2021 PROGRAM GUIDE YOUR PARTNER FOR SUCCESS - PARTSPLUSCARCARECENTER.COM
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2021 PROGRAM GUIDE Your Partner for Success PartsPlusCarCareCenter.com
Who We Are
Welcome to the Parts Plus Car Care Center family! You This guide is designed to provide an overview of the features
have joined the finest automotive aftermarket program and benefits available to your shop and customers by being
group in the country. We only want the best service and a member of the Parts Plus Car Care Center family.
repair dealers to represent our brand.
What We Do
The Parts Plus Car Care Center Program is a package of
tools, training and support designed to help independent
automotive service dealers sell more service and Additional One of the
repair work through the establishment of a permanent Platinum Benefits Following Options
relationship with customers. 36 Months / 36,000 Miles Parts & (4) Additional Mile 1 Labor Warranty
Labor Warranty Claims (1 Year) • $900 Value
Our Mission (4) Mile 1 Labor Warranty Claims Parts Plus Car Care Center Wall
Parts Plus is dedicated to offering the best tools, training Double ASE Reimbursement: Sign with Shop Name • $99 Value
and support needed to excel in the auto care industry. $50 per Qualifying Test RepairPal Certified Subscription*
*only eligible for new subscribers
Remember, this is YOUR program. If you have questions $200 Enterprise Rent-A-Car (4 Months) • $845 Value
or suggestions, please do not hesitate to contact the Parts Reimbursement
Plus Car Care Center Headquarters to discuss your ideas. Repair Shop Coach: War Room
Network Academy Platinum Pass (3 Months) • $891 Value
Double Points for all Repair America Solera Call Center Services
Parts Plus Car Care Center Headquarters Promotions (400 Minutes) • $560 Value
3085 Fountainside Drive, Suite 210
sw Service Solutions: Service Advisor
Germantown, TN 38138 Training Bundle • $795 Value
O: 800.727.8112 • F: 901.682.9098
ccc@networkhq.org
1 PartsPlusCarCareCenter.com
Dramatically increase revenue
and customer retention. CONTENTS
WORRY-FREE GUARANTEE SIGNAGE & PROMOTIONS
03 Parts & Labor Warranty 05 MAP Catalog
03 Mile 1 Labor Warranty 05 Digital Signage
04 Roadside Assistance 06 Consumer Rebates
04 Road Hazard Protection 06 Repair America
SHOP SOLUTIONS TECHNICAL TRAINING PROGRAM FORMS
07 BOLT ON TECHNOLOGY 21 ASE Test Reimbursement 26 2021 Enrollment Form
08 CFNA 21 ASE Test Prep Courses 28 ASE Test Reimbursement
09 Cintas 22 Network Academy 29 Enterprise Reimbursement
10 Dell Equipment 22 Platinum Pass
11 Denso VehicleMRI 22 Service Advisor Training
12 EasyPay Finance 23 Shop Owner Training
13 Enterprise Rent-A-Car
A CADEMY 14 HD Group
15 Solera | Identifix
17
Grow your sales with us.
Repair Shop Websites
18 RepairPal
19 Spectrio
20 Synchrony Credit Card
weekly courses • live webinars • bundles with unlimited access
www.TheNetworkAcademy.com 2WORRY-FREE GUARANTEE
North American Parts & Labor Warranty Services Covered
As a Parts Plus Car Care Center, you don’t have to worry about your customers getting stranded on the road Air Conditioning, Heating &
with repair problems. Build loyalty and retention with the North American Parts & Labor Warranty. Customers Climate Control Systems
are protected for 24 months / 24,000 miles with the Standard program and 36 months / 36,000 miles for Brake System
the Platinum program.
Cruise Control System
When a customer is 25 miles or more from your shop, they
simply call the warranty administrator at 1-877-252-4609 to Electrical Systems–including
Starting & Charging Systems
start the warranty claim process prior to work being performed.
Electronic Engine Management & On-
Your facility is enrolled in our nationwide referral network. Board Computer Systems (Engine, Body,
When a consumer is looking for a repair facility in your area, Brake & Suspension Computers)
they will be referred to your location. Engine Cooling System
Engine Performance,
Drivability Services & Repair
Exhaust System
Fuel System
(4) Mile 1 Labor Warranty Claims Ignition System
Not only do your customers get the extended 36 months / 36,000 miles warranty, you also receive (4) Steering/Suspension System, Wheel
labor claims that can be used for warranty work to be performed at your shop. Bearings, CV Joints/U-Joints
If your customer has a warranty claim, they should return to your shop for diagnosis. Upon decision of Other Minor Repairs
warranty eligibility, you should call the warranty administrator at 1-877-342-9615.
