Candidate Information pack - Battersea Dogs & Cats Home Director of Human Resources
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Candidate
Information pack
Battersea Dogs & Cats Home
Director of Human Resources
Introduction from the Chief Executive The journey so far…. For over 150 years Battersea Dogs & Cats Home has cared for over 3 million unwanted, abandoned and neglected animals. Known and loved by millions, this internationally renowned charity has become probably the most famous animal refuge in the world. We have secured a very special place in the hearts of the nation, becoming something of a national treasure. Being part of such a highly respected organisation, with such a rich heritage, places significant responsibility on all of us. We are each playing a vital part in ensuring the welfare of every animal that comes through our doors and also, in ensuring the Home is sustainable for generations to come and that it continues to enjoy the support and the reputation it has worked hard to achieve. We have started on our vital journey to impact positively on the lives of more animals that need our care. We have ambitious plans for the coming years which will be set out in our next Strategic Plan (2014 – 2018). As our income and services continue to develop, so too do our organisational support needs. We are now looking for an exceptional and highly talented HR professional to help us build on the solid foundations we have by leading on the creation and delivery of a formal human resources and people strategy to ensure our rapidly expanding organisation has the capability and capacity to deliver our ambitious strategy and growth plans. We are seeking a champion for recognising and developing talented individuals, that brings an inspiring HR leadership style that will support our teams and people achieve personal and organisational success. We seek to recognise and reward innovation and initiative and we need a super star HRD to help us do that. High on the agenda right now, is succession planning, workforce planning, service and commercial development and a host of internal projects aimed to improve productivity and efficiency overall. On a daily basis you will be interacting with teams inside and out of the organisation and as such your communication and team work skills will need to be exceptional - this high profile role will suit someone who presents with instant impact and gravitas. Working closely with a dynamic board of directors and Council of Trustees to support and continuously growth and development not just of our organisation but our people too, you will be critical to our future success. To succeed in this hugely exciting and rewarding role, you must have senior management experience gained within a challenging and changing environment whilst you will be a proactive, initiative taker; with a high degree of integrity, and excellent interpersonal and communications skills. And if you possess a commercial talent too - then you could well have found your way Home! I very much look forward to receiving your application. Claire Horton Chief Executive Director of Human Resources Page 2 of 16 Battersea Dogs & Cats Home
Contents About us 4 Role profile 7 Person specification 11 Recruitment Process 14 Advice and guidance 15 Making an application 15 Thank you for taking the time to find out more about this post, and exploring the possibility of working at Battersea Dogs & Cats Home. This Candidate Brief is designed to help you with your application; included within it is information about the organisation, the job description and person specification, the conditions of employment and an overview of the recruitment process. This is a challenging and highly rewarding leadership opportunity. The role offers an exciting opportunity to lead and develop; ensuring that Battersea Dogs & Cats Home‟s vision of high standards and achievement is upheld. Please read the information carefully before submitting your application. If you have any questions that are not addressed in this pack then please contact me: Lead Consultant: Smita Rai Email: smita.rai@cfappointments.com Telephone: 020 7220 0180 Director of Human Resources Page 3 of 16 Battersea Dogs & Cats Home
About us Battersea Dogs & Cats Home is one of the oldest and best-known animal welfare organisations in the world. Since it was founded in 1860 by Mary Tealby, the charity has helped 3.1 million animals. It currently operates from three centres - in south-west London, Old Windsor in Berkshire and Brands Hatch in Kent. In 2012 the Home‟s 331 staff and 616 volunteers cared for nearly 9,000 dogs and cats. Without Battersea, many of these animals would have had nowhere else to go. Each day an average of 14 dogs and eight cats arrive across Battersea‟s three centres. Half of these are strays who have either genuinely been lost, or have been dumped or abandoned. Many are brought in by Local Authority animal wardens, and others are found by members of the public. All of these animals are kept for seven days before being put up for rehoming, giving our teams an opportunity to try to reunite them with their owner. Last year our Lost Dogs & Cats Line received over 13,000 calls from Londoners who had lost or found a pet, and nearly one third of the lost pets we cared for were reunited with their owners. Dogs and cats are also brought to Battersea by owners who can no longer care for them. Many experience financial difficulties, are evicted from their home, or find their circumstances have changed. Sadly, others simply no longer want their pet. Battersea‟s open intake policy means we aim never to turn away an animal in need of our help, regardless of its temperament or medical condition. We ensure these unwanted dogs and cats get a second chance in life. It is vital that we know each animal‟s needs, so every dog and cat arriving at Battersea receives a full temperament and behaviour assessment. This enables us to determine the best outcome for them and tailor our care to their needs. It also ensures we know exactly what type of home they will need. Whilst at Battersea, dogs and cats are cared for by our expert team of Rehoming and Welfare Assistants, who are assisted by our many dedicated volunteers. All animals are provided with medical care and treatment by our Veterinary team of 6 vets and 24 nurses, who performed nearly 3,500 operations in 2012. They also ensure all animals are neutered before they go to their new Home. Last year we rehomed almost 3,000 dogs and 3,000 cats and reunited almost 1,500 lost pets with their owners. We also rehome animals into non-domestic, „working‟ homes such as the police and armed forces, as „assistance‟ dogs for the disabled and traditional working dogs such as sheep and gun dogs. Our aim is to find the best possible new home for every animal and there is no time limit on how long a dog or cat can remain in our care before we find a permanent new home for them. Behind the scenes we have a team of Director of Human Resources Page 4 of 16 Battersea Dogs & Cats Home
