PUTTING SUSTAINABILITY FRONT AND CENTRE - SUSTAINABILITY STRATEGY REPORT 2019 - British American ...
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INTRODUCTION WHO WE ARE 01 Welcome 02 Letter from our Chief Executive BAT is a leading, multi-category consumer 04 Our new Sustainability Agenda goods business. Our purpose is to build HEALTH IMPACT ‘A Better Tomorrow’ by reducing the health 06 Health impact: our principal ESG focus impact of our business through offering a 07 What we’re doing 08 Vapour products greater choice of enjoyable and less risky 09 Tobacco heating products (THPs) products for our consumers. Our ambition 10 Modern oral products 11 Our strategy for accelerated growth is to increasingly transition our revenues from cigarettes to non-combustible products SUPPORTING ESG PRIORITIES over time. 12 Our supporting ESG priorities 13 Excellence in environmental management SUPPLY OBAL CH GL 14 Delivering a positive social impact 15 Robust corporate governance R AI U N O CREATING VALUE g Mode eatin 16 Creating value for our consumers oh r prod n ora acc ucts uc 18 Creating value for society b To pro d ts l 20 Creating value for our employees CT PORTF DU Tr pro 22 Our contribution to the SDGs O ad duc O prod ur s itio ts LI PR uct o O Vap nal INDEPENDENT ASSURANCE oral Other direct 24 External recognition product materials 53,000+ Indirect goods and services 26 Commentary from our Stakeholder Panel from 30,000+ employees Our b s from 1,500+ suppliers r ke t 29 Acting on the Panel’s feedback suppliers ma ra n 0+ ds ar 20 ed istr ss ib ute d a c ro Co mb ts ust d uc ible to b a c c o pro 400,000+ tonnes of tobacco leaf each year from 90,000 directly contracted farmers; and from third-party suppliers OUR AMBITIOUS ESG TARGETS Increasing our consumers Achieving carbon neutrality Eliminating unnecessary of non-combustible by 2030 and accelerating single-use plastic and products to 50 million our existing environmental making all plastic packaging by 2030 targets to 2025 recyclable by 2025 BAT Sustainability Strategy Report 2019
Health Supporting Creating Independent Introduction impact ESG priorities value assurance 01 WELCOME TO OUR SUSTAINABILITY STRATEGY REPORT 2019, WHICH FORMS PART OF OUR SUITE OF CORPORATE PUBLICATIONS. Our reporting suite Our Annual Report 2019 provides details of our evolved Group strategy, with sustainability at its heart. This includes our clear corporate purpose to build ‘A Better Tomorrow’ by reducing the health impact of our business through offering a greater choice of enjoyable and less risky products. This Sustainability Strategy Report 2019 provides details Annual Report 2019 of our Sustainability Agenda, including a clear focus to reduce the health impact of our business; highlights of our approach and performance for our other environmental, social and governance (ESG) priorities; and how this creates shared value for our stakeholders towards our corporate purpose for ‘A Better Tomorrow’. This is complemented by our ESG Report 2019, which provides Sustainability Strategy Report 2019 more comprehensive details of our Sustainability Agenda and ESG priorities, including policies, accountability, management approach, targets and performance for each topic. We also map our disclosures against Global Reporting Initiative (GRI) Standards, the Sustainability Accounting Standards Board (SASB) framework and the World Economic Forum’s new ESG framework. ESG Report 2019 In addition, we publish our annual Modern Slavery Statement and UK Gender Pay Report, as well as periodic topic-specific Focus Reports and our biennial Science & MODERN SLAVERY GENDER PAY STATEMENT REPORT 2019 2019 Technology Report. Modern Slavery Statement and UK Gender Pay Report 2019 bat.com/reporting About this Report and forward-looking statements This is a Report by British American Tobacco plc. These statements are often, but not always, made through The material in this Report is provided for the purpose of Associate companies are excluded. References to ‘British the use of words or phrases such as “believe,” “anticipate,” giving information about the Company to stakeholders only American Tobacco’, ‘BAT’, ‘we’, ‘us’ and ‘our’ when denoting “could,” “may,” “would,” “should,” “intend,” “plan,” and is not intended for general consumers. The Company, opinion refer to British American Tobacco plc (the Company, “potential,” “predict,” “will,” “estimate,” “strategy” and its directors, employees, agents or advisers do not and together with its subsidiaries, the “Group”), and when similar expressions. It is believed that the expectations accept or assume responsibility to any other person to denoting tobacco business activity refer to Group operating reflected in this report are reasonable but they may be whom this material is shown or into whose hands it may companies, collectively or individually as the case may be. affected by a wide range of variables that could cause come and any such responsibility or liability is expressly actual results to differ materially from those currently disclaimed. The material in this Report is not provided for This Report contains certain forward-looking statements, anticipated, including: the impact of adverse domestic or product advertising, promotional or marketing purposes. made within the meaning of Section 21E of the United international legislation and regulation, changes in domestic This material does not constitute and should not be States Securities Exchange Act of 1934, regarding our or international tax laws and rates and the impact of an construed as constituting an offer to sell, or a solicitation intentions, beliefs or current expectations reflecting unfavourable ruling by a tax authority in a disputed area, of an offer to buy, any of our products. Our products are knowledge and information available at the time of adverse decisions by domestic or international regulatory sold only in compliance with the laws of the particular preparation and concerning, among other things, prospects, bodies and the inability to lead the development and jurisdictions in which they are sold. growth and strategies. BAT undertakes no obligation to roll-out of BAT innovations (new category products and update or revise these forward-looking statements, whether combustibles), including as a result of unsuccessful research as a result of new information, future events or otherwise. and development or a failure to develop robust scientific risk assessment frameworks. BAT Sustainability Strategy Report 2019