Labor Claim Provisions:
• Warranty reimbursement is for 36 months or 36,000 miles, whichever comes first Excluded Services
• Installers must use their (4) claims in a 12-month period Any Internal Engine, Transmission, Clutch
or Differential Repairs
• Installers can receive a three-hour labor max at $75 per hour Associated Gaskets & Seals, or Assembly
• Reimbursement benefits are only available to current shops enrolled in the Platinum program Replacement of the Same
Auto Body, Paint, Molding & Glass Repairs,
Tires & Used Parts
Incidental or Consequential Damages
3 PartsPlusCarCareCenter.comRoadside Assistance
Provide your customers with additional benefits by offering
Roadside Assistance on the products and services you
supply. Continue to strive for value when your customers
choose your repair facility.
*Certificates can be printed from the CCC website.
one-time battery boost, tow, lock-out service,
fuel delivery or flat tire change for one year
available 24 hours a day, 365 days a year,
anywhere in the United States & Canada
maximum reimbursement of $75
Road Hazard Protection
There is nothing worse than getting a flat tire and having to
repair or replace it. With Parts Plus Car Care Center Road
Hazard Protection, your customers will be in safe hands.
no up-front fees
earn additional profit on tires you sell & claims
you process
easy to use online registration & claims center
ROAD no risk to you
HAZARD builds customer value & loyalty
Protection
PartsPlusRoadHazard.com 4SIGNAGE & PROMOTIONS
Merchandising & Promotions
(MAP) Catalog
Perception can drive a customer’s buying decisions. Parts Plus
offers a large range of Parts Plus Car Care Center signage
and business supplies to assist the shop with national name
recognition and a professional environment.
The MAP Catalog is dedicated to help our shops market the
ROADSIDE Parts Plus Car Care Center national brand. By leveraging this
ASSISTANCE brand, you are operating as part of a national group. All items
NO MATTER WHERE
THE ROAD TAKES YO
U
in the MAP catalog can be purchased through your local
distributor at nationally discounted prices.
an
o r t h Americr
N Labo
Parts &nty PartsPlusCar
CareCenter
Warra
.com
Spectrio Digital Menu Board,
Service Menu Board Waiting Room TV Waiting Room TV & In-Shop Music
Customers buy when they understand. So, whether they’re at
your counter, in your waiting area, or you’re interacting with
them one-on-one, equip yourself with the tools and content
to build their knowledge about your brand. From pricing and
promotions, to the reasons why different repairs are important,
utilize digital signage to demonstrate value and build trust.
5 DIGITAL SIGNAGE PartsPlusCarCareCenter.com
Customers buy when they understand. So whether they're at your counter, in your waiting area,Consumer Rebates SPRING
March-May
Let your customers start earning rebates for doing business with your shop. As part of the Parts Plus Car Care Center
family, you will be provided with three consumer rebate promotions each year. Your shop will be supplied a kit to help Brakes & Around the
advertise to potential customers during each promotion. Wheel Components
Platinum shops receive a $100 gift card for every $250 in SUMMER
rebates claimed July-August
Standard shops receive a $50 gift card for every $250 in A/C & Engine
rebates claimed Management
No limit for redemptions
FALL
October-November
Visibility, Batteries,
MyNetworkRebates.com Belts & Hoses
Repair America
All Parts Plus Car Care Centers are eligible to participate in the bi-annual Repair
America sweepstakes promotions. Shops have the opportunity to be rewarded
with a fantastic adventure and win gift cards.
10
Platinum shops receive double points for all qualifying purchases. That’s
TWICE the opportunity to WIN a trip of a lifetime!
GRAND PRIZE
Check with your sales rep to make sure you are enrolled in the promotion. This WINNERS
one-time registration process allows you to participate in all Repair America
promotions.
240
$100 GIFT CARD
WINNERS
NetworkSweepstakes.com 6DRIVING INNOVATION IN Make your shop a no-stopping zone
AUTOMOTIVE SOFTWARE
Long check-in lines are a turn off for customers. Eliminate
and the walk-outs by allowing customers to check themse
BOLT ON TECHNOLOGY
update their information and even add pending and popu
and weather-related upsells—all from a simple welcome ki
You invest in the most advanced tools to guarantee that your customers’ vehicles
are always running at peak performance. It’s time to do the same for your business. Get the tools you need to take your customer
Our software solutions will build customer trust, increase productivity and drive experience and your shop’s success from 0 to 60 in
repeat business so your shop will always run like a well-oiled machine.
Put the brakes on downtime
no time.
