Anniversary Dinner SHA-SHATEC - 2018 Excellent Service Award (EXSA) - Star Presentation Ceremony - Singapore Hotel Association
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Sep-Dec Issue 2018
MCI(P)020/02/2018
SHA UPDATE
SHA-SHATEC
Anniversary Dinner
2018
Excellent Service Award (EXSA) –
Star Presentation Ceremony
New Resources to help (Smart)
Hotel Transformation
SHA Welcomes New Members
SHA Welcomes New General Managers
Contents
12 21
14 20
sha news hotel circuit Sep-Dec Issue 2018
MCI(P)020/02/2018
4 SHA-SHATEC Anniversary Dinner 2018 20 Grand Copthorne Waterfront Hotel – “Live
like a Local” campaign and Singapore’s Chief Editor
6 Your Say : Top 3 Wishes for 2019 first Premium Tour Lounge Ms Margaret Heng
7 SHA Welcomes New Ordinary Member 21 Travel Weekly Asia 2018 Readers’
Choice Awards
Writers
Ms Charmaine Thiang
8 SHA Welcomes New Associate Members PARKROYAL on Pickering reaffirms its
position as Asia’s leading Green Hotel
Ms Li Shaoting
Ms Shrestha Sook Yean
10 SHA Welcomes New General Managers
Published by
11 Hotel Security Conference and Awards
2018 16
Singapore Hotel Association
12 Excellent Service Award (EXSA) – Star
Presentation Ceremony
Design & Printed by
Colorcom Graphics Pte Ltd
13 SHA-NEA 3R Awards and Seminar for
Hotels 2018 Email
14
secretariat@sha.org.sg
SHA/SKM Service Gold – “National
Kindness” Award Ceremony
Website
Niche Business Matching www.sha.org.sg
15 4th STB-SHA Hotel Industry
Conference 2018 Address
21 Bukit Batok Street 22,
New Resources to help (Smart)
Hotel Transformation Singapore 659589
shatec news
17 SHATEC Inaugural Hospitality
Conference
SHA Update is the official publication
of the Singapore Hotel Association
and copies of SHA Update are not
18 SHATEC Entremet Competition for sale. No part of this publication
may be reproduced in any form or
New MOU Partnerships by any means without the written
permission of the publisher. The
19
views and opinions expressed are
SHATEC Graduation 2018 those of the authors and do not
necessarily reflect those of the
publisher.
SHASHANEWS
NEWS
SHA-SHATEC
Anniversary
Dinner 2018
T he SHA and SHATEC jointly
organised an Anniversary Dinner
at the Grand Ballroom, Mandarin
Orchard Singapore on 27 September
2018 to celebrate 57 and 35 years of
excellence, respectively.
Senior Minister of State, Ministry of
Education and Ministry of Trade and
Industry, Mr Chee Hong Tat graced
the event which was well attended
by more than 500 hoteliers, industry
stakeholders, professionals and
SHATEC Alumni.
Hosted by renowned emcee, Justin
Mission, it was an evening filled
with entertainment. The highlight of
the event was a specially curated
menu by 6 SHATEC Alumni Chefs
who showcased their cooking skills
through the 5-course menu for diners
to relish upon.
Another highlight of the event was
the Lucky Draw segment. A total of
50 attractive prizes were presented
at the event and the top prize
winner walked away with a cruise
package; sponsored by the Genting
Cruise Lines.
4
SHA NEWS
Special thanks to the sponsors below for their invaluable contributions towards the event:
Partner Sponsors
• Angliss Singapore • Far Ocean • Norwegian Seafood Council
• Capfruit • Kuhlbarra • Stanbroke
• Classic Fine Foods
Lucky Draw Sponsors
• Achieve Security Services • Genting Cruise Lines • Magnum Spirits & Wine Pte Ltd
• AFON Pte Ltd • Goodwood Park Hotel Limited • Mandarin Orchard Singapore
• Amara Sanctuary Resort Sentosa • Grand Hyatt Singapore • Mandarin Oriental, Singapore
• Andaz Singapore • Hilton Singapore • Sheraton Towers Singapore Hotel
• ALL BIG Frozen Food Pte Ltd • Holiday Inn Express Singapore • Sofitel Singapore City Centre
• Concorde Hotel Singapore Clarke Quay • Swissôtel Merchant Court, Singapore
• Conrad Centennial Singapore • Hotel Jen Orchardgateway Singapore • UE Park Avenue International Pte Ltd
• Carlton City Hotel Singapore • Hotel Grand Pacific Singapore • UIE Industrial Equipment Pte Ltd
• Crowne Plaza Changi Airport • InterContinental Singapore • TRAFALGAR
• Fairmont Singapore & Swissôtel The Stamford • Lloyd’s Inn
• YOTEL Singapore Orchard Road
• The Fullerton Hotel Singapore • Naumi Hotels
• Furama City Centre, Singapore • Novotel Singapore on Stevens
The brightest star of the night – The
‘SHATEC Globe’, was unveiled,
in all its dazzling glory as a show-
stopping spherical croquembouche
celebratory confection, representing
the Association’s and the school’s
commitment to the vision of upholding
the highest standards in service
excellence.
Last but not least, we thank the host of
culinary and hospitality professionals
and students who have worked
long and hard by the sidelines and
behind the scenes to make this event
a success.
5
SHASHANEWS
NEWS
YOUR SAY on Top 3 Wishes for 2019
As we usher in the new year, SHA Update finds out from members their top 3 wishes for
the hotel industry in 2019.
