2022 Product Guide for Merchants - Learn how DoorDash's suite of solutions can help you grow your business
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2022 Product Guide for Merchants Learn how DoorDash’s suite of solutions can help you grow your business
Contents
Click each section to skip forward
What is DoorDash? 3
Overview: The merchant product suite 5
DoorDash products for merchants 7
DoorDash App 8
Reach new customers and increase sales by listing your business on DoorDash
DoorDash Storefront 16
Set up commission-free online ordering for your website
Drive from DoorDash 19
Get a white-label delivery fleet and logistics platform
Catering & Boxed Meals 21
Fulfill large group and corporate catering orders
DashMart by DoorDash 23
Sell retail items on our online convenience store
DoorDash technology tools for merchants 25
Merchant Portal 26
Get actionable insights and reports
Tablet 28
Easily manage orders
Integrations 30
Integrate directly with your POS
DoorDash pricing and partnership plans 31
Get started with DoorDash 35
What is DoorDash?
DoorDash is a technology platform that connects people with the restaurants
and stores in their neighborhoods. Consumers place orders on the DoorDash
App or website, and we help restaurants and stores facilitate on-demand
delivery, online ordering, pickup, and more.
The global online food delivery industry $182
generated over $136 billion in revenue
in 2020, and is projected to reach more billion
than $182 billion by 2024.
$136
billion
2020 2024
If your business does not offer off-premise ordering, now is the time to start.
One of the most effective ways for you to reach new customers is to partner
with a technology platform like DoorDash.
What is DoorDash? • 3
With DoorDash, your business can:
Reach new customers: Reach thousands of consumers already using delivery
platforms. DoorDash reaches 85% of the U.S. population, 80% of the Australian
population, 75% of the Canadian population, and is continuing to grow worldwide.
Grow off-premise sales: Receive incremental orders to boost revenue. In fact,
65% of restaurants say they were able to increase their profits during COVID-19
because of DoorDash.1
Increase brand awareness: Use our game-changing marketing tools to boost
your online presence, so your offerings reach more customers.
Get a powerful logistics platform. We provide built-in ordering and payments
technology, a seamless online ordering experience, and connect you with
Dashers to deliver orders.
Every business is unique, and there’s no one-size-fits-all solution for building off-premise
operations. That’s why DoorDash offers a variety of products to fit your needs, including
delivery and pickup, online ordering, delivery using your own drivers, white-label
fulfillment, catering, and more.
In this guide, we’ll share details on each DoorDash product so you can determine which
strategy makes sense for your business.
1
DoorDash Impact, doordashimpact.com/restaurants
There’s no question that the
partner the &pizza team
values most is DoorDash. Andy Hooper
President and COO,
Read the success story &pizza
What is DoorDash? • 4
OVERVIEW
Solutions for
every business
Discover products that can help you find
new customers, keep repeat customers
happy, increase your bottom line, and
win business in your neighborhood.
Reach new customers with the DoorDash App
Delivery › Pickup › Self-Delivery ›
Leverage our full-service Give nearby customers Reach new customers at a
marketing and logistics platform a way to order ahead lower cost by completing
to attract new customers and and skip the line. deliveries with your drivers.
power your deliveries.
Attract new and repeat customers with optional promotions
DashPass › Marketing Tools ›
Reach our most valuable customers Feature your business up front
who are enrolled in our monthly in the DoorDash App
subscription program. with promotions.
Overview: The merchant product suite • 5
Let customers order directly from you
Storefront › Drive ›
Easily set up pickup and Fulfill orders through
delivery ordering on your your website or POS and
own website. Dashers fulfill let DoorDash logistics
your deliveries. handle the rest.
Discover new ways to grow
Catering & Boxed Meals › DashMart ›
Fulfill large group and Sell retail items
corporate catering orders through our online
with DoorDash for Work.. convenience store.
Manage your business with new technology
Merchant Portal › Tablet › POS Integrations ›
Manage your sales Streamline your operations Receive DoorDash
on DoorDash and get and manage orders in real orders directly to your
actionable data. time with our POS solution. existing POS and KDS.