SHOP SOLUTIONS
With instant text approvals for recommended work and ve
status updates sent to customers at the push of a button,
will spend less time waiting around and more time doing w
200 Pre-built and customizable
do best—working on vehicles.
digital inspection templates
Accelerate positive customer experiences
SMS and repair software
Show, don’t tell. Send photos, videos and detailed tech no
integration
to their phones and empower customers to make confiden
return again and again.
Send
Leave yourphotos, videosinand
competition the dust
detailed tech notes outlining
Most people choose a business based on trusted recomm
recommended services
a leader in both. Share your best reviews and rise to the to
search-engine enhanced website that integrates in real-tim
to put you in the driver’s seat.
Automated text messages for
service reminders
Fill your tank with more appointments
Touchless payment system
Don’t hope for customers to call to schedule their next ap
to determine when their next routine maintenance service
before the customer leaves your shop.
Easy scheduling through text and
website
Jump start the conversation
Know each customer’s vehicle history before you even pic
intelligent conversation about their last service, next visit,
may be having—all without ever needing to put them on h
Experience the BOLT ON Effect
Get the tools you need to take your custo
success from 0 to 60 in no time. Re
PRO PACK MOBILE PIT STOP REVIEW PRO CALL WELCOME STATION
7 MANAGER PRO MANAGER KIOSK (610) 227-6282 • BOLTON3 Program
3 Program Basics
Basics
CFNA & The AutoPass Credit Card Program
Credit First National Association (CFNA) is a private label credit card bank and the What's
What's in
in it
it for
for you?
you?
consumer credit division of Bridgestone Americas. With competitive interest rates,
generous credit limits, and promotional financing, their 4.6 million cardholders
6-month financing to offer customers
6-month financing to offer customers
Comprehensive procedural and
sales
Comprehensive procedural and
training
sales training
enjoy greater purchasing power and financial peace of mind.
Data-driven marketing programs
Data-driven marketing programs Your business name printed on
every
Your business name printed on
card opened
Free promotional materials every card opened
AutoPass Credit Card Free promotional materials
0% interest for 6 months financing for anything over $149
What's
What's in
in it
it for
for your
your customers?
customers?
Unique website URL for shop to give customers to enroll
6-month financing on all purchases $149 and up
6-month financing on all purchases $149 and up
Generous credit limits— up to
$4,500
Generous credit limits— up to
available
$4,500 available
Private label credit card (AutoPass) includes embossed
Higher likelihood for credit approval
Higher likelihood for credit approval Quick credit decision— 60
seconds
Quick credit decision— 60
shop’s name on every card
Competitive Annual Percentage Rate
Competitive Annual Percentage Rate
or less in most cases
seconds or less in most cases
No fees associated with # of applications, no requirement
for # of applications or sales dollars for shops to hit 4
4 6-Month
6-Month Financing
Financing
Offer your customers 6-MONTH FINANCING on big ticket items without having to manage or track anything yourself.
Offer your customers 6-MONTH FINANCING on big ticket items without having to manage or track anything yourself.
9-digit card that can only be used for automotive needs
Ask
Ask About
About Our
Our All
All purchases
purchases
6-Month $
149
Data-driven marketing programs, free promotional
materials including sales training for shop on how to sell
to the customer
Financing Now
Now
DEFERRED INTEREST IF PAID IN
DEFERRED
FULL WITHIN INTEREST
6 MONTHS IF PAID
* IN
available
available
on
on all
all come
AND UP
FULL WITHIN 6 MONTHS*
$149 Minimum purchase required. Interest will be purchases come with
with the
the benefit
benefit of
of deferred
deferred
$149
chargedMinimum purchase
to your account fromrequired. Interest
the purchase datewillif the
be purchases come with the benefit
charged tobalance
purchase your account frominthe
is not paid full purchase date if or
within 6 months theif
$149
$149
come with the benefit
of
of deferred
deferred interest
interest for
purchase
you make balance is not paid in full within 6 months or if
a late payment.
for
you make a late payment.
*MINIMUM MONTHLY PAYMENTS REQUIRED. APR: 28.8%. Minimum
*MINIMUM MONTHLY
Finance Charge: PAYMENTS
$2.00. Terms REQUIRED.
are subject to change.
APR: 28.8%. Minimum
and
and up
up 66 months!
months!
Finance Charge: $2.00. Terms are subject to change.
ATCNTRMT288POP
ATCNTRMT288POP
8Start your workday with a trusted leader
Even at your busiest, you can open your doors with confidence knowing Cintas has you covered with a
Cintas
wide range of products and services that enhance your image and help keep your facility and employees Take advantage of national account pricing and benefits to keep
clean, safe and looking their best. We’ll keep you Ready for the Workday® — so you can keep focusing
on your business. you, your employees and your facility looking their best.
