Next-Gen Private/Hybrid Cloud- Data Center Solutions & Services - A research report comparing provider strengths, challenges and differentiators ...
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Next-Gen
Private/Hybrid
Cloud– Data Center
Solutions & Services
A research report comparing provider strengths,
challenges and differentiators
Customized report courtesy of:
QUADRANT REPORT—| —JUNE 2022 —| —U.S. PUBLIC SECTOR
Table of Contents
Executive Summary 03 Managed Services 12 - 18
Who Should Read This 13
Provider Positioning 06 Quadrant 14
Definition & Eligibility Criteria 15
Observations 16
Introduction Provider Profiles 18
Definition 09
Scope of Report 10
Provider Classifications 10 Managed Hosting 19 - 25
Who Should Read This 20
Appendix Quadrant 21
Definition & Eligibility Criteria 22
Methodology & Team 27 Observations 24
Author & Editor Biographies 28 Provider Profiles 25
About Our Company & Research 30
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t
Executive Summary
Dramatic
facing challenges in retaining employees
Report Author: Richard M Marshall, who are responsible for managing these
Bruce Guptill
applications. And finally they are closing
changes in
their data centers to reduce costs and
environmental footprint. This all create
U.S. public sector IT management is an opportunity to move applications to a
changing. Combinations of forces are managed service, with providers offering
IT services
driving more public sector organizations the ability to both maintain software and
to outsource their IT estate operations. host large systems. Other providers take
The COVID-19 pandemic was the major a further step by migrating mainframe
factor driving remote work enablement, applications to cloud-native technologies
delivery
but other aspects — increased cloud and then running the applications in
adoption, end-of-life servers and storage, either a private or hosted cloud.
edge computing, new computing styles
and development methods, increased Environmental concerns and reliance
cybersecurity threat levels, and staff on aging hardware result in fewer self-
shortage — influence how organizations hosting options, pushing organizations
choose to run their services. to move their applications into either
managed hosting facilities or to use
These major trends have three practical managed services providers to migrate
implications. The first is the continual the applications to public or private cloud
movement of workload to the cloud, services. Energy efficiency to reduce
including mainframe applications. At the both carbon footprint and costs is the
same time, public sector organizations are critical factor for new-build data centers.
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Executive Summary
This advantage is driving the closure of organizations to focus on recruiting for scalable hardware including GPUs. These use hybrid and multi-cloud architectures
older facilities, moving workload to either their main function, without the need to requirements drive the need for new that require updates to how software
managed hosting or managed services seek out new and rare skills. servers. It makes better economic sense is integrated and deployed. This also
providers. Managed services are a proven, to access them via a managed services allows organizations to adopt new and
effective way to cut carbon emissions. Managed services and hosting providers provider as they are likely to be replaced efficient software architectures, including
use a different approach to ensure faster than the normal server replacement serverless, microarchitecture and elastic
ISG research found that while colocation adequate staff to support clients. Artificial schedule due to technology advances. computing resources. Managed services
companies are rapidly building large, new intelligence (AI) techniques such as providers are increasingly taking over the
data centers, they are mostly used by chatbots are creating teams of digital Other hardware architecture changes migration of public sector transformations
managed hosting or cloud providers, not workers that are instantly available are also underway, with many city and and their operation. Many offer their own
by public sector organizations directly. round-the clock for handling simple tasks state entities finding themselves having unique toolsets to migrate applications
Only a few colocation providers offer such as password reset. More advanced to deliver infrastructure support for new to appropriate architectures, whether for
support to this sector and those have machine learning techniques are being requirements such as self-driving vehicles maintaining legacy systems or porting
been folded into the Managed Hosting deployed to optimize service delivery and and other new forms of transport. These them to cloud-native structures.
quadrant in this report. reduce costs by spotting and resolving services typically have extremely low
potential security and performance issues latency compute requirements that are Apart from software transformation, the
New approaches to computing are adding before they turn serious. Purchasers best met with edge computing facilities. migration to agile and DevOps-enabled
to this trend, requiring expertise that is should ensure that providers use these They are best supported by specialists, work has gained traction. Agile has proven
difficult to find. With the general shortage approaches for prompt and effective and managed services and hosting to increase developer product and user
of workers and the accelerating rate of services at a reasonable cost. providers are stepping up to meet satisfaction, while DevOps ensures the
retirement, managed services providers the demand. integrity of application delivery. Managed
are becoming the most effective way for AI and machine learning are also driving services providers have deep knowledge
organizations to staff their IT services. changes in how applications are built, run Software architectural changes are also in and experience with how continuous
Outsourcing the management of both and hosted. Specialist approaches such progress. In common with the commercial integration and continuous deployment
hosting and services enables public sector as neural networks require appropriate, sector, many public sector organizations
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Executive Summary
(CI/CD) pipelines can be optimized to quality of IT systems for both internal and
improve service delivery, reduce downtime external use. After the enablement of a
and increase release frequency. FinOps safe and rapid change to remote working
is another new capability, and clients during the pandemic, providers are now
seeking to migrate to new architectures focused on maintaining the speed and
should ensure that providers can deliver quality of delivery. They are working
the required level of FinOps processing to toward improving IT in terms of hosting,
monitor and control cloud spending. digital transformation, workload migration
and adoption of new techniques in
DevOps is increasingly combined with software and hardware.
