BROADMOOR HOSPITAL OUR VOCATIONAL SERVICES, GIVING PATIENTS NEW SKILLS - INTEGRATED CARE
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WINTER 2018
intEgrated care
Spotlight on physical health
PERINATAL services
Expanded to help women up to one year after childbirth
BROADMOOR HOSPITAL
Our vocational services,
giving patients new skills
INTEGRATING CARE
Integration is the way forward Local
service
Welcome to the winter edition of @WestLondon. You will notice that as
well as the usual spotlight on the mental health services we provide, a helping to
lot of this magazine is devoted to physical health. tackle
That’s because physical healthcare is becoming an increasingly childhood obesity
important part of what we do as a Trust. We are moving away from
mental and physical healthcare, and social care being provided Developing healthy habits at a young
separately. Instead, our ambition is for people with mental health
problems to have their physical health problems identified, assessed Ealing community age is imperative in tackling obesity,
but ensuring children eat a balanced
health and care
and treated at the same time, and vice versa. diet coupled with 60 minutes of
moderate level physical activity
We are really pleased to have been named as preferred bidder, with our every day isn’t always that easy.
partners, to provide community services in Ealing, because it gives us the
opportunity to deliver high-quality care in a truly integrated way. You can
read more about this on page 3.
services The One You Ealing Active Living Fun
Food in Ealing (ALFIE) programme
In late October, Ealing Clinical as an alternative to acute supports overweight children adopt
We know that poor physical and mental health are linked. Around half of all Commissioning Group (CCG) hospital admission healthier lifestyles. ALFIE combines
patients admitted to hospital also suffer from depression or mental illness, named West London NHS Trust, • Enhanced primary care (GP) interactive healthy eating workshops
and if not treated, this leads to a slower rate of recovery and a longer stay in together with Central and North services supporting Ealing’s with physical activity sessions.
hospital. We also know, for example, that there is double the rate of depression in West London NHS Foundation nursing homes The programme has been highly
people with diabetes than the general population. Trust, The Hillingdon Hospitals successful. 90% of children who have
NHS Foundation Trust and other Subject to final contract and completed the programme have
All of these factors underpin our decision to change our name. We’re now West London NHS Trust. partners, as preferred bidder regulatory agreement, the Trust reduced or maintained their body
to provide community-based and its partners will start to mass index.
We hope you enjoy the magazine and get an insight into the wide range of work we do to help our services in Ealing over the next deliver these services in May
service users. 10 years. 2019. The programme is fun and
educational and tailored to meet the
We always welcome feedback, so please email us with your comments at These services include: Chief Executive, Carolyn Regan, needs of families.
communications@westlondon.nhs.uk said: “As a long-standing
• Community adult and provider of care in Ealing, we Visit www.oneyouealing.org
Dr Jose Romero-Urcelay, Medical Director children’s nursing and are particularly pleased to have
Stephanie Bridger, Director of Nursing and Patient Experience therapy services this opportunity to build on our
• Dementia support teams existing local physical and mental
• Adult learning disability health community services to
services deliver high-quality, integrated CIDS receive national
• Intermediate care services care across the borough.” accreditation
to support patients being
treated closer to home FOR MORE INFORMATION Congratulations to Ealing
Visit www.westlondon.nhs.uk/ Cognitive Impairment and
Thank you for your feedback Dementia Services, who
stay In touch ealing-community-based-services/
have achieved accreditation
We would like to thank everyone who responded
www.westlondon.nhs.uk through the Memory Services
to the @WestLondon Magazine feedback survey.
Equally well
National Accreditation
Programme (MSNAP).
The winner of the £25 Love2shop voucher is communications@westlondon.nhs.uk MSNAP is a Royal College of
Peter Ridout, Site Manager at Broadmoor Chief Executive, Carolyn Regan, and Medical Psychiatrists benchmarking
Hospital.
twitter.com/westlondonnhs Director, Jose Romero-Urcelay, joined leaders programme.