specialist canine trainers who not only ensure all our staff are fully trained but provide advice and support at our corporate events and to some external organisations. We also have busy support teams working in the areas of fundraising, communications, community engagement, events, facilities, finance, human resources, IT and legacies. None of our work for animals would be possible without our supporters, as Battersea is a charity that relies almost entirely on their generosity, through donations and gifts in Wills. We are currently investing in an ambitious fundraising strategy to ensure we secure sustainable income streams for the future. Following the milestone achievement of our 150th anniversary in 2010, Battersea is embracing the next 150 years with great relish, energy and an undiminished passion for the animals in its care. Battersea today and tomorrow Battersea is one of the top twenty best known charities in the UK. This impressively high profile can be credited to the Home‟s incredible heritage, passion, drive and ambition. In 2010 the Home celebrated its 150th anniversary, and to mark this momentous occasion we hosted a wide variety of special events throughout the course of the year, including our star studded „Collar and Coats‟ Ball – now an annual event. We published several books including „A Home of Their Own‟ which charts Battersea‟s place in the nation‟s hearts and social history, and HRH The Duchess of Cornwall opened a brand new state of the art Cattery. Battersea continues to make remarkable progress in getting its respected voice heard amongst national and local Government and a wide group of influencers and decision makers. We also cemented our place as an active and important member of the animal welfare sector, making significant contributions to collaborative initiatives such as the widely held desire to improve existing dog control legislation. We advise the Department for Environment, Food and Rural Affairs (DEFRA) on a wide range of issues, and Battersea‟s knowledge and experience has proved invaluable. Recently Battersea‟s Chief Executive was invited to give evidence before an EFRA Select Committee on dog control and we were pleased to have been chosen as the site to launch the Inquiry from. Our growing Community Engagement programme, aims to engage with young people, and their parents, through targeted workshops in schools and community groups across London boroughs. The Home also undertakes responsible pet ownership sessions on the street with the wider public. The Home is determined to raise awareness of the plight of Staffordshire Bull Terriers, which account for 37% of all dogs at its centres. This much maligned breed can be trained by a minority of irresponsible dog owners to be Director of Human Resources Page 5 of 16 Battersea Dogs & Cats Home
aggressive, resulting in their unpopularity and as a consequence the breed is harder to rehome. Battersea is running a three year campaign called “Staffies. They‟re softer than you think,” which has attracted considerable support and attention and encouraged more people who are interested in rehoming a Battersea dog to look at the breed as potential pets. This campaign has so far reached a quarter of the UK‟s population. This year Battersea has made an even greater impact, with a prime time ITV1 television series presented by Paul O‟Grady which offers a fascinating insight into the unique and very special work of the Home, and has enhanced the support for the charity as a whole. Showing UK-wide with over 5 million viewers per episode the programme has done much for improving the rehoming opportunities of rescue animals, not just at Battersea but in other centres around the country. Some of Battersea‟s dogs and cats are rehomed to famous or unusual homes and one of the most notable examples in 2011 was the rehoming of Larry the cat to Downing Street. Larry made the British public realise that Battersea rehomes cats as well as dogs, resulting in a surge in enquiries, and the Larry phenomenon continues to attract attention to the Home from all over the world. We are fortunate to enjoy the continuing support of a vast array of A-list celebrities and high profile friends. In 2012 we welcomed the World‟s top male supermodel, David Gandy as our first formal Ambassador, followed by Dame Jacqueline Wilson DBE, best-selling childrens author and our great friend Paul O‟Grady MBE. We are delighted we have such supportive and high profile ambassadors to champion our Home. However there are challenges ahead for the Home and a strategic priority to improve the kennelling facilities at our iconic London site. Battersea still needs to use some Victorian kennels located under railway arches that are no longer fit for purpose and these urgently need upgrading and replacing. We are now appealing to supporters to help its Mary‟s Promise Appeal, which aims to raise £7million to enable a major redevelopment of the kennels. This will be the most ambitious capital appeal in the 152 year history of the Home. As demand for our services increases and with thousands of animals arriving each year, there is a lot to do. We are about to enter the final year of our current Strategic Plan and 2013, will see us develop our vision for Battersea‟s future from 2014 and beyond. Now is a hugely critical and exciting time to be joining this world famous institution and so are looking for an exceptional individual to join our exceptional team. Further details on Battersea Dogs and Cats Home can be found by visiting www.battersea.org.uk Director of Human Resources Page 6 of 16 Battersea Dogs & Cats Home
Role profile
Title: Director of Human Resources
Salary: Circa.£70,000, plus benefits package
Location: Battersea London, with travel to Old Windsor and Brands
Hatch
Reporting to: Chief Executive
Role purpose: As a member of the Executive Director Team, to contribute to
the development and implementation of the long term strategy for the
organisation. To ensure that the Home is appropriately and fully resourced
and its people sufficiently skilled and supported, to deliver the forecast growth
and development.