SHOP SOLUTIONS
Uniforms and Apparel
Our uniforms do more than make a great first impression – they build
name recognition for your company. When your employees look good, Uniforms speak volumes when it comes to
morale increases, leading to greater productivity and a stronger sense
of teamwork.
maintaining a consistent, professional image, which
is key to differentiating your business from the
See the positive impact uniforms can have on your customers and staff.
With a Cintas full-service uniform rental program, there is no laundry to
competition.
do, no uniforms to buy, and no repairs to waste your time and money.
The Cintas Uniform Rental system has been
• Women’s Workwear • Carhartt® Rental developed, tested and proven through more than
• High Image Apparel • Chef Works® Culinary Apparel
• Cleanroom • Flame Resistant Clothing eight decades of experience in the uniform rental
UNIFORMS & APPAREL industry.
Questions
Cintas is your one-stop About
source for retail Your
inspired workwear creating a
Facility Services
branded look your competitor’s can’t match.
Cintas National Account? Cintas Facility Services offer a variety of solutions to
With stylish, comfortable
Cintas is pleasedapparel,
to announceyour
the employees
addition of our will project their help improve your image, protect your business, and
National Service Team. This team has been developed to
most professional image.
provide Whether
quick and you opt
efficient support forNational
to our our ready-to-wear
Rental, or save you money.
custom garments, you
National can
First Aidcount
& Safetyonandour award-winning
National Document Man- collections to
agement customers. The National Service Team provides
help you create a branded
Cintas look that
National Account sets with
Customers your an company
additional apart.
First Aid & Safety
resource with questions regarding products or services.
• Suiting • Custom
Questions regarding your Cintas National programTailored
can be Shirts and Pants
directed to:
• Culinary
1. Your Cintas Driver
• Scrubs Tile and Carpet Cleaning Services
• Outerwear and2.Workwear • Headwear and Accessories
Local Cintas Office - Their phone number can
Fire Protection
be found on your Cintas invoice.
UNIFORM PURCHASE -OR-
3. The Cintas National Service Team. The National
Service Team can be reached at 1-800-795-7368
or NationalServiceTeam@Cintas.com.
The National Service Team will play a critical role with
Network Discount
For more information or to get started, contact the Cintas National Service Team at
our Cintas locations in obtaining your corporate office
800.795.7368 or NationalServiceTeam@cintas.com.
approval when your site request products or services
Corporate Codes
outside your defined program.
Questions regarding your Cintas
National program can be directed to:
UNIFORMS | FACILITY SERVICES | FIRST AID & SAFETY
1. Your Cintas Driver
| Cintas
FIRE Office
PROTECTION
Uniform/Floor Mat Rental: 50237
2. Local - Their phone number
can be found on your Cintas invoice.
-OR- First Aid/Safety: (USA) 9200001642
Contact The Cintas National Service Team.
1-800-795-7368
NationalServiceTeam@Cintas.com
9SAVE UP TO
40% OFF DELL
COMPUTERS &
EQUIPMENT. Dell Equipment
Every repair shop needs fully
functional systems to run their
business. As a member of the
Parts Plus Car Care Center
program, you can save up
to 40% on orders. Go ahead
and replace those outdated
computers and printers or
upgrade to heavy-duty tablets
that are strong enough to run
your entire business. Retrieve
and order your quotes online
24/7, and receive automated
order tracking notifications with
your sales created quote.
For a quote, contact:
Glenn Allen Gates, Jr.
glenn.gatesjr@dell.com
10www.vehiclemri.com Denso VehicleMRI
VehicleMRI is a definitive method to measure the state
of a vehicle’s internal health and store the data for
future comparison. With Vehicle MRI, technicians can
SHOP SOLUTIONS
easily uncover hidden problems that visual inspections
and vehicle history reports can’t. Offer your customers
VehicleMRI health checks and watch your profits grow.
Fast, easy to use, and affordable.
Enhanced live data for all vehicle
systems
P/N: DMRI-BTD Increase efficiency and reduce
Vehicle Communication Interface Device diagnostic time
Perform 700+ specific OBD2 tests in
Super intuitive and easy to use Increase number of repair orders minutes
Faster scan times Perfect for multi-point-inspections
Share reports by SMS, print and email Checks battery, out-of-date software and
Works on all OBD2 compliant passenger safety recalls Works with Domestic, European and
vehicles and light trucks Free updates Asian vehicles and light trucks sold
in the USA that are OBD2 compliant
START SCANNING TODAY (1996 and newer)
Download our FREE Android mobile app today. Subscription required.
11EasyPay Finance
Help your customers when they need it most.