security, leading to DevSecOps. This
approach — especially when in turn
combined with toolsets that are powered
by AI and machine learning — promises
to adjust the balance of costs away from
being largely operational to focus more on
delivering value. It ensures that security
is integrated into all new systems and is
integral to operations instead of being an
afterthought, as it has been in most cases.
This report assesses the main providers
of managed services and hosting to U.S.
public sector organizations that want to
focus on core activities and improve the
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Provider Positioning
Provider Positioning Page 1 of 3
Managed Services Managed Hosting
Accenture Leader Not In
Capgemini Product Challenger Not In
Coforge Product Challenger Not In
Colocation America Not In Contender
Cyxtera Not In Product Challenger
DXC Product Challenger Contender
Ensono Leader Product Challenger
Fujitsu Contender Product Challenger
Hexaware Contender Not In
HPE Not In Market Challenger
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Provider Positioning
Provider Positioning Page 2 of 3
Managed Services Managed Hosting
Infosys Leader Not In
Kyndryl Not In Product Challenger
Lumen Rising Star Leader
Microland Contender Contender
Mphasis Product Challenger Not In
NTT Ltd. Not In Leader
Orange Business Services Contender Not In
Rackspace Technology Leader Leader
TCS Leader Not In
Tech Mahindra Product Challenger Not In
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Provider Positioning
Provider Positioning Page 3 of 3
Managed Services Managed Hosting
Unisys Leader Leader
UST Product Challenger Not In
Wipro Leader Not In
Zensar Product Challenger Not In
COPYRIGHTS. © 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. NEXT-GEN PRIVATE/HYBRID CLOUD– DATA CENTER SOLUTIONS & SERVICES QUADRANT REPORT JUNE 2022 8Introduction
Definition Data center outsourcing is the practice of
sourcing the responsibility of managing
This ISG Public Sector Provider Lens™ end-to-end data center assets to a third-
This study research study examines services
providers that develop, enable and deliver
party provider, including orchestration
provisioning, integrated monitoring and
the scope of IT capabilities needed by
focuses on
management of computing, storage,
public sector entities and agencies in database, middleware resources and
the U.S. as they work to reduce IT and other components of the infrastructure.
managed
Managed Services
operational costs. Providers can also The data center may be owned by the
help public sector organizations lessen agency, department, or a services or
services and the negative impacts of changing and
shrinking workforces, enable the digital
hosting provider. Integrated monitoring
and management services are usually
capabilities requested and expected
managed
delivered from the provider’s location
by constituencies and employees, and through an offshore, onshore or nearshore
Managed Hosting minimize long-term operational and shared service center or a dedicated
hosting organizational disruptions. delivery center model, which are classified
as remote infrastructure management
For the purposes of this study, ISG
providers. includes state and municipal government
organizations, public utilities, healthcare
(RIM) services.
A private cloud is an extension of the
Simplified Illustration Source: ISG 2022 agencies, education entities, and similar existing computing environment at
organizations in our definition of the an enterprise level and leverages the
U.S. public sector. investments made in virtual infrastructure
and applications. Enterprises with strict
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security and governance requirements, is the high degree of control offered to Scope of the Report Provider Classifications
large data volumes and a need for the organization. Hybrid clouds allow
tight integration with other enterprise businesses to leverage the capabilities of This ISG Provider Lens™ quadrant study Provider positioning reflects the relative
applications and workflows may prefer on- public cloud platform providers without includes the following two quadrants: suitability of IT providers for U.S. public
premises or a private cloud environment. offloading their entire data to a third-party Managed Services, and Managed Hosting. sector organizations. The position always
A private cloud strategy typically involves data center. This provides greater flexibility applies to all sizes of organizations.
