HEALTH & SAFETY PROGRAM - Great Wolf Lodge
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HEALTH & SAFETY PROGRAM We’re committed to keeping you safe while you play with enhanced health and safety measures for you and our Pack. At Great Wolf Lodge, you’ll see some changes to your stay so your Pack can play safe. It’s our Paw Pledge. And it represents our commitment to keeping you healthy and safe during your stay. KEEPING YOUR FAMILY SAFE WHILE PLAYING 1
Contents Paw Pledge Commitment 3 Health & Safety Program Overview 4 Council of Experts 5 Pack Member Initiatives & Training 6 Technology 7 Health & Safety Program Specifics 8 Arrival Experience 10 Guest Rooms 11 Waterpark 12 Food & Beverage 13 Entertainment 14 Attractions 15 Retail 16 Other Public Areas 17 Departure 18 Miscellaneous Service 18 Meeting Spaces and Banquets 19 In The Know. Before You Go. 21 Further Information 21 KEEPING YOUR FAMILY SAFE WHILE PLAYING 2
Our Paw Pledge We’re committed to creating quality family time and quality family moments for our guests. Caring for and supporting one another is deeply embedded in Great Wolf Lodge culture. Since the day we opened our first resort, we have considered all our guests and employees as part of our family, or as we call it, our Pack. Our standards for safe play have always been high. These times have given us an opportunity to raise our level of care even higher. Our enhanced approach to staying safe and healthy allows our guests to worry less and enjoy time together as a family more. Our paw print is a symbol. It represents both a commitment and a path forward to all members of our Pack, both guests and employees. Our Paw Pledge commits to keeping your family safe while playing. This commitment to delivering a safe, healthy, clean and flexible travel experience includes: Health & Safety: Providing enhanced levels of care for a healthy and safe stay Travel Flexibility: Providing flexibility and confidence to book Community Commitment: Taking care of our Pack and our communities KEEPING YOUR FAMILY SAFE WHILE PLAYING 3
Health & Safety Program Overview
We are committed to keeping your family safe while playing. Here’s how:
By practicing and actively enforcing 6-feet social distancing within the lodge.
6ft/2M
By creating contactless environments and procedures that minimize surface
contact and eliminate unnecessary touches.
6 f t /2 M
6ft/2M
By increasing the frequency of cleaning and enhanced sanitization protocols
with hospital grade cleaning products.
6 f t /2 M
By ensuring access to personal protection products and amenities throughout
the lodge, and requiring face coverings for guests in public spaces and for our
employees to wear the proper personal protection equipment (PPE), including
6 f t / 2M
masks and gloves where appropriate.
By extensively training our Pack to make smart decisions and implement the
necessary controls.
6 f t / 2M
6 f t / 2M
This is our pledge to health and safety for the whole Pack.
6 f t / 2M
KEEPING YOUR FAMILY SAFE WHILE PLAYING 4
Council of Experts
To validate our procedures and ensure everything we’re doing represents the highest health and
safety standards, we’ve consulted with experts.
Our procedures to maximize guest safety have been reviewed and
endorsed by a team of COVID-19 medical experts.
We partnered with Chainalytics, a supply chain management and
industrial engineering consulting firm, to establish guest flow and
capacity standards to maintain social distancing.
To ensure a CleanPLUS Experience, we convened with experts
from Procter & Gamble to review cleaning and sanitization
operations, equipment and products that are proven to clean,
sanitize and disinfect.
A CleanPLUS Experience means that we have identified:
• High touch areas across the lodge to clean and disinfect on
a more frequent basis.
• Trusted brands that will help us clean and disinfect.
- In our rooms and across all public areas and outlets, Spic and
Span 3n1, a hospital grade disinfectant, will be our core cleaner
due to its tremendous versatility, along with Comet bath. Both
products are on the EPA’s approved N-List. In addition, Febreze
Sanitizing Fabric Refresher will be used on all soft good materials.
- In our Food and Beverage outlets, all dishware and cutlery are
cleaned and sanitized using Dawn Professional Power Wash.
This product is also on the EPA’s approved N-List.
- In our laundry, our linens and towels are laundered in
Tide Professional.
