2020/2021 SALES MANUAL - South America Rep
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
SALES MANUAL 2020/2021
SALES
2
MANUAL
2020/2021
INDEX
3. FACT SHEET 11. RATES 2020/2021
4. Management 12. Lodging
5. Basic Services and General 13. Dinning
Conditions
16. Unique Experiences
7. Superior Casitas
21. Auditorium
8. Deluxe & Premium Casitas
22. Transportation Services
9. Restaurants
10. Spa
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.comSALES
3
MANUAL
2020/2021
FACT SHEET
FACT SHEET
NAME
Business name Petit Pois S.A.C.
Brand name Sol y Luna
RUC number 20387253191
Address: Fundo Huincho Lote A - 5 Urubamba, Cusco
Phone (5184) 608930 - (5184) 608931
Fax (5184) 608937
BCP account number: American Dollars: 285-1102383-1-78
Peruvian Sol: 285-1117792-0-14
CCI codes American Dollars: 00228500110238317854
Peruvian Sol: 00228500111779201454
SWIFT code BCPLPEPL
Address: Av. Sol 169 – Cusco
Skype ID hotelsolyluna
Website www.hotelsolyluna.com
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.comSALES
4
MANUAL
2020/2021
FACT SHEET
DISTANCE CHART
From Sol y Luna to: Kilometers Minutes (approximately)
Cusco 60 90
Poroy 50 60
Chinchero 35 30
Maras 10 20
Pisac 45 40
Ollantaytambo 25 30
Machu Picchu 140 120
MANAGEMENT
Position Name E-mail Skype id
Host & Owner Petit Miribel gerencia@hotelsolyluna.com petit_solyluna
Resident Manager Ichiro Sanchez ichiro.sanchez@hotelsolyluna.com ishiro86
Booking Manager Elvis Carbajal reservas@hotelsolyluna.com reservas.hotelsolyluna
Resident Chef Nacho Selis
Marketing Elvis Carbajal reservas2@hotelsolyluna.com
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.comSALES
5
MANUAL
2020/2021
FACT SHEET
BASIC SERVICES
AND GENERAL CONDITIONS
Parking Bus turning facility and private car park.
Running water Tap water from the urban water supply, additionally filtered and
purified.
Electricity: Public power grid plus two (2) generators for emergencies that meet
100% of our requirements.
Telephone access: National and international telephone services.
Internet: High speed Wi-Fi in the entire property.
Altitude: 2870 metres above sea level
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.comSALES
6
MANUAL
2020/2021
FACT SHEET
RECEPTION AND CONCIERGE DESK
Reception desk 24 hours
Check IN 13:00 p.m.
Check OUT 10:00 a.m.
Money exchange American Dollars
Credit cards Visa, American Express, Master Card, Diners Club.
Languages spoken Spanish, English, French, Swiss German
Taxis Available on request
Luggage storage Available
LAUNDRY
Laundry service From 7:00 a.m. to 7:00 p.m.
Same-day laundry If received before 3:00 p.m.
Laundry is picked up and delivered at the guest’s room.
TRANSPORTATION
Mercedes Benz, Sprinter. 15 passengers
Hyundai, H1. 09 passengers
Nissan, Pathfinder. 04 passengers
All routes in the Sacred Valley and transportation to Cusco city are available upon request.
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.comSALES
7
MANUAL
2020/2021
FACT SHEET
LODGING
SUPERIOR CASITAS
(28 CASITAS)
BUNGALOWS DESIGNED TO FIT SEAMLESSLY WITH THEIR SURROUNDINGS.
EACH HAS ACCESS TO THE GARDEN THROUGH ITS OWN TERRACE.
SUPERIOR CASITAS
Double 12 01 king size bed Single-storey
Double Twin 11 02 full-sized beds Single-storey
Family (4 people) 5 01 king size bed Ground floor and mezzanine,
+ 02 double beds with 01 full bathroom
COMPLEMENTS AND AMENITIES:
Tantra toiletries
Hair dryer
Quality cotton bathrobes and slippers
Heater
Flower arrangements
Books and magazines (hotel property)
Safety deposit
Telephone service (DDN, DDI)
High speed Wi-Fi
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.comSALES
8
MANUAL
2020/2021
FACT SHEET
LODGING
DELUXE AND PREMIUM CASITAS
(10 Deluxe, 5 Premium)
ENJOY THE LUXURY OF SPACE, THE PRIVILEGE OF STAYING IN THE SACRED VALLEY
AND EXQUISITE FOLK ART DECOR.