1. Vibrancy of Industry a connected experience for guests.
This would encourage further growth
Singapore has enjoyed positive year-
and progress of the hotel industry
on-year tourism growths and I wish for
connecting to the guests of tomorrow.
continued vibrancy and innovation of
the hotel and tourism environment in 3. Train and Retain Talents
Singapore; to ensure the industry stays People forms the heart of hospitality
robust, sustainable and promote a and nothing is more important than
continuous push for industry innovation hiring and training the right talents in a
and competitiveness. people-focused business. I hope this
2. Technology year, we can collectively boost support
Ms Jessie Khoo-Gan in hiring and retaining talents in the
General Manager, In recent years, the role of technology in
industry, ensuring the most important
Dorsett Singapore the hospitality business has expanded
assets of the company are nurtured and
and I hope this trend in hotel tech
equipped with essential training and
innovation and integration will continue
development.
to grow; allowing the hotel industry to
enhance guest experience through
service automation and promoting
1. It is important for our industry to Not only is this the only way forward, it
continue, if not even intensify the image would be an important aspect for our
campaign, to encourage Singaporean industry’s image campaign. Do our
talents to join our exciting hospitality customers know, what we are doing to
industry and to showcase Singaporean protect the environment?
hospitality. It is crucial to adjust to 3. Food Hygiene – the recent increase
changing expectations as Millennials in severe incidents is alarming and the
join the workforce in increasing industry must do everything possible to
numbers. avoid recurrence and to reinstate the
2. It would be an excellent move, if trust and confidence of our customers
the Singapore hospitality industry in our professional and passionate
Mr Rainer Tenius
would take the lead in all aspects product- and service delivery.
General Manager,
Swissôtel Merchant Court,
of sustainability and environmental 2019 looks like a year full of
Singapore protection and talk about it – no sharks opportunities for the hospitality, let’s all
fin, no plastic, food waste reduction, use have an amazing year!
of sustainable produce, energy saving.
6
SHA NEWS
1. Pushing new frontiers in such as additional towels, water, etc.
technology and innovation We hope to see more hotels embark
At YOTEL Singapore, we pride ourselves on this exciting technology innovation
on our innovative style of hospitality. journey.
Inspired by First Class travel, YOTEL 2. Sustained growth spree in the
translates the language of airlines into tourism sector
smartly designed ‘cabins’. As a forward
thinking, technology-led brand, we set In the second half of 2018, we were
ourselves apart by embracing future- delighted to see a growth momentum
forward technology that appeals to in the tourism sector, underpinned by
today’s digitally savvy travelers, aimed burgeoning travel demand. In 2019, we
Mr Brendan Daly at elevating guest satisfaction – right hope to see a steady rise in intra-Asia
General Manager, from the very first step of the guests’ travel and greater tourist flows from
YOTEL Singapore experience at the hotel lobby, where markets such as Malaysia, Indonesia
Orchard Road they enjoy ease of convenience with and China. Given that Singapore is a
our hassle-free automated self-check- favoured destination in the Asia region,
in and self-check-out kiosks, as well we’re expecting to emerge as the key
as our YOTEL mobile app. Guests can beneficiary of these markets’ booming
register and collect their room keys via outbound tourism.
these kiosks located at the lobby and 3. A sense of community
when they check-out, process payment
and receive their invoices electronically It will be an uplifting trend to have
here. dedicated public spaces where people
can bond within the hotels’ premises,
Another unique mainstay of YOTEL because at the heart of hospitality lies
Singapore is the implementation of a desire to create impact within the
robots in the hotel to ensure a seamless community. For example, at YOTEL,
experience. Yoshi and Yolanda are two KOMYUNITI is where life happens and
robots smartly engineered to navigate guests connect. It is a place to network,
the hotel autonomously, speak and socialise, relax, co-work, eat and drink,
detect people along the way. Available being home to delectable cuisines as
24/7, guests can reach the robots by well as specially curated cocktails our
calling the Mission Control team from international clientele look forward to.
their cabin and request for amenities
SHA Welcomes
New Ordinary Member
XY Hotel Bugis
N ot the usual run-of-the-mill minimalistic
boutique hotel, XY Hotel Bugis
Singapore is where home, art and technology
and international calls to 10 countries, and
even purchase tickets to tourist hotspots in
Singapore and make taxi bookings. However
meet, a museum of its own waiting to be unlike other hotels that offer the Handy phone
explored. Centrally located in Kampong for guests’ usage to travel more conveniently
Glam, which is 15 minutes walk away from around Singapore, XY Hotel Bugis is the first
the main Bugis shopping district and MRT in Singapore to use it as a remote to control
station, the hotel’s interior and exterior reflect to vary amenities in the room. The room
the area’s artistic vibes and heritage. doors are opened through a QR code which
will be given to the guests upon check-in
Targeted at the tech-savvy millennial
and data erased upon their check-out. Local
generations, each room is fitted with the
Singaporean styled breakfast is served to in-
Handy smartphone where it is equipped
house guests.
with free Wi-Fi, unlimited 4G data, local
7
SHA NEWS
SHA Welcomes New
Associate Members
Aston Food & Beverage Specialties Pte Ltd
Aston Food & Beverage Specialities had its humble be an important factor for success. Within a few years,
beginnings in a coffee shop along East Coast Road. the ASTONS brand established itself as a household
Before long, it gathered a loyal following and a fair share name, synonymous with quality and affordability.
of media interest for its tasty fare, reasonable prices and
sincere service. Aston Food & Beverage Specialties has since expanded
to having 10 brands under the group with more than 30
Listening to customers’ feedback, Aston Specialties outlets in Singapore and overseas presence regionally.
relocated into a more spacious environment responding
to customers’ needs and suggestions, which is proven to
EcoLab Pte Ltd
A trusted partner at nearly three million customer to promote safe food, maintain clean environments,
locations, Ecolab is the global leader in water, hygiene optimize water and energy use, and improve operational
and energy technologies and services that protect people efficiencies for customers in the food, healthcare, energy,
and vital resources. With annual sales of $14 billion hospitality and industrial markets in more than 170
and 48,000 associates, Ecolab delivers comprehensive countries around the world.
