Duke Energy Smart $aver Incentive Programs - Larry Airey NC Senior Trade Ally Outreach Representative
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Duke Energy Smart $aver ® Incentive Programs Larry Airey NC Senior Trade Ally Outreach Representative
Non-Residential Smart $aver ® Incentive Programs 2011 Incentives Paid $15,000,000 For 2012 $21,500,000 2013 $23,000,000 2
Why invest in energy efficiency? Lowers energy costs for years to come Money saved to invest back into the business Minimize future rate increases Helps utility defer the cost of building additional generating facilities Fosters a cleaner environment by saving valuable energy resources Provides a more comfortable, positive work/learning environment Lowers market prices by increasing sales volume of higher efficiency equipment 3
Where is Energy Being Used? Commercial Energy Expenditures Lighting 20% 20% Space Heating Space Cooling 4% Ventilation Refrigeration 5% 16% Electronics 5% Water Heating 8% 12% Computers 10% Other 4
Non-Residential Smart $aver ® Incentive Programs 1 KW Generation Capacity 1 KW Generation Capacity Construction cost $2,500 to $3,500* *According to Synapse Energy Economics, Inc. 2008 5
Non-Residential Smart $aver ® Incentive Programs 1 KW Generation Capacity 1 KW Generation Capacity Ten, 8-10w LED = 80-100W or 90% savings Up to $10 per lamp or $100 total incentives LEDs must be Energy Star or DLC to qualify for incentives 6
Non-Residential Smart $aver ® Incentive Programs 1 KW Generation Capacity Who is eligible? (Custom and Prescriptive Programs) Smart $aver® Incentives are available to all Duke Energy business customers with two exceptions: Not on a residential rate Cannot have opted out ? 7
Non-Residential Smart $aver ® Incentive Programs 1 KW Generation Capacity What is Opted Out? All customers on an Industrial rate and those commercial customers consuming 1 ? million kilowatt-hours annually are eligible to opt out. The 1 million kWh is per meter and not an aggregate. If there is an account on the property that qualifies to opt out (an Industrial or one that has 1 million kWh’s) then other General Service accounts on that same property or contiguous property are also eligible to opt out. The opt in/out enrollment period usually occurs annually from Nov. 1 to Dec. 31. 8
Non-Residential Smart $aver ® Incentive Programs 1 KW Generation Capacity Who is eligible to receive Incentive? (Custom and Prescriptive Programs) Customer or Vendor can receive the incentive Vendor must agree to lower the invoice by the amount of the incentive. 9
Non-Residential Smart $aver® Prescriptive Incentive Programs Six Technology Groups Information Technology Lighting HVAC (cooling) Process Equipment Includes, chillers, Pumps & Food services equipment Mini Splits variable frequency drives Over 340 Prescriptive incentive possibilities 11
Non-Residential Smart $aver ® Prescriptive Incentive Programs Project Eligibility Prescriptive 1 KW Generation Capacity 1. Equipment has not already received an incentive 2. Application must be completed in full, with supporting documentation 3. Payment is received after installation Prescriptive Application 1. Submit application after installation of eligible equipment 2. Applications due 90 days after project completion 3. A sample of all applications are verified after installation 12
HIGH EFFICIENCY LIGHTING INCENTIVES Up to $25 incentive per fixture for retrofit of T12 lighting to High Performance T8 with CEE Lamps and Ballast Up to $12 incentive per fixture for retrofit of standard T8 lighting to high performance or reduced wattage T8 with CEE Lamps and Ballast Up to $80 incentive per fixture for retrofit of high bay metal halide lighting to T8 or T5 13
HIGH EFFICIENCY EXTERIOR LIGHTING INCENTIVES Up to $200 for Exterior LED or Induction Fixture Up to $300 for Parking Garage/Parking Deck LED or Induction Fixture 14
NEW HIGH EFFICIENCY INTERIOR LIGHTING INCENTIVES LED Panels - $40 per fixture Replacing T12 or T8 1x4, 2x4, 2x2 1, 2, 3, & 4 lamp Retrofit, New Construction, Failed Equipment DLC approved retrofit kits for linear panels are eligible for incentives under this measure. LED tubes do not qualify under this measure can be submitted as custom. LEDs must be on the DLC qualified product list and in the appropriate category to be eligible for incentives. *Note that at this time, DLC does not qualify screw-in “lamps” intended as HID replacements as retrofit kits 15
