Global Sustainability Report 2020 - Kimberly-Clark ...
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Smallest Environmental Making Our Strategy for the Our Business Leadership
Footprint Lives Better Decisive Decade in 2020 Message
2020
Global
Report
Sustainability
3 15
Leadership
Table of
Message
A Message from Mike Hsu Making Lives Better
Social Impact
Contents 4
A Message from Lisa Morden
Caring for Our Community
Our Business
Inclusion & Diversity
in 2020
5
Talent Development
Our Business in 2020 Human Rights & Ethical Practices
Our Business Ingredients & Transparency
Our Strategy for the
Responding to COVID-19 Product Quality & Safety
Decisive Decade
Leading Through Social Unrest Environmental, Health & Safety
9 40
This report portrays Kimberly-Clark's progress through stories that highlight
our work around the world as well as key data and metrics, prepared in
Our Strategy for the Decisive Decade Smallest Environmental Footprint
accordance with the Global Reporting Initiative (GRI) Sustainability Reporting
Standards “Core” level. Our reporting time frame covers January 1 through
December 31, 2020. Our Strategy Plastics Footprint
Lives Better
Legal Notice; Forward-Looking Statements Forest Footprint
Making
Focusing on What’s Essential
All statements in this report that are not historical, including goals for and
projections of future results, the expected execution and effect of our Driving Benefit Across Our Value Chain Carbon Footprint
sustainability strategies and initiatives and the amounts and timing of their
expected impact, constitute forward-looking statements that are based
Our Goals and Progress Water Footprint
on management’s expectations and beliefs concerning future events
impacting the company. Many factors outside our control, including
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competitive pressures, evolving legal and regulatory requirements, and
societal and market conditions globally and in the markets in which we
do business, could cause actual results to vary.
There can be no assurance that these future events will occur as
anticipated. Forward-looking statements speak only as of the
date they were made, and we undertake no obligation to publicly
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update them. Please see Kimberly-Clark’s latest Annual Report
on Form 10-K and subsequent SEC filings for a discussion of
risk factors as they relate to forward-looking statements. For more detailed data, metrics and disclosures, see the 2020 Sustainability Report Addendum.
Living Our Values
Leadership
Message
A Message from Mike Hsu
A Message from Mike Hsu
A Message from Lisa Morden
Our Business
Reflecting on the past year, I am incredibly proud of how This sense of purpose is at the core of our ambitious
in 2020
Kimberly-Clark and our people responded in a powerful way sustainability strategy, which we introduced last year: to uplift
when the world needed us the most. the lives and well-being of 1 billion people around the world
by 2030, with half the environmental footprint in the areas
The health and safety of our employees has been and remains where we can make the biggest difference – climate, forests,
Our Strategy for the
our priority. We took swift action to protect our teams at the water, and plastics.
Decisive Decade
outset of the COVID-19 pandemic to keep our people and
their families safe and healthy. We prioritized care for our We know the hard work is still ahead of us. Yet, the
employees so we could provide the essential products that conversation around sustainability is changing, and growing
the world was counting on. for good means that we must be bolder and act faster to
address the social and environmental challenges facing our
As the world's focus expanded beyond the pandemic to consumers, our communities, and the planet. In setting these
include social and racial injustice, our values dictated how goals for ourselves, we believe we are futureproofing our
we would use the strength of our culture and trusted brands business for generations to come.
Lives Better
to advocate for and promote inclusion, drive diversity, and
Making
disrupt bias - at first with our employees around the world, This year’s report showcases the incredible response from our
and later in the communities where we live and work. teams to an extraordinary year, and it reflects how we live our
purpose every day.
These once-in-a-lifetime events forced us to both embrace
and redefine how we care for each other, our customers, Mike Hsu
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our consumers, our communities, and our planet, and they Chairman, CEO, and Proud Employee
affirmed a shared purpose for our company that was not fully Kimberly-Clark
realized until the pandemic required a singular focus on care.
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The Essentials for a Safer,
Leadership
Message
Healthier World
A Message from Mike Hsu
A Message from Lisa Morden
Our Business
A Message from Lisa Morden
in 2020
The past year presented previously unimaginable Amidst this backdrop, we launched Kimberly- progress—and the impacts, including those driven
Our Strategy for the
challenges that put health and safety at the forefront Clark’s 2030 ambitions, aimed at improving by climate change, are far-reaching. Thousands of
Decisive Decade
while illuminating social and environmental gaps the lives of 1 billion people in underserved women and girls miss school and work every day
that still need to be bridged. For Kimberly-Clark, it communities around the globe. With a since they lack access to clean, safe toilets and
reminded us how closely we are all connected, and commitment to reducing our environmental are unable to manage their periods.
of the urgency of the work ahead to achieve our footprint by 50% over the coming decade, we're
environmental, social, and governance goals. focused on the areas where we can make the This year’s report shares how our teams cared
greatest difference, including climate, water, for each other, our consumers, our communities,
The safety of our people has remained our top forests, and plastics. and the planet. Further, our experiences
priority, and we have taken extra precautions have taught us that we can move quickly to
Lives Better
across our global operations to keep employees Kimberly-Clark is using its unique position to help achieve incredibly challenging goals and that
Making
and their families safe while ensuring that address these challenges and drive initiatives an unwavering focus on health, safety, and
consumers have continued access to our that support the United Nations Sustainable sustainability can illuminate ways of working
essential products. Development Goals for good health and well- with purpose and urgency.
being, gender equality, and clean water and
The COVID-19 crisis has also increased awareness sanitation as well as life on land, climate, and life We look forward to keeping you posted
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of the complex relationship between humans and below water. on our progress.
the world around us, and the critical connection
between health, safety, and sustainability. Our work also serves to tackle longstanding social Lisa Morden
Preserving natural resources and improving public inequities. The lack of basic sanitation for 1-in- Vice President, Safety, Sustainability,
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health and hygiene are essential to helping people 4 people around the world makes communities and Occupational Health
lead safer, healthier, and better lives. less resilient to disease and impedes economic
Leadership
Message
Our Business
Our Business
in 2020
in 2020
Our Business
Responding to COVID-19
Leading Through Social Unrest
Our Strategy for the
Decisive Decade
Our essential heroes responded to the strain of 2020 with incredible
care for each other, our consumers, and communities around the
world. The year brought a series of profound disruptions—to our
people and operations, our consumers, and our value chain—
highlighting greater social issues in the process.
