Grocery and General Merchandise Inbound Supply Manual - A comprehensive supplier manual covering Tesco Inbound Standards Spring Summer 2018
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Grocery and General Merchandise Inbound Supply Manual A comprehensive supplier manual covering Tesco Inbound Standards Spring Summer 2018
Purpose of this Manual
It’s important we all maintain high standards for inbound deliveries to Tesco distribution centres.
These standards are not only in place for health and safety reasons, but to ensure a smooth supply
operation when you deliver. By working together, we can improve stock availability for customers,
and help to reduce cost throughout the supply chain.
This manual sets out those Inbound Delivery Standards. These form part of your Terms and
Conditions of supplying Tesco.
It is each supplier’s responsibility to ensure the deliveries being made are in line with the standards
set out within this manual.
There are also some bespoke manuals available which cover exceptions to the standard process.
These provide further detail on areas such as barcoding, breakdown packs, pallet standards and
how to use and navigate the Transporeon booking system. All these are available to access on:
Supplier Training Essentials
Tesco Link Microstrategy
Partners Toolkit
Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018
April 2018
An Introduction to Inbound Standards
Dear Supplier Partner,
At Tesco our purpose is ‘Serving Britain’s Shoppers A Little Better Every Day’. Each of those words
is very important:
Serving – It is what we do … in every interaction with our customers.
Britain’s – With over 3500 stores across the UK we are part of the local communities we
serve.
Shoppers – Everything we do starts and ends with our customers.
A Little – because it’s the little heroic and humble things that make the difference.
Better – The right mix of price, quality, range and service: uniquely Tesco.
Every Day – continual striving to always be better, to keep trying harder.
Never has ‘Every Little Helps’ been more meaningful or valuable.
Implied in that is how we work with our supplier partners, to deliver great products and ranges for
our customers. Partnership is important to us at Tesco and to us personally. We don’t believe we
can do the right things for customers without working together with our partners, so we build our
businesses successfully together. In that partnership there has to be long term value creation for
all, space for creativity and innovation and smooth operational execution to underpin that. The
inbound standards in this manual are designed to make sure that our collective operational
execution goes as smoothly as possible – so we keep trying harder together every day to deliver for
our customers.
We’d like to thank you for your support of Tesco both historically and in what we will do together for
our customers in the future.
Kari Daniels
Commercial Director - Packaged
Andrew Woolfenden
Distribution Director UK
Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018
April 2018
Contents page
Contents
Purpose of this Manual ........................................................................................................................... 2
An Introduction to Inbound Standards .................................................................................................... 3
Contents page ......................................................................................................................................... 4
Assumptions ............................................................................................................................................ 7
Part 1 – Site Details ................................................................................................................................ 9
Part 2 - Bookings and Barcoding .......................................................................................................... 11
Pre-arrival .......................................................................................................................................... 11
Bookings and Barcoding.................................................................................................................... 11
Booking a Delivery ............................................................................................................................................. 11
For Deliveries Going To: All sites in the event of Tesco online booking systems failure ............................. 11
For Deliveries Going To: Oakwood depot (510) ............................................................................................. 12
For Deliveries Going To: 2 Man Deliveries Nottingham ................................................................................. 12
Late Deliveries – All Sites................................................................................................................................... 12
Accepting Booking Slots ................................................................................................................................... 13
Consolidated Deliveries .................................................................................................................................... 13
Booking Times.................................................................................................................................................... 13
Inbound Vehicle Scheduling Procedures/Standards for Suppliers .............................................................. 14
Failed To Arrive (FTA) ....................................................................................................................... 14
Delivery on Time................................................................................................................................ 15
Part 3 - Barcodes .................................................................................................................................. 16
Basic requirements ............................................................................................................................ 17
Break-down cases ............................................................................................................................. 17
Internationally Supplied Non-Food Breakdown Labelling ................................................................. 19
Part 4 – Packaging & Delivery Presentation ......................................................................................... 20
General Packaging Requirements ................................................................................................................... 20
Legal Obligations - Packaging (Essential Requirements) Regulations 2015 .............................................. 20
Producer Responsibility Obligations (Packaging Waste) Regulations 2015 ............................................... 21
Key Environmental Principles for Packaging .................................................................................................. 21
Fit for Purpose .................................................................................................................................................... 21
Sustainable Materials ........................................................................................................................................ 21
Recyclable and Recoverable ............................................................................................................................. 22
Low Carbon Impact............................................................................................................................................ 22
Reduce Unused Space....................................................................................................................................... 22
Optimise Pack Dimensions ............................................................................................................................... 22
Pack-Size Packaging and Product Protection ................................................................................................ 22
Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018
April 2018
Packaging Performance.................................................................................................................................... 22
Weight Guidelines.............................................................................................................................................. 22
Pallet Build Changes (TI HI) .............................................................................................................. 23
Handling Labels ................................................................................................................................. 23
Cautionary and Handling Advice Labelling ..................................................................................................... 23
International Handling Symbols ...................................................................................................................... 23
Additional Warning Labels ................................................................................................................................ 24
Plastic Bag and Film Anti-Suffocation Warning Notice ................................................................................. 24
Loading ............................................................................................................................................................... 25
Dunnage Bags .................................................................................................................................................... 26
Weight Restrictions ........................................................................................................................................... 26
Depot Pallet Requirements................................................................................................................ 27