This ISG Provider Lens™ study offers IT
hardware hosted locally at a client facility. while keeping the vital components within
decision-makers: The ISG Provider Lens™ quadrants
IT service providers can also create private the company’s firewall.
are created using an evaluation matrix
clouds with scalable virtual computing, • Transparency on the strengths and
ISG studies serve as an important containing four segments (Leader,
networking and storage resources running weaknesses of relevant providers
decision-making basis for positioning, Product Challenger, Market Challenger
in their data centers or over a shared
key relationships and go-to-market • A differentiated positioning of providers and Contender), and the providers
infrastructure and configure it to isolate a
considerations. ISG advisors and by segments are positioned accordingly. Each ISG
private cloud.
enterprise clients also use information Provider Lens quadrant may include a
A hybrid cloud combines the best of on- from these reports to evaluate their • Focus on regional market service provider which ISG believes has
premises infrastructure, private and public current vendor relationships and potential strong potential to move into the Leader
Our study serves as the basis for quadrant. This type of provider can be
cloud services. It connects the existing new engagements.
important decision-making in terms of classified as a Rising Star.
on-premises infrastructure services with
positioning, key relationships and go-to-
a private or public cloud or both. The goal
market considerations. ISG advisors and Number of providers in each quadrant:
is to combine services and data from a
enterprise clients also use information ISG rates and positions the most relevant
variety of cloud models to create a unified,
from these reports to evaluate their providers according to the scope of the
automated and well-managed computing
existing vendor relationships and report for each quadrant and limits the
environment. One of the fundamental
potential engagements. maximum of providers per quadrant to 25
advantages of a hybrid cloud deployment
(exceptions are possible).
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Provider Classifications: Quadrant Key
Product Challengers offer a product Leaders have a comprehensive product Rising Stars have promising Not in means the service
and service portfolio that reflect and service offering, a strong market portfolios or the market provider or vendor was not
excellent service and technology stacks. presence and established competitive experience to become a Leader, included in this quadrant.
These providers and vendors deliver position. The product portfolios and including the required roadmap Among the possible reasons
an unmatched broad and deep range competitive strategies of Leaders are and adequate focus on key for this designation: ISG could
of capabilities. They show evidence strongly positioned to win business in the market trends and customer not obtain enough information
of investing to enhance their market markets covered by the study. The Leaders requirements. Rising Stars also to position the company; the
presence and competitive strengths. also represent innovative strength and have excellent management company does not provide the
competitive stability. and understanding of the local relevant service or solution as
market in the studied region. defined for each quadrant of a
These vendors and service study; or the company did not
Contenders offer services and products Market Challengers have a strong providers give evidence of meet the eligibility criteria for
meeting the evaluation criteria that presence in the market and offer a significant progress toward the study quadrant. Omission
qualifies them to be included in the significant edge over other vendors and their goals in the last 12 months. from the quadrant does not
IPL quadrant. These promising service providers based on competitive strength. ISG expects Rising Stars to imply that the service provider
providers or vendors show evidence of Often, Market Challengers are the reach the Leader quadrant or vendor does not offer or plan
rapidly investing in products/services and established and well-known vendors in the within the next 12 to 24 months to offer this service or solution.
a follow sensible market approach with regions or vertical markets covered in the if they continue their delivery of
a goal of becoming a Product or Market study. above-average market impact
Challenger within 12 to 18 months. and strength of innovation.
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Managed ServicesManaged Services
Who Should Read This and multicloud environment. They are
also looking for providers that can offer
This report is relevant to U.S. public sector as-a-service models such as security
organizations for evaluating hybrid cloud and compliance as a service, along with
managed service providers. a scalable, cost-effective, on-demand IT and infrastructure leaders should Sourcing, procurement and vendor
solution with established expertise. read this report to better understand management professionals should
In this quadrant report, ISG defines the the relative strengths and weaknesses, read this report to better understand
The typical eligibility criteria include
current market positioning of managed along with the modernization and the current landscape and partner
the ability to manage governance,
service providers in the U.S. public sector, service capabilities, of managed service ecosystem of managed service
compliance framework and wide-scale
and how they address key challenges providers, and how the advancements providers in the U.S. public sector.
security requirements with FISMA and
faced by the government sector with in the market impact enterprises’
FedRAMP capabilities.
hybrid cloud models. These providers hybrid cloud strategies.
are adept at managing data center Providers are delivering bundled offerings
infrastructure on behalf of the municipal, to meet federal government requirements
state, federal and local government and are expanding further toward state
agencies, enabling them to focus on and municipal régimes. The services are
core tasks. delivered via dedicated business units to Software development and
achieve maximum returns of investment technology leaders should read
Government entities in the U.S. demand this report to understand providers’
with streamlined process and modernized
isolated contracting vehicles, mechanisms positioning, their offerings and their
and automated data center solutions
and compliance from providers in impact on the ongoing infrastructure
providing in-depth visibility with the
managed service space. These clients transformation initiatives, along
required implementation standards.
are seeking providers that can offer with the availability and scalability of
faster time to market, along with better developed applications, tools, etc.,
cost saving opportunities, on a hybrid within an enterprise.