We have listened to the feedback from everyone of more than 50 organisations to sign an
The team also received a
who responded and will implement lots of your historic Charter for Equal Health and launch
facebook.com/westlondontrust Sustainable Mental Health
suggestions in 2019. We will have more features Equally Well UK, a new nationwide initiative. Service Commendation
on children and young people, more stories
by achieving 90% of
from service users and carers, and we will give youtube.com/c/westlondonnhs People living with a severe mental illness such as
Sustainability Standards.
information on forthcoming events. schizophrenia have a life expectancy that is up to 20 years shorter than average.
Equally Well UK will bring organisations to work together to reduce this gap.
Meanwhile, the charter offers a vision of how people living in the UK with a
severe mental illness can get improved support with their physical health.
You can find out more about this campaign at
24/7 Single Point of Access helpline 0300 1234 244 www.centreformentalhealth.org.uk/campaign/equally-well
2| |3
INTEGRATING CARE INTEGRATING CARE
Psychological therapies in
Hammersmith & Fulham
Ealing
Hammersmith & Fulham Back on Track is part of a national initiative
to provide psychological therapies to people aged 18+ with long-term
physical health conditions (LTC) such as diabetes, heart disease and
home ward
COPD, who have become worried, anxious or are low in mood.
What is Home ward? for a short period to avoid pharmacists, administrative staff
Home ward Ealing is a admission to a general hospital – and managers.Home ward team
Recently, the service was extended into partnership led by West London usually around one week.
some GP surgeries and specialist physical
health teams. This has enabled the service
The Partnership Project NHS Trust, working with Central
and North West London NHS Our rehabilitation service
Who can access the service?
Anyone over 18 who lives in, or
to reach more people in need faster, and Foundation Trust, Ealing Council, can support people with is registered with a GP in Ealing
improve their overall health. Hammersmith & Fulham Back on Track and the charity Chelsea and Westminster physiotherapy and occupational can be referred by their usual
Turning Point have worked together to embed a Hospital NHS Foundation Trust, therapy for up to six weeks, healthcare professional.
The service helps people to: substance support worker into the Back on Track service. and London Central and West working closely alongside Ealing
Many patients who use drugs and alcohol at harmful Unscheduled Care Collaborative. Council’s social care services. Can you give an example
levels are reluctant to talk to people who can help them of innovation for better
• Make healthy lifestyle changes
come to terms with their addiction. What does the service do? What conditions do our patient care?
• Overcome their fears, anxieties or
We help people during a period of patients have? Hospitals all over the UK are
low mood related to living with a LTC The new initiative, which began in early November 2018, severe or sudden illness, or when A large proportion of our working to develop an initiative
• Reduce the impact of their LTC on makes it easier for substance users to get the support they have been discharged from patients are older people who called “Home First.” Home ward
work, family life and other activities. they need, because the support worker is now located at a general hospital, so they can are becoming increasingly frail, is leading on Home First for
a centre they are already going to, for therapy. recover and remain well at home and are at risk of admission to Ealing residents. The aim of
FOR MORE INFORMATION or as close to home as possible. hospital. Most of our patients can Home First is to help people to
have: leave hospital as soon as they are
Patients can self-refer to Back on Track by medically stable to be discharged,
On average, we support
calling 0300 123 1156 or visiting • Suffered a fall rather than the usual practice
approximately 6,000 patients
www.backontrack.nhs.uk • Chest infections, cellulitis or of waiting in a hospital bed until
a year to maintain their
independence. bladder infections arrangements for therapy and
Integrated Diabetes Clinic at
• Worsening of long-term social care are put in place.