Delivery Presentation ........................................................................................................................ 28
Key Points ........................................................................................................................................................... 28
Mixed Pallet Deliveries ...................................................................................................................... 29
Agreement and Process .................................................................................................................................... 29
Part 5 – Pallet Standards, Container Loads, SSCC and ASN .............................................................. 31
Pallet Standards and Pallet Presentation .......................................................................................... 31
Pallet Standards ................................................................................................................................................. 31
Acceptable Pallets.............................................................................................................................................. 32
Pallet Exchange Identification Numbers ......................................................................................................... 32
Pallet Load Specification for Stacking a Stable Pallet ....................................................................... 32
Pallet Stacking Specification ............................................................................................................................ 33
Pallet Wrap Specification .................................................................................................................................. 33
Stacked Pallet Requirements ........................................................................................................................... 34
Pallet Presentation ............................................................................................................................................ 34
Weight ................................................................................................................................................................. 34
Merchandising Unit (MU) .................................................................................................................................. 35
Dolly/MU Damage Prevention .......................................................................................................................... 35
Merchandising Unit Pallet Base (800 x 600 mm) (e.g. UDP or K-roll)........................................................... 35
Beverage Tray Deliveries ................................................................................................................................... 36
Container Load Presentation ............................................................................................................. 37
Container loading .................................................................................................................................. 38
Container Standards .......................................................................................................................... 38
Snake Loading ................................................................................................................................................... 38
Step-loaded containers...................................................................................................................... 39
Slip-sheet cargo – hard-lines only ..................................................................................................... 40
Advanced Shipment Notifications (ASN) & Serial Shipping Container Code (SSCC) .......................... 41
Advanced Shipment Notification ..................................................................................................................... 41
Serial Shipping Container Codes (SSCC) ........................................................................................................ 42
Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018
April 2018
SSCC Label Presentation .................................................................................................................................. 42
Loose Equipment Management ........................................................................................................ 43
Site Operations ..................................................................................................................................... 44
Delivery Paperwork ........................................................................................................................... 44
Tesco Delivery Note Standard & Tesco Drivers Manifest Standard ................................................. 45
Site Health and Safety ....................................................................................................................... 46
Arriving at the site .............................................................................................................................. 46
Supplier Driver Requirements .......................................................................................................... 47
Tesco distribution centre procedures .............................................................................................................. 48
Trailer / Load Presentation ................................................................................................................................ 48
Escalation procedure for late arrival ................................................................................................................ 48
Drivers ............................................................................................................................................... 49
Direct Deliveries / Foreign Drivers .................................................................................................................... 49
Vehicle & Trailer Operating Standards .............................................................................................. 50
General operating standards ............................................................................................................................ 50
Onsite systems and facilities ............................................................................................................................ 51
Traka key control red light bay protection system ............................................................................. 51
Discrepancies .................................................................................................................................... 52
Conformance ..................................................................................................................................... 53
What is this cost recovery? ................................................................................................................................ 53
How is it calculated? .......................................................................................................................................... 53
How will you be informed of the charge? ........................................................................................................ 54
How to challenge this charge ........................................................................................................................... 54
Other Information ............................................................................................................................... 57
Carbon Reduction Programme ........................................................................................................................ 58
Primary Logistics ................................................................................................................................... 59
Glossary of Terms ................................................................................................................................. 60
Frequently Asked Questions ................................................................................................................. 61
Other Manuals Supporting Inbound Standards..................................................................................... 63
Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018
April 2018
Assumptions
The content, requirements and instructions in this document assume that you have access to the
following systems. Details are also provided below of how to obtain access if required:
TescoLink Microstrategy https://www.tescolink.com/MicroStrategy/servlet/mstrWeb
TescoLink Microstrategy is Tesco’s web-based data system which allows suppliers
free access to key business information including sales, profit, margin, waste,
service levels, stock holding & range conformance.
To obtain access to TescoLink Microstategy, please contact tescolink.support@tesco.com
Tesco Connect www.tescoconnect.com
Tesco Connect is a Tesco web portal available to view the latest forecast orders
and promotional details. It was developed by Tesco Supply Chain in conjunction
with suppliers and allows us to work more collaboratively to improve service levels
and increase availability for customers in store.
Tesco Connect is accessed by using your TescoLink Microstategy username and password.
Mercareon Booking Management https://tsm.mercareon.com/login.html
The Mercareon booking management system is an online web based system, which suppliers
use to manage their booking slots in to our depots.
To obtain access to Mercareon, please contact customerservices.east@transporeon.com
Tesco Partners Toolkit https://partnerstoolkit.tesco.com
The Toolkit is an online portal which aims to standardise and simplify the way we work with our
supplier partners. It provides access to all supplier facing systems, key documents, information
and support that enable you to work with us.
