CAR HIRE INSURANCE Policy Document

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CAR HIRE INSURANCE Policy Document
CAR HIRE INSURANCE
Policy Document

Questor Insurance Services Limited
1st Floor West Suite A
Orchard House
Station Road
Kent ME8 7RS
United Kingdom
Tel:     +44(0) 844 855 4702
Email: assistance@questor-insurance.co.uk
Web:     www.questor-insurance.co.uk

                                            Version 7.0 - Page 1
WELCOME
Introduction
Thank you for choosing Questor Insurance Services Limited
and welcome to peace of mind Car Hire Insurance. The
information in this policy wording contains important
                                                                 What makes up this policy?
information and we have made it as easy as possible to           This policy and the Certificate of Insurance must be read
understand. Please take time to read through it and contact      together as they form your insurance contract.
us if you need any further information.
                                                                 Monetary limits
Questor Insurance Services Limited                               We insure you up to the amount of the sum(s) insured or
Is authorised and regulated by the Financial Conduct             other specified limit(s), all of which will be shown on the
Authority (firm reference number 466942) for the sale and        Certificate of Insurance accompanying this policy.
administration of general insurance products in the United
Kingdom and throughout the Members of the European               Daily or Annual Policies
Economic Area (EEA).
                                                                 This insurance can be purchased as either a daily policy
                                                                 insuring a single car hire agreement up to 180 days
Insurer                                                          (minimum 1 day) in length or as an annual policy insuring
                                                                 unlimited car hire agreements up to 31 days each car hire
This policy is Underwritten by White Horse Insurance             agreement.
(Ireland) Limited through a facility operated and managed by
Strategic Insurance Services Limited (master policy number       If an annual policy is purchased the limits shown in the
C00147/11/00) an insurance intermediary authorised and           policy document are for each car rental agreement covered
                                                                 by this policy.
regulated by the Financial Conduct Authority (firm reference
number 307133).
                                                                 Cooling off period
White Horse Insurance Ireland Limited are regulated in the       Questor Insurance will refund in full your premium, if, within
Republic of Ireland by the Central Bank of Ireland.              14 days of purchasing this insurance you decide that it does
                                                                 not meet your needs providing that you have not
White Horse Insurance Ireland Limited                            commenced your trip, reported or are intending to report a
Travel House, Bay 89.2 Free Zone West, Shannon, County           claim. Once the 14 days has expired you have no right to a
Clare, Republic of Ireland                                       refund if you cancel this insurance.

Demands and needs statement                                      Jurisdiction and law
This Insurance is designed for any person eligible to
                                                                 This insurance is issued from the United Kingdom and shall
purchase this insurance undertaking car hire with a licensed
                                                                 be governed by the laws of England, whose courts alone
car hire agency or car club and where you have a financial
                                                                 shall have jurisdiction in any dispute arising from this
liability under the terms and condition of the car hire
                                                                 insurance.
agreement.

Who is eligible to purchase Car Hire                             Claims
                                                                 We have appointed White Horse Administration Services Ltd
insurance?                                                       to handle claims on our behalf: -
Any person: -                                                    White Horse Administration Services Ltd
                                                                 PO Box 5633
1.   Holding a valid or internationally recognised driving       Walsall WS6 9BB
     licence                                                     Phone: 0871 664 7995
2.   Eligible to rent and drive the vehicle and able to adhere   Email: queries@white-horse.ie
     to the terms of the car hire agreement
3.   If you are renting from a Car Club you and any other
     driver are Members of the Car Club and are authorised
                                                                 Claims Notification
     to drive the vehicle rented                                 To notify your Insurers of a loss please call or email White
                                                                 Horse Administration Services Ltd to obtain a claim form.

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Once received please fully complete, sign and date the              Under body of the vehicle means the underside of the
claim form and return it with all supporting documentation: -       vehicle excluding bumpers and trim.