Using EasyPay gets you more returning customers because
you’re helping them:
Save money - 90-day interest rebate means if they pay off
their balance in 90 days, they’ll get a full interest rebate
Pay later - $0 down required today
Avoid surprises - EasyPay contracts are fully transparent so
your customer is never caught off guard
Sign anywhere and anytime - Convenient electronic
signatures and mobile applications
IMPORTANT: Why EasyPay is Better than Lease-to-Own
How do you rent a repair?
Lease multipliers (lease version of APR) are confusing
for customers and can be more expensive leading to
customers that may not return
Customers don’t like up-front fees or down payments
BOTTOM LINE: EasyPay Finance results in happier customers
that continue coming back.
12SHOP SOLUTIONS
Enterprise Rent-A-Car
As a Parts Plus Car Care Center, you can
take advantage of the Enterprise discount
program.
We all know there will be times when
customers simply cannot wait for their
car to be repaired. Provide them with the
discount number to reserve online and let
them be on their way.
As a Platinum shop, you are eligible
to receive reimbursement for your
Enterprise car rentals. Let us help your
shop out when in a CRUNCH! Platinum
shops are eligible to claim up to $200
reimbursement per year.
13 Submit online for faster reimbursement: PartsPlusCarCareCenter.com/formsHD Group
2 in 1 Full Service Inspection Kit
Easily change into a Fluids Only Kit by just
removing a panel
Add up to $80 to your average ticket with the full service NEW INSPECTION KIT.
The Inspection Kit covers:
Antifreeze/Coolant Complete Under Vehicle Checklist
Brake Fluid (shocks, joints, exhaust)
Transmission Fluid Fuel System Check
Power Steering Fluid Battery Test
Motor Oil Tire Condition
Gear Lube Brake Pads
Complete Under Hood Checklist (belts, And more…
hoses, filters)
According to American Car Care Week, each vehicle that enters your shop has multiple items that need repair
or replacement. If you see 40 vehicles a week in your shop, it can mean an additional $166,000 in revenue
annually.
Key Tags
These low-cost, durable, colorful plastic key tags can be personalized with your business name, address, phone
number and/or website.
Place them on your customer’s key ring or in their center consoles. The key tag front has the Parts Plus Car Care
Center logo or your business logo printed in full color.
There are two options available for the back:
Option 1: Your business information only
Option 2: Your business information with a free oil change offer (after five punches)
14MISSED CALLS Solera | Identifix
Identifix understands technician efficiency and bay
COST YOU MONEY.
turns are crucial. Explore the Identifix family of
programs and get more work done, more customers
SHOP SOLUTIONS
in for repairs and more profits. Subscribe to multiple
programs and receive BUNDLED discounts.
Direct-Hit
MISSED CALLS EQUAL Get access to over 3.5 million technician submitted,
tested and confirmed fixes backed by comprehensive
MISSED OPPORTUNITIES. DID YOU KNOW? OEM data to quickly repair any vehicle.
Every time you miss a call, you miss an
opportunity to gain, retain, and engage 20 seconds is the time which customers
expect you to answer the phone.
Direct-Shop
You want to run a smarter, more profitable
valuable service customers.
business? Our shop management software can
Your customers expect excellent customer 80% of first time callers don't call
back if their call isn't picked up.
help by making estimating, repair order writing, parts
management, and invoicing faster and simpler.
service, even in the busiest times of the day.
Virtual Tech
34%
MasterCall is an overflow call management of callers who hang up won’t call
solution that provides your customers with back, ever.
Can’t find the right fix in our database? Get
a 5-star experience every time they call, SOURCE: Voice Response, Inc.
anytime they call.
unlimited 1-on-1 consulting from a team of L1
Certified Master Techs, including a specialist for
Our professional representatives manage
daily spikes, field customer inquiries and set
61% of consumers say that they have
stopped working with a business
after one poor experience.
every manufacturer.
Call Center Services
appointments to decrease the amount of time SOURCE: Microsoft’s State of Global Customer Service Report.
your team spends on the phone and increase
24/7 Call center solutions provide your
customers with a 5-star experience every time
57%
the time you spend with the customer in front of service advisors don't suggest an
of you. appointment to callers. they call, anytime they call.
MasterCall is there when you can’t be.
Customer Retention Marketing
Call 888-415-6391
81% of all your invoice revenue starts
with a customer phone call.
Direct-Market is a service reminder program
that delivers email and mail marketing
communications daily and weekly to
consumers based on their driving behavior,
vehicle servicing needs and customer
15 IDENTIFIX.COM• 888.415.6391 interactions at each service center.OnDemand
IFIX OnDemand is an online, self-service mail and email marketing
tools and information to campaign ordering system with a complete library of service
air professionals run their
and seasonal ready-to-deliver templates to drive additional
accurately and profitably
THE
es more than 100,000 traffic to the shops.
ans and shop owners in
anada and Latin America
Reputation Management
rect-Hit system, Repair The Reputation Management tool is a full, end to end
TOTAL SHOP
ct-Shop shop marketing analytics platform for shops that presents the full
m, and Direct Market picture of their shop across reviews, social media, listing
platform. Identifix has
ce 1987 and is
accuracy and search rankings and provides actionable items
nneapolis, MN. The based on the most impactful things they can do to improve
SOLUTION.
by Solera. their presence, reputation, and SEO ranking.
