Clean Cycling Rebuild the Sport Image

Page created by Darrell Harmon
 
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Clean	
  Cycling	
  
                            Rebuild	
  the	
  Sport	
  Image	
  
                                              	
  
                     CPA	
  –	
  Cyclistes	
  Professionnels	
  Associes	
  
                     JAMK	
  –	
  University	
  of	
  Applied	
  Sciences	
  
                                                  	
  
                                         March	
  2014	
  
                                                           	
  
       Report	
  by	
  the	
  students	
  of	
  the	
  Finish	
  university	
  JAMK	
  –	
  University	
  of	
  
                                            Applied	
  Sciences	
  
                                                           	
  
                                                           	
  
1

CONTENTS	
  

1	
        Clean Cycling Project ............................................................................................ 2	
  
        1.1	
   Project group ................................................................................................... 2	
  
        1.2	
   Client ............................................................................................................... 2	
  
        1.3	
   Task ................................................................................................................. 2

2	
        Theory of altering corporate image........................................................................ 2	
  

3	
        Survey .................................................................................................................... 4	
  
        3.1	
   Survey demographics ...................................................................................... 5	
  
        3.2	
   Respondents and professional cycling............................................................. 6	
  
        3.3	
   Image of professional cycling ......................................................................... 8	
  
        3.4	
   Comparisons between different age groups and genders .............................. 15	
  
        3.5	
   Top of mind words ........................................................................................ 17	
  
        3.6	
   Open question ................................................................................................ 18	
  

4	
        Promotion ............................................................................................................. 19	
  
        4.1	
   Ideas............................................................................................................... 19	
  

5	
        Continuation ......................................................................................................... 23	
  

Sources ......................................................................................................................... 24	
  

Appendix 1 ................................................................................................................... 25	
  
2

1 Clean Cycling Project

1.1 Project group
The project group consists of 7 members. Jussi Laurila has been assigned as
a project leader and the other members are Jaakko Koskinen, Samuli
Salonen, Arttu Nevanperä, Tibor Kis, Thao Nguyen and Dang Tuan Hoang.
The group was selected by teacher Juha Saukkonen.

1.2 Client
The client for this project is CPA (Cyclistes Professionnels Associés) an
association based in Switzerland and established to protect and improve the
working conditions and rights of professional cyclists. Simon Kostner is the
person responsible of the project in that end.

1.3 Task
The task given to the group was to establish a basis for an ad campaign or
such to improve the image of cycling in relation to doping. Hence the name of
the project: Clean Cycling. The doping problem has troubled the professional
cycling for a long time. (Historical base: 90s, Lance, present situation in here).
The first task in hand was to establish a basis of knowledge what are we
dealing with this project. Also important was to find cases of image
improvement projects that have been successful or unsuccessful to guide the
way for a successful campaign. To give us a proper view on opinions
regarding cycling and doping, a survey was put online for people to answer to.

2 Theory of altering corporate image
The image of corporation is important to attract and sustain customer base.
The corporate image can be defined as the sum of mental pictures that the
range of stakeholders (customers, investors, employees etc.) relates to the
corporation (Morley 2009).
3
When a company decides to try and change its image, it should start by
analyzing the current situation and what is the current image like. The image
change campaign then should have a clear theme that consistently supports
the message that the company wants to give and the vision it has for the
future. A careful planning and solid execution is not enough, regular feedback
and monitoring are needed to make sure the desired objective is achieved
(Howard 1998).

Figure	
  1.	
  Operational	
  model	
  of	
  corporate	
  image	
  (Gray	
  and	
  Balmer	
  1998)	
  

With improvement of image the corporation can alter the perceived image of
quality on its product or services, achieve customer loyalty, change the buying
behavior and gain competitive advantage (Dowling 2001). However, a loss of
reputation and brand image can put the business in disadvantage in all the
sectors mentioned and in worst scenario lead to bankruptcy.

An example of image management in sports is the way cross country skiing
has lately evolved. In order to keep fans attending the actual live events the
distances of the races have shortened and are commonly broken into several
laps. This allows the spectators to see the athletes close-up several times
during the race.

Other examples how skiing was made more of a spectacle are firstly the race
where the athletes change the style (and equipment) from traditional to
skating in the middle. Secondly the final of Tour de Ski, where the last race
ends up with skiing up a downhill-skiing slope. The latter is prime example of
making cross-country skiing a show to keep the sport interesting and
developing.
4

3 Survey
The basic idea of bringing out this questionnaire and completing the survey
was to get to know more about the ideas and opinions of people in the big
picture. There are plenty of surveys and studies about what how the
professionals are towards the topic of clean cycling and use of drugs and
steroids, but we thought that getting to know the mindset of usual outsiders,
hobby cyclists and ordinary people about this, could be the easiest way of
serving the purpose of the project.