02 Introduction LETTER FROM Our clear commitment to providing consumers with a range of less harmful products is central to our corporate OUR CHIEF purpose, around which our long-term ambition is planned. EXECUTIVE And we’re also clear that our long-term sustainability will be underpinned by successful delivery against our other ESG priorities. Strong foundations We have a long and proud history of WE HAVE A STRATEGY sustainability achievements, but today we are transitioning from being a business where WITH SUSTAINABILITY sustainability has always been important to one AT ITS HEART AND where it is front and centre in all that we do. I FIRMLY BELIEVE Over the last 20 years, we’ve made significant IT WILL LEAD TO ‘A progress on our sustainability journey, as evidenced by the highlights below, as well as BETTER TOMORROW’ our 18 consecutive years in the Dow Jones FOR OUR CONSUMERS, Sustainability Indices (DJSI). OUR EMPLOYEES, Yet our approach needs to constantly develop, much as the world around us is OUR SHAREHOLDERS evolving – from increasing expectations of AND, UNDOUBTEDLY, the role of business in contributing to the UN FOR SOCIETY. Sustainable Development Goals and addressing climate change; to evolving consumer preferences and the emergence of new category products, such as vapour products (e-cigarettes), that offer potentially reduced risks for the estimated 19% of the world’s population who continue to smoke cigarettes. Clear priorities Since taking over as CEO in April last year, I have focused the business on three clear priorities: – Ensuring a step change in New Categories performance with the aim of ultimately generating an increasingly greater proportion of our revenues from products other than cigarettes, thereby reducing the health impact of our business; – Simplifying the business to be more flexible, agile and efficient, while also releasing valuable funds for reinvestment in New Categories; and 2000–2005: ESTABLISHING 2006–2010: DEVELOPING Transparent reporting International Sustainability Agenda focused External Scientific Panel formed aligned to best Marketing Standards on harm reduction, marketplace, to guide our harm reduction research practice frameworks and youth smoking environment, supply chain, and prevention programmes people and culture bat-science.com launched Eliminating Child Labour in Tobacco Growing Social Responsibility First long-term targets for Integrated supply chain (ECLT) Foundation and BAT in Tobacco Production reducing our direct carbon emissions sustainability strategy developed Biodiversity Partnership (SRTP) programme with (CO2) by 50% by 2030 in consultation with stakeholders minimum standards for tobacco leaf suppliers First reduced-risk product, snus smokeless oral tobacco, launched BAT Sustainability Strategy Report 2019
Health Supporting Creating Independent Introduction impact ESG priorities value assurance 03 WE ARE TRANSITIONING FROM A BUSINESS WHERE BUILDING SUSTAINABILITY HAS ALWAYS BEEN IMPORTANT TO ONE WHERE ON OUR IT IS FRONT AND CENTRE IN ALL THAT WE DO. PROGRESS WITH STRETCHING NEW TARGETS – Driving value from combustible cigarettes Specifically, we are clear that reducing the health to enable continued investment to grow our impact of our business is our principal focus area, as New Categories business. well as placing a greater emphasis on the importance of addressing climate change and environmental Our evolved strategy management. At the same time, we remain To accelerate progress, we have evolved our Group committed to delivering a positive social impact strategy with the purpose of building ‘A Better and ensuring robust corporate governance across Tomorrow’ for all our stakeholders. the Group. Increasing our consumers of non- While combustible tobacco products will be at the Future ambition core of our business for some time to come, we aim combustible products Just as we are committed to making a step change to 50 million by 2030 to reduce the health impact of our business by using in our New Categories performance, we are revenue from our cigarette business to generate an also committed to making a step change in our ever-increasing proportion of our overall revenues sustainability ambition. from our new category products. Recently, we have announced a number of stretching And, to reflect the changes in both the world targets that we are confident will accelerate our around us and our business, we have a dynamic new purpose to build ‘A Better Tomorrow’ for all our corporate logo, as featured in this Report. stakeholders, including: Our Sustainability Agenda Achieving carbon – Increasing our consumers of non-combustible Central to our evolved strategy is our Sustainability neutrality by 2030 products to 50 million by 2030; Agenda, which has been refreshed to reflect the and accelerating our changing external environment. – Achieving carbon neutrality by 20301 and existing environmental accelerating our existing environmental targets to 2025; and targets to 2025 – Eliminating unnecessary single-use plastic and AT ITS HEART, OUR making all plastic packaging recyclable by 20252. EVOLVED STRATEGY IS I am proud that we have a strategy with sustainability ABOUT ANTICIPATING embedded at its heart and I firmly believe it will lead to ‘A Better Tomorrow’ for our consumers, our AND SATISFYING employees, our shareholders and, undoubtedly, THE EVER-EVOLVING for society. Eliminating CONSUMER: PROVIDING unnecessary single- use plastic and making PLEASURE, REDUCING all plastic packaging RISK AND OFFERING AN Jack Bowles recyclable by 2025 INCREASING CHOICE. Chief Executive, March 2020 2011–2015: EMBEDDING 2016–2019: GROWING 2020: STEP CHANGE First international tobacco company Range of potentially reduced-risk Evolved our Group strategy to launch a vapour product products available across multiple markets with a clear corporate purpose to build ‘A Better Tomorrow’. See our Human rights strategy developed New science-based CO2 targets set, Annual Report 2019 for details, in consultation with stakeholders having already achieved a 47% reduction in at bat.com/annualreport. direct emissions Diversity and inclusion strategy Evolved our Sustainability Agenda; implemented across the Group Thrive farmer livelihoods and sustainable see the following page for details agriculture programme developed Sustainable Tobacco Programme developed with the industry Delivery with Integrity programme strengthening our compliance culture 1 Based on Scope 1 and 2 carbon dioxide equivalent (CO2e) emissions. 2 In full, our 2025 targets are to: eliminate all unnecessary single-use plastic packaging; 100% of plastic packaging to be reusable, recyclable or compostable; and 30% recycled content in plastic packaging – as well as having take-back schemes for all new category devices by end 2021. BAT Sustainability Strategy Report 2019
04 Introduction OUR NEW Our Sustainability Agenda is integral to our evolved Group strategy and reflects our commitment to reducing SUSTAINABILITY the health impact of our business as our principal focus AGENDA area. This is underpinned by excellence across our other ESG priorities. A key strength of our approach to This comprehensive approach to evolving Along with our principal focus on reducing sustainability is a robust process to identify our Sustainability Agenda ensures we the health impact of our business, we retain and understand the most material ESG topics keep pace with emerging topics and a strong focus on other ESG priorities. that drive our long-term business sustainability stakeholder expectations. Together, this approach helps to create and value creation. Outlined below are the priority areas identified shared value for our consumers, society, our Each year we engage with a wide range of in 2019 and which form the core of our employees and our shareholders. Ultimately, stakeholders to understand what matters Sustainability Agenda. You can read more it’s about building towards ‘A Better to them most and complement this about how we identify and prioritise them Tomorrow’ not just for BAT, but for all with ongoing risk monitoring, research at bat.com/sustainabilityreport. our stakeholders. and benchmarking. Increasing our consumers Achieving carbon neutrality by 2030 Eliminating unnecessary of non-combustible products to and accelerating our existing single-use plastic and making all plastic 50 million by 2030 environmental targets to 2025 packaging recyclable by 2025 Reducing the HEALTH impact of our business Consumer choice World-class science Standards and regulation Excellence in Delivering a positive Robust corporate ENVIRONMENTAL SOCIAL impact GOVERNANCE management Human rights Business ethics Climate change Farmer livelihoods Responsible marketing Water and waste Health and safety Regulation and policy engagement Sustainable agriculture People and culture Circular economy This Report provides an overview of our strategic approach and we report in detail against all our ESG priorities in our ESG Report at: bat.com/sustainabilityreport BAT Sustainability Strategy Report 2019
