2021 GAMEBOOK - Mega Group Inc.
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2021 GAMEBOOK
TO REWORK
TO SHARE
TO REKINDLE
TO RENEW
TO INNOVATE
TO REBUILD
TO ENGAGE TO FOCUS
TOGETHER
TO REIMAGINE TO DELIVER
TO LEARN
TO WIN
TO PARTICIPATE TO PERFORM
TO RELAUNCH
TO ACCELERATE
TO EXECUTE
TO REESTABLISH
TO GROW TO RECREATE
TO RETOOL TO INSPIRE
TO REINVENT
TO COMMIT
TO SUCCEED
FOR MEMBERS
02
WHY
For our Board of Directors and Mega team, our 2021
Game Book theme of ‘All In’ is the battle cry and focus
of our second Game Book. We know that our strength
comes from our numbers and, with over 700 members,
when we decide to go ‘All In’ not only are our members
successful, so are our vendors and all stakeholders.
One of our most recent examples of ‘All In’ is our
partnership with AVB Marketing. Both organisations have
committed fully to offering our members and vendors
the tools and expertise that they need to successfully
and confidently embrace the new, omni-channel retail
reality. Together we will evolve member websites into
high traffic e-commerce corridors that convert qualified
leads into customers for life.
Our goal is that all of our members, vendors, shareholders,
and partners join us by committing to being ‘All In’ so
that we can build on our success of 2020 and continue
to be stronger together.
When we go alone we can only go so far, but when we go
“All In” together, we can go endlessly.
Mega Group Leadership Team
03 ” THE STRENGTH OF THE TEAM IS EACH INDIVIDUAL MEMBER. THE STRENGTH OF EACH MEMBER IS THE TEAM.
04
06 18
CONTENTS
ALL IN FOR MEMBERS ALL IN TO REINVENT
06 2020 ACHIEVEMENTS 18 MESSAGE FROM THE CHAIRMAN
08 MEMBER CENTRICITY 19 LEADERSHIP COMMITTEES
10 THE MEGA SELLING GROUP 20 MESSAGE FROM OUR CEO
14 WHY MEGA 21 ALL IN TO REINVENT
16 OUR BELIEFS 22 THE 4 PILLARS OF SUCCESS
23 OUR 4 KEY STRENGTHS
24 MEGA LEADERSHIP PRINCIPLES
05 26 48 ALL IN TO COMMIT ALL IN TO EXECUTE 26 THE MEGA SEVEN 48 ALIGNMENT GRID 27 FOUR KEY INITIATIVES 50 METRICS AND KPI’S 28 M1 GOALS GRID 30 M1 BRANDSOURCE & MEGA AFFILIATES 32 M2 GOALS GRID 34 M3 GOALS GRID 36 M3 ALTA ADVANTAGE 38 M4 GOALS GRID 40 M5 GOALS GRID 42 M6 GOALS GRID 44 M6 UNIQUE APPROACH TO CREDIT 46 M7 GOALS GRID
06
2020
ACHIEVEMENTS
Re-engineered
Motion Picture
New Marketing
Introducing Calendar
BrandSource
New Outlet
Introducing Shareholder
BrandSource ROI target
Sleep exceeded by
30%
Launched
B2C e-mail
program!
Mega
safely
navigated 2 NEW
through Member
C-19 with communication
no business tools launched:
interruptions
Mega Power
Hour and
Renovation BrandSource
project: Marketing
Groves' TV Sales Warrior
& Appliance Webinar
Centre
07
Launched
the first ever
Spirit Book
and Gamebook! Executed Net Growth
1
64
B2BWave of 19 new
solution Members
for Virtual and 49 new
Buy Fair
storefronts
1st Edition
OK
SPIRIT BOOUP
MEGA GR
20+ E-commerce
website launches All Members
Sold E-commerce successfully
to 35 Members completed the
C-19 Recovery
GAMEBOOK phase
Sold 8 new
websites
to reach
a total of Re-launch Executed
of the POWER Migration
100+ Merchandising to Cloud for
Members newsletter Platform
Websites employees! Zero
Members
out of business
due to C-19
disruption;
Acquisition Bad debts
of Boucherville
Office < $50,000
08
MEMBER
CENTRICITY
When we align our interests
with our Members, WE ALL
WIN IN THE LONG-TERM!