How do we do this? conditions such as chronic
West Middlesex Hospital We provide fast assessment and obstructive pulmonary We ensure we understand our
short-term nursing, therapy and disease (COPD), diabetes or patients’ home life and their own
social care, with specialist medical heart failure. personal goals, personalising
Since July 2018, Hounslow Improving Access to Psychological Therapies (IAPT) have been running monthly their care, to support their
input, to help people stay in their
clinics at West Middlesex Hospital for people who have both common mental health problems and a Who is in the team? recovery towards independence.
own home – usually for around
diagnosis of Type 1 Diabetes. The team includes over 120 This releases hospital beds for
five days.
staff, including nurses, doctors, other patients who need them.
This integrated clinic allows people to be seen for both their mental and physical healthcare needs in the We have 20 beds in Clayponds occupational therapists,
same location, helping to break down barriers between different services. Feedback from the staff at Hospital in South Ealing for physiotherapists, support
West Middlesex’s Diabetes Team has been positive. Hounslow IAPT are now building on this success by people who need extra support workers, social workers,
working with the cardiology teams at West Middlesex, with an aim of providing a similar integrated service
for cardiology patients.
FOR MORE INFORMATION
www.westlondon.nhs.uk/service/home-ward-ealing/
4| |5
SERVICE NEWS ALL ABOUT PEOPLE
Changes to West
London Tri-borough
Perinatal Mental Nine local students have joined the Trust for work experience as part of
Project Choice, a programme developed by Health Education England,
Health Service which offers supported internships for young people with learning
disabilities. Currently less than 7% of adults with learning disabilities are
The Perinatal Mental Health Service is
now able to take referrals for pregnant
in paid employment and Project Choice is trying to change this.
Café on the Hill
women with severe or complex mental
illness until the end of the first year after
Alison Webster, Assistant Director of Workforce, said:
“We are delighted to welcome our new students here. This is a fantastic
becomes first
childbirth. This is an extension from the
previous provision, which ended when
chance for our students to gain invaluable experience that they would
otherwise not have had access to.”
NHS-based
the child was six months old.
Change Please
Extra funding from NHS England has
enabled this extension to existing arrival of our first café
international nurses
clients and new referrals. Women
who are referred when their child is In early November, Café on the
approaching one year old will be advised Hill, at St Bernard’s Hospital,
and supported to contact the most The first international nurses recruited by the Trust arrived from the relaunched as the first Change
appropriate service for them. Philippines in October. Please café to be based within
an NHS site. Café on the Hill is
Anyone needing help can be referred to They are the first of a small number of internationally educated nurses run by staff and service users
the perinatal service via their GP. who are being employed by the Trust as part of a broad programme of working together. This gives
recruitment activity. service users the opportunity
to learn transferable vocational
Recruitment from outside of the UK has made a valuable contribution skills to support their recovery.
in the NHS over recent years, and other local trusts have had very
positive experiences – particularly when recruiting in the Philippines. Change Please is a social
enterprise that provides barista
Antenatal anxiety celebrating Two of the nurses were greeted by senior staff and taken to their
accommodation on the Ealing Hospital site. The other is staying with
skills, housing assistance,
emotional support and a clear
workshops at Allied Health
her family locally. pathway to employment.
Their ‘buddies’ orientated them into the local area and took them out The café is open to the public
Hounslow IAPT Professionals to experience a ‘full English’ breakfast.
Gillian Kelly, Deputy Director of Nursing, said: “Recruiting and retaining
and can be found at St Bernard’s
Hospital, opposite Three Bridges.
In addition to the award winning
Since February 2018, Hounslow Improving Access
to Psychological Therapies (IAPT) have been great staff is key to the future of the Trust. So it is fantastic to see our Change Please coffee, the café
running monthly workshops for pregnant women first group of overseas nurses arriving and settling in well.” offers a variety of hot and cold
and their partners at the maternity unit at West food and drink. It has also
Middlesex Hospital. introduced a health bar, serving
healthier options.