First of all we were interested in the people that were answering the survey.
We collected information about their gender, age and nationality. Then we
stepped to the topic of cycling. Obviously we were interested in their relation
to cycling, if they were even involved, followers or participants either as a
hobby or in a professional way. This gave us a picture of what kind of people
answered the survey. Then we continued by looking at their interest in
professional cycling and other questions about the sport such as how long
they have been following professional cycling.

After all these we started to concentrate more on the actual topic of doping
and the question of the use of steroids and the image of the sport. Is doping a
problem in professional sports or then more specifically in professional
cycling? It was an important thing to ask from the people and get what the
image in their head is.

As one of the last topics we started asking about the image of doping in the
sports, asking how many percentage of cyclists they think use, how reliable
the tests are to avoid doping, what do they think are the sports mostly involved
with doping or wether the problem could be solved at all.

Then last but not least, we were interested in the point of view of people in the
topic of who are responsible for cleaning the sports from doping, if the
resources were enough to actually make a difference. In the end they could
freely write their suggestions of changing the sport and the image towards a
clean and fair future.
5

3.1 Survey demographics
The survey was answered by a total of 98 people from multiple countries and
age-groups. The respondents were mainly men, with 84 of the total people
who answered being male as seen on the Figure 2.

Figure	
  2.	
  Gender	
  of	
  the	
  respondents	
  

Age-wise, two of the largest groups were 15-25 years old (28 people, roughly
29% of respondents) and 26-35 (36 people, 37%). One respondent was under
15 years old, there were 16 people of the age between 36 and 45, 46- to 55-
year-olds consisted of 15 people and there were also 2 people answering who
were over 55. Figure 3 shows the distribution to different age groups.

Figure	
  3.	
  Age	
  of	
  the	
  respondents	
  

People from 14 different countries answered the survey, a big portion of them
being from European countries as can be seen from the Figure 4. Finland had
6
by far the biggest representation with a total of 63 respondents. Second-
biggest amount of answers came from Portugal with 9 people. 6 respondents
were from the United States and 5 from the United Kingdom. Italy and Spain
had 4 and 3 people answering respectively. The remaining 8 respondents
were each from a different country (Austria, Canada, Denmark, France,
Greece, Macedonia, Sweden & Vietnam).

Figure	
  4.	
  Nationality	
  of	
  the	
  respondents	
  

3.2 Respondents and professional cycling
Out of all the respondents, the majority was familiar with the sport of
professional cycling as 70 respondents marked themselves as recreational
participants in the sport as shown in Figure 5. The survey was also filled by 5
professional cyclists. 46 people identified as followers and only 5 people said
that they had no relation to professional cycling. In the survey there was an
option to select multiple for this question, so that explains why there were
more than 98 results.

	
  
7

Figure	
  5.	
  Relation	
  to	
  cycling	
  

Many of the responders expressed to be ”very interested” in professional
cycling when asked about their level of interest. More than 64% (63 people) of
the surveys came back with that answer. Overall the majority of the
respondents were interested in the sport, with ”somewhat interested” coming
up as the second-most popular choice with 22 replies. Then came ”not very
interested” with 7 responses, ”neutral” with 5 and 1 expressing no interest at
all.

Figure	
  6.	
  Level	
  of	
  interest	
  to	
  professional	
  cycling	
  

A lot of the people had also a history of following professional cycling, 42 of
the respondents answering with the option of ”more than 10 years”. 22 people
answered with ”5-10 years” and 17 with ”3-5 years”. 9 people had been
following professional cycling for 1-3 years, two less than a year but only
roughly 6% (6 people) had not followed the sport at all.

	
  
8

Figure	
  7.	
  Years	
  as	
  a	
  follower	
  of	
  professional	
  cycling	
  

3.3 Image of professional cycling
As one can see in the Figure , 40 participants responded that to them the
image of professional cycling is positive while only 26 people see it as neutral.
32 people consider the image of professional cycling as negative.

Figure	
  8.	
  The	
  image	
  of	
  professional	
  cycling	
  

Based on the figures, the image of professional cycling is still quite good as
there are more people thinking it is positive rather than neutral or negative.
The amount of people seeing the image as negative is still quite high.

In the survey respondents were asked whether they see doping to be a
problem in professional sports and alternatives were scaled from 1 to 5; 1
9
meaning not at all and 5 meaning very much. Figure 9 shows the distribution
of answers.