solutions, data-driven insights and on-site service
Givex Singapore Pte Ltd
Givex is a global cloud-based operations management are Marriott, Four Seasons, Fairmont, Swissotel, Accor
solution designed to streamline business efficiencies and Hotels and many more.
generate valuable and actionable customer data. Since
our founding in 1999, Givex has served a wide range of With offices in Singapore, China, Hong Kong,
industries, especially hotel and hospitality, offering point of Australia, Canada, USA, UK and Brazil, Givex is a true
sale systems, gift cards and loyalty programs. international partner that provides solutions for multiple
languages and currencies. Our clients count on us to
We work with major hotel brands to help them drive sales,
provide local support with global reach.
help them better understand, reward and entice their
guests and ultimately make better-informed business
decisions. Some of our successful hotel implementations
8 8
Hospitality and Retails Systems Pte Ltd
Hospitality & Retail Systems (HRS) is an international With the support from Singapore Tourism Board and
company and global market leader in IT services delivery The Association of Banks in Singapore, HRS has also
for the hospitality and retail sectors. For more than begun developing integrations between our Payment
28 years, HRS has provided innovative management Gateway System and several local banks. This provides
solutions for hotels, restaurants, retail chains, stadiums, hoteliers with the ability to deploy a fully seamless
spas and fitness clubs. The HRS service portfolio includes payment process at their front desk and F&B outlets.
pre-project analysis, hardware and software supply, The goal is to improve the speed and accuracy during
strategic IT-consulting, solutions implementation & the check-in/out process, so that hoteliers can focus on
integration, staff training, 24/7 technical support, together providing the best service to their guests.
with a wide range of professional customer services.
Lytox Technologies Pte Ltd
Lytox Technologies is a provider of hygienic and safe our competitors through tireless research and adamant
flooring solutions tailor-made for the food and beverage resolve not to compromise quality.
industry. We understand the paramount importance
of both elements during food preparation on all scales, Lytox Technologies knows that it is not just a good
whether be it a restaurant kitchen or even a canning product that makes a quality flooring system that can
factory. serve you for years which is why we have also invested
in improving our staff, our processes and equipment in
Our flooring boasts a holistic array of advantages such as hopes that we will be able to push the boundaries of our
being: waterproof, anti-slip, HACCP and green building abilities to serve our customers.
certified, cold-room compatible and fast-curing.
Despite being a relatively fresh player in this industry,
we have managed to keep abreast and even edge out
One Stop Hospitality Solutions Pte Ltd/Upgrading.cc
Upgrading.cc is the world’s first 3-in-1 online travel golden opportunity to unlock potential upselling revenue
platform that allows hotels and service apartments to gains of more than 100% at no investment. In addition,
upsell premium rooms and add-ons through multiple 90% of the unsold revenue is retained by Hotel partners.
channels including website and app.
Upgrading.cc enables customers to search, view,
Through innovative, consumer-driven technology that compare and confirm upgrades via online with just 3
disrupts hospitality upselling routines, Upgrading.cc’s clicks, all done prior to arrivals. As an intelligent data
smart-tech solution helps hotels and service apartments platform that integrates a unique dynamic pricing
sustain positive growth in revenue per available room. For application and E-bidding, Upgrading.cc gives partners
hoteliers, the Singapore start-up is a welcome leap towards greater control and flexibility in achieving their desired
leveraging tech and data analytics in room upselling and a RevPAR gains.
9
SHA NEWS
SHA Welcomes
New General Managers
Ms Tania Getzova
General Manager
InterContinental Singapore Robertson Quay
InterContinental® Singapore Robertson Quay is delighted to announce the
appointment of its new General Manager, Ms Tania Getzova.
An accomplished hotelier with over 20 years of experience, Ms Getzova has held
various General Manager and leadership roles across luxury and boutique hotels
in New York, bringing with her a wealth of knowledge in luxury hotel operations,
strategy and business acumen. She joins the hotel from the award-winning Hotel
Indigo® Lower East Side New York, where she was the opening General Manager
since 2014 and instrumental in establishing the property as a flagship for the
Hotel Indigo brand under IHG (InterContinental Hotels Group®).
Ms Getzova’s first foray into Asia sees her helming the team at InterContinental
Singapore Robertson Quay, comprising 225 studios and suites, as well as an
array of leading dining outlets. Having established itself as an integral facet of the
Robertson Quay landscape, the luxury hotel continues to uniquely position itself
in one of Singapore’s chicest and most vibrant neighbourhoods, paving the way
for the next generation of InterContinental Hotels & Resorts across the region.
Mr Kurt Otto Wehinger
General Manager
Pan Pacific Singapore
Mr Kurt Otto Wehinger has been appointed as the General Manager of Pan
Pacific Singapore, a part of Pan Pacific Hotels Group, with effect from 10
September 2018. Mr Wehinger was transferred from Australia, where he was the
General Manager for PARKROYAL Darling Harbour and Area General Manager
for Oceania for the past two and a half years. A hospitality veteran with more
than 35 years of experience, Mr Wehinger is not unfamiliar with Singapore, as
he was the General Manager of Marina Mandarin Singapore for seven years
prior to joining Pan Pacific Hotels Group. He was also the first General Manager
of Kempinski Beijing Lufthansa Hotel and Grand Millennium Beijing, a flagship
property under Millennium & Copthorne which opened just prior to Beijing
Olympics.
An Austrian national, Mr Wehinger’s career has taken him to various destinations
in Europe, Asia, Australia, the Middle East and the US, where he managed hotels
under international brands including Kempinski and InterContinental.
In his role as General Manager of Pan Pacific Singapore, Mr Wehinger will focus
on developing its associates, products and services to deliver a world class
luxury hospitality experience.