The COVID-19 pandemic tested our resilience, both as
individuals and as a business committed to helping people
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live better lives. The demonstrations that erupted in late
Making
May spotlighted longstanding social inequities around the
world and challenged us to chart a better, faster, and more
comprehensive way forward.
The urgency of these obstacles brought a renewed
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sense of purpose for how we care for others and
improve people’s lives.
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Our Malaysian team donated care packages that included Huggies, Kotex, and Kleenex products to 16,000 affected families. YB Dato’ Sri Dr. Santhara
Kumar, Deputy Federal Territories Minister, pictured here, recognized Kimberly-Clark for the contribution.
Our Business
Leadership
Message
Net Sales Our portfolio of brands,
including Huggies, Kleenex,
149 Kimberly-Clark (NYSE: KMB) 54% Scott, Kotex, Cottonelle,
Our Business
and its trusted brands are North America Poise, Depend, Andrex,
years in an indispensable part of Pull-Ups, GoodNites, Neve,
in 2020
Our Business
business
Responding to COVID-19
Leading Through Social Unrest
life for people in more than
175 countries.
46% Plenitud, Viva, and WypAll,
hold the No. 1 or No. 2 share
outside North America
position in 80 countries.
1/4 We are headquartered in
Our Strategy for the
Dallas, Texas, with approximately
Decisive Decade
of the world’s 46,000 employees* worldwide and
Diapers & Baby Wipes Consumer Tissue K-C Professional
population operations in 34 countries.
uses one of Diapers Facial Tissue Facial Tissue, Bathroom
our products Fueled by ingenuity, creativity, and Tissue, and Paper Towels
Training & Swim Pants Bathroom Tissue
every day an understanding of people’s most for away-from-home use
essential needs, we create products Baby Wipes Paper Towels
$9.3 Wipers
that help individuals experience Feminine Care bilion $6.7 3
$19.14
Safety Products $
more of what’s important to them. bilion
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Incontinence Care bilion
Making
bilion sales For nearly 150 years, we’ve had the
in 2020 foresight to find new ways to make lives
better. From creating new categories
to starting new conversations, we are
175+ constantly innovating our products and
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our practices to serve and care for the
countries, ever-changing needs of the people we
regions, and touch at all stages of life.
territories where
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our brands * Number includes employees of Softex, which
are sold Kimberly-Clark acquired in September 2020.
Responding to COVID-19
Leadership
Message
Kimberly-Clark responded to the We remain vigilant at every office,
COVID-19 pandemic by helping to manufacturing facility, and distribution
Our Business
provide needed supplies to font-line center throughout our global operations
workers and impacted households in our efforts to keep our people
in 2020
Our Business
Responding to COVID-19 and supporting relief efforts around safe and healthy. We have rigorous
Leading Through Social Unrest
the world. Our response is guided COVID-19 safety protocols, which were
by our commitment to our value of developed in line with guidance from 2 Caring for Our Customers & 3 Caring for Those in Need: The Kimberly-Clark
caring, which starts with our people recognized public health authorities. Consumers: Kimberly-Clark teams Foundation donated over $8 million to assist
Our Strategy for the
and their families and extends out These protocols are dependent on local stepped up to help our consumers with COVID-19 response and recovery efforts
Decisive Decade
to our partner, our customers and COVID-19 health conditions and include and customers have access to around the world. The Foundation donated
consumers, communities, and to mask requirements, work-from-home essentials they need most - the $2.5 million to UNICEF and its programs
those in need. options where practical, temperature comforts of home and health that our focused on preventing the spread of the virus
scans at facility entry points, regular trusted brands provide every day. We by providing hygiene and medical kits to
Our efforts focus on three key areas: cleaning of work areas, shift rotations, accelerated our production globally. schools and health facilities, and by increasing
and social distancing reminders where children’s access to health, education,
people gather. And when consumer uncertainty and and social services during the pandemic.
Our protocols encourage employees to shifting market demands caused Another $2.5 million went to the International
Lives Better
1 Caring for Our People: Nothing stay home when they feel unwell, and, toilet paper shortages in stores, Federation of Red Cross and Red Crescent
Making
is more important than the where applicable, we have enhanced our brands like Cottonelle and Societies and the American Red Cross.
health and safety of our paid leave policies. Andrex launched a #ShareASquare
people, who enable us to movement.
provide the products people
count on to maintain good
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health and hygiene.
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Leading Through Social Unrest
Leadership
Message
In 2020, the world was shocked by the tragic deaths of Breonna Taylor, Ahmaud Arbery, and George Floyd. The death Our priority is to cultivate a workforce where all are
of George Floyd in late May broadened the Black Lives Matter movement and sparked a summer of worldwide protests included and empowered to do their best work—
Our Business
against systemic inequities and violence. where differences are valued and essential for success.
in 2020
Our Business
Responding to COVID-19 Companies large and small—including Kimberly-Clark—recognized the responsibility we have to reexamine our cultures; We champion the ongoing progress made by our passionate
Leading Through Social Unrest
root out racism, discrimination, and bias; and foster more inclusive and diverse workplaces that welcome and engage employee resource groups and non-discrimination policies,
people of all races, cultures, and identities. yet we remain focused on the responsibility that we must do
more. Our executive team is leading by example by driving
Our Strategy for the
While this kind of work isn’t conversations about systemic racism and inequality. We’ve
Decisive Decade
new to Kimberly-Clark, 2020 taken concerted action, including increased employee
demonstrated that integrating engagement in caring conversations and addressing
inclusion and diversity is a social By leading with unconscious biases with team leader training and resources.