1.   Copy of your Certificate of Insurance                          “You, your” means the person(s) named on the car rental
2.   Copy of your Car Hire Agreement                                agreement and included on the certificate of insurance as
3.   A copy of your Charge Receipt (if separate from the            named drivers and which attaches to this policy. The lead
     CarHire Agreement)                                             person on the certificate of insurance must also be the lead
4.   A copy of the Law Enforcement / Police Report, if              person named on the car rental agreement.
     required by law in the country where the loss occurs.
5.   Hirer‟s copy of the Car Hire Company accident damage           “We, us, our” means White Horse Insurance Ireland Ltd.
     report and breakdown if damage exceeds £250
6.   Invoices / Receipts / other documents confirming the           “Worldwide” means any country.
     amount you have paid in respect of Accident /Damage /
     Loss etc. for which the Vehicle Rental Company holds
     you responsible
                                                                    General conditions in addition to those
7.   Copy of your credit card statement showing payment of          shown elsewhere in this policy
     the damages claimed
                                                                    1.   The due observance and fulfilment of all the terms and
8.   Copy of the driving licence of the person involved in the
                                                                         conditions of this insurance by you or anyone acting on
     accident (the driver)
                                                                         your behalf.
9.   Name and address of your bank together with the sort
                                                                    2.   Written notice of accidents, proceedings or any other
     code and account details.
                                                                         events that may give rise to a claim shall be given to the
                                                                         claims office in writing within 31 days. All certificates,
Failure to provide this information may result in your claim
                                                                         information and evidence required by the claims office
being delayed. If a claim is made or suit is brought against
                                                                         shall be furnished at the expense of the Insured Person
the named insured, the named insured shall immediately
                                                                         or their legal representatives.
forward to the Company every demand, notice, summons or
                                                                    3.   Except with our written consent, you or your
other process received by him /her or his/her representative.
                                                                         representative(s) are not entitled to admit liability on our
                                                                         behalf or to give any representations or other
                                                                         undertakings binding upon us. We shall be entitled to
Definitions                                                              the absolute conduct, control and settlement of all
                                                                         proceedings arising out of or in connection with claims
“Car Hire Company“means a company licensed in the
                                                                         in your name.
territory in which it is situated to provide vehicles for rental.
                                                                    4.   We may at our own expense take proceedings in your
                                                                         name to recover compensation from any third party in
"Car Hire Agreement" means the contract signed by the
                                                                         respect of any indemnity provided under this Insurance
Lead named driver (who must be the name on the Insurance
                                                                         and any amounts recovered shall belong to us. You
Certificate as issued) that states the excess to which the
                                                                         agree to render all reasonable assistance to us to
lead named driver is responsible, who must also be the
                                                                         recover such amounts.
Policyholder.
                                                                    5.   No Car Hire Agreement longer than 31 continuous days
                                                                         for Annual Policies and no Car Hire Agreement longer
“Europe” means all countries West of the Ural Mountains,
                                                                         than 180 continuous days for Daily Policies;
British Isles, Ireland, islands in the Mediterranean, Morocco,
                                                                    6.   This insurance is provided for one Hire Vehicle at any
Tunisia, Turkey, Canary Islands, Madeira, Iceland and the
                                                                         one time, which may be driven and operated by you
Azores.
                                                                         unless you have purchased the Dual Lead Driver
                                                                         optional extra.
“Public Highway” is deemed as any road made or unmade
                                                                    7.   Cover will take effect from the time you take legal
that is intended for use by the general public.
                                                                         control of the Hire Vehicle and will cease at the time the
                                                                         car Hire Company assumes control of the Hire Vehicle
"Hire Vehicle" means any automobile rented under a
                                                                         whether at its business location or elsewhere.
contract on a daily or weekly basis from such a rental
                                                                    8.   This policy must have been purchased prior to the
Company or Agency, which must be fully licensed with the
                                                                         commencement of a Car Hire Agreement for which you
regulatory authority of that Country, State or Local authority.
                                                                         wish this policy to be operative.
”Trip" means any rental Vehicle, which is collected and
rented from a Licensed Rental Company or Agency.                    General exclusions that apply to the
“UK” means England, Wales, Scotland, Northern Ireland,
                                                                    whole policy
Channel Islands and the Isle of Man.                                1.   Insured Persons who have not paid in full the
                                                                         appropriate or additional premium.