10SHA NEWS
Hotel Security Conference
and Awards 2018
A nnual Hotel Security Award Presentation
Ceremony 2018 was held on 30th October
at Furama RiverFront Singapore. The event was
graced by Mr Zaqy Mohamad, Minister of State,
Ministry of National Development and Ministry of
Manpower. Jointly organised by the Singapore
Hotel Association, Singapore Police Force and
National Crime Prevention Council, the award
ceremony was held in conjunction with the annual
Hotel Security Conference.
A record-breaking number of 96 hotels were
recognised at the 23rd edition of the annual award
ceremony this year. 85 hotels were awarded the
Hotel Security Excellence Award while another
11 received the Hotel Security Award.
3 of the recipient hotels also received the Hotel
Security Star Award for receiving the award
for 20 consecutive years in recognition of their
consistent commitment in ensuring a safe and
secure hotel environment.
The 3 recipients of the Hotel Security Star Award
were as follows:
In addition, a total of 321 hotel employees were commended for
Conrad Centennial Singapore their honest, brave and vigilant acts. The listing of award recipients
and the exemplary acts of 19 Special Mention Award Recipients
Hotel Grand Pacific were documented in the award booklet, which was distributed to all
attendees at the event.
Rendezvous Hotel Singapore by SHA would like to express our heartiest congratulations to all winners
Far East Hospitality and appreciation to all attendees of the Hotel Security Conference
2018.
11SHASHANEWS
NEWS
Excellent Service Award (EXSA) –
Star Presentation Ceremony
T he 24th Excellent Service Award – Star Presentation
Ceremony was held on 26 November 2018 at the
University Cultural Centre (UCC) Hall.
Senior Minister of State, Ministry of Communications and
Information & Ministry of Culture, Community and Youth,
Ms Sim Ann was the Guest-of-Honour at the event. In
addition to delivering her Opening Address, Ms Sim Ann
It was a record-breaking year for SHA as the number of also presented trophies to 74 SHA Outstanding Star
Star winners and participating organisations reached a nominees and the winners from both the Hotel and Non-
new high! This year, 3,209 winners comprising 935 Star, Hotel Sectors.
1,027 Gold and 1,247 Silver winners from 132 participating
organisations were recognised for their exemplary service Congratulations to all Winners!
in the hospitality sector.
12SHA NEWS
SHA-NEA 3R Awards and Seminar
for Hotels 2018
T he SHA-NEA 3R Awards and Seminar for Hotels
was held on 19 September 2018 at Concorde Hotel
Singapore. The award aims to recognise the efforts of
Following the award ceremony, the National Environment
Agency (NEA) presented a summary of notable 3R
practices hotels are currently practising to encourage
hotels that have demonstrated their commitment to 3R more hotels to come onboard.
(Reduce, Reuse, Recycle) and performed well in solid
waste minimisation and management. The award is an Held in conjunction with the award ceremony was the 3R
extension of the 3R Programme for Hotels. Seminar for Hotels where the following presentations were
presented:
The Guest-of-Honour, Dr Amy Khor, Senior Minister of
State, Ministry of the Environment and Water Resources
and Ministry of Health presented awards to the following Going Circular – A vision of a waste-free hotel
14 winners: By Mr Ashwin Subramaniam, CEO,
Winners of SHA-NEA 3R Awards for Hotels 2018 – Gone Adventurin
Distinction Category
Mandarin Oriental, Singapore
How hotels can contribute towards
Winners of SHA-NEA 3R Awards for Hotels 2018 – Environmental Sustainability
Merit Category By Ms Maxine Chen, Sustainability Communications
Specialist, APAC, Interface
Capri by Fraser, Changi City / Singapore
Concorde Hotel Singapore E-waste recycling in Singapore
Crowne Plaza Changi Airport
By Mr Lawrence Low, Head of Sales,
Fairmont Singapore and Swissôtel Asia Pacific, TES
The Stamford
Festive Hotel, Resorts World Sentosa
InterContinental Singapore Fruit Waste to Value
Mandarin Orchard Singapore By Mr Jeremy Lee, Co-Founder,
UglyGood
Novotel Singapore Clarke Quay
The Pan Pacific Hotel Singapore
A mini-exhibition showcasing waste minimisation solutions
Park Hotel Clarke Quay
applicable to hotels was also held alongside the event.
Ramada and Days Hotels by Wyndnam Singapore
At Zhongshan Park
Regent Singapore, A Four Seasons Hotel
Swissôtel Merchant Court, Singapore
13SHASHANEWS
NEWS
SHA/SKM Service Gold – “National
Kindness” Award Ceremony
T he SHA and the SKM celebrated 24 years of joint award
partnership on 28 November 2018 at Amara Singapore.
whom were nominated by
hotels for displaying gracious
acts to hotel staff. One of the
A total of 131 award winners from 76 hotels participated in overseas guests nominated
the Service Gold Award this year. by Swissôtel Merchant Court,
Senior Minister of State, Ministry of Communications and Singapore, Mr Kenji Okumura
Information & Ministry of Culture, Community and Youth, from Japan attended the event
Ms Sim Ann graced the event and presented the awards and received his award from
to the winners. Guest-of-Honour, Ms Sim Ann.
Currently in its 9th year, the Gracious Guest Recognition Our heartiest congratulations
Award recognised a total of 7 local and overseas guests to all recipients!
Niche Business A total of 6 individual
hotels and 3 hotel chains
Matching
participated in this dedicated
session.
Together with the STB,
T he SHA co-organised a “Niche Business Matching by
Country (Indonesia)” with ASTINDO, Indonesia’s Travel
Trade Association, on 3 October 2018 at the Orchard
the SHA hosted a lunch at
Tambuah Mas for all buyers
and sellers of the event and a
Rendezvous Hotel Singapore. FAM trip to “Let’s Go Cook”
was specially arranged for
The inaugural one-to-one business matching platform for
buyers where they learned
outbound members of Indonesia was well-received with
how to cook local dishes.
the participation of 18 buyers whose profiles are mainly
travel agents or tour operators.
