience, the popularisation of public      time period, which have done little
service providers. At the same time, the          API platforms and fragmentation of business      in the way of enhancing customer
relentless progress made in smartphone            models into decoupled layers of the banking      experience and have instead tangled
technology increased app usage                    stack. Within insurance it has been customer     the core offering of most investment firms
by an average of 12.1% year-on-year               intelligence and Internet of Things cost         in additional layers of technical debt
(SensorTower, 2019) bringing dramatic             and accountability drivers. Finally, within      and increased operational cost?
changes in consumer expectations and in the       savings we have seen increased liquidity
“art of the possible” in customer engagement.     of assets and frictionless service switchover.

Headwinds in Asset & Wealth Management
At Atos we believe that AWM as an industry has been making steady progress and has created value for investors but there are factors
that have reduced the risk appetite for reaching the full potential of digital.

Operational Costs                                 Legacy Technology and Processes                  Legislation Hot Fixing
We have seen that that operating costs            Innovations have prioritised building upon       Looking at the list of new regulations
within the AWM industry have increased by         legacy processes over searching for new          in AWM over the past four years alone
60% (McKinsey&Company, 2018) between              value creation and this has contributed          seems daunting, these regulatory changes
2007 and 2017. This dramatic increase can be      to an increase in the cost of operations         pose significant technical and operational
largely contributed to the host of regulatory     and technology, embedding a legacy               challenges that must be met appropriately.
changes coming after the global financial         mindset and straining the speed towards
crisis, complexity of asset classes, new          digital. Despite there being a wide range
products, new distribution channels and an        of options available to achieve operational
economic recovery which led to a significant      improvements and cutting-edge investment
increase in assets under management (AUM).        offerings in data and digital.
As a result of this, focus in the industry sits                                                    Digital Monopolisation
predominantly with the ability for technology                                                      Finally, there is a lack of clear vision when
to reduce TCO (Total Cost of Ownership),                                                           it comes to setting a high digital standard
this has kept the focus away from exploring                                                        or digital alpha. Even though digital leaders
innovation and modus operandi have largely                                                         in AWM outperform their peers when
remained the same.                                Segregated Digital Thinking                      it comes to technology costs over revenue,
                                                  There is a distinct separation between           growth on AUM and profit margins
                                                  technology and investment functions that is      (McKinsey & Company, 2018).
                                                  impacting the industry’s ability to grow
                                                  from a digital standpoint. For example,
                                                  the talent from respective functions are not
                                                  working together to create complimenting
                                                  synergies which can help achieve
                                                  a digital change.

04
Why Now?

There are several factors that make now the time for Asset & Wealth
Managers (AWMs) to implement widespread digital change in their
organisations in order to avoid being disintermediated. These range from
regulatory constraints, to the global pandemic which has digitised the
world of work at an unprecedented speed. Thanks to these factors the
AWM industry is changing in orders of magnitude compared to previous
decades. We believe that now is the time to act with regards to digitally
transforming AWM and future proofing many aspects of the organisation’s
offerings and operational capabilities.