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2.    Alcoholism or the use of alcohol or drugs (other than
                                                                   Optional Extras
      drugs taken in accordance with treatment prescribed
      and directed by a registered medical practitioner, but       The following endorsements are operative if shown on the
      not for the treatment of drug addiction) .                   certificate of insurance and the appropriate additional
3.    Loss or damage directly or indirectly occasioned by          premium has been paid: -
      happening through or in consequence of war, terrorism,
      invasion, acts of foreign enemies, hostilities (whether      1.   Dual lead driver
      war be declared or not), civil war, rebellion, revolution,   2.   Extended rental cover
      insurrection, military or usurped power or confiscation      3.   Supplementary Liability Insurance
      or nationalisation or requisition or destruction of or
      damage to property by or under the order of any              Please see Appendix 2 for details.
      government or public or local authority.
4.    Where there is dual insurance, please let us know, so        Complaints Procedure
      that we pay our proportion of your claim.
5.    Claims or incidents that may give rise to a claim must       We do everything possible to make sure that you receive a
      be reported to the Claims Office in accordance with the      high standard of service. If you are not satisfied with the
      Claims Process.                                              service that you receive, please contact in the first instance,
6.    Any fraudulent, dishonest or criminal act committed by       your agent or the Issuing Agent with whom the policy was
      the Insured Person(s) or with whom he / she is in            taken out, if you remain dissatisfied then you should address
      collusion, or insurance effected in circumstances where      your enquiry/complaint to:
      a claim might reasonably be anticipated.
7.    Loss arising from operation of the vehicle in violation of   The Customer Services Manager
      the terms of the Car Hire Agreement.                         Questor Insurance Services Ltd
8.    Expenses assumed, waived or paid by the Rental               1st Floor West Suite A
                                                                   Orchard House
      Agency or its Insurers.
                                                                   Station Road
9.    Automobiles, or other vehicles, which are not Rental         Kent ME8 7RS
      Vehicles.                                                    Email: assistance@questor-insurance.co.uk
10.   Wear, tear and mechanical breakdown.                         Please provide full details of your policy and in particular
11.   Losses arising out of illegal activities.                    your policy number to help your enquiry to be dealt with
12.   Driving by persons who are not named on the Rental           speedily.
      Agreement or where the lead driver is not the
      Policyholder                                                 If you are still not satisfied with the way in which your
13.   The rental of any vehicle which at the first date of         enquiry/complaint has been dealt with, then you should
      registration, the vehicle is more than 20 years old.         contact:
14.    Any vehicle with a Retail Purchase Price in excess of       The Financial Ombudsman‟s Service
      £50,000 will not be insured unless specifically agreed       South Quay Plaza
      by the underwriters (minimum of 4 working days) prior        183 Marsh Wall
      to rental.                                                   London
15.   The rental of certain vehicles, namely: motor homes,         E14 9SR
      trailers or caravans, trucks, commercial vehicles,
      motorcycles, mopeds, motorbikes, off-road vehicles,          Or if the complaint is directly in relation to the Insurer: -
      recreational vehicles, vans, vehicles with more than 9       Financial Services Ombudsman‟s Bureau
                                                                     rd
      seats, vehicles changed from factory specifications.         3 Floor Lincoln House
16.   Expenses reimbursed by the Insured Person's                  Lincoln Place
      Employers' Insurer.                                          Dublin2
17.   Losses occurring from driving whilst not on a public         Ireland
      highway.
18.   Losses occurring from driving on safaris or adventure
      trails.
                                                                   Compensation Scheme
19.   Coverage must coincide with the rental agreement;            The Financial Services Compensation Scheme covers both
      coverage will be voided if the coverage either for the       White Horse Insurance Ireland and Questor Insurance
      insurance policy or the rental agreement does not            Services Limited. You may be entitled to compensation
      coincide. No policy can be issued retroactively.             from the scheme if we cannot meet our obligations. This
20.   Towing costs that are in excess of £ 500 per incident.       depends on the type of business and the circumstances of
                                                                   the claim. Insurance advising and arranging is covered for
                                                                   90% of the claim, without any upper limit.         Further
                                                                   information about compensation scheme arrangements is
                                                                   available from the FSCS (www.fscs.org.uk).