imperative and enabler of our inclusion, we were We also introduced a series of town halls led by our global
business goals. better prepared in Inclusion & Diversity team to lay the foundation for our long-
term strategy.
this moment to listen
We know shifting a complex,
to each other and
established system and Through these actions, we can be a catalyst for conversation,
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creating new norms takes
truly understand understanding, and community-building. We know that we
Making
sustained management the need for a can affect immediate change by looking inward—to challenge
attention and personal workplace reality for our comfortability, educate ourselves, and improve our
work by everyone in the our employees that company for the future.
organization. As the events of matches our values
2020 unfolded, the urgency and aspirations. Kimberly-Clark doesn’t hold the answers, but we are holding
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of racial justice galvanized tight to our values of caring and being accountable, and
us into collective action: We Erin Mitchell Richeson that begins with each of us. Caring means truly listening,
committed to do more, move VP, Global Inclusion & empathizing, and seeking to understand. It means being
faster, and enable change. Diversity inclusive and valuing the differences, and commonalities, that
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make us stronger.
Leadership
Message
Our Business
in 2020
Our Strategy
for the Decisive
Our Strategy for the
Decisive Decade
Our Strategy
Focusing on What’s Essential
Decade
Driving Benefit Across Our
Value Chain
Our Goals and Progress
Lives Better
Making
Smallest Environmental
Footprint
We commemorated our Kleenex® brand’s 50th anniversary in Taiwan, China with a celebration at our Hsin-Ying site. This facility has produced nearly 7
billion Kleenex® Brand packs since its inception in 1971.
Our Strategy
Leadership
Message
As we take action to solve It is also clearer than ever that we By 2030, we aim to:
Our Business
sustainability challenges for the cannot effectively and equitably
decade ahead, we are building on address these environmental
in 2020
our past successes, scaling up our challenges if we don’t also address
Advance well-being in underserved and vulnerable
use of efficient new technologies, and the challenges of inequality and
communities around the world, helping
delivering solutions that address the access to education, hygiene, and
challenges facing our planet. sanitation. 1 billion people
Our Strategy for the
Decisive Decade
We’re proud of the progress we have Our ambitious goals are Reduce our absolute Scope 1 and 2 GHG emissions by
made to date. We have improved intended to spur innovation
50% (by 2030)
Our Strategy
Focusing on What’s Essential
the lives of more than 25 million and action on building a better
Driving Benefit Across Our
Value Chain people through programs such as future.
Our Goals and Progress Toilets Change Lives and the Kotex Reduce our Natural (Northern) Forest Fiber footprint by
“Period or Not, She Can” promise,
surpassing our 2022 goal to advance
50% (by 2025)
the wellbeing of 25 million people. We
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have reduced our GHG emissions by Reduce our plastics footprint by
Making
32.1% versus our 2015 baseline and
decreased our water usage in water-
50%
stressed regions by 32.5%.
Reduce our water footprint in water-stressed areas by
However, we believe accelerated 50%
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action is needed to stay ahead of
the imperatives of the global climate,
biodiversity, and plastics crises.
FootprintFocusing on What's Essential
Leadership
Message
At Kimberly-Clark, Making Lives Better Smallest Environmental Footprint
Our Business
we’re committed to
improving the lives of We create opportunities for social impact with our purpose-driven brands and products. We help sustain and reinvigorate natural systems by
in 2020
1 billion people while stepping up to meet the challenges that science and
striving to operate Caring for the health and well-being of people at all stages of life our stakeholders have identified.
with the smallest
environmental Reducing the use of new fossil
footprint, helping to Challenging stigmas and championing the progress of women everywhere fuel-based plastic
Our Strategy for the
Decisive Decade
safeguard natural
Our Strategy systems, and doing
Focusing on What’s Essential
the right thing Championing a world where all enjoy access to clean water, sanitation, and hygiene Enabling circular systems
Driving Benefit Across Our
Value Chain for people and
Our Goals and Progress communities.
Promoting inclusion and diversity within our business and society at large Reducing our forest carbon footprint
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Protecting the rights of workers across our supply chain Supporting biodiversity and forest-
Making
dependent communities
Protecting the health and safety of our employees, customers, and consumers
Reducing GHG emissions across our value
chain, in line with science
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Furthering ingredient transparency to ingredient transparency
Building resilience to water risk
Delivering product safety and quality
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Leadership
Message
Our Value Chain
Our Business
in 2020
An important lesson we have learned Forest-dependent Sustainable water use
Water stewardship
communities Water stewardship
over the years is that we can only
succeed at scale when we align our Human rights and
Forest carbon footprint Zero waste to landfill
Our Strategy for the
sustainability ambitions with our ethical practices
Decisive Decade
commercial plans.
Our Strategy Biodiversity Scope 3 carbon emissions Scope 1 & 2 carbon emissions
Focusing on What’s Essential
We are building purpose-led
Driving Benefit Across Our
Value Chain brands that create shared
Our Goals and Progress value for our business and Raw Materials Supplier Mfg. Kimberly-Clar
kM
stakeholders by innovating fg
.
solutions to global challenges.
Recovery
Lives Better
Residual
D is
Recognizing that the United Nations’ waste
Making
Scope 3 carbon emissions
tribu
Sustainable Development Goals
E n d - o f - L i fe
Post-consumer
P ro d u c t
(SDGs) provide the best shared waste
ti o n
definition of our global challenges,
we have considered these goals
Health and
against our value chain. The result is
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well-being of people
a strategy focused on addressing key
impacts and opportunities across the Empowerment of
s
er
Co Improving access
women and girls
m
lifecycle of our products, and we have o
ns st
challenged our brand, innovation,
um
e rs Cu
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Access to clean Scope 3 carbon emissions
and supply chain teams to develop water and sanitation
new solutions that move the needle.Our Goals and Progress
Leadership
Message
Strategic Our 2030 Our Target Year Progress1 SDG
Focus Aspiration Goals Focus
Our Business
BETTER LIVES
in 2020
Advance the well-being of 1 billion people
Make lives better through
Social Impact through innovation and programs that deliver 2030 25.7M
purpose-driven brands.
essentials to underserved2 communities.