NEW HIGH EFFICIENCY INTERIOR LIGHTING INCENTIVES For the 1x4, 2x2 and 3x4 to qualify for an incentive, products must be listed on the Design Lights Consortium qualified products list in the appropriate category. Duke Energy will accept the following categories for these measures: Lamp-style Retrofit Kits for Linear Panels (2x2 Troffers) Lamp-style Retrofit Kits for Linear Panels (1x4 Troffers) Lamp-style Retrofit Kits for Linear Panels (2x4 Troffers) 2x2 Luminaires for Ambient Lighting of Interior Commercial Spaces 1x4 Luminaires for Ambient Lighting of Interior Commercial Spaces 2x4 Luminaires for Ambient Lighting of Interior Commercial Spaces Retrofit Kits for 2x2 Luminaires for Ambient Lighting of Interior Commercial Spaces Retrofit Kits for 1x4 Luminaires for Ambient Lighting of Interior Commercial Spaces Retrofit Kits for 2x4 Luminaires for Ambient Lighting of Interior Commercial Spaces Linear Ambient Luminaires: Direct Linear Ambient Luminaires: Indirect LEDs must be on the DLC qualified product list and in the appropriate category to be eligible for incentives. . DLC approved retrofit kits for linear panels are eligible for incentives under this measure. LED tubes do not qualify under this measure can be submitted as custom 16
NEW HIGH EFFICIENCY INTERIOR LIGHTING INCENTIVES For the 1x4, 2x2 and 3x4 to qualify for an incentive, products must be listed on the Design Lights Consortium qualified products list in the appropriate category. PLEASE NOTE: DLC DEFINES ALL TUBE-STYLE LED PRODUCTS TO FALL UNDER THE LINEAR REPLACEMENT LAMPS CATEGORIES, EVEN IF SAFETY ORGANIZATIONS CLASSIFY THEM AS RETROFIT KITS DUE TO THE NEED TO PERFORM ELECTRICAL OR MECHANICAL ALTERATIONS TO THE EXISTING FIXTURE FOR PROPER INSTALLATION. ONLY FULLY-INTEGRATED “INSERT” STYLE KITS WILL BE ELIGIBLE UNDER THE RETROFIT KIT CATEGORIES. Duke Energy Prescriptive LED Panel incentives are for fixtures. Changing out lamps does not qualify for the prescriptive incentive, may qualify for custom. 17
NEW HIGH EFFICIENCY INTERIOR LIGHTING INCENTIVES LED High Bay $170 to $225 per Fixture Replacing 251W-400W and >400W HID LED Low Bay $80 to $90 per Fixture Replacing up to 175W and 176-250W HID LEDs must be on the DLC qualified product list and in the appropriate category to be eligible for incentives. *Note that at this time, DLC does not qualify screw-in “lamps” intended as HID replacements as retrofit kits 18
NEW HIGH EFFICIENCY INTERIOR LIGHTING INCENTIVES LED Track Light - $35 per fixture Energy Star® LED lamp replacing incandescent - $10 per lamp LEDs must be on either Energy Star® or the DLC qualified product list and in the appropriate category to be eligible for incentives. 19
NEW HIGH EFFICIENCY LIGHTING INCENTIVES More new LED Incentives LED Canopy Lights replacing HID various wattages - $80 to $170 per fixture LED Display Case - $10 per fixture LED Portable Task Light - $25 per fixture LED Shelf-mounted Task Light Replacing T8 - $10 per foot LED Bollards – $40 per fixture LED Floodlight replacing >100W Incandescent, halogen or HID - $50 per fixture LED Traffic Signals replacing incandescent - $12.50 per lamp LED Pedestrian Signals replacing incandescent – $25 per signal LEDs must be on the DLC qualified product list and in the appropriate category to be eligible for incentives. 20
NEW HIGH EFFICIENCY LIGHTING INCENTIVES Exterior LED Lighting motion sensor controls (not in parking deck) - $27 per control Occupancy Sensors - $20-$40 per sensor Daylight Sensor – $20 per sensor 21
ENERGY EFFICIENT CHILLERS Up to $64/ton incentive for AHRI-rated efficient Chiller Air Cooled Chillers / Water Cooled Make/Model # AHRI Tons/Unit Full-load kW/ton IPLV kW/ton Operable Chiller performance and IPLV must be tested under AHRI conditions - submit documentation of compliance Incentives are capped at 75% of the equipment and external labor cost. 22
Unitary and Rooftop Air Conditioning Unitary and Rooftop Air Conditioning
ENERGY EFFICIENT HVAC Ductless Mini-Splits AC – AHRI reference # with SEER of 18 or EER of 12.5 - $120 per ton Heat Pump – AHRI reference # with SEER of 18 or EER of 12.5 and HSPF of 9.5 - $240 per ton Cool Roof Initial Solar reflectance greater than or equal to 0.7 - $0.10/sq. ft. Low sloped roof 2:12 inches or less, no PV panel obstruction, over electrically cooled space. Demand Control Ventilation Retrofit only - $0.10/sq. ft. 24