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WHAT‟S COVERED
                                                                       shall be made available on request to any
                                                                       representative of the Underwriters or medical
Section 1 – Excess Reimbursement                                       adviser appointed by or on behalf of Underwriters
What is covered                                                        and that such medical adviser or advisers shall, for
This Section covers You for ANY physical loss or damage to             the purposes of reviewing the claim, be allowed so
the Hire Vehicle for which you are responsible for under the           often as may be deemed necessary to make
terms of the Car Rental Agreement.                                     examination of the Insured Person.
                                                                   2. 3. Underwriters at their own expense shall have the
This section includes loss or damage to windscreens and                right and opportunity to examine the Insured
any auto glass, roof, tyres and the under body, fire, theft,           Person whose Bodily Injury is the basis of a claim
vandalism, towing costs and loss of use of the Rental                  when and as often as they may reasonably require
Vehicle.                                                               during the pendency of a claim hereunder and to
                                                                       make an autopsy in case of death, where the law
Limits                                                                 does not forbid it.
The Excess shown on the Car Hire Agreement but not more            3. 4. Any claim made under this insurance in respect
than: -                                                                of Permanent Total Disablement shall be subject to
                                                                       the approval of two independent medical referees,
European Cover:            £5,000                                      one to be appointed by the Insured Person and one
Worldwide Cover:           £50,000
                                                                       by Underwriters. In the event of the aforesaid
each Car Hire Agreement.                                               independent medical referees being unable to
                                                                       concur, in their opinion that the Insured Person is
The amount that can be claimed in respect of towing costs is           Permanently Totally Disabled, a third independent
limited to £500 each car rental agreement.                             medical referee will be appointed by them and his
                                                                       decision shall be final and binding upon all parties.
Section 2 – Personal Accident                                      4. 5. This certificate of insurance constitutes the entire
                                                                       contract. No change in this certificate of insurance
What is covered                                                        shall be valid. No person has authority to change
To indemnify you to £10,000 per accident against accidental
                                                                       this certificate of insurance or any of its terms or
death or permanent total dismemberment following an
                                                                       conditions, other than authorised signatories of
accident provided always that benefit will only become due
                                                                       Strategic Insurance Services Limited.
for payment if the accident giving rise to bodily injury is
                                                                       6. Any fraud, concealment, or deliberate
sustained: -
                                                                       misstatement either in the application on which this
                                                                       insurance is based or in relation to any other matter
   Whilst an Insured Person is travelling in, mounting into           affecting this insurance or in connection with the
    or dismounting from any covered Hired Vehicle, as                  making of any claim hereunder shall render this
    herein defined, or                                                 insurance null and void and all claims hereunder
   By an Insured Person as a result of being struck by any            shall be forfeited. 7. The Insured Person is deemed
    motor vehicle during the course of the Car Hire                    to have made a recovery when he is able to
    Agreement                                                          perform his duties and related activities associated
                                                                       with an occupation.
Conditions                                                         8. Words in the masculine gender shall include the
    1.Notice must be given to Underwriters as soon as              feminine.
    reasonably practicable of any Accident which causes or
    may cause disablement or Bodily Injury within the          Scale of Permanent Disabilities
    meaning of this insurance, and the Insured Person          The percentage of the sum insured in respect of Permanent
    must, as early as possible, place himself under the care   Total or Permanent Partial Disablement is shown in
    of a duly qualified independent medical practitioner.      Appendix 1.
    Notice must be given to Underwriters as soon as
    reasonably practicable in the event of death of the
    Insured Person resulting or alleged to result from an      Exclusions
                                                               This insurance does not cover death or disablement directly
    Accident.
                                                               or indirectly arising out of or consequent upon or contributed
    1. 2. It is a condition precedent to Underwriters'
                                                               to by: -
        liability to pay compensation to the Assured or his
                                                                    1. Radioactive contamination;
        representatives, that all medical records, notes and
        correspondence referring to the subject of a claim