The workshops help pregnant women to develop
Carolyn welcomes managers at
techniques to cope with anxiety in pregnancy. Lead by Example
Chief Executive, Carolyn Regan,
Feedback received on the workshops has been so
welcomed managers to the latest
positive that the perinatal leads within Hounslow IAPT
session of the Trust’s Lead by
are now considering developing similar workshops for
Example Programme in Ealing.
postnatal women.
In November, allied health professionals (AHP)
from across the Trust came together to reflect The programme is designed to
Women can self-refer for these workshops, be
on and share their own progress, a year since encourage the Trust’s leaders to
referred by the antenatal clinic staff or take part whilst
the launch of the Trust’s first AHP strategy. reflect on their own personal styles
on the waiting list for IAPT treatment.
The day included an awards ceremony hosted and give them practical tools to help
by Stephanie Bridger, Director of Nursing and them enhance the services provided
You can contact Hounslow IAPT by telephone 0300 Patient Experience, which was an opportunity to in their areas. This is the seventh
123 0739 or email houccg.hounslowiapt@nhs.net recognise the contributions that AHPs make to time the Trust has run the course.
or visit their website www.hounslowiapt.nhs.uk patient care every day.
6| |7
AWARDS & ACHIEVEMENTS
West London’s own The quality Awards 2018
named in 2019 Powerlist Our Quality Awards took place in September at Syon Park, where staff, service users and sponsors came
together to celebrate some of our brightest stars.
Congratulations to Consultant Psychiatrist, The awards ceremony also recognised those members of staff who have been with the Trust for 25 years.
Dr Ian Nnatu, who was named in the 2019
Powerlist, which features 100 of the UK’s The night was a success for the Trust’s Charity which raised nearly £500 from the sale of raffle tickets.
most influential men and women of All of the money raised will go towards helping our service users. Read more about the charity on
African, African Caribbean and African page 10.
American heritage.
Senior clinician Ian has worked for the Trust since 2006
Employee of the year
Ray Langshaw – Clinical Resourcing Manager
receives top in the Psychiatric Intensive Care Unit
(PICU) which looks after complex and Mentor of the Year
teaching award severely unwell patients. Regarded as an Sarah Kramer and Eve Brotzel –
inspirational mentor, he also teaches at Speech and Language Therapy Department Augusta Amara
Dr Sam Nayrouz, Director of Long Service Aw
-
Clinical Studies and Consultant Charing Cross Hospital in Hammersmith. ar d Recipient
Psychiatrist at the Trust, and He recently stepped down as the Trust’s Patient Choice
Hon Senior Lecturer at Imperial Electroconvulsive Therapy consultant lead after Dillip Maugi – Caterer
College School of Medicine, eight years.
received the prestigious Imperial Leadership
Medical School Teaching On being named in the Powerlist, Ian said: “It is a particular honour Bhagiawatty Gunganah – Ward Manager
Excellence Award in November. as a mental health professional to be included in the 2019 Powerlist
and I hope that this will contribute to raising the profile of mental Team of the Year
The award was in recognition health in the UK.” Home ward Rapid Response, Ealing Hospital
Ian McGuone
of his role in planning and
delivering the Trust’s high The Powerlist is an annual publication that was first published in Partnership
quality teaching and training to 2007. Nominees must initially meet the definition of an influential Clare Farrell – Physiotherapist
Imperial undergraduate students person who has consistently demonstrated “the ability to alter
while they are on psychiatric events and change lives, over a protracted period of time, in a Student Trainee of the Year
placements here at West London. positive manner.” Peter Coleman – Student Psychologist
He was also recognised for his
excellent personal teaching to Excellence in Patient Care Occupational Th
erapy Mental Illn
Pathway, Broadm ess
Imperial students placed in Ealing. Meridian Ward, Hammersmith and Fulham Mental Health Unit oor Hospital
This is a particularly significant
Adam clinches Apprentice of the Year Spirit of the NHS
achievement as it is the second Ian McGuone – Rapid Response Nurse Clinician
time Dr Nayrouz has received
Nursing Degree Apprentice, Adam Cramp, Quality Improvement
this award. He originally won this
has scooped Apprentice of the Year in the Occupational Therapy Mental Illness Pathway, Broadmoor Hospital
award in 2011.