Regulation
In many ways the financial crisis of 2008        their workload (Chandler, 2019) on minimum          To deal with the pressures of changing
shifted the perception of legislation from       portfolio sizes as a result of increasing           regulations, the AWM industry is finding
being a barrier to innovation to becoming a      management fees. Atos predicts that                 innovative solutions. MiFID II requires
driver behind new opportunities for financial    Distributive Ledger Technology (DLT) is one         AWMs to report on various forms of data
services firms, with the likes of PSD2 and       technology likely to grow within the industry       for transparency. Due to multiple data
CRD IV in the EU attempting to generate new      due to these changes, resulting in a range of       sources, a large distribution network
services that benefit predominantly the end      new opportunities for AWMs including data           and an emphasis on repetitive reconciliation
consumer. PSD2 stands out as a regulatory        management and reporting improvements.              tasks, this was a complex issue. AWMs are
change that was designed to encourage            In order to stay competitive in this evolving       now responding by embracing leading
competition and has been the enabler of          regulatory landscape, technology must play          edge technologies like DLT to create a new
open banking in the FS industry, but some like   a key role in improving operational capability      distributed industry platform for reporting
Solvency II were seen as a constraint. None-     and should be championed as the solution.           EMT (European MiFID Template) data.
the-less, AWM as an industry is beginning to                                                         The TISA Universal Reporting Network
see a regulatory shift towards more proactive    Driving cost efficiencies has become                (TURN) is a cutting edge example
and service-enabling rulesets, led by the        more pertinent since MiFID II introduced            of DLT being implemented in order
introduction of the Markets in Financial         research unbundling to ensure investor              to address exactly this, TURN has the
Instruments Directives (MiFID II) in 2018.       transparency for costs on research. As most         potential to create substantial cost savings
                                                 AWMs bear the cost of research instead              from year one by reducing the reporting
The main aim of MIFID II was to bring            of passing this cost onto clients, we have          overheads that are driven by repetitive
increased market transparency and product        seen a 20-30% reduction on research spend           reconciliation of data (TISA, 2020).
governance requirements that ensures             (FCA, 2019). Reports on research quality            TISA is partnering with Atos to create
investor protection. Regulations such as         have been mixed, with a review by the FCA           the platform, with Deutsche Bank, Fidelity
MIFID II, coupled with projects such as TISA’s   ascertaining that most AWMs believe they            International and more involved in the
Open Savings & Investments demonstrates          get the required amount of research (FCA,           building and testing. This clearly shows
a shift towards transparency, driving more       2019). However, a separate review reported          an appetite within the industry to embrace
competition in the marketplace whilst            a significant decline in the quality of analyst     new technologies in order to respond
subsequently placing pressure on margins,        coverage that is particularly severe for            to regulation when there is opportunity
and AWMs are feeling the strain. 66% of asset    UK SMEs (market cap of less than $1bn)              for technology to reduce compliancy and
managers stated that MiFID II has increased      (Karunaratne, 2019).                                operational costs.

                                                                                                   Redefining the Future of Asset & Wealth Management   05
Changing Consumer Demands
We believe that regulators will not only be        impact of their investments, alongside their       increase in popularity of low risk products,
influenced by the past behaviours of financial     expected returns. Now there is a greater           with fixed income products being one
services firms in determining their regulatory     demand for transparency and visibility             such example. AWMs who have historically
roadmap, but also the increasing velocity          from investors and the ability to swiftly          charged greater margins on active equity
of changing consumer behaviours as we              liquidate funds if investment conditions           funds have seen more withdrawals, this
progress further into the digital age.             are not met. The rise of globalisation and         being partly due to their passively managed
There are four key areas in which demand           greater integration of communities have            counterparts outperforming them, even
is shifting within the AWM industry.               also nurtured demand for bespoke portfolio         during the volatile markets that we have seen
                                                   offerings. For example, halal investment           as a result of Covid-19 (Financial Times, 2020).
Digitalisation has led to a diverse range of       opportunities for the global Muslim                For the traditional AWMs, fee structures
products and platforms available to the            population or the increasing awareness of          are adapting from the 2/20 model
masses. Investors are more technology              decarbonisation, even the measure of capital       (2 % annual management fee and 20% of
literate, enabling greater utilisation of data     allocated against meeting the United Nation’s      profits) of the past.
and more awareness of the opportunities            Sustainable Development Goals (SDGs).
to diversify their investment portfolios.          ESG scores have played a large part in             AWMs will have to review and potentially
Customer expectations have grown as a              meeting this demand, however now more              redefine their purpose as they progress
result of this, placing AWMs under pressure        than ever investors are looking for data driven    their investor engagement strategies in
from new offerings, like trading platforms         certainty that their capital is being deployed     order to remain relevant to the increasing
in the FinTech arena and new asset classes         according to their values and the ability          market awareness of consumers. Hence,
such as crypto currency.                           to view the outcomes of the investment.            we believe Digital will be a key enabler in
                                                                                                      the execution of the demands of the 21st
Secondly, the mindset of investors has             Additionally, there has been a shift in            Century consumer and the next decade will
changed, with many now placing equal               investors’ appetite for risk as a result of the    be paramount in determining the key players
emphasis on the sustainability and social          financial crisis, which has caused a significant   that utilise this tool to its full potential.