Figure	
  9.	
  Doping	
  as	
  a	
  problem	
  in	
  professional	
  sports	
  in	
  general

Only 2 participants responded that they don’t think doping is a problem at all.
But there’s a considerable rise from 3 to 5. 18 people chose 3 representing
neutral stance, 32 people answered 4, seeing doping as quite a big problem
and 44 people chose 5, seeing doping as a very big problem in professional
sports.

Respondents were asked similarly their opinion to doping as a problem in
professional cycling. Figure 10 shows the distribution between answers.

Figure	
  10.	
  Doping	
  as	
  a	
  problem	
  in	
  professional	
  cycling
10

Also with professional cycling the number of respondents rises significantly
from 1 to 4, but in 5 there’s only 26 people seeing doping as a very big
problem in professional cycling. This could be due to high amount of
respondents that have followed the sport for quite long and have seen the
change since the early 2000s.

The respondents were asked, what in their opinion is the percentage of
professional cyclists that are doping. According to the graph shown in Figure
11, the popular choice was 11-30% as 22 respondents chose that. Only one
respondent thought none of the professional cyclists use doping. Sadly
answers 51-80% and >80% gathered many responses with 16 people
choosing 51-80% and 6 >80%.

Figure	
  11.	
  Respondents’	
  opinion	
  on	
  what	
  percentage	
  of	
  professional	
  cyclists	
  are	
  
using	
  doping

When asked about the reliability of doping testing, results showed a spread of
responses, as can be seen in Figure 12. Scale was from 1 to 5, 1 representing
11
“Not reliable at all” and 5 representing “Extremely reliable” also giving the
choice of “I don’t know”. Many respondents thought doping testing is quite
reliable with 27 people answering 4 and 25 answering 3. Only 5 people
thought doping testing as not reliable as all.

Figure	
  12.	
  Respondents’	
  view	
  on	
  reliability	
  of	
  doping	
  testing

To compare the image of cycling, respondents were given a list of 23 different
sports and asked to choose what sports in their own opinion have a doping
problem. They could choose at maximum 5 different sports from the list.
Figure 13 shows the distribution of these answers.
12

Figure	
  13.	
  Respondents’	
  view	
  on	
  which	
  sports	
  have	
  a	
  doping	
  problem

American football was chosen most frequently (64 answers). Athletics
followed on second place with 63 answers and weight lifting on third place (55
answers). Cycling was on the fourth place (48 answers) and cross country
skiing on fifth with 4 answers less than cycling. Cycling was third individual
sport on the list and out of team sports only American football was on the top
13
5. Obviously cycling has still a lot of work to do as almost half of the
respondents chose it on their list of 5 sports that have a doping problem.

In the survey we asked whether the respondents think that doping problem in
general can be solved. Figure 14 shows the distribution of answers between
“Yes”, “No”, “I don’t know”.

Figure	
  14.	
  Can	
  the	
  doping	
  problem	
  in	
  general	
  be	
  solved?

Most of the respondents thought that doping problem can’t be solved (37
answers), but also 34 respondents answered that it can be solved where as
26 people didn’t know for certain. The results point out that doping problem is
considered as a severe problem that can be near impossible to solve.

In the survey we also asked who the respondents believe are the ones
responsible for cleaning the sport. Choices were from athletes to
organizations in the sport and respondents could choose more than one
alternative. Figure 15 shows the division of answers.
14

Figure	
  15.	
  Responsible	
  for	
  cleaning	
  the	
  sport	
  of	
  cycling	
  

In respondents’ opinion the athletes have the most responsibility for getting rid
of doping problem and staying clean with 65 people answering so. Second
most popular choice was teams with 63 answers. Many respondents also
considered UCI as responsible for keeping cycling clean. Considering these
results it seems that a common effort from all the stakeholders in cycling is
wanted to clean the sport of cycling.

Lastly in the survey the respondents were asked about the resources put into
the anti-doping work. Figure 16 shows the distribution between the
alternatives. Most of the respondents would like to see even more resources
put into the work against doping, with 58 respondents considering the present
resources less than enough. Only 3 respondents thought that too many
resources are put to antidoping work.
15

Figure	
  16.	
  The	
  amount	
  of	
  resources	
  put	
  to	
  antidoping	
  work.

3.4     Comparisons between different age groups and
        genders
After analyzing the dataset as a whole, we wanted to take a deeper look into
the differences in the views of the demographics. That is why we went ahead
and opened up the dataset so that the differences and similarities would show
up more clearly. Thus, we hoped to see which were the common factors
reflecting in the responses between the different demographics and in
contrast, which were the ones solely noted to appear in certain groups of
people. The first two cross tabulations to be analyzed are age and gender,
and their correlation on the data.