Communication and key working relationships
Key internal relationships: Chief Executive, Directors, Trustees, Senior and
Department Managers and staff from across the Home‟s three sites
Direct reports: HR Manager, HR Coordinator, HR Administrator, Two x L&D
Advisors
Key external relationships: Other animal welfare/voluntary sector
organisations; Charity Director Finance Forums; Pension Administrators; legal
advisors and others as necessary.
Description of the role:
Objectives of the Post
Work effectively with the executive director team and the Council of
Trustees to create an HR function that has added value and
contributes widely to business success
Work in partnership with the senior management teams to optimise the
performance and impact of their teams - through effective leadership,
organisational design, change management, workforce strategy and
people management
To ensure the proper conduct of the HR affairs of the Home through
the provision of efficient and effective advice, systems and reporting.
Director of Human Resources Page 7 of 16
Battersea Dogs & Cats HomeScope of Responsibility
The Director will be responsible for overseeing the direction and
management of the Human Resource and Organisational Development
functions of the Home.
The Director will be required to act on his/her own authority or on the
authority delegated from the Home and/or Chief Executive and must,
as required, be able to justify decisions taken.
The Director will undertake direct management of staff reporting
directly to him/her, delegating responsibility where appropriate.
The Director is required to „insert‟ him/herself into the activities and
initiatives of other departments across the Home to ensure that
support, advice and guidance is provided on all things people and
workforce related.
Contribute to the annual business planning and budgeting round of the
Home ensuring that all departments‟ HR needs are fully recognised
and accounted.
Represent the Home as appropriate in external forums such as the
Charity HR Directors Group and to make insights from the
organisation‟s experience available to wider charitable and professional
circles.
Keep abreast of significant developments in the external policy,
practice and regulatory environment in particular in relation to changing
employment legislation, as they relate to both the role, the overall
wellbeing of the charity and the voluntary sector as a whole.
Ensure compliance with legal, regulatory, and ethical requirements.
Attends Council and other Committee meetings as required to present
reports, recommendations and participate in debate.
Key Duties
Leadership
Provide positive and professional leadership to staff in the HR
Department, ensuring that the department is well managed and
professionally staffed and appropriately skilled to support the activities
of the Home as a true business partner
As a key member of the director group, contribute to the leadership of
the Home, by participating in the generation of new ideas and fresh
approaches to how the Home manages and grows its business
Director of Human Resources Page 8 of 16
Battersea Dogs & Cats HomeProvide advice and support to the CEO and the Home and/or its sub
committees on matters relating to any issue within the remit of HR, OD
and employment
Undertake such duties, in addition to the main duties listed, as may be
delegated by the Chief Executive;
Liaises with the Home‟s lawyers, consultants and Insurance companies
regarding claims, dealing with all correspondence and
communications, as appropriate.
Develop an HR strategy which is aligned with the business priorities
Develop the organisation structure to ensure the business strategy is
effectively delivered
Lead on the development and early roll out of talent management
ensuring plans for resourcing; development and retention are aligned
with business needs.