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2.  The Insured Person committing suicide or                 4.   Claims not reported to an appropriate police authority
         attempted suicide or committing or attempting to              within 24 hours of discovery and an official police report
         commit an intentional self-injury;                            obtained;
     3. The Insured Person being incapable due wholly or          5.   Claims where the evidence of forced entry have not
         partly to mental illness or emotional or behavioural          been confirmed by the hire car company and/or police;
         conditions;                                              6.   Claims from an unattended vehicle between the hours
     4. The Insured Person's deliberate exposure to                    of 20:00 and 08:00;
         exceptional danger (except in an attempt to save         7.   Claims arising from theft or damage to household
         human life), or the Insured Person's own criminal             goods or anything shipped as freight or under a bill of
         act;                                                          lading;
     5. The Insured Person being under the influence of           8.   Claims arising from theft or damage of articles from
         alcohol exceeding those levels defined by law for             Your hire car unless taken from a locked boot or glove
         the use of a motor vehicle in the country in which            box;
         the Insured Person is domiciled;
     6. The Insured Person being under the influence of
         drugs or narcotics that are not lawfully available or
                                                                  Section 4 – Key Cover
         which have not been prescribed by or taken in            What‟s covered
         accordance with the instructions of an independent       This insurance also covers you, the Insured Person, for
         qualified medical practitioner;                          costs incurred up to a maximum of £500 (or equivalent in
     7. The death of the Insured Person arising from              local currency), for each and every claim, subject to a
         Illness;                                                 maximum of £2,000 in any one year, for replacing a lost or
     8. The Insured Person engaging in or taking part in          stolen rental car key, including replacement locks and
         naval, military or air force service or operations;      locksmith charges unless only the parts needed to be
     9. The Insured Person committing or attempting to            changed.
         commit a criminal act;
     10. A Pre-existing Condition.                                Section 5 – Curtailment
     11. Human Immunodeficiency Virus (HIV) and/or HIV
         related illnesses including Acquired Immune              What‟s covered
                                                                  This Certificate of Insurance will provide a benefit if the car
         Deficiency Syndrome (AIDS) or AIDS Related
                                                                  rental is cancelled or cut short on the advice of a physician.
         Complex (ARC) and/or any mutant derivative or
                                                                  The insured must be confined to a bed in a hospital, in a
         variations thereof, however caused.
                                                                  hotel or in private accommodation during such time that the
                                                                  car rental was booked and paid for.
Section 3 – Baggage Cover
What‟s covered                                                    The insured persons must present both Car Hire Agreement
The Underwriter hereby agrees to the extent and in the            documents and a medical certificate as to the time he/she
manner hereinafter provided, to indemnify You against theft       has been confined to bed. The car rental must be confirmed
of article(s) or damage to article(s) as a result of theft or     for at least a minimum of seven (7) days, proof of the
attempted theft, following visible and forcible entry, to         booking and duration of rental may be requested by White
baggage and/or personal effects (as herein defined), after        Horse Administration Services Ltd.
such theft or damage are proved. Provided such items are
secured in your hire vehicle in either locked boot or glove       Limits
box only.                                                         Total indemnity in respect of Curtailment shall be £30 per
                                                                  day up to £300 in the aggregate.
Limits
£300 in total for any one claim £150 for any single item. The     Section 6 – Drop off Charges
maximum payment for any single item for which an original
                                                                  What‟s covered
receipt, proof of purchase or insurance valuation (obtained       In the event of there being no insured persons on the Car
prior to the loss) is not supplied is £75, subject to a           Hhire Agreement to return the Hire car to the original car
maximum £200 for all such items.                                  hire station following an accident/illness for which
                                                                  hospitalisation takes place, the policy will indemnify the
What‟s NOT covered                                                policy holder for drop off charges incurred through the car
In addition to the General Exclusion of the policy, the Insurer   rental station.
shall not be responsible for:
                                                                  What‟s NOT covered
1.   An Excess of £50 each and every claim;                       In addition to the General Exclusion of the policy, the Insurer
2.   Claims arising from theft or damage of cash and              shall not be responsible for:
     valuables;
3.   Wear, tear and depreciation of the article(s);               One-way hires are not covered under this enhancement.

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Section 10 – Road Rage Cover
Limits                                                            What‟s covered
The maximum amount payable under this section is £300.
                                                                  We will pay You or Your legal representative £1,000 (or
Section 7 – Lock out                                              equivalent in local currency) in any one period of cover and
                                                                  in all, if You suffer a physical assault by another person
What‟s covered                                                    which results in Bodily Injury as a direct result of an accident
In the event that a named insured unintentionally locks           that has involved Your Hire Vehicle
himself/herself out of a rented vehicle, costs incurred up to
open the car, without causing any further damage to the said      What‟s NOT covered
rented car) will be reimbursed.                                   In addition to the General Exclusion of the policy, the Insurer
                                                                  shall not be responsible for:
The CarHhire Company must approve the locksmith prior to
a locksmith being called out.                                             A physical assault caused by a relative or a person
                                                                           known to You.
                                                                          A Bodily Injury not supported by medical evidence.
Limits                                                                    An incident not reported within 24hrs of it
The maximum amount payable under this section is £100.
                                                                           taking place.
                                                                          Where you or one of Your passengers contributed
Section 8 - Near Home Rental                                               either vocally or physically to the incident, other
                                                                           than the initial incident.
                                                                      
What‟s covered                                                            An Incident outside the Territory of cover.

The terms and conditions of this policy are amended to allow
car hires to commence within 150Kms of the Policyholder‟s
permanent home address.                                           Section 11 – Car Jacking Cover
                                                                  What‟s covered
Section 9 - Mis-fuelling
In the event that the wrong type of fuel is put into the hired    We will pay You or Your legal representative £1,000 (or
car by any person named on the Certificate of Insurance,          equivalent in local currency) in any one period of cover and
                                                                  in all, if You suffer a physical assault by another person
                                                                  which results in Bodily Injury as a direct result of theft or
What‟s covered                                                    attempted theft of Your Hire Vehicle
We will indemnify you up to £500 for costs you incur in
respect of: -                                                     What‟s NOT covered
                                                                  In addition to the General Exclusion of the policy, the Insurer
    1.   Flushing the engine of the incorrect fuel                shall not be responsible for:
    2.   Additional travel expenses
    3.   Vehicle recovery                                                 A physical assaulcaused by a relative or a person
                                                                           known to You.
What‟s NOT covered                                                        A Bodily Injury not supported by medical evidence.
In addition to the General Exclusion of the policy, the Insurer           An incident not reported within 24hrs of it taking
shall not be responsible for:                                              place.
                                                                          Where you or one of Your passengers contributed
                                                                           either vocally or physically to the incident, other
    4.   Repairs to the engine or associated parts                         than the initial incident.
    5.   Costs associated with any missed departure                       An Incident outside the Territory of cover.
    6.   Consequential losses