The first question was to do with the views respondents had on professional
cycling. The respondents were given multiple choice options of three to
choose from; positive, neutral and negative. The results show an equal
dispersion between the different age groups on the three choices. Though, the
only little exception being 26-35 year olds which have answered a relatively
small 16,67% on neutral whilst negative and positive having rates of
approximately 40%. Reasons might be due to the fact that they have a deeper
understanding of the sport, or that they are just purely more willing to express
their feelings but whatever the reason, there is a hefty change in the
responses of the neutral responses compared with the other age groups.
16
When we asked about the reliability the respondents thought the doping
testing to have, none of the age groups had high percentages in the
extremities. More often than not they stayed within the neutral choices
(options 3) or leaned a bit to the reliable (option 4) or unreliable (option 2)
responses. The biggest difference may be noted when pulling together options
1 and 2; 25% of the 15-25 year olds thought the reliability is either somewhat
or completely unreliable. The same number for the rest of the groups (over 26
year olds) was a bit over 35%. The more skeptic views of the older age groups
might be because that age group has basically seen more of the ups and
downs of the way antidoping has been evolving through years.

Allowing multiple ticks in the question about who are responsible of cleaning
the sport, 66% answered athletes and 64% answered teams. Also, UCI got
over 50% of the respondents to tick them, scoring 58%. This can be read as a
mutual agreement on cleaning the sport from inside rather than putting the
blame on parties coming from outside, e.g. WADA, IOC. According to the
survey, the age group 15-25 was the only one topping the 50% margin for
WADA (57%).

Although all the age groups answered the resources put in antidoping work
not to be enough more often, it can be seen that the younger the age group,
the more lenient they are towards antidoping work; 29% of 15-25 year olds
answered the antidoping resources put in use are enough as they are. The
same number for age group 26-35 was 28%, for age group 36-45 it was 19%
and for 46-55 14%.

The research done proves that there are more skeptic views among the elder
age groups than the younger ones. And actually, this can be seen as a
positive thing to the sport as doping has not tarnished the minds of the
younger viewers, giving the possibility to better mold those images of the sport
into a more positive way of seeing it.

Due to the fact that only 14 out of the 96 respondents were women, and 86
were men this section may not have enough data to really separate these two
groups. Most of the responses had no effect whether the respondent was a
17
woman or a man, response percentages do not differ from each other. These
are the results that showed some sort of a difference that could be noted
between the two genders, or that can be highlighted as having an effect on the
overall results.

The results showed that among both of the genders a massive over 50% of
the respondents believe that out of all the professional cyclists over 11% use
prohibited performance enhancing substances. This is a truly sad number in
the light of clean cycling. And when combining it with another fact seen from
the survey it can be noted that the respondents image of the sport is doping
oriented; 50% of the women respondents see the doping problem in general
cannot be solved. The same number for men was 36% and the rest were
divided equally among the ones saying that it can be solved and with those
having no opinion.

3.5 Top of mind words
The respondents were asked three top-of-mind words they associate to
professional cycling to better establish its image. All together we got 275
words associated to professional cycling. These can be divided into main
groups of People, Emotions, Races and Attributes of racing. In the People
group there are two sub-groups of Cyclists and Teams. 5.1 % of the
respondents associated professional cycling to Lance Armstrong and 3.3 % to
other riders like Contador, Pantani and Froome. 5.8 % associated Teams to
the sport and Team Sky was even named couple of times.

9.8 % of the respondents linked Emotions to professional cycling. These
emotions were mainly positive and strong e.g. passion and excitement. 15.6
% associated some race to professional cycling. For most respondents (10.5
%) this race was Tour de France, but 5.1 % also mentioned other races like
Giro d’Italia, Vuelta a España and classics (Paris-Roubaix, Milan-San Remo
etc.)

Big group of associations was the Attributes of racing. 16.4 % associated
words like hard, tough and suffering to professional cycling. 12.4 % of the
18
respondents linked doping and drugs to the sport which seems reasonable.
Endurance and performance were linked to professional cycling in 10.9 % of
the answers. Last noticeable group in 3.6 % were the words for mountains
and hills.

Word cloud from t-o-m-words
 agony      amazing     amount      amrstrong        amstrong     armstrong             beautiful      bianchi     bicycle      bikes   challenges

      cheating      classics   climb     climbs       competition     competitive       contador      cycling     dedication     demanding

  determination       doping                 drugs     effort     endurance            exciting      finish     france            grand     heroes

 inspring    intense     intrigue   italia    lance       level     marco     milano     money       mountain      mountains        never      oprah

 pantani     paris-roubaix     passion peloton performance pirata potential power professional protour races
racing      roubaix     sacrifice scandals science shimano spectacle spectators speed sport suffer suffering
tactics     teams      teamwork     technologies       tough      toughness    track     tradition     training    transition     uphills   victory

                                                                     women
The bigger the word is the more frequent it was represented in the answers.