ENERGY EFFICIENT HVAC Window Film Incentives SHGC or 0.40 or less or a shading coefficient of 0.45 or less $1/sq. ft. Water Heater Pipe Insulation Electric domestic water heaters - $1/ft. Faucet Aerator Electric domestic water heaters retro fit only 0.5 to 1.0 GPM – $5/unit Low Flow Showerhead Electric domestic water heaters retro fit only - $12.50/unit 25
ENERGY EFFICIENT HVAC Setback/Programmable Thermostat Up to $50/thermostat Guestroom Energy Management Controls for rooms heated with Electric $80/ room Guestroom Energy Management Controls for rooms heated with Gas $30/ room 26
Energy Efficient Food Service Equipment ENERGY STAR® Fryer – (electric) $200.00/fryer ENERGY STAR® Steam Cookers $1,200.00/cooker ENERGY STAR® Commercial Convection Oven $300.00/oven ENERGY STAR® Commercial Griddle –Electric $300.00/griddle 27
Energy Efficient Food Service Equipment Commercial Combination Oven (90 lbs/hr) – (electric) $1,912.00/oven ENERGY STAR® Hot Food Holding Cabinet Half Size Insulated $300 /cabinet Three Quarter Size Insulated $400/cabinet Full Size Insulated $500/cabinet 28
Energy Efficient Food Service Equipment ENERGY STAR® Glass and Solid Door Reach-in Freezers Up to $150 ENERGY STAR® Glass and Solid Door Reach-in Refrigerators Up to $150 ENERGY STAR® Ice Machine Up to $200 29
Energy Efficient Food Service Equipment Vending Equipment Controller (retrofit only) $50.00/controller Snack Machine Motion Controller (retrofit only) $20.00/controller Beverage Reach-in Controller (retrofit only) $50.00/controller Anti-Sweat Heater Controls $50.00/door Night covers for displays $5/lineal ft. Door gaskets for cooler or freezer $1/lineal ft Pre-Rinse Sprayer $18/per sprayer 30
New Energy Efficient Food Service Equipment Energy Star Vending Machine $80 Automatic Door Closer for Coolers and Freezers $40 Energy Star Dishwasher for high and low temperature (electric water heater) Under the Counter $400 Single Tank Door Type $700 Single Tank Conveyor $1000 Multiple Tank Conveyor $1500 31
Energy Efficient Food Service Equipment ECM Walk-In Cooler and Freezer Motors – ECM replacing PSC (retrofit only) $39/motor ECM Walk-In Cooler and Freezer Motors – ECM replacing SP (retrofit only) $39/motor ECM Refrigerated or Freezer Display Case Motors $39/motor 32
New for 2014 Information Technology Information Technology 33
New for 2014 Information Technology Energy Star 6.0 Desktop Computer - $10/ Computer Energy Star 6.0 Small Scale Server - $15/Small Scale Server ENERGY STAR® Must be listed on ENERGY STAR ® Version 6.0 qualified list Energy Star 2.0 Computer Server - $15/server ENERGY STAR® Computer Server – Must be listed on ENERGY STAR ® Version 2.0 qualified list PC Power Management System $6/desktop system Controlled Plug Strip $4/plug strip 34
New for 2014 Information Technology IT Technology Server Virtualization $2000/ 10 servers removed Proof of recycling/disposal is required to ensure that the consolidated servers have been removed and will not re-enter the market. A minimum of 10 servers must be virtualized, consolidated, removed and recycled/disposed of to qualify for incentive. A single new server must perform the functions of the removed servers using virtualization. Customer must submit a server inventory report documenting the existing servers that were removed and the new servers that were installed. 35
Non-Residential Smart $aver ® Incentive Programs All Incentives capped at 75% of equipment cost. Please refer to the online applications for complete terms and conditions. Additional requirements may apply. 36
Why Invest in Energy Efficiency 37
Why Invest in Energy Efficiency Owner-Occupied Properties More Competitive More Profitable More Valuable Lower Occupancy Lowering “heat, power Lower operating expense cost enables competitive and light” cost improves expense increases pricing profitability earnings per share Sustainability & comfort Greater comfort & convenience More efficient facilities can help attract or retain supports higher productivity have higher resale employees, investors, and values customers 38
Why Invest in Energy Efficiency Income Properties More Competitive More Profitable More Valuable Lower Occupancy cost Better tenant retention Higher rent revenue and attraction increases cash flow Enhanced comfort Lower vacancy rates result Lower operating cost increase and productivity in higher rent revenue cash flow Sustainability that gives Lower tenant utility bills Higher net operating marketing advantage support higher base rates income (NOI) supports higher appraisal 39