Work with the directors and the Council of Trustees to develop an
approach to reward that supports the achievement of business
priorities and promotes a culture where continuous improvement
through partnership working and innovative thinking is recognised and
rewarded
Develop and implement measures to monitor and evaluate HR
effectiveness
Information and Communications Technology
In the short term, along with other directors working with the Home’s interim
Director of IT;
Supporting him in ensuring teams across the Home engage in the
successful delivery of a Home-wide total IT infrastructure replacement
project (currently underway)
Ensuring the Home‟s new HR reporting system is fully and
appropriately synced to ensure HR data reports are meaningful and
corroborated.
Ensuring managers across the Home are trained in the use of the new
HR database and that the system is being used to very best effect
Director of Human Resources Page 9 of 16
Battersea Dogs & Cats HomeGeneral information
• The Director of Human Resources will be expected to execute fully the
duties and responsibilities of an executive director of a major national
charity, leading by example, delivering on objectives and participating
fully in significant strategic discussions.
• The Director of Human Resources will have an appetite for joining a
dynamic team and an ability to generate ideas, in a fast paced, growing
organisation is vital, as is a sense of humour.
• The Director of Human Resources will be given considerable authority
by the Chief Executive to oversee, manage, engage and guide in
multiple key projects across many areas of the Home‟s work.
• The role requires a flexible approach to working hours, a commitment
to ensure multiple projects and tight deadlines are met.
• The Home is an equal opportunities employer and all employees are
actively encouraged to contribute to the promotion of diversity.
• All employees are required to act in accordance with their
responsibilities under the Health & Safety at Work Act.
• The Home operates a non-smoking policy.
Data protection
• As part of your duties, you will be required to obtain process and use
information held on computer or word processor. You may not use or
disclose data for any other purpose than that for which it was recorded.
You must only disclose data to authorised persons or organisations as
instructed.
This job description and person specification may be subject to review from
time to time in consultation with the post holder.
Director of Human Resources Page 10 of 16
Battersea Dogs & Cats HomePerson specification
Essential criteria
Qualifications and experience
Qualified CIPD preferably FCIPD and work place based experience.
A proven track record of executive leadership and an ability to work as
part of a director team at the highest level.
Considerable experience of supporting, developing and delivering
organisational growth and people strategies.
Previous experience as strategic business partner in a dynamic
changing business
Building a strong organisational culture and a proven track record of
initiating, leading and delivering successful change programmes in an
environment where change is not always easily implemented
Experience of delivering innovative HR approaches to drive
engagement and performance.
Experience in leading HR in an increasing multi-site environment
Experience in developing and/or overseeing L&D programmes and
recognising, supporting and developing talent
Experience of developing HR strategies, policies, procedures and
internal controls, HR data management and reporting.
Delivery of significant HR initiatives that have had significant
commercial impact
Delivery of transformation and resourcing plans that supported change
and organisational growth
Experience of managing budgets, including financial control and
reporting abilities.
Proven ability in using the components of MS Office; a recognised
computerised HR data systems (The Home has just installed the
Snowdrop HR data system).
Director of Human Resources Page 11 of 16
Battersea Dogs & Cats HomeExperience of engaging in corporate business planning processes,
developing and supporting partners across the business.
A proven track record of having managed a significant organisational
change programmes well and having developed and overseen an
effective internal communications strategy
Business acumen and high levels of commercial awareness and skill.
The ability to advise and inform feasibility studies supporting the
development of strong business cases for income generating activities
from an HR perspective.
Personal characteristics
Commitment to the Home‟s aims values and purposes.
A strong partnership-orientated, customer-focused attitude, with a passion to
make a difference.
A proactive, initiative taker with a can-do attitude.
Enthusiasm and energy.
An analytical, strategic thinker with an ability to engage and inspire others in
„big picture‟ thinking.
Resilient and able to work under pressure.
The ability to be flexible in terms of working hours, including evening and
weekend working from time to time.
A keen sense of humour and a willingness to „muck in‟ across teams when the
need arises.
Communication and interpersonal abilities
Proven „hands on‟ management skills.
Ability to work as part of a team.
Excellent networking and negotiation skills
.
A highest degree of integrity, tact and diplomacy. You must inspire trust.
Exceptional attention to detail and accuracy.
Director of Human Resources Page 12 of 16
Battersea Dogs & Cats HomeExcellent interpersonal and communications skills – to inspire trust and confidence at all levels The ability to work at all levels, both internally and externally. The ability to prioritise conflicting priorities, manage multiple projects and to deliver to deadlines. Charity sector An appreciation of the work of animal rescue centres, particularly dogs and cats and the issues facing animal rescue charities. Understanding of charity structures and management. Balance the championing of innovation with commercial restraints, and competing business priorities Leadership skills Previous senior leadership experience in a growing and significant organisation. Demonstrable ability to contribute to the development, planning and implementation of an organisation‟s strategy and policies. A record of success in HR and support management linking service delivery to strategic objectives. Director of Human Resources Page 13 of 16 Battersea Dogs & Cats Home
Salary and Conditions
Salary: circa. £70,000, plus benefits package
Hours of work: 35 hours per week. As the Home operates over
weekends, an informal week end rota is operational.