3.6 Open question
Last question of the survey was open-ended, where the respondents could
voice their opinion how the image of cycling could be improved and the sport
to be promoted as clean and fair. We got 44 answers which was good for
further ideating the project. The complete list of ideas is in Appendix 1.

The clear main topics were openness in the sport and organizations around it.
Especially corruption in organizational level and “omerta” of the sport were
frowned upon. In a way on UCI level there’s progress with Brian Cookson
becoming UCI president instead of Pat McQuaid continuing in that position.
The athletes should be encouraged to take a clear stance against doping. The
new generation of riders seems to be taking a stronger stance in this
consideration, for example Taylor Phinney and Marcel Kittel have spoken
strictly against doping and are at the same time showing that it’s possible to
be successful in professional cycling without doping.

The stories behind the cyclists and not only their prestige were seen valuable.
Women’s and junior cycling (U23 etc.) have interesting and different stories for
the public. Also the other big values of the sport should be brought up
frequently. These could be the for example the camaraderie of the sport and
19
unwritten gentlemen’s agreements. Also the backstage stories of professional
teams (Youtube-channels, Twitter- & Facebook-accounts) seem to be
interesting for the general public.

The frontline fight against doping was considered important and not only by
common doping tests. The stricter punishments were considered a good
approach in the antidoping war. Professional cycling is one of the sports
where doping testing is considered quite reliable especially compared to other
professional sports. There is still some juxtaposition how the former dopers
should be treated. Some people don’t want to see them in the sport at all, but
the problem is that then the wanted openness in sport is risked. Not many
former athletes still active in the sport are willing to open up if that only results
in them losing their job. In this case it seems UCI has chosen its approach
with the CIRC (Cycling Independent Reform Commission, formerly known as
Truth and Reconciliation Commission. Brian Cookson: “Their work will also be
focused on understanding what went so wrong in our sport and they will make
recommendations for change so that, as far as possible, those mistakes are
not repeated.” and “It will also be seeking testimony from people involved in
the sport or who have been involved in the past and we are in the final stages
of discussions with WADA to agree how best to incentivise people to co-
operate with the Independent Commission.”(O’Shea, 2014.)

4 Promotion

4.1 Ideas
Following is a list of ideas that were based on the survey results, previous
knowledge and views.

4.1.1 A fictional follow-up of a young amateur dreaming of riding TDF or
       other Grand Tour. A story of the trials he is facing, the passion and the
       enthusiasm of the sport on all levels taken from a clean perspective. It’s
20
      not the winning but participating and competing in such a demanding
      sport. Three different approaches to the fictional story:

          a. The dream doesn’t become reality because of another cyclist is
             doping and takes the place in the team instead of the clean
             athlete. The best effort is not enough when all are not playing
             with the same rules.
          b. The dream comes true but the cyclist has to give up his values,
             because of external pressure to cheat from the team or other
             people close to him.
          c. The dream comes true with the ideals of clean sport. A lot of hard
             work is needed and given opportunities to cheat are discarded to
             continue with the values of fairness and integrity.

4.1.2 The stories of many young riders brought to knowledge in many
      aspects in different approaches. The touching background story is the
      interesting part, not the goal and result. Racing and training diaries of
      cyclists that are proceeding on their path to become professional
      cyclists even if they don’t always win. Good example of such a story is
      the Charly Wegelius book: “Domestique – The true life ups and downs
      of a Tour pro”. A long way of hard work to become a professional
      cyclist and only wanting to help the team win after realizing the
      strengths as a rider. Quote from the book: “Mapei knew that the doping
      culture existed, but fixing it wouldn’t come through drug raids at the
      Giro d’Italia, or throwing the rule-book at stupid individuals who got
      caught. They wanted to make doping an unacceptable part of their
      team, and they made a team that was so good that being part of that
      was enough for riders. We were overpaid, we were looked after better
      than any other cycling team on the planet, and we were reassured that
      as long as we toed the line we would be looked after.” (Wegelius, 2013)

4.1.3 “The Cyclingleaks” - a portal of open approach to the past, the people
      who cheated are telling their side of the story: why and how they did it,
      what happened and how to avoid that happening again, what regrets
21
      they have for doing so. The UCI has its Independent Commission CIRC
      to act as such but their actions are not open to public. This approach
      would be more open with a will to understand the reasoning for the past
      errors and giving amnesty to those who come forward to tell their story
      willingly without outside pressure.