To obtain access to the Partners Toolkit, please contact Suppliertoolkit.support@tesco.com
This manual also assumes the following preliminary tasks have been completed:
A full product set up process has been implemented ensuring that all attributes are accurate
on the system. Of key importance to the Tesco supply chain are the product attributes relating
to product dimensions and configuration. These include:
o Packaging quantity for carton or box
o The pallet quantity in which the product will be presented
o Full product dimensions
o Product Description
o Product weight (3 different measurements required by law under WEEE directive)
o Stack Height in units
o Product Barcodes
o Pallet build specifics (Ti Hi)
o Shelf Life Requirements
Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018
April 2018
Orders have been raised in accordance with the set Tesco commercial process. If you have
any questions around the orders being raised, please contact your buyer, merchandiser or
supplier performance manager to discuss.
Orders have been communicated to the supplier via Electronic Data Interchange (EDI) – if
you need any further support on this, please contact the EDI team
edi.orderqueries@uk.tesco.com.
ASN and SSCC process is set up and fully functioning – if you need any further support on
this, please contact the EN Queries team on EN.Queries@tesco.com. ASN’s are SSCC labels are
required for every vehicle and pallet delivered in to our depots.
Distribution Centre Visit- A visit to a relevant distribution centres has taken place, to ensure
personal and physical understanding of the processes followed by the distribution centre.
Please contact inbound.standards@tesco.com to arrange if not done so already. This can be
conducted at any of our UK Mainland sites.
Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018
April 2018
Part 1 – Site Details
There may be times when you need some basic information relating to the sites you are delivering
into – this can be found in the table below.
This matrix shows a summary of site locations, contacts and a ‘high level’ overview of goods in
opening hours.
Hours of operation are subject to change.
Identification Goods In Operating
Site Name Address Contact Number
Number Hours
Daventry Grocery Depot
Stephenson Way
Monday 6am-
Daventry 920 Rugby 07872 452230
Saturday 10pm
Warwickshire
CV23 8YH
Lichfield Depot
540 Halifax Avenue
Sunday 6am -
Lichfield Fradley Park 07872 450842
Saturday 10pm
545 Staffordshire
WS13 8NF
Thurrock Depot
400 Dolphin Way Sunday 10pm-
Thurrock Purfleet 07872 448208 Saturday 10pm
405 Essex Sunday 6am-2pm
RM19 1ND
180 Magor Depot
185 Bareland Street Sunday 10pm-
Magor Magor 07872 447472 Saturday 10pm
470 Gwent Sunday 6am-2pm
475 NP6 3DB
Reading Depot
140 Imperial Way
Sunday 6am -
Reading Reading 07872 460380
Saturday 10pm
145 Berkshire
RG2 0PN
Goole Depot
530 Rawcliffe Road Sunday 10pm-
Goole Goole 07872 450529 Saturday 10pm
535 Yorkshire Sunday 6am-2pm
DN14 6XL
Livingston Combined Depot
Carnegie Road Sunday 10pm-
Livingston 501 Livingston 07872 450055 Saturday 10pm
West Lothian Sunday 6am-2pm
EH54 8QX
Donabate Depot
520 Lanestown
Sunday 10pm-
Donabate Lissenhall 02895 419521
Saturday 2pm
550 Donabate
County Dublin
Antrim Depot
851 1 Kilbags Road
Sunday 10pm-
Antrim Ballymena 00 353 1 8703486
Saturday 2pm
855 County Antrim
BT41 4NN
Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018
April 2018
Identification Goods In Operating
Site Name Address Contact Number
Number Hours
Middlesborough Depot
Monday 6am - Friday
Dabholm Road
10pm
Middlesborough 380 Teesport 07872 451470
Saturday - Sunday
Cleveland
6am-2pm
TS6 6UD
Fenny Lock Fulfilment Centre
Bletcham Way
Monday - Friday 6am -
Fenny Lock 810/700 Bletchley 07872 445730
6pm
Milton Keynes
MK1 1QA
Oakwood Depot
Great Bank Road Monday - Friday 7am -
Oakwood 510 Bolton 01942 844190 11pm
Lancashire Saturday 7am - 3pm
BL5 3XU
Chadwick House
2 Man Deliveries Sherwood Park
Monday - Friday 9am-
Pro Logic 050 Annesley 01623 724000
5pm
Nottingham Nottingham
NG15 0DJ
Opening hours may vary throughout the year depending upon seasonality
Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018
April 2018Part 2 - Bookings and Barcoding Pre-arrival Pre-arrival is the most important part of the order process and covers many aspects of the delivery format. By working together to the below processes, we can avoid delivery non-conformances and minimise any load rejections. Bookings and Barcoding This section explains how bookings are made into our sites, and also barcoding standards and capabilities. If you need more detail, look on the portals for separate Supplier user guides which can take you through how to book a delivery using the Transporeon booking systems. Please note – fixed booking slots are not available to any suppliers. Any previous agreements given are no longer in effect and will not be honoured by the depots. Booking a Delivery Booking slots and despatching vehicles on time is the first and most fundamental of delivery criteria. If you are not already set up on the Transporeon booking system, please contact customerservices.east@transporeon.com. You will then be provided with documents required to sign up, be given a log in ID and training will be provided. Please note that, due to how background systems operate and the time sensitive nature of our business, fixed booking slots are not available at any of our depots, however there is the possibility of a fixed booking window for some of our sites between 00:00 and 06:00. Please contact inbound.vehiclescheduling@tesco.com to discuss further. For Deliveries Going To: All sites in the event of Tesco online booking systems failure If the Transporeon booking system fails, please contact inbound.vehiclesscheduling@tesco.com for further assistance. This is only to be used in the case of a system failure, and not to book in deliveries as a standard process. Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018 April 2018
For Deliveries Going to: All sites other than Oakwood (510) and 2 man site (050)
Bookings for all Grocery sites are made using Tesco’s online booking system, Mercereon. Every
supplier is required to sign up to this system, in order to manage their bookings. This can be done by
contacting customerservices.east@transporeon.com.