CASITAS DELUXE / PREMIUM
Deluxe Double 3 01 king size bed
109 m2 interiors (plus porch, garden and
terrace)
Deluxe Twin 3 02 double beds
Deluxe Double C 2 01 cama king size Connects with a Deluxe Twin
Deluxe Twin C 2 02 double beds Connects with a Deluxe Double
Premium Double 3 01 king size bed 120 m2 interiors (plus porch, garden and
terrace with Jacuzzi)
Premium Twin 2 02 double beds
COMPLEMENTS:
Petit fours on arrival Telephone service (DDN, DDI)
Flower arrangements Power outlets with voltage selector (220v / 110 v)
Antiques Makeup mirror with light
Books and magazines (hotel property) Hair dryer
A selection of snacks and beverages L’Occitane toiletries
Safety deposit Bathrobes and slippers
Wi-Fi (free of charge) Towel warmer
Satellite TV High density Pima cotton sheets
High fidelity ambient music 100% goose down pillows and duvets
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.comSALES
9
MANUAL
2020/2021
FACT SHEET
RESTAURANTS
KILLA WASI RESTAURANT
Breakfast 5:00 a.m. to 10:00 a.m.
Lunch 12:00 p.m. to 3:00 p.m.
Dinner 6:00 p.m. to 10:00 p.m.
Cuisine Gourmet Peruvian
Service Elegant.
Capacity 120 seats.
Reservations not required.
WAYRA
Lunch 12:00 p.m. to 3:00 p.m.
Dinner 6:00 p.m. to 10:00 p.m.
Cuisine Author cuisine
Service Casual
Capacity More than 200 seats.
Reservations required.
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.comSALES
10
MANUAL
2020/2021
FACT SHEET
YACU WASI SPA
Servicies Massages
Treatments
Dry sauna
Steam room
Jacuzzi
Yoga, Tai Chi, Reiki
Gym
Conditions Reservations required.
The service is available exclusively for Sol y Luna guests.
Capacity 10 people in total.
03 people in treatments.
Horarios de atencion 12:00 p.m. to 9:00 p.m.
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.comSALES
11
MANUAL
2020/2021
RATES
RATES 2020/2021
Valid from January 1st 2020 through December 31st 2021
Currency: American Dollars
Applies to FIT bookings and groups
ACCOMODATION IN SUPERIOR, DELUXE AND PREMIUM CASITAS
Our accomodation rates include:
Buffet breakfast
Complimentary Wi-Fi in the entire hotel
Greeting with moist towels, welcome drink and petit fours
Complimentary sauna, Jacuzzi and gym
Exclusive access to Wayra ranch and Peruvian paso horse stud
Heated swimming pool
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.comSALES
12
MANUAL
2020/2021
RATES CASITAS
PUBLISHED NET RATES IN AMERICAN DOLLARS
10% service charge and 18% VAT not included
HIGH LOW CRISTMAS AND NEW YEAR'S EVE
CATEGORY 01 Jan - 07 jan 08 Jan- 28 Feb
01 Mar - 31 Oct 01 Nov - 15 Dic
16 - 31 Dic
Superior SWB /DWB 522 438 882
Superior TRL 647 562 1187
Superior CWB 834 701 1554
Superior - additional bed 132 132 312
Deluxe SWB /DWB 885 745 1245
Premium SWB/DWB 1417 1191 1777
Additional bed D/P 132 132 132
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.comSALES
13
MANUAL
2020/2021
RATES
DINING
Lunch and Dinner Services
KILLA WASI
A gourmet interpretation of local cuisine with a contemporary touch
PUBLISHED
Rates in American Dollars.
10% service charges included
Set menu 77
Christmas or 180
New Year’s Eve Dinner
Box lunch 36
Buffet Breakfast 27
Note: Room service is available from 6:00 a.m. through 10:00 p.m. with an additional 10% charge.
WAYRA
Informal dining
PUBLISHED
Rates in American Dollars
28% service charges and VAT included
Sacred Valley Lunch (customer) 75
Set menu dinner 77
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.comSALES
14
MANUAL
2020/2021
RATES
WAYRA
Informal terrace dining
RATES
Prices per person, in American Dollars. 10% service charge included.