FOUR TENETS OF UNDERSTANDING
MEMBER CENTRICITY: MEMBER NEEDS:
1 Not all Members have 1 Walk a mile in our
the same need for Mega best Members' shoes
programs and services and invent on their behalf.
Competitive Advantage.
2 Focus Mega’s efforts 2 Well designed programs,
on those Members services and Member
that will benefit most service innovations
and generate the greatest align with Member needs
growth and long-term value. to reduce operating costs.
3 Quantifying the value 3 Co-create with our
of individual Members best Members.
and determine the appropriate
spend to acquire and retain
Members.
4 Member needs are
4 Member relationship a moving target.
management
serving our Members better!09
MEMBER CENTRICITY
STRATEGY:
1 Define and identify the ‘right’ Members.
2 Understand the greatest current and future needs.
3 Build services, programs, systems, processes
and infrastructure to serve the ‘right’ Members.
4 Build sales and marketing strategies
to attract and retain the ‘right’ Members.
5 Configure services and programs
to serve Members.
6 Learn and fine-tune through Member interaction.
7 Build the metrics to support Member Centricity.
8 Reorient and fine-tune the Mega CRM
(Customer Relationship Management) system.
9 Increase long-term profits:
Member acquisition
Member retention
Member development10
THE MEGA SELLING GROUP
Member-owned and Member-driven.
Over 700 members coast to coast
Over $2 billion in retail sales
Canadian Chapter of Associated Volume Buyers (AVB Inc.)
BRITISH
COLUMBIA
15 - 34
44 - 62 ALBERTA
13 - 14
53 - 62
45 - 55
46 - 47
PRAIRIES
13 - 15
69 - 75
39 - 5011
3 KEY CUSTOMER CHANNELS WITHIN MEGA GROUP:
BrandSource
Our most engaged Members benefit from complete marketing solutions and professional services
while maintaining their local identity as an Independent Retailer: that’s what it means to be
Powered by Brandsource.
Affiliates
Join a meaningful network of like-minded businesses using shared services to compete
and grow in your respective retail segment.
Groups
Other groups also rely on Mega’s industry-leading central billing, finance and ancilliary services
for their members.
2020 2021 GOALS
CHANNELS MEMBERS STOREFRONTS MEMBERS STOREFRONTS
BRANDSOURCE 90 124 98 132
AFFILIATES 312 414 324 426
GROUPS 320 400 335 415
722 938 757 973
ONTARIO
WEST
11 - 11
QUEBEC
55 - 82
17 - 25
54 - 66
36 - 65 ATLANTIC
15 - 19
52 - 83
ONTARIO
EAST 30 - 34
6 - 6 34 - 45
33 - 41
42 - 4712
THE MEGA SELLING GROUP
In business for over 55 years!
Canada's
premier
tool for
matching
vendors
to retailers.13
We are laser-focused on the consumer’s home, including every product
category of the appliance, consumer electronics, floor covering, furniture and
mattress industries.
Our strategic partners are market-leading, globally recognized brands.
Our long-term relationships are supported by a proven track record of growth
and collaboration with the vendor community.
400
VENDORS
+
Proud key
customer
and strong
supporter of
Canadian
manufacturing.
State-of-the-art technology designed
to customise billing and payment
processes for Vendors and Members!14
WHY MEGA
1 2
CENTRAL EXPERT
BILLING ACCOUNTING
Mega invests in A custom financial
businesses not management solution
inventory, and that improves your
offers a complete profitability while saving
vendor solution. you time and money.