For Deliveries Going To: Oakwood depot (510)
All vehicles delivering to Oakwood must be booked in at least 24 hours prior to the delivery. We
encourage you to book in with 48 hours’ notice where possible, for optimum supply management.
The date for stock to arrive is given on the Purchase Order (PO).
Contact the Booking Line on 01942 844190 Ext 305, Monday to Friday between 9.00am-4.30pm.
When booking, you should have the following details to hand:
Supplier/distributor name and client name
Carrier details
Delivery date
Total number of pallets or cartons, if the order is less than a pallet (maximum five cartons
without a pallet)
Total number of titles on the delivery
All Tesco Purchase Order (PO) numbers
Contact name and number of supplier
Any additional information to support the delivery For Emergency Orders, Oakwood can arrange
out-of-hours delivery slots. These are available only on request and with explicit agreement from
the site.
You will be issued with a booking reference number, which the driver must quote at the security
gatehouse upon arrival. Failure to provide a valid booking reference number is likely to result in the
vehicle not being permitted on-site.
For Deliveries Going To: 2 Man Deliveries Nottingham
Bookings for this depot must be made directly with your commercial contact.
Late Deliveries – All Sites
We understand sometimes there are circumstances out of your control which cause a delivery to be
delayed. However, we expect you to make every effort to mitigate avoidable delays e.g. allowing
enough time for traffic.
A vehicle is late if it arrives more than 30 minutes past its booking time. If you arrive late, the site
may refuse the delivery completely, or re-allocate you the next available booking slot (which may
not be for some time). If your driver thinks they might be late, please update Mercereon ASAP to
give the site advance notice of the vehicles revised ETA and the root cause for the late delivery. This
is to be updated using the online booking system. Supplier may also choose to phone the depot,
however this is not in place of updating the booking system. Any late delivery notifications must be
made before the vehicle is due. Where possible we will try to accommodate the delivery but are
unable to guarantee acceptance of the load on all occasions.
Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018
April 2018When you’re late, it impacts a site’s ability to deal with incoming deliveries efficiently, so late
deliveries are a non-conformance and incur a charge. We really appreciate the advance warning, so
for pre-warned late deliveries the charge is halved.
A pre warned late delivery is defined as the Transporeon booking system having been updated with
the late arrival details, before the original booking time. Notification after this time will be
considered as a non-notified late delivery.
Accepting Booking Slots
It is important that a booking slot is only accepted if you are intending to deliver on time against it.
We have been made aware some suppliers are accepting booking slots and intentionally running
the deliveries in late. This not only impacts the depots ability to plan their resource efficiently, but
also prevents other suppliers from utilising the booking slots correctly.
Consolidated Deliveries
If a supplier chooses to use a non-primary consolidator for their deliveries, suppliers stock may
arrive on a vehicle with other suppliers. This may lead to multiple booking times being given for that
vehicle.
In the event of this, the vehicle must arrive in time for the earliest delivery slot and ensure the site
are made aware of all of the PO numbers on the vehicle. The site will try and accommodate the
unloading of all PO numbers at the same time, however this is not guaranteed.
Any non-conforming delivery may be subject to rejection, and/or incur a charge.
See page 54 of this manual for further details.
Booking Times
All deliveries into a Tesco depot must have a pre-booked date and time, and fulfil a Tesco Purchase
Order.
Booking times will be given over the 24 hour delivery window. We are unable to offer fixed delivery
slots to any supplier. We can however work with any supplier partner wishing to utilise the 00:00-
06:00 booking window, to more efficiently plan their loads. Please contact
inbound.standards@tesco.com if you wish to discuss this further.
A depot cannot accept vehicles that arrive without a pre-booked appointment time and a valid
open purchase order (PO).
If your delivery is running more than 30 minutes ahead of schedule, you can call the depot’s Goods-
In contact number (see page 9) to enquire if they can accept an earlier delivery. If an earlier delivery
is authorised, please make sure you take down the name of the person you spoke to – it’s really
important we know who authorised it.