prestigious national Our Health Heroes Meridian Ward
competition. New Starter
Katie Elkins – Staff Nurse
The criteria the judges used to make the award
Congratulations included: being an effective colleague and part Involvement
to West of a team; putting learning into place; and being Lee – Service User, Tony Hillis Wing
London NHS caring and compassionate to service users.
Trust Chief Other criteria included being a strong role model Innovation
Executive, for the organisation and an ambassador for Occupational Therapy Mental Illness Pathway, Broadmoor Hospital
Katie Elk
ins
Carolyn Regan, apprenticeships.
for being Promoting Diversity
shortlisted for Adam, who works at Broadmoor Hospital, and has been at the Trust for Learning Disabilities Clinical Academic Group, Feltham Recovery Team
Chief Executive of the Year over two years, said: “It’s amazing to have won this award and I have to
at the Health Service Journal admit my feet have not touched the ground. Everyone at the Trust has Chairman’s Award
awards. been fantastic and incredibly supportive. Nick Hipkins – Consultant Psychiatrist
“The Nursing Degree Apprenticeship training scheme has been excellent
and has given me invaluable skills. I would recommend it to anyone.” Peter Coleman
8| |9
OUR CHARITY FUNDRAISING
honouring zelma glasgow
In September, Sheffield Ward hosted
a Charitable Games Day in support
of the Sue Ryder Duchess of Kent
Hospice. The day was designed as
a tribute to Zelma Glasgow (pictured
left), a member of staff who sadly
passed away earlier this year and
was supported in her last days by
the Duchess of Kent Hospice. During
Going that extra mile to support the day, staff and patients competed
against each other in table tennis,
patients and service users chess, pool, Monopoly and other games.
Sheffield Ward raised a total of £1,975,
including £434 from patient donations.
Trust Chair takes on Become a Charity Champion Sheffield Ward is an Assertive Rehabilitation Ward at
Broadmoor Hospital. The ward supports men aged 18+ in their
half marathon to We want enthusiastic and friendly members of care and route to recovery. Our patients are fully engaged
in the work that we do on the ward. We offer peer support, Alice Foyle, Service Director; and Belinda
raise over £2,000 staff to become Charity Champions to help raise
awareness of the Trust Charity and to encourage carry out patient-led handovers and patient-led behaviour Manyumbu, Clinical Nurse Manager for
Sheffield Ward, handing over money to Hannah
others to become involved in fundraising. We would modification discussions. We also have a WHY group, which
Rcihards from Sue Ryder
Trust Chairman, Tom Hayhoe, successfully completed like to have a number of Champions at each of our looks at what is happening in the world, and why it is
the Richmond Half Marathon on Sunday 4 November, hospital sites and across the Trust in our community happening, and links this in with our ward community.
raising over £2,000 for the Trust Charity. locations.
Running alongside his wife Natalie, Tom finished the The Charity Champion role is voluntary and sits
13.1 mile run in 2 hours 19 minutes.
Over £8k raised for
alongside your day job. Champions will be invited to
attend a quarterly Charity Committee Meeting.
Tom said: “I persuaded my wife, Natalie, to join me
Cassel Hospital Charitable Trust
for her first half marathon to help raise money for the You’ll help raise awareness of the Trust Charity
Trust Charity. The charity supports some great projects across your site, to colleagues, patients/service users
that really add value to the lives of patients and service and their families. This will include making patients
users in West London. It is a fantastic feeling to have and families aware of the charity when they want to On Sunday 30 September, a team of
raised over £2,000. I had a few aches and pains but it show their gratitude to the Trust. nine staff and service users from the
was well worth it!” Cassel Hospital joined the thousands
If you have any questions, comments or would like running the Ealing Half Marathon, to
Congratulations Tom! more information, please email raise awareness of, and funds for,
WLMHT.Charity@westlondon.nhs.uk the Cassel Hospital Charitable Trust.