Our Strategy for the
Decisive Decade
SMALLEST ENVIRONMENTAL FOOTPRINT
Our Strategy
Focusing on What’s Essential
Driving Benefit Across Our 50% reduction in the use of new, fossil fuel-
Value Chain
Reduce our plastics3 footprint 2030 2.8%
Our Goals and Progress by 50% through reductions, based plastics from a 2019 base year.
Plastics Footprint
renewables, and recycled
substitutes, or by introducing 75% of the material in our products either 2030 70.9%
reusable products or circular biodegradable or recovered and recycled.
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systems.
Making
100% of our packaging reusable, recyclable, 2025 82%
or compostable.
20% average recycled content across plastic 2025 2.5%
packaging.
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100% of our manufacturing waste diverted 2022 96%
from landfill to beneficial uses.
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1. Progress reflects impact of COVID-19.
2. We identify "underserved" populations based on (1) inability to pay for existing products, (2) inadequate distribution, (3) underdeveloped waste-management infrastructure, or (4) other disparities such as lack of education, social stigmas, etc.
3. Plastics reductions are by weight.Strategic Our 2030 Our Target Year Progress SDG
Focus Aspiration Goals Focus
Leadership
Reduce our natural forest Reduce our Natural (Northern) Forest Fiber2 2025 19%
Message
footprint by 50% while unlocking footprint by 50% from a 2011 base year.
Forest Footprint
the power of the world’s forests
to help solve the climate and
biodiversity crises.
Source 90% of our tissue fiber from 2025 84%
Environmentally Preferred Fiber (EPF) sources.
Our Business
Set a science-based goal to reduce Scope 3 2030 In progress
in 2020
land-use emissions by 2030.
Do our part in the fight against Reduce absolute Scope 1 and 2 GHG 2030 32.1%
climate change by minimizing the emissions by 50% over a 2015 base year.
Carbon Footprint
Our Strategy for the
carbon footprint of our products
Decisive Decade
and brands and reducing our
direct emissions by 50% and
Reduce absolute Scope 33 GHG emissions by 2030 3%
Our Strategy 20% from a 2015 base year.
Focusing on What’s Essential value chain emissions by 20%.
Driving Benefit Across Our
Value Chain
Our Goals and Progress Reduce our water footprint Reduce our water footprint by 50% in water- 2030 32.5%
by 50% in water-stressed stressed regions.
Water Footprint
regions by creating significant
improvements in our supply
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chain and the surrounding
Conduct 30 stakeholder engagements in 2030 In progress
water-stressed regions that result in improved
Making
communities, ensuring ongoing
access to fresh water.
access to fresh water for all.
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Footprint
2. Natural forests are composed of native species that self-regenerate and contain key elements of native ecosystems 3. Reduction target is focused on emissions from the Greenhouse Gas Protocol's Scope 3 Category 1 (Purchased Goods
such as wildlife and biological diversity. To us, this primarily includes boreal fibers known as Northern Bleached and Services) and Category 12 (End of Life Treatment of Sold Products).
Softwood Kraft (NBSK).Leadership
Message
Our Business
in 2020
Making Lives
Better
Our Strategy for the
Decisive Decade
With the UN SDGs as our roadmap, we're putting our brands
Social Impact
Caring for Our Community and supply chain to work to solve some of today’s most
Inclusion & Diversity pressing challenges while working to lift up vulnerable and
Talent Development
underserved people around the world.
Lives Better
Human Rights & Ethical Practices
Making
Ingredients & Transparency
Product Quality & Safety We live our purpose by elevating care and improving
Environmental, Health & Safety
the quality of people's lives with our essential health
and wellbeing solutions.
Smallest Environmental
Footprint
We partner with WaterAid to provide communities in Bangladesh and around the world with access to sanitation and hygiene.
Photo Credit: Jannatul Mawa, WaterAidSocial
Leadership
Message
Impact
Our Business
in 2020
We deliver essentials for a But millions worldwide remain in need, Through our social impact ambition,
better life to one quarter of the lacking access to basic products we aim to advance the wellbeing
world's population every day. and services that could dramatically of 1 billion people in underserved
Our Strategy for the
improve their quality of life. communities.
Decisive Decade
Social Impact
Caring for Our Community
Inclusion & Diversity
Talent Development
Lives Better
Human Rights & Ethical Practices
Making
Ingredients & Transparency
Product Quality & Safety
Environmental, Health & Safety
Smallest Environmental
The Huggies Brazil team
partnered with 12 NGOs
across the country to
donate and distribute
over 1 million Huggies
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diapers to more than
3,000 families in need.Program Ambition
Leadership
Message
Around the world, 500 million women and girls still lack access to
menstrual health solutions and 2 billion people lack access to basic
sanitation (World Bank). Countless babies are born with limited access
to maternal and neonatal healthcare that could dramatically improve
Our Business
their quality of life.
in 2020
We believe we are uniquely positioned to help tackle these challenges.
Our Strategy for the
Who Wants to Be a (Humanitarian) Billionaire?
Decisive Decade
Kimberly-Clark's chief scienctist, Pete Dulcamara, believes we have an opportunity to become billionaires if we
stop defining billionaire as someone who accumulates a billion dollars and instead define it as someone who
helps a billion people.
Social Impact
Caring for Our Community
Inclusion & Diversity At Kimberly-Clark, we see the connection between menstrual hygiene and sanitation, and know we have a
Talent Development
huge opportunity to make an impact.
Lives Better
Human Rights & Ethical Practices
Making
Ingredients & Transparency
Product Quality & Safety
Environmental, Health & Safety
We don't shy away from a challenge that has the potential to positively impact
people's lives. When we address access to essentials like water, sanitation, and
hygiene while at the same time breaking down barriers for women, it's not that
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difficult to see that we can all become billionaires.