Unfortunately, sometimes depots cannot accommodate an earlier delivery. In this case, your driver
should aim for the original booking time. If the driver continues to depot too early, they may not be
allowed access until the original booking time and may be asked to return for their scheduled
booking time, this will be at the supplier’s own risk. There is no on-site parking for supplier who
have arrived early.
Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018
April 2018Inbound Vehicle Scheduling Procedures/Standards for Suppliers
The Mercereon system manages all appointment scheduling online, so it’s a pre-requisite that you
have an adequate internet connection to access the system.
If you have any issues about the system operation or access, please e-mail
customerservices.east@transporeon.com.
Generally, you’ll receive 24 hours’ notice (lead time) of an appointment for your delivery. If you
need longer lead times as standard, you’ll need to discuss this with your commercial contact,
ensuring the ordering system is set up correctly.
Mercareon receives all the POs from around 04:00 each day. Each order is given a priority rating of
High or Low.
Un-booked orders will be auto-scheduled at 11:15 each day if this has not already been
done by the supplier.
Orders may be allocated at any time of day based on priority, availability and our need for stock.
If you are unable to find your PO number in the bookings screen, please contact the IVS team on
inbound.vehiclescheduling@tesco.com for further assistance.
If the delivery appointment is unachievable, you must try and find an alternative appointment
within the same calendar day. However, once a depot has filled all its appointments, it has no
further capacity to take goods in. If you can not meet the booking time given, please ensure your
rescheduled the order to a different date, rather than just running the vehicle late. This is not an
acceptable practice and should never be done.
An FTA is considered as a failed delivery when it fails to arrive within the planned calendar day.
Failed To Arrive (FTA)
As part of serving Britain’s shoppers a little better every day, it’s very important we maintain
availability of all our customers’ favourite products. A failed delivery will jeopardise that, as well as
causing resource issues in depot.
We recognise that problems happen from time to time. The important thing is to work together to
minimise any negative impact, and to respond pro-actively to any transport issues that may arrive.
We have an ambitious target for no more than 0.2% of haulier/supplier deliveries to be attributable
to transport issues. We can only achieve this by working together.
The commercially acknowledged FTA codes that are directly due to the actions of the haulier or
supplier are as follows:
Arrived or departed late at the DC / Supplier
Admin Error
Vehicle Breakdown
Driver / vehicle was held up at previous drop
No haulage / drivers available
Delivery not confirmed with IVS
Driver arrived late and ran out of hours
Poor planning
Non availability of vehicles for accepted loads
Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018
April 2018 Arrived late and pulled out Non availability of vehicles for accepted promotional loads Driver availability /replacement did not facilitate the delivery of the load Incorrect paperwork Driver ran out of time and could not facilitate the delivery Road Traffic Accident Unsafe vehicle /load prohibited the completion of the delivery Any vehicle that arrives after 23:59 on the date of delivery will be considered as an FTA. Any failed deliveries are automatically re-scheduled for the next available delivery appointment. Delivery on Time As with FTAs, it is critical that orders are delivered according in the timeframe booked. We have a grace period of 30 minutes either side of the scheduled delivery time, to allow for reasonable flexibility in delivery. If deliveries arrive more than 30 minutes after the scheduled time, they will be considered late. Late deliveries have a knock-on effect to depot and even store operations. If as a supplier or haulier, you deliver fewer than 90% of your deliveries on time, we will have to review your performance. The aim of this is to resolve any root issues that are causing the delays. Please note, if you wish to challenge our reported delivery times, then we can only accept satellite tracking data as evidence. Manual tachograph data or delivery paperwork will not be accepted. If you wish to work with Tesco in advance of any performance review becoming necessary, please contact inbound.standards@tesco.com. Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018 April 2018
Part 3 - Barcodes
Barcodes are a fundamental requirement in retail and
distribution. Every movement of a unit of stock involves
interaction with a barcode of some sort. By familiarising
yourself with the details here, it will prevent issues in the
future with deliveries at our depots.
For the customer to buy your stock through our tills, we must have:
Correctly created the barcode;
Set it up accurately in the Tesco system; and
A format that our technology can scan and process with ease.
This section contains all the information you need to be compliant. Remember, if a barcode does
not scan correctly at our depots, then it will not work for our customers either. A barcode scanning
correctly on to your own system, does not mean that it will scan on ours.
Excluding break packs, every outer case is required to have a minimum of two outer case barcodes,
on adjacent sides, that are unobstructed, registered on Tesco systems, scan within distribution
centres and be verifiable using an ISO/IEC 15426-1 standard verifier. (Grade C for labels and D for
direct print on brown board). The agreed product description and unit quantity must be clearly
applied to every outer case.
Each pallet delivered must have the SSCC barcode present on two adjacent sides, one facing the
back door of the vehicle in the top right hand corner, in the positions advised in the Tesco Barcode
Quality Standards V9 document. Please try to minimise any other labels on pallets presented to
Tesco Goods In teams. This helps avoid confusion. No other barcodes should be present on the
pallets.