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assesses a provider’s
ability to offer
management
services for private
and hybrid clouds,
traditional data
center infrastructure,
physical and virtual
servers, middleware,
storage, databases
and networking
components,
independent of where
there are hosted.
Richard M Marshall, Bruce Guptill
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Definition Managed services are characterized by
the transfer of responsibilities to a service Eligibility Criteria containerization of data centers
This quadrant assesses a provider’s ability provider and are governed by service
and cloud enablement
to offer ongoing management services level agreements (SLAs) with penalties 1. Ability to offer services for
for private and hybrid clouds as well as for any deviation. At a broad level, these private and hybrid clouds and 5. Ability to act as an extension of
traditional data center infrastructure services include provisioning; enabling data center infrastructure (servers, the clients’ IT organization and get
and platforms that comprise physical real-time and predictive analysis; and
middleware, storage and databases) involved in creating blueprints,
and virtual servers, middleware, storage, monitoring and operational management
on their own architecture frameworks and
databases, and networking components. of a customer’s on-premises, private
The infrastructure may reside at a client’s management processes at the
and hybrid cloud environments. These 2. Ability to provide services within
data center, in multi-clouds or the service activities are aimed at maximizing the client’s location
a client’s premises or remotely
provider’s facilities or may even be performance of workloads in the cloud,
and preferably through its shared 6. Ability to provide for a centralized
colocated in a third-party facility. reducing costs and ensuring compliance
service centers (RIM) orchestration/management of
and security. Participants should have the
Participating companies typically offer hybrid IT infrastructure
capability to manage traditional as well 3. Established or emerging basic/
transition services, where they guide
as cloud-native application release that 7. Experience in business
clients to optimize their existing IT standard relationships with one
also includes continuous integration and
landscapes. Common projects include of the major hyperscalers such as continuity planning, particularly
delivery processes.
large-scale data center consolidation, AWS, Microsoft, Google and IBM in managing a client’s hybrid
virtualization, cloud enablement and infrastructure remotely
configuration/implementation of a 4. Experience in large transition
software-defined data center (SDDC). projects that include automation, 8. Appropriate certifications to ensure
Transition services also include expanding consolidation, virtualization and compliance at the local level
existing facilities, transferring new
workloads or creating new private clouds.
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Observations Conventional management consultancy require a large resource pool with a broad also offers prebuilt digital government
services have been enhanced to cover range of skills. A dedicated practice applications to kick-start U.S. public
Managed services providers are changes in work patterns and workplaces addresses sector-specific needs, including sector projects.
continuously developing their offerings to in addition to more traditional technical a focus on sustainability.
meet the evolving needs of organizations skills such as telephony and call center Rackspace Technology
in the U.S. public sector. In the past year, development. As organizations in this Ensono
they focused on addressing the urgent Rackspace Technology offers Rackspace
sector continue to define their future
need to support remote work during the Ensono specializes in managing Government Cloud to address concerns
modus operandi, which might be called
pandemic while maintaining the speed of mainframe and legacy applications with about security and regulatory compliance.
the new normal, they are increasingly
operation and change and expanding their its mainframe-as-a-service model. It also With its growing range of services and
looking to consultants for assistance.
areas of competence. offers disruptive digital services for driving focus on zero-trust security solutions
They are open to outsourcing non-
modern citizen experiences. Backed by a including onboarding, the company is an
core functions ranging from mobile
U.S. public sector organizations modern approach to staff augmentation, attractive partner for organizations that
enablement to a full digital transformation
are increasingly adopting managed the company is well suited for clients are new to cloud.
of their public services.
services for private and hybrid cloud that want to move their existing, aging
environments across a broad spectrum From the 58 companies assessed for this workload to more modern architectures.
of capabilities. These range from new study, 19 have qualified for this quadrant
application development to maintenance TCS, although relatively new to the
with seven being identified as Leaders and
and migration of existing applications, U.S. public sector, offers a number of
one as a Rising Star.
including legacy mainframe software, Infosys has a dedicated public services packaged solutions that are tailored to
disaster recovery and business practice, offering a broad range of services market requirements. Based on their
continuity services as well as specialist that can readily scale to large projects. DigiGOV™ omnichannel framework,
capabilities such as emergency response Accenture has in-depth knowledge of These range from traditional legacy the company offers a full range of
management. the U.S. public sector, making it a strong application maintenance to innovative
contender, especially for projects that technologies such as AI. The company
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technologies including open support for portfolio makes the company an attractive
all cloud vendors as well as multi-cloud choice for clients that want to adopt new
deployments. digital approaches.