14SHA NEWS
4th STB-SHA Hotel Industry
Conference 2018
T he 4th STB-SHA Hotel Industry Conference was held
on 8 November 2018 at Marina Bay Sands. Themed
“Transformation through Digitalisation”, the following
topics were shared at the conference:
Keynote: The Future of Hospitality – How does a
global digital leader constantly innovate its business,
capitalizing on digital opportunities to transform
processes and maximize efficiency?
By Mr Ong Chee Beng, Head of Sales, Amazon Web Services
Harnessing Data in the Digital Economy
By Mr Poh Chi Chuan, Director, Digital Transformation,
Singapore Tourism Board People Advisory Services, Ernst and Young. Panellists
comprised Mr Ong Chee Beng, Head of Sales, Amazon
Riding the Digital Transformation Wave Web Services, Mr Benold Schroeder, Chief Operating
through Job Redesign Officer Europe, Kempinski Hotels and Mr Aaron Tiong, Lead
By Mr Kenneth Wong, Director, Tourism Division, for Business Development and Projects, Grab Singapore.
Workforce Singapore and Ms Sulbi Lee, General Manager,
M Social Singapore Held in conjunction with the Conference was a
Technology Showcase which featured state-of-the-art
Following the keynote was a panel discussion on: hospitality solutions. The event was very well attended by
“Effective strategies and success factors of digitalisation”. more than 200 participants.
The session was moderated by Mr Goh Jia Yong, Director,
New Resources to help (Smart)
Hotel Transformation
H otels looking to leverage technology to connect with
digital-savvy consumers and increase operational
efficiency can tap on two newly launched resources by
the Hotel Innovation Committee. These 2 resources help
identify and explore next-generation system capabilities
and solutions suited to each hotel’s unique needs.
TAP THESE 2 NEW RESOURCES TO HELP WITH YOUR (SMART) HOTEL TRANSFORMATION!
Smart Hotel Technology Hotel Technology Directory
Guide 2018 A first-of-its kind public-
private sector collaboration
A write-up of next-generation to make available an online
technology systems and case studies resource of local and
for Smart Hotels. The guide focuses overseas vendors offering
on guest-facing processes and technology solutions for
solutions. Singapore Hotel businesses. Includes information
https://sha.org.sg/publications/ on vendors’ technology solutions, track records and
smart-hotel-technology- user reviews.
guide-2018
Request for a Hotel User Account now by emailing
Another guide focusing on back-of-house solutions will be
jacqueline_wee@stb.gov.sg
published in 2019.
Vendors listed in this directory are not endorsed by SHA or STB.
15REACH EVERY SINGLE
EMPLOYEE
with the Most Innovative Hotel Technology*
Immediately distribute updates across properties
Integrate with existing operational systems
Translate content in 30 languages with a simple click
Recognize employees and strengthen retention
Fully GDPR-compliant to replace WhatsApp
www.beekeeper-communication.sg
*This title was awarded to Beekeeper at the HX - The Hotel Experience 2018 / New YorkSHATEC NEWS
SHATEC Inaugural Hospitality
Conference
O n 3rd December 2018, SHATEC held its inaugural
Hospitality Conference at Andaz Singapore, inviting
industry professionals and thought leaders with insights
in Learning & Development across various sectors
Through keynote talks and leaders’ panels, the conference
explored the impact and challenges of blended bite-
sized learning, as well as culture and organisational
Ms Terri Fynch, Head of Human Resources Operations, InterContinental
development in the hospitality space. Hotels Group South East Asia Korea and Hotel Openings in Asia Middle
East Africa,( far left) with other industry professionals!
Chairman of SHATEC and Founder of Unlisted Collection, Mr. Loh Lik Peng
is all for the future generation of young hoteliers to step up to contribute A gathering of minds in tourism & hospitality!
and respond to the change!
Mr. Desmond Choo, Assistant Secretary General, Director of Productivity
and Transformation, NTUC, MP for Tampines GRC, presenting the Mr. Priveen Raj Naidu, Chief Executive Officer of Reapra Aviation Partners,
Productivity and Transformation Conundrum. Altogether new perspectives taking a fun snap with Ms. Raihan, Assistant Director, Hospitality &
for the hospitality players! Business Studies, SHATEC!
Thank you to the team at SHATEC for making this
Hospitality Conference a success!
17SHATEC NEWS
SHATEC Entremet
Competition
A n Entremet Competition for SHATEC students
was held on 23 November 2018. Entremets
is a classic French multi layered dessert, a
We are delighted to have Chef Steven Ong, Regional Advisory Chef,
“between-dishes” sweet treat using different Food Service - Asia/Middle East, Fonterra Co-operative Group Limited,
textures. for presenting his views and advice to the competing students!
Each contestant has to create one
Entremet with a flavour of their
own choice, consisting of at
least two different textural
elements and an explicit taste.
They will also need to come up
with a short description of the
theme within 100 words.
From L-R: Bryan Tanuhadi, Second Prize Winner, Benetton Lim, First
Prize Winner, Ravneet Kaur, Third Prize Winner, Ms Chua Siew Beng,
Let the judging begin! Director, Academic & Student Development
New MOU
Partnerships
O n 12 December 2018, SHATEC inked a
Memorandum of Understanding (MOU)
with Ming Tai High School.
This signifies a strategic partnership between
Ming Tai High School and SHATEC, as SHATEC
aims to provide a suite of customised training From L-R: Mr Lin Chui I, Principal, Ming Mr Lin presenting a token of
in Culinary Arts and soft skills to the students Tai High School, Ms Margaret Heng, Chief appreciation to Ms Heng.
of Ming Tai High School, in addition to providing Executive, SHATEC
advice on the available SHATEC programmes
to further their hospitality education.