Barcodes should:
Be positioned on adjacent sides and not printed on the top or the bottom of the case unless
this is unavoidable. This must be agreed by the Barcoding team and Inbound Standards
team prior to any delivery being made.
Be unobstructed by any other component of the packaging, including tape, strapping or
stretch wrap. Barcodes must be positioned to avoid this occurring.
Be facing the outside of the pallet, on all four sides of the pallet.
Remember: have at least one case bar code
rear-facing and visible when loaded onto the vehicle
Other guides and manuals relating to barcodes can be located by access via:
Supplier training site: www.tescosuppliertrainingessentials.com
Tesco Barcode Quality Standards V9
GS1 barcoding – Getting it right
Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018
April 2018Basic requirements
Basic information
requirements – case.
Please be aware of the distinction between OCC and EAN. Where case sizes differ and have
different OCC barcodes the EAN must be the same. This should be agreed when the order is
generated.
Break-down cases
Break-down cases are defined as a sales cases inside shipping cases to be broken down in the
assembly process.
There are several different presentation standards for barcodes and how they are applied to
products, in particular break-down cases. The following are extracts from Tesco Barcode Quality
Standards V9 and are intended for general guidance. Your ordering teams will give all advice and
direction on barcode specifications and requirements.
Break-down cases must be in a minimum of four cases (dependant on size, weight and product-
specific requirements). This will not only reduce supplier packaging costs but will save on assembly
time in the depot and reduce cardboard waste. There is no upper limit as to how many cases can be
in a breakdown pack, provided the case are within the weight limits set out within the manual.
There are specific barcode rules on break-down cases.
On domestic supplied stock there should be no barcodes on the outer packaging. If the product
outer packaging is clear wrap then no barcode should be visible from the inner cases.
All outer packaging should have clear identification that it is a break-down. The label below is an
accepted method for the outer of break-downs. There should be two labels for each B/D case. The
photo below shows an example of how this affixed to the case.
There is to be a minimum of 4 picking units (cases) in each break-down case delivered.
Any breakdown packs delivered must contain the same number of cases in each. Part breakdown
cases are not acceptable and must not be delivered. If the stock has been ordered in the incorrect
multiples, please speak with your commercial contact.
Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018
April 2018All break-down cases must be pre-cut, perforated or include punch holes on grocery products for
ease of access for the Tesco assembly process.
Example of
acceptable label on
the ‘outer’ of
breakdown cases
Label clearly
positioned with no
barcodes on the
outer case
An additional process manual relating to breakdown packs has been created. Please refer to the
Breakdown Packs Manual provided by inbound.standards@tesco.com for any specific questions
around breakdown packs. The manual is also available on the Supplier Training Essentials website.
Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018
April 2018Internationally Supplied Non-Food Breakdown Labelling The below standards relate to direct to Tesco, loose loaded container deliveries only. Palletised stock does not follow this same process for breakdown packs. Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018 April 2018
Part 4 – Packaging & Delivery Presentation
Packaging and Loading
At Tesco we care a lot about customer perception. What our customers see on the shelves
influences how they view Tesco. Customers should be able to find what they want, when they want
and find it in perfect condition.
The packaging used, whether Primary, Secondary or Tertiary is hugely influential over what
condition the product is in when it is decanted onto our shelves in our stores. Equally as important
is how the stock is loaded onto the vehicle – ensuring the correct loading procedures will enable the
most effective, safe and incident-free unloading in our distribution centres, protecting the stock
from unnecessary flaws.
Tesco Distribution is committed to ensuring the most appropriate packaging is used for the
containment, protection and sale of its products. Working with you, our Supplier partners, this
section will give the information required to ensure packaging is fit for purpose, while using the
most environmentally-friendly materials.
General Packaging Requirements
All packaging should be fit for purpose and designed to fulfil the following criteria:
Provide adequate protection of the product throughout the supply chain.
Provide containment of the product and all its components.
Comply with all relevant legislation.
Satisfy the requirements of the Environmental Policy.
Be easy for the customer to dispose of (recycle).
Fit for purpose
Be aesthetically pleasing to the customer.
Be economical.
Legal Obligations - Packaging (Essential Requirements) Regulations 2015
These are specific to the composition of all packaging, implementing parts of EU Directive
94/62/EC on Packaging and Packaging Waste. These regulations cover the key issues of minimising
materials used and the end life environmental impact.
Essential Requirements
The essential requirements are, in summary:
i) Packaging volume and weight must be the minimum amount to maintain the necessary levels of
safety, hygiene and acceptance for the packed product and for the consumer.
Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018
April 2018ii) Packaging must be manufactured so as to permit reuse or recovery in accordance with specific
requirements.
iii) Noxious or hazardous substances in packaging must be minimised in emissions, ash or leachate
from incineration or landfill.
Producer Responsibility Obligations (Packaging Waste) Regulations 2015
A levy is imposed on the use of packaging materials (or packaging waste) by weight.