Health Supporting Creating Independent Introduction impact ESG priorities value assurance 05 CONSUMERS by responsibly offering them enjoyable and less risky choices to cigarettes. SOCIETY by addressing the overall health, social and environmental impacts of our business, and by raising standards for people across our value chain. OUR PURPOSE CREATES SHARED VALUE FOR EMPLOYEES by creating a dynamic, inspiring and purposeful place to work that values their wellbeing, embraces diversity and respects their rights. SHAREHOLDERS by delivering sustainable, superior returns and long-term growth. BAT Sustainability Strategy Report 2019
Health 06 impact HEALTH IMPACT: As our principal ESG focus area, we are committed to reducing the health impact of our business through OUR PRINCIPAL offering a greater choice of enjoyable and less risky ESG FOCUS products for our consumers. New category alternatives to cigarettes, such as vapour, tobacco heating and modern oral products, already have an estimated 68 million consumers worldwide and provide options for the estimated 19% of the world’s population who continue to smoke3 to switch away from cigarettes in significant numbers. To succeed in this, the following key enablers need to be in place: CONSUMER WORLD-CLASS CHOICE SCIENCE Smokers are Robust scientific more likely to switch evidence is needed to new category to support the quality, products if they can find safety and reduced-risk one that satisfies their potential of new varying preferences. category products, in HARM order for regulators REDUCTION and consumers to KEY have trust in them. ENABLERS STANDARDS AND REGULATION The right regulatory and market conditions need to be in place to enable wide availability of new category products, alongside high standards and responsible practices across the industry. AS MOST OF THE HARM CAUSED OUR WORLD-CLASS AND BY SMOKING ARISES NOT FROM TRANSPARENT SCIENCE NICOTINE BUT FROM OTHER MEANS CONSUMERS COMPONENTS OF TOBACCO CAN TRUST IN THE SMOKE, THE HEALTH AND LIFE PERFORMANCE, SAFETY AND EXPECTANCY OF TODAY’S SMOKERS HARM REDUCTION POTENTIAL COULD BE RADICALLY IMPROVED OF OUR PRODUCTS. BY ENCOURAGING AS MANY AS POSSIBLE TO SWITCH TO A SMOKE- Dr David O’Reilly FREE SOURCE OF NICOTINE. Director, Research and Science UK Royal College of Physicians4 3 Euromonitor International (2019). ‘World market for cigarettes: October 2019’. 4 Royal College of Physicians, Tobacco Advisory Group (2016). ‘Nicotine without smoke: Tobacco harm reduction’. BAT Sustainability Strategy Report 2019
Health Supporting Creating Independent Introduction impact ESG priorities value assurance 07 WHAT WE’RE By enabling consumer choice through our range of new category products, supported by world-class science and DOING industry-leading standards, we are making significant progress in delivering our commitment to reducing the health impact of our business. CONSUMER WORLD-CLASS STANDARDS CHOICE SCIENCE AND REGULATION Our strategy is focused on making We apply our peer-reviewed scientific We follow strict standards for product available a broad portfolio of different framework to assess the emissions, safety and for ensuring all our product products that satisfy consumers by exposure and risk of our products. marketing worldwide is aimed only at adult providing pleasure, reducing risk and Product safety standards go hand-in-hand consumers and does not engage or appeal offering an increasing choice. with sound science – we scrutinise all the to youth. We openly share our approach, ingredients and our products benefit from and advocate for industry-wide standards We have a deep understanding of our thousands of hours of testing before they and regulation. consumers and anticipate trends with reach the consumer. powerful foresights, data and analytics. We think regulation of new category We make significant investments in We openly share our science, publish our products should enable market availability, research and development (R&D) to findings in peer-reviewed journals and apply the highest quality and safety deliver innovations that satisfy consumer present at conferences and to government standards, allow communication of the tastes and generate growth for the advisory committees. We also publish potential benefits and risks, and ensure business. And we’re opening up to comprehensive details of our research affordability for consumers by taxing them radical new ideas and seeking out the programme on our dedicated appropriately – all the while preventing inventiveness of others through strategic bat-science.com website. youth appeal and access. investments and partnerships. Our progress Our progress Our progress To date, we have published 59 peer- We’ve evolved our International Since launching our first vapour products reviewed papers on new category Marketing Principles and Youth Access in the UK in 2013, we have made products. The results indicate that Prevention Guidelines to reflect our significant progress in developing, our products have the potential to be multi‑category portfolio. manufacturing and commercialising significantly less risky than cigarettes We’ve openly shared our approach to a range of new category products. and we’re continuing to establish more product stewardship and have worked as evidence to support this. Today, our new category products are part of multi-stakeholder groups on the available in 48 markets globally – see In 2019, we presented at 32 scientific development of industry-wide standards, pages 8–10 for details. conferences and meetings, and we will including with the British Standards publish our biennial Science & Technology Institution, the EU standards body (CEN) Report later in 2020. technical committee and the International Organization for Standardization (ISO). Comprehensive details of how we’re Full details of our scientific framework Find out more about our regulatory enabling consumer choice through and findings of our research, as well engagement and views on an effective our range of new category products as the growing independent evidence regulatory framework for new category can be found on pages 19–24 of our base, can be found on pages 19–24 of products that is based on relative risks, ESG Report. our ESG Report. on pages 20–21of our ESG Report. at.com/sustainabilityreport b at.com/sustainabilityreport b at.com/sustainabilityreport b BAT Sustainability Strategy Report 2019