BRANDSOURCE
6 7
MARKETING
BrandSource brings Mega's Marketing
its Members a full Powerhouse uses
suite of services, a systematic, multi-
all designed to faceted "Motion
manufacture sales. Picture" approach to
connect with today's
consumer.15
All of Mega's Services are centred around accelerating Member
8P operational performance: Profitability, Process, Product,
Purchasing, Pricing, Presentation, People, and lastly, Promotion.
S These 8 Business drivers help propel your business success forward.
MERCHANDISING
3 4 5
CONSUMER BUSINESS
FINANCE BASICS
Better payment Core business Our category experts
options to increase service offering that work for you to
your average ticket is accessible and develop the best
by as much as 20%. affordable to all. programs with our
key vendors.
FUNDAMENTALS
8 9 10
WEBSITE STORE
AND DIGITAL DESIGN
SERVICES
Our fully integrated Mega's Store Design Failing to plan is
websites are powerful, services help you planning to fail.
dynamic sales tools, elevate your consumer’s Mega's Fundamentals
and in 2021, the shopping experience. provide you the
Alta Advantage will framework that will
further enhance your send your business to
new heights!
competitive edge.16
OUR BELIEFS
B E L
BUY LOCAL E-COMMERCE LEAD
Our Members The digital As our world
are anchors acceleration of changes, our
in their retail has made a Members look
communities seamless omni- to us to LEAD
and have an channel expansion now more
authentic, local of brick & mortar than ever. Our
story to tell. an essential part philosophy
The pandemic of meeting the of servant
has accelerated shifting needs leadership
the movement and wants of leads us to
of consumers today’s evolving be all in to
to live within consumer. It is help them as
and support the at the core of they navigate
communities our Members’ through an
they reside marketing ever-changing
in, and our strategy. retail world.
Members are
ideally suited
to meet the
needs of these
customers.17
I E F S
INCLUSIVE EASY AND FOCUS SELLING
Member-Vendor DELIGHTFUL Our FOCUS is MINDSET
Centricity We strive to lasered in on We believe
is central to deliver an developing SELLING is
fulfilling our EASY AND the requisite like breathing
mandate and DELIGHTFUL systems and and SALES are
essential to experience tools that the oxygen
Members as by creating a allow our businesses
they meet their seamless, fluid Members need to thrive.
most critical channel between to achieve Our role as a
needs on the Vendors and our growth and Selling Group is
road to success. Members. success. to transfer this
mindset to our
Members so
that it becomes
deep-rooted in
their every day
actions.18 Richard Wall
MESSAGE FROM
THE CHAIRMAN
P hil Brewer
Robert Coleman
Your Board is ‘All In’ together with our shareholders, members,
vendors, partners, and associates to drive Mega to new heights this
year!
When the global pandemic hit right after our successful Las Vegas
Summit in partnership with AVB, our teams combined with our
members and vendors had to immediately react. The Board would
Michel Gaudreau like to recognize the courage and effort from everyone to get through
the survival phase of our plan. As a result of this outstanding effort,
we successfully met our promise of not leaving any members
Jennifer Greene behind. Given many positive contributions, we moved into the
recovery phase in the middle of the year to realize unexpected sales
increases. With the success of 2020 we now can build our second
Game Book “All In”.
Konrad Kozan We are excited by our strategic partnership with AVB Marketing
and as our staff, members, and vendors go ‘All In’ together, we
Wayne Hambly know that we will continue to gain market share. As the number
one selling group in Canada, this ‘All In’ together commitment will
continue the growth and success of the independent retailer. The
launch of our Alta Advantage website platform is the result of our
years of partnership and collaboration in supporting the success of
Denis Riel
independent retailers.
We know that by bringing all of our stakeholders together under
a powerful set of key initiatives for this year's Game Book, ‘All In’
together will deliver another successful year.
Gerrard Stubbe With the never-ending commitment of your Board of Directors
working together with the Mega team, we will execute this year's
Game Book at the highest level.
Board Of Directors On behalf of your Board and all of us at Mega, be safe, and be well.