Overview: The merchant product suite • 6
DoorDash products
for merchants
Learn more about DoorDash’s suite of products for restaurants and stores:
DoorDash App › Catering & Boxed Meals ›
Storefront › DashMart ›
Drive ›
7
Increase your off-premise
sales with the Deliver to
901 Market St
DoorDash App American Chinese Vietnamese Pizza Mexican
DashPass Under 30 min 4.5
Feature your business on DoorDash
SF Team Picks
to reach new customers in your area.
What is it?
Our flagship product, the DoorDash App, Neo Pizza Palace of Yum
facilitates delivery and pickup to help 20 min • $3.99 delivery fee 15 min • $2.99 delivery fee
businesses reach new customers, drive First Order,
incremental sales, and increase profits. $0 Delivery Fee
Partners can choose which DoorDash
products are right for their business,
including Delivery, Pickup, and Self- Delivery
20% PickuÀ
off u to $ Searc·off u to
20% Orders
$ Account
20% off u to $
Delivery. You have full control over your Just Be Rice Santorini afe Burger Girl
DoorDash listing, including menu, prices,
delivery hours, and more.
MARKETPLACE PRODUCTS
Click to skip to each section
Delivery ›
Pickup ›
Self-Delivery ›
KEY BENEFITS KEY FEATURES
• Grow your sales: Add an additional • Marketing Solutions
revenue stream to your business with • 24/7 Customer Support
pickup and delivery.
• Reach new customers: 75% of
restaurants agree that DoorDash has
helped them to reach new customers.
• Increase online presence: Boost SEO
and drive awareness by featuring
your business on the DoorDash App
and website.
DoorDash App • 8
BREAKDOWN
DoorDash App
Reach new customers on DoorDash with Delivery, Pickup, Self-Delivery, and DashPass.
Delivery
Leverage our full-service marketing and logistics platform to power your deliveries.
Delivery on the DoorDash App will help you reach new customers in your area
— without having to hire your own delivery team. Average delivery orders on
DoorDash are delivered in 35 minutes or less.
Plus, with 24/7 support and technology like the Merchant Portal to help you make
data-driven decisions and the DoorDash Tablet or POS integrations to help you
keep operations running smoothly, you’ll be set up for success.
HOW IT WORKS
1 Your menu is featured on the DoorDash App and website so customers can
discover your restaurant and place on-demand delivery orders.
2 Once you receive an order, send it to your kitchen to be prepared.
3 Drivers, known as “Dashers,” deliver orders to customers. You can track
delivery status with real-time updates.
DoorDash App • 9
Pickup
Give customers a way to order ahead and skip the line.
Pickup enables customers to pick up their orders in-person at your location.
Customers pay no service fees for Pickup orders.
Reach more customers in your area at a reduced commission with Pickup.
DoorDash Pickup orders are also more efficient for your staff than phone orders.
HOW IT WORKS
1 2 3
Your menu is featured on the Your business accepts and Designate a pickup
DoorDash App and website so prepares pickup orders. area in your location so
customers can discover your customers can quickly
business and place pickup orders. grab their orders.
DoorDash App • 10Self-Delivery
Reach new customers and have the option Deliver to
901 Market St
to either use your own drivers or DoorDash
drivers to fulfill orders.
American Chinese Vietnamese Pizza Mexican
If you already have your own delivery fleet,
DashPass Under 30 min 4.5
DoorDash Self-Delivery helps you tap into
the DoorDash customer base at a lower 765 restaurants near you
commission rate. That means you can reach
more customers and increase takeout sales
without changing your operations.
HOW IT WORKS
Ninja Burrito
1
Your offerings are featured on the DoorDash Japanese, Sushi • $$ 15 min
$0 delivery fee on $12+
App and website so DoorDash customers 4.7 (1300)
can discover your restaurant and place
delivery orders. Bulgogi Go Go
Korean • $$ 20 min
4.3 (100) $0 delivery fee on $12+
2
Fully control the delivery experience by
using your own drivers, choosing a delivery
radius, and setting delivery fees. Delivery Pickup Search Orders Account
3
Enjoy a lower commission rate and collect
the order value plus delivery fees, and tips,
and small order fee (if applicable).