Health 08 impact VAPOUR Vapour products are battery-powered devices that heat liquid formulations – e-liquids – to create a vapour which PRODUCTS is inhaled. Most e-liquids contain water, propylene glycol and glycerol, flavourings and nicotine, although some e-liquids don’t contain any nicotine. The products contain no tobacco and no combustion takes place. OUR PRODUCTS 95% fewer toxicants Our flagship vapour brands include Vype emitted by our Vype and Vuse. product, compared to cigarettes5 We continue to enhance our vapour products with new innovations – for example, we’re developing new distiller plate technology to heat the e-liquid more efficiently than the traditional ‘coil and wick’ often found in other vapour products. We plan to consolidate all our vapour products 27 markets where under our global Vuse brand by the end of 2020. our vapour products are available The scientific evidence Vaping concerns in the US There is growing consensus among many public health bodies and academics that In 2019, a number of cases of acute lung Food and Drug Administration’s (FDA) newly vapour products can have a significantly diseases among vapers were reported in released guidance on flavoured e-cigarettes. reduced risk profile compared to smoking. the US, including some deaths. The official Together with the FDA’s previously In the UK, for example, Public Health England investigations have so far found strong links announced requirement to submit Pre- has published a series of expert reviews with the use of Vitamin E acetate in e-liquids Market Tobacco Product Applications of the latest evidence, drawing on peer- and with illicit e-liquids not sourced from (PMTAs) by May 2020 for all products, reviewed literature, surveys and other reports. reputable manufacturers. Consistent with this is a positive step and will help ensure They concluded that “based on current our product standards, such ingredients are consumers have access to appropriately knowledge, vaping is at least 95% less not, and have never been, added to our regulated, quality-assured products that do harmful than smoking”6. This is supported Vype and Vuse vapour products. not appeal or are accessible to youth. by a wealth of other evidence reviews, studies and reports from public health bodies, Concerns were also raised regarding youth We are confident that, as required by the regulators and academics in countries such access to vapour products and that some PMTA process, all our Vuse products in as Australia, Canada, France, New Zealand e-liquid flavours, such as those resembling the US will be shown to be appropriate and the US. ‘kid-friendly’ food products, may play a role for the protection of public health. We will in increasing youth appeal. We have strict continue to work with the FDA throughout standards to ensure our products do not the implementation of this new regulatory engage or appeal to youth. framework to make sure consumers have access to quality-assured products, while IT IS WELL ACCEPTED These cases clearly demonstrate the doing our utmost to ensure that vaping WITHIN THE PUBLIC importance of having, and enforcing, robust remains positioned as a credible option HEALTH COMMUNITY and effective regulations which ensure high for adult smokers looking for an alternative THAT, WHILE THE PRECISE product standards and prevent access and to tobacco. LONG-TERM EFFECTS OF appeal to youth – something we at BAT have VAPING ARE UNKNOWN, long been advocating. We welcome the US IT IS NEVERTHELESS SUBSTANTIALLY SAFER THAN SMOKING TRADITIONAL CIGARETTES. The Royal Society 5 Comparison of smoke from a 1R6F reference cigarette (approx. 9 mg tar) and vapour from Vype ePen 3, with reference to nine for Public Health7 harmful components the World Health Organization (WHO) recommends to reduce in cigarette smoke. This quality does not necessarily mean this product is less harmful than other tobacco products. 6 Public Health England (2018). ‘Evidence review of e-cigarettes and heated tobacco products 2018’. 7 Royal Society for Public Health (2018). ‘Health on the High Street: Running on empty’. BAT Sustainability Strategy Report 2019
Health Supporting Creating Independent Introduction impact ESG priorities value assurance 09 TOBACCO THPs heat tobacco to generate a nicotine-containing aerosol, with a tobacco taste, which the user inhales. HEATING Because the tobacco is heated instead of burned, the PRODUCTS resulting aerosol comprises mainly water, glycerol, (THPs) nicotine and tobacco flavours – dramatically different to cigarette smoke. OUR PRODUCTS 17 markets where our THPs are Our THPs are available under our currently flagship glo brand. available Our range includes battery- powered devices that heat specially designed tobacco sticks, as well as hybrid devices that combine vaping technology with real tobacco. The scientific evidence Leading innovation By heating tobacco rather than burning it, THPs have the potential to be reduced-risk In 2019, we continued to expand our to cigarettes. We continue to push the compared to smoking. Although most of portfolio with the launch of three innovative boundaries of innovation to encourage as the research to date has been conducted by new THPs in Japan and South Korea. many adult smokers as possible to choose the industry, we are encouraged to see an a new category product with reduced- increasing number of independent reports This included our ‘glo pro’ device which, for risk potential. that are broadly aligned with our findings. the first time, used our new tobacco heating technology – induction heating – which For example, a study commissioned by the significantly reduces the heating time for the UK Department of Health in 2017 found that people using the two available THPs on the UK market were exposed to around 50–90% consumer. The new ‘glo sens’ product uses our cutting-edge innovation, called Taste 90–95% Fusion Technology, which combines vaping Some chemicals found less of the “harmful and potentially harmful” technology with real tobacco. in cigarette smoke are not compounds compared with conventional in glo aerosol at all, and cigarettes8. And, in 2018, a Public Health These products provide adult consumers many others are around England report looked at current research with even greater and more satisfying 90–95% lower in the on THPs and, while highlighting the need choice when looking for alternatives glo aerosol10 for more research, found that “compared with cigarettes, heated tobacco products are likely to expose users and bystanders to lower levels of particulate matter and harmful and potentially harmful TESTS ON HEATED TOBACCO CARRIED OUT BY THE TOBACCO compounds. The extent of the reduction INDUSTRY AND SCRUTINISED BY THE COMMITTEE... found varies between studies”9. FOUND A REDUCTION OF UP TO 90% IN THE NUMBER OF TOXIC CHEMICALS EMITTED BY HEATED TOBACCO COMPARED WITH COMBUSTIBLE CIGARETTES. David Jones MP and honorary life fellow of Cancer Research UK11 8 Committee on Toxicity of Chemicals in Food, Consumer Products and the Environment (COT), Department of Health UK (2017). ‘Statement on the toxicological evaluation of novel heat-not-burn tobacco products’. 9 Public Health England (2018). ‘Evidence review of e-cigarettes and heated tobacco products 2018’. 10 Comparison of smoke from a 3R4F reference cigarette (approx. 9 mg tar) and vapour from heated tobacco in glo, with reference to nine harmful components the WHO recommends to reduce in cigarette smoke. This quality does not necessarily mean this product is less harmful than other tobacco products. 11 UK House of Commons Hansard, 26 June 2019, referencing findings of the COT in footnote 8. BAT Sustainability Strategy Report 2019