Covid-19
Whilst the 2008 financial crisis has               employees on furlough face rapidly rising          just as we now work differently, shop
undoubtedly influenced market changes              unemployment prospects, savings returns            differently and interact differently, we will
over the past decade, 2020 has brought             are squeezed further as negative interest          also now invest differently – 2020 has
a new crisis which although is not rooted          rates are contemplated and industry stock          brought the perfect storm to transform
in financial services, will undoubtedly            values collapse, entire industries (e.g. travel    many aspects of the financial services
bring a new wave of knock-on implications          and hospitality) are shut down at a stroke,        industry. Atos anticipate even more pressure
for the AWM industry                               and public and private indebtedness hits           from non-traditional service providers
– the COVID-19 pandemic.                           record levels, continuing to rise.                 who offer data-driven ecosystem platform
                                                                                                      solutions that bring a level of choice and risk
The pandemic has clearly shown how                 How will the AWM industry respond to               transparency way beyond that of established
quickly the stability of all areas of “normal”     this new crisis and is it just a question of       providers. A new wave of competition
life can be shaken, from government policy         riding the storm or taking a proactive role        from the so-called digital giants (Amazon,
to personal freedoms and job prospects to          in supporting the recovery of the global           Google, Facebook etc) may arise as they
perceptions of risk. Things that might have        economy? It is almost inevitable that new          further leverage their digital dominance,
been previously considered unthinkable,            ways of thinking will be required – ones that      market reach and corner sections of
suddenly become a reality. Government              embrace efficiency, agility, transparency and      the market with their focus on customer
policies on public spending and borrowing          purpose, with investment approaches that           engagement. The COVID-19 pandemic
are overturned at a stroke with bailouts being     reward bigger picture thinking to collective       looks set to be the most effective catalyst
promised to the tune of billions of [€,£,$....],   benefit realisation. It is highly likely that      for digital transformation yet.

06
Data Democratisation
As legislation, globalisation and market        to achieve it, providing those willing               platform thinking with the introduction
demands become ever-increasingly more           to invest in a platform the opportunity              of Aladdin platform by Blackrock,
progressive, the rules of cooperation and       for high volumes of transactions and the             standardising many of the tools used
transactions within business networks           resulting data. These parties are known              in portfolio and risk management for any
become understandably more complex.             as the Ecosystem Platform Operators.                 AWMs within a single integration standard.
There are key data points and sources                                                                Platforms such as Aladdin are already
that AWMs use to inform the decisions           Ecosystem platforms are underlying                   generating the volumes and value chains
that they make, not all directly held           technology environments which facilitate             necessary for enabling services such
by their own organisation. Business network     trustful exchanges of data, services                 as data analytics, extreme personalisation
participants desire standardisation of these    and value between parties within a business          and machine learning for the entire AWM
rules and may be willing to surrender           network (Atos, 2020). We have already                ecosystem to leverage.
sovereignty on selected data elements           seen the first steps towards ecosystem

