Handbook 2020 Student - Frances King School of English
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Student Handbook 2020
CONTENTS
Studying at Frances King Living in Dublin
05 Take a holiday 09 Getting around
Client Services Dublin Bus
I want to change my class or teacher LUAS
I am finishing my course this week DART/Irish Rail
I want to extend my course Dublin Bikes
Dublin Taxis
Students’ Common Area
Student travelcard
Recycling
Teachers’ Room
11 Communication
I want to change my level
Mobile Phone
Wi-Fi MicroSIM to SIM adapter
Accommodation Internet Cafes in Dublin
Extensions
Cancellations
Bank
Sending and receiving money
06 I have a problem Get Cash Out from an ATM and get
I have a complaint Cash Back from a Shop
Working with Frances King
Planning a trip abroad 11 Health
Public Health Care in Ireland
Private Health Insurance in Ireland
07 Student Charter Emergency telephone numbers
Students at Frances King can expect...
The school expect our students... 12 Personal safety
Your personal belongings
Using your credit card
Renting Accommodation
14 Things to do in Dublin
FK RULES
1. Please don’t smoke on the steps of any of our buildings
2. Please don’t drink or eat inside classroom or study centres
3. Please put your mobile on silent in class and study centres
4. Please don’t block the front door
5. Please arrive at your class on time. If you know you will be late or miss a class please tell client services
and your teacher
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FK EMERGENCY NUMBER +353 83 4502204 3
Studying at
Frances King
4
Can I take a holiday while
I am studying?
I am studying for I am studying for less
more than 12 weeks than 12 weeks 12 weeks study = 2 weeks holiday
25 weeks study = 4 weeks holiday
36 weeks study = 6 weeks holiday
I study in an 48 weeks study = 8 weeks holiday
exam class
you cannot take any
I study holiday, if this is a
General English problem please go to
client services office
go to client services to find
Yes! Please tell out how much holiday you
us the week have and to organise your
before you want holiday dates.
to go on holiday (Monday to Friday,
complete weeks only)
CLIENT SERVICES STUDENTS’ COMMON ACCOMMODATION INFO
For general information including AREA For accommodation enquiries,
exam courses, booking exams A place where you can study, extensions and problems please
and attendance please come to and practise your English. speak to Client Services.
client services. If your personal You can use the computers and
details change while you are internet for personal purposes. Extensions
studying please tell client You also have access to books, If you would like to extend
services as soon as possible. films and other resources. your stay at your current
accommodation, you will
I want to change my class or need to tell the school so the
teacher RECYCLING Accommodation Department
Please come to the Head of Please put any paper, plastic can check if it is possible.
Programmes, Ita Hennessy who or drinks cans into the green If we confirm that you can
can help you. topped recycling bins. extend, you need to pay
everything in advance.
I am finishing my course this
week... TEACHERS ROOM Cancellations
We will give you a Student This is in the basement. Come If you want to cancel your
Feedback Form to complete and here if you want to speak to a accommodation, you must
give in to reception the Thursday teacher. tell us giving enough time
before you leave. You will receive (notice period) depending on
your certificate in your class on your accommodation type (i.e.
I want to change my level homestay – 1 week). Please
your last day. If you are leaving
early and need your certificate Talk with your teacher, tell them speak to an accommodation
please go to Client Services. why you want to change. adviser as soon as possible for
They will discuss with Academic more information on how to
Managers and suggest the best proceed with your cancellation.
I want to extend my course
option for you!
Just go to Client Services and
ask to extend your course. You
will get placed in class and have WI-FI
your student card updated. Username: student
Remeber you have 10% re- Password: learning
enrolment discount. If you are
from outside the EU, please
check that your visa is still valid
for study.
5
I HAVE A PROBLEM WORKING FOR FRANCES PLANNING A TRIP
Whether your problem is about KING ABROAD
your class, medical or personal At Frances King we have Ask in the office for advice if
please go to Client Services opportunities for students to you are planning a trip outside
who will be able to help you. get work experience as Client Ireland
Services Student Assistants or
in other
I HAVE A COMPLAINT departments.
1. Go to Client Services where
we may be able to resolve the To apply for a Student Assistant
problem. role you need:
2. If you are not satisfied, you � To be a Frances King student;
may ask for an appointment � To have a minimum upper
with the Head of Programmes. intermediate level of English;
� A knowledge of other
3. If you are still not satisfied, Languages (is a bonus).
you may ask for an
appointment with the General 3 hours work in exchange for 3
Manager. free hours of study per day.
Please bring your CV (in English)
4. If you are still not satisfied, to the team leader of client
we will help you write a letter services.
of complaint and send it to our
CEO - Chris Pringle.