As a brand, we are relentlessly focused on reaching our guests
on their terms. In DoorDash, we found a third-party partner that
shares this commitment and offers us the ability to further reach
our consumers where they increasingly are — digitally. We are so
thrilled about this relationship and the visibility to consumers it
provides for our brand, both now and in the future.
Darin Dugan
Chief Marketing Officer,
Jimmy John’s
DoorDash App • 11Run in-app marketing to
attract new customers with Deliver to
901 Market St
Promotions American Chinese Vietnamese Pizza Mexican
Improve your in-app placement, DashPass Under 30 min 4.5
attract first-time customers, and earn 765 restaurants near you
more repeat customers with optional
Promotions in the DoorDash App.
DashPass
With DashPass, high-value customers
Ninja Burrito
see your business first and pay lower fees Japanese, Sushi • $$ 15 min
$0 delivery fee on $12+
when they order from you — at no added 4.7 (1300)
cost to you. Because DashPass customers
Bulgogi Go Go
order more often, you’ll likely get more Korean • $$ 20 min
4.3 (100) $0 delivery fee on $12+
orders and repeat customers.
DashPass is included in DoorDash Plus
and Premier. Delivery Pickup Search Orders Account
Our willingness to take advantage of these
marketing tools contributes to our growth.
We’ve seen the delivery and takeout
business triple.
Gianluca Pesce
Director of Marketing & Communications,
Yolk
DoorDash App • 12More in-app promotions
10:10
Spend $¤0, Get Free Chips
La Cuchara Mexican Grill
91mti1•14.51�15701 rating
Buy One, Get One Garlic Noodle
Noodle Palace
951mti1•14.51�1 000+1 rating
Chipotle
DashPass • Mexican
Order Again & Save
4.3 (2,300+) • 2.0 miles • $$
$0 Delivery with Sashimi Platter
Order again from these restaurants and save $0 Delivery with Sashimi Platter
20% on your order (up to $5) Sushi
Sushi Shipuyn
Shipuyn
$2.99
delivery Kee
25-35 min
delivery time
71mti1•14.51�1
71mti1•14.51�1 291291 rating
rating
Delivery Group Order
Spend $25, Get 1 Bao Free
Bao Brothers
2 o~~ on orders over $|5z 971mti1•14.61�19000+1 rating
up to $5
Free Truffle Fries with Burger
Popular $tems
Yummi Burger
2 8mti8•84.78�8 538 rating
Delivery Pickup Search Orders Account Delivery Pickup Search Orders Account
First Order, % Off Order Again and Save % Promote Menu Items
Attract new customers with an Win back customers who haven’t Spotlight specific menu items,
offer for 15%, 20%, or 25% off ordered from you in the past 45 new items, and high-margin
their first order. days by offering a 15%, 20%, or items. Incentivize larger orders.
25% discount on their next order.
Deliver to
901 Market St
American Chinese Vietnamese Pizza Mexican
DashPass Under 30 min 4.5
U: Dessert Story Miller’s Deli First Orderf 0 Delivery Free
First Orderf 0 Delivery Fee See All
Desserts Sandwiches
4.3 (2000+) • 2.3 miles • $$ 4.3 (1000+) • 1.4 miles • $$
$2.99 25-35 min $3.99 15-20 min
delivery Kee delivery time delivery Lee delivery time
Delivery Group Order Delivery Group Order
Neo Pizza Palace of Yum
31 min • Free delivery 15 min • $2.99 delivery fee
$0 delivery on your
Spend $25z Get $5 Ovv
order of $15 DoorDash Deals
Popular $tems Popular $tems
Delivery Pickup Search Orders Account Delivery Pickup Search Orders Account Delivery Pickuu Searcy Orders Account
20% off uu to $ 20% off uu to $ 20% off uu to $
Just Be Rice Santorini Cafe Burger Girl
Spend $X, Get Y $0 Delivery Fee First Order, $0 Delivery Fee
Boost your average order value Receive prominent in-app Get prominent in-app placement
by giving simple $ or % off placement by offering free or and entice new customers by
incentives to customers who discounted delivery fees on covering the delivery fee for
meet a minimum basket size. orders of $15 or more. their first order.