FinTech Influencers
Only very recently have players in the AWM      Historically the ’mass-affluent’ have not            a portfolio might react to various pressures,
industry begun to seriously acknowledge the     interacted with AWMs however, FinTech                for example a recession) are a simple
prospects of incorporating FinTech services     influencers such as Trading212, eToro and            example of the powerful way in which
into their own propositions. FinTech has        Robinhood have reached this ‘mass-affluent’          FinTech can be leveraged to bring value
been a widely used term as recently as 2015     by utilising digital technologies to change          to the operations of AWMs. The technology
pertaining to the use of digital technologies   business models. For example, eToro                  required for such ‘Monte Carlo’ simulations
in the delivery of financial services and       embraces social media characteristics with           would require impressive computing power
seeing widespread adoption within B2C           its CopyTrader feature to allow consumers            and as the boundaries of software in finance
markets such as commercial banking, core        to mimic the behaviours of top traders and           are pushed so too are the boundaries of
savings products and micro-trading. In 2016,    Robinhood attracts new investors with                hardware in finance.
a survey gathering data from the FS sector      commission-free stock and asset trading
found that whilst 60% of AWMs feared losing     to mobile users in the US by baking fees             As the industry evolves, players in
part of their business to FinTech companies,    directly into stock purchase price. Traditional      the AWM industry wanting to excel
34% still did not innovate with FinTech         AWM organisations will need to utilise digital       in the current climate must accept change
themselves. (PWC, 2017)                         in order to create unique go-to market               and embrace the possibilities of FinTech
                                                strategies that facilitate the growing               in a sustainable manner.
Delivering high customer value via digital      segment of digitally native consumers.
channels has become popularised by
FinTech providers, and the market now           Whilst it is easy to see the customer facing
expects an omni-channel, hyper-personalised     ways that FinTech has shaped financial
approach to digital banking, forcing many       services offerings today, financial
retail banks to implement successful            technology has also made large strides
customer portals which aggregate a              in evolving the inward operations of firms
multitude of internal and external services     such that AWMs can now make more
to compete with their NeoBank counterparts.     informed decisions about investments.
However, many AWMs have not yet                 Many of the tools used by the modern-day
followed suit in manoeuvring their digital      AWMs are derived from the leveraging of
engagement with customers and back office       data visualization, RPA and AI. Stress tests
processes alike.                                (a tool allowing managers to simulate how

                                                                                                  Redefining the Future of Asset & Wealth Management   07
Enhancing Enterprise

Data & Insights
At Atos we believe that to address the            The AWMs of today have access                       With computer processing speeds
challenges and ever-evolving landscape            to comprehensive, insightful information            increasing along with an ever-increasing
of AWM, data will be a key element and            that their counterparts 40 years ago could          list of data sets to be analysed, AWMs
differentiator.                                   not dream of.                                       need to take full advantage of the power
                                                                                                      of technology to unlock the vast, obscure,
The more data available each day from             Market, Customer and Fund data are                  unclean data that could hold the key to
a variety of sources, (e.g. satellite imagery     the crucial areas of data that AMWs need            the insight that informs their next decision.
of mining operations or tweets referencing        accuracy from. Some of the challenges               Whether this be the visualisation of historical
a specific brand) the more valuable insights      that affect this data include the data being;       trends via a simple line graph or AI driven
are available to AWMs. So, how do players         unclean, untimely and inaccurate, this issue        sentiment analysis of the latest quarterly
within the industry take advantage of this        affects most aspects of the decision-making         earnings report, without access to data
influx of new data? This is a question which is   process that AWMs face. However, a managers’        the portfolio manager is blind. The platform
being tackled by every industry and market        ability to gather or inspect this data in its raw   with which they choose to access data is
on the globe. Technology is advancing in          form is limited, so how can technology help?        the tool with which they use to view their
such a way that facilitates the organisation,     The importance of the ability of technology         working world.
visualisation and measurement of this data.       to process data cannot be understated.