Unisys Lumen
Unisys has a well-established presence Lumen, a Rising Star in this quadrant,
in the U.S. public sector. It has extensive provides services to clients that seek
experience across all levels of state and dedicated high-performance computing
local government as well as education, equipment with the highest security
healthcare and regulatory agencies. levels. The company also supports
The company has adopted an outcome- operations centers run by staff with high
driven approach that ensures productive levels of clearance. Its partnership with
engagements. It also offers capabilities Microsoft will interest organizations that
to help customers comply with strong require ultra-low-latency edge computing.
security requirements.
Wipro supports large project
requirements with a focus on scale and
operational automation. Despite its
limited engagement in the U.S. public
sector, an extensive technology partner
COPYRIGHTS. © 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. NEXT-GEN PRIVATE/HYBRID CLOUD– DATA CENTER SOLUTIONS & SERVICES QUADRANT REPORT JUNE 2022 17Managed Services “Unisys is well established
in the U.S. public sector
market.”
Leader
Richard M Marshall, Bruce Guptill
Unisys
Overview Strengths infrastructure and various platforms Caution
and technology partners.
Unisys is headquartered near Outcome-driven: Unisys has adopted Unisys is a well-positioned leader
Philadelphia, Pennsylvania, and an outcome-driven approach to Broad domain coverage: Unisys but would benefit by improving and
operates in 24 countries. As a offering services, which enables U.S. has experience in working with expanding its consulting expertise.
service provider, it has over 17,200 public sector organizations to focus on multiple levels of U.S. public sector Acquisitions and partnerships could
employees across more than 80 the needs of their clients. This helps organizations, including state, local, alleviate this concern.
global offices. In FY21, the company with the adoption of new solutions, municipal, educational, healthcare and
generated $2.0 billion (-8.8 percent perhaps taken from commercial regulatory agencies.
YoY) in revenue, with services as its businesses, and deploying them
largest segment. With experience in successfully in public service.
public sector IT since its inception,
Unisys offers transformation Security: Organizations with a
advisory services such as particular need for strong security, for
consulting, digital transformation, compliance or confidentiality, should
digital workspace, cloud migration consider Unisys as a provider. This
and security. includes implementing security and
compliance across hybrid cloud
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Managed
Sunt in culpa
Hosting
qui
officia deser mollit
anim laborumManaged Hosting
Who Should Read This the deployment of VMware tools across
all hosting environment, which is
This report is relevant to U.S. public sector reducing technology differentiation
organizations for evaluating managed among providers.
hosting providers. IT and infrastructure leaders should and systems even if all applications
In the past years, increasing service read this report to better understand hosted by a managed hosting provider
In this quadrant report, ISG defines the levels and quality of service lines has the relative strengths and weaknesses, are not under active development
current market positioning of managed enabled several government enterprises along with the tool modernization
hosting providers in the U.S. public sector, to reduce the burden of operating a and hosting capabilities, of providers.
and how they address the key challenges private data center, while still allowing The report also helps understand how
faced by enterprises. some control over the underlying advancements in the hosting space
hardware and systems that underpin would impact enterprises’ hybrid cloud Sourcing, procurement and vendor
Government bodies are facing challenges
the applications hosted there. Moreover, strategies, along with management and management professionals should
in the integration of hosted computing
clients are seeking an understanding operation of key workloads. read this report to better understand
resources into their overall hybrid cloud
of next-generation technologies and the current landscape and partner
strategy. They want to shift focus from
tools modernization, with an updated ecosystem of managed hosting
CapEx to OpEx to achieve cost benefits
traditional infrastructure, including high- providers in the U.S. public sector.
associated with new assets purchase.
end computing and infusion of AI and
Concurrently, they are facing difficulties
automation. Their goal is to reduce their Software development and
with compliance changes and security.
need for an on-premises infrastructure, technology leaders should read
The state and local clients are also facing
while availing services in proximity for this report to understand providers’
challenges to procure hosting services
latency sensitive applications. positioning and their offerings. It also
because of the complexity of hardware
helps understand their impacts on the
refreshment and low business margin in
ongoing software product development
the U.S. Also, there is an increase in
COPYRIGHTS. © 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. NEXT-GEN PRIVATE/HYBRID CLOUD– DATA CENTER SOLUTIONS & SERVICES QUADRANT REPORT JUNE 2022 20This quadrant
assesses hosting
providers that offer
solutions by using
their own or third-
party infrastructure.