PACHAMANCA IN WAYRA 68
10 people minimum
PIZZA NIGHT - CHILDREN
(12 or younger) 4 people minimum (adults 42
and children)
PIZZA NIGHT - ADULTS 63
4 people minimum (adults and children)
WINE CELLAR
Tasting without pairing
RATES
Prices per person, in American Dollars. 28% tax included.
5 courses (without wine) 115
7 courses (without wine) 148
10 courses (without wine) 170
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.comSALES
15
MANUAL
2020/2021
RATES
WINE CELLAR
Tasting with pairing
RATES
Prices per person, in American Dollars. 28% tax included.
5 courses with wine 150
7 courses with wine 180
10 courses with wine 240
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.comSALES
16
MANUAL
2020/2021
RATES
UNIQUE EXPERIENCES
DINING
In American Dollars, per person. 28% tax charge included.
Organic Garden Tour (2 people minimum) 95
Cooking class (2 people minimum) 95
Taste of Peru (4 people minimum) 53
Note: Our catering services are priced according to specifications requested.
CULTURE
Prices in American Dollars.
28% tax charges included.
Peruvian paso horse show 683
Traditional weaving demonstration 683
Pottery workshop 70
CusiWasi Theatre / The Andean Gods 1523
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.comSALES
17
MANUAL
2020/2021
RATES
ADVENTURE
In American Dollars. 28% tax charges included.
½ day horseback riding 135
1 day horseback riding 275
MTB ½ day 135
MTB 1 day 275
Paragliding 290
½ day trek 135
1 day trek 275
ATV ½ day 165
ATV 1 day 310
E-bikes 1/2 day 290
½ day kayaking - Lake Huaypo 210
E-bikes 1 day 285
Notes: All Adventure experiences require 2 people minimum.
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.comSALES
18
MANUAL
2020/2021
RATES
GUIDED EXCURSIONS
In American Dollars. 28% tax charges included.
Pisac ½ day 147
Ollantaytambo ½ day 147
Willoq and Patacancha ½ day 189
Ollantaytambo and Patacancha 1 day 284
Chinchero ½ day 147
Moray, Maras and salt ponds ½ day 110
Cusco 1 day 257
Machu Picchu 1 day 680
Notes: All Guided Excursions experiences require 2 people minimum.
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.comSALES
19
MANUAL
2020/2021
RATES
YACU WASI SPA
TREATMENTS RATES PER PERSON
Prices in American Dollars. 28% tax charges included.
Massages (55 minutes) 100
Massages (90 minutes) 147
Facial treatments (55 minutos) 100
S&L treatment (facial moisturizing) 55 minutes 121
Body exfoliation. (Two hours. 15 minute sauna and 55 minute massage 158
included)
Body wraps (Two hours. 15 minute sauna and 55 minute massage included) 221
Manicure. (45 minutes) 63
Pedicure. (60 minutes) 95
Sol y Luna Package (Massage + facial treatment of your choice, 90 179
minutes)
Sacred Valley Package 179
(Simultaneous facial treatment + reflexology, 90 minutes)
Andean Experience Package. (2 hour hydrotherapy. Sauna, massag- 189
es, Jacuzzi and a glass of wine included)
Yoga morning (Private classes for 2 people minimum) 74
Jacuzzi (45 minutes) 47
Notas: 1. The Jacuzzi service is for a minimum of 2 people.
2. All services require reservations.
3. Services available exclusively for Sol y Luna guests.
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.comSALES
20
MANUAL
2020/2021
RATES
TREATS FOR TRAVELLERS
RETAIL PRICE In American Dollars. 28% tax charges included.
Fruit basket. (A selection of seasonal fruits 37) 37
Small flower arrangement. (A bouquet of flowers from our garden) 63
Truffles. (A dozen assorted truffles) 26
Cheese plate. (A selection of local cheeses with dried fruits and 37
housemade jam).
Birthday cake small: 8 servings 55
Birthday cake small: 10 servings 80
Birthday cake small: 12 servings 90
Wine or champagne. Ask for the wine list from our cellar.
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.comSALES
21
MANUAL
2020/2021
RATES
NINA AUDITORIUM
SERVICES RETAIL PRICE
In American Dollars. 28% tax charges included.
½ day hire, fully equipped 788
Multimedia projector, PC or laptop, laser pointer, PA system, screen or flat-
screen
½ day hire, unequipped 315
Coffee break, cocktails and other services will be estimated upon request
Note: For each additional hour or fraction 50% of the convened price will be charged.