Operational Technology
Imagining the art of the possible is key to       the aforementioned key drivers of cost.             in AWM in order to reduce management
maintaining an adaptable business model -         Technology in the 21st century is adapting          fees are vast and continue to grow alongside
allowing for the exploration of new ideas and     to meet these needs at a rapid rate.                their respective tech offerings.
for the pursuit of future ideals. However, we
also believe it is imperative to be objective     Customer Relationship Management                    Proof of concept phases and centres
with the key drivers of cost and opportunity      Software and Cloud Computing can                    of excellence will play a key role in
in an organisation such that when                 contribute greatly to reducing AWM                  demonstrating the value of these solutions,
technology is implemented, it tackles these       costs and consequently their associated             they’ll also act as key milestones, marking
areas effectively and creates measurable          management fees. These are two widely               progress and quantifying value creation.
value. AWM firms aren’t free from the costly      adopted technology solutions, implemented           Yet the overall synergy between core
administrative needs that come with running       across many industries, but the possible            functions and technology departments will
a large organisation, many of which are           areas for application of existing technology        define the firm’s progression towards digital.

08
Ethics

Any strides taken in digitalisation without accounting for ethics will be made
in vain – particularly within the AWM industry. Whilst any digital solution
will still adhere to financial regulation, the wider picture of embedding
ethics into solutions is a hotly discussed topic – Atos have covered this in
detail in the Atos Digital Vision: Ethics opinion paper (Atos, 2020).

A key component of the digital future is             Guidelines for Trustworthy AI’ (European           Fear of the unknown can prevent any
AI – its ability to intersect data science with      Commission, 2019) could prove crucial to           form of change when the current ways of
societal goals provides significant potential for    ensuring that AWMs achieve the necessary           working are familiar, even if they are fraught
progress. Whilst this can be used to overcome        standards of trust that will be expected from      with problems of their own – the devil you
human bias (a fully understood problem               AI implementation. This will be even more          know is better than the devil you don’t. But
within AWM) difficulty arises in ensuring bias       important as the AWM world is becoming             a shift in perception is needed to realise
isn’t built into an AI solution. Once poorly         more ESG (Environmental, Social & Corporate        that digital solutions can be designed to
selected data is used to train AI, social, gender,   Governance) conscious. At Atos, we believe         systematically fight these issues, including
racial or other biases can creep into decision       that AI, if implemented with the right ethical     transparency of data transactions. Blockchain
making without human intervention. The               framework will enable the industry to invest       is a prime example, designed from the
future ecosystems powered by AI will not             in a more ESG driven mode and bringing             ground up to ensure data/value exchange
only have to deliver on efficiency but also          sustainable returns.                               across independent parties that forgoes a
have excellence. These ecosystems will drive                                                            single gatekeeper to the data, and shaped
decision making and it is absolutely necessary       There also needs to be trust in AI to handle       by features of visibility, transparency,
that the AI behind the scenes is trusted.            private customer data, and processes in            immutability, auditability and real-time
                                                     place to ensure it isn’t sent where it’s not       insight. Therefore, we strongly believe that
We believe that trust will be the differentiator     supposed to be. A link between these issues        Blockchain/DLTs will be the foundation of
in how quickly AWM adopts AI. Future                 circle around auditability and accountability      many future ecosystems. This will give data
solutions need to extinguish the ambiguity           of input, processes and outputs from               owners, regulatory bodies and investors’
of the technology and the decision-making            any given solution, which stems from a             confidence in privacy and transparency
process. Investors and clients will need to          lack of transparency of data transactions.         of future ecosystems and be an enabler in
establish how and why investment decisions           An understanding of ownership of data              participating in industry led ecosystems.
were made, what considerations took place            generated is fundamental for any cross-
and what the potential result could be via           platform multi-party digital solution. These       Digital solutions alone are not the saviour of
explainable AI principles. Following guidelines      are significant challenges to overcome, which      ethical progress. But if it’s not seen as an ally,
such as the European Commission’s ‘Ethics            can be a blocker unto itself.                      then progress will be forever hindered.