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APPENDIX 1 – BENEFITS PAYABLE UNDER
SECTION 2 PERSONAL ACCIDENT
 Permanent Disablement
 Total loss of sight of both eyes                                                                                      100%
 Total incurable insanity                                                                                              100%
 Loss of both arms or both hands                                                                                       100%
 Complete deafness of both ears, of traumatic origin                                                                    50%
 Removal of lower jaw                                                                                                   50%
 Loss of speech                                                                                                         50%
 Loss of one arm and one leg                                                                                           100%
 Loss of one arm and one foot                                                                                          100%
 Loss of one hand and one foot                                                                                         100%
 Loss of one hand and one leg                                                                                          100%
 Loss of both legs                                                                                                     100%
 Loss of both feet                                                                                                     100%
 Permanent Disablement – Head
 Loss of one eye                                                                                                        40%
 Permanent Disablement - Upper Limb                                                                         Right        Left
 Loss of one arm or one hand                                                                                50%         40%
 Considerable loss of osseous substance of the arm (definite and incurable lesion)
                                                                                                     30%                20%
 Total paralysis of the upper limb (incurable lesion of the nerves)                                  45%                35%
 Simultaneous amputation of thumb and Forefinger                                                     25%                25%
 Permanent Disablement - Lower Limbs
 Amputation of thigh (upper half)                                                                                       60%
 Amputation of thigh (lower half) and leg                                                                               50%
 Total loss of foot (tibio-tarsal disarticulation)                                                                      35%
 Partial loss of foot (sub-ankle-bone disarticulation)                                                                  25%
 Total paralysis of lower limb (incurable nerve lesion)                                                                 60%
 Complete paralysis of two nerves (poplitic sciatic external and internal)                                              25%
 Anchylosis of the hip                                                                                                  25%
 Loss of osseous substance from the thigh or both bones of the leg (incurable condition)                                35%
 Loss of osseous substance of the knee-pan with considerable separation of the fragments and considerable               25%
 difficulty of movements in stretching the leg
 Shortening of the lower limb by at least 5 cm                                                                          30%

Permanent disabilities not mentioned above should be compensated in accordance with their seriousness as compared with that
of those mentioned, the occupation of the Insured Person not being taken into consideration.

The partial or total “functional” disablement, not specifically dealt with in the Schedule of Permanent Disabilities, of a limb or an
organ is treated like the partial or total loss of the said limb or organ.

The total compensation payable in respect of several disablements due to the same accident, is arrived at by adding together
the various sums, but shall not exceed the total sum insured.

If the Insured Person is left-handed the percentage set out above for the various disabilities of the right upper limb and left upper
limb will be transposed.

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APPENDIX 2 – OPTIONAL EXTRAS
The following Optional Extras are operative when shown on the certificate of insurance and the appropriate premium has been
paid. Once included the optional extras cannot be removed or refunded unless the policy is cancelled within the 14 days cooling
off provision.