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Leadership
Message
As we launched these global ambitions amidst a global pandemic, our brands have been guided by purpose to ensure embedding
social good sits at the core of their business. Here are some of our key programs and impacts since our program started in 2015.
Our Business
We care for the health and We challenge stigmas and We champion a world where
well-being of people at all champion the progress of all enjoy access to clean water
in 2020
SDG stages of life. women everywhere in pursuit and sanitation.
of gender equality.
Leading Brands
Our Strategy for the
Decisive Decade
Our programs have impacted more than 16M Our programs have impacted more than 3M since Our programs have impacted nearly 4M since 2015
Key programs
since 2015 including: 2015 including: including:
and impacts
Social Impact
1.6M 1.3M 1.7M
Babies and young children benefited from Students benefited from our U by Kotex program in People benefited from Andrex partnering with WaterAid
Caring for Our Community
Inclusion & Diversity
No Baby Unhugged partnership Australia and the Pacific Islands to build and renovate public toilets in Bangladesh
Talent Development
Lives Better
Human Rights & Ethical Practices
1.5M $15,000 233
Making
Ingredients & Transparency
Lives impacted by National Diaper Bank Network Grants awarded to 30 female entrepreneurs to Communities given access to sanitation services and
Product Quality & Safety
Environmental, Health & Safety (USA) since 2015 help them bounce back from hardships related to clean water through Scott’s partnership with Water
COVID-19 for People
$500,000
Donations given to support education programs >36M 1.25M
Period products donated to the Alliance for Period
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for safer, healthier workplaces People benefited from Neve’s partnership with UNICEF
Supplies since 2018 to support WASH programs
FootprintGoals and Performance
Goal
Leadership
Message
Throughout 2020, Kimberly-Clark These efforts are supported by the While we recognize we have a long Advance the
and our brands reached 8.5 million Kimberly-Clark Foundation, whose way to go to achieve our 2030 goal well-being of
1
people in vulnerable/underserved social and community investments of reaching 1 billion people, we are
communities with our programs and aid in our work to increase access to laying the groundwork for accelerated
Our Business
initiatives, pushing us beyond our initial sanitation, help children thrive, and impact in the years to come.
2022 goal to impact 25 million lives. empower women and girls. billion people
in 2020
through innovation and
programs that deliver
essentials to vulnerable
2.3M and underserved*
communities
Our Strategy for the
Decisive Decade
COVID-19/other
25.7M
lives impacted
3.2M
empowering
*We identify "underserved" populations
based on (1) inability to pay for existing
product, (2) inadequate access to
distribution, (3) under-developed waste-
Social Impact management infrastructure, or (4) other
Caring for Our Community since 2015 women & girls disparities such as lack of education,
Inclusion & Diversity social stigmas, etc.
3.9M
Talent Development
Lives Better
Human Rights & Ethical Practices
Making
Ingredients & Transparency
Product Quality & Safety access to
Environmental, Health & Safety
sanitation
16.2M
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helping children
thrive
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Photo Credit:
Jannatul Mawa,
WaterAidCase Study: 100 Years of Leading with Purpose
Leadership
Message
More than a 100 years ago, World
War I nurses began using Kimberly-
Clark’s bandages as makeshift sanitary
napkins, so they could continue their
Our Business
lifesaving work without worrying about
their periods. Purpose
in 2020
We exist to ensure a period never gets in
After the war, the resilience and the way of any woman’s progress
resourcefulness of those nurses inspired the
introduction of a whole new category of
Our Strategy for the
personal care products. They also inspired
Decisive Decade
the launch of our Kotex brand.
Throughout the century that followed, those To champion her progress, our
products have advanced, but the brand’s social impact programs drive lasting
purpose has remained essentially the same: change for women and girls
Social Impact
Caring for Our Community to ensure that a period never gets in the
Inclusion & Diversity way of any woman’s progress. To make that
Talent Development
promise a reality for women and girls around
Lives Better
Human Rights & Ethical Practices
the world, Kotex takes a holistic approach to
Making
Ingredients & Transparency
Product Quality & Safety social impact.
Environmental, Health & Safety
Fight the Stigma Open Doors for Her Build Futures with Education
Working with our partners, we’re Through local, brand-led efforts Particularly in the developing
focusing on efforts to increase around the globe, we’re opening world, lack of menstrual hygiene
knowledge and make societal doors for women to pursue management contributes to
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changes to eliminate period stigma. independent futures. school dropout, stunting her future
opportunities.
FootprintFight the Stigma Open Doors for Her
Leadership
Message
Every day, somewhere around the world, more than 800 million women Promoting Women’s Innovation in the Sanitation Economy
and girls are experiencing their period, yet 500 million of them lack access
to hygienic period products. In both developing and developed nations, In October, Kotex partnered with the Toilet Board to launch Women in the Sanitation Economy
cultural taboos, discrimination, and lack of menstrual education create Innovation Lab, a six-month program that cultivates women-led and/or women’s-health-focused
Our Business
stigmas and barriers that impact women’s and girls’ rights, stifling their startups. The program features five women-led businesses hailing from the United States, United
opportunities. Kingdom, and Kenya.
in 2020
The participating businesses receive mentorship and training from 12 Kimberly-Clark global employees
She Can Initiative who help them roll out their services and products, including recycling solutions for menstrual products,
waterless toilets, toilets for people with special needs, cloth diapers and laundering services, and
Our Strategy for the
Kotex’s She Can initiative aims to fight stigmas and barriers by delivering menstrual sustainable menstrual products. We support these women entrepreneurs in their journey to achieve
Decisive Decade
health education and skills to more than 1.6 million women and girls in Nigeria, Vietnam, their goals and positively contribute to some of the world’s most pressing sanitation issues.
China, India, Brazil, and Colombia. Over three years, Kotex is devoting $2.5 million
to a combination of educational efforts, mass media campaigns, and skills-building
trainings that help girls and young women take control of their menstrual health and
their futures.