                                                                                                      Redefining the Future of Asset & Wealth Management   09
A Way Forward

Hyper Personalisation (AI)                        Client Interaction                               Quantum Solutions
As technology progresses and we have              There is no doubt in that we live in a new       There is no doubt that quantum computing
access to more data along with enhanced           reality post the COVID-19 pandemic. In April     will present extraordinary opportunities for
analytical capability courtesy of artificial      2020, the CEO of Microsoft said “we’ve seen      the FS Industry in the near future but how
intelligence tools, the role of the financial     two years’ worth of digital transformation       can AWMs prepare for and take advantage
advisor in the AWM industry will trend            in two months” (Nadella, 2020). AWM players      of the power of Quantum? We believe that
towards deep personalisation for the clients.     who were still debating the pace of their        as this technology progresses, we will see
Financial advisors will have access to historic   digital agenda have had no choice but            a shift from quantum being a cutting-edge
investment data to understand the patterns        to accelerate their efforts and get on-board     technology to required IT hardware. As this
in their clients’ investment decisions and be     with new channels for client interaction         technology filters into the AWM industry,
able to offer opportunities that may appeal       or risk being left behind. Digital conferences   players must take the necessary steps
to them. For example, being on Amazon.            and video calls have become the norm             to prepare their firms for the changes in
com and being presented with “you may             for all matters of discussion, regardless of     their industry to come. Atos has set out
also like” or “customers also bought” type        their significance. The interaction between      5 key opportunities to prepare for these
of investments to add a real personal touch       investors and banks saw limited disruption       changes, covering; learning & development,
to the client offering. These changes may         and it was business as usual. For example,       quantum teams, quantum development
seem incremental, but they are adding to a        trading desks at top investment banks            tools, application readiness and quantum
new dimension for clients and evolving the        on Wall Street were replaced by home             risk assessments. Please see our ‘Quantum
status-quo.                                       offices and we still saw record levels           computing in financial services’ (Atos, 2018)
                                                  of trade transactions in order to meet           paper for a more in-depth look at the exciting
                                                  client expectations.                             opportunities that quantum computing
                                                                                                   presents in FS along with the way in which
                                                  Future ecosystems within the AWM industry        Atos can assist in taking full advantage of a
                                                  will have to have customer experience            quantum world.
                                                  at the heart of their operations. How clients
Be First, Be Smart, or be Both                    interface with their advisors, view their
                                                  investments and the level of transparency
In the connected world we live in, it is          will be key requirements in retention. Digital
inventible that data will be generated from       interaction will still have to be complemented
each; transaction, news headline, social          by physical meetings and determining
media post and many other sources.                what works well for each client. However,        Data & Asset Ecosystems
However, for the AWM industry, the key            KYC will have to go beyond the regulatory
is to gain advantage, by making use               framework, and it will be much more about        Atos anticipates that over the coming
of those new data points to generate value.       forming a relationship that works well for       years, the full potential of business platforms
For example, profiling new clients based          both parties. For example, a tech-savvy          such as Aladdin will be fully realised.
on the above-mentioned data points,               millennial may be happier with a digital         However, some organisations may become
gathering ‘customer DNA’. This could be           only experience, yet a more traditional client   uncomfortable with the tethering and
looking at a magazine article of a tech           may prefer face-to-face meetings.                centralisation of these large volumes of data.
entrepreneur who becomes wealthy and                                                               This may force the AWM industry to revaluate
could be looking to invest, a YouTube star                                                         the governance structures of such platforms,
who becomes an overnight celebrity with                                                            opting for solutions such as distributed ledger
1 billion views or a sports star who signs                                                         technology and API interfaces to decentralise
a record-breaking sponsorship deal.                                                                and untangle some components of the
This information is all around us and readily                                                      platform, avoiding single organisations
available, but what is required are technology                                                     from owning all the influence over the
enabled tools like AI and ecosystems                                                               technological tools employed by the industry.
to analyse and untangle the data in order
to act upon it.                                                                                    Organisations may choose to rebuild
                                                                                                   components of the platform individually and
                                                                                                   reconcile the standards under an ecosystem
                                                                                                   platform in which creators of data and value
                                                                                                   on the network own the permissions and
                                                                                                   rights to those assets. Regulators may be
                                                                                                   willing to support this by providing guidelines
                                                                                                   of cooperation and limiting centralisation.
                                                                                                   Collaboration focused regulations can
                                                                                                   provide the certainty that companies require
                                                                                                   new approaches and foster innovation. But it
                                                                                                   may be that some jurisdictions lack the risk
                                                                                                   appetite, leaving it to industry organisations
                                                                                                   to take the lead in fostering less monopolised
                                                                                                   ecosystem platforms and landscapes.