Richard Wall Sincerely,
Phil Brewer
Robert Coleman
Michel Gaudreau
Richard Wall
Jennifer Greene
H. Wayne Hambly
ALL IN TOGETHER
Konrad Kozan
Denis Riel
Gerrard Stubbe19
LEADERSHIP COMMITTEES
AVB PARTNERSHIP BRANDSOURCE
BRANDSOURCE
COMMITTEE COMMITTEE
Kim Yost Don Burnett Don Burnett
Kevin Leier Kim Yost Colin MacPherson
Luc-André Cormier Michael Vancura Julie Hambly
Jim Ristow Lora Lihet Shelly Gabriele Gale
John White Robin Brais Robin Brais
Dave Meekings Luc-André Cormier Jason Poulin
Serge Prévost
Jim Rice
FINANCIAL INFORMATION MARKETING AND
SERVICES TECHNOLOGY DIGITAL SERVICES
Kevin Leier Wayne Brecht Luc-André Cormier
Colleen Yeager Kevin Leier Kim Yost
Michael Vancura
Kim Yost Kim Yost
Don Burnett
Michael Vancura Michael Vancura Michael Borecky
Luc-André Cormier Luc-André Cormier Sylvie Troilo
John Power John Power Jay Jensen
Michael Borecky Katherine Kocur
Jocelyn Turgeon
Stephane Patry
PEOPLE & SALES
MERCHANDISING DEVELOPMENT
Mike Vancura Jenny Lewis John Power
Kim Yost Kim Yost Kim Yost
Tatyana Ouvalieva Kevin Leier Chris Hetherington
Isabelle Osmar Chelsea Traves Luc-André Cormier
Amber Gaudet Michael Vancura
Nadine Genest Neal Krawchuk20
MESSAGE FROM
OUR CEO
Ladies and Gentlemen,
As we prepare to execute our second Game Book “All In” for 2021, we continue our
focus on adding value to our members, vendors, partners, and stakeholders. We
have maintained our core strategies with our pillars, strengths, and beliefs. Our four
key initiatives for this year have been updated to reflect the importance of our digital
acceleration and our member and vendor centricity. We will continue to execute
on several of our key initiatives introduced in our previous Game Book. Examples
of these initiatives are the growth of our web services, rolling out of BrandSource
Outlet and Sleep departments, refresh of Appliances and the introduction of our
Marketing Event calendar.
Along with Jim Ristow, CEO of Associated Volume Buyers (AVB) in the US, I am
so thrilled with our collaboration and reinvention with AVB Marketing to provide
the ‘secret sauce’ and the ALTA Advantage that will bring an industry leading
e-commerce solution to our Mega Selling Group and ultimately our members.
This year's Game Book and our future Game Books will be driven with the mindset
of constant reinvention. Companies fail for many reasons, but one of the most
common – and easily avoidable – is the failure to reinvent. Change is inevitable,
and we have decided to drive that change and not be driven away by it. We will
disrupt, not be disrupted. By choosing to deliberately reimagine our own status
quo, we will secure a strong future for Mega and our members, vendors, partners,
and stakeholders.
When it comes to reinvention, getting started is the hardest part of the task. We have
started with our Game Books and our soon to be completed and communicated
three-year revolving roadmap. The only way to ward off the decay of stagnation is
to practice ongoing reinvention. We have embraced several of the most important
principles of reinvention. Imagine the possibilities, reject limits, aim beyond, fuel
passion and encourage courage are just a few of these principles.
We would like to thank all of our stakeholders for their ongoing support and to you
our valued team members, shareholders, members and vendors – get ready for a
year of reinvention and continued success!
Sincerely,
Kim Yost
ALL IN TO REINVENT21
Anne Cooke
Kim Yost
Kev inLeier Micheal Vancura Luc -André Cormier
Senior Management Team
Kim Yost
Anne Cooke John Power
Kevin Leier
Michael Vancura
Luc-André Cormier
John Power
Jenny Lewis Jenny Lewis
te n ti al
Our po
a wa it s !