4.1.4 The opposite to the previous. “The Cleanleaks” – a portal where riders
      are taking a stand against doping by telling their story of their ideals,
      goals and how they’ve gotten there. Prominent international riders
      presented like Taylor Phinney or Marcel Kittel – Quote from his
      interview: “We need to show that we are here to fight for our voice and
      that we do not want to be compared to those riders who have cheated
      or are cheating.” (Kittel, 2014). Possibility to also provide open data like
      bio-passport, tests, power numbers etc. in one portal.

4.1.5 Rational campaign that brings up in cycling related imagery the amount
      of effort and work the war against doping needs: amount of tests, the
      workload of an athlete because of bio-passport and whereabouts info.
      How cyclists compare to normal citizens with their lack of privacy
      because of fight against doping. Slogan could be for example: “Our
      best effort on the road and off the road”. E.g. the “normal” day of a
      cyclist: waking up to a doping control, filling the where-abouts info, hard
      training/racing, recovery and then doing it over and over again,
      emphasizing the lack of privacy and the timeframe. How the energy has
      to be enough for activities on and off the road. Bringing up the other
      demanding aspects of cycling outside the training and racing.

4.1.6 Campaign opening the reasoning why cycling as a community wants to
      catch the doping athletes at the same time risking the image instead of
      just hiding the problem. Why does cycling want to keep the integrity in
      the sport.

4.1.7 Reporters closer to teams for openness. Assigned “All access” reports
      from inside the team.
22
4.1.8 Promotion the other values of professional cycling: camaraderie, the
      shared passion, the terrain (mountains, forests, fields etc.), the
      gentlemen rules of the sport (waiting for fallen riders etc.). Why would
      one want to become a professional? Not much money for the
      domestiques and not everybody can become a Grand Tour winner.
      What are the other explanations that are pushing the riders forward.

4.1.9 Pushing a change in UCI about sanctioning. For example the team
      would lose World Tour points or even WT status if their rider is caught
      doping. Taking a stricter policy towards teams brings more incentive to
      a team to stop riders doping.

4.1.10 Pushing an organizational change in UCI resulting less control in
      sanctioning for national federations and more to independent
      antidoping associations under WADA and CAS.

4.1.11 Promotion of the stricter punishments put into action year 2015. The
      punishments are becoming harsher to prevent cheating.

4.1.12 Success in international competitions builds national interest towards
      the sport. The success of British cycling team in 2012 Olympics has
      contributed to increase the amount of employees cycling to their work
      in Britain. It is always more interesting to read or see the stories of
      people that are easier to relate to, like countrymen.

4.1.13 Promotion of cycling in a historically unsuccessful country could be
      easier as the past doping scandals have probably less effect in the
      public opinion. Starting to form an image from a clean table. There are
      also national differences to stance against doping, in other countries it
      isn’t seen as bad, more of a part of the professional sports.

4.1.14 Promotion of cycling through travelling. Cycle-tourism is promoted in
      many countries and has also the aspect of more ecological travelling.
      Also the scenery and the peaceful take on tourism, “slow-tourism” as a
      trend. Although this is clean cycling in ecologically clean sense, it’s still
23
       promoting cycling in a positive light and that’s is also a good approach
       to improve the image.

4.1.15 As our questionnaire shows, Lance Armstrong pop out quite often. And
       as he is seen as the “devil” now, it is interesting to see how public
       reacts to his participation in triathlon, is he still welcomed in other
       sports. If things go well he can potentially clean his face in a way and
       perhaps improve the image of cycling also. What if he is found guilty of
       doping again in triathlon? Will it change the image of cycling for worse
       as he is considered a cyclist.

From the survey we see that doping is on top of everything. But looking at the
bright side (most of the respondents are above 20 which are mature people
and have been following cycling for quite a long time), the image of cycling by
now is still 50/50 and more specifically there’s no huge difference between the
positive and the negative. Still cycling cannot deny what was done.
Confession can be the way out. Idea is to campaign that cycling wasn’t on the
right track, not only considering doping. Cycling as sport is saying sorry for the
mistakes and the disappointments. After confession to pros of cycling are
presented, how there are still good things. Stimulation from the Internet
Explorer commercial, seen here:
Http://www.youtube.com/watch?v=B05AqF3kEHY.

Some of the ideas may not be suitable to proceed with CPA but could be
promoted to other associations or can become suitable in other time.

5 Continuation
Project is continued as a course work in the lead of Jussi Laurila together with
Simon Kostner to establish a complete marketing campaign based on the
research and the ideas collected in this project.
24

Sources
Dowling, G., 2001. Creating corporate reputation, image and promise. Oxford
University press, Oxford.

Gray, E.,R. and Balmer, J.,M.,T., 1998. Managing Corporate Image and
Corporate Reputation. Long Range Planning vol 31 issue 5 12.10.1998.
p.695-702. provided by Elsevier

Howard, S., 1998. Corporate image management: a marketing discipline for
the 21st century. Butterworth-Heinemann, Oxford.

