MESA COUNTY GOVERNMENT - 2021 BENEFITS GUIDE
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TABLE OF CONTENTS 4 New for 2021 5 Enrollment Guidelines 6 Benefit Contacts 7 Glossary of Terms 8 Premiums 9 Medical Benefits 10 myamberiben.com 11 Ameriben’s Enhanced Customer Service 12 VSP Exam Benefit 13 Virtual Visits 14 CHP Hotline-Precertification Requirements 15 Triad EAP 16 CHP Resources 17 UNUM 18 Travel Benefit 19 GoodRx 20 Dental Benefits Summary 21 VSP Vision Benefits 22 Vision Benefits Summary 23 VSP Eyecare and Hearing Aids 24 Flexible Spending Account 28 Life & AD&D Insurance 30 Voluntary Life & AD&D Insurance 32 Long-Term Disability 33 Additional Voluntary Benefits 35 Retirement Benefits 36 Important Notices 37 Notice of Privacy Practices 41 Marketplace Exchange Notice 43 Children’s Health Insurance Program 47 Medicare Part D Notice 474 This Benefits Guide is an overview of the benefits provided by Mesa County Government. It is not a Summary Plan Description or Certificate of Insurance. If a question arises about the nature and extent of your benefits under the plans and policies, or if there is a conflict between the informal language of this Benefits Guide and the contracts, the Summary Plan Description and Certificates of Insurance will govern. Please note that the benefits in your Benefits Guide are subject to change at any time. The Benefits Guide does not represent a contractual obligation on the part of Mesa County Government. This Benefits Guide is an overview of the benefits provided by Mesa County Government. It is not a Summary Plan Description or Certificate of Insurance. If a question arises about the nature and extent of your benefits under the plans and policies, or if there is a conflict between the informal language of this Benefits Guide and the contracts, the Summary Plan Description and Certificates of Insurance will govern. Please note that the benefits in your Benefits Guide are subject to change at any time. The Benefits Guide does not represent a contractual obligation on part of (CLIENT NAME). 3
New for 2021! NEW MEDICAL PLAN TPA For the 2021 plan year Mesa County Government has elected to change third party administrators to Ameriben Health. The PPO Networks and the plan design option remains the same. You will continue to access the CHP Partners Hotline for provider searches, CHP Concierge, University of Utah Health Care Connect program, and virtual visits through University of Utah. NEW VISION EXAM BENEFIT THROUGH VSP The routine vision exam is moving from the medical plan to VSP effective 1/1/2021. This benefit will be for members enrolled in the 2021 medical plan but not enrolled in the 2021 voluntary VSP plan. Please see page 12 for more details. 4
ENROLLMENT GUIDELINES Welcome to the 2021 Benefits Guide for Mesa County Government. This Guide provides a quick overview of the benefits program and helps to remove confusion that sometimes surrounds Employee benefits. The benefits program was structured to provide comprehensive coverage for you and your family. Benefit programs provide a financial safety net in the event of unexpected and potentially catastrophic events. ELIGIBILITY QUALIFYING LIFE EVENTS You are eligible to enroll in the medical benefits Generally, you can only change your benefit program if you are a full-time employee working elections during the annual Open Enrollment 20 or more hours per week, or a temporary, non- period. However, you may make changes during seasonal employee working at least 30 hours per the plan year if you have a qualifying event. week. Medical, Dental, Vision, FSA, Basic Lie/AD&D and LTD benefits for newly hired Qualifying events include: employees will take effect the first day of the month following 30 days of qualified • Marriage employment. Voluntary life is effective the first of • Divorce the month following 30 days of application if • Birth dated prior to that date. Otherwise, it’s the first • Adoption of the month following the date of signature (if • Death signed within 30 days of eligibility). For benefits • Loss of Coverage other than medical, Active at Work Provisions apply, including Dependent Non-Confinement. When you have a qualifying event, you have 31 days to complete and return a new Your legal spouse and your married or unmarried enrollment/change form for health, dental, dependent children are eligible for medical and/or vision coverage. You may be asked to coverage if less than 26 years of age. Your provide proof of the change and/or proof of unmarried dependent children are eligible for eligibility. (You have 60 days to complete and dental and/or vision benefits if less than 26 years return a new enrollment/change form after of age. Disabled children over age 26 may be coverage under Medicaid or CHIP terminates.) eligible to continue benefits after approval of necessary applications. Available Benefits: • Medical/Clinic OPEN ENROLLMENT • Flexible Spending Account (FSA) Open enrollment for health, dental and vision is • Dental once a year and benefit elections will take effect • Vision January 1st. Participants may add or drop • 401(a) Defined Contribution coverage or make changes to their coverage at • 457(b) Deferred Compensation this time. Late entrants (employees or • Basic Life/Accidental Death & Dismemberment dependents who apply for coverage more than (AD&D) 31 days after the date of individual eligibility) are • Supplemental Life Insurance also provided an opportunity to enroll for • Basic Voluntary Dependent Life Insurance coverage during the plan’s open enrollment. The • Long-Term Disability (LTD) elections you make stay in effect the entire plan • Accident/Critical Illness/Hospital year, unless a qualifying life event occurs. Indemnity/Legal/Identity Theft • Sick Leave • Vacation • Employee Assistance Program (EAP) • Social Security (FICA) 5
BENEFIT CONTACTS Ameriben Medical (855) 401-8698 www.myameriben.com CHP Partners Hotline Contact CHP Partners Hotline for (877) 535-2295 assistance in determining the chp@gihosp.org appropriate facility or provider for Tier 1 services. Certain types of services may be paid at the Tier 1 Network benefit level when performed at another Anthem ASO Network facility. CHP Concierge Questions about CHP, CHP (970) 644-4000 Medical Clinic providers, hours and locations University of Utah Health Care Customer Service (801) 587-7219 Connect Program https://healthcare.Utah.edu/telehealth/ virtual-visits/ Virtual Visits University of Utah Virtual Visit Set-Up (844) 424-2172 Delta Dental Dental www.customer_service@ddpco.com Group #12141 (800) 610-0201 VSP Vision (800) 877-7195 www.vsp.com Rocky Mountain Reserve Flexible Spending Account (888) 722-1223 www.rockymountainreserve.com UNUM Life/AD&D Insurance, Voluntary (800) 421-0344 Life, & Long-Term Disability www.unum.com Mesa County Government Brenda Moore (970) 244-1695 HR Director Brenda.Moore@mesacounty.us Shelley Vehik 970) 244-1847 Senior Benefits Administrator Shelley.Vehik@mesacounty.us Novo Benefits Tre’ Bradley (970) 773-9145 Associate Account Manager tbradley@novobenefits.com Novo Benefits Sharon Bacon (402) 802-9089 Account Coordinator sbacon@novobenefits.com 6