RETOOL T REIMAGINE T REWORK
REBUILD T RECREATE T REESTABLISH
RELAUNCHT REKINDLE T RENEW
= REINVENT22
THE 4 PILLARS
OF SUCCESS
1 2
FINANCIAL SERVICES MEMBER CENTRICITY
We don’t just grant credit, We are truly committed to the
we facilitate business for our success of our Members and
Members! Our streamlined billing their businesses. We ensure that
system is our primary service. What our Members are well represented in
stands us apart from within the every decision we make. Each of our
industry is our unending dedication employees is focused on creating a
to exceeding the expectations of our positive and valuable experience
Members and Vendors. for our Members..
3 4
NATIONAL SCALE INTEGRITY
We are the gateway for the We treat our customers honestly
Independent Retail channel across and respect the privacy, security
the country, making it easier for more and confidentiality of our Members.
than 400 Vendors to transact with We place a focus on trust and honesty,
over 700 Members. We maximize the always conducting business with the
business potential of these relationships highest level of transparency. Acting
by identifying synergies and establishing with respect and integrity has always
mutually beneficial connections. We play been one of our key values and remains
matchmaker to help grow your business! a fundamental part of our corporate
identity today.23
OUR 4 KEY
STRENGTHS
1 2 3 4
RETAIL MARKETING VENDOR COLLABORATIVE
EXPERTISE POWERHOUSE PARTNERSHIPS ADVANTAGE
For more than 55 Developed by our Mega maintains Mega represents more
years, Mega has been passionate specialists fruitful partnerships than 700 Members
making independent and strong partners, with more than 400 from coast to coast,
retailers stronger. Mega’s powerful systems vendors, through leveraging a combined
Our organizational and tools have made us established trust built clout of $2 billion in
structure, hiring the top home furnishings on a 55 year perfect retail sales. As
practices, and Mega marketing services group payment record. Our we come together
for the Canadian Home vendor partners are
University programs ‘All In’, we help
Furnishings industry. Mega global, market-leading
are designed to attract retailers improve their
Group is strengthening brands that understand
the best expertise and its strategic alliance return on investment
top skill sets across the importance of the in a variety of ways.
with AVB Marketing. By
the 8P’s Business independent retailer. We facilitate
transitioning its website
They support Mega as
Drivers of our Business solution to AVB's holistic economies of scale
their essential service
Fundamentals. Mega’s and fully integrated that drive costs
provider and recognize
key strength is the omnichannel retail down. We provide
platform. Members will our role as the key
integrated focus that programs, systems
be equipped with the connection point
ensures every possible and tools that come
tools and expertise to with the independent
area of value is being channel. Our Vendor with steep barriers to
confidently embrace the
leveraged to ensure Selling Guide brings entry for Independent
new retail reality. The
member centricity. together our members Retailers. We share
Alta Advantage promises
Making it happen members online solutions and vendors like an our cumulative
in-store or online, that are easy to deploy, adult matchmaking knowledge and
that’s what it means maintain, and upgrade. service for the benefit expertise in support of
to be “Powered by We operate an always-on of both parties. These independent retailers
BrandSource”. strategic development connections come to help them reduce
process that relies on with a proven track demand on daily
data-driven market record of performance operations and grow
knowledge and consumer and results. Today, we their business.
insight to deliver hyper- continue to build a
local marketing at scale. unique symbiotic and
We craft brand stories vendor centric role
with creativity and care, that is beneficial to all
as if every dollar was our
parties in their efforts
own. We optimize the mix
to grow and thrive.
of traditional and digital
media with tools that
inform our decisions.24
MEGA 12 LEADERSHIP
PRINCIPLES
1 Bias for Action 4 Earn Trust
In a business world where “speed wins”, Leaders are team players. They
the ability to be agile is an advantage. listen attentively, speak candidly,
Leaders are quick to respond with a sense and treat others respectfully.
of urgency. They value calculated risks They demonstrate the principles
and seek diverse perspectives but rely on of servant leadership and inspire
strong judgement and good instincts. others to do more.