Why Invest in Energy Efficiency Proving the productivity Boost Greening the Building and the Bottom Line Published 1994 Joint effort from the Department of Energy and the Rocky Mountain Institute. Performed more than twenty years ago, it still holds true today. Here’s a summary of the findings: Lockheed: 15% rise in production; 15% drop in absenteeism West Bend Mutual Insurance: 16% increase in claims processed ING bank: 15% drop in absenteeism Verifone: 5% increase in productivity; 40% drop in absenteeism “By Mark Jewell, Wall Street Journal best-selling author of Selling Energy: Inspiring Ideas That Get More Projects Approved! This content is excerpted from Jewell Insights, Mark Jewell's daily blog on ideas and inspiration for advancing efficiency. Sign up at SellingEnergy.com.” 40
Why Invest in Energy Efficiency Energy Efficiency Helps Many Line Items on the P&L Less repairs/maintenance Less scrap Less utilities Higher rental rates Better tenant retention Better tenant attraction Less need for capital expense reserves Could you use a capital expense cost recovery clause and have tenants help repurpose wasted utility dollars to help improve your building? (BOMA suggests if you replace prior to failure you can recover.) 41
Why Invest in Energy Efficiency Industry Margins Source: Stern School of Business as NYU; using data from S&P Capital IQ, Bloomberg and the Fed Retail (General) 2.90% Grocery and Food 0.75% Net margin, net profit margin, profit margin, and net profit ratio all refer to a measure of profitability that is calculated by finding the net profit as a percentage of revenue. $1 in energy savings = $133.33 added revenue 0.75% net profit margin 42
Why Invest in Energy Efficiency 150,000 Sq. Ft. Facility Parking has 50, 400W HID light fixtures Grocer has 100, 400W HID light fixtures Retail has 40w per lamp, 4 lamp T12 Fluorescent fixtures Plan on replacing with LEDs 43
Why Invest in Energy Efficiency 150,000 Sq. Ft. Facility Parking has 50, 400W HID light fixtures estimated annual energy cost = $7,500 Grocer has 100, 400W HID light fixtures estimated annual energy cost = $33,060 Retail has 200, 40w per lamp, 4 lamp T12 Fluorescent fixtures estimated annual energy cost = $24,500 Total Annual Energy Cost for Lighting = $65,060.00 44
Why Invest in Energy Efficiency 150,000 Sq. Ft. Facility Plan on replacing with LEDs reducing the wattage by 70% Parking 50 light fixtures estimated annual energy cost = $2,250 ($5,250 annual savings) Grocer 100 light fixtures estimated annual energy cost = $9,900 ($23,160 annual savings) Retail has 200 Panel fixtures estimated annual energy cost = $7,335 ($17,165 annual savings) Estimated Total Annual Energy Cost of Lighting = $19,485 Annual savings = $45,575.00 45
Why Invest in Energy Efficiency Industry Margins Source: Stern School of Business as NYU; using data from S&P Capital IQ, Bloomberg and the Fed $1 in energy savings $133.33 added revenue 0.75% net profit margin Retail (General) 2.90% $17,165.00 energy savings = $591,896.55 added revenue Grocery and Food 0.75% $23,160 energy savings = $3,088,000 added revenue Parking Lot $ 7,500 energy savings 46
Non-Residential Smart $aver ® Incentive Programs Tropical Foods “After a local lighting professional told us how we Project Financials could reduce energy costs by implementing new Projected Energy Savings technology, we replaced every light in the building. We’ve seen energy savings that even $20,000/ year exceeded their estimations.” John Bauer, President Simple Payback Retrofitted 400W HID to Energy Efficient T8 High Bay 1 year 11 months Fixtures Capital cost - $47,000 Project Return 50% Smart $aver Prescriptive Incentive - $8,750 Net Customer Cost - $38,250 Annual energy savings - $20,000 47
Non-Residential Smart $aver ® Incentive Programs Tropical Foods I have been reading a new book by Mark Jewell , “Selling Energy”. One of the chapters, “Do People Project Financials Really Decide or Simply Compare?” Projected Energy Savings $20,000/ year When asked, “What is my payback period” you Simple Payback simply say “2 years”. Customer is thinking, “I have 1 year 11 months money in my pocket now and it feels comforting having access to that capital. If I do the investment Project Return 50% you are proposing, I have to wait two years to get my money back. Thanks, but no thanks.” 48