PLANO AUDITORIO 1. Shop
2. Lobby
3. Cafeteria
4. Business Center
5. Restrooms
5 4
6. Auditorium
7. Storage
3
2
6 1
7
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.comSALES
22
MANUAL
2020/2021
RATES
TRANSPORTATION SERVICES
Prices per person, per route, 2 people minimum
ROUTES FROM SOL & LUNA RETAIL PRICE
In American Dollars. 28% tax charges included.
To Ollantaytambo 42
To Cusco / Airport 63
To Yanahuara / Casa Andina 32
To Huayllabamba / Huayoccari 32
To Urubamba / Tambo del Inca 16
To Urubamba (vicinity) / Sacred River 21
Notes: Other routes can be provided upon request.
Services are provided for 2 people minimum.
Charge per additional passenger: 50% of the fare.
Complimentary drinking water and tissues are provided.
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.comSALES MANUAL
2019
Fundo Huincho Lote A5 T (51_84)606200
08661 Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.comMANUAL DE VENTAS
1
2019
POLICIES AND PROCEDURES
1. RESERVATIONS POLICY.
These guidelines apply to all services provided by Sol & Luna or Wayra, such as accomodation,
dining, transportation, special events and other activities.
1.1 RESERVATION REQUESTS.
• All reservation requests must be made in writing to our booking department.
• All reservation requests will be replied within 24 hours in writing, by email or by fax, with
the confirmation code, or will be placed in the waiting list, according to availability.
- by fax: 084 608937
- by mail:
• reservas@hotelsolyluna.com for general booking
• reservas1@hotelsolyluna.com for FITS accommodation
• reservas2@hotelsolyluna.com for A&B or activities
• reservas3@hotelsolyluna.com for groups or series
• No commitment will be honored if there is no written confirmation reply or if it is given by
unauthorized personnel.
1.2 FINAL BOOKING CONFIRMATIONS & ROOM LIST
• Individual (from 1 to 3 casitas, all room categories).
High season: from 1st Jan to 07 Jan, and 1st March to 31st October.
Final confirmations and full payment should be made forty five (45) days prior to check-in.
From 16th Dec to 31st Dec Final confirmations and full payment should be made Sixty five (60) days
prior to check-in
Low season: from 8th January to 28th february, and 1st Nov to 15th December.
Final confirmations and full payment should be made thirty (30) days prior to check-in.
Christmas & New Year: From 16th to 31st December.
Final confirmations and full payment should be made sixty (60) days prior to check-in.
Last minute bookings: Reservations made 29 days or less prior to stay.
These passengers or groups should pay in full within 48 hours of booking.
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.com2
In the case of last minute bookings, the full list of passengers is requiered upon booking and
payments are non-refundable.
• Groups (4 casitas or more, all room categories).
Confirmations should be sent according to the following timeframes prior to check in:
120 days before check in: Please send the draft room list, containing at least 50% of the
confirmed names. 25% of the booking will be blocked, whilst the other 25% will be added to
the Sol y Luna inventory, effectively putting a hold on the reservation.
90 days before: Please send a second draft room list, with at least 75% of the names
confirmed so we can update the booking. 12% of the booking will be blocked, whilst 13% will
be added to the Sol y Luna inventory, effectively putting a hold on the reservation.
60 days before: Please send the final room list, with 100% confirmed names, along with the
final payment (please note this is non-refundable).
In order for us to have all the necesary information before check in, please send over the
following details for both groups and individuals:
- First name and last name
- Address
- Passport number
- Date of birth
- Nationality
In cases when the final confirmation and payment falls on a weekend or holiday, the payment
and details should be sent the friday before, or last working day ahead of this given date.
In cases when details or payment are not received within the stated timeframe, Sol y Luna
reserves the right to cancel the reservation and apply corresponding charges.
2. CANCELLATIONS.
All cancellation requests must be made by email to our booking department, stating the
details of the reservation: date, passengers and services.
The cancellation will be registered and accepted in writing by our booking department
according to established deadlines and conditions.
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.com3
2.1 ACCOMMODATION CANCELLATIONS
• Individuals (from 1 to 3 casitas, across all room categories)
Cancellations are accepted at different times depending on the corresponding season:
High season (for visits between 1st Jan and 07 Jan, and 1st to 31st October. Cancellations are
accepted, with no charges or penalties applied, up to 45 days prior to the check-in date.