Place of Work: Battersea London, with travel to Old Windsor and Brands
Hatch
Leave entitlement: 28 days
Pension: Group Personal Pension Scheme
Status: Permanent
Full details, and terms and conditions of employment will be issued if an offer
of employment is made.
Recruitment Process
You should make your application via the CfA website
www.cfappointments.com by uploading your CV and a covering letter saying
why you should be appointed to this post and addressing the job description
and person specification.
Closing Date for applications: 24 March 2013
All applications will be acknowledged by CfA
Initial interviews will be conducted by CfA between: 25 March - 28 March
2013
Final Panel details: 4 & 5 April
Appointment will be subject to satisfactory references
Director of Human Resources Page 14 of 16
Battersea Dogs & Cats HomeAdvice and guidance At CfA, we provide a range of additional services to help our clients recruit and retain top quality employees. On your part, however, it is important to ensure that the application is completed to the highest standard to offer a greater chance of success. Making an application We receive many applications each year, and understand what it means to submit a good application. This process is different for everyone and, based on almost 30 years of experience, we offer this advice to help you to make your application. Please ensure that you have read this booklet before you begin the online process of submitting the application. The information that it contains has been carefully written to enable you to think about what skills the Trustees of Battersea Dogs & Cats Home are expecting you to demonstrate. Perhaps the best advice is to try to put yourself into the position of the person who will be reading this application. You will find it useful to have a look at Battersea Dogs & Cats Home‟s website. A significant amount of information can be gleaned from their website, this will help you in making your application. For example you will probably be able to find a copy of the most recent Annual Report. You will also find the Charity Commission website www.charity-commission.gov.uk useful. Charities are required to lodge their accounts with the Charity Commission and these can be seen on this website. A set of accounts contains an enormous amount of useful information. Your CV We advise that a CV should consist of no more than two sides of A4. A format that you might adopt would contain a personal profile, key skills, some achievements, a summary of your career history, education and training and other interests. It is good practice to tailor it to the application. Your Personal Statement We ask for a personal statement, addressing the Person Specification, to support your application. Again we suggest no more than two sides of A4. You should submit your application via our website www.cfappointments.com. This will ensure that it is processed automatically. You will receive an acknowledgement, normally within two working days. There is no advantage of sending it to an individual consultant. Should you have difficulties with submitting your application please feel free to contact our Client Services Team by email, enquiries@cfappointments.com or by phone, 020 7220 0180. I look forward to receiving your application: Smita Rai Lead Consultant Director of Human Resources Page 15 of 16 Battersea Dogs & Cats Home
Chief Executive
Celebrity Liaison
Executive Assistant
Manager
Director of Finance
Interim Director of Director of Director of Director of Human Director of
& Corporate Veterinary Director
IT Fundraising Operations Resources Communications
Services
Commercial Interim
Head of Direct Head of Major
Legacy Manager Head of IT Head of Events Development Commercial HR Manager Head of Marketing Head Nurse
Marketing Giving
Manager Strategy Manager
Commercial
IT Systems Direct Marketing Veterinary Nurse
Legacy Officer Events Manager Trust Manager Development Operations Teams HR Advisor Digital Officer
Administrator Manager Supervisors
Assistant
Corporate
Events Co- Senior Direct Licensing Co- Registered
Finance Manager Partnerships HR Administrator Publications Officer
Ordinator Marketing Officer ordinator Veterinary Nurses
Manager
Direct Corporate
Payroll & Pension Community & Student Veterinary
Marketing Partnerships L&D Advisor x 0.5 Graphic Designer
Administrator Events Manager Nurses
Executive Executive
Direct Marketing Major Donor Media & PR Clinic
Cashier Events Officer L&D Advisor x 0.5
Officer x 2 Manager Manager Administrator
Database
Major Donor Communications Veterinary
Finance Officer Development
Executive x 2 Officers x 3 Surgeons
Manager
Database Officer x Communications
Finance Assistant
2 Assistant
Estates & Safety Public Affairs
Database Assistant
Manager Manager
Community &
Facilities Supporter Services
Engagement
Coordinator Officer
Officers x 2
Facilities Supporter Services
Administrator Administrator x 2
Maintenance team
(3 sites)
Director of Human Resources Page 16 of 16
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