Dual Lead Driver                                                   Defence, Settlement and Supplementary
The terms and conditions of this policy are amended to             payments
allow two lead drivers, persons named on the certificate, to
rent vehicles independently of each other. Both persons            As respects the insurance afforded by the other terms of
must be permanently resident at the Policyholder‟s                 this policy under Coverage A, we shall:
address.
                                                                        1.   Defend in your name and on your behalf any suit
                                                                             against you alleging such injury or destruction and
Annual policy - extended any one hire                                        seeking damages on account therefore, even if
We agree to extend the maximum length of any one car                         such suit is groundless, false or fraudulent; but the
rental agreement to 60 days.                                                 we may make such investigation, negotiation and
                                                                             settlement of any claim or suit as it deems
                                                                             expedient;
Supplementary Liability Insurance                                       2.   Pay all premium on bonds to release attachments
(Not available for hires in the same country as where you                    for an amount not in excess of the application
live)                                                                        limited of liability of this policy, all premiums on
What you are covered for                                                     appeal bonds required in any such defended suit,
a)   Excess Liability                                                        the cost of bail bonds required of the named
                                                                             insured in the event of an accident during the
We agree to indemnify you for all sums which you shall                       policy period, not to exceed the usual charges of
become legally obligated to pay as damages, in                               surety companies up to US $100 per bail bond,
accordance with the laws of the jurisdiction in which the                    but without obligation to apply for or furnish any
claim and/or suit is brought because of bodily injury,                       such bonds;
including death, at any time sustained to any person or                 3.   Pay all expenses incurred by us, all costs taxed
property caused by accident and arising out of the use of                    against you in any such suit and interest accruing
any automobile leased or rented by you.                                      after entry of judgment until we have paid,
                                                                             tendered or deposited in court such part of such
The words „bodily injury‟, and the word „injury‟ when                        judgment as does not exceed the limit of our
referring to bodily injury, shall be deemed to include                       liability;
“sickness or disease”. The words „any person‟ shall not                 4.   Pay expenses incurred by you for such immediate
include any person to whom Exclusion 2(vi) applies. The                      medical and surgical relief to others as shall be
words „property damage‟ shall mean injury to, or                             imperative at the time of the accident; and
destruction of, tangible property.                                           reimburse you for all reasonable expenses, other
                                                                             than loss of earnings, incurred at our request.
Limit of Indemnity is $1,000,000 in excess of the mandatory
local limit required by law or the limit provided by the car       We shall not be obliged under this policy to pay the cost of
rental company whichever is the higher.                            bonds or expenses of investigation, settlement or defence
                                                                   arising out of any criminal action against you. The amounts
b) Uninsured Motorist/Hit and Run                                  incurred under this policy, except settlements of claims or
                                                                   suits, are payable by the us in addition to the applicable
To pay all sums which you or your legal representative             limit of liability, but are proportionate to our total liability
shall be legally entitled to recover as damages from the           under this policy.
owner or operator of an uninsured automobile because of
bodily injury and/ or property damage sustained by you,            Definitions
caused by accident and arising out of the ownership,
maintenance or use of such uninsured automobile.
                                                                   Policyholder:
Limit of Indemnity is $100,000 any single incident and total.      With respect to the insurance for bodily injury liability and
                                                                   for property damage liability the unqualified word “insured”
c) Inadequately Insured Motorists Compensation                     applies to the certificate holder, identified herein as the
                                                                   “named insured”, and also includes any other operator
Balance of compensation awarded to you or your confirmed           specifically designated in the Certificate of Insurance who
travelling companions following injury by any motorists            is legally responsible for the use of an automobile not
whose insurance is inadequate to meet the awards made.             owned or hired by such other person or organisation. For
                                                                   Coverage‟s B and C, named insured shall include all
Limit of Indemnity is $100,000 any single incident and total.      members of the booking party named on the certificate.

                                                                   This insurance with respect to any person or organisation
                                                                   other than the named insured does not apply:

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1.   The identity of either the operator or owner of such
    1.   To any automobile owned by the named insured                    “hit -and-run automobile” cannot be ascertained;
         or other designated operator;                                   and
    2.   To any automobile while used in a business or              2.   The named insured or someone on his/her behalf
         occupation of such named insured operated by                    shall have reported the accident within twenty four
         such named insured;                                             (24) hours to the police, a peace or judicial officer,
    3.   To any person or organisation, or to any agent or               or to the Commissioner of Motor Vehicles, and
         employee thereof, operating an automobile repair                shall have filed with the Company within thirty (30)
         shop, public garage, sales agency, service station              days thereafter a statement under oath that the
         or public parking place, with respect to any                    named insured or his legal representative have
         accident arising out of the operation thereof; and              cause or causes of action arising out of such
    4.   To any employee with respect to injury to or                    accident for damages against a person or persons
         sickness, disease or death of another employee of               whose identity is unascertainable, and setting
         the same employer injured in the course of such                 forth the facts in support thereof.
         employment in an accident arising out of the
         maintenance or us of the automobile in the
         business of such employer.
                                                                Occupying:
                                                                Means in, or upon, or entering into, or alighting from.
Automobile:
Except where stated to the contrary, the word “automobile”
                                                                Underinsured Automobile:
means a land motor vehicle, designed and licensed for           Means an automobile with respect to the ownership
travel on public roads, but does not include mobile             maintenance or use to which a bodily injury and property
equipment.                                                      damage liability bond or policy applies at the time of the
                                                                accident but its limit for bodily injury liability and property
                                                                damage liability is less than the limit of liability for this
Uninsured Automobile:                                           coverage.
    1.   An automobile with respect to the ownership,
         maintenance or use of which there is, in at least
         the amount specified by the financial responsibility
                                                                Purpose of use:
         law of the state in which the rented or leased             1.   Pleasure and Business is defined as personal,
         automobile is principally garaged, no bodily injury             pleasure, family and business use.
         liability or property damage liability bond or             2.   Commercial travelling shall mean business use to
         insurance policy applicable at the time of the                  obtain orders for products or services without prior
         accident with respect to any person or                          arrangement of an appointment.
         organization legally responsible for the use of
         such automobile, or with respect to which there is     Exclusions
         a bodily injury liability and property damage
                                                                    1.   Applying to all cover under this Optional Extra
         liability bond or insurance policy applicable at the
                                                                             i.   While the automobile is used as a public
         time of the accident but the Company writing the
                                                                                  or livery conveyance;
         same denies coverage there under; or
                                                                            ii.   To any accident or to any loss directly or
    2.   A hit-and-run automobile but, only with respect to
                                                                                  indirectly arising from or occasioned by
         bodily injury and property damage caused
                                                                                  or in consequence of war, invasion, act of
         thereby.
                                                                                  foreign enemies, hostilities or warlike
                                                                                  operations (whether war be declared or
But excludes:
                                                                                  not), mutiny, civil war, rebellion,
    1. An insured automobile;
                                                                                  insurrection or military or usurped power;
    2. An automobile, which is owned or operated by a
                                                                           iii.   While the automobile is used for
         self-insurer within the meaning of any motor
                                                                                  commercial travelling, racing, pace
         vehicle financial responsibility law or any similar
                                                                                  making, speed-testing or the carriage of
         law;
                                                                                  goods or samples except with any trade
    3. An automobile which is owned by any government
                                                                                  or business;
         unit or agency;
                                                                           iv.    To use for any purpose in connection
    4. A land motor vehicle or trailer if operated on rails
                                                                                  with the Motor Trade;
         or crawler treads or while located for use as a
                                                                            v.    If the named insured or any other
         residence or premises and not as a vehicle; or
                                                                                  designated operator authorised to drive
    5. A farm-type tractor or equipment designed for use
                                                                                  the automobile does not hold a valid
         principally off public roads, except while actually
                                                                                  driver‟s license to drive the automobile;
         upon public roads.
                                                                                  or
                                                                           vi.    To any claims or liability arising directly
Hit-and-Run automobile:                                                           or indirectly from Nuclear Fission,
Means an automobile, which causes bodily injury or                                Nuclear       fusion     or     Radioactive
property damage to named insured arising out of physical                          Contamination.
contact of such automobile with the named insured or with
an automobile, which the named insured is occupying at              2.   Under a)
the time of the accident, provided:                                        i.     To liability assumed by the named
                                                                                  insured under any contract or agreement;

                                                                                                        Version 7.0 - Page 10
ii.   While the automobile is used for towing
              of any trailer owned by or hired by the
              named insured and not covered by like
              insurance in the Company;
       iii.   To bodily injury to or death of any
              employee of the named insured while
              engaged in the employment of the
              insured if benefits thereof are either
              payable or required to be provided under
              any Worker‟s Compensation law, plan or
              scheme;
       iv.    To any obligation for which the named
              insured or any Company as his insurer
              may be held liable under any Worker‟s
              Compensation law, Plan or scheme;
       v.     To injury to or destruction of property
              owned by, rented to, in charge of or
              transported by the named insured; or
       vi.    Claims made against the named insured
              by any person related to the insured by
              blood, marriage or adoption in those
              states where such claims are either
              prohibited by law or are legally
              unenforceable.

3.   Under b and c
         i.  To bodily injury to the named insured
             with respect to which such named
             insured, or his legal representative or any
             person entitled to payment shall, without
             written consent of the Company, make
             any settlement with any person or
             organisation who may be legally liable
             therefore;
        ii.  To bodily injury to the named insured
             while occupying an automobile owned by
             a named insured or any relative resident
             in the same household or through being
             struck by such an automobile; or
       iii.  So as to insure directly or indirectly to the
             benefit of any Workmen‟s Compensation
             or disability benefits carrier of any person
             or organisation qualifying as a self-
             insurer      under      any       Workmen‟s
             Compensation or disability benefits law
             or any similar law.

                                                             Version 7.0 - Page 11
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