Low season: from 08th January to 28th february, and 1st November to 15th December.
Cancellations are accepted, with no charges or penalties applied, up to 30 days prior to the
check-in date.
Cancellations and changes made 29 days (or less) before arrival will be considered “no shows”
and charged in full.
Christmas & New Year: From 16th to 31st December.
Final confirmations and full payment should be made sixty (60) days prior to check-in.
Cancellations made 59 (or less) days before arrival will be treated as “no shows” and charged
in full.
Last minute bookings: For arrivals within the following 30 days.
You have a period of 48 hours after making the booking in which to cancel the reservation
without incurring charges. After this period, all cancellations will be treated as “no shows”
and charged in full.
• Groups (4 casitas or more, all room categories)
Cancellations and changes are accepted without charge up to 60 days ahead of check in.
However, please note that the following three deadlines must be adhered to:
120 days before check in: Please send the draft room list, containing at least 50% of
the confirmed names. 25% will be held for additional members of the group, whilst the
other 25% will be added to the Sol y Luna inventory, effectively putting a hold on the
reservation.
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.com4
90 days before: Please send a second draft room list, with at least 75% of the names
confirmed so we can update the booking. 12% of the booking will be blocked, whilst 13%
will be added to the Sol y Luna inventory.
60 days before: Please send the final room list, with 100% confirmed names, along with
the final payment (please note that at this point payment is non-refundable).
Cancellations and changes made 59 (or less) days before arrival will be charged at 100% of
the value of the reservation.
• FOR RESERVATIONS ON DINING SERVICES AT KILLA WASI
(Sol y Luna restaurant) or WAYRA.
Cancellations will be accepted free of penalty charges up to 24 hours prior to the guests’
arrival only for the following services:
- Set menu and à la carte dinners (Killa Wasi or Wayra)
- Sacred Valley lunches (Wayra)
- Box lunch (Killa Wasi)
Groups of more than 15 people will be considered a special event.
If the reservation is cancelled less than 24 hours prior to the group’s arrival 100% of the
reservation will be charged. In the case of lunch services, the 24 hour period expires at
midday without exceptions.
Lunch services may not be exchanged for dinner services, or vice-versa. In this case it will be
treated as no-show.
Dinner or lunch reservations may not be transferred to third parties.
The reservation is valid within service hours. If different times are required, an additional 25%
will be charged.
• BOOKING OF CATERING SERVICES OR SPECIAL EVENTS AT KILLA WASI OR WAYRA:
Our cancellation policies apply to most events tailored to our customers’ needs, such as food
and beverage services in or outside our Killa Wasi restaurant or Wayra, cultural shows,
barbecues, pachamancas, cooking demonstrations and pizza night etc.
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.com5
- Cancellations or modifications made up to 15 days prior to the service will be accepted
without penalties.
- Reservations cancelled 05 to 14 days prior to the service date will be subject to a 50% charge
on the total reservation rate, in order to cover administrative and cancellation costs.
- Reservations cancelled 04 days or less prior to the service date, or in the case of no arrival,
will be charged 100% and will not be reimbursed, as they will be considered no-show.
• BOOKING OF TOURS OR TRANSPORTATION SERVICES.
We hereby state our cancellation policies, which apply to most tours, activities and
transportation services.
- These services may be cancelled up to 15 days prior to the service.
- Reservations cancelled 05 to 14 days prior to the service date are subject to a 50% charge of
the total reservation rate in order to cover administrative costs.
- Reservations cancelled 4 days or less prior to the service date, or in case of no arrival, will
be charged 100% and will not be reimbursed, as they will be considered no-show.
2.2 RESERVATIONS ARE NON TRANSFERABLE AND UNDELAYABLE.
An agency or customer that reduces cancels or incurs in no-show of spaces in individual or
group reservations may not use those same spaces for other reservations or transfer them to
another time. All reservations are non transferable and undelayable; the hotel may dispose of
these spaces without being subject to complaints.
Reservations requiring attention outside usual hours are subject to an additional charge.
2.3 NO-SHOW.
Confirmed reservations that are not used by passengers or are cancelled by the agency out of
the established time-frames are considered no-show. In these cases the total amount of the
reservation will be charged.