The CleanPLUS Experience includes the cleaning of all linens,
plates and utensils with America’s number one laundry and
dish detergents, Tide and Dawn. The program helps us clean
and disinfect across all areas of our lodge to ensure the safety
of our entire Pack.
KEEPING YOUR FAMILY SAFE WHILE PLAYING 5
Pack Member Initiatives & Training
Our company is serious about safety. That’s why we’ve defined a set of procedures that
keep our Pack safe. When we protect the Pack, the Pack protects our guests.
Every operational aspect of Great Wolf Lodge has been redesigned to advance our Paw Pledge.
Our Pack is serious about safety and is extensively trained to make smart decisions, implement
controls and ensure access to personal protective equipment that will help keep guests safe.
The safety of our guests and their families is not only the top priority for our Pack Members—it
is our passion and purpose.
1. O
ur Pack is encouraged to stay home if they have any symptoms or risk factors associated
with COVID-19, and each Pack Member is required to undergo a wellness check every day
they report to work. This includes a temperature check. Any Pack Member who displays a
100.4 temperature or above will be sent home.
2. Our Pack has been provided and is required to wear personal protective equipment (PPE)
based on their role, including masks and gloves where appropriate.
3. Our Pack is trained and tested on new, extensive health & safety measures, including:
• Cleaning & Sanitization of guest rooms, public areas and all outlets
(Housekeeping, Public Area Attendants, Guest Service, Food & Beverage,
Retail, Attractions, Waterpark)
• Sanitization and ServSafe preparations and service
(Food & Beverage front of house and back of house)
• Food & Beverage back of house operations
(receiving supplies and cleaning equipment)
• Social Distancing, Hygiene and the use of PPE
(all Pack Members)
KEEPING YOUR FAMILY SAFE WHILE PLAYING 6
Technology
Technology plays a key role in keeping guests safe. It allows for contactless communication,
food ordering and fun. We’ve enhanced our technology tools to ensure the additional health
and safety of our guests. Our key technologies include:
Great Wolf app:
• Download the Great Wolf App to enable:
- Complete online check-in prior to your arrival
- Contactless food ordering and pick up at all Food and Beverage outlets
- Access to the Entertainment & Activity schedule
- Access Hours of Operation by outlet
Willow, our virtual concierge through our internal text communication system:
• Use Willow to:
- Fulfill service requests
- Check out
Contactless Payment:
• Use your credit card or wristband to pay for all in-lodge transactions
• Cash will not be accepted as a form of payment
KEEPING YOUR FAMILY SAFE WHILE PLAYING 7
Health & Safety Program Specifics We’re committed to keeping you safe while you play, so we’ve implemented strict procedures. These procedures, no matter the section of the lodge in which they are implemented, are based on five core principles. These include 6-feet social distancing, minimized surface contacts, increased cleaning and sanitization protocols, face covering requirements and access to personal protective products & amenities and a Pack that’s trained to use their best judgement on the implementation of all procedures in order to best keep you safe. We invite you to learn more about the details of our program. KEEPING YOUR FAMILY SAFE WHILE PLAYING 8
KEEPING YOUR FAMILY SAFE WHILE PLAYING KEEPING YOUR FAMILY SAFE WHILE PLAYING 9
ARRIVAL EXPERIENCE
SOCIAL DISTANCING • Any packages will be pre-placed into guest rooms.
6ft/2M
• Every other check-in desk will be staffed and
• Guests will be asked to self-park and manage their
plexi-shields will be placed at all check-in desks.
own luggage using sanitized luggage carts. In order
to maintain social distancing, valet and bell services
will not be available.
6ft/2M ENHANCED CLEANING AND SANITIZING
6ft/2 M
• Guests will be greeted and directed to the front desk
• To ensure the CleanPLUS Experience, all high touch
check in based on lobby capacity. If lobby capacity is
areas will be sanitized after each transaction using
full, guests will wait in a virtual queue and be called
the hospital grade cleaning product, Spic and Span 3n1,
to the desk to check in. 6ft/2 M
which is on the EPA’s approved N-List.
• Floor stickers will guide guests to maintain proper
6-feet distances apart while in the check-in line.