2 Deliver Results 5 Focus on CANI
Leaders focus on the key performance Constant and Never-ending
indicators for their business. Their Improvement. Leaders demand
maniacal focus on business drivers such innovation and always find ways
as sales delivers results. Sales is not to improve. They are curious and
part of the game; it IS the game! open to new ideas.
3 Dive Deep 6 Frugal
Leaders operate at all levels, stay Leaders can accomplish more with
connected to the details, audit less, are creative, persistent, and
frequently, and dig down to the view constraints as an opportunity
root cause. for resourcefulness, cost savings,
and invention.25
7 Hire and Develop 10 Ownership
the Best Leaders are owners. There is no
Leaders recognise exceptional talent, problem too big or too small. They are
and willingly move them throughout results driven. They take charge and
the organisation. Leaders recognise follow through, ensuring the results
their impact in coaching others, and they committed to are realised.
always seek to improve themselves.
8 Member Obsession 11 Speak Up
Leaders start with the goal in mind Leaders respectfully challenge decisions
and work backwards, working when they disagree, even when doing
vigorously to earn and keep customer so is uncomfortable. They work to get
trust. Our leaders pay attention to consensus but do not compromise for the
competitors, but they obsess over sake of social cohesion. Once a decision is
Members. made, they commit fully.
9 Never Settle 12 Think Big
Leaders have relentlessly high Thinking small is a self-fulfilling
standards, continually raise the prophecy. Leaders communicate their
bar, driving their teams to deliver
vision for a bold direction that inspires
high quality products, services, and
results. They take risks on great ideas
processes. Leaders ensure that defects
do not get sent down the line and that with courage and conviction.
problems are fixed so they stay fixed.26
THE MEGA SEVEN
1 BRANDSOURCE &
MEGA AFFILIATES
The Mega Seven aligns all
aspects of our business and
provides clarity and focus to
2
our 4 key initiatives for 2021.
These four initiatives:
MERCHANDISING (1) grow revenue, (2) accelerate
digital transformation and
3
e-commerce, (3) recognise the needs
and priorities of high value members
MARKETING & and vendors, and (4) successfully
DIGITAL SERVICES execute with constant and never-
ending improvement. Each aspect of
4
our business will be given the utmost
focus and attention.
Our four key initiatives are built
SALES into our goals and performance
incentives, ensuring that the
5
leadership team is accountable for
execution.
INFORMATION
We eagerly share our business plan
TECHNOLOGY
with all our stakeholders for two key
reasons. One, we value transparency
6
and are proud of the initiatives we
are working on. Two, it holds us
FINANCIAL
accountable for the results. Each of
SERVICES
the M7 divisions will be developing
separate plans with their teams
7
which will support our success.