They are responsible
for the management
and maintenance
of data center
components such
as servers, storage,
operating systems
and connectivity.
Richard M Marshall, Bruce Guptill
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Definition managed hosting services are various
tiers of data centers, multilayered security, Eligibility Criteria 5. Provision for at least five
This quadrant assesses service providers service availability and network (LAN) I/O
layers of physical security in
that offer standalone enterprise-grade at peak time. 1. Ability to offer enterprise-grade
the data center
hosting solutions using their own or hosting solutions using the
third-party facilities and infrastructure. The quadrant also includes providers that
provider’s infrastructure Additionally for colocation
Participants are responsible for day- offer standardized data center operations
providers:
to-day management and maintenance as colocation services for midmarket and 2. Capability to offer active-active
of data center equipment such as large enterprise clients. The participating and active-passive disaster 6. Owns the facilities that offer
servers, storage, operating systems and companies offer community access points
recovery and backup services standardized data center
connectivity to the external network. for various hosting providers, system
architecture design for
Ideally, clients provide their applications houses, carriers or telecommunication 3. Technical and financial capacity
providers, and end users. Enterprise colocation
and operating requirements, and the to upgrade its infrastructure,
clients that opt for colocation services
managed hosting provider is responsible maintaining capacity plans to 7. Offers high-quality data
for provisioning the infrastructure to expect a standardized and sophisticated
ensure hosting performance in network equipment, appliances
keep applications running at the desired data center setup, many carrier choices,
low latency and high bandwidth at advance to demand increases and connectivity
performance and secure levels.
affordable prices to deliver rich 4. Capability to scale and maintain 8. Guaranteed power density
A provider may monitor various IT content or critical, latency-sensitive
dedicated servers and storage, to support current and future
assets such as legacy systems and information to users in and outside
private and public clouds via a hybrid major metropolitan areas. as well as shared cloud technologies
cloud management platform. However, resources, on the same network 9. Appropriate certification
managing hybrid clouds is not rated in this and management platform
quadrant assessment. The primary service
levels typically employed to measure
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10. Capacity to securely
manage and maintain all the
data center equipment and
technology stacks
11. Ability to provide SLAs around
hands and feet support, and
hardware replacement
12. The facilities offer traffic
exchange points close to users
and clouds
14. Ability to offer disaster
recovery and backup solutions
15. Ability to leverage clean energy
sources and solutions for
reduced energy consumption
can be better rated.
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Observations The next step is to entrust the company Lumen Rackspace Technology
providing those foundational services with
This quadrant covers both managed management of the servers, storage and Lumen has extensive experience in Rackspace Technology is one of the rare
hosting and colocation providers for networking. Public sector organizations in addressing public sector procurement companies still offering colocation and
the U.S. public sector. This reflects the U.S. are increasingly entrusting their requirements in the U.S., making it well bare-metal managed hosting. It caters to
dramatically reduced demand for providers with higher levels of service placed to help organizations adopt U.S. public sector clients that require full
colocation services as organizations opt to responsibility. Fully managed services are managed hosting solutions. Backed up control over their computing assets. While
move to managed hosting and managed thus gaining traction across the region. by a powerful security team and wholly supporting single-tenant managed hosting
services providers. While there is a general owned infrastructure, it is an ideal partner on dedicated equipment, Rackspace
trend for U.S. public sector organizations Providers in this quadrant include both for clients with extreme performance Technology also offers a controlled path to
to outsource an ever-increasing portion colocation and managed hosting firms. requirements, especially for low-latency cloud computing.
of their IT service management, it is Organizations that want to manage their edge computing.
particularly strong in hosting. own devices should consider providers Unisys
that offer colocation. Those that seek NTT Ltd.
Replacing aging infrastructure with new Unisys provides managed hosting services
to retain full responsibility for the data
equipment in new data centers run and NTT Ltd. uses automation and the for clients’ existing data centers along
and compute workload should opt for
managed by others is often cheaper flexibility of software-defined networks with expertise and operation capabilities.
managed hosting providers.
and more effective, and it has the added (SDNs) to integrate client infrastructure It also offers digital service management,
benefit of being environmentally sound. From the 58 companies assessed for this build into their overall deployment an appealing option for organizations
This trend started with the disappearance study, 12 have qualified for this quadrant pipelines. While still growing its U.S. public that are legally required to use their
of the computer room or computer with four being identified as Leaders. sector footprint, the company’s focus own infrastructure but are seeking more
cupboard, with machines being moved to on sustainable data centers and hybrid effective operations.
a colocation facility where someone else workload makes it a strong contender in
managed the foundation power, internet the market.
connectivity, fire suppression and security.