To comply with these regulations Tesco must know the weight of packaging that it handles
annually. As a result, all suppliers of own brand and branded products provide us with a line by line
breakdown of the weight of packaging. The packaging levy placed on each pack is dependent on
the materials used i.e. paper, plastic and glass.
To minimise the cost to Tesco, the weight of the packaging must be minimised – but subject to the
constraints of safety, logistics and marketing in compliance with the Packaging (Essential
Requirements) Regulations 2015.
Key Environmental Principles for Packaging
Working with industry leaders, packaging suppliers and product suppliers, we have established
some key principles to ensure that we apply a consistent approach to our packaging selection. Their
importance will vary depending on specific product categories.
It is fundamental that we develop a holistic approach that considers packaging performance and
environmental impact across the supply chain, without creating extra waste or environmental
impact.
Fit for Purpose
Packaging specification should not compromise the pack’s ability to fulfil its primary functions of:
Product protection and preservation
Promotion (communication and selling)
Performance (functionality in use such as ease of handling)
Packaging reduction causing an increase in product damage would not be considered ‘fit for
purpose’.
Sustainable Materials
Consideration should be given to the best route for paper and board, balancing the environmental
credentials with commercial as appropriate. Tesco has committed to use legal sources for wood
and paper. When selecting recycled board or paper, you will be able to specify either a virgin source
or a recycled content source. A recycled source will benefit the environment by encouraging the
recycling stream to exist. However, a recycled board is generally heavier than their virgin
equivalents (a recycled board tends to be thicker than virgin for carrying out the same function). If
a virgin board is selected, then it should be from certified sources, with the FSC certification being
the choice of preference.
Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018
April 2018Overall, either recycled board or certified virgin board is acceptable, but due care and consideration should be given to the overall balance of weight and functionality. Recyclable and Recoverable Our choice of packaging material and design should maximise opportunities for recovery through recycling. Low Carbon Impact You need to ensure that fit-for-purpose transit packaging is used. Our policy is to minimise the carbon footprint in the chain, and packaging has a part to play. By reducing the overall weight and ensuring minimal size of transit packaging, the carbon footprint can be minimised. However, the packaging needs to protect the product for transit – carbon benefits will be lost if the product becomes damaged. The key is to provide absolute product protection, with the least amount of transit packaging possible. Reduce Unused Space Minimise pack headspace by modifying filling process or changing packaging format. Optimise Pack Dimensions Identify the best pack dimensions to optimise space in distribution. This helps minimise primary, secondary and tertiary pack materials. Pack-Size Packaging and Product Protection Products sent in pack-sizes must be sealed in their individual pack-sizes and be as robust as possible to ensure product arrives in Tesco stores fit for the customer. This should be tested thoroughly, and take into account a sustainable approach to packaging manufacture and materials. Packaging Performance Check with your relevant Commercial contact to establish any performance testing that you may need to carry out and pass to supply products to Tesco. It is recommended that your packaging will pass the Tesco “stack test”, details for which are below: Weight Guidelines For deliveries into sites, no individual case of product should weigh more than 25kg for Health & Safety reasons. Large products likely to weigh more than 25kg must be highlighted to the Tesco contact prior to delivery, in order for the most appropriate storage solution to be found. Please explore alternatives for delivering products in smaller components to reduce the weight of one, individual shipping unit. Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018 April 2018
Pallet Build Changes (TI HI)
Any changes being made to the build of pallets being delivered must be communicated to the
depots, through the inbound standards team. This will ensure the depots system can be amended
correctly, before any deliveries are made with the changes pallet build. This must be communicated
by the supplier partner involved, before the deliveries are made.
If this is not actioned correctly, you will receive a non-conformance.
Handling Labels
There are two main handling labels
used, dependent upon the product
weight. These are to be attached to
a visible area on the exterior of the
pack.
Cautionary and Handling Advice Labelling
In addition to individual pack identification labels, the product should carry any cautionary
indicators. These are international product handling symbols and safety warning advice
statements, as applicable.
It is your responsibility to ensure that all legally required warning, safety information and markings
are applied to the product. Products must also conform to the current UK and European statutory
regulations.
If you have any questions around handling labels, please contact inbound.standards@tesco.com.
International Handling Symbols
The label size should be relative to the primary pack dimensions – bigger boxes need bigger labels.
It’s important they provide all the necessary information, prior to any movement of the pack,
without detracting from the pack presentation.
Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018
April 2018The label size is required to be
relative to the primary pack
dimensions so as to provide
adequate information prior to any
movement of the pack. The label
should supply all relevant
information without detracting
from the pack presentation and be
applicable to the product.
Additional Warning Labels
These labels are to be used on all packs where applicable to the product or the contents. The label
sizes are to be relative to the primary pack dimension. The position of the label should be an
obvious position where it can easily be seen on the external of the pack. Labels should not detract
from the pack presentation or obscure other labels.
All packs containing glass must be packed in accordance to the generic specifications detailed in
this document.
Plastic Bag and Film Anti-Suffocation Warning Notice
All plastic bags with an aperture of 190mm or greater and film wrapping, irrespective of the gauge
and vent size must carry anti-suffocation warning notices.