13DoorDash App partnership plans
Find out how DoorDash can work for you, with pricing to fit any budget.
Basic Plus Premier
DoorDash at the lowest cost More sales with The most orders and new customers
Let customers order from you on Increase sales and reach our most loyal Maximize sales with the biggest delivery
DoorDash and add marketing programs and frequent customers with DashPass. area, DashPass, and more. Backed by our
when you need them. Growth Guarantee.
Your Cost Your Cost Your Cost
15%
Delivery Commision
6%
Pickup Commision
25%
Delivery Commision
6%
Pickup Commision
30%
Delivery Commision
6%
Pickup Commision
Credit card Credit card Credit card processing
processing included processing included included
Key Benefits Key Benefits Key Benefits
Reliable and fast delivery on DoorDash Reliable and fast delivery on DoorDash Reliable and fast delivery on DoorDash
Access to high-value customers with Access to high-value customers with Access to high-value customers with
A bigger delivery area to reach more A bigger delivery area to reach more A bigger delivery area to reach more
customers customers customers
Accept at least 20 orders per month or Accept at least 20 orders per month or Accept at least 20 orders per month or
pay no commissions* pay no commissions* pay no commissions*
Have your own delivery team?
DoorDash Self-Delivery
Your cost
15%
Use your delivery team to deliver
DoorDash orders for your
business. You control the delivery
Commission for delivery orders
experience, set your own delivery
6%
area, and choose what fees you’d
like customers to pay for delivery.
Commission for pickup orders
* DoorDash Premier Growth Guarantee: Accept at least 20 orders per month or DoorDash will refund your commission
costs for that month. Partners are eligible for this rebate only if (1) if they cancel fewer than 5 orders that month and
(2) maintain “open hours” on DoorDash for 90% of the Store Hours that they have set in the Merchant Portal.
DoorDash App • 14SUCCESS STORY
Smokey Bones
This Florida-based casual dining chain
partnered with DoorDash to transform into a
delivery-focused business and drive growth.
288% 80% 30%
growth in monthly of sales are of the restaurant’s
DoorDash sales from now off-premise DoorDash orders
Dec 2019 - May 2020 as of July 2020 come from DashPass
DoorDash continues to
help us tap into guests we
would never have access to
Nicole Milnthorpe
without the partnership. CFO,
Smokey Bones
Read the success story
DoorDash App • 15Get online ordering and delivery
for your website with
DoorDash
Storefront
Let customers order through
your website. Storefront is a
complete, commission-free
online ordering solution.
What is it?
Storefront helps you drive higher
order totals with on-page checkout,
recommended extras on the menu, and
rich menu photos and descriptions, and
gives you the keys to your customer data
and the entire online ordering experience.
KEY BENEFITS
• Increase order totals and your bottom line. Storefront helps you drive higher order
totals with on-page checkout, recommended extras on the menu, and rich menu photos
and descriptions.
• Streamline your takeout and delivery business. Storefront gives customers a convenient
way to order delivery and pickup, getting them and your staff off the phone. Delivery orders
are fulfilled by our network of Dashers, with average delivery time in 35 minutes or less.
• Get started fast. Upload your menu or work with our team to install your custom
Storefront page. If you’re already on DoorDash, you can sign up and add Storefront to
your website immediately.
KEY FEATURES
Pricing that’s simple Branding that’s yours Customer insights included
Just 2.9% of the total transaction Customize Storefront with Use customer order history
amount + $0.30 per order for your own logo, branding, and data to improve marketing
credit card processing, with no and color scheme. and menu offerings.
commissions or monthly fees.