GLOSSARY OF TERMS The following terms will help you better understand your benefits. Co-pay: A Copay is the portion of the Covered Expense that is your responsibility, as shown in the Medical Schedule of Benefits. A Copay is applied for each occurrence of such covered medical service and is not applied toward satisfaction of the Deductible. Deductible: A Deductible is the total amount of eligible expenses as shown in the Medical Schedule of Benefits, which must be Incurred by you during any Calendar Year before Covered Expenses are payable under the Plan. Coinsurance: Coinsurance is the percentage of eligible expenses the Plan and the Covered Person are required to pay. Out-of-Pocket Maximum (OOPM): An Out-of-Pocket Maximum is the maximum amount you and/or all of your family members will pay for eligible expenses Incurred during a Calendar Year before the percentage payable under the Plan increases to 100%. PPO (Preferred Provider Organization): This type of plan utilizes network and non-network benefits. In-Network: The Plan offers a broad network of providers and provides the highest level of benefits when Covered Persons utilize “in-network” providers. These networks will be indicated on your Plan identification card. Out-of-Network: Any non-contracted providers. The services from these providers are subject to balance billing, meaning members can be billed for the difference between the insurance carrier's fee schedule and the billed charges. 7
PREMIUMS Employee Contributions Effective January 1, 2021 MEDICAL EMPLOYEE COUNTY % CONTRIBUTION TOTAL Single $43.00 $672.69 94% $715.69 Employee + Spouse $342.00 $1084.47 76% $1426.47 Employee + Child(ren) $228.00 $913.18 80% $1141.18 Family $374.29 $1408.06 79% $1782.35 DENTAL EMPLOYEE COUNTY % CONTRIBUTION TOTAL Single $32.53 $0.00 0% $32.53 Employee + Spouse $68.30 $0.00 0% $68.30 Employee + Child(ren) $55.29 $0.00 0% $55.29 Family $97.58 $0.00 0% $97.58 VISION EMPLOYEE COUNTY % CONTRIBUTION TOTAL Single $9.57 $0.00 0% $9.57 Employee + 1 $16.99 $0.00 0% $16.99 Family $27.40 $0.00 0% $27.40 Premium Paid by Employee VOLUNTARY SUPPLEMENTAL TERM LIFE Visit your enrollment portal at Mesa Wave to see your age banded rates. 8
MEDICAL BENEFITS Mesa County Government offers medical benefits through Ameriben. This medical plan balances affordability with the freedom to go outside the network. You may choose a participating or a non- participating provider. Participating providers have agreed to provide services at a discounted fee. For out-of-network care, you are responsible for charges above the in-network allowance for the same services, in addition to the deductible and coinsurance. To find a participating provider, please call the CHP Partners Hotline at 1-877-535-2295. PPO Medical Plan Medical Benefits Tier 1 Tier 2 Tier 3 Community Hospital & Community Hospital Owned Facilities; Anthem BlueCross BlueShield Network Non-Contracted Providers Canyon View Surgery Center; Contracted Providers University of Utah Health Center Deductible $1,250 Single / $2,500 Family $1,250 Single/ $2,500 Family $5,000 Single/ $10,000 Family Out-of-Pocket Maximum $5,000 Single/ $10,000 Family $6,850 Single/ $13,700 Family No Maximum Preventive Care per Covered 100%, DW Covered 100%, DW Not Covered Schedule of Benefits Office Visit $10 copay for office visit. $60 copay for office visit. All $40 copay for office visit. All other All other services subject to other services 50%, deductible services subject to deductible + 20% deductible + 20% waived Virtual Visits $0 Copay Not Available Not Available University of Utah Only Specialist Office visit $45 copay for office visit. $45 copay for office visit. $60 copay for office visit. All other services subject to All other services subject to deductible All other services 50%, deductible then 20% then 20% deductible waived Outpatient Hospital 20% AD 50% AD 50% AD Inpatient Hospital 20% AD 50% AD 50% AD Emergency Room $150 Copay per visit for facility and physician services, then 20% after Same as in-network Same as in-network deductible for all other services. Copay waived if admitted Pharmacy Deductible $150 Deductible Per Person $150 Deductible Per Person Not Applicable Retail – 30 day supply Preventive RX Formulary 100% DW at Canyon View Subject to copay and deductible Generic Lesser of $20 copay or 20%, AD Lesser of $20 copay or 20%, AD Not Covered Formulary Lesser of $45 copay or 30%, AD Lesser of $45 copay or 30%, AD Not covered Non-Formulary Lesser of $60 copay or 40%, AD Lesser of $60 copay or 40% AD Not covered Specialty only through ESI Lesser of 25% to a maximum of $500 Lesser of 25% to a maximum of $500 Not covered Pharmacy Management per prescription, AD per prescription, AD Mail Order – 90 day supply Generic Lesser of $60 copay or 3 x 20% AD Lesser of $60 copay or 3 x 20%, AD Not covered Preferred Lesser of $135 copay or 3 x 30% AD Lesser of $135 copay or 3 x 30% AD Not covered Non-Preferred Lesser of $180 copay or 3 x 40% AD Lesser of $180 copay or 3 x 40% AD Not covered *Includes Deductible, Copays, & Rx AD – After Deductible DW – Deductible Waived *The above benefits are meant for illustrative purposes only and are only a brief look at your benefits. See your Plan Document for details on benefits, network utilization, limitations and exclusions. In the event of a discrepancy the Plan Document will prevail. The Plan Document is available via your Mesa Wave Portal. Printed documents are available upon request. 9
Introducing MyAmeriBen.com! MyAmeriBen is a tool designed to provide you quick and easy access to claims status, benefits, eligibility information, customer care, and much more. Information you can access: Live Chat Features Live online help to answer any questions 7:00 am – 6:00 pm MT Benefits & Claims Check benefit information, eligibility, and claim status 24/7 Important Links Access other plan vendors such as HSA, PPO, and PBM ID Cards Electronic ID cards can be accessed and even emailed directly to providers Health Risk Complete the HRA to create a personalized wellness plan based Assessment on your medical and lifestyle information Translator Multiple languages can be utilized ... and muchmore! NEED HELP? Customer Care Center is also available to help you, Monday-Friday, 7:00 AM to 6:00 PM MT 10