5. Our school is accredited by
ACELS you may write to the
association for advice.
6
STUDENTS CHARTER with their teacher and to receive information about
opportunities to meet a Tutor school services and health
or Academic Managers for and safety issues during their
Students at Frances King advice about their course. first day induction
can expect...
a wide choice of to inform the school office
honesty and accuracy in accommodation options with of any change of address or
all information and publicity clear advice contact details
about our courses and
services an interesting and varied to follow the school’s IT policy
Activity Programme including and to not use the school’s
a warm friendly service many free activities computers inappropriately or
from Client Services with to download inappropriate
information on a range of advice on which public exams material
Frances King services to take, when and how to
register to follow health and safety
to be taught by qualified, guidelines and to avoid
experienced, professional free internet access either creating dangers in the school
teachers who plan and using computers in the
prepare appropriate lessons study centre or via wireless to respect other people’s
networks cultures, traditions and beliefs
interesting and varied classes and to avoid behaviour or
that use appropriate and help 24 hours/day via our language that may cause
effective teaching methods emergency phone offence
an initial placement test to to be polite and respectful
ensure that they are in the when speaking to other
right level classes and later The school expect our
students... students, our staff and
opportunities to change level accommodation providers
as they progress to attend classes everyday
to study in clean, well-lit, and on time
comfortable classrooms to tell the school if they have
to have regular opportunities to miss any classes due to
to discuss their progress illness or other reasons
during progress meetings
7
Living in
Dublin
8
GETTING AROUND Dublin Taxis Student Travelcard
Dublin is a city with many taxis. If you are a student, we
In Dublin, this is the public
To get an idea, Dublin has the recommend you obtain a
transport available:
same amount of taxis as New Student Leap Card in order to
York: around 13 000. get discounts in a lot of
Dublin Bus
The difference is that New York establishments, on public
metropolitan buses. has a population of 19 million transport and with Dublin Bikes.
Official website: and Dublin has 1.5 million. A foreign student card will not
www.dublinbus.ie During the day, in Dublin, be valid in many establishments.
perhaps you will not notice For further information, visit:
LUAS all the taxis that are on the www.studenttravelcard.ie.
metropolitan tram. streets, but during the night, Students who are eligible are
Official website: www.luas.ie taxis making queues do not go currently studying for at least
unnoticed. 6 months duration with a
DART/Irish Rail Not long ago, many people minimum 20 hours class time
Ireland rail. complained about the lack of per week. There is a new card
Official website: www.dart.ie taxis in the city. Licenses for produced every September to
iPhone App: Ireland Rail driving taxis were expensive and validate your student status.
Android App: Next Train Ireland people could not afford them. This means there are two cards
If you do not have a defined Later on, the prices of the in circulation from September
route yet, you may want to buy license went down and the until December every year.
a Leap Card. It will allow you to number of licenses increased. If you purchase the card in
use all means of public Conclusion: the streets were September 2014, it will expire
transport in Dublin for a reduced invaded by taxis. in December 2015. The expiry
fare. It is cheaper than buying Taxi fares from the airport to date is printed on the card.
one-way tickets. the city centre cost between Student Travelcard work on the
€20 and €30. An average ride student’s behalf to ensure both
Dublin Bikes around the centre of Dublin the travel and retail discounts
Dublin is one of the European costs between €5 - €8. are of real value to card holders.
most bike-friendly capitals. You can recognize a taxi by the
If you do not have a bike, you yellow sign on its roof. It says
can use Dublin Bikes (Dublin’s TAXI or TACSI.
public bike service). The fee is For further information, visit:
only €20 per year. The first 30 www.transportforireland.ie.
9
minutes of each journey is free.
10
COMMUNICATION Internet Cafes in Dublin HEALTH
Global Internet Café
www.globalcafe.ie
Mobile Phone Operators in Public Health Care in Ireland
Address: 8 Lower O’Connell St,
Ireland Dublin 1 Unfortunately, public health care
The main telephone companies Phone: 01 878 0295 in Ireland is not universal. This
that you can find in Dublin means that according to your
(Ireland) are: Central Internet Café income, you will receive a
� Three www.centralinternetcafe.com certain level of medical
� Meteor Address: 6 Grafton Street, assistance. In other words,
� Lyca Dublin 2 people who just arrive to Ireland
Phone: 01 677 82 98 do not receive free medical
Unlike in other countries, in assistance.
Ireland you can use your pay-
as-you-go phone to access the If you are a European citizen,
BANK
Internet from your mobile. You it is highly recommended that
just have to make sure you have you bring a European Health
credit. Sending and receiving Insurance Card (EHIC).
