CARREFOUR CODE OF BUSINESS CONDUCT
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CARREFOUR
CODE
OF BUSINESS
CONDUCT
CARREFOUR_CODE DE CONDUITE_VGB_V2.indd 1 20/07/10 18:28CARREFOUR_CODE DE CONDUITE_VGB_V2.indd 2 20/07/10 18:28
Our Code of Business Conduct
defines the way we do retail.
Dear colleagues,
Being in retail, and in contact with millions of customers on a daily basis
and thousands of partners across the world, brings certain responsibilities
which we must assume in an exemplary manner.
It goes to the heart of our company’s image and the confidence we inspire
in others. Each one of us is a representative of our brand and in this way
helps build our reputation.
For this reason, Carrefour has decided to formalise its Code of Business
Conduct and bring it to everyone’s attention.
Comprising ten core principles, this code provides a framework in which
we conduct our business and prioritises respect for ethics and for the law.
It describes the behaviour expected from each employee, regardless of
the place or entity in which he or she works.
The code engages our sense of individual responsibility. Applying this code
will reinforce the development of a culture of trust and integrity within the
company. It will be for each employee a source of pride and reassurance
that they work for a responsible company.
I am counting on each of you to ensure, in all circumstances, respect for the
principles of our Code of Business Conduct. Your exemplary behaviour is
essential for the success of our business and for guaranteeing long lasting
commercial relations and partnerships. You can, of course, count on me to
respect and to ensure the respect of this code at all levels of our company.
This being the prerequisite to become the preferred retailer.
Lars Olofsson
Chief Executive Officer & Board Member
1
CARREFOUR_CODE DE CONDUITE_VGB_V2.indd 3 20/07/10 18:28A CODE
OF CONDUCT
THAT SERVES
OUR AMBITION
AND OUR
VALUES
CARREFOUR_CODE DE CONDUITE_VGB_V2.indd 4 20/07/10 18:28
Our ambition: to become the preferred retailer.
Everywhere we operate, we are doing everything possible
to delight our customers and consumers, and help them
enjoy better quality lives every day.
Three values bring us closer to our clients and consumers.
They reflect our personality and guide us in our daily
activities.
• C
OMMITTED: we constantly strive to exceed
expectations, to bring more added-value and to find
new solutions for a better quality of life.
• CARING: we are forever attentive and listen to our
customers. We welcome them into our stores and meet
their needs with kindness, conviviality and precision.
• POSITIVE: we face every challenge with energy and
enthusiasm, and are in constant search for new ideas to
delight the lives of our customers and consumers.
3
CARREFOUR_CODE DE CONDUITE_VGB_V2.indd 5 20/07/10 18:28EXEMPLARY
PRACTICES
FOR
RESPONSIBLE
AND
SUSTAINABLE
GROWTH
CARREFOUR_CODE DE CONDUITE_VGB_V2.indd 6 20/07/10 18:28This code aims to formalise both a framework in which
the Carrefour Group can carry out its business and the
ethical framework in which all employees of the Carrefour
Group must carry out their professional activities on a daily
basis.
• W e must inspire confidence and respect through
exemplary practices to ensure responsible and
sustainable growth.
• Each person must know and respect this code, what
it says and what it means, regardless of their position
within the company, and show thought, common sense
and good judgment in its application.
• Management must set the standard through its behaviour
and be committed to the promotion of a culture of
confidence and integrity at the heart of the Group.
• No performance target can be imposed nor accepted, if
its realisation implies the breach of the company’s ethical
principles.
Our guiding principles and conduct are also in keeping
with the Carrefour Group’s continued commitment to
the respect and promotion of fundamental principles,
notably:
• t he Universal Declaration of Human Rights;
• the International Labour Organization Conventions, in
particular those concerning the prohibition of child
labour and forced labour;
• the OECD guiding principles, in particular the fight
against corruption;
• the ten principles of the UN Global Compact;
• the International Agreement of May 2001 with the UNI
(Union Network International).