10
Conclusion
For AWMs, the evolving nature of the                          Both the internal operations and external                        to an end, may fall victim to the pressures
industry could prove to be a frustrating                      offerings of AWM firms should continue to                        of the industry in a way that their more agile,
disruption to their BAU activities, or it could               evolve alongside the developing market that                      tech-enabled counterparts do not.
prove to be an opportunity. By objectively                    they operate in. In order to facilitate this
analysing both the key pressures faced and                    evolution, they must adopt a suitable strategy                   Asset & Wealth Management firms should
the subsequent technology opportunities,                      that champions their progress towards digital                    embrace technology in an objective and
AWMs can begin to form their outlook                          and encourages interaction between core                          sustainable manner, that not only looks
on what exactly their journey towards digital                 functions and technology departments.                            boldly into the future but also realizes the
will look like.                                               Those firms that shy away from these                             opportunities available today.
                                                              changes, seeing technology as a means

                                                                                                                                           References
Atos. (2018, May 1).                                          Financial Times. (2020, September 01).                           Nadella, S. (2020, April 30).
Quantum computing in financial services.                      Active funds fail to outperform passive rivals                   2 years of digital transformation in 2 months.
Retrieved from atos.net:                                      despite Coivd-19 opportunity.                                    Retrieved from microsoft.com:
https://atos.net/wp-content/uploads/2018/05/Atos-Quantum-     Retrieved from ft.com:                                           https://www.microsoft.com/en-us/microsoft-365/
FS-white-paper.pdf                                            https://www.ft.com/content/d3ddba89-c220-4ebc-a89f-              blog/2020/04/30/2-years-digital-transformation-2-months/
                                                              fdc97af8c9c4
Atos. (2020, March 01).
Digital Vision Ethics.                                                                                                         PWC. (2017, Aug 31).
                                                              High-Level expert Group on Artficial Intelligence. (2019,
Retrieved from atos.net:                                                                                                       Beyond automated advice How FinTech
                                                              April 9).
https://atos.net/wp-content/uploads/2020/04/atos-digital-                                                                      is shaping asset & wealth management.
                                                              Ethics Guidelines for Trustworthy AI.
vision-ethics-opinion-paper.pdf                                                                                                Retrieved from pwc.com:
                                                              Retrieved from ec.europa.eu:
                                                              https://ec.europa.eu/futurium/en/ai-alliance-consultation/       https://www.pwc.com/gx/en/financial-services/pdf/fin-tech-
Atos. (2020, June 01).
                                                              guidelines#Top                                                   asset-and-wealth-management.pdf
Journey 2024, Future Vision, Refefining Enterprise Purpose.
Retrieved from atos.net:
                                                              Karunaratne, N. (2019).                                          SensorTower. (2019, January 19).
https://atos.net/wp-content/uploads/2020/06/atos-
journey2024.pdf                                               Equity research quality declines under Mifid II.                 The Top Mobile Apps, Games, and Publishers of 2018:
                                                              Retrieved from https://www.investorschronicle.co.uk/             Sensor Tower’s Data Digest.
Chandler, B. (2019).                                          company-news/2019/10/17/equity-research-quality-declines-        Retrieved from SensorTower.com:
Report says MIFID II is impacting on wealth managers          under-mifid-ii/                                                  https://sensortower.com/blog/top-apps-games-publishers-2018
and platform providers’ businesses.
Retrieved from https://www.wealthadviser.                     McKinsey & Company. (2018, November 9).                          TISA. (2020, July 1).
co/2019/07/03/277043/report-says-mifid-ii-impacting-wealth-   Achieving digital alpha in asset management.                     Open Savings & Inestment
managers-and-platform-providers-businesses                    Retrieved from McKinsey.com:                                     Definition of problem and proposed solution.
                                                              https://www.mckinsey.com/industries/financial-services/our-      Retrieved from tisa.uk.com:
European Commission. (2019, April 9).
                                                              insights/achieving-digital-alpha-in-asset-management
Ethics Guidelines for Trustworthy AI.                                                                                          https://www.tisa.uk.com/wp-content/uploads/2020/09/OSI-
Retrieved from ec.europa.eu:                                  McKinsey&Company. (2018, November 01).                           July20.pdf
https://ec.europa.eu/futurium/en/ai-alliance-consultation/    The state of the European asset management industry 2017.
guidelines#Top                                                                                                                 TISA. (2020, September 21).
                                                              Retrieved from mckinsey.com:
                                                              https://www.mckinsey.com/~/media/McKinsey/Industries/            TISA reveals new blockchain utility
FCA. (2019).
                                                              Financial%20Services/Our%20Insights/Full%20speed%20              will cut asset management data and analytics costs
FCA finds MiFID II research unbundling rules
                                                              ahead%20in%20European%20asset%20management/                      by up to 90% from year one.
working well for investors.
Retrieved from https://www.fca.org.uk/news/press-releases/    The-state-of-European-asset-management-2017-web-                 Retrieved from www.tisa.uk.com:
fca-finds-mifid-ii-research-unbundling-rules-working-well-    final.ashx#:~:text=The%20European%20asset%20                     https://www.tisa.uk.com/wp-content/uploads/2020/09/TURN-
investors                                                     management%20ind                                                 release-September-2020-V4.pdf