Non-Residential Smart $aver ® Incentive Programs Tropical Foods What if instead of saying 2 years you said “50 percent” ? Project Financials Projected Energy Savings Now what comparison could they make? I can $20,000/ year invest in your product/service and get a 50% Simple Payback return or I can go out and invest in a 24 month 1 year 11 months CD and get a 1.33% return. Now this is an apples or oranges comparison, but the decision Project Return 50% maker may feel totally comfortable in using this to make their decision. 49
Why Invest in Energy Efficiency Industry Margins Source: Stern School of Business as NYU; using data from S&P Capital IQ, Bloomberg and the Fed $1 in energy savings $34.48 added revenue 2.90% net profit margin Retail (General) 2.90% $17,165.00 energy savings = $591,896.55 added revenue 200 LED Troffer DLC Panel Lights replaced T12 Cost of $169.90 per fixture = $33,980.00 Simple ROI = 1.9 Years = 52.6% annual return Smart Saver Incentive at $40 per fixture = $8,000.00 Cost of Project less Smart Saver incentive = $25,980.00 1.5 year ROI = 66.66% annual return or customer can invest in a 24 month CD = 1.33% annual return 50
Non-Residential Smart $aver ® Incentive Programs Smart $aver® Custom Incentive Program 51
Non-Residential Smart $aver® Prescriptive Incentive Programs Technology Groups Information Technology Lighting Process Equipment HVAC (cooling) Food services equipment Includes thermal storage, chillers Pumps & variable frequency drives Other Unique Energy Saving Opportunities 52
Smart $aver® Custom Incentive Program High-efficiency equipment that falls outside the scope of our standard prescriptive offers may still be eligible for incentives. The Smart $aver Custom Incentive program picks up where the Prescriptive Incentive program leaves off. Whether you’re installing building automation controls, upgrading compressed air systems or implementing other unique energy efficient technologies, Smart $aver custom incentives can help you offset up-front costs and improve your bottom line. Custom projects can vary widely and are sometimes complex. Here are some helpful hints to consider before beginning the incentive application process. • Only Duke Energy commercial and industrial electric customers are eligible to receive custom incentives. • To receive custom incentives, approval must be granted prior to the initiation of the project. • For complex projects, calculating the energy savings can often require engineering expertise. Before applying you may want to consider whether you have the resources to provide all the required information. • The application and approval process typically takes 1-2 months. 53
Smart $aver® Custom Incentive Program • Project Eligibility Custom 1. Equipment has not already received an incentive 2. Application must be completed in full, with supporting documentation 3. Payment is received after installation Custom Application 1. Apply before project initiation (before signing purchase order, purchasing equipment and or installing equipment) 2. Wait for approval before installation (at least 1 month) 3. A high percentage are verified 54
Smart $aver® Custom Incentive Program Phase 1 Application Custom Incentive Application - Part 1 (required): • This is the main application form that must be submitted in order to receive an incentive payment. Custom Incentive Application - Part 2 (required): • Select the appropriate worksheet for your project type. (Excel spreadsheet*) Phase 2 Application Evaluation Duke Energy assesses the application and provides a technical evaluation. A preliminary incentive value is calculated and pre-approval is granted. (Allow 1–2 months for completion.) Phase 3 Project Installation The equipment is installed and Duke Energy processes payment of the incentive. (Allow 10 days after installation for payment.) 55
Preferred Customized Calculation Tools Please refer to the list below of the preferred software tools to use when calculating the baseline electrical usage and the electrical usage of the proposed high-efficiency equipment or system. Software Tool Category : eQuest : Nonresidential retrofits and new construction EnergyPlus : Nonresidential retrofits and new construction; Whole building simulation Carrier® HAP: HVAC Trane® Trace TM : HVAC DOE OIT Pumping System Assessment Tool (PSAT) : Pumps MotorMaster+ : Motors AirMaster : Air compressor systems Emerson TM Product Selection & Energy Analysis : Refrigeration compressor retrofits using BIN analysis. 2 For projects of approximately 250,000 kWh or less DOE2.2R: Refrigeration measures SkyCalc TM: Skylighting BinMaker®: Weather data analysis tool AFT Fathom : Fluid flow analysis for industrial systems 56