Morley, M., 2009. The global corporate brand book. Palgrave Macmillan,
Basingstoke.

O’Shea, S., 2014. UCI announces Cycling Independent Reform Commission.
Cyclingnews 8.1.2014. Http://www.cyclingnews.com/news/uci-announces-
cycling-independent-reform-commission.

Kittel: The clean generation has to speak out against doping. Velonation Press
4.2.2014. Http://www.velonation.com/News/ID/16259/Kittel-The-clean-
generation-has-to-speak-out-against-doping.aspx

Wegelius, C., 2013. Domestique – True life ups and downs or a Tour pro.
Ebury Press, Croydon.
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Appendix 1
The suggestions collected in survey (translated summary after non-English
comment)

-    Pitäisi tuoda enemmän esille sitä, että vaikka urheilijat käyttäisivät
     dopingia, niin he ovat silti kovia jätkiä ja treenaavat ihan hulluna. Doping
     itsessään ei tuo tuloksia vaan siihen vaaditaan myös kovaa työtä. Tätä
     mielikuvaa pyöräilyn vaativuudesta pitäisi tuoda esille. Dopingin
     kitkemiseksi tarvitaan monitahoista yhteistyötä kaikkien toimijoiden
     kesken. (promotion of hard cycling training needed even with doping; to
     get rid of doping, a co-operation of all stakeholders in cycling is needed)
-    Teams and riders sohuld publish all data, including biological passport
     and power meter.
-    Testing in other sports at the same level
-    Pro cycling has a problem with its image because of the past few
     decades rampant doping use. Current state of cycling is a lot better
     because of the biological passport controls. To improve the image
     cycling must continue strict doping controls, preferrably by an
     independent system (from UCI, Pro Tour, race organizers) like WADA.
     There's also a need to get rid of the "omerta" of speaking about doping
     in cycling. Riders should be encouraged to speak to WADA about
     current and past doping cases.
     The other image problem cycling has is not so visible to the general
     public, but fans are aware of the amount of dirty politics that has been
     going on inside UCI. It needs also to be sorted.
-    To promote the clean athletes and not to be suspicious right away if
     someone performs on really good level. Also the amount of testing that
     they are doing in contrast to other sports should be brought up.
-    Focus on the present without ignoring the past.
-    Remove corruption. Don't hide positive results from doping tests.
-    Putting a neutral journalists into cycling teams to monitor who they are
     doing for example David Walsh and Sky. More extensive use of the
     blood passport also taking into account weight and watts
-    Make cyclists do fewer events - they should do odd races, not as many
     as they currently do. Make cycling amateur again and don't make
     performance linked to money/fame! The sue of doping in sports is simply
     explained by modifying the principles of game theory to account for the
     fact that lots of money and success depends on performance and that
     performance is increased by doping and that the chances of testing
     positive in a test is very small!
-    Less money in prizes
-    Honest and transparent governance by ruling bodies
     Separation of commercial responsibilities and anti doping responsibility
     Consistent enforcement of rules by central and national agencies
     Better intelligence, less lab tests
     Remove some of the doping incentives....reevaluate WT points system,
26
    Emphasize benefits of team sponsorship outside of winning, etc
    Establish a WT code of ethical conduct and roll out to all in UCI and
    teams
-   limited budgets, limiting number of races, F1 types of rules regarding
    equipment introducing, decreasing of doping substances on WADA list,
    improving field testing
-   A ban for life when positive for epo or similar. Change uci rules.
-   A credible, transparent, believable testing scheme. Fans should know
    how many blood tests each athlete has in his bio passport file and when
    the samples were taken.
    And MUCH MORE money put toward anti doping research to develop
    new tests.
-   We need more sponsors and directors who value honesty and
    transparency over having a perfect image. I respect leaders and
    companies who invest in bringing light to dark places and who are
    committed to the long, slow work of making the future more fair for
    athletes.
-   Getter professional business people involved to introduce proper
    management and ethics.
-   Antidoping resources in cycling I believe are enough since riders get
    caught. Also the amount of tests is enormous in cycling compared to
    many other sports like soccer, american football and basketball.
    I think all cycling teams should make a strong statement against doping.
    Sky has at least tried to do this, maybe with not so good success yet.
    But others should also work against doping. The mentality of pro cyclists
    needs to be changed so that they won't take the decision to try forbidden
    substances if they are offered that opportunity. This mentality needs to
    be taught to cyclists from a young age. How, I don't know.
    I think money is a big reason to use doping. Without money there would
    only be the feeling of winning/losing and by using doping substances
    most athletes hopefully feel that they are cheating.
-   Strict implementation of the current antidoping policies; continuous
    research in antidoping detection methods
-   Certify athletes as clean such as that proposed by The Clean Protocol.