If you need an Irish number we money This document will allow you to
can give you a SIM card for free. If you need to receive money receive the necessary medical
Come to reception to get one. or send it abroad in a matter assistance. If you do not have
of hours, you will not be able an EHIC or an Irish Health
MicroSIM to SIM adapter to do it through a bank. Banks Insurance Card, you will be
If your current mobile is a last- are usually slow. They take considered a private patient
generation mobile and uses a days to wire your money (and and thus, you will have to pay
microSIM, and you want to use you obviously need a bank for the service you get. The first
that microSIM in a mobile that account). However, the following time you go for a consultation
only works with SIM, then, you companies provide a fast, safe in a hospital, you will have to
will need a microSIM to SIM and reliable money-transferring pay a non-refundable €100 fee.
adapter. These adapters are service: Consultations with a local GP
pieces of plastic with the shape www.westernunion.com (General practitioner) cost
of a SIM but with a small space www.moneygram.com between €50-€€60.
to incorporate the microSIM. www.paypal.com To obtain an Irish Health
You can buy one of these Insurance Card, you need a
adapters in any mobile store in Get Cash Out from an ATM minimum of one year residing in
Dublin, for example, Carphone and Get Cash Back from a Ireland. From that moment on,
Warehouse or Shop you will have the right to medical
Microsim-shop.com. There are not as many ATMs assistance like every other Irish
around Dublin as other capital citizen.
Internet Operators in Ireland cities. You will be able to register
There are several internet Due to this, it is common that yourself as a patient with a GP.
operators that provide internet when you go to a supermarket, There can be a long waiting time
service and Internet+TV+Phone at the moment of paying, the for consultations in
packages. Tri-band is really cashier will ask if you need cash hospitals, including
popular in Ireland. back (if they do not ask, you can emergencies. We recommend
The most popular companies request it). They do not charge that you don’t go in the
are: anything for the transaction, afternoon or at night because
� VIRGIN they just add the amount to your you might have to wait for up to
� SKY receipt and give you the cash. 9 hours!
� EIRCOM To avoid these problems, you
may want to buy Private Health
If you have already found Insurance.
accommodation and you want You can attend private
to know which companies work hospitals and you often see a
in your area, visit Bonkers.ie.
11doctor much quicker for a If you are applying for PERSONAL SAFETY
consultation. If you plan to work a student visa, you can
in Ireland, often the company get full details of insurance
that hires you will pay for your requirements at: www.inis.gov.ie Dublin is generally a safe place
health If you are studying on a course to be but as with a lot of big
insurance. listed on the Interim List of cities there are sometimes pick-
Tip: Medicine is expensive. If Eligible Programmes, you need pockets and thieves. We would
you often need some kind of to have an insurance policy like to help you to avoid being a
medicine, bring a big amount of for the duration of your visa. victim of these crimes. Here is
it to Ireland. To purchase the International some friendly advice to help you
For more information: Student Policy please talk to our have a safe and worry-free time
� Health Service Executive staff. in Dublin.
� Dublin Well Woman Centre Insurance fees: €50 for up to
� Citizen Information 90 days or €125 per year per Your personal belongings
Department of Health person. Do not leave your purse, wallet
or phone on the table in a
Private Health Insurance in Emergency telephone restaurant or in a classroom
Ireland numbers in Dublin during a break.
If you can afford private health For medical emergencies, you
Try to carry as little cash as
insurance, it is the best option. can call St James Hospital.
possible.
Before you arrive in Ireland, Dial 01 454 5607. If you are
you should take out insurance unable to reach a hospital, you
Make sure your wallet, purse or
for your own financial and can call 01 830 0244 and a
phone is in a pocket or bag and
personal security. You can take doctor will visit you.
can’t be seen by a pick pocket.
out your own insurance or the If you need an ambulance,
It might be best to have a bag
International Student Policy call 999 or 112. If you do
with a zip.
offered by Guard.Me. not have the right to free
If you are EU national, you health assistance yet, you
Try to put your purse, wallet
should bring your European will be charged €100 for the
or phone in an inside pocket
Health Insurance Card (EHIC) emergency service.
of your bag not in an easily
which allows access to health
accessible pocket on the
care services.
outside of your bag.