Carrefour has also adopted procedures to ensure that
its main suppliers and sub-contractors respect these
fundamental principles and conventions, in particular,
the “Carrefour Social Charter for our suppliers.”
5
CARREFOUR_CODE DE CONDUITE_VGB_V2.indd 7 20/07/10 18:28OUR
PRINCIPLES
OF
BUSINESS
CONDUCT
CARREFOUR_CODE DE CONDUITE_VGB_V2.indd 8 20/07/10 18:281 Strictly respect the law
2 Contribute to a safe and healthy working
environment
3 Commit to diversity and good working
conditions
4 Protect the Group’s assets and resources
5 Guarantee confidentiality
6 Avoid conflicts of interest
7 Refuse all forms of corruption
8 Develop loyal and transparent business
practices
9 Provide reliable and accurate reporting
10 Be an ambassador of the Carrefour brand
7
CARREFOUR_CODE DE CONDUITE_VGB_V2.indd 9 20/07/10 18:28STRICTLY RESPECT
THE LAW
• Carrefour provides an appropriate training programme for •
its employees, enabling them to acquire the necessary legal
understanding for their work.
• All employees must acquire sufficient understanding of the
rules of law and the obligations applicable to their professional
activities, and comply with them in good faith.
• All employees must avoid any activity, behaviour, agreement
or partnership that could lead them, other group employees or
third parties to engage in illegal activities.
•
• In compliance with financial market regulations, it is strictly
forbidden to communicate to third parties, or to use for one’s own
benefit or on behalf of someone else, any financial information •
that has not yet been made publicly available, that could risk
influencing the Group’s share price.
• In case of any doubt or difficulty in interpreting, understanding •
or applying regulations or legal issues, employees should consult
their supervisors or the legal department and take into account
any recommendations or decisions.
8
CARREFOUR_CODE DE CONDUITE_VGB_V2.indd 10 20/07/10 18:28CONTRIBUTE TO A SAFE
AND HEALTHY WORKING
ENVIRONMENT
for • Each employee has the right to work in a safe and healthy
gal working environment, and must contribute to this environment
by behaving responsibly and respecting the health, hygiene and
safety regulations applicable to his or her workplace.
the
nal
COMMIT TO DIVERSITY
AND GOOD WORKING
ent
or
CONDITIONS
• All forms of discrimination are prohibited, from the hiring stage,
throughout professional life.
ctly
wn
ion • Intimidation or harassment of whatever nature, by any person,
isk in the workplace or with regard to an employee’s professional
activities, is not tolerated.
ing • Employees’ representatives and their prerogatives are
sult respected.
unt
9
CARREFOUR_CODE DE CONDUITE_VGB_V2.indd 11 20/07/10 18:28PROTECT THE GROUP’S
ASSETS AND RESOURCES
• We are all, collectively and individually, responsible for the •
protection and effective and appropriate use of the assets and
resources of the Carrefour Group.
• No employee can claim for his or her own personal use, or that
of a third party, any of the Group’s assets.
•
• Fraudulent use of the Group’s intellectual property rights or
know-how is strictly forbidden, as is the copying of software
used by the Group without prior authorisation.
GUARANTEE
CONFIDENTIALITY
• Each employee is required to exercise discretion and loyalty in •
expressing themselves with reserve and restraint, in the context
of everyday conversation as well as on online forums and online
social networking sites.
•
• Confidential information includes data or documents that are
not publicly available, and which communication to third parties •
could be of a nature to harm the interests of the Group, of its
employees, suppliers or customers.
• Each employee is entrusted with and fully responsible for the
confidential information they receive, and shall only use such •
information internally to meet business needs.
10
CARREFOUR_CODE DE CONDUITE_VGB_V2.indd 12 20/07/10 18:28AVOID CONFLICTS
OF INTEREST
the • Each employee must avoid situations where their interests or
and those of someone close to them could find themselves in conflict
with those of the company or of the Group, or risk compromising
their independent judgement or professional integrity, or be
hat detrimental to the Group’s image or reputation.