COPYRIGHTS. © 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. NEXT-GEN PRIVATE/HYBRID CLOUD– DATA CENTER SOLUTIONS & SERVICES QUADRANT REPORT JUNE 2022 24Managed Hosting “Unisys is a leader in
supplying managed hosting
to the U.S. public sector.”
Leader
Richard M Marshall, Bruce Guptill
Unisys
Overview Strengths for clients with sensitive workloads or Caution
data that nonetheless want to adopt
Unisys is headquartered near Managed private cloud: Unisys offers more effective operational technology. Given Unisys’ growing focus on
Philadelphia, Pennsylvania, and managed hosting in several forms, cloud delivery, clients that seek
operates in 24 countries. As a including private cloud. This modern Data center management: For public traditional hosting may look towards
service provider, it has over 17,200 approach of providing dedicated sector clients that want to maintain other providers.
employees across more than compute resources combines the their own data center, Unisys offers the
80 global offices. In FY21, the architectural benefits of the cloud with ability to manage it. With this form of IT
company generated $2.0 billion the advantage of unique access. outsourcing, clients seeking to manage
(-8.8 percent YoY) in revenue, with their own infrastructure will benefit
services as its largest segment. Digital service management: Unisys from the expertise and availability of
With experience gained in public Digital Service Management supports Unisys’ staff.
sector IT since its inception, Unisys public sector organizations that have
offers transformation advisory significant on-premises application
services such as consulting, digital workload and want to improve their
transformation, digital workspace, service management to lower costs.
cloud migration, managed hosting The solution enhances and modernizes
and security. IT infrastructure in situ. This form of
managed hosting is particularly useful
COPYRIGHTS. © 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. NEXT-GEN PRIVATE/HYBRID CLOUD– DATA CENTER SOLUTIONS & SERVICES QUADRANT REPORT JUNE 2022 25Appendix
Methodology & Team
The ISG Provider Lens 2022 – Next-Gen Information Services Group Inc. is
Private/Hybrid Cloud– Data Center solely responsible for the content of The study was divided into the 6. Detailed analysis & evaluation
Solutions & Services research study this report. Unless otherwise cited,
following steps: of services & service
analyzes the relevant software vendors/ all content, including illustrations,
documentation based on the
service providers in the U.S. Public Sector research, conclusions, assertions and 1. Definition of Next-Gen Private/
market, based on a multi-phased research positions contained in this report were facts & figures received from
Hybrid Cloud– Data Center
and analysis process, and positions these developed by, and are the sole property of
Solutions & Services market providers & other sources.
providers based on the ISG Research Information Services Group Inc.
7. Use of the following key
methodology. 2. Use of questionnaire-based
The research and analysis presented in evaluation criteria:
Lead Author: this report includes research from the surveys of service providers/
Richard M Marshall, Bruce Guptill ISG Provider Lens program, ongoing ISG vendor across all trend topics * Strategy & vision
Research programs, interviews with ISG
Research Analysts: 3. Interactive discussions with * Tech Innovation
advisors, briefings with services providers
Chandra Shekhar Sharma service providers/vendors on
and analysis of publicly available market * Brand awareness and
Quality & Consistency Advisors: information from multiple sources. The capabilities & use cases presence in the market
Alex Perry data collected for this report represents
4. Leverage ISG’s internal
information that ISG believes to be * Sales and partner landscape
Project Manager: databases & advisor
current as of June 2022, for providers
Ravi Ranjan
knowledge & experience * Breadth and depth of
who actively participated as well as for
(wherever applicable) portfolio of services offered
providers who did not. ISG recognizes that
many mergers and acquisitions have taken * CX and Recommendation
5. Use of Star of Excellence
place since that time, but those changes
are not reflected in this report. CX-Data
All revenue references are in U.S. dollars
($US) unless noted.
COPYRIGHTS. © 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. NEXT-GEN PRIVATE/HYBRID CLOUD– DATA CENTER SOLUTIONS & SERVICES QUADRANT REPORT JUNE 2022 27Author & Editor Biographies
Lead Author Author
The study was divided into the 6. Detailed analysis & evaluation
following steps: of services & service
documentation based on the
1. Definition of Life Sciences
facts & figures received from
Digital Services market
Richard M Marshall, PhD Bruce Guptill providers & other sources.