Introducing AmeriBen's Enhanced CustomerService! Navigating the healthcare labyrinth can be difficult. Allowus to guide your membersthrough the healthcare maze with confidence andcare. YourMembersWill Appreciate the Additional Care They Receive From AmeriBen Enhanced Customer Care Benefits of Enhanced CustomerService Optional ServicesAvailable Youremployeesworkhardforyou.Allowustotakegoodcareof AmeriBenConsumerSupport themwithourEnhancedCustomerServiceoption.Weprovide TheConsumerSupportteamwill assist memberswithfinding high- assistance withschedulingdoctorvisits, coordinatingwithother quality, low-costoptionsforprocedureslike MRIs,CTscans,total knee programssuchaspharmacyorHSAbenefits,andmuchmore. replacements,total hipreplacements,andmore!Additionalfees may Oneofthemostutilizedservicesis assistance findingahigh- apply. quality,low-cost providerin themember'sarea.Thisservicecan beusedforprimarycarephysiciansaswell asspecialists. Behavioral/CaseManagement Representativeswill alsotakethetimetodiscuss availablecare AnAmeriBenregisterednursecasemanageris heretoprovidethe resourcesdependingonsymptomsorneedsdiscussed. support membersneedthroughout illness, life-changing injury, or Services Comparison behavioralhealthcrisis.Additionalfeesmayapply. 11 CustomerCareRepresentativesAvailable 7:00am- 6:00pmMountainTime
Vision Benefits for Members Insured in Our 2021 Medical Plan and Not Enrolled in the 2021 Voluntary VSP Plan Create an account on vsp.com to view your in-network coverage, find the VSP network doctor who’s right for you, and discover savings with exclusive member extras. At your appointment, just tell them you have VSP. Maximize your coverage with bonus offers and additional savings that are exclusive to Premier Program locations. WellVision Exam $20 Copay Every 12 Months Glasses & Sunglasses 20% savings on complete pair of prescription glasses and sunglasses, including lens enhancements, from any VSP Provider with 12 months from your last WellVison Exam. Contacts 15% savings on a contact lens exam (fitting & evaluation) Laser Vision Average 15% off the regular price or 5% off the promotional price – only available from contracted facilities Coverage with a retail chain may be different or not apply. Log in to vsp.com to check your benefits for eligibility and to confirm in-network locations based on your plan type. Plan Benefits are not available at Walmart, Sam’s Club, or Costco. VSP guarantees coverage from VSP network providers only. 12
VIRTUAL VISITS Online Acute Care through University of Utah Mesa County-insured have access to virtual visits! If you have a minor illness, but you can’t make it to a doctor, you can utilize online acute care! If you are feeling sick and don’t want to leave the comfort of your home, you can speak face-to-face with a University of Utah provider. You don’t need an appointment, just a Wi-Fi internet connection on your smartphone, tablet or computer. • Available 9:00 a.m. - 8:00 p.m. 7 days a week. • Call from anywhere in Colorado or Utah. • Virtual Visits are covered with a $0 co-pay through your Mesa County insurance. To start your visit, please call (844) 424-2172 *Save this number in your phone! Symptoms Suitable for Virtual Visits • Allergies • Cough, cold and flu • Eye infections • Sore throat (adult patients only) • Minor muscle or joint pain (adult patients only) • Nausea, vomiting and diarrhea • Sinus problems • Skin issues • Stomach and digestive issues • Urinary track issues (adult patients only) And many more! Apple users will need to download the “UofU Health Virtual Care” app on the App Store prior to starting their visit. There is no app requirement for Androidusers. 13 6
CHP HOTLINE What procedures/services does Community Hospital offer? What about labs, x-rays, mammograms, MRIs? What services does Community Hospital not provide? Our team will help you navigate the health care system and provide answers to your health plan questions. Call the toll free number below to speak directly with the CHP Partners Hotline team member. Calls or emails received by 5 p.m. will be returned by 5 p.m. the following business day. To best serve you, calls and emails can be made to the hotline 24 hours a day, seven days a week. If a team member is not available at the time of the call, please leave a message. All calls and emails will be returned in a timely manner. PRE-CERTIFICATION Contact CHP Partners Hotline at 1-877-535-2295 for assistance in determining the appropriate facility or provider for services. Certain types of services may 61% OF THE TIME also be paid at the in-network Tier 1 benefit level when performed at a MEMBERS SELF-REFER University of Utah facility. TO THE WRONG SPECIALIST. CALL Before you receive certain medical services or procedures, your health plan TODAY FOR HELP! requires a doctor to confirm that these requested services are considered medically necessary under your plan. This verification process is called "pre- certification.“ Even if some services or therapies are performed in your doctor's office, you may still need a pre-certification. SERVICES REQUIRING PRE-CERTIFICATION Inpatient Hospitalizations Oncology Care & Services Labor & Delivery (chemotherapy, radiation therapy, etc.) Colonoscopies other than at Grand Junction Out-Patient Surgeries other than Canyon View Surgery Center Endoscopy and Gastroenterology Associates of & Community Hospital Western Colorado. Services Community Hospital does not currently provide; however, with approval through the CHP Hotline, these services, if authorized by the third party administrator (TPA) as medically necessary and covered by the employer’s health plan, would be paid at the higher level benefit/in-network/Tier 1 for facilities in the employer’s selected provider network including University of Utah. • Cardiac Catheterization • Cardiothoracic Surgery • Neonatal and Pediatric ICU • Neurosurgery *The above benefits are meant for illustrative purposes only and are only a brief look at your benefits. See your Certificate of Coverage or SBC for 14 details on benefits, network utilization, limitations and exclusions. In the event of a discrepancy the plan document will prevail. Plan Documents are available via your Mesa Wave Portal. Printed documents are available upon request.