ACCESS TO PROPER PERSONAL
• Only one guest per party will be permitted to check-in
PROTECTION
6ft/2M EQUIPMENT
at the front desk. This should be the individual who is
listed as the primary guest on the reservation.
• A guest health screening questionnaire will be required for
• Every other check-in desk will be staffed and the party in each reservation as part of the check-in process.
plexi-shields will be placed at all check-in desks.
• Guests (ages
6 f t / 2 M 5 and older, unless a younger age is required
by state or local mandates) will be required to wear
MINIMIZE SURFACE CONTACT face coverings in public spaces unless otherwise instructed,
6ft/2M
seated at a dining table or while in an area where they
• Online check-in through Great Wolf mobile app will may get wet.
be highly encouraged. Guests who have already checked
• Our Pack will wear proper personal protection equipment
in will be encouraged to use the surrounding doors,
(PPE), including gloves, and change them hourly or as
6ft/2M rather than the main door.
needed.
• Activity schedules will be available through the
Great Wolf app only.
IMPLEMENT CONTROLS
• All guest registration packets will be pre-assembled 6ft/2M
with keys by a Pack Member wearing appropriate PPE,
• During check-in, the guest representing their party
including masks and gloves.
will be asked to certify that no one in their group has
recently experienced any symptoms or risk of exposure
related to
6 f tCOVID-19.
/2M
KEEPING YOUR FAMILY SAFE WHILE PLAYING 10GUEST ROOMS
SOCIAL DISTANCING ENHANCED CLEANING AND SANITIZING
6ft/2M 6ft/2 M
• Guest rooms will only be cleaned when vacant. • To ensure a CleanPLUS Experience, all rooms will be
disinfected and sanitized using the hospital grade
• Stayover service will be by request only. Guest will call
cleaning product, Spic and Span 3n1, which is on the
the front desk or use Willow, our virtual concierge, to
6ft/2M 6ft/2 M EPA’s approved N-List. Comet and Febreze Sanitizing
schedule a time that the room will be vacant for cleaning.
Fabric Refresher will also be used.
• Guests should call “0” or use Willow to request service
Special attention will be paid to disinfecting the
or delivery of amenity items.
following high touch areas:
- Housekeeping Pack will drop off any requested - Phones - TV remotes
items at the guest room door. Items will be hung - Thermostats - Doors and doorknobs
on the door handle in a tied bag. - Vanity pulls & hardware - Lighting controls
- Hangers - Clock radios
- No member of the Housekeeping Pack will enter
- Coffee makers - Microwaves
a room if a guest is inside.
-H
ousekeeping Pack will knock on the guest door • All multi-use tools, including housekeeping carts,
and guest will receive a text from Willow to inform mops, brooms, toilet brushes and laundry room
them that their requested service item is outside touch points will be disinfected after each shift.
their door.
ACCESS TO PROPER PERSONAL
MINIMIZE SURFACE CONTACT PROTECTION
6ft/2M EQUIPMENT
6ft/2M
• To minimize surface contact, multi-use items, like pens, • Housekeeping Pack will wear proper personal
notepads, extra pillows, blankets, guest directories, will be protection equipment (PPE), including face
removed prior to guest arrival. coverings and gloves, while inside a guest room.
6ft/2M
6ft/2M
KEEPING YOUR FAMILY SAFE WHILE PLAYING 11WATERPARK
The CDC states that “proper operation, maintenance, ENHANCED CLEANING AND SANITIZING
6ft/2 M
and disinfection of pools, hot tubs and water playgrounds
should inactivate the virus that causes COVID-19.” The • The Towel Hut will serve as the main point of distribution
CDC further states that “there is no evidence that COVID-19 for towels and life vests. All towels and life vests must be
can be spread to humans through the use of pools, returned. Life vests will be sanitized after each use.
hot tubs, or water playgrounds.” In addition6ft/2to M using
• To ensure the CleanPLUS Experience, all high touch areas
industry leading chemistry and filtration systems, we
will be sanitized after each transaction using the hospital
will be implementing the following precautions:
grade cleaning product, Spic and Span 3n1, which is on
the EPA’s approved N-List.