Health 10 impact MODERN In recent years, a new category of modern oral products has emerged. These come in the form of nicotine pouches ORAL that are placed under the lip so that nicotine can be PRODUCTS absorbed by the body. 18 markets where our modern oral OUR PRODUCTS products are available Our modern oral products are white in colour and contain high- purity nicotine, water and other high-quality food-grade ingredients, including eucalyptus and pine tree fibres, flavouring and sweeteners. These are likely to appeal more broadly than traditional oral tobacco. And, due to affordability and other factors like not relying on batteries, they may be more consumer-acceptable than our other new category products for low to middle income developing countries, such as for our recent launches in Kenya and Pakistan. We plan to consolidate all our modern oral products under our global Velo brand by the end of 2020. The scientific evidence Traditional oral products A wealth of epidemiological evidence from Sweden over many decades shows that use We also sell a range of traditional oral Our Camel Snus product is currently of snus, a type of traditional oral tobacco, is products, including Swedish-style snus and undergoing a process with the US FDA substantially less risky than smoking. This has American moist snuff, available in loose to be classified as a modified-risk tobacco been confirmed by the US FDA which, in tobacco form or as prepacked pouches. product, which we expect to be completed 2019, in response to an application made We have long sold snus in Sweden and in 2020. If our application is accepted, by the company Swedish Match, formally Norway through our Fiedler & Lundgren we will be able to communicate the recognised that switching completely from business, whose brands include Granit and health benefits of switching from cigarettes cigarettes to the snus products assessed can Mocca; and in the US we market snus under to Camel Snus directly to consumers. significantly lower the risks of mouth cancer, the Camel brand. Our American moist snuff heart disease, lung cancer, stroke, emphysema products include our flagship Grizzly brand and chronic bronchitis12. in the US, as well as the premium moist Already our chemical studies have shown snuff brand Kodiak. that our modern oral products have even fewer and lower levels of toxicants than snus, and our toxicological studies have shown that the effect of this is to have even lower toxicological impact on human cells than ST [SMOKELESS TOBACCO] PRODUCTS ARE MUCH CLEANER snus. We’re confident that further research AND LESS HAZARDOUS THAN CIGARETTES. THEIR USE COULD will confirm that consumers of modern oral REDUCE HARM TO SMOKERS IF THEY SWITCHED ENTIRELY products will be exposed to even fewer TO THESE PRODUCTS. THIS APPEARS TO BE THE CASE WITH toxicants than snus users. Ultimately, we SNUS USE IN SWEDEN. believe that modern oral products present significantly less risk to users than cigarettes. Prof Neal Benowitz Professor of Medicine at the University of California, San Francisco13 12 https://www.fda.gov/news-events/press-announcements/fda-grants-first-ever-modified-risk-orders-eight-smokeless-tobacco-products (accessed March 2020). 13 Benowitz, N. L. (2011). ‘Smokeless Tobacco as a Nicotine Delivery Device: Harm or Harm Reduction?’ Clinical Pharmacology & Therapeutics 90, no.4: 491–93. doi:10.1038/clpt.2011.191. BAT Sustainability Strategy Report 2019
Health Supporting Creating Independent Introduction impact ESG priorities value assurance 11 OUR While we’re proud of how much we’ve already achieved, we need to accelerate progress in order to generate an STRATEGY FOR increasingly greater proportion of our revenues from ACCELERATED products other than cigarettes, thereby reducing the GROWTH health impact of our business. In 2019, we grew our New Categories business by 37% to £1.3 billion14 – we aim to Today achieve at least £5 billion in New Categories revenues in 2023/2024. 11 million consumers Opportunities for growth regularly use one of our New category products have grown rapidly non-combustible products across the world, with an estimated 54 million across 48 markets vapour consumers and 15 million THP consumers; and With the right regulation in place, alongside technological innovation, it is expected that growth will continue to accelerate as the products better meet consumer preferences and demands. More innovation, greater choice Consumer preferences and technology are evolving rapidly, and we are staying ahead of the curve by building new capabilities around the world focused on science and innovation; We are also leveraging the expertise of our external partners to further strengthen our world-class R&D capabilities – such as our partnership with McLaren where we are actively working with McLaren Applied on a number of projects to enhance our future product pipeline; and Our new corporate ventures team will also accelerate the creation, development and commercialisation of new-to-world innovation on a test-and-learn basis. Growing reach and availability Of the 48 markets where our new category products are currently available, 15 are among the top 30 countries with the highest smoking prevalence globally15; Our ambition is to We’re committed to expanding to further increase to markets as quickly and practically as we can; and We prioritise markets with the right regulatory 50 million frameworks in place, and where there is consumer awareness and demand – countries consumers we expanded to in 2019 include Kenya, by 2030 Malaysia, Pakistan, Slovakia and South Africa. 14 At current rates of exchange. 15 Based on World Bank data (2016) measuring smoking prevalence as a percentage of the total population. The 15 countries and smoking rates are: Greece (43.4%), Russia (39.3%), Serbia (38.9%), Bulgaria (37%), Croatia (37%), Czech Republic (34.3%), France (32.7%), Germany (30.6%), Hungary (30.6%), Slovakia (30.1%), Romania (29.7%), Austria (29.6%), Spain (29.3%), Ukraine (28.9%) and United Arab Emirates (28.9%). https://data.worldbank.org/indicator/SH.PRV.SMOK (accessed March 2020). BAT Sustainability Strategy Report 2019
Supporting 12 ESG priorities OUR As well as our commitment to addressing the health impact of our business, we are also clear that our SUPPORTING long-term sustainability and value creation will be driven ESG PRIORITIES by ensuring a best-in-class approach to managing our other ESG focus areas. Highlights for each of our ESG priorities WHY THESE TOPICS MATTER can be found on the following pages. Comprehensive details for all our ESG topics, including our policies, management approach, targets EXCELLENCE IN ENVIRONMENTAL MANAGEMENT and performance, can be found in our ESG Report. Good environmental management ddressing our water and waste A is not only the right thing to do, it impacts has environmental benefits and b at.com/sustainabilityreport delivers financial savings and efficiencies; makes business sense given our dependence on natural resources. Implementing sustainable agriculture practices with our 90,000+ contracted limate change has long been part of C farmers helps to address environmental our wider approach to environmental impacts and secure our tobacco leaf management and we’ve now elevated it supply chain; and to a standalone priority in recognition of In response to increasing concerns