Social Impact
Caring for Our Community
Inclusion & Diversity
Talent Development
Lives Better
Human Rights & Ethical Practices
Making
Ingredients & Transparency
Product Quality & Safety
Environmental, Health & Safety
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FootprintBuild Futures with Education
Leadership
Message
U by Kotex Schools Program
Our U by Kotex Schools Program aims to prepare young girls
for their first period by providing fully syllabus-compliant
Our Business
lesson plans, interactive digital teaching materials, and
product samples to be delivered by someone they trust: their
in 2020
teacher. The program has been active in Australia and New
Zealand since 2014, and in 2020, it expanded to reach over
30,000 students in Papua New Guinea, Fiji, and other Pacific
Islands nations. Since 2016, the program has reached nearly
Our Strategy for the
1.3 million students.
Decisive Decade
Social Impact
Caring for Our Community We have the opportunity to positively
Inclusion & Diversity impact people's lives in these countries
Talent Development
by visiting high schools in local
Lives Better
Human Rights & Ethical Practices
communities and providing education
Making
Ingredients & Transparency
Product Quality & Safety and products. We are creating
Environmental, Health & Safety
normality around menstruating by
starting conversations and challenging
taboos.
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Elizabeth Harrington
U by Kotex Pacific Islands Manager
FootprintCaring for Our
Leadership
Message
Community
Our Business
in 2020
Our caring value drives our culture, and we are committed to supporting
communities through company giving and employee volunteerism.
Our Strategy for the
The Kimberly-Clark Foundation United Way Annual Campaign
Decisive Decade
In 1952, we established the Kimberly-Clark Foundation to The Kimberly-Clark Foundation’s Community Partners program recognizes For nearly 70 years, we have been a strong
support our commitment to charitable giving. The Foundation the volunteer efforts of U.S. employees and their spouses, making $500 supporter of United Way. In Kimberly-
Social Impact
Caring for Our Community was built around our promise to be a good employer and grants to charitable organizations where those employees volunteer for Clark communities throughout the United
Inclusion & Diversity a good neighbor, and to help those in need gain essentials a minimum of 30 hours per year. U.S. employees are able to double their States, we raise money through enthusiastic
Talent Development
through a portfolio of health, humanitarian, economic, and donations to qualified charitable organizations through the Foundation’s campaigns and participate in United Way
Lives Better
Human Rights & Ethical Practices
environmental initiatives. Matching Gifts program. volunteer events.
Making
Ingredients & Transparency
Product Quality & Safety
Environmental, Health & Safety
Extending our impact beyond direct corporate funding and
employee-led giving, the Foundation supports targeted
causes through financial contributions, Kimberly-Clark
product donations, and volunteer hours.
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Each year, employees from Kimberly-Clark facilities around
the world participate in a variety of volunteer activities to
support local nonprofit organizations. $42.2M $1.4M $1.9M
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total giving in 2020 employee gifts matched in 2020 annual campaign contributions to
United Way in 2020Brands Giving Back
Leadership
Message
In 2020, Kimberly-Clark’s trusted brands led initiatives to
provide better care for communities around the world.
Kimberly-Clark Kleenex Huggies
Our Business
in 2020
In the UK, Kimberly-Clark donated 1 million In Australia and New Zealand, Kleenex teams Huggies North America launched a
Andrex toilet rolls, 248,000 Kleenex Brand® partnered with Lifeline to raise awareness partnership with Hand to Hold, facilitating
tissue boxes, and over 100,000 Huggies and funding for crisis support and suicide support groups and podcasts for parents with
products, reaching 2,284 charities across the prevention services. The brand committed infants in neonatal intensive care.
Our Strategy for the
country to help families in need. to donating up to AU$200,000 in matched
Decisive Decade
donations so that Lifeline can continue Our Huggies team in Brazil announced a
to provide around-the-clock services to partnership with BC2Mammy to launch “Mais
Poise Australians and New Zealanders in need. Abraços Academy” through our Huggies
website. The Academy gives our Huggies
Poise in North America provided 50 grants to moms and dads the opportunity to receive
Social Impact
Caring for Our Community women-led businesses, totaling $500,000. Kotex free online business training designed to
Inclusion & Diversity strengthen their business skills and fuel their
Talent Development
The Kotex India team partnered with the entrepreneurial ideas.
Lives Better
Human Rights & Ethical Practices
Scott Municipal Corporation of Greater Mumbai to
Making
Ingredients & Transparency
Product Quality & Safety provide 1 million Kotex pads to women in need.
Environmental, Health & Safety
Our Scott brand in the United States committed
$500,000 to Boys & Girls Clubs of America, Our Kotex brand in Latin America partnered
supporting the families of essential workers with the Red Cross to distribute 1.3 million
during COVID-19 by keeping nearly 300 clubs Kotex products to nurses, healthcare workers,
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open and providing emergency childcare. and people in need across Argentina, Peru,
Bolivia, Chile, Uruguay, and Paraguay.
FootprintEmployees Strengthen
Communities Around the Globe
Leadership
Message
Kimberly-Clark is working to advance the well-being of 1 billion people in
underserved communities around the world by 2030. Our employees help
Our Business
make this ambition a reality. Here are a few of their stories.
in 2020
Sonia S., Romagnano, Italy Scott S., Jenks, Oklahoma
Our Strategy for the
Decisive Decade
As a child, Kimberly-Clark When the COVID-19 pandemic Nine years ago, Jenks manufacturing facility employee
employee Sonia wanted hit Northern Italy, Sonia knew Scott almost lost his daughter after she swallowed a
to help people. Her dream that she wanted to help penny. The doctors at The Children's Hospital at Saint
was to become a doctor strengthen and care for her Francis in Tulsa, Oklahoma, saved her life. He used
or a nurse, but she couldn’t community. Kimberly-Clark this experience to strengthen his community through
Social Impact
Caring for Our Community afford to attend a university. ardently supported her volunteering.