PEOPLE &
DEVELOPMENT27
THE 4 KEY INITIATIVES
1 2
Grow Revenue Digital Acceleration
Selling Services and adding New Members Mega delivers its promise of a cohesive
is the life blood of our organization. We will retail sales strategy by helping our
continue to grow through clearly defined members implement seamlessly integrated
objectives: omni-channel paths to purchase. In 2021,
• Acquire new Members in BrandSource, we will accelerate our development by
Affiliate and Groups channels focusing on:
• Expand our base of approved vendors • Migration to the Alta Advantage
across high potential categories as the best website an independent
• Increase same-store sales through Member can buy
higher program engagement • E-commerce adoption that drives sales
• Digital Marketing that reaches more
qualified shoppers
3 4
Member-Vendor Execution
Centricity We believe simplicity beats complexity to
Strong relationships enable Mega to fulfill accelerate results and innovation amidst a
its role as the key connection point between changing marketplace. In 2021, Mega will
the independent retail channel and its adopt a culture of Constant and Never-
vendors. We will heighten our position of Ending Improvement (CANI) to achieve
strength if we: performance excellence at the individual,
• Define and identify our high value partners team and organizational levels. By doing
• Understand their greatest current things right the first time, we can:
and future needs • Build confidence in our ability to execute
• Design innovative programs and services • Improve accountability
that are aligned with those needs • Deliver more value to consumers and
to stakeholders30
11 BRANDSOURCE &
BrandSource
MEGA AFFILIATES
Your consumer:
BUSY JENNY MS. BOOMER
Generation X Female aged 35 to 54 years Aged 55 years or more, she
old. She represents 32% of customers who represents 40%+ of consumers in
spent $2K or more on furniture last year. smaller markets (pop:31
BRANDSOURCE + Image
• Part of
Brand of the Future Community
• Built on Trust
Pyramid
Vision
• Top of Mind
• Store of Choice
• #1
Mission
• Refocus and reimage
to BrandSource +
Pillars of Success
• Leadership price/value
• Dominant, tailored assortments
• Personalised/customised service
• Easy to shop/enjoyable store look and feel
• Hassle free integration of online and
in-store path to purchase
• Optimal mix of traditional and new social media
“Unforgettable, personalised customer experience”
Personality
Outward expression of thebrand as if it were a person:
• Trustworthy • Down to earth
• Passionate • Forward focused • Spirited
Character
Our purpose, beliefs, values:
“Integrity in everything we do, at every touch point”
Idea We Want to Own
“Easy and Delightful”
New!
Website Optimisation: The New Alta Advantage
E-commerce Sales Growth
BrandSource Appliance re-launch
Showroom Category expansion
Continuing on with:36
3 THE ALTA
ADVANTAGE
OUR #1 COMPETITIVE ADVANTAGE
With more than 90% of consumer
purchases beginning online, all roads
lead to the internet.
The Digital Services team’s priority is to bring our members the best website
independent retailers can buy, and Alta is this website.
A holistic and seamlessly integrated omni-channel retailing
platform that connects with the consumer throughout her
path to purchase from advertising, to website, to store.
Powered by the Mega-AVB Marketing partnership, the Alta Advantage is
more than a website. It tethers together the services that Mega offers and
fine-tunes them to consistently drive, capture, and convert high volumes of
qualified online leads into customers for life.
From day one, a Canada-based team
will work closely with members
to quickly master Alta’s business
management tools and extract the
highest value from their investment.37
ADVANCE YOUR GOALS.
SPEND LESS TIME DOING MORE WITH THE ALTA ADVANTAGE.
SET IT & FORGET IT MASTER ONLINE
AUTOMATED PRICING UPDATES MERCHANDISING
• Promotional Pricing: Simply set your parameters • Configure Custom Skus: Structure and scale
in LINQ to automate promotional pricing and buy your product references and synchronise
back valuable time to run your price tags ahead of inventory levels to streamline multichannel
sales and promotions. fulfillment.
• Multi-Price Management: Maintain, review, and set • Manage Product Catalogues: Manage
multiple prices and LINQ will automat promotional discontinued skus and end customer frustration.
pricing updates at the stroke of midnight. • Control Custom Catalogue Creation: Create
• Automated Laundry Pair Pricing: New prices and personalised catalogue and include your own
promotions are accurately applied automatically images, text, and custom skus.
for your laundry pairs. • Manage Product Views: Quickly configure
• Seamless POS Integration: LINQ connects with product views and highlight high-margin,
your store’s POS, collects new product and pricing on sale, or in-stock merchandise.
information, and updates your website automatically.
FEATURES AND FUNCTIONALITY
Mobile First Site Custom Content Product Catalog
Design Your ALTA website conveys Thousands of appliance,
Seamless site formatting your unique brand identity furniture, mattress and
and user-friendly experience and displays your products. electronics brands managed
across devices. for you.
POS Integration and E-Commerce Ready Landing Page Design
Managed Pricing Convenient one-page checkout, Topic specific landing pages
Set-it & forget-it MAP/PMAP add-ons, and secure payment increase impact of digital
and competitive pricing rules. gateways are mobile compatible marketing efforts.
for seamless customer
experience.