-   Contract between rider and team to include penalty for positive test.
    Loss off points for team/ relegation to continental status for 1+ test in
    calendar year. 2 +ve tests = lifetime ban for rider. Previous dopers
    cannot hold any position in the sport.
-   I can't give any suggesion..it's not important the image you give of the
    sport but the reality. I think that Doping is no more only a sport problem
    but a social one too. When people see a great performance now, after
    so many episodes of doping among top bikers, they think something like:
    "Is this really a great performane or is it doping behind it?"
-   Publishing power files and biological passports
-   Find other points to focus on while communicating the image of the
    sport. Focus on the positive things and not on doping. People must think
    of these points, and not on the bad ones.
-   The three imperatives are: 1) increase the penalties, 2) take away to the
    national federations the ability to decide in the first instance on doping
27
    cases 3) invest more resources on antidoping. 1) It's very important to
    increase the lenght of the bans and the penalties both for riders, doctors
    and all the person involved in doping cases; 2) Many federatons act for
    their own interests so it's impossible to discourage the riders on tacking
    drugs; 3) the doping is always a step ahead antidoping so if no one
    increases the investments this distance will never reduce.
-   Life time bans. Ban former dopers from working in the sport after their
    careers. Make doping a crime.
-   Make everybody clear what is on the list of banned substances. Avoid
    countries like china where it is likely to get a "false-positive". Make sure
    that all pro-athletes of all countries are tested equally frequently (e.g. so
    incidents like the last two winners of tour of turkey tested positive cannot
    occur).
    Empower the WADA to test all! sports equally. Make people aware that
    not only cyclists are the "bad guys".
    Find a way to ensure better and longer sponsorship. The current
    situation with many teams forced to quit due to lack of sponsorship is a
    breeding ground for cheating (athletes desperately trying to secure a
    spot in a team)
    Encourage young people to do this beautiful sport and show them that
    "you can make it" in a clean way!
-   First of all, full cleaning of the system. Found out who have been using
    doping in the past, how widely it has been used, who has been aware of
    it (boards of management etc.). Give full amnesty to those who have
    used it (Lance Armstrong for example), maintain their achievements and
    not to blame the athletes themselves but the whole corrupt system that
    has made it possible.
-   I agree with the idea that not doping needs to be a more attractive option
    than doping. There need to be further safeguards to ensure that clean
    athletes don't pay penalties, but also more systematic ways of
    eliminating dopers. It needs to be a collective effort from everyone in the
    sport.
-   Testing, testing and testing.
-   More news about positive things in sport, not always about doping
-   Not all cycling is procycling. Only a tiny portion of it.
-   Removing old dopers from the sport. All of them. Even the ones that are
    running teams.
-   Lifetime ban for dopers.
-   Decreasing prize money, maximun salaries for riders, better view of
    womens cycling, more antidoping testing,
-   i need make more good markting and next talk to multinacionalit
    sponsors... ( coca-cola, vodafone, microsoft, etc etc)
-   Longer bans or, if possible, life time bans from the sport to blood and
    EPO dopers. That way maybe they'd start to give some thought to the
    consequences before doing something that stupid because clearly they
    don't take rules seriously. I also believe that creating a sort of
    psychometric test only focused on the sports' ethics would be a good
    idea (if this makes any sense at all). The athlets would be submitted to
    do the test, the odds of that athlete resorting to doping in the future
28
    would the calculated and, depending on the results, that same athlete
    would be introduced to a program where he/she'd be (re-)educated and
    hopefully learn what's really bad about doping, in the ethics department,
    as well as the real consequences, which includes the damage it may
    cause on the athlets' health.
-   Stop using doping
-   LIfetime ban for users of doping
-   In my opinion cycling is a one of very few of sports that have some
    "gentlemes rules" left. For an example to wait crashed or rider who have
    had technical problems. Fair game and exiting sports should be
    highlighted!
-   Honest communication and consistent policies and processes
-   A comprehensive truth and reconciliation process must be put into use in
    order to get rid of the tainted past haunting the current pro cycling world.
    Then, it could be possible to set the scene for a fair and clean sport.
-   Wada should organize agressive surprise testing campaings and test
    athleres of other commercially remarkable sports. For example NHL
    players could be tested as actively as pro cyclists are tested, cycling
    could look fair and clean compared to them.
-   Punishments should be heavier and more/mostly towards team directeur
    sportifs and team owners
    5 year bans. No place for dopers as a coach or sport directors.
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