Inclusion & Diversity Instead she joined the Red decision to volunteer, and
Talent Development
Cross as a volunteer. Today, Sonia dedicated two months
Lives Better
Human Rights & Ethical Practices
Sonia is proud to work at to working full-time on the front Every morning, I get to wake up and spend another
Making
Ingredients & Transparency
Product Quality & Safety our manufacturing facility in lines of the pandemic response day with my daughter, and now I have a unique
Environmental, Health & Safety
Romagnano, Italy. with the local Red Cross. opportunity to help save someone else’s life. Through
Kimberly-Clark’s volunteering and donation matching
programs, we can help care for the communities
Being a volunteer in several fields, I have now been able to where we live and work. I work really closely with the
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appreciate what Kimberly-Clark is doing for the environment, Children’s Hospital, helping raise money so they have
health, and people. I’m grateful that I could be there for those the resources they need and providing entertainment
who needed support. I’ll never forget the elderly people who for the patients.
just wanted a hand to hold so they wouldn’t be alone.
FootprintInclusion &
Leadership
Message
Diversity
Our Business
in 2020
Kimberly-Clark’s path to growth and foundation for everything we do. We
prosperity rests on building a more inclusive believe that diverse teams achieve
and diverse, global organization. Employing better business outcomes and that
Our Strategy for the
people from disparate backgrounds, cultures, teams generate these results when
Decisive Decade
and experiences amplifies our ability to they are activated by a culture of
gather insights, foster innovation, and inclusion that recognizes, values, and
understand the culture, context, and mindset utilizes the diverse perspectives on
of consumers around the world. the team.
Social Impact
Caring for Our Community Our journey to build a more inclusive We started by changing the program
Inclusion & Diversity and diverse Kimberly-Clark began name to Inclusion & Diversity (I&D)
Talent Development
a decade ago, and in late 2019 we and reflecting this change in I&D
Lives Better
Human Rights & Ethical Practices
embarked on the next phase of our team titles. By emphasizing building
Making
Ingredients & Transparency
Product Quality & Safety strategy by exploring the barriers an inclusive environment first, we will
Environmental, Health & Safety
that can prevent true equity in the be able to focus our culture on truly
workplace. unleashing the unique greatness
inside of each individual—greatness
We determined that diversity actions alone that is based on embracing different
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would not be enough. We used to call our backgrounds, experiences, and
initiatives in this area “Diversity & Inclusion,” perspectives, to create the ideas that
but we realized that sustainable impact could carry us forward.
only be achieved by first making inclusion the
FootprintAn Inclusive Culture Is Our Foundation
Leadership
Message
While that strategy rework was underway,
the worst realities of systemic racism were
brought into focus with the killings of Breonna
Taylor, Ahmaud Arbery, George Floyd, and
Our Business
other Black Americans.
in 2020
The protests, marches, and unrest that
unfolded across the globe in late May
2020 brought this work into greater focus.
We kicked off a series of conversations
Our Strategy for the
inside Kimberly-Clark, examining the topics
Decisive Decade
of racism, discrimination, bias, and our
commitment to a truly inclusive culture. These
conversations were candid, sometimes raw
and personal, and they tested our values and
beliefs.
Social Impact
Caring for Our Community
Inclusion & Diversity See pg. 8, "Leading Through Social But the work here is just beginning. It’s only by Ultimately, by building a more inclusive global
Talent Development
Unrest" building a workplace environment where people feel organization that applies its diverse experiences and
Lives Better
Human Rights & Ethical Practices
welcomed, valued, and respected that we become a passions to our trusted brands, we will make life better
Making
Ingredients & Transparency
Product Quality & Safety company where diverse individuals feel empowered to for people all around the world.
Environmental, Health & Safety
work, contribute, and innovate. And it’s only by living
that inclusion, day in and day out, that our culture
truly reflects our corporate values and aspirations.
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FootprintKimberly-Clark Global Inclusion & Diversity Strategy
Leadership
Message
1 Create Community How: Show you care. Be real,
Develop a Kimberly-Clark community whose accepting, open, and curious.
deepened understanding and daily actions Find common ground and respect
drive inclusion, embrace diversity, and empower different perspectives.
Our Business
authenticity.
in 2020
2 Leverage Leadership How: Self-reflect and actively
Raise the standard, expecting our leaders recalibrate the approach.
Our Strategy for the
to act as cultural enablers who build diverse, Lead with courage, intention, and
Decisive Decade
high-performing teams and infuse inclusion into accountability.
decision-making and the workplace experience.
Social Impact
Caring for Our Community 3 Empower Employees How: Unlock different identities,
Inclusion & Diversity Empower talent to thrive, and embrace hiring, individuals, and ideas.
Talent Development
promotion, and development practices that Seek, demand, and leverage
Lives Better
Human Rights & Ethical Practices
reflect our diverse consumer base. different points of view.
Making
Ingredients & Transparency
Product Quality & Safety
Environmental, Health & Safety
4 Accelerate Action How: Disrupt, speak up, and stand
Integrate I&D into everything we do, using our up. Own the change.
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strength to combat inequities for our people,
our consumers, and our communities around the
world to make lives better today and tomorrow.