Loyalty
REVENUE WITH This turnkey loyalty program is built to strengthen customer
ING PRODUCTS. and household retention by rewarding a shop’s loyal
CUSTOM BUILT RETENTION
customers and generating more business out of the entire
TODAY. MARKETING FOR TOTAL CONTROL
OVER YOUR BUSINESS shop clientele.
5-6391 Reporting Dashboard
All marketing products roll up under one comprehensive
reporting dashboard where shops can monitor and measure
ifix.com/marketing their marketing performance, see which customers are
responding to campaigns and how much revenue has
been generated from customers receiving marketing
communications.
888.415.6391 16
IDENTIFIX.COMWith more than 2,500 customers and
Repair Shop Websites 15 years of experience, nobody matches
the value that Repair Shop Websites
You can trust Repair Shop Websites to manage your web
brings to automotive repair shops!
presence. Customers will find your site quickly and easily
on any device and any search engine. From appointment
SHOP SOLUTIONS
OFFICIAL PARTNER
request forms to Facebook postings, your website can Parts Plus CCCs Save $400!
Build fee reduced from $499 to $99 for
turn potential customers into repeat customers. Parts Plus CCC Members.
Optimized sites for great search results
Personalized and responsive web design 5 Key Benefits for Shops:
Easy setup process and free updates
Get Found Online - We make it easy for potential customers to find a shop’s
Directional map to shop feature website through search engine optimization and social media management
Appointment and quote request forms
Gain New Customers - Once a shop is noticed, we drive new customers into
Social media posting the shop with proven designs and web content focused on each shop’s services
Integrated reviews
Enhance Your Image - Shop customers will be impressed with the great
looking web presence we provide, which is based on modern design principles
Mobile Friendly Design - When people break down, they use their phones to
find a repair shop. Our sites include a map to the shop and an easy way to call it
Hassle Free Setup - We do it all! We gather the information we need from
the shop owner in 15 minutes and have the site live in 3 business days
Zero contracts • Zero customer service costs • Zero site update costs
Sell More Parts! Tell your shops about how we can drive more business to their bays.
http://www.myrsw.com/parts-plus Call us at 866-665-1605
17RepairPal
RepairPal connects consumers with the best auto repair Get New
shops across the nation. We send these customers to
RepairPal Certified Shops, knowing they will give them
a superb car care experience marked by transparency
Customers
and trust. With over five million visitors, shops receive an
average of eight to 12 new customer calls a month from
RepairPal.com. In addition to website referrals, your 8-12 Average monthly
new customer calls $600+ Average
repair order
shop will gain access to new customers through partner
relationships.
Get RepairPal Certified and Meet New Customers
If you have superior training and fair pricing, we invite you
Join the largest network of high-quality shops, certified by mechanics. RepairPal.com gets
to join our Certified Shop Program. When you contact 5+ million online visitors each month and lets you expand your reach with optional partner
RepairPal, mention you’re a Parts Plus Car Care Center and relationships such as CarMax® and USAA® as well as warranty and tow programs.
qualify for an enrollment discount!
"RepairPal is a good system that's easy to use. New
customers call us, and we can go to the website and
Automotive Distribution Network
give them an idea of repair pricing before they come in."
Special Price Stan Gregowich, PTAC, Hunt Valley, MD
“With RepairPal, I see an increase in work coming in the
Apply today and save 75% off the application fee.
shop and I think it’s great that potential customers can
First month is FREE, then $199/month. see my verified reviews!”
Bernie Oliveira, Bernie’s Automotive, Doraville, GA
Here’s Why 2,100 Shop Owners Joined RepairPal:
New Customers Partner Referrals Tow Partners
Receive an average of 8-12 calls per Opt in to become a preferred shop Opt in to receive emergency tows
month from some of the 5+ million for other partners, including CarMax, from some of the largest tow
monthly visitors at www.RepairPal.com. USAA and The Warranty Group. providers in the nation.
Contact us today about becoming a RepairPal Certified Shop.
866-936-8428
repairpal-shops.com/adn
18Spectrio
Create a professional feel for your customers
while maintaining the local touch. On-hold
Automotive
messaging and overhead music will elevate your
SHOP SOLUTIONS
shop’s image.