With lots of support, all our runners
successfully completed the 13.1
miles with the first of the team
Major Law firm donates over £600 to Trust Charity achieving an incredible time of 1
hour and 37 minutes.
Left to right: Julia Blazdell, Stefan Skwara, Camilla, Chloe Finamore,
Bex Close, Paul Stokes, Alex Ruffer and Linda Stradins
West London NHS Trust’s lawyers, Bevan Brittan, have donated all of the fees they received from NHS trusts across Julia Blazdell, Service User Consultant, was running her first half marathon
the country for the work they carried out on the NHS’s 70th birthday, Thursday 5 July, to charity. FOR MORE INFORMATION
and had a rocky road to the start line, having undergone surgery only a few
weeks before the race. Julia said: “It was great to be part of Team Cassel
Joanne Easterbrook, Senior Partner at Bevan Brittan, visited Trust HQ www.casselhospitaltrust.org
and wonderful to have such excellent support from patients and staff lining
on Monday 19 November to present Chief Executive Carolyn Regan the route. The finishing stretch would have been a lot harder without their
and Trust Board Secretary George Chalkias with a cheque for £612.38 hearty encouragement.”
to the Trust Charity.
The team raised over £8,000 for the Cassel Hospital Charitable Trust,
Carolyn said: “I am delighted that Bevan Brittan has supported the which will go towards its Service User Involvement Fund. This fund has
Trust Charity by making this kind donation. Corporate and one-off been established to support the development and employment of people
donations are really important in helping to improve the experiences with lived experience of the difficulties associated with diagnoses, such as
of patients, service users and carers. The money raised will help fund personality disorder and complex trauma.
projects across the Trust, such as activity groups and equipment for
wards and gardens.”
10 | | 11
Vocational Services in
Broadmoor Hospital World mental
A time to shine a light on our
amazing work
health day
Venus Kan, Vocational Services
10 October 2018
Manager, said:
Young people and The Occupational
Therapy Team at
We are really proud of the work mental health in a Hammersmith &
we do here supporting our Fulham Mental
patients develop their skills and changing world Health Unit
their resilience. I am delighted celebrated World
L to R: Becky Chapman, Service manager that colleagues at St Andrew’s This was the theme for World Mental Health Day Mental Health Day
of St Andrew’s; Annie London, Head of feel they can learn from what we 2018. with an art project,
OT and RTS do here at Broadmoor, and I look focusing on sharing
forward to our return visit to St The Trust chose to focus on eating disorders, which knowledge and
This was the first time that are a common issue among young people.
any other vocational service Andrew’s very soon!’ experiences.
Lunch buffet prepared by our patients and
staff of the Café team has visited us and was a great We urged parents and teachers to be vigilant for
opportunity for all our Vocational The project was inspired by an artist called Wrdsmth
the hidden signs among young people of eating and gave service users the opportunity to share their
Services staff to network, disorders such as anorexia and bulimia.
showcase our work and share knowledge and experiences, and also the advice they
Vocational Services are part of the
best practice. Patients welcomed might give a young person to help them grow up
Occupational Therapy (OT) and These include weight loss, extreme worries about
the visitors and were keen to healthy, happy and resilient.
Rehabilitation Therapy Services (RTS) body shape, excessive exercising or disappearing to
at Broadmoor Hospital. discuss the impact our services the toilet after meals.
have made to their recovery. These snippets of advice, knowledge and experiences
Here’s some of the feedback from were used to create the big collage poster pictured
We help patients to develop new skills Dr Elizabeth Tullett, Consultant Child and
our visitors: above.
and create and produce handmade Adolescent Psychiatrist said: “It is important that
saleable goods, like cards, jewellery young people do not suffer in silence with eating
and wooden items.