FootprintCEO Action Global Inclusion Week She Can Connect
Our CEO Mike Hsu pledged on In September, Kimberly-Clark In 2020, we launched the “She Can
Leadership
Message
behalf of Kimberly-Clark to support conducted its first Global Inclusion Connect” initiative across our Asia-
a more inclusive workplace for Week, during which we held over 75 Pacific, Latin America, Europe, Middle Connect
employees, community, and society workshops, small-group discussions, East, and Africa operations, providing Virtual network
through CEO Action. Signatories leadership panel discussions, a platform where the next generation forums
pledge to: keynote addresses, and collaborative of Kimberly-Clark’s female leaders
Our Business
brainstorming sessions, all centered can connect, inspire, express, and
Grow Express
Cultivate environments that on inspiring our people to better grow. Aimed at supporting and
in 2020
support open dialogue on understand and activate a culture accelerating women’s professional
Self-
awareness
She Lean circles
& panel
complex, and sometimes of inclusion. These events reached development opportunities and & personal Can discussions
difficult, conversations about more than 3,000 employees in more boosting their visibility, the program brand
inclusion and diversity than 50 countries and covered topics includes mentorship and sponsorship
Our Strategy for the
such as the value of cross-cultural opportunities where participants can
Inspire
Decisive Decade
teams, viewing inclusion as a growth learn from other women’s experiences Women Mentoring
strategy, the power of diverse thought, in the company, expand their personal Women program and
Implement and expand finding your individual I&D voice, and networks, and build self-awareness and network-building
unconscious bias education balancing inclusion and beliefs. their personal brand.
124
Social Impact
Caring for Our Community Kimberly-Clark CEO Mike Hsu hosted
Inclusion & Diversity a Global Town Hall as part of the This initiative contributes both to our
Talent Development
Share best-known inclusion week’s events, where he shared women participated employees’ own development and to our
Lives Better
Human Rights & Ethical Practices
and diversity programs and reflections on Kimberly-Clark’s 10-year in the program pipeline of strong women talent.
Making
Ingredients & Transparency
Product Quality & Safety initiatives among signatories, diversity journey and introduced our
Environmental, Health & Safety
as well as those that have new global I&D strategy and goals.
been unsuccessful
We are proud to have won In 2020, Kimberly-Clark earned a place in:
recognition from leading
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organizations for our approach to 2020+ Top Companies 2020 Diversity
Engage boards when promoting and nurturing an inclusive for Executive Women by Best Practices
developing and evaluating and diverse workplace environment Working Mother Media Inclusion Index
inclusion and diversity and advancing leadership
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strategies opportunities for women. See full list of awardsTalent Development
Leadership
Message
Developing talent and Strong leadership Employee Resource Groups
Our Business
leaders at all levels in the requires ongoing
organization is critical to our Core Values coaching and Kimberly-Clark is proud to offer employees the opportunity to
in 2020
long-term success. To attract, feedback, so we join Employee Resource Groups (ERGs). These groups include
engage, develop, reward, Authentic: Our heritage is encourage our leaders networks for those of African, Hispanic, Latino, and Asian
and retain the best and the one of honesty, integrity, and to frequently engage ancestry, women, and LGBTQ+, as well as parents, caregivers,
brightest, we strive to create courageously doing the right in open dialogue with people with disabilities, military veterans, and new employees.
thing. their employees. These
Our Strategy for the
an inclusive work environment Our ERGs promote career development by allowing employees
Decisive Decade
that fosters personal and conversations were to connect with and learn from one another and help amplify
professional growth. especially important our inclusion and diversity efforts through our Global Caring
Accountable: We take during the pandemic, Conversations.
Kimberly-Clark’s values play ownership for our business and when business priorities
a critical role in establishing our future. and objectives were
Social Impact
Caring for Our Community this work environment. Our changing rapidly.
Inclusion & Diversity employees strive to live by
Talent Development
these principles every day Innovative: We are committed
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Human Rights & Ethical Practices
and use them as a compass to new ideas that add value
Making
Ingredients & Transparency
Product Quality & Safety for engaging with partners, for our customers, our business,
Environmental, Health & Safety
consumers, customers, and and our world.
each other. Our values unify
our employees, shaping our
culture and the future we Caring: We respect each other
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envision for our company. and care for the communities
where we live and work.
FootprintKimberly-Clark’s
Learning Culture
Leadership
Message
At Kimberly-Clark, we cultivate a learning culture that not only enables our employees In 2020, we launched the Activating Inclusive We also developed five training modules
to positively impact billions of lives but also provides them with the knowledge to Leadership Lab, a three-week program covering topics essential for success in our
Our Business
know how to make a lasting difference. Our learning culture empowers our employees exploring unconscious bias mitigation and new socially distanced work environment,
to meet the moment by knowing our business, leading with impact, and living our inclusive leadership strategies. To date, 40% of enabling our employees to remain engaged.
in 2020
purpose and culture. The result is a company focused on creating a better world for team leaders in North America have completed
the products we make, the workplace we cultivate, and the communities we serve. the course. We are now rolling out the training
to all global managers during 2021. These modules include:
Personal Well-Being
Our Strategy for the
Kimberly-Clark emphasizes building employee
Decisive Decade
knowledge and capabilities on human rights.
Through training and other tools, we enable
our operations and supplier-facing teams to Individual Productivity
understand, identify, and act on forced labor
and other potential human rights risks in our
Social Impact
Caring for Our Community supply chain. Team Productivity
Inclusion & Diversity
Talent Development
Lives Better
Human Rights & Ethical Practices
Meeting Productivity
Making
Ingredients & Transparency
Product Quality & Safety
Environmental, Health & Safety
Technology Tools
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FootprintHuman Rights &
Leadership
Message
Ethical Practices
Our Business
in 2020
Kimberly-Clark’s values of authenticity, Our Code of Conduct and Human In recognition of our
accountability, innovation, and caring Rights Policy establish Kimberly- ethics policies and
enable us to provide better care for a Clark’s ethical expectations and practices, Kimberly-Clark
was once again named
Our Strategy for the
better world. create accountability across key issue
Decisive Decade
areas. one of the "World's Most
Our Ethics and Compliance Program Ethical Companies" in
fosters a culture of integrity that These commitments extend beyond 2020 by the Ethisphere
supports our employees in living out our corporate walls to also encompass Institute, an independent
these values and ensures a workplace our suppliers’ employees and research center that
Social Impact
Caring for Our Community where all are treated with respect. workplaces. promotes best practices
Inclusion & Diversity in corporate ethics and
Talent Development
governance.
Lives Better
Human Rights & Ethical Practices
Making
Ingredients & Transparency
Product Quality & Safety
Environmental, Health & Safety
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