On-Hold Messaging
Marketing Solutions Spectrio gives your callers the right message at
the right time with the right sound. Turn on-hold
idle minutes into usable marketing opportunities.
When callers hear messages on the line, they will
stay on hold up to 3X longer.
Increase caller retention
Reinforce your brand
Drive traffic to your website and place of
business
Overhead Music
Spectrio is working hard to create a memorable in-
shop experience for you and your customers. Music
You have a captive audience in your shop. plays a huge part. In-shop music and messages
enhance your customer’s experience, boost
Market to them when it matters most.
productivity, and increase sales. A professionally
licensed playlist will reinforce your brand.
Influence buying behavior
Introduce new services and add-ons
Create a memorable experience
Digital Signage On-Hold Marketing Overhead Music WiFi Marketing Scent Marketing
Fore more information, contact:
Cody Childress
(813) 670-3501
19 codyc@spectrio.com
For More Info, Contact:ENROLL
IN THE
SYNCHRONY
TODAY
CAR CARE™
CREDIT CARD
Synchrony Car Care Credit Card NETWORK PROGRAM
Providing your customers a credit limit at your shop The Synchrony Car Care™ credit card helps drive businesses like yours to greater success.
differentiates your customer service, provides repeat Keeping your customers on the road with the Synchrony Car Care™ credit card helps keep them
business and assists with building customer loyalty. Offer coming back to you when they need service and repairs. The Synchrony Car Care™ credit card
your customers the Synchrony Car Care credit card with can also be used to purchase gas at gas stations nationwide.1
promotional financing of zero interest for six and 12 months.
Here’s how Synchrony Financial’s
Synchrony Car Care credit card helps provide your customers consumer financing helps your business.
with the freedom to purchase the services they need.
Purchases as low as $199 qualify for the 6 months zero GIVE GIVING CUSTOMERS A CREDIT LIMIT AT YOUR BUSINESS:
- Differentiates your customer service
percent interest financing. CUSTOMERS - Helps drive repeat business
A REASON TO - Helps build customer loyalty
BUY FROM YOU
CONVENIENT PAYMENT OPTION HELPS CUSTOMERS
BUY WHAT THEY REALLY WANT AND HELPS:
INSTEAD OF YOUR - Increase store traffic
- Increase average ticket amounts
COMPETITORS. - Close more sales
Plus, our online Business Locator that features all locations in
our network, helps customers find businesses like yours that
offer Synchrony Bank Financing.
The Synchrony Car Care™ credit
$750
card helps your customers get Average
the services they need:
Synchrony
Car Care™
1st purchase
72% of Synchrony Car Care
amount^ First transaction
• ™
amounts on the
cardholders say they always seek Synchrony Car Care™
promotional financing options when $393 Card average $750^
making major purchases‡ Average compared to $267† for
Synchrony traditional bankcards
$267 Car Care™
33% of Synchrony Car Care™
and cash.
repeat
NADA per purchase
cardholders say they would have gone customer amount^
service/parts
elsewhere if financing options were
repair order†
not available‡
Call1.866.209.4457
Call 1.866.209.4457
to enrollto enroll
today. today.
20ASE Test Reimbursement
TECHNICAL TRAINING
We believe in EXCELLENCE!
Parts Plus Car Care Center Headquarters will reimburse your
technician $25 for each passing ASE certification test ($50
reimbursement for Platinum shops). Training and knowledge is the
best way to keep customers happy and turn bays quicker.
All reimbursements should be submitted with the ASE test
reimbursement form (see Program Forms).
Submit online for faster reimbursement:
PartsPlusCarCareCenter.com/forms
ASE Test Prep Courses
The Network Academy offers courses to help technicians prepare for
ASE certifications.
21 TheNetworkAcademy.comThe Network Academy
A training resource for Automotive Professionals!
A highly trained, professional team that will work to increase your revenue is now
at every repair shop’s fingertips through The Network Academy! This new learning
portal offers online automotive education content including resources on technical,
managerial, parts professionals, counterman training, as well as automotive technician
instruction in diagnostics, drivability, diesel, hybrid, and electrical systems.
Enroll in the Network Academy today for FREE!
Technician Training
FREE Platinum Pass for Platinum
24/7 Online streaming + one-on-one personal training concierge
to jump start your shop’s training path shops, a $1,490 training value!
