2022 Webinar Series Risk Control - Coverys
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2022 Webinar Series
Risk Control
Join Coverys Workers’ Compensation Services for its timely,
engaging, and information-packed webinars designed
specifically for you. As the healthcare industry continues to
evolve, we know you understand the importance of continued
education on health and safety in the work environment. The
webinars in the 2022 series will be instructive and relevant
as well-known experts from around the country speak on the
important topics that healthcare providers encounter daily.
Workers’ Compensation Services
800.313.5888, ext. 2
2022 Webinar Series – Risk Control
Psychological Safety
February 16, 2022 l 11 a.m. to noon Eastern
Program Description
A 2019 study of 137 British clinics and hospitals found that a one-point increase Who Should Attend?
in the medical staff's standardized openness score—the degree to which one is
• Department managers
receptive to new ideas and experiences—was associated with a 6.48% reduction in and supervisors
hospital mortality rates. Our ability to learn and innovate has the power to save lives. • Directors and assistant
Yet individual and organizational learning require courage and the willingness to directors of nursing
embrace failure. To adapt and thrive in an environment characterized by uncertainty • Human resource
and complexity, people and teams must feel safe to take emotional risks. In other personnel
• Workers’ compensation
words, psychological safety, a group psychological phenomenon created by leadership
managers
behaviors, must exist. In this session, we will identify the interpersonal conditions that • Quality improvement
foster psychological safety and discuss what leaders and teams can do to create them. team members
• Safety committee
members
Our Presenter
• Administrators
Martha Acosta, PhD, Senior Moderator, Harvard
Continuing Education
Business Publishing Credit
Dr. Martha Acosta is a senior moderator in Harvard This session may be
Business School's Corporate Learning division and eligible for up to 1.0
has been a learning and development consultant to credit hour through
your affiliation with
governments and global corporations for nearly 25
other professional
years. Martha teaches, designs learning programs, and or credentialing
conducts research on the cognitive and emotional aspects organizations. Please
of leadership and safety. She also serves on the board check with the governing
of directors of a hundred-million-dollar educational board of these entities for
foundation and twin-campus liberal arts college. Martha applicability.
earned a doctorate in human and organizational learning
from The George Washington University in Washington,
D.C., and an MBA in organizational behavior from Southern Methodist University in
Dallas, Texas. Her BA in philosophy, math, science, and literature is from St. John's
College in Annapolis, Maryland.
2022 Webinar Series – Risk Control
Compassionate Leadership: Treating Injured Employees with
Empathy – The Why, The How, & The What
April 27, 2022 l 11 a.m. to noon Eastern
Program Description
In this day and age, it's important to recognize the way employees are motivated and Who Should Attend?
how leadership styles affect outcomes, employee behavior, production, satisfaction, • Department managers
and output. Although each employee is motivated differently, the foundational pillars and supervisors
of motivation must include empathy, compassion, and patience. • Directors and assistant
directors of nursing
When an employee is injured, thinking about the way to talk with them, the type of • Human resource
communication and dialogue that needs to occur, is paramount to delivering the the personnel
most important information they need. • Workers’ compensation
managers
In this program, Dr. Claire Muselman will outline the why, the how, and the what • Quality improvement
when it comes to treating injured employees with empathy and compassion. team members
• Safety committee
members
Our Presenter • Administrators
Claire Muselman, PhD, VP of Workers' Continuing Education
Compensation, Center of Excellence at North Credit
American Risk Services, Inc. This session may be
eligible for up to 1.0
Dr. Claire Muselman is the vice president of the Workers'
credit hour through
Compensation Center of Excellence at North American your affiliation with
Risk Services, Inc., bringing passion-filled purpose and other professional
energy with a dose of glitter and sparkles to the industry. or credentialing
organizations. Please
Using her knowledge with over 17 years of direct check with the governing
claims experience, Claire has been a thought leader board of these entities for
in workers' compensation. She created the first-ever applicability.
Workers' Recovery Unit; co-hosted ADJUSTED, a claims
podcast; co-founded The Transitions; and is a monthly contributor for Captive.com,
WorkersCompensation.com, as well as Just Begin Magazine, sharing her love for
innovation in the workers' compensation space. Claire also has her own column
with IN TOUCH WC where she shines light into sparkly parts of life twice per month.
In her free time, she can be found pouring into students as an adjunct professor
at Drake University with a focus in management, leadership, and public speaking.
By combining a solid technical foundation with her passion for creating a better
experience through emotional intelligence, empathy, and customer-centricity, Claire
inspires others to ultimately make good things happen for people.