Smart $aver® Custom Incentive Program • Custom Incentive Selection Process – Every Application is unique and reviewed on a stand-alone basis – Submitting an application does not guarantee an incentive – Primary Criteria considered- 1. Electric savings to the customer (kWh and kW) – Determine the realistic and likely electric reductions – Natural gas, maintenance, operational, etc savings are great for the customer but are not used to determine the incentive 2. Incremental project cost (compare EE option to standard/code) 3. Cost-effectiveness (encourage the most cost effective options) 4. Technical viability (conform to codes and standard engineering practices) 5. Useful life 6. Payback > 1 year 7. Incentive cannot exceed 75% of incremental cost – This review often involves a request for additional information or dialogue for clarification 57
Smart $aver® Custom Incentive Program Examples that are NOT eligible for Custom Incentives Renewable energy generation projects, including Solar PV Work that was begun prior to Duke Energy incentive approval Projects that cannot be supported with data and calculations performed using acceptable engineering methods De-lamping of lighting fixtures, unless the project involves a complete redesign and a lighting study shows that the proposed light levels are appropriate Eliminating electric loads, or moving to another facility Replacing electric loads with another fuel source Measures that are not sustainable over time 58
Non-Residential Smart $aver ® Incentive Programs Smart $aver® Incentives are available to all Duke Energy business customers with two exceptions: Not on a residential rate Cannot have opted out Who can receive the payment? Customer, Vendor, or other Third Party can receive the incentive payment Important Application Differences Prescriptive Application Custom Application 1. Submit application after installation of eligible 1. Apply before project initiation equipment 2. Wait for approval before installation (at least 1 2. Applications due 90 days after project completion month) 3. A sample of all applications are verified after 3. A high percentage are verified installation 59
2014 Smart Saver Custom Changes Actual equipment purchase not a requirement for eligibility Some maintenance, retro-commissioning & re-commissioning type measures are eligible Examples – Repairing inoperable outdoor air damper – Programming new functionality into an existing BAS – Re-tuning an existing HVAC system for new occupancy Typical analytical rigor and pre-approval requirements still apply Persistence of savings is required Savings that rely on human behavior are not eligible Utilizing existing functionality (like changing set point) is not eligible Leased equipment is eligible Special conditions and application requirements apply. Contact your Trade Ally Outreach Rep before heavy customer engagement 60
Non-Residential Smart $aver ® Incentive Programs Please refer to the online applications for complete terms and conditions. Additional requirements may apply. 61
Case Studies Davidson College The on-campus athletic facility’s energy consumption during large events was nearly identical to consumption Project Financials levels during non-peak times. Simple Payback – 2.5 years Replaced pneumatic controls with a direct digital Project Return – 39% control system and retrofitted air handlers with new valves, damper actuators and variable speed drives. “The energy efficiency work continues to demonstrate an Capital cost - $345,000 average improvement of 30 Smart $aver Incentive - $75,000 percent over readings taken Net Customer Cost - $270,000 before the upgrades.” Annual energy savings - $110,000 62
Non-Residential Smart $aver ® Incentive Programs • If you need help: - Customer Service: 1-866-380-9580 - “Ask a Question” online - Call your Smart Saver Trade Ally Representatives directly for assistance: North Carolina: Larry Airey – 704-773-7282 Larry.airey@duke-energy.com Charlotte Mecklenburg, Cabarrus, Iredell, Union Counties in NC York, Chester and Lancaster Counties in SC 63
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