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.com6
3. GRATUITY POLICIES.
3.1 CHILDREN POLICIES
The accomodation of children 7 years old or younger sharing their parents’ bed is free of charge.
Breakfast will have an additional $13.5 (including VAT and service charges). Any additional
consumption must be paid directly to the hotel.
01 child per room will be accepted free of charge. For the second child an additional bed must
be requested according to our rates, which include buffet breakfast.
3.2 INSPECTION VISITS / FAM TRIPS / TRAVEL AGENTS
Inspection visits and fam trip reservations will be subject to availability. The hotel will
evaluate the rate it will provide.
All requests must be addressed to the commercial management or general management to the
following emai: reservas@hotelsolyluna.com and will be replied within 48 hours.
3.3 FREE OF CHARGE SERVICE POLICY
• Accomodations: No accomodations are available free of charge.
• Dining:
- No FOC dining is available
- No FOC box lunch service is available
- For Sacred Valley Lunch (Wayra), FOC applies to 01 driver. The tour conductor has a
preferential rate of US$26.00 and TC is FOC if the group is larger than 15 people.
- For Wayra set menu dinners, one TC is served FOC if the group is larger than 15 people.
All booked services are non-transferable and undelayable.
• Catering services or special events at Killa Wasi or Wayra
During services such as barbecues, pachamancas and others offered during lunch hours, Sol &
Luna / Wayra will offer complimentary lunch for the tour conductor and the driver, without
being under any obligation to seat them with the passengers or to provide the same menu as
the passengers.
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.com7
If the group is larger than 15 people, complimentary services to other people, such as
additional guides or agency companions will be considered.
During dinner hours there will be no Free of Charge services. Requests for benefits for
companions during dinner hours must be previously presented for our consideration and
depend on the customer’s commercial history with the hotel.
During one-off services booked with Sol & Luna with a set menu, this menu or content will
be respected. Any modifications or adaptations must be requested at least 05 days prior to the
event. Modifications requested 04 days or less prior to the event will have an aditional charge.
Any special accomodation, information or branding requirements, or any special attentions of
any kind, must be requested in advance and may be subject to additional charges.
• Tours and ground transportation
Our tours are organized by an official tour conductor or the suitable support staff for each
activity. Tour guides or tour conductors who wish to accompany their passengers during an
activity provided by Sol y Luna or Wayra must pay the usual rate.
On activities in which they are allowed to participate, children older than 7 will pay the usual
rate without any discount; children will receive a complete service, and require even greater
attention and care than adult passengers.
In the case of activities organized for fam trips, requests will be considered taking into
account the customer’s commercial history with the hotel.
3.4 COMPLIMENTARY ROOMS FOR DRIVERS.
Complimentary accomodation is provided by Sol y Luna in the rooms allocated for this use,
under no obligation and subject to availability. Hotel services are not included.
Drivers will not be allowed entry if inebriated or after 10:00 P.M. If they arrive any later they will
not be allowed access to their room.
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.comSALES MANUAL
8
2019
POLICIES AND PROCEDURES
4 PAYMENT POLICY.
The amount corresponding to the reservation will be paid to our checking accounts within the due
date, along with the reservation confirmation.
For reservation payment we accept the following credit cards: Visa, Master Card, American Express
and Diners Club. If you do not have any of these credit cards you may transfer the money to our
bank account. Detailed information follows.
Published rates are in American Dollars, converted to Nuevos Soles according to the valid
exchange rate at Sol y Luna at the date of the transaction for the emission of a fiscal payment
document. Please take into account that the amount that appears in your invoice may vary
according to the exchange rate.
Sol y Luna is not responsible for these fluctuations. In accepting these policies you accept being
informed of the fluctuation in money exchange rates and agree to the corresponding charge in
Nuevos Soles.
4.1 PAYMENT METHODS
- Cheque: Payable to PETIT POIS S.A.C.
- Cash: American Dollars or Nuevos Soles
- Bank deposits: Please send the bank deposit receipt by email for its
reconfirmation
- Bank accounts:
Banco del Crédito del Perú.
Account in US$: 285-1102383-1-78
Account in S/.: 285-1117792-0-14
(Account name: PETIT POIS S.A.C. / R.U.C. Nº 20387253191)
All deposit copies must include the following information:
- Agency or tour company
- Name of the passenger or group
- Reservation code
- Date of arrival and departure
- Category and quantity of rooms
- Rate
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.com9
4.2 Payments in Service Exportation Modality (D.L. 919)
Guests are requested to present their original passport at check-in, as well as the temporary
immigration card with no more than 60 days permanence in Peruvian territory. These
documents will be photocopied in order to provide verification for tax exemption.