2022 Webinar Series – Risk Control
Case Study in the Self-Design of a Learning Culture
June 15, 2022 l 11 a.m. to noon Eastern
Program Description
Organizations are faced with choices regarding the ways that they respond to accidents Who Should Attend?
and incidents. These choices range from blame to understanding, each of which brings
• Department managers
results that can influence the culture of an organization. Traditional approaches can and supervisors
degrade trust. This presentation illustrates how change can be initiated and sustained • Directors and assistant
through research, dialogue, and a complete shift in the way organizations respond to directors of nursing
accidents and incidents. • Human resource
personnel
Key Learnings: • Workers’ compensation
managers
1. Assumptions that leaders have and how they can be challenged.
• Quality improvement
2. Processes that create second victims and restrict our ability to learn. team members
3. What can be done to change the approach to facilitate learning. • Safety committee
members
Our Presenter • Administrators
Continuing Education
Ivan Pupulidy, PhD, Professor, Advanced Safety
Credit
Engineering & Management, The University of
Alabama at Birmingham This session may be
eligible for up to 1.0
Ivan Pupulidy applies his experience and research to credit hour through
operations in complex systems and high-risk environments. your affiliation with
other professional
Ivan's ability to integrate academic research with real-world
or credentialing
application comes from varied life experiences. Ivan earned organizations. Please
a Master of Science degree in human factors and systems check with the governing
safety at Lund University in Sweden under Professor Sidney board of these entities for
Dekker. He completed his PhD in social science at Tilburg applicability.
University in the Netherlands. Ivan is an international
speaker, consultant, and organizational coach who focuses
on topics related to human factors, organizational culture, human and organizational
performance, learning from events, organizational dialogue, and the connection between
resilience and high-reliability organizing.2022 Webinar Series – Risk Control
Reducing Employee Injury Risk in Emergency Medical Services
September 21, 2022 l 11 a.m. to noon Eastern
Program Description
Employees work on the front line in emergency medical services (EMS), where they are Who Should Attend?
exposed to numerous hazards that result in significant personal injury.
• EMS managers and
Emergency medical services, as a field, is in a state of change, benefiting from intense those who provide
oversight
and dynamic improvement. Measures to ensure employee safety must be an integral
• Safe patient movement/
part of this rapid evolution. This session covers new, innovative approaches to help EMS handling committee
personnel provide quality care for patients while reducing their own injury risk. members
• Human resource
Our Presenter personnel
• Workers’ compensation
managers
Nadine Levick, MD, MPH, Research Director, EMS • Quality improvement
Safety Foundation; CEO, Objective Safety; Director of team members
Research and Innovation, Emergency Health Services, • Safety committee
Assuta Medical Center members
• Administrators
Nadine Nevick, MD, MPH, MBBS, FACEM, FRACGP, Israel
EM, is a physician, innovator, and an interdisciplinary
researcher. Dr. Levick is a practicing emergency medicine Continuing Education
and primary care physician, boarded in family practice and Credit
emergency medicine. This session may be
eligible for up to 1.0
Dr. Levick is renowned for conducting the world's first credit hour through
ambulance vehicle-to-vehicle safety crash testing and her your affiliation with
leadership role internationally in ambulance safety, innovation, and design. She is other professional
the inaugural chair of the ANB10(5) EMS Safety Subcommittee of the Transportation or credentialing
Research Board of the National Academies for Science Medicine and Engineering in the organizations. Please
check with the governing
U.S. board of these entities for
Dr. Levick founded the EMS Safety Foundation, an EMS safety innovation think tank and applicability.
knowledge transfer consortium, and the www.Objectivesafety.net EMS safety information
portal. Dr. Levick is founder of the Ambulance Safety Innovation Design Module Project
www.INDEMO.info, which is focused on optimal ambulance design.2022 Webinar Series
Risk Control
Registration
Coverys Workers’ Compensation clients are invited to attend the live Risk
Control Webinars free of charge. To register, please contact your risk control
consultant or email us at rcwebinars@coverys.com. Members with access to
the Risk Control portal, Members Only, can also register at coverys.com/rc.
All others are welcome to join us at $49 per session. To register, please
contact us at 800.313.5888, ext. 2, or email us at rcwebinars@coverys.com.
Can’t Attend the Live Webinar?
We record many of our live webinar programs. They will be available on
our website. Visit us on our Members Only site at coverys.com/rc, click on
Webinars, and enjoy.
Workers’ Compensation Services
800.313.5888, ext. 2
Workers’ Compensation Services • 3100 West Road • Building 1 • East Lansing, MI 48823 • 800.313.5888
Insurance products issued by ProSelect® Insurance Company
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