DoorDash Storefront • 16SUCCESS STORY
Texas de Brazil
Learn how this Dallas-based Brazilian
steakhouse leveraged DoorDash Storefront to
increase off-premise sales during COVID-19.
58% 127% 20%
increase in increase in Their DoorDash
DoorDash sales DoorDash orders average ticket sizes are
after adding Storefront after adding Storefront 20% higher than a
competing platform’s
It was awesome to be able to
add a new way for guests to
order our food in basically one
week — and have it turn into Jad Izzedin
20% of our off-premise sales. Executive Brand Director,
Texas de Brazil
Read the success story
DoorDash Storefront • 17How does Storefront work?
Set up commission-free online ordering in three easy steps.
Publish
1 2 3
Sign up for Storefront Customize your Storefront Receive online orders
If you’re already on DoorDash, Add your logo and color Turn on your Storefront and
sign in to your Merchant scheme to make your Storefront accept orders for Pickup
Portal to get started. If not, fill your own. Select which stores by customers or
out the form above. you’d like to launch with. Delivery by Dashers.
DoorDash Storefront • 18Get a white-label delivery fleet with
Drive from
DoorDash
Have your own ordering platform
and customer base? Get access to
a network of on-demand drivers to
complete your deliveries.
What is it?
KEY FEATURES
DoorDash’s non-branded delivery solution
connects your business with drivers and a • On-demand delivery platform.
powerful logistics platform to fulfill orders Request a driver any time to
placed on your own native platforms. deliver on your behalf, then track
orders, streamline delivery costs,
KEY BENEFITS and drive incremental sales.
• White-label solutions: Increase your • Seamless integration.
brand loyalty by using drivers without any Our innovative logistics platform
visible DoorDash branding. easily integrates with your existing
technologies, including Square,
• Professional drivers: 75% of Drive ASAP Toast, Olo, Bringg, Redcat, NCR,
orders are delivered within 30 minutes with 9Fold, and more.
a 4.5 average customer rating.
• International coverage.
• Scale to your needs: From a basic setup Fulfill delivery orders in more
to signature solutions, create the seamless than 4,000 cities across the
delivery experience your customers expect. U.S., Canada, and Australia.
Thousands of
businesses trust
Drive from DoorDash
Drive from DoorDash • 19How does Drive work?
Launch white-label delivery in three easy steps.
1 2 3
Sign up for DoorDash Get a custom recommendation Offer on-demand delivery
Tell us basic information Our team assesses your delivery Fulfill delivery orders with our
about your business needs and recommends the integrated technology solutions
and delivery needs. best plan for your business. that connect you to a
wide network of drivers.
I credit the DoorDash relationship with our success
today. We still partner with the DoorDash App, but
with DoorDash Drive, we are able to keep our delivery
prices the same as in-store and launch promotions on
our own website without any lead time.
Kelly Tracey
National Operations Manager,
Roll’d
Read the success story
Ready to sign up for Drive from DoorDash? Get Started
Drive from DoorDash • 20Grow your restaurant sales with
DoorDash Catering
& Boxed Meals
Fulfill large group and catering orders at
0% commission by offering catering and
individually boxed meals to corporate
customers through DoorDash for Work.
What is it?
DoorDash for Work connects businesses to
thousands of corporate customers to fulfill
large group orders, delivery subscriptions, and
expensed meals for their employees — whether
they’re working at home or in the office.
KEY BENEFITS
• Acquire corporate customers: Boost your bottom line with
profitable, recurring corporate sales from large companies at
0% commission.
• Add diners, not tables: DoorDash facilitates the delivery
logistics, so there’s no need to ramp up staffing.
• Cater on your schedule: Choose preferred hours and schedule
orders a week in advance, without disrupting your business.
KEY FEATURES
• Provide your catering menu. We’ll facilitate all the logistics — from pickup, delivery,
setup, and breakdown, to utensils, chafing dishes, and sternos.