All warnings must to be formatted as follows:
Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018
April 2018 Repeated print at 300mm intervals
Minimum size of 30mm x 70mm
Character font size minimum 10mm high
Loading
Another important consideration is how you load the container. Suitable loading enables the Tesco
Team to handle and unload your products in a safe and efficient manner.
Allow for a 20cm gap
Products should always be
loaded with safe and simple
unloading a priority.
Allow for a 20 cm gap
Cases stacked in line
are easy to unload
Always stack the heaviest
items at the bottom.
Where the case width is the
same as the container, allow
for a gap of 20cm either side of
the load which should be filled
with removable cladding to
avoid movement in transit (see
below).
Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018
April 2018Dunnage Bags
Please note that the use of Dunnage bags in the example below is a suggestion only. Dunnage
bags are not mandatory, but are advised.
This is an
example of an
air-fill bag
used in
containers
To reduce the risk of movement and damage in No product over 20kg (except 2-man)
transit, you are requested to fill the gap with air should be stacked above 1.4m.
bags which deflate to allow for easy unloading
access.
Stock that arrives at the depot and has shifted in transit due to the load not being secured is the
supplier’s responsibility. All reasonable measures need to be taken to ensure the load is secured.
Weight Restrictions
For deliveries to Tesco Direct please refer to the document - Tesco Direct Packaging Guidelines V1.
For deliveries to all sites the same 25kg weight restriction for one case is also applicable.
All products should have advisory stickers informing depot colleagues of the weights when over
20kg in order that we can minimise risks to staff regarding manual handling. Under no
circumstances should product weighing greater than 20kg be stacked inside a container over 1.4m
in the interest of the health and safety of our colleagues.
It is costly for Tesco when products are presented for delivery in a manner outside
of the rules shown in this manual. Any non-conforming delivery may be subject to
rejection and/or incur cost recovery under the non-conformance ways of working
Page
Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring54
Summer 2018
April 2018Depot Pallet Requirements
Below is headline detail around some of the physical delivery standards required when making
deliveries in to our depots.
Any exceptions to the below agreements must be agreed by inbound.standards@tesco.com.
Max Max Pallet
Identification Double Pallet Unload Pallet Wrap
Site Name Pallet Dimensions Pallet Types Individual Stack
Number Stacked Returns Method Requirement
Pallet Height Height
Clear Wrap
1200mm x 1000mm, CHEP, LPR or 168cm 280cm Rear Only. No
Daventry 920 4 Way, Full IPP Pallets Yes Including No Including Unloading Coloured or
Perimeter Base Only Pallet Pallets Only Opaque
Wrap.
Clear Wrap
1200mm x 1000mm, CHEP, LPR or 168cm 280cm Rear Only. No
Lichfield 540 4 Way, Full IPP Pallets Yes Including No Including Unloading Coloured or
Perimeter Base Only Pallet Pallets Only Opaque
Wrap.
Clear Wrap
1200mm x 1000mm, CHEP, LPR or 168cm 280cm Rear Only. No
Thurrock 400 4 Way, Full IPP Pallets Yes Including No Including Unloading Coloured or
Perimeter Base Only Pallet Pallets Only Opaque
Wrap.
Clear Wrap
1200mm x 1000mm, CHEP, LPR or 168cm 280cm Rear Only. No
Magor 180 4 Way, Full IPP Pallets Yes Including No Including Unloading Coloured or
Perimeter Base Only Pallet Pallets Only Opaque
Wrap.
Clear Wrap
1200mm x 1000mm, CHEP, LPR or 168cm 280cm Rear Only. No
Reading 140 4 Way, Full IPP Pallets Yes Including No Including Unloading Coloured or
Perimeter Base Only Pallet Pallets Only Opaque
Wrap.
Clear Wrap
1200mm x 1000mm, CHEP, LPR or 168cm 280cm Rear Only. No
Goole 530 4 Way, Full IPP Pallets Yes Including No Including Unloading Coloured or
Perimeter Base Only Pallet Pallets Only Opaque
Wrap.
Clear Wrap
1200mm x 1000mm, CHEP, LPR or 168cm 280cm Rear Only. No
Livingston 501 4 Way, Full IPP Pallets Yes Including No Including Unloading Coloured or
Perimeter Base Only Pallet Pallets Only Opaque
Wrap.
Clear Wrap
1200mm x 1000mm, CHEP, LPR or 168cm 280cm Rear Only. No
Donabate 520 4 Way, Full IPP Pallets Yes Including No Including Unloading Coloured or
Perimeter Base Only Pallet Pallets Only Opaque
Wrap.
Clear Wrap
1200mm x 1000mm, CHEP, LPR or 168cm 280cm Side Only. No
Antrim 851 4 Way, Full IPP Pallets Yes Including No Including Unloading Coloured or
Perimeter Base Only Pallet Pallets Only Opaque
Wrap.
Supplier Training- Inbound Supply Manual Grocery and GMEC- Spring Summer 2018
April 2018You can also read