the growing climate emergency; regarding plastics and post-consumption waste, we’ve established circular economy as a new priority area. DELIVERING A POSITIVE SOCIAL IMPACT As one of the world’s most y enhancing farmer livelihoods, we B international businesses, we have can help address rural poverty, which is a primary root cause for issues such as child an important role to play in delivering labour and urban migration, and so help a positive societal impact for our secure our supply chain; employees and people across our rotecting the health and safety of our P supply chain. people and contracted farmers enables them to thrive while also enhancing uman rights risks exist across our H business productivity; and business and supply chain, particularly in tobacco growing due to the inherent Investing in our people and creating a challenges in agriculture; diverse, inclusive and engaging culture is crucial to our business success. ROBUST CORPORATE GOVERNANCE Robust corporate governance is key esponsible marketing practices are R to our sustainable, long-term growth. crucial for ensuring adult-only consumers use our tobacco and nicotine products pplying high standards of business A and that they do not appeal to youth; and ethics and operating with honesty, ruly effective regulation needs T integrity and transparency is not only cooperation between governments and the right thing to do, it is critical to the industry, and we have a legitimate role to continuing success of our business; play in policy-related debate that affects our business. BAT Sustainability Strategy Report 2019
Health Supporting Creating Independent Introduction impact ESG priorities value assurance 13 Next steps EXCELLENCE IN Building on our progress, we’re ENVIRONMENTAL MANAGEMENT now setting ourselves even more ambitious and stretching targets: We are committed to reducing Sustainable agriculture Carbon neutral by 2030; We’re supporting 90,000+ directly impacts across our operations contracted farmers worldwide to address the educe our Scopes 1 and 2 CO2e R and supply chain and preparing environmental impacts of tobacco growing emissions by 30% by 2025; our business for the risks ahead. such as by: ource 30% of our direct energy S iving them access to technologies G from renewable sources by 2025; limate change C developed by our Leaf Science & Research Having achieved a 47% carbon dioxide centre, like drip irrigation and floating educe the total amount of water R equivalent (CO2e) reduction towards our seedbeds that help to reduce water and withdrawn by 35% and increase original intensity-based targets, from a 2000 agrochemical use; water recycling to 15% by 2025; baseline, we then set new science-based romoting the sustainable use of forest P targets to reduce our direct emissions, from resources as fuels for tobacco curing to educe waste sent to landfill by R a 2017 baseline, against which we’ve already tackle deforestation; 40% by 2025 and recycle at achieved a 9.5% reduction, such as by: least 95% of our total waste Reducing carbon emissions from tobacco Improving the energy efficiency of our curing with more efficient curing each year; factories, such as by upgrading to more technologies that use up to 30% less E liminate the use of unsustainable efficient and lower-impact equipment; fuel – these have been introduced to our contracted farmers in eight countries, with wood sources by our contracted Increasing our use of renewable energy farmers for curing fuels; through green energy certificates and on- trials underway in two more; and site energy-generation projects; and roviding ongoing training and capacity P Eliminate unnecessary single-use Optimising our logistics and fleet, such as building on environmental best practice. plastic packaging by 2025; through improving vehicle performance Circular economy 100% of plastic packaging and fuel efficiency. We’re developing a new Group-wide to be reusable, recyclable or Given our supply chain (Scope 3) emissions circular economy strategy for all our product compostable by 2025; and represent 90% of our total carbon footprint, categories, through a Management Board-led we’re engaging with our largest direct cross-functional project team: 30% average recycled content product materials suppliers and conducting s a start, we’ve removed silicon caps A across all plastic packaging climate change impact assessments for our from our Vype e-liquid pods, saving the by 2025. major tobacco leaf sourcing countries. equivalent of around 1,000 tonnes of CO2 ater and waste W per year, and we plan to have removed all ESG Report We’ve reduced water withdrawals across our unnecessary plastic from Vuse packaging Find full details of our policies, management by the end of 2021; approach, performance and targets for these operations by 13.1% from our 2017 baseline, focus areas in our ESG Report. such as by: rialling take-back schemes for new T b at.com/sustainabilityreport Improving water efficiency and controls category products in France, Japan, across our sites; and Mexico, South Korea and the UK, and we plan to implement take-back schemes for Increasing water recycling rates to 13.7%. all our new category devices by 2021; and We’ve reduced waste sent to landfill by 13.8% etting ambitious new targets aligned to S since 2017 by recycling over 90% of our the UK Government’s ‘Plastics Pact’. waste each year across all our sites worldwide. HIGHLIGHTS FOR 2019 9.5% 13.1% 99% 1,000 REDUCTION REDUCTION OF WOOD FUEL TONNES in direct CO2e from 2017 in water withdrawals from used by our contracted of CO2 equivalent saved baseline and aiming to be our 2017 baseline and farmers for curing was annually by removing CARBON NEUTRAL aiming to reduce by from sustainable silicon caps from BY 2030 35% BY 2025 sources in 2019 Vype e-liquid pods BAT Sustainability Strategy Report 2019
Supporting 14 ESG priorities Next steps DELIVERING A POSITIVE ublish a new Human Rights P SOCIAL IMPACT Focus Report in 2020, including details of human rights impact assessments in tobacco-growing We are committed to delivering elping our contracted farmers to increase H areas in India and Indonesia; efficiency and productivity with new a positive social impact for our technologies, such as for tobacco curing; onduct two further human C employees and people across our Educating and supporting our contracted rights impact assessments supply chain. farmers to grow other crops for food or as in Mexico and Mozambique additional sources of income; and in 2020; Human rights easuring progress via our global M We’re committed to protecting the human Thrive programme, which assesses over ontinue working with the C rights of our employees and people across our 250,000 farmers in our supply chain industry to develop and evolve supply chain, such as: against core indicators aligned to the the Sustainable Tobacco internationally recognised ‘Five Capitals’ Programme with a stronger focus ur Human Rights Policy and Supplier O livelihood framework. Code of Conduct are aligned to the UN on risks and impacts; Guiding Principles on Business and Human Health and safety ontinue to enhance farmer C Rights (UNGPs); We’re committed to ensuring a safe working environment for our employees and livelihoods, such as by helping uman rights criteria are included in due H to increase yields and improve contractors, as well as for tobacco farmers in diligence procedures for our