Another MOU was signed with an established
institution, Sichuan Tourism University on
14 December 2018. Collaboration areas
include academic and research cooperation,
teacher and student exchange, as well as an
undergraduate admissions programme for
SHATEC students who wish to pursue higher
learning. We look forward to a fruitful partnership
with Sichuan Tourism University!
Signing of the Memorandum of
Ms Margaret Heng with the principal of Understanding (MOU), for a slated
Sichuan Tourism University 5-year collaboration with Sichuan
Tourism University.
18SHATEC NEWS
SHATEC Graduation 2018
S H A T E C ’ s 3 3 rd
graduation ceremony
was held on 7 December
Mr Albert Teo, received the award for his exceptional role
in shaping Singapore’s hotel landscape, as well as for
playing a key role in terms of contribution to SHATEC’s
2018, Friday, at University mission to nurture the future generation of hospitality
Cultural Centre, National talents.
University of Singapore.
The event was graced Special recognitions also went to a star-studded line up
by Guest-of-Honour, of well-known personalities from across Singapore’s hotel,
Mr Heng Chee How, F&B and tourism sectors, all of whom either formed part of
Senior Minister of State, the SHATEC alumni rank or its mentorship panel.
Ministry of Defence and
Deputy Secretary-General,
NTUC.
SHA and SHATEC board members, industry guests,
SHATEC alumni and guests of graduands also attended
the event.
The ceremony saw over 600 graduands from Culinary Arts,
Pastry and Baking, F&B service, Hotel Management and
Tourism disciplines. Furthermore, awards and scholarships Recipients of SHINE Awards - Outstanding Alumni Category((L-R)
were presented to the most outstanding graduands from Mr Loh Lik Peng, Chairman, SHATEC Board, Founder and Director,
this cohort. Unlisted Collection, Mr Edmund Toh, Vice President, Culinary, SF Group
Limited, Certified Master Chef, President, Singapore Chefs’ Association,
Mr Heng Chee How, Senior Minister of State, Ministry of Defence and
This year, the school presented the inaugural SHATEC Deputy Secretary-General, NTUC, Mr Pang Kok Keong, Chef Owner,
Industry Excellence (SHINE) Awards as part of the year-long Sugar Daddy Group, Mr Nicholas Lim, Managing Director, Asia, The
Travel Corporation Asia
celebration of service excellence in SHATEC’s 35th year of
establishment. The SHINE Awards celebrate recipients
who have made significant contributions towards the
school and industry with impactful outcomes, particularly
in the areas of learning and talent development.
The top honour of the SHINE Awards belonged to the
Lifetime Achievement category, where hospitality veteran,
Recipients of SHINE Awards - Industry Mentor Category (L-R)
Mrs Diana Ee-Tan, Co-Chairperson, Industry Mentorship Programme @
SHATEC, Mr Derrick Ang, Deputy General Manager (Business Development
/ Culinary), Aston Food & Beverage Specialities, Ms Winnie Goh, Executive
Pastry Chef, Mandarin Orchard Singapore, Mr Heng Chee How, Senior
Minister of State, Ministry of Defence and Deputy Secretary-General, NTUC,
Mr Darren Ware, General Manager, Carlton City Hotel Singapore
Congratulatory speech by Mr Lei Dong, Sommelier, The American
Club, Singapore’s Best Sommelier in French Wines 2018, First
Runner-Up
Mr Heng Chee How presenting the Lifetime Achievement Award to
Mr Albert Teo, Chairman of the Board and Chief Executive Officer,
Amara Holdings, President, Singapore Hotel Association, together with
Mr Loh Lik Peng, Chairman, SHATEC Board, Founder and Director,
Happy faces of our graduates! Unlisted Collection and Ms Margaret Heng, Chief Executive, SHATEC
19HOTEL CIRCUIT
Grand Copthorne Waterfront Hotel – “Live like a
Local” campaign and Singapore’s first Premium
Tour Lounge
G rand Copthorne Waterfront Hotel launched a “Live like
a Local” campaign on 1 December 2018. Supported
by Singapore Tourism Board’s ‘Experience Step Up Fund’
speak the perfect compliments of the city view by bringing
natural light into the space, will welcome guests from 8:00
AM to 8:00 PM daily.
(ESF) that encourages experience development projects
that enhances visitors’ experience and satisfaction in Adorned with works of art from Wildlife Reserves
Singapore, international travellers and local staycation Singapore, Sentosa Development Corporation and
guests are invited to a half day tour at Tiong Bahru Gardens by the Bay, this inviting atmosphere is fashioned
(Singapore’s oldest housing estate yet undeniably one of in a way which embraces guests into the ambience of
the hippest neighbourhood). Happening every Saturday, elegance and simplicity. In addition, the lounge will provide
the complimentary half-day tour includes seamless blend tour passengers with complimentary Wi-Fi, refreshments,
of contemporary and traditional elements in this charming reading materials and a one-stop shop for all their
neighbourhood, such as visit to Qi Tian Gong Temple, sightseeing tour needs.
Dancing Girl Sculpture in Seng Poh Garden and Galicier There will also be a designated foyer for guests of Tour East
Pastry. Monthly in-house hotel activity is also curated at the lobby level to board awaiting coaches for the tours.
according to the cultural festivals celebrated in Singapore. Coaches are assigned proper parking lots and signages
Grand Copthorne Waterfront Hotel also launched are on weatherproof stands to ensure the safety of all
Singapore’s first Premium Tour Lounge with Tour East guests. This departure foyer will also be used as a holding
Singapore in October 2018. Situated at the 3rd level of area for guests to check-in for tours should they walk over
Grand Copthorne Waterfront Hotel, this Hospitality Lounge from hotels within the vicinity of the Grand Copthorne
with its cosy setting coupled with accent colours that Waterfront Hotel.