LIFESTYLE MODIFICATION Outpatient Behavioral Health Our Behavioral Health Specialists can help you with: • Personal relationship problems • Anxiety and depression • Drug and alcohol interventions • Work stress • And more! Behavioral health services are available at no cost to you! To schedule an appointment, please call (970) 242-9026. Available to participants who see a CHP Medical Clinic Provider. EAP Services Triad EAP is a prepaid, confidential service offered by Mesa County. This benefit is available to all Mesa County employees and extends to the employee’s spouse and dependents under the age of 26. Five EAP short-term, solution based counseling sessions are available at no cost to you! This benefit includes legal and financial counseling. Crisis counseling is available 24-hours a day, seven days a week. Triad works with highly trained and qualified professionals who are experts in the fields such as wellbeing, family matters, relationships, debt management, consumer rights, and much more. For information regarding your benefits or to see a list of counselors, log in to www.triadeap.com. Username: mesa / Password: county, or call (970) 242-9536 (local) or 877-679-1100 (toll free). Nutritional Education Services Nutritional education is available at no cost to you! Our dieticians can assist you with: • Weight loss • Medical nutrition therapy • And more! To schedule an appointment, please call 263-2664. *A referral from a CHP Medical Clinic Provider is required. 15 8
C H P Resources Your CHP Resources Utilize these resources to enhance wellness and navigate the healthcare system. Navigation Contact your CHP Coordinator by calling (970) 644-4000 or emailing chp@gjhosp.org. Your CHP Coordinator can help you with the following: • Find a primary care provider • Assist with the new patient process • Find in-network health care services and facilities • Specialist referrals/questions • Narrow network exception process (CHP Hotline) • Miscellaneous benefit questions Health Coaching Health coaching is a FREE personal approach to enhance wellness. Through a series of interactions, your health coach will help you determine health priorities, develop strategies and create a plan of action for: • Nutrition and exercise evaluation/education • Chronic disease management You can receive up to 12 free coaching visits a year! Can’t leave work? Crunched for time? We offer telephonic health coaching appointments! Danielle Wells, RN, CHWC Health Coach (970) 263-2639 dwells@gjhosp.org 10 16
Employee Assistance Program Help, when you need it most With your Employee Assistance Program and Work/Life Balance services, confidential assistance is as close as your phone or computer. Employee Assistance Program (EAP) Your EAP is designed to help you lead a happier and more productive life at home and at Always by your side work. Call for confidential access to a Licensed Professional Counselor* who can help you. • Expert support 24/7 • Convenient website A Licensed Professional Counselor can help you with: • Short-term help • Stress, depression, anxiety • Family and parenting problems • Referrals for additional care • Relationship issues, divorce • Anger, grief and loss • Monthly webinars • Job stress, work conflicts • And more • Medical Bill SaverTM —helps you save on medical bills Work/Life Balance You can also reach out to a specialist for help with balancing work and life issues. Just Who is covered? call and one of our Work/Life Specialists can answer your questions and help you find Unum’s EAP services resources in your community. are available to all Ask our Work/Life Specialists about: eligible employees, their spouses • Child care • Financial services, debt management, credit report issues or domestic partners, dependent children, parents and parents-in-law. • Elder care • Even reducing your medical/dental bills! • Legal questions • And more • Identity theft Help is easy to access: Online/phone support: Unlimited, confidential, 24/7. In-person: You can get up to 3 visits available at no additional cost to you with a Licensed Professional Counselor. Your counselor may refer you to resources in your community for ongoing support. Employee Assistance Program —Work/Life Balance Toll-free 24/7 access: Turn to us, when 1-800-854-1446 (multi-lingual) you don’t know www.unum.com/lifebalance where to turn. * The counselors must abide by federal regulations regarding duty to warn of harm to self or others. In Services are not valid after coverage terminates. Please contact your Unum representative for details. these instances, the consultant may be mandated to report a situation to the appropriate authority. Insurance products are underwritten by the subsidiaries of Unum Group. Unum’s Employee Assistance Program and Work/Life Balance services, provided by HealthAdvocate, unum.com are available with select Unum insurance offerings. Terms and availability of service are subject to © 2018 Unum Group. All rights reserved. Unum is a registered trademark and marketing brand of change. Service provider does not provide legal advice; please consult your attorney for guidance. Unum Group and its insuring subsidiaries. EN-2055 (5-18) FOR EMPLOYEES 17
TRAVEL BENEFIT • Call Anthem for pre-authorization of services/treatment by calling 800-542-9402 • Travel Reimbursement related to travel to University of Utah for medical care. • Annual maximum benefit is $1,000 • Eligible expenses are transportation, parking fees and tolls, payable to the standard mileage rate per the IRS; • Lodging up to $150 per night • Inform Human Resources you are using this benefit when your claim form is completed Retain travel receipts along with your Anthem Claim Form to HR: Attn: Brenda Moore or Shelley Vehik shelley.vehik@mesacounty.us brenda.moore@mesacounty.us *This is a separate benefit from the Transplant Travel benefits provide under the Anthem benefits explained in your Certificate of Insurance. The above benefits are meant for illustrative purposes only and are only a brief look at your benefits. See your Certificate of Coverage for details on benefits, network utilization, limitations and exclusions. In the event of a discrepancy the plan document will prevail. Plan Documents are available via your Mesa Wave Portal. Printed documents are available upon request. 18