SOCIAL DISTANCING
6ft/2M
• Sections of waterpark attractions that are not consistently
sprayed with chlorinated water will be sanitized.
•T
o maintain social distancing, families will be asked
to stand 6 stairs apart while in line on the slide towers. • Cabanas will be fully cleaned and sanitized.
• Hot tubs will be closed because they do not allow • Pack Members will clean and sanitize waterpark
6ft/2M
for social distancing. seating and furniture.
• Seating for small groups will be placed six feet apart. • For added personal protection, disinfecting wipes
will be provided so guests can also clean and disinfect
their seating areas before and after their use.
MINIMIZE SURFACE CONTACT
6ft/2M
• Hand sanitizer stations will allow guests to disinfect
• Entrance will be contactless by using wristbands hands prior to picking up tubes or loading slide rafts.
and not requiring bag checks.
• Nightly cleaning duties will be expanded and include
• Plexiglass barriers will be installed at the Towel Hut Zep disinfectant and foaming chemical dispensers to
6ft/2M
for a protective and contactless exchange of life vest effectively disinfect all pool deck surfaces, slide towers,
and towels. rafts and furniture each night.
• Contactless food ordering & pick up will be available
via the Great Wolf app. ACCESS TO PROPER PERSONAL
PROTECTION
6ft/2M EQUIPMENT
•T
o minimize surface contact, swimsuit dryer use
will be discontinued.
• Our Pack will wear proper personal protection equipment
(PPE) where appropriate.
6ft/2M
• Face coverings will not be required for guests while in an
area where they may get wet.
KEEPING YOUR FAMILY SAFE WHILE PLAYING 12FOOD & BEVERAGE
SOCIAL DISTANCING • All food in a la carte restaurants will be served by
6ft/2M
a Pack Member from a tray and placed directly on
• All available tables, barstools and booths will be the table to eliminate hand-to-hand contact.
separated by a minimum of 6 feet.
• To go orders will be placed on the counter in a sealed
• A maximum of 6 people per table will be allowed. container with condiments.
6ft/2M
• Floor stickers will be utilized to maintain distance in
queues for quick serve outlets and walk up counters. ENHANCED CLEANING AND SANITIZING
6ft/2 M
• Buffet service will be discontinued but guests will
• Hand sanitizer stations will be provided for guests
enjoy the same great foods served by our Pack.
to sanitize hands prior to being seated at a la carte
restaurants or making an order at outlets.
MINIMIZE SURFACE CONTACT 6ft/2 M
6ft/2M • To ensure the CleanPLUS Experience, all high touch
areas, including all guest seating areas, will be sanitized
• Individually served beverage cans and bottles will
after each transaction using the hospital grade cleaning
be used instead of soda fountains.
product, Spic and Span 3n1, which is on the EPA’s approved
• New glasses for all refills will be provided in a la carte N-List. On all soft materials, Febreze Sanitizing Fabric
6ft/2M
restaurants. Refresher will be used.
• Guest utensils will be individually wrapped in a • All dishware and cutlery will be cleaned and sanitized
napkin and delivered to the table by the server when using Dawn Professional Power Wash, which is also on
guests are seated. the EPA’s approved N-List.
• All table condiments will be provided upon guest
request in single serve packets. ACCESS TO PROPER PERSONAL
PROTECTION EQUIPMENT
• Paper menus will be utilized in places where digital 6ft/2M
signage does not currently exist to mitigate surface
• Guests will be allowed to remove face coverings when
spread through reuse.
seated at dining tables.
• Paper activity sheets for kids with disposable crayons
• Our Pack6 fwill
t / 2 M wear proper personal protection equipment
will be provided.
(PPE) where appropriate.
• Contactless food ordering & pick up will be available
via the Great Wolf app.
KEEPING YOUR FAMILY SAFE WHILE PLAYING 13ENTERTAINMENT
SOCIAL DISTANCING ENHANCED CLEANING AND SANITIZING
6ft/2M 6ft/2 M
• Character appearances will take place on a stage • Hand sanitizer stations will be provided at all events,
to maintain social distancing. shows and character meet and greets.