20HOTEL CIRCUIT
Travel Weekly Asia 2018 Readers’ Choice Awards
S even SHA Member Hotels were Congratulations to the following SHA Member Hotels:
awarded at the Travel Weekly Asia
2018 Readers’ Choice Awards. Hotels
The exclusive awards ceremony was Best Hotel – Asia Pacific: Most Innovative Hotel – Asia Pacific:
held at Mandarin Orchard Singapore on Shangri-La Hotel, Singapore One Farrer Hotel
15 October 2018 with more than 100 Best Upscale Hotel – Asia Pacific: Best Midscale Hotel – Asia Pacific:
hospitality leaders across Asia Pacific in Mandarin Orchard Singapore Dorsett Singapore
attendance.
Best Luxury Hotel – Asia Pacific:
Winners from the travel trade industry Mandarin Oriental Singapore
include 12 awards for the hotels category,
airline, cruise, car rental, destination,
resort, serviced residence, travel Resorts
agent, travel technology and tourism Best Integrated Resort – Best Resort (Service Excellence)
experience. This award serves to inspire Asia Pacific: Sofitel Singapore Sentosa Resort
and motivate for superior performance in Resorts World Sentosa & Spa
the industry.
PARKROYAL on Pickering reaffirms its position
as Asia’s leading Green Hotel
P ARKROYAL on Pickering, the eco-chic hotel located
in the heart of Chinatown, has once again been
recognised as Asia’s Leading Green Hotel at the World
winners are often seen as the industry standard in their
respective fields to which all others aspire.
Travel Awards Asia & Australasia Gala Ceremony held in Ms. Jeane Lim, General Manager of PARKROYAL on
Hong Kong. Pickering, said: “We are delighted to win this esteemed
award for the fourth time, especially considering the nine
Critically acclaimed for its hotel-in-a-garden concept, strong nominees in this category. The World Travel Awards
PARKROYAL on Pickering is at the forefront of sustainability is the pinnacle of awards in our industry and receiving the
initiatives for the hospitality sector in Singapore and across title of Asia’s Leading Green Hotel for the fourth consecutive
the Asia region. Just recently, PARKROYAL on Pickering year is a true testament to our efforts in continuously
joined hands with Asia’s Conscious Festival and platform sustaining and further developing our green credentials.”
Green is the New Black, as the event’s official hotel partner
– which will see the event held at the hotel-in-a-garden
once again after successfully hosting it last year.
This win, the fourth year in a row by the ‘Oscars’ of the
travel industry, underlines the hotel’s unparalleled expertise
in green innovations and how it integrates them to enhance
the guest experience.
Celebrating its 25th anniversary this year, the World Travel
Awards has long been recognised globally as the hallmark
of quality in the travel tourism & hospitality industry. Voted
by travel and tourism professionals across the globe,
21THE SHA HOTEL MEMBERS
30 Bencoolen Innotel Hotel Village Hotel Katong
Andaz Singapore InterContinental Singapore W Singapore Sentosa Cove
Amara Sanctuary Resort Sentosa InterContinental Singapore Robertson Quay Wanderlust Hotel
Amara Singapore Jayleen 1918 Hotel Wangz Hotel
Amoy Hotel JW Marriott Singapore South Beach The Warehouse Hotel
Aqueen Hotel - Balestier Klapstar Boutique Hotel The Westin Singapore
Ascott Orchard Singapore Le Meridien Singapore Sentosa XY Hotel Bugis
Ascott Raffles Place Singapore Link Hotel York Hotel
Bay Hotel Singapore Lloyd’s Inn YOTEL Singapore Orchard Road
Beach Hotel M Hotel Singapore
Bencoolen Hotel
Broadway Hotel
M Social Singapore
Mandarin Orchard Singapore
THE SHA
Capella Hotel, Singapore
Capri by Fraser Changi City, Singapore
Mandarin Oriental, Singapore
Marina Bay Sands
ASSOCIATE
The Capitol Kempinski Hotel Singapore
Carlton City Hotel Singapore
Marina Mandarin Singapore
Mercure Singapore Bugis
MEMBERS
Carlton Hotel Mercure Singapore on Stevens
Concorde Hotel Singapore Moon 23 Hotel The American Club
Conrad Centennial Singapore Naumi Hotel Aston Food & Beverage Specialities Pte Ltd
Copthorne King’s Hotel Singapore Nostalgia Hotel Auric Pacific Marketing Pte Ltd
Courtyard by Marriott Singapore Novena Novotel Singapore Clarke Quay Aqua-Terra Oilfield Equipment & Services Pte Ltd
Bakerzin Holdings Pte Ltd
Crowne Plaza Changi Airport Novotel Singapore on Stevens
Batam View Beach Resort
Days Hotel by Wyndham Singapore at Oasia Hotel Downtown Singapore
Zhongshan Park Bekins Commercial Installation Asia Singapore Pte Ltd
Oasia Hotel Novena, Singapore
Destination Singapore Beach Road The British Club
ONE°15 Marina Club
Dorsett Singapore Creative Eateries Pte. Ltd.
One Farrer Hotel
Dusit Thani Laguna Singapore CS Tay Foods Pte Ltd.