‘…it offered a great insight into Becky Chapman, showing an interest disorders, which can have devastating impacts on West London Community Sports
in one of our wooden products, with their lives and those around them.
The aim is to support patients to grow how other services support their Roy Goss , RTS Instructor West London Community Sports, which is
in confidence and gain experiences patients… also very interesting “The sooner eating disorders are diagnosed, the supported by the Trust, organised a World Mental
that can help with their recovery. and informative to speak to some more help we can give people to recover. Having Health Day Football
of the patients and get their views anorexia or bulimia is nothing to be ashamed of but Tournament that
On 15 and 19 October, we had a visit on staying at Broadmoor.’ it is vital that people experiencing eating disorders took place at Goals in
from over 20 vocational staff from St get help quickly.” Isleworth.
Andrew’s Healthcare, a charity in the
Midlands, which runs mental health Anyone with concerns should contact their GP or Six teams took part in the
services and has its own medium get in touch with the Community Eating Disorders
‘..it was a brilliant opportunity to tournament: Hounslow
secure service. Service on 020 8354 8745.
meet other vocational instructors Hawks, West London FC,
and see the great work that they Vocational Services staff networking Exercise Specialists, two
do. It was really interesting to see teams from the Estates
the different activities that you Patients from the Psychiatric and Facilities service and a team from Trust
offer in a high secure setting.’ FOR MORE INFORMATION Intensive Care Unit (PICU) Headquarters – The Armstrong Way Warriors.
highlighted a poem by Robert
www.westlondon.nhs. Service, called the Olive Tree, The cup was won by Exercise Specialists (pictured
uk/contact-us/sites-and- which made them think about above) for the third year in a row. It was presented by
‘…the quality of work produced locations/broadmoor- how the olive tree can give shelter, Matthew Wilding, Deputy Director of Nursing, West
L to R: Helen Wright from St Andrew’s, Simon
Matthews, RTS Team Leader; Venus Kan, was simply outstanding.’ hospital/ peace and provide warmth. London Forensic Services.
Vocational Services Manager They painted an olive tree as a way
to give life to the poem. The event raised over £100 for West London
Community Sports.
12 | | 13
IN OTHER NEWS COMPLIMENTS
The Zero Suicide Alliance is a collaboration of
SERVICE USERS’ COMPLIMENTs
NHS trusts, businesses and individuals who
are all committed to suicide prevention.
me a lot.
The people are friendly here, the staff helped Kind, friendly, su
pportive.
West London NHS Trust is one of the partners Harry is a nice guy :-) About Hounlsow
Unit Liaison Psychiat
in this alliance and we are committed About Finch Ward, Lakeside Mental Health ry Services
to ensuring that as many staff and local
stakeholders as possible complete the suicide
Dr Too - She is very
prevention training and actively promote it to kind and treats me Very responsive team. Efficient and on time.
I am very happy wi well.
others. th her treatment. About Back on Track
About Ealing Recove
ry Team West
FOR MORE INFORMATION
You can find the 20 minute training video on
the Zero Suicide Alliance website
Paws for thought The visits made by staff proved to be very bene
ficial
to the
The nurses are de
everything they ca
dicated and carin
g. They do
alwa ys very pleas ed to talk n to help with pa
www.zerosuicidealliance.com with Hettie the dog to my wife who was
nurse. His care and patie nce was very posit ive and About Grosvenor
Lakeside Mental
Ward,
tient care.
Health Unit
helpful.
Dementia
Approved therapy dog Hettie, a three-year-old About Hounslow Cognitive Impairment and
poodle cross, has been bringing joy to staff and Service
patients at the Crisis Assessment Team at Lakeside
Mother of patient is thankful for all the hard work
Mental Health Unit. She has been with the team
Johan has done through her son’s case.