• Activities will be held in spaces that allow for • To ensure the CleanPLUS Experience, all high touch
6ft/2M 6ft/2 M
required social distancing when possible. areas will be sanitized after each transaction using the
hospital grade cleaning product, Spic and Span 3n1,
• Tables and chairs will be separated by a minimum
which is on the EPA’s approved N-List.
of 6 feet throughout every entertainment location.
• A maximum of 6 people per table will be welcomed
ACCESS TO PROPER PERSONAL
in any of our entertainment areas.
PROTECTION
6ft/2M EQUIPMENT
• Floor stickers will be utilized to maintain 6-feet
distance in queues. • Guests (except those under 5) will be required
to wear face coverings for entertainment offerings
• Branded squares will be placed for seating
in public6 spaces unless otherwise instructed.
during events. ft/2M
• Our Pack will wear proper personal protection equipment
(PPE) where appropriate.
MINIMIZE SURFACE CONTACT
6ft/2M
• Pre-Packed arts & crafts kits will be available for
guests to enjoy on their own.
• In-room televisions will be used to create virtual
6ft/2M
events to enjoy in your room.
• Sanitized items, such as yoga mats, will be placed
in a sanitized receptacle for guests to retrieve on
their own.
KEEPING YOUR FAMILY SAFE WHILE PLAYING 14ATTRACTIONS
SOCIAL DISTANCING • Plexiglas barriers will be installed in high-traffic
6ft/2M
checkout locations that do not allow adequate
• Attractions spaces will use arrows to direct traffic to space for social distancing.
maintain proper social distancing.
• Floor stickers will be utilized to maintain 6-feet social ENHANCED CLEANING AND SANITIZING
6ft/2M
distance in queues for payment and outside of outlets
6ft/2 M
in case of capacity limits. • Rock Wall and Ropes Course harnesses will be
sanitized after each use.
•G
uest groups for Moonstone Mine will be spaced
5 minutes apart. • Grips of golf clubs will be sanitized after each use.
6ft/2 M
• Ropes Course participants allowed on the course will • To ensure the CleanPLUS Experience, all high touch
be reduced by 75% of capacity. The number of guests guest areas, along with counters, registers, phones
per level will be 1 person per platform. and supplies will be cleaned and disinfected at a
designated time following CDC guidelines with the
• Two family groups at a time and with a maximum of
hospital grade cleaning product, Spic and Span 3n1,
8 in each group will be welcomed at Oliver’s Mining.
which is on the EPA’s approved N-List.
• Every other climbing lane for the Rock Wall will be used
• All equipment and furniture used for attraction
to create social distancing between guests.
operations will be cleaned and sanitized on an hourly
• Guests will be directed to stay one hole behind the basis, including MQ Computers, bowling screens,
guest who is playing ahead. Oliver’s Sluices and Mirror Maze effects using the
hospital grade cleaning product, Spic and Span 3n1.
• Every other bowling lane will be used to create space
These actions ensure the CleanPLUS Experience.
between guests.
• Arcades will be cleaned hourly and there will be an
• Arcade games and attractions will be properly spaced
increased Pack presence on the floor to facilitate
or alternatively taken out of order to ensure proper
the cleaning.
distancing is achieved.
ACCESS TO PROPER PERSONAL
MINIMIZE SURFACE CONTACT
6ft/2M PROTECTION
6ft/2M EQUIPMENT
• Sifters will be disconnected from sluice to reduce
• Guests (except those under 5) are required to wear
casual touching and ease of sanitation after every use.
face coverings for our dry attractions unless otherwise
• Stoppers inside every miniature golf hole will be instructed.
6ft/2M 6ft/2M
installed to allow the ball to rest above the rim to
• Mandatory masks and gloves will be required for Pack
reduce guest contact inside the hole.
Members assisting guests during the harnessing process.
• Our Pack will wear proper personal protection equipment
(PPE) where appropriate.
KEEPING YOUR FAMILY SAFE WHILE PLAYING 15RETAIL
SOCIAL DISTANCING ENHANCED CLEANING AND SANITIZING
6ft/2M 6ft/2 M
• Retail outlets will use arrows to direct traffic • To ensure the CleanPLUS Experience, all high
to maintain proper social distancing. touch guest areas will be cleaned and disinfected
at designated times following CDC guidelines with
• Floor stickers will be utilized to maintain 6-feet
6ft/2M 6ft/2 M the hospital grade cleaning product, Spic and Span
social distance in queues for payment and outside
3n1, which is on the EPA’s approved N-List.
of outlets in case of capacity limits.