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Delta Dental PPO plus Premier MESA COUNTY – Group # 12141 MAXIMUM BENEFIT $2,000 per member, per calendar year Calendar Year Maximum CALENDAR YEAR DEDUCTIBLE Individual Deductible – $50.00 Combination of in and out-of-network Applies to Basic and Major Services Family Deductible – $100.00 Combination of in and out-of-network PPO PREMIER NON-PAR COVERED SERVICES BENEFIT INFORMATION (subject to Delta Dental guidelines) Dentist Dentist Dentist DIAGNOSTIC AND PREVENTIVE SERVICES Twice each in a calendar year. Two additional cleanings may be covered Oral Exams and Cleanings for those with a documented EBD condition. Once per tooth in a 36-month period for unrestored permanent Sealants molars, through age 14 Bitewing X-Rays Once in a calendar year 100% 100% 100% Full Mouth X-Rays Once in a 60-month period Fluoride Twice in a calendar year, through age 15 One per quadrant, per lifetime to maintain space for eruption of Space Maintainers permanent posterior teeth, through age 13 BASIC SERVICES Fillings (Composite or Amalgam) Once per tooth in a 12-month period Simple Extractions 80% 80% 80% Oral Surgery Endodontics MAJOR SERVICES Periodontics Crowns Once per tooth in a 60-month period. Not a benefit under age 12. 50% 50% 50% Implants Once per tooth in a 60-month period. Not a benefit under age 16. Once in a 60-month period, only when existing prosthesis cannot be made Dentures, Bridges serviceable. Fixed bridges or removable partials are not a benefit under age 16. ORTHODONTICS $2,000 lifetime maximum 50% 50% 50% For covered children to age 19 You are enrolled in a Delta Dental PPO plus Premier plan. You and your family members may visit any licensed dentist, but will enjoy the greatest out-of- pocket savings if you see a Delta Dental PPO dentist. There are three levels of dentists to choose from. PPO Dentist - Payment is based on the PPO dentist's allowable fee, or the actual fee charged, whichever is less. Premier Dentist - Payment is based on the Premier Maximum Plan Allowance (MPA), or the fee actually charged, whichever is less. Non-Participating Dentist - Payment is based on the non-participating Maximum Plan Allowance. Members are responsible for the difference between the non-participating MPA and the full fee charged by the dentist. You will receive the best benefit by choosing a PPO dentist. Open Enrollment applies. Members may add coverage once per year. This is a brief description of services covered under your dental plan. Please refer to the Employee Benefit Booklet for full plan details. If differences exist between this summary and the Employee Benefit Booklet, the Employee Benefit Booklet will govern. 20
A L O O K AT YO U R VSP VISION COVE R AGE S E E H E A LT H Y A N D L I V E H A P P Y WITH H E L P FROM MESA C O U N T Y G O V E R N M E N T A N D VSP. Enroll in VSP® Vision Care to get personalized care from a VSP network doctor at low out-of-pocket costs. VALUE A N D SAVINGS YOU LOVE. U s i n g your benefit is easy! Save on eyewear and eye care when you see a VSP network Create an account on v s p . c o m doctor. Plus, take advantage of Exclusive Member Extras to view your in-network for additional savings. coverage, find the VSP network P R O V I D E R C H O I C E S Y O U WANT. doctor who’s right for you, and With an average of five VSP network doctors within six discover savings with exclusive miles of you, it’s easy to find a nearby in-network doctor member extras. At your or retail chain. Plus, maximize your coverage with bonus appointment, just tellthem you offers and additional savings that are exclusive to Premier have VSP. Program locations. Prefer to s h o p online? Use your vision benefits on Eyeconic®—the VSP preferred online retailer. QUALITY VISION C A R E YOU NEED. You’ll get great care from a VSP network doctor, including a WellVision Exam®—a comprehensive exam designed to detect eye and health conditions. G E T Y O U R P E R F E C T PA I R EXTRA $20 + UP TO 40% TO SPEND ON SAVINGS ON L E N S F E AT U R E D FRAME BRANDS* ENHANCEMENTS S E E MORE BRANDS AT V S P . C O M / OFF E R S . Contact us: 8 0 0 . 877. 7195 or vsp.com 21
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VSP DISCOUNTS: EYE CARE & HEARING AIDS VSP Diabetic Eyecare Plus ® Available to Covered Persons who have been diagnosed with type 1 or type 2 diabetes and specific ophthalmological conditions .The Program is intended to be a supplement to Covered Persons group medical plan. Providers will first submit a claim to Covered Persons group medical insurance plan, and then to VSP. Any amounts not paid by the medical plan will be considered for payment by VSP. Examples of symptoms which may result in a Covered Person seeking services under DEP Plus may include, but are not limited to: blurry vision, trouble focusing, transient loss of vision, “floating” spots. Examples of conditions which may require management under DEP Plus may include, but are not limited to: diabetic retinopathy, rubeosis, and diabetic macular edema. TruHearing® is making hearing aids affordable by providing exclusive savings to all VSP® Vision Care members. You can save up to $2,400 on a pair of hearing aids with TruHearing pricing. What’s more, your dependents and even extended family members are eligible, too. In addition to great pricing, TruHearing provides : Plus, with TruHearing you’ll get: • Three provider visits for fitting, adjustments, and • Access to a national network of more than 4,500 cleanings licensed hearing aid professionals • 45-day money back guarantee • Straightforward, nationally fixed pricing on a • Three-year manufacturer’s warranty for repairs and selection of more than 90 digital hearing aids in one-time loss and damage 400 styles • 48 free batteries per hearing aid • Deep discounts on replacement batteries shipped directly to your door Best of all, if you already have a hearing aid benefit from your health plan or employer, you can combine it with this program to maximize the benefit and reduce your out-of-pocket expense. How it works Call TruHearing. Call 877.396.7194. You and your family members must mention VSP. Schedule exam. TruHearing will answer your questions and schedule a hearing exam with a local provider. Attend appointment. The provider will make a recommendation, order the hearing aids through TruHearing and fit them for you. Learn more about this VSP Exclusive Member Extra at vsp.truhearing.com or, call 877.396.7194 with questions. 23
Flexible Spending Account EnrollmentGuide A health Flexible Spending Account (FSA) allows individuals to use pre-tax dollars to pay for medical expenses not covered by insurance. A dependent care FSA, also known as a Dependent Care Assistance Plan (DCAP) allows individuals to use pre-tax dollars for W h a t is an FSA? daycare or dependent care expenses. The dependent care FSA (DCAP) cannot be used to pay for medical expenses. Individuals elect to contribute a portion of their paychecks to either a health FSA or dependent care FSA and save 25% to 40% in taxes. Know the Rules: Health (medical) FSA Health FSA and Dependent Care FSA Dependent Care FSA Participants may claim and be paid out Contributions are subject to the IRS “use- Participants may only be paid what they their entire annual election at any time. it-or-lose-it” rule. However, for the health have contributed at any point in time. FSA, your employer has adopted a provision Every expense must be substantiated. allowing up to a $500 carry over of Participants must be ready to provide Participants must be able to provide unclaimed monies. Unclaimed monies not receipts for dependent care expenses. receipts, statements or bills for all carried over are forfeited at the end of the expenses if substantiation is requested. plan year. Dependent care expenses reimbursed by Documents must include the date, amount and description of the expense or service. Elections cannot be changed during the the dependent care FSA may not be used plan year, unless the participant has a to claim the day care credit. change of status. IRS Regulations define a Only eligible expenses can be reimbursed. change of status. Medical expenses are defined by IRS rules. Expenses generally include items Expenses must be incurred by a and services for the diagnosis, cure, participant, spouse or eligible dependents mitigation, treatment, or