New industry-driven content added every month + access to
industry blogs, news, tech tips & articles TheNetworkAcademy.com
Improve professional skills & capabilities with ASE test support@thenetworkacademy.com
preparation classes & automatic progress reporting
500+ Hours of Training
New Content Added Monthly
Service Advisor Training
The Network Academy offers professionally-produced service advisor training! These
courses are entertaining, yet focus on skills that have been proven to turn your order-
175+ Technical Videos
takers into professional, selling service advisors. Concierge Service
Specialty course packages starting at $435 Completion Certificates
Series bundles starting at $575 Comprehensive Quizzes & Testing
Monthly subscriptions starting at $125 A CADEMY
22Shop Owner Training
TECHNICAL TRAINING
The on-demand Car Count NOW!™ video course training is the most comprehensive
marketing course available for shop owners today and is designed to help shop owners
attract all the high-quality customers that their shops can handle.
Here is a small sampling of what is covered in this training:
Targeting the right customers for your shop
Cutting through distractions to get your marketing noticed
Creating the perfect offer
How to get immediate response
Social media, texting, email, and other tactics
Getting more referrals
Boosting online reviews
Creating a marketing budget that makes sense
Tracking which marketing works best
Sales training is often overlooked, but it is the quickest way to increase your profits.
Shop owners that learn the step-by-step Sales NOW!™ training process report being
able to boost their average sale from $50 to as much as $100 immediately after
applying a simple 6-step process in this on-demand training program.
Topics covered include:
How to convert phone calls into appointments
Handling price shoppers
How to use the check-in process to set up the sale
The most effective use of the inspection process
Preparing a winning estimate
Writing repair orders
Mastering the sales presentation
23 Overcoming objectionsThe WAR ROOM is a community of shop owners, led by master trainers Ron Ipach and
Gerry Frank, designed to be THE resource of information that shop owners need today.
During the weekly live group calls, Gerry and Ron provide in-depth, up-to-date, what’s-
working-now information on subjects like marketing, sales, production, profitability,
employee issues, pay plans, leadership, and everything else a shop owner needs to know.
In addition to the live training and Q&A, community members have access to a
continuously growing library of training videos designed specifically to help the owners
run more effective and highly profitable businesses.
If your dream is to earn a six-figure income and or own a million dollar shop — the best
way to get there quickly is to work with an actual shop owner that is doing it already! Our
coaches and trainers are all top-producing shop owners that are in the trenches every
day just like you, so they know what it takes to run a successful shop in today’s ‘real-
world’ environment.
Your program will be customized based on what your specific situation and goals are and
you’ll be provided with all the tools you need to make your goals a reality.
Finding, attracting, hiring, and keeping quality employees
Monthly marketing campaigns to keep your shop filled every month
Comprehensive sales training
Adding an extra 5% to 10% in profits to your bottom line
Proven systems to eliminate the chaos and reduce your hours spent
at the shop
24ready to enroll? PROGRAM FORMS 25
26
PROGRAM FORMS Submit ENROLLMENT online: PartsPlusCarCareCenter.com
ASE TEST
REIMBURSEMENT
The technician will receive a $25 reimbursement for each
ASE certificate earned. PLATINIUM program members will
receive $50 reimbursement for each ASE certificate earned.
Claims can be submitted for current year testing only.
Claim must be made within 90 days of test completion.
*All ASE certifications qualify for reimbursement.
Ex. E1-E3, F1, L1-L3, M1-M3, etc.
Shop Name:
Shop Address:
City: ST: Zip:
Telephone: Fax:
Technician Name ASE Test Date Passed
A1 Eng. Repair
A2 Auto Trans.
A3 Manual Trans.
A4 Susp/Strg
A5 Brakes
A6 Electrical
A7 HVAC
A8 Eng. Perf.
Mail this completed form along with a copy of your ASE Score Report to:
ASE Test Reimbursement
Parts Plus Car Care Center Headquarters
Make copies of this form for future 3085 Fountainside Dr., Ste. 210
reimbursement requests. Germantown, TN 38138
Parts Plus Headquarters
3085 Fountainside Dr., Suite 210 • Germantown, TN 38138
(901) 682-9090 • www.partsplus.com
2829
PROGRAM FORMS
Parts Plus Car Care Center Headquarters
3085 Foutainside Drive, Suite 210
Germantown, TN 38138
(901) 682-9090
Fax: (901) 682-9098
ccc@networkhq.org
PLATINUM MEMBER
REIMBURSEMENT
FORM*
Please send this form, a copy of your receipt from
Enterprise, and a copy of the customer’s repair order to
ccc@networkhq.org or SUBMIT ONLINE for a faster
redemption at: www.PartsPlusCarCareCenter.com/forms.
Shop Name:
Shop Contact:
Shop Address:
Shop City: State: Zip Code:
Date(s) Service was Provided:
*$200 Maximum Reimbursement per YearParts Plus Car Care Center Headquarters 3085 Fountainside Drive, Suite 210 Germantown, TN 38138 O: 800.727.8112 • F: 901.682.9098 • ccc@networkhq.org PartsPlusCarCareCenter.com
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