• When confronted with a risk of conflict of interest, employees
or must inform their supervisors immediately and refrain from
are getting involved in relations Carrefour has with the third party
concerned, until a solution can be found.
REFUSE ALL FORMS
OF CORRUPTION
y in • Carrefour rejects corruption in relations with its stakeholders,
ext whether it consists of offering or receiving an unjustified
ine advantage.
• Carrefour makes no financial contributions to political life.
are
ies • Each employee must refuse to accept, for themselves or for those
its close to them, any advantage, be it direct or indirect, from any
person having - or seeking to create or develop - business relations
with any of the Group’s companies.
the
uch • When gifts or invitations are received, the principle of transparency
requires that employees immediately inform their supervisor.
11
CARREFOUR_CODE DE CONDUITE_VGB_V2.indd 13 20/07/10 18:28DEVELOP LOYAL
AND TRANSPARENT
BUSINESS PRACTICES
• Carrefour respects the rules of competition law. •
• Our actions must be guided by a continued and paramount
concern for the clients’ interests.
•
• All of the Group’s suppliers and service providers must be selected
and treated objectively and loyally, in the context of transparent
business practices and respect for the Group’s commitments.
• All employees are prohibited from engaging in understandings,
or any other disloyal practices, that have as a consequence harm
to free competition.
•
•
12
CARREFOUR_CODE DE CONDUITE_VGB_V2.indd 14 20/07/10 18:28PROVIDE RELIABLE AND
ACCURATE REPORTING
• Carrefour maintains the confidence of its shareholders by
regularly providing exact, transparent, pertinent and full
information.
unt
• Each employee is personally responsible for the documents and
reports that he or she drafts, and the information they produce.
ted
ent
.
gs,
rm BE AN AMBASSADOR
OF THE CARREFOUR BRAND
• Each employee is a representative of Carrefour and must convey
a positive image of the Group.
• To this end, he or she must know and respect the Group’s rules
of communication.
13
CARREFOUR_CODE DE CONDUITE_VGB_V2.indd 15 20/07/10 18:28ALL
COMMITTED
TO RESPECTING
THE CODE
CARREFOUR_CODE DE CONDUITE_VGB_V2.indd 16 20/07/10 18:28• All Carrefour Group employees shall respect this code
and its principles of action and conduct.
• Executive Directors are responsible for the distribution
and guaranteeing the implementation of this code in
their BU.
• Each manager must oversee the distribution of this
code amongst his or her team, ensure it is understood
and implemented and give their employees the means
to achieve their objectives, without having to derogate
from the code.
• All Carrefour employees are asked to alert their direct
supervisor immediately of any behaviour or action they
deem contrary to or incompatible with the principles
described herein.
• Only where the employee considers that informing his
or her supervisor could create difficulties, or it seems
they have not been given the appropriate follow-up,
can he or she contact the ethics committee in his or her
country or location.
• No sanction may be taken against an employee who in
good faith reports a breach of these principles.
• Any employee who communicates information with
the express intent of harming the interests of the
Carrefour Group or another employee may be subject
to disciplinary procedures or, as the case may be, legal
action.
15
CARREFOUR_CODE DE CONDUITE_VGB_V2.indd 17 20/07/10 18:28PRACTICAL
INFORMATION
CARREFOUR_CODE DE CONDUITE_VGB_V2.indd 18 20/07/10 18:28• Intranet
You can find information concerning this Code of
Business Conduct on the GroupOnLine Intranet site at:
http://intragroup.carrefour.com
• C
ontact
For further information, you can contact XXX at:
xxx@xxx.com
17
CARREFOUR_CODE DE CONDUITE_VGB_V2.indd 19 20/07/10 18:28CARREFOUR_CODE DE CONDUITE_VGB_V2.indd 20 20/07/10 18:28
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