prevention of during the current plan year and while disease, or for the purpose of affecting participating. Expenses are incurred when any structure or function of the body. See the medical care is provided and not when IRS Publication 502. the expense is billed, the bill is due or when the bill ispaid. All over-the-counter drugs areeligible along with all menstrual care products. Every employer sets the deadline when claims and documentation must be submitted after the end of the plan year. It Only “out-of-pocket” medical expenses is usually 60 or 90 days after the end of the are eligible for reimbursement. Medical plan year. expenses covered by insurance or any other plan or program are not eligible for reimbursement. Expenses for personal use or cosmetic surgery are not eligible for Tax Savings Examples: reimbursement. See IRS Publication 502. Dave, a single taxpayer, earns $27,000/year and has eligible medical Medical expenses reimbursed under the expenses of $1,200/year. health (medical) FSA may not be used to Dave's annual savings realized by participating in the FSA is $327 . claim a federal income tax deduction. Michael and Sharon, working parents, earn a total of $48,000/year. They have $5,000 in child care expenses and $1,000 per year in eligible medical expenses. Their annual savings realized by participating in the FSA is $1,637 . Assumptions are based off of 15% Federal, 4.63% State, and 7.65% FICA tax 24 PO Box 631458 · Littleton, CO 80163 · (888) 722-1223 · fax (866) 557-0109 · https://www.RockyMountainReserve.com
Health Care Reform & EligibleExpenses Over -the-Counter Items: Over-the-Counter Medicine and Drugs do not require a prescription to be eligible for reimbursement under the plan. Common Eligible Medical Expenses: Allergy medications Antacids Eyeglasses, eye exams, sunglasses Anti-diarrhea medicine (prescription) Bug-bite medication Over-the-counter drugs Cold medicine Menstrual care products Cough drops and throat lozenges Eye surgery Diaper rash ointments Fertility enhancement Hemorrhoid medication HMO expenses Incontinence supplies Laxatives Hearing aids, batteries, and exams Hospital services Muscle/joint pain products/rubs Immunizations, vaccines, flu shots Nicotine medications, gum,patch-es Laboratory fees Pain relievers LASIK eye surgery Sinus medications, nasal sprays, nasal strips Medicines (prescribed) Sleep aids Wart removal medication Obstetric services Optometrist Orthodontia These are only examples and this list is not all-inclusive -- Prescription drugs it only provides some of the more common expenses. Psychiatric care Additional information is available in IRS Publication 502 and Psychologist Speech therapy on our website: https://www.rockymountainreserve.com Stop smoking programs Surgery/operations Therapy Over-The-Counter Items: Vasectomy Wheelchair Band-aids/bandages X-rays Cold/hot packs for injuries Dual Purpose Expenses That Potentially Qualify: Condoms Contact lens solutions The expense must be for a specific medical reason Diabetic supplies and be accompanied by a prescription. First aid kits Medical alert bracelets/necklaces Massage therapy Pregnancy test kits Vitamins Thermometers Supplements Herbal supplements Dependent Care Eligible Expenses: Natural medicines Aromatherapy A dependent receiving care must be a child under Weight-loss program the age of 13, or a tax dependent unable to provide Health club dues for their own care, who resides with you. The care must be necessary for you or your spouse to be Ineligible Expenses: gainfully employed or to go to school. Care may be provided by anyone other than your spouse or your Cosmetic surgery children under the age of 19. Expenses for schooling, Long term care kindergarten, over-night care, and nursing homes Hair transplant/re-growth are not reimbursable. See IRS Publication 503. Maternity clothes The maximum you can elect, in a calendar year, is Nutritional supplements equal to the smallest of the following: Personal use items: such as toiletries,cotton $5,000 – Married and filing federal taxes jointly or swabs, toothbrush, toothpaste, facial care, a single parent shampoo $2,500 – Married and filing separate federal tax Teeth whitening return Drunk drivingclasses The amount contributed year-to-date, is available for reimbursement. 25
Access to Your FSAMoney Access with a Debit Card Pay for Expenses w i t h a Deb it Card Easy to use- the Benefits Card is a stored-value card that simplifies the process of paying for qualified expenses. Restricted by merchant code (MCC) to healthcare-related merchants where MasterCard is accepted. It pays directly at the point of sale - No waiting for reimbursement! You can use it to pay for online mail-order prescriptions. You must save all receipts and be prepared to provide receipts if they are requested. Save All Receipts For Purchases M a d e W i t h The Benefit Card Please r em em b er to keep receipts for all purchases made with th e Benefit Card. Per IRS regulations, Rocky M o u n tain Reserve may request itemized receipts to verify th e eligibility of purchases made with th e card. All receipts or other proofs of purchase must include the date of service, name of provider, dollar amount, and a description of the purchased service or product. Any receipt that does not contain the detailed information described above is not acceptable. Credit card receipts and canceled checks are not acceptable. If the requested receipt is lost or otherwise unavailable, most providers can provide a detailed statement documenting FSA eligible purchases. An Explanation of Benefits (EOB) is sufficient documentation to substantiate a transaction. Additional documentation will be requested UNLESS the transaction matches a co-payment, a previously approved repetitive expense, or was at a merchant that has installed the inventory information approval system referenced above. If a receipt is requested, Rocky Mountain Reserve will email a request within hours. Participants can mail, fax, email, upload the receipt online, or take a picture and submit it through the mobile app. N o Receipt Retailers Some retailers have installed an inventory information approval system for most medical expenses and receipts will not be requested. Below is a sample of some of the retailers who have installed the inventory information approval system: 1-800 Contacts Costco KingSoopers Safeway Albertsons CVS Kroger Sam'sClub City Market Drugstore.com Rite Aid Target Submit Claims for Reimbursement Submit Claims Through a Mobile Application Take a picture of your receipt and submit it with your reimbursement request through the mobile application. You can also look up your account balance and recent transactions. Claims submitted through the mobile application receive high priority. To download the mobile application: Search for “RM R Benefits” Submit Claims Through a W e b Portal Participants may file requests for reimbursement directly to Rocky Mountain Reserve through https://www.rockymountainreserve.com . Claims submitted through the web portal receive high priority. Submit Claims Manually Participants may also file requests for reimbursement directly to RMR through fax, mail, or email. Fax: 866.557.0109 E-mail: claims@rmrbenefits.com Mail: PO Box 631458 Littleton, CO 80163 26 Claims are paid by direct deposit or check.