tobacco leaf our supply chain, such as through: farm productivity; suppliers via the industry-wide Sustainable Tobacco Programme; roup-wide health and safety programmes G ontinue to aim for zero accidents C and employee training; for all our employees and nnual human rights risk assessments for A all our other suppliers, with independent ailored initiatives for higher-risk areas of T contractors Group-wide; and audits for those with the highest risks; our business, such as manufacturing and Trade Marketing & Distribution; ignificantly increase the S trengthening our farm monitoring with S representation of women and our new global digital system that enables roviding our contracted farmers with best P issues to be tracked in real time for prompt practice health and safety training, and focus nationalities in senior remediation; access to personal protective equipment management. (PPE); and articipating in multi-stakeholder groups, P SG Report E such as the ECLT Foundation and Slave-Free eveloping a new operational standard for D Find full details of our policies, management Alliance; and PPE in tobacco growing to drive a consistent approach, performance and targets for all approach across our supply chain. our focus areas in our ESG Report, including onducting human rights impact C more details on these topics, as well as on assessments, aligned to the UNGPs, in People and culture anti-illicit trade. tobacco-growing countries. We’re creating a fulfilling, rewarding and b at.com/sustainabilityreport responsible workplace culture by: Farmer livelihoods We’re helping to enable prosperous Implementing Group-wide diversity and livelihoods for our contracted farmers, such inclusion initiatives; as by: L istening and responding to our employees’ eveloping new tobacco seed varieties that D views via our Group-wide workforce offer greater yields, as well as higher quality engagement channels; and and resistance to diseases, and so help Investing in world-class training and boost farmers’ profits; development programmes. HIGHLIGHTS FOR 2019 12–20% 82% EMPLOYEE 5,000+ INCREASE IN ENGAGEMENT HUMAN RIGHTS 18% REDUCTION IN TOBACCO CROP YIELDS score in our 2019 TRAINING SESSIONS TOTAL ACCIDENTS thanks to our new seed ‘Your Voice’ survey, for farmers in our tobacco to employees and varieties covering 57% of 7% higher than the leaf supply chain in 2019 contractors in 2019 our 2019 volumes from FMCG comparator contracted farmers BAT Sustainability Strategy Report 2019
Health Supporting Creating Independent Introduction impact ESG priorities value assurance 15 Next steps ROBUST CORPORATE ontinue to strive for 100% C GOVERNANCE adherence to our SoBC and to increase the awareness, understanding and accessibility We are committed to achieving Responsible marketing of our SoBC policies and We’re committed to ensuring our products our business objectives in are marketed responsibly to adult-only Speak up channels; an honest, transparent and consumers, such as through: 00% adherence to our 1 accountable way, and sustaining ur International Marketing Principles O International Marketing a culture of integrity in (IMP) governing our marketing across all Principles (IMP); our product categories, including strict everything we do. requirements to be responsible, accurate 00% adherence to our global 1 and targeted at adult consumers only; Youth Access Prevention (YAP) Business ethics Expecting our markets to adhere to our Guidelines; and Ethical values form the basis of our culture global Youth Access Prevention (YAP) and are expressed in our Standards of Guidelines wherever our products are E nsure all our engagement with Business Conduct (SoBC). Our Delivery with sold; and regulators and other stakeholders Integrity programme builds on our already is conducted in accordance strong foundations to drive a consistent Updating our IMP and YAP Guidelines approach to managing key risks including to keep pace with best practice and our with our SoBC Lobbying and bribery and corruption, such as by: growing range of product categories. Engagement Policy. egularly reviewing and updating our SoBC R Regulation and policy engagement ESG Report to remain at the forefront of best practice; We’re committed to conducting all our Find full details of our policies, management engagement activities with external approach, performance and targets for all roviding comprehensive SoBC training P stakeholders with transparency, openness our focus areas in our ESG Report, including and communications for all our employees and integrity, such as by: more details on these topics as well as for every year; Board diversity, executive remuneration, Incorporating our longstanding Principles tax transparency, stakeholder engagement Increasing the accessibility, awareness and and materiality. understanding of our SoBC and Speak up for Engagement into a new Lobbying and Engagement Policy in our SoBC, to b at.com/sustainabilityreport channels, such as with our new SoBC app available in 12 languages; and highlight the importance of these principles along with all other Group policies; eveloping procedures and tools to D promote the consistent application of Applying robust procedures and controls our SoBC policies across the Group – for for political contributions; example, our Third-Party Anti-Bribery and Monitoring of regulatory engagement Corruption Procedure. activities across the Group by our governance committees; and Respecting the WHO Framework Convention on Tobacco Control (FCTC) 5.3 provision, which calls for transparent and accountable interaction between governments and the tobacco industry. HIGHLIGHTS FOR 2019 100% EMPLOYEES UPDATED COMPLETED OUR 100% £41.4BN TOTAL OUR IMP SoBC TRAINING COMPLIANCE TAXES PAID to reflect developments and formal compliance with our Youth Access including taxes borne in marketing, technology sign-off procedures Prevention Guidelines and collected in 2019 and our product portfolio in 2019 BAT Sustainability Strategy Report 2019
Creating 16 value CREATING Our consumers are at the core of everything we do and our success is underpinned by addressing their VALUE FOR OUR preferences; offering them a choice of enjoyable, CONSUMERS innovative and potentially less risky products. WE ENABLE WE COMMUNICATE AND CONSUMER CHOICE MARKET RESPONSIBLY Our global community of consumers is diverse and has We provide clear and accurate product information for differing needs. We aim to satisfy evolving consumer consumers in a responsible way, enabling them to make preferences with a broad portfolio that considers informed choices, while not appealing to youth. geographic and market differences. – Strict IMP compliance procedures in place, – 150 million daily consumer interactions give us including a requirement for all marketing materials to a deep understanding of our consumers, enabling us to be formally reviewed and approved by our Legal and develop products that meet their different needs. External Affairs function. – Wide range of products to choose from, including – IMP training provided for our marketing employees traditional cigarettes, vapour products, THPs, and and trade representatives, as well as any external modern and traditional oral products. agencies we work with. – 48 markets where our new category products are – Digital marketing hub and toolkits to help our available and plans to launch in further markets as markets apply our IMP