12Watch your belongings at all a cash point, make sure there www.let.ie
times and keep them close to is no one looking over your ie.easyroommate.com
you. shoulder before you start and www.roomster.com
be aware of people around you www.rent.ie
Be careful of people while you use the cashpoint. Search in Google “student
approaching you in the street or accommodation Dublin”.
when sitting at a restaurant, they Most Irish people cover their
might be trying to distract you hand while they enter their pin
so they can take your phone, number into a machine, so don’t We hope this helps you feel safer
wallet or purse. worry that this might appear to in Dublin.
be rude. If you have any problems you
If someone says they are a can contact the police, call the
Police Officer and wants to talk Renting accommodation Frances King emergency phone
to you. You can ask to see their If you are planning to rent number on the back of your
identification or you could ask to accommodation outside of student card or come to the
go to the police station because Frances King You will be able Client Services Office.
you are worried about giving out to rent a room starting from
information. 300€/month. The average
room is between 400€ and
Only keep things in your bag 500€. If you are willing to share
that are essential to you. For an apartment in a relatively
example, in Ireland you do not new building, the price will be
need to carry your identification around 550€ and 600€. If you
card or passport with you at all are looking for an apartment
times, so the safest place for just for yourself, expect a 1300-
this is at home. 1500€ price range. All these
prices are approximations only.
Using your credit card Real prices will vary depending
Do not give your pin number on your preferences and on the
to anyone. You should never neighborhood you choose to
be asked for it even by your live in. Websites you might use
bank, a Police Officer or a shop to find accommodation are:
assistant. www.daft.ie
When you are getting cash from www.myhome.ie
13THINGS TO DO IN Art galleries The most popular pubs are:
DUBLIN RHA Gallery, Science Gallery. Temple Bar
Turks Head
Coastal towns Porter House
Tourist attractions The Brazen Head
In the surrounding area you can
Temple Bar, Dublin Castle, Whelans
visit:
Christchurch, St Patricks Kehoes
Howth, Dun Laoghaire, Dalkey,
Church, The Guinness
Bray and Wicklow.
Storehouse, The Old Jameson The trademark of Ireland is its
Newgrange, Powerscourt
Distillery, Trinity College Dublin, beer. The most popular one
Gardens, Belvedere House
Dublinia, Kilmainham Jaill and... is Guinness. You will always
Gardens and Park, Wicklow
Pubs! see people holding a pint in
Mountains & Glendalough,
Malahide Castle and Gardens their hands while talking about
Parks and Gardens philosophy, politics, economics,
Phoenix Park, Garden of Tours and who-knows-what after a
Remembrance, St Stephen’s couple of beers…
Taking a tour can be a good
Green, National Botanical
alternative if you want to visit
Gardens, The Iveagh Gardens. Besides traditional pubs, if you
places that are far from Dublin.
are looking for a more club-like
The most popular are:
Monuments atmosphere, then you will enjoy
Quick Tours
The Spire, Molly Malone. Howl at the moon €2,5 on
Bus Eireann
wednesdays.
City Sight Seeing Dublin
National museums Dicey’s garden €2,5 on
Love Ireland
The National Gallery, National Tuesdays. If you go before 7pm
Day Tours
Print Museum, Natural History you will not have to pay the €5
Glide Tours
Museum, The Museum of entrance fee).
Modern Art. Pubs, music and beer in Shopping in Dublin
Dublin Brown Thomas: An excellent
Libraries
If you are looking for an area to range of elegant shopping.
The Old Library (Trinity College), go out at night, listen to music
Chester Beatty Library. Carroll’s Gifts & Souvenirs: Irish
(or not), drink all the beer you souvenirs for tourists.
want and visit Dublin’s most Avoca (Suffolk Street): one of
emblematic pubs, then you are the world’s oldest surviving
14 looking for Temple Bar.manufacturing companies. 11pm), and drugstores open
Nassau St: traditional Irish gifts. from 9am to 7pm.
At the end of the street, Leinster
Street South begins. Here you Tipping in restaurants
will find the Kilkenny Design 10% is the average tip. Even if
Center. you pay with credit card, they
Grafton Street: This is the best will expect you to indicate the
shopping area in Dublin. You final amount with tip included
will find fashion boutiques, shoe (+10%). Waiters will not ask for
stores, jewellery stores and it, you have to offer it. This is
much more. basically a courtesy.
Henry Street: The second most
important shopping Street in
Dublin. It is even larger than
Grafton Street but not as
expensive.
Francis Street: art and antiques.
Shopping centers:
St Steven’s Green Center
ILAC Center Dublin
Jervis Centre
Dundrum Town Centre
For information on
Opening hours festivals and events in
Generally, opening times go Dublin and around Ireland
from 9am to 6pm, Monday to visit:
Saturday, and from 12pm to
6pm on Sunday (Yes! Shops www.totallydublin.ie
open on Sundays). Each store www.entertainment.ie
will have its own particular www.discoverireland.ie
opening time. For example,
banks open from 10am to 4pm, If you wish to buy tickets
supermarkets open from 9am to for an event visit www.
10pm (some SPARs open until ticketmaster.ie.
15Visit our free time web page and download this month’s Activity Programme FK EMERGENCY NUMBER www.francesking.com +353 83 4502204
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