• Product hangers will be wiped down after each
use before being returned to operation. This is also
MINIMIZE SURFACE CONTACT
6ft/2M part of the CleanPLUS Experience.
• Contactless measures at POS counters will be • All fixtures will be thoroughly cleaned and sanitized
implemented, including cashless transactions, guest a minimum of every two hours as part of the
receipt on demand and self-bagging by guests. CleanPLUS Experience.
6ft/2M
• A fitting room will not be available to avoid
product contact. ACCESS TO PROPER PERSONAL
PROTECTION
6ft/2M EQUIPMENT
•T
he temp tattoo application program will not be
available during the re-opening phase in order to
• Guests (except those under 5) are required to wear
minimize contact.
face coverings in our retail locations unless otherwise
• Guests will be asked to touch only what they intend instructed.
6ft/2M
to purchase to avoid contact with products.
• Our Pack will wear proper personal protection
• High-touch merchandise, including MagiQuest equipment (PPE) where appropriate.
wands, Build-a-Bear, Glow Cart and Leather Treaty
will be sold to guests from back stock.
• Bulk candy will be distributed by Pack Members only.
• Plexiglas barriers will be installed in high-traffic
checkout locations that do not allow adequate
distance between Packs.
KEEPING YOUR FAMILY SAFE WHILE PLAYING 16OTHER PUBLIC AREAS
SOCIAL DISTANCING ACCESS TO PROPER PERSONAL
6ft/2M
PROTECTION
6ft/2M EQUIPMENT
• Lobby seating and furniture will be placed 6 feet
apart with no more than 4 seats. • Guests (except those under 5) are required to wear face
coverings in public spaces unless otherwise instructed.
• In the event additional space is required in lobbies
6ft/2M
to manage social distancing, we will remove • Our Pack
6 f twill
/ 2 M wear proper personal protection
lobby seating. equipment (PPE) where appropriate.
MINIMIZE SURFACE CONTACT
6ft/2M
• Air hand dryers will be replaced with one-use paper
towel dispensers.
6ft/2M
ENHANCED CLEANING AND SANITIZING
• Elevator buttons and controls will be sanitized every
hour, both internally and externally.
• All public spaces will be disinfected and sanitized
approximately once every 20-30 minutes.
• To ensure the CleanPLUS Experience, all high
touch points, including door handles, phones,
public restrooms and lobby railings will be cleaned
approximately once every 20-30 minutes.
KEEPING YOUR FAMILY SAFE WHILE PLAYING 17DEPARTURE
SOCIAL DISTANCING
6ft/2M
• Guests will use Willow for the checkout process;
they will not need to return to the front desk.
6ft/2M
MISCELLANEOUS SERVICE
MINIMIZE SURFACE CONTACT
6ft/2M
• The business center will be closed; printing will
be available via the front desk through email.
• The fitness centers will be closed.
6ft/2M
KEEPING YOUR FAMILY SAFE WHILE PLAYING 18MEETING SPACES
AND BANQUETS
We’ve always had adaptable spaces; now we’ve combined • Sealed and disposable cutlery will be available
them with an equally adaptable mindset that’s ready to guests upon request.
to allow you and your group to come together in a safe
and healthy way.
ACCESS TO PROPER PERSONAL
PROTECTION
6ft/2M
EQUIPMENT
MINIMIZE SURFACE CONTACT • Guests will be allowed to remove face coverings when
6ft/2M
seated at dining tables.
• Our culinary experts have refreshed our menus to
maintain the highest quality standards while modifying • All Pack Members
6ft/2M providing food and beverage service
service delivery and presentation to ensure guest safety. will utilize proper PPE.
6ft/2M
• Existing buffet menus have been adjusted to offer a wide • Pack Members will wear proper PPE while performing
range of pre-selected boxed or plated menu options. setup and breakdown tasks.