• We take safety seriously. Rest assured that your food is delivered safely and reliably
by professionals certified in office food delivery.
• Streamlined operations. Work within your existing online, catering, and dine-in
operations. DoorDash handles the customer relationship, so you can focus on the food.
Catering & Boxed Meals • 21SUCCESS STORY
DoorDash for Work brought us consistent orders
that not only helped us stay afloat financially
but also kept our team’s morale intact.
Andrew Shinn
Owner,
Saucy Asian
Since they launched their new efforts after the
onset of COVID-19, DoorDash for Work now
represents 50% of our catering sales!
Doug Mathieux
Owner,
Artesano
How Catering & Boxed Meals works
Get started in three easy steps.
1 2 3
Sign up for DoorDash Start receiving orders You cook, we deliver
Tell us basic information Once your account is activated, Your restaurant prepares food
about your restaurant and DoorDash works with merchants while DoorDash facilitates the
upload your catering menu. to create a curated menu. delivery to corporate customers.
Ready to sign up for DoorDash Catering & Boxed Meals? Get Started
Catering & Boxed Meals • 22Drive retail sales with
DashMart
by DoorDash
Reach more customers by
selling retail products through
DoorDash’s online, on-demand
convenience store.
What is it?
DashMart is DoorDash’s online
convenience store platform that
delivers household essentials and local
retail items to consumers.
KEY BENEFITS
• Unlock a new revenue stream:
Grow incremental sales with a
low-investment business strategy.
• Reach beyond your neighborhood:
Expand your distribution through our
growing network of DashMart locations.
• Boost brand awareness:
Acquire new customers with exclusive
promotional opportunities.
KEY FEATURES
Join an online convenience Attract customers with Drive sales without
store network. popular retail items. increasing expenses.
Offer on-demand delivery of Sell household essentials and Get access to the DoorDash
your business’s popular retail restaurant favorites, including customer base and marketing
items to consumers across ice cream, chips, sauces, support with no additional
the country. spices, pasta, baked goods, labor or overhead costs.
and more.
DashMart by DoorDash • 23SUCCESS STORY
We can’t wait to expand the distribution of our signature sauces
and dry rub… We are grateful for the strong and supportive
relationship we’ve maintained with DoorDash over the years,
which has grown even stronger during the recent months.
Mike McKibbin
District Manager,
Brothers BBQ (Denver, CO)
We were thrilled to launch This Little Goat on DoorDash, so home
cooks could quickly receive our globally inspired sauces and
spices right to their front door, especially during quarantine.
Erin Vick
Director of Digital Marketing,
This Little Goat (Chicago, IL)
How DashMart works
Get started with DashMart in three easy steps.
1 2 3
Contact us Review Onboarding
Complete this form telling us Our DashMart inventory and If there is a fit, we’ll work
basic information about your assortment team will review to get your products into
retail products. your submission. DashMart and to customers.
DashMart is currently available in 18 locations, including Chicago, Minneapolis, Columbus, Cincinnati, Dallas,
Houston, Salt Lake City, the greater Phoenix area, Baltimore, Indianapolis, San Diego, Denver, Los Gatos,
Concord, and Redwood City. Over the coming months, we’ll be launching in many more cities.
Ready to sign up for DoorDash DashMart? Get Started
DashMart by DoorDash • 24DoorDash technology
tools for merchants
Learn more about DoorDash’s powerful software and analytics products
that help you efficiently manage your business on DoorDash:
Merchant Portal ›
Tablet ›
Point of sale & technology integrations ›
DoorDash technology tools for merchants • 25Get actionable sales analytics with the
DoorDash Merchant Portal
Track your business performance, KEY BENEFITS
get actionable insights, and make • Get a dashboard view: View key data points
adjustments to your DoorDash listing. like net sales, average order size, unique
customers, and most popular items.
What is it? • Act on customer feedback: View customer
The Merchant Portal is an online tool to ratings and reviews, and mitigate any issues by
help you analyze business performance, quickly responding to customers directly.
track payments, add bank account • Increase takeout sales: Launch marketing
information, change operating hours, campaigns and promotions to help reach more
update menus in real time, and more. customers and grow your business.