Distinguished Analyst
2. Use of questionnaire-based
Distinguished Analyst and Executive
7. Use of theAdvisor
following key
surveys of service providers/
Richard spotted the potential of emerging technology vendors. He holds Bruce Guptill brings all
more thantopics
30 years evaluation criteria:
vendor across trend
smartphone apps very early on and a PhD in Computer Science from the of technology business and markets
* Strategy & vision
founded Rapid Mobile Media, one of University of Edinburgh. 3. Interactive discussions with
experience and expertise to ISG clients.
the first specialist firms dedicated servicewith
Beginning providers/vendors
software programmingon * Tech Innovation
to mobile. After 18 years of startups andcapabilities & use cases
systems architecture and design,
* Brand awareness and
and growth companies, he switched his career path has included business
tracks and joined Gartner to run its 4. Leverage
analysis, sales,ISG’s internal
marketing, and presence in the market
Application Design and Development databases
engineering & advisor
positions in PC reselling, * Sales and partner landscape
team, producing many important knowledge & experience
telecommunications and computer
Magic Quadrants and research notes networking, electronic
(wherever applicable) commerce and * Breadth and depth of
and winning Gartner’s 2015 awards for online marketplaces, and software and portfolio of services offered
both Thought Leadership and Inquiry 5. Use of
services —Star of Excellence
including all major cloud IT
* CX and Recommendation
Excellence. His post-Gartner career has CX-Data
disciplines.
focused on advising a broad range of
COPYRIGHTS. © 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. NEXT-GEN PRIVATE/HYBRID CLOUD– DATA CENTER SOLUTIONS & SERVICES QUADRANT REPORT JUNE 2022 28Author & Editor Biographies
IPL Product Owner
Jan Erik Aase
Partner and Global Head – ISG Provider Lens™
Mr. Aase brings extensive experience head of ISG Provider Lens™, he is very
in the implementation and research of well positioned to assess and report
service integration and management on the state of the industry and make
of both IT and business processes. recommendations for both enterprises
With over 35 years of experience, he and service provider clients.
is highly skilled at analyzing vendor
governance trends and methodologies,
identifying inefficiencies in current
processes, and advising the industry.
Jan Erik has experience on all four
sides of the sourcing and vendor
governance lifecycle - as a client, an
industry analyst, a service provider
and an advisor. Now as a research
director, principal analyst and global
COPYRIGHTS. © 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. NEXT-GEN PRIVATE/HYBRID CLOUD– DATA CENTER SOLUTIONS & SERVICES QUADRANT REPORT JUNE 2022 29Methodology
About Our Company
& Team& Research
The ISG Provider Lens™ Quadrant ISG Research™ provides ISG (Information Services Group) Founded in 2006, and based in
research series is the only service subscription research, advisory (Nasdaq: III) is a leading global Stamford, Conn., ISG employs more
provider evaluation of its kind to consulting and executive event technology research and advisory than 1,300 digital-ready professionals
combine empirical, data-driven services focused on market trends firm. A trusted business partner to operating in more than 20 countries—
research and market analysis with and disruptive technologies driving more than 800 clients, including a global team known for its innovative
the real-world experience and change in business computing. more than 75 of the world’s top thinking, market influence, deep
observations of ISG’s global advisory ISG Research delivers guidance 100 enterprises, ISG is committed industry and technology expertise, and
team. Enterprises will find a wealth that helps businesses accelerate to helping corporations, public world-class research and analytical
of detailed data and market analysis growth and create more value. sector organizations, and service capabilities based on the industry’s
to help guide their selection of and technology providers achieve most comprehensive marketplace
appropriate sourcing partners, while For more information about ISG operational excellence and faster data.For more information, visit
ISG advisors use the reports to validate Research subscriptions, please growth. The firm specializes in www.isg-one.com.
their own market knowledge and make email contact@isg-one.com, digital transformation services,
recommendations to ISG’s enterprise call +1.203.454.3900, or visit including automation, cloud and data
clients. The research currently covers research.isg-one.com. analytics; sourcing advisory; managed
providers offering their services across governance and risk services;
multiple geographies globally. network carrier services; strategy
and operations design; change
For more information about management; market intelligence and
ISG Provider Lens research, technology research and analysis.
please visit this webpage.
COPYRIGHTS. © 2022 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED. NEXT-GEN PRIVATE/HYBRID CLOUD– DATA CENTER SOLUTIONS & SERVICES QUADRANT REPORT JUNE 2022 30JUNE 2022 REPORT: NEXT-GEN PRIVATE/HYBRID CLOUD – DATA CENTER SOLUTIONS & SERVICES © 2022 Information Services Group, Inc. All Rights Reserved
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