online, such as regarding digital quickly as possible, prioritising those with the right age verification and the use of social media. conditions in place. – Responsible flavours and features, such as for – ‘Test and learn’ strategy helps us get the right e-liquids, to avoid appealing to youth. mix of communication, product and price to maximise – Youth access prevention (YAP) activities, the harm reduction potential of new category products. such as supporting proof-of-age schemes and providing training for retailers and point-of-sale materials with YAP messaging. WE PRIORITISE WE ADDRESS THE ENVIRONMENTAL CONSUMER SAFETY IMPACTS OF OUR PRODUCTS Ensuring high quality and consumer safety is at the heart We are committed to addressing our consumers’ concerns of how we design, develop and manufacture our products. about the environmental impacts of our products, including post-consumption waste and the use of plastics – 1,500+ scientists focused on researching and and other materials. developing our new category products. – 13 markets with cigarette butt recycling and anti-litter – Decades of product stewardship experience programmes in collaboration with local governments, at our world-class R&D centre in the UK. NGOs and other third parties. – Thousands of hours of testing undertaken before – New projects to reduce plastic waste in packaging our products reach the consumer. and explore opportunities to improve the recyclability of – New world-class battery and product safety lab our products. opened in 2019 in our R&D centre. – Take-back and recycling schemes being trialled – E-liquids manufactured in Europe and using for new category products in France, Japan, Mexico, pharmaceutical-grade nicotine. South Korea and the UK. For example, in Mexico we incentivise consumers to return their Vype by e-liquid – Openly sharing our approach and expertise pods by rewarding them with 50% off their next pack for the development of robust, industry-wide product for every two pods returned and a free pack for every quality and safety standards. 10 pods returned. BAT Sustainability Strategy Report 2019
Health Supporting Creating Independent Introduction impact ESG priorities value assurance 17 OUR STRATEGY PUTS THE WE WILL BECOME A BUSINESS CONSUMER FIRST, FOCUSING ON THAT DEFINES ITSELF NOT BY THE UNDERSTANDING ADULT CONSUMER PRODUCTS IT SELLS BUT BY THE CHOICE AND ENJOYMENT. CONSUMER NEEDS IT MEETS. Kingsley Wheaton Chief Marketing Officer 11m consumers regularly use one of our non- combustible, potentially reduced-risk products VALUE CREATED FOR OUR CONSUMERS - A wide choice of superior and stimulating products for every mood and moment; - B rands they can trust that are manufactured to high quality and safety standards; - A lternatives to cigarettes with reduced-risk potential; - T ransparent, clear and accurate information, based on robust science, about the relative risks; and - R esponsible marketing that doesn’t engage or appeal to youth. 100% compliance with our Youth Access Prevention Guidelines BAT Sustainability Strategy Report 2019
Creating 18 value CREATING Protecting the environment, enhancing farmer livelihoods, respecting human rights and supporting the communities VALUE FOR where we operate adds value to society and is a pragmatic SOCIETY and commercial approach that secures the long-term sustainability of our business. WE PROTECT THE ENVIRONMENT WE RESPECT HUMAN RIGHTS Through our long-standing environmental management Our integrated human rights strategy is aligned to the UN systems, we are addressing a wide range of issues, with a Guiding Principles and includes policies, due diligence, particular focus on climate change, energy use, water use, grievance channels and remediation procedures for our waste management and sustainable agriculture. own business operations and supply chain. – Steady progress towards our ambitious new – Industry-wide Sustainable Tobacco Programme target to be carbon neutral by 2030, as well includes human rights criteria for our leaf suppliers. as alignment with the Task Force on Climate-related – Regular farm monitoring by our Extension Services, Financial Disclosures (TCFD) by 2022. with over 90% of our contracted farmers monitored – Increasing our use of renewable energy using our new global digital system. through green energy certificates and on-site energy – Raising farmers’ awareness of human rights generation projects. issues and overcoming any cultural barriers, through – Optimising water use in our factories including over 5,000 training sessions in 2019, with more than recycling water used in manufacturing processes. 350,000 attendances. – Recycling over 90% of our total waste – Multi-stakeholder partnerships to find collaborative and working towards zero waste to landfill. solutions to address the root causes of human rights issues, including 20 years in the global ECLT Foundation. – Tackling deforestation by promoting the sustainable use of forest resources among contracted – Human rights impact assessments in tobacco- tobacco farmers, as well as helping them reduce growing areas in Indonesia and India in 2019, with two agrochemical use and use water more efficiently. more planned in Mozambique and Mexico in 2020. – Engaging with our largest product materials – Annual human rights risk assessments on 100% suppliers to manage climate risk and reduce Scope 3 of suppliers of other product materials and indirect carbon emissions in our supply chain. goods and services, with independent audits for those with the highest risk. WE SUPPORT COMMUNITIES WE ENHANCE FARMER LIVELIHOODS Around the world, we partner with NGOs and other We support our 90,000+ contracted farmers through the stakeholders on projects that support the communities and work of Leaf Science & Research and our Extension Services landscapes where we operate. of expert field technicians. – £46.1 million invested in community projects and – Increasing yields by 12–20%, depending on charitable donations in the last three years. growing conditions, thanks to our quality tobacco seed varieties and agronomy support, so helping to boost – Afforestation and environmental programmes in farmers’ profits. 25 countries, including in Bangladesh and Pakistan that have planted over 183 million tree saplings since the – Business management training for farmers early 1980s, and are among the largest private sector- delivered by our Extension Services and strategic driven programmes in the countries. suppliers, including over 2,700 sessions in 2019 with more than 76,000 attendances. – Rural infrastructure programmes in eight countries to help provide access to clean drinking water, solar – Increasing farm efficiency and productivity energy, healthcare and other basic amenities, such as in through technology such as automated curing barns that Pakistan where our mobile doctor units bring free health use 30% less fuel and are 50% less labour intensive. services for people across six farming regions. – Enhancing food security by educating and supporting – Empowerment programmes in 53 countries that tobacco farmers to grow other crops, such as vegetables, provide scholarships, training and skills development, maize and soy, which can also bring additional micro-financing and support for small businesses and sources of income. social enterprises. BAT Sustainability Strategy Report 2019
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