                                                                                                      Acknowledgements
                                                                                                      Fahad Faisal – Head of Client Innovation - Financial Services UK&I
                                                                                                                                             Joe Thomas - Business Consultant
                                                                                                                                              John Hall – Head of Portfolio UK&I
                                                                                                                 Matt Cresswell - Financial Services Innovation Lead UK&I
                                                                                                                            Navin Rudhra - Digital Transformation Consultant
                                                                                                                                       Oliver Townsend - Business Consultant

                                                                                                                             Redefining the Future of Asset & Wealth Management             11
White Paper

About Atos
Atos is a global leader in digital transformation
with 110,000 employees in 73 countries and
annual revenue of € 12 billion.

European number one in Cloud,
Cybersecurity and High-Performance
Computing, the Group provides end-to-end
Orchestrated Hybrid Cloud, Big Data,
Business Applications and Digital Workplace
solutions. The Group is the Worldwide
Information Technology Partner for
the Olympic & Paralympic Games and
operates under the brands Atos, Atos|Syntel,
and Unify. Atos is a SE (Societas Europaea),
listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the
future of the information technology space.
Its expertise and services support the
development of knowledge, education and
research in a multicultural approach and
contribute to the development of scientific
and technological excellence. Across the
world, the Group enables its customers and
employees, and members of societies at large
to live, work and develop sustainably, in a safe
and secure information space.

Find out more about us
atos.net
atos.net/careers

Let’s start a discussion together

For more information: fahad.faisal@atos.net
Atos, the Atos logo, Atos | Syntel and Unify are registered trademarks of
the Atos group. January 2021 © Copyright 2021, Atos S.E. Confidential
information owned by Atos, to be used by the recipient only. This document,
or any part of it, may not be reproduced, copied, circulated and/or distributed
nor quoted without prior written approval from Atos.

CT-210129-RY-J1252 ATOS-WP-ASSETMANAGEMENT
You can also read