• Morning and afternoon breaks will include a full variety
of either pre-packaged or individually covered items SOCIAL DISTANCING
served by our banquet attendants. 6ft/2M
• All beverages will be served at stations by our banquet • Our industrial engineering partners have identified
service professionals. new maximum occupancy limits per meeting room
and set type based on new physical distancing layout
• Individually packaged beverages will be available; Guests 6requirements.
ft/2M
will be asked to open their own beverage where able.
• Table spacing and meeting room capacities will be
• Single-serve wine offerings have been expanded. reduced to allow for proper social distancing.
• Clean linen will be placed on each table prior to • Because of the wide variety of floor plan configurations
each event. available, each event will be reviewed to ensure
required 6-feet distancing guidelines are met.
• No communal condiments will be placed on tables.
Condiments will be available upon request as single • Tables will be arranged to provide proper clearance for
serve, disposable items. Pack Members serving and clearing guest items.
• All tabletop décor items will be removed, including • Beverage and food stations will be configured for
centerpieces, flowers and candles. safe queuing and allow for proper social distance.
• Silverware will be wrapped in a clean napkin and • Floor stickers will help guide guests in ensuring safe
delivered to guests after seating. 6-feet social distancing.
KEEPING YOUR FAMILY SAFE WHILE PLAYING 19ENHANCED CLEANING AND SANITIZING • Hand sanitizer stations will be positioned at the entry of each conference or banquet space. • All A/V equipment will be sanitized on a regular basis. • To ensure the CleanPLUS Experience, all high touch guest areas and surfaces will be cleaned and disinfected at designated times following CDC guidelines with the hospital grade cleaning product, Spic and Span 3n1, which is on the EPA’s approved N-List. KEEPING YOUR FAMILY SAFE WHILE PLAYING 20
IN THE KNOW. BEFORE YOU GO.
With the development of our Health & Safety program,
we’re prepared and ready to welcome you back. We’ve made
changes to your stay and the way you’ll play so your health,
safety and wellbeing are cared for. That’s our Paw Pledge.
We’ve made a commitment to ensure your family safe while
playing. But to uphold a safe and healthy stay for everyone,
we’re asking for your cooperation.
Guest responsibilities to ensure - Guests (ages 5 and older, unless a younger age
is required by state or local mandates) will be
a healthy and safe stay: required to wear face coverings in public spaces
unless otherwise instructed, seated at a dining table
• Postpone your visit if anyone in your party recently
or while in an area where they may get wet.
experienced a fever, ailment or any symptoms
consistent with COVID-19. We are waiving fees for • Make the most of our contactless offerings by
reservation changes due to family illness. downloading the Great Wolf app. It allows you
to access:
• Acknowledge there is an inherent risk in exposure
to COVID-19 in any public space. - Complete online check-in prior to your arrival
• Review the Guest Health Screening Questionnaire ahead - Contactless food ordering and pick up from
of your visit, knowing that you will be unable to complete all Food & Beverage outlets.
your check-in with us unless you are able to certify that
• Comply with contactless payment by using your
none of your guest party has any of the symptoms or
credit card or wristband for payment during any
risks of exposure described in the Questionnaire
in lodge transaction.
• Complete the Guest Health Screening Questionnaire.
• Use Willow, our virtual concierge, for a contactless
• Uphold our social distancing practices across the resort: way to help with all of your service needs.
- For children too young to understand or adhere • Follow Pack directions and guidance when provided.
to social distancing guidelines, we kindly ask for
• Understand that we will be refining procedures.
additional parental supervision and assistance
We’re confident the modifications we’re making
when visiting more populated areas of the resort,
won’t interfere with your ability to have fun, but it
especially when entering waterslide and attraction
will be a different Great Wolf Lodge experience.
queuing areas.
• Leverage our personal protection amenities provided:
- Please use the hand sanitizer and disinfectant Further Information
wipes provided, and we strongly encourage you
For more information on our Paw Pledge or other
to wash your hands regularly during your visit.
initiatives, such as Community Commitment and Travel
Flexibility, visit Greatwolf.com/health-and-safety
KEEPING YOUR FAMILY SAFE WHILE PLAYING 21You can also read