Online &MobileAccess www.rockymountainreserve.com To Create Your Online Account: W i t h Online Access You Can: 1 Go to www.rockymountainreserve.com Viewbalance 2 Click on "Login/Register" in the top right- View transaction history hand corner Download statements 3 Submit claimsand upload Click on "Employee Registration" receipts 4 Username will be the name you use to log in for the web portal and mobile application. View debit card receipt requests 5 The password must contain at least 3 of these: special and uploadreceipts character, number, upper or lower case letter 6 For Employee ID Use SS# or other assigned Employee ID. 7 For Registration ID select “Card Number” which is your Benefits MasterCard. If you do not have a card, your Employer will give you an Employer ID. Download the mobile application and gain real-time accessto your: Flexible Spending Account (FSA) Search "RMR Benefits" on the app store 27 PO Box 631458 · Littleton, CO 80163 · (888) 722-1223 · fax (866) 557-0109 · https://www.RockyMountainReserve.com
LIFE INSURANCE Mesa County provides eligible employees (at no cost to the employee) Basic Life/AD&D coverage. All regular full-time employees scheduled to work at least 20 hours each week in active employment in the U.S. will be enrolled in the group Life/AD&D plan. Life Insurance Amount $20,000 Reduction Schedule Benefits are reduced to 65% at age 65; to 40% of the original amount at age 70, and to 25% of the original amount at age 75. Accidental Death & Dismemberment (AD&D) Loss: Amount of Additional Benefit Paid: Life 100% Loss must occur while One Limb 50% insured and within 365 days Speech & Hearing 100% after the accident is Speech or Hearing 50% sustained Thumb & Index Finger of Same Hand 25% Quadriplegia 100% The total benefit paid for all Paraplegia 75% losses due to the same Hemiplegia 50% accident will not be more Sight of One Eye 50% than 100% If you are certified as terminally ill with a life expectancy of 12 months or less, you Accelerated Benefit may elect to receive a portion of your life insurance benefit up to 75% in advance. Upon death, your beneficiary will receive the balance of your benefit. Safe Driver Benefit (seatbelt & airbag) Dependent Education Benefit Child Care Benefit Additional Benefits Disappearance & Exposure Child Education Repatriation Portability $5,000 Spouse (no age reduction) Basic Employee-Paid Child(ren) 14 days to 6 months - $1,000 / Age 19 or 26 if a full-time student - Voluntary Dependent Life: $2,500 *The above benefits are meant for illustrative purposes only and are only a brief look at your benefits. See your plan document for details on benefits, limitations and exclusions. In the event of a discrepancy the plan document will prevail. Certificate of Insurance is available via your Mesa Wave Portal. Printed documents are available upon request 28
Employer Paid Life/AD&D Insurance Continued... Insured by Unum Personalized financial counseling provides expert, objective financial counseling to survivors and terminally ill employees at no cost. The financial consultants are Life Planning Financial & master level consultants that will not offer to sell any product or service. They will Legal Resources help develop strategies needed to protect resources, preserve current lifestyles, and build future security. If you become totally disabled for 6 months while insured, your life insurance will Waiver of Premium continue without payment to age 70 if the disability began prior to age 65. If total disability ends, you may exercise the conversion privilege. If your insurance terminates because you are no longer employed full-time, your insurance may be converted to an individual life insurance policy if you apply and Conversion include payment of the first premium within 31 days of termination. Conversion does not require proof of medical insurability. To complement your Group Life Insurance coverage, you and your immediate family have access to Emergency Travel Assistance administered by Assist America. Emergency Travel Assistance offers you and your dependents worldwide medical, travel, concierge and legal and financial assistance services, 24 hours a day, 365 days a year. If you have a medical emergency while you are more than 100 miles away from home, you don’t have to face it alone. With one phone call you can be connected to Assist America’s staff of medically trained, multilingual professionals who can advise you in a medical emergency, 24x7. No matter where you are in the world, they will help you access or receive: Travel Assistance Benefits Pre-qualified, English-speaking professionals working in hospitals, pharmacies, and dental offices; Medical consultation, evaluation and referral; Hospital admission, critical care monitoring, emergency medical evacuation, transportation to return home or to a rehabilitation facility, lost prescription assistance, legal and interpreter services, and more. Assist America pays for 100% of the services it arranges for and provides. Your spouse and dependent children up to age 19 are also covered. This is just a summary of your benefits. Please refer to your certificate booklet for a complete plan description. If the terms of this summary differ from the Certificate, the Certificate will govern. 29
Voluntary Life and AD&D Insurance Employee: Up to 5 times earnings in increments of $10,000. Not to exceed $400,000. Spouse: Up to 100% of employee amount or $200,000, in increments of $5,000. Coverage Amounts (Term Life and AD&D) Children: $10,000 of coverage if eligible. Maximum death benefit for a child between the ages of live birth and 6 months is $1,000. Reduction Schedule Benefits are reduced to 65% at age 70, and to 50% of the original amount at age 75 $200,000 for yourself and any amount of coverage up to $30,000 for your spouse. Guarantee Issue Any Life insurance coverage over the Guarantee Issue amount(s) will be subject to evidence of insurability. Loss: Amount of Benefit Paid: Accidental Death & Life 100% Dismemberment (AD&D) Both Hands 100% Both Feet 100% Sight of Both Eyes 100% The total benefit paid for all One Hand & Sight of One Eye 100% losses due to the same One Foot & Sight of One Eye 100% accident will not be more Speech & Hearing 100% than 100% Other losses may be covered. Education Benefit: If you or your insured spouse die within 365 days of an accident, an additional benefit is paid to your dependent child(ren). Your child(ren) must be a Additional AD&D full-time student beyond grade 12. Benefits Seat Belt/Air Bag Benefit: If you or your insured dependent(s) die in a car accident and are wearing a properly fastened seat belt and/or are in a seat with an air bag, an amount will be paid in addition to the AD&D benefit. *The above benefits are meant for illustrative purposes only and are only a brief look at your benefits. See your plan document for details on benefits, limitations and exclusions. In the event of a discrepancy the plan document will prevail. Certificate of Insurance is available via your Mesa Wave Portal. Printed documents are available upon request. 30