Best Social since July. advice and
An approachable and friendly service. Good About Paediatric Liaison
Enterprise very reassuring.
Hettie’s owner, Consultant Psychiatrist Nick
Award Hipkins said: “It is really lovely to see Hettie here About Hammersmith & Fulham Cognitive Impa
irment
and you would be amazed by the number of and Dementia Service
We Coproduce were the winner of the Best Social
smiles she brings to both staff and patients.
Enterprise Award at Hammersmith and Fulham
FROM A LITTLE BIRDIE ................
She has an incredibly positive effect on people.”
Council’s Brilliant Business Awards 2018. The
Trust works in partnership with We Coproduce to
Hettie does not go into inpatient wards but people
coproduce services for thecommunity.
can take her for short walks around the pond
outside.
FOR MORE INFORMATION
Visit www.wecoproduce.com
YOUR HEALTH
Help us help you this winter by getting your flu Think you need medical help right now? You can call
vaccination. If you are eligible for a free flu jab, get it NHS 111 where a fully trained adviser will suggest the
now – it’s free because you need it. best course of action.
Visit www.nhs.uk/fluvaccine to find out if you NHS 111 is much more than a helpline. You can speak
are eligible for a free flu jab. Then contact your to fully trained advisers, 24 hours a day, 7 days a
GP practice, pharmacist or midwife to get an week, who can put you straight through to healthcare
appointment. Trust staff can have their flu jab at the professionals, as well as arrange face-to-face
drop in clinics advertised on the Exchange. appointments and assess if you need an ambulance.
So, if you think you need urgent non-life-threatening
medical help, call NHS 111.
Visit www.nhs.uk/111 for more information.
e
14 | | 15
seconds
Ann is a carer for her son, who is looked after
by the Trust. She is also co-chair of one of
Ann Smith
the Trust’s Service User and Carer Experience
forums.
sought advice and information to understand
How long have you been a carer? my son’s condition and in turn supported him in
15 years. his darkest times. I have met some great people
who have supported me. My son has been on a
What does a typical day look like for you? very long journey and at times my husband and I
After the usual greet the day stuff I call the thought ‘is it never ending?’ We have never given
ward to see how my son has been. I then check up hope and are just there for him.
communications@westlondon.nhs.uk | 020 8354 8737
with him what his plans are for the day and
have a general chat. I do various bits of work The most rewarding part is meeting other carers
for West London NHS Trust so I might attend at our Wednesday club. We help each other to
a meeting, speak to Yoke and Lilian from the understand that as carers, we can’t cure our
Practice Development Team or participate in loved ones, but we support them to be the
Carers Awareness Training. I am also the Chair best they can be. I find comfort in sharing my
of the Carers Council for Central and North West experiences with like-minded people who have
London NHS Foundation Trust. an empathy with my situation, and knowing
that I am not alone. Tea and a chat are a great
One afternoon I run a support club for carers of soother.
service users with complex mental health needs.
I organise an activity and provide a safe space Do you have a favourite place in West
to take them away from the pressures of caring. London?
It allows us to be us for a while and do things Yes, my garden. It is not large and in some places
we would not normally do. It is a great place to not well kept, but it gives me a great space to
share. rest and relax. Due to my mobility issues I grow
things in raised flower beds and containers for
My afternoons are usually my own to do easy access, and wildlife comes in abundance. I
shopping (I love this) or visit family and friends. have had good success with vegetables this year!
Then after dinner I call my son to wish him good
night. There is nothing finer than sitting in the garden
enjoying a cup of tea and homemade cake.
What is the most rewarding part of being a Best of all I can watch my little dogs run around
carer? chasing their imaginary friends!
At first I thought this is a tricky one, but
reflecting on my journey as a carer, I have If you had a super power, what would it be?
I already have super powers – I am a MUM, so
what more do I want?
Promoting hope
and wellbeing
together
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