Orchard Hotel Singapore
The Elizabeth Hotel Destino Gastronomic Pte Ltd
Orchard Rendevous Hotel, Singapore
Fairmont Singapore dnata Singapore Pte Ltd
Orchid Hotel DP Architects Pte Ltd
five/6 Hotel Splendour Pan Pacific Orchard
Fortuna Hotel EcoLab Pte Ltd
Pan Pacific Singapore Givex Singapore Pte Ltd
Four Points by Sheraton Singapore, Riverview Parc Sovereign Hotel - Albert St
Four Seasons Hotel Singapore Guava Amenities Pte Ltd
Park Avenue Changi Himawari Pte Ltd
Fragrance Hotel - Ruby Park Avenue Rochester Hock Services (Pte) Ltd
Fragrance Hotel - Sapphire Park Hotel Alexandra Horwath HTL
The Fullerton Hotel Park Hotel Clarke Quay Hospitality Resource Solutions Pte Ltd
The Fullerton Bay Hotel Singapore Park Hotel Farrer Park Hospitality and Retail Systems Pte Ltd
Furama City Centre Singapore Park Regis Singapore HPL Hotels & Resorts
Furama RiverFront Singapore PARKROYAL on Beach Road Hygiene Care Services
Genting Hotel Jurong PARKROYAL on Kitchener Road Institute of Technical Education (ITE)
Goodwood Park Hotel PARKROYAL on Pickering Keppel Land Hospitality Management Pte Ltd
Grand Copthorne Waterfront Hotel Singapore Peninsula.Excelsior Hotel Lytox Technologies Pte Ltd
Grand Hyatt Singapore Perak Hotel Minibar Systems Asia Pte Ltd
Grand Mercure Roxy Hotel Quality Hotel Marlow MyRepublic Limited
Grand Park City Hall The Quincy Hotel Nanyang Polytechnic
Grand Park Orchard Raffles Hotel Singapore National Service Resort & Country Club
Hangout @ Mount Emily Ramada Singapore by Wyndham at Zhongshan Park NTUC Club
Hilton Singapore The Regent Singapore Oakwood Premier OUE Singapore
Hilton Garden Inn Singapore Serangoon RELC International Hotel One Stop Hospitality Solutions Pte Ltd
Holiday Inn Express Singapore Clarke Quay Rendezvous Hotel Singapore Orchid Country Club
Holiday Inn Express Singapore Orchard Road Resorts World at Sentosa (Beach Villas, Crockfords Tower, Oxley Thanksgiving Residence Pte Ltd
Holiday Inn Express Singapore Katong Equarius Hotel, Festive Hotel, Hard Rock Hotel, Hotel Palvision (Singapore) Pte Ltd
Holiday Inn Singapore Atrium Michael) Republic of Singapore Yacht Club
Holiday Inn Singapore Orchard City Centre The Ritz-Carlton, Millenia Singapore Republic Plaza City Club (S) Pte Ltd
Hotel 81 (Dickson) Robertson Quay Hotel The SAF Warrant Officers and Specialists Club
Hotel 81 (Geylang) Royal Plaza on Scotts Sceptre Hospitality Resources Pte Ltd
Hotel 81 (Star) The Scarlet Hotel Select Group Ltd
Hotel Chancellor @ Orchard The Seacare Hotel Sentosa Development Corporation
Hotel Clover 33 Jalan Sultan Shangri-La Hotel Singapore Sia Huat Pte Ltd
Hotel Fort Canning Singapore Shangri-La’s Rasa Sentosa Resort & Spa, Singapore Simmons (Southeast Asia) Pte Ltd
Hotel G Singapore Sheraton Towers Singapore Singapore Institute of Technology
Hotel Grand Central Singapore Marriott Tang Plaza Hotel Singapore Island Country Club
Hotel Grand Pacific Six Senses Duxton Singapore Meritus International Hotels Pte Ltd
Hotel Indigo Singapore Katong Sofitel Singapore City Centre Singapore Recreation Club
Hotel Jen Orchardgateway Singapore Sofitel Singapore Sentosa Resort and Spa Singapore Swimming Club
Hotel Jen Tanglin Singapore SO Sofitel Singapore Skycom Satellite Systems Pte Ltd
Hotel Kai South-East Asia Hotel Somerville (Singapore) Pte Ltd
Hotel Miramar (S) Ltd The St Regis Singapore Starhub Ltd
Hotel Re! @ Pearl’s Hill Studio M Hotel STR Global Singapore Pte Ltd
Hotel Royal Swissotel Merchant Court, Singapore The Tanglin Club
Hotel Royal @ Queens Swissotel The Stamford, Singapore Trane Distribution Pte Ltd
Hotel Supreme V Hotel Lavender Tung Lok Millennium Pte Ltd
ibis Singapore on Bencoolen The Vagabond Club, Singapore, A Tribute Portfolio Hotel TKHS Group Singapore Pte Ltd
ibis Singapore Novena Village Hotel Albert Court UBM SES
Village Hotel Bugis Unilever Singapore Pte Ltd
Village Hotel Changi YHS (Singapore) Pte Ltd
(as at 31 Dec 2018)BCI Worldwide specializes in Hospitality Logistics with a focus on pre-openings and renovations. From
restaurants to serviced apartments to mega integrated resorts, BCI has a proven track-record of executing
projects on-time and on-budget with over 500,000 rooms completed to date.
PROJECT MANAGEMENT
BCI provides a team of experienced Project Managers who stay on-site for the
duration of the project expediting the turnaround and freeing up our customers to
concentrate on their core business. Additionally, BCI’s proprietary management
system, BLMP, allows for all aspects of the project to be managed & tracked.
FF&E INSTALLATION
BCI delivers and installs the Furniture, Fixtures, and related Equipment according to
the floor plan and design instructions. Our team assembles the furniture, installs any
wall-hung items, and repairs any damaged or defective goods.
AD
WAREHOUSING
BCI’s team accepts all product from your vendors to our warehouses where the
inventory is uploaded into our system for tracking & reporting purposes. Real-time
reports are available providing visibility to items on-hand, overages, shortages,
and/or any damages that may exist.
FREIGHT FORWARDING
As a member of the WCA and SLA, BCI works with thousands of pre-qualified agents
around the world providing our customers the solutions they need, when they need it.
We offer complete logistics management services and are committed to providing
flexible and agile solutions to meet all of our customers’ logistical needs.
+65 6909 0804
sales@bciwwasia.com
19 Tanglin Road #09-01
WWW.BCIWORLDWIDE.COM Tanglin Shopping Centre
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