KEY FEATURES
Track your sales
Understand trends and track your business
performance by week, month, or quarter.
Get detailed insights on tax, commission,
and net payouts for each order.
Adjust your offerings
Easily add or remove items, update prices,
and change menu categories in real time.
Benchmark key metrics
View a dashboard of your overall success
across locations, including total sales with
DoorDash, average order size, most popular
items, new and repeat customers, and more.
Merchant Portal • 26SUCCESS STORY
&pizza’s data-driven
approach to expansion
Washington D.C.-based &pizza leveraged DoorDash data
to determine the most strategic locations to expand their
mobile kitchens and saw 372% YoY DoorDash sales growth.
Read the success story
How does the Merchant Portal work?
Get data-driven insights in three easy steps.
1 2 3
Sign up for DoorDash Start receiving orders Track your performance
Tell us basic information Once your account is activated, Use the Merchant Portal to
about your business and customers can browse your monitor trends and make real time
upload your menu. menu and place orders. adjustments to your business.
Learn more about the benefits in the Merchant Portal. Get Started
Merchant Portal • 27Streamline your order protocol with the
DoorDash Tablet
Manage delivery and pickup orders in real time.
Orders Accepting Aleis J. #194394781 11 Items Issue with Order
NEEDS ACTION New Order
Keep in Mind
Aleis J. 4m ago NEW
Special Instructions Often Missing or Incorrect
Entree
Michelle K. 4m ago NEW
2x Bowl $23.80
“Absolutely no cheese please! I’m allergic to lactose and it
Ali M. 2m ago NEW
will make me really sick. Last time you had a little in there
and I had to return it with the Dasher. Please don’t add it.
Thank you for reading.”
IN THE KITCHEN
Fillings
Chris P. Customer Pickup
Carnitas (+ $9.45)
#194394781 1 item Ready in 0m
Kristina G. Customer Pickup
Conifrm with 23 min Prep Time Manual Prep Time
#194394783 1 item Ready in §m
DoorDash recommends using a tablet The DoorDash Order Manager app
with the DoorDash Order Manager app allows you to:
to receive orders. • Update menu items and business
hours in real time
• Easily manage orders and view
order history
• Communicate directly with Dashers
• Contact DoorDash’s 24/7
merchant support
Tablet • 28How it works
1 First, place your tablet somewhere 2 When a new order arrives, a blue
that is easily accessible by your screen will appear letting you know
staff and make sure the volume is how many orders need attention.
turned on loud. Touch the screen to view the order.
1
order
needs to be confirmed
View Order
3 To confirm the order, click “Confirm” 4 If you choose to enter a manual prep
at the bottom of the screen. DoorDash time, which determines when we send
will prompt a suggested prep time a Dasher and updates the customer’s
to save time, but you can easily enter delivery ETA in the app, you can do so
a manual prep time instead. here and click “Confirm Order.”
Confirm with 32 min Prep Time Manual Prep Time
5 Finally, send the order to the kitchen
to be prepared.
Tablet • 29Keep operations running smoothly with
Point of sale
& technology
integrations
Increase order accuracy and reduce
errors by integrating DoorDash with
your POS system to send orders
directly to your kitchen.
We partner with leading technology solutions to help your business succeed.
See all integration partners
Is your POS system missing?
We have an open API that is used by additional providers, so if Contact Us
you’re interested in partnering with DoorDash and would like to see
whether your POS system is eligible, we’d love to hear from you.
Integrations • 30DoorDash pricing and
partnership plans
Learn more about pricing plans for joining the DoorDash App, Storefront,
and Drive as well as what commissions and fees cover on our end.
Pricing overview ›
Commissions and fees, explained ›
What commissions and fees cover ›
31Understanding commissions and fees
Pricing that works
for any budget
See what it costs to partner
with DoorDash, find out what
commission rates cover, and
learn how we bring value to your
business and community.