Lead Generation Robust SEO Real Time Reporting
Compelling content and Optimized content and Dashboards display
engagement tools generate high catalogues capture top search up-to-the-minute website
volumes of qualified leads & rankings and increase website and digital marketing
capture their contact details. entrances. performance metrics.
ALL IN TO ACCELERATE44
6 A UNIQUE APPROACH
TO CREDIT
We invest in business,
not in inventory, offering a
COMPLETE BILLING AND
PAYMENT SOLUTION!
Central billing is the heart of what we do, delivering
a valuable centralised payables solution in a cost-
effective way that will save your organisation time,
money and effort. Timely and accurate invoice and
payments processing is at the heart of a solid and
successful cash flow management program.
Three of the 8P’s business drivers – Profitability, Process, and
Purchasing, can be dramatically altered using our service and
can put meaningful dollars to your bottom line. Improving these
drivers will lead to faster cash flow, optimized payment discounts
and lower personnel costs.
• Maximise your use of cash.
• Leverage the group’s negotiating strength.
• Instant credit worthiness to over 400 international vendors.
• Realise efficiencies in payables management.
• Support and monitoring of vendor claims on member behalf.45
Effective Inventory and In-Depth Analysis and
Cash Management Timely Reporting
Inventory can be a company’s largest Access a variety of real-time, secure
asset and, as such, requires a system and reports online pertaining to all your
management plan. Our program helps centrally billed vendors. Sales, Rebate
reduce your carrying costs and increase and Credit reports along with timely
cash flow. We have centralised your month end statements help you
payments and ordering so that you can reconcile and keep your payables and
easily see exactly how much you owe receivables current. Account balances
to what vendors. This enables you to are all available on an aggregate basis
decide which vendors to pay and based and give you the entire financial picture
on the best use of your cash and take full of your cash flow at once, allowing for
advantage of Early Pay Discounts. control and instant access.
Outstanding Coaching Holistic Credit Line
and Knowledge for Flexibility
Our credit managers and industry By offering a centralised credit line
experts average over 15 years of industry that is not tied to specific inventory,
experience. We can help you manage you are able to use as much or as little
and prepare for the seasonality and as you wish with any of the approved
planning the business financial needs to partner list that you deal with from our
ensure the continued long term success over 400 vendors. This allows you to
of your business. This is what we do all manage your product categories based
day every day. on current needs as well as consumer
trends in product and supplier choices.
ALL IN TO SUCCEEDd
50
uccee to rebuil
To s d
To win to engage
to learn
er for m
To p
TO GROW
To rei
r
nven t
all in
To innova
mem bers te
for
elerate toge ther
To acc
To deliver[ onstant
51
ith c
t w
S tar hy ? and
your w ne ver-ending
X improvemen t
Everything we do will challenge
the status quo. We will go to places
we have never been before. As a
result, we will never want to go
back. Our vision and mission is to
clearly differentiate ourselves from
others, along with feeling the need
to constantly and never-endingly
improve. We strive to be smart,
hungry, humble, and to live with
purpose. We are obsessed with our
members' success and strive to
make a positive impact.
You mus
t Know
our purp
ose!
s t be o n
We mu i on.
a Mi s sTO REWORK
TO SHARE
TO REKINDLE
TO RENEW
TO INNOVATE
TO REBUILD
TO ENGAGE TO FOCUS
TOGETHER
TO REIMAGINE TO DELIVER
TO LEARN
TO WINTO PARTICIPATE TO PERFORM
TO RELAUNCH
TO ACCELERATE
TO EXECUTE
TO REESTABLISH
TO GROW TO RECREATE
TO RETOOL TO INSPIRE
TO REINVENT
TO COMMIT
TO SUCCEED
FOR MEMBERS”
COMING TOGETHER
IS A BEGINNING.
STAYING TOGETHER
IS PROGRESS.
WORKING TOGETHER
IS SUCCESS.
- Henry FordYou can also read