Voluntary Life and AD&D Insurance Continued... Insured by Unum Each year you will be given the opportunity to change your Life and AD&D coverage, and may purchase additional life insurance up to the guarantee issue amounts without evidence of insurability as long as you are already enrolled in the plan (even at a minimum of $10,000). If you waived coverage when you were first eligible and want to apply at a later date, all amounts are subject to evidence of insurability – there is no guarantee issue available. If you become terminally ill and are not expected to live beyond a certain time period as stated in your certificate booklet, you may request up to 75% of your life Accelerated Benefit insurance amount up to $250,000, without fees or present value adjustments. A doctor must certify your condition in order to qualify for this benefit. Upon your death, the remaining benefit will be paid to your designated beneficiary(ies). Personalized financial counseling provides expert, objective financial counseling to survivors and terminally ill employees at no cost. The financial consultants are master level consultants that will not offer to sell any product or service. They will help develop Life Planning Financial & strategies needed to protect resources, preserve current lifestyles, and build future Legal Resources security. If you become disabled (as defined by your plan) and are no longer able to work, your premium payments may be waived during the period of disability. Waiver of Premium If you retire, reduce your hours or leave your employer, you can take this coverage with you according to the terms outlined in the contract. However, if you have a medical condition which has a material effect on life expectancy, you will be ineligible to port your Portability/Conversion coverage. You may also have the option to convert your Term life coverage to an individual life insurance policy. Life benefits will not be paid for deaths caused by suicide in the first twenty-four months after your effective date of coverage. Suicide Exclusion This is just a summary of your benefits. Please refer to your certificate booklet for your complete plan description. If the terms of this summary differ from the Certificate, the Certificate will govern. 31
LONG-TERM DISABILITY INSURANCE Monthly Benefit 60% of monthly earnings to a maximum benefit of $6,000, reduced by other income Elimination Period Benefits will begin after 180 days of disability Benefit Duration Your duration of benefits is based on your age when the disability occurs. Your LTD benefits are payable for the period during which you continue to meet the definition of disability up to the Social Security Normal Retirement Age. If your disability occurs on or after age 62, benefits would be paid for a reduced period of time. Disability Definition You are disabled when Unum determines that: • you are limited from performing the material and substantial duties of your regular occupation due to your sickness or injury; and • you have a 20% or more loss in weekly earnings due to the same sickness or injury. • After benefits have been paid for 24 months, you are disabled when Unum determines that due to the same sickness or injury, you are unable to perform the duties of any gainful occupation for which you are reasonably fitted by education, training or experience. You must be under the regular care of a physician in order to be considered disabled. Gainful Occupation Gainful occupation means an occupation that is or can be expected to provide you with an income within 12 months of your return to work that exceeds: • 80% of your indexed monthly earnings, if you are working • 60% of your indexed monthly earnings, if you are not working Pre-Existing Conditions If you received treatment 3 months prior to your effective date under this plan and are disabled from that condition within the first 12 months, that disability will be excluded. Rehabilitation and Unum has a vocational Rehabilitation and Return to Work Assistance program available to assist you in Return to Work returning to work. We will make the final determination of your eligibility for participation in the program Assistance and will provide you with a written Rehabilitation and Return to Work Assistance plan developed specifically for you. This program may include, but is not limited to the following benefits: • coordination with your Employer to assist your return to work; • adaptive equipment or job accommodations to allow you to work; • vocational evaluation to determine how your disability may impact your employment options; • job placement services; • resume preparation; • job seeking skills training; or • education and retraining expenses for a new occupation. If you are participating in a Rehabilitation and Return to Work Assistance program, we will also pay an additional disability benefit of 10% of your gross disability payment to a maximum of $1,000 per month. In addition, we will make monthly payments to you for 3 months following the date your disability ends, if we determine you are no longer disabled while: • you are participating in a Rehabilitation and Return to Work Assistance program; and • you are not able to find employment. Survivor Benefit If you die after receiving benefits for 180 or more consecutive days, your eligible survivors will receive a lump sum benefit equal to three months of your gross disability payment. This is just a summary of your benefit. Please refer to your certificate booklet for your complete plan description. If the terms of this summary differ from your Certificate, the Certificate will govern. 32
ADDITIONAL VOLUNTARY BENEFITS Aflac Group Accident Insurance Introducing added protection for life’s unexpected moments. If you’re like most people, you don’t budget for life’s unexpected moments. But at some point, you may make an unexpected trip to your local emergency room. And that could add a set of unexpected bills into the mix. That’s the benefit of the Aflac group Accident Advantage Plus plan. In the event of a covered accident, the plan pays cash benefits fast to help with the costs associated with out-of- pocket expenses and bills—expenses major medical may not take care of, including: • Ambulance rides. • Wheelchairs, crutches, and other medical appliances. • Emergency room visits. • Surgery and anesthesia. • Bandages, stitches, and casts. Aflac Group Critical Illness Insurance You can win the battle against a critical illness, but can you handle the added costs? A group critical illness plan helps prepare you for the added costs of battling a specific critical illness. The good news is that many people with a critical illness survive these life-threatening battles. Unfortunately, as the recovery process begins, people become aware of the medical bills that have piled up. Your recovery doesn’t have to be spoiled by medical bills. With this plan, our goal is to help you and your family cope with and recover from the financial stress of surviving a critical illness. Aflac Hospital Indemnity Insurance The average cost of a hospital stay is $10,000-and the average length of a stay is 4.8 days. Hospital indemnity insurance can help reduce costs by paying you or a covered dependent a benefit to help cover your deductible, coinsurance and other out-of-pocket costs due to a covered sickness or injury related hospitalization. Legal Shield Legal Plan Imagine having access to top-rated legal professionals, without worrying about high hourly costs. • Protect your family • Save money and time • Enjoy peace of mind… for pennies a day! Preventive Law – Unlimited phone calls, letters and phone calls on your behalf, legal contract and document review, will preparation and annual updates, access to legal forms. Trial Defense – Defense of civil actions, pre-trial and trial assistance, coverage increases each year for the first 5 years. Family services, motor vehicle, IRS audit services, 25% member discount for services not covered on this plan. This benefit summary was provided by Mesa County and Novo Benefits is not responsible for any discrepancies. 33
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