Get orders through the Get orders through your own
DoorDash App website or other channels
DoorDash Partnership Plans Storefront and your website
Choose 15%, 25% or 30% Pay only a credit card processing
commission on the subtotal amount fee of 2.9% of the total transaction
for Delivery orders based on the amount + $0.30 per order. No
level of built-in marketing you need. activation fees or monthly fees.**
Pay a commission rate of 6% for all
Pickup orders.*
DoorDash Self-Delivery Drive and your channels
A commission rate of 15% on A fixed dollar amount per
the subtotal amount per order order per delivery with our
to deliver DoorDash orders with logistics platform.
your own team.
* New Partnership Plans are available for restaurants with 75 or fewer locations in the U.S. only. 6%
Pickup is available to all partners in the U.S. who comply with the DoorDash Merchant Terms of Service,
including having DoorDash Pickup menu prices match in-store prices.
** Storefront is available for any partners in the U.S., Canada, or Australia.
DoorDash pricing and partnership plans • 32How pricing works for DoorDash products
Commissions and fees, explained
With DoorDash, you’ll never pay startup fees.
Plus, most of our offerings cover credit card
processing at no extra charge.
The DoorDash App Storefront & Your Website Drive and Your Channels
Commission rates Credit card processing costs only Flat dollar fees
When customers order from For website orders through When customers order
you through DoorDash, we Storefront, the online credit through your website with
take a commission, which card processing fee is 2.9% of Drive, we charge a flat
is a percentage of an order the total transaction amount + per-order fee.
subtotal, to cover our costs. $0.30 per order.
A delivery with our An order through your An order through your app
Basic Partnership Plan website with Storefront or website with Drive
Order subtotal: $30.00 Order subtotal: $30.00 Order subtotal: $30.00
Tax: $3.00 Tax: $3.00 Tax: $3.00
Commission (15%): -$4.95 Credit card processing + $.30: -$1.17 Flat fee: -$8
You keep: $22.05 You keep: $25.83 You keep: $19.00
DoorDash pricing and partnership plans • 33Understanding your costs
What do commissions and fees cover?
In order to serve your business with everything we do, we take per-order commissions or fees
for orders processed with us. Here are some of the things these costs cover.
Advertising and marketing
Being on DoorDash puts your business in front of new customers every day.
Delivery driver costs
We empower our community of Dashers, who make every delivery possible, by providing
them flexible earning opportunities with competitive local pay, promotional pay, 24/7
support, third party insurance, and meaningful discounts.
Customer service and support for customers, merchants, and Dashers
Customers, business owners, and Dashers all have unique needs that often need prompt
responses. When something goes wrong, we have a 24/7/365 team of people ready to help
solve customer issues, so they’ll continue to order from you.
Technology platform costs
It takes a world-wide, world-class logistics, engineering, coding, marketing, and operations
team to keep the DoorDash App and website, our Merchant Portal and Tablet, and our
Dasher app running. We hire the best and expect the best from our teams.
Credit card processing
With the exception of Storefront (where you pay only for credit card processing with
no additional commissions or monthly fees), all DoorDash offerings include credit card
processing so you have less to worry about when it comes to overhead expenses.
DoorDash pricing and partnership plans • 34Ready to grow with DoorDash?
1. Sign up for DoorDash. Visit get.doordash.com and tell us about your business.
2. Receive orders. Once your account is activated, your team prepares orders.
3. Dashers deliver. Dashers pick up orders and deliver them to customers!
Get Started Free
Want to speak with a sales representative? Contact us
Or call 1-855-554-5779 (Monday-Saturday) in the U.S. and Canada.About DoorDash DoorDash is a global technology company that connects consumers with their favorite local and national businesses. Founded in 2013, DoorDash enables local businesses to address consumers’ expectations of ease and immediacy and thrive in today’s convenience economy. By building the last-mile logistics infrastructure for local commerce, DoorDash is bringing communities closer, one doorstep at a time. Get started at get.doordash.com.
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