All agencies must pay the reservation with 18% VAT plus 10% service charges for Peruvian or
foreigner resident guests. No tax exempt payments will be accepted for Peruvian guests or
foreigners who do not fulfill the requirements established by law.
5. CREDIT.
All credit must be requested in writing to the Sol & Luna management for its approval, and
corresponding conditions must be stipulated.
A monthly rate of 4% will be charged on late payments of 1 to 30 days, and of 8% for delays of 31
to 60 days. If payment is delayed more than 60 days the line of credit will be suspended and a
monthly rate of 4% will be charged progressively.
Agencies with a line of credit approved by the Sol & Luna management must still send their
rooming list according to the procedure established in this document.
6. INVOICES.
Invoices will be issued to the agency making the reservation. The following details must be
provided: RUC number, company name and legal address. No invoices will be issued to the
passenger name at the agency’s request.
7. TIME LIMITS FOR COMPLAINTS.
Any complaints or disagreements regarding invoices must be processed within 15 days after the
date of reception. No later complaints will be accepted.
8. REIMBURSEMENTS.
All reimbursement requests will be granted in a credit note. Under no circumstances will we
provide cash reimbursements. Credit notes must be requested explaining the reason and attaching
a copy of the invoice. Credit notes will be issued within 72 hours of the request.
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.com10
9. CHRISTMAS AND NEW YEAR’S EVE POLICY.
All Christmas (December 24th) and New Year’s Eve (December 31st) reservations must take the
package prepared for that night: accomodations plus Christmas or New Year’s Eve dinner. The set
menu will be published prior to the festivities.
10. YACU WASI SPA SERVICES POLICY
Services at our spa, Yacu Wasi, are for the exclusive use of Sol y Luna guests.
The use of the gym and sauna are complimentary.
Reservations of spa services are limited to the hours established in the reservation. These are not
extensible if guests are late for their appointment.
Cancellations of spa services less than 24 hours prior to appointments have a 50% penalty charge.
11. BASIC INFORMATION.
11.1 CHECK-IN AND CHECK-OUT TIMES
- Check-in: From 13:00 P.M.
- Check-out: 10:00 A.M.
- Late check-out: 12:00 M. at the latest, subject to availability
11.2 ADDITIONAL ACCOMODATION CHARGES
- Late check-out, subject to availability, until 03:00 P.M. will be charged an additional 30% of the
rate.
- Day use, subject to availability, until 06:00 P.M. will be charged 50% of the rate.
11.3 DINING HOURS
Breakfast: 05:00 A.M. to 10:00 A.M.
Lunch: 12:00 M. to 03:00 P.M.
Dinner: 06:00 P.M. to 10:00 P.M.
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.com11
ADDENDA
1) LIMITATION OF RESPONSIBILITIES
Sol y Luna, through Wayra and its activities division, provides services as an operator agent; it
establishes commercial negotiations within its quality and service standards, such as, but not
limited to: ground transportation and guide services, as well as other related tourist activities such
as tours and excursions, selecting only the most qualified and prestigious providers in the market.
However, Sol y Luna cannot assume any responsibility towards the customers of the services
offered by Sol y Luna for acts or ommissions of the aforementioned providers, given that it has no
control over or legal relationship with its personnel, equipment, operation or property.
Sol y Luna hereby declares that:
(a) Photos on its website are referential. We do not guarantee that on arrival everything will be
exactly as it is there described.
(b) Descriptions of travel services are updated by Sol y Luna to the best of its knowledge, but
we do not guarantee everything will be exactly the same upon arrival.
(c) Sol y Luna retains the right to reject any customer at any time for misbehavior or if they in
any way jeopardize the activities we organize and operate.
(d) Any complaint or notification against Sol & Luna must be received in writing no later than
fifteen (15) days after the service has been provided.
Sol y Luna will not assume responsibility for any complaints, costs or expenses arising from
personal or third party injuries, accidents or death, loss of or damages to personal belongings, lack
of enjoyment, anger, disappointment, anxiety or frustration, be it mental or physical, resulting
from the following:
(a) Acts or omissions of any person other than Sol y Luna or its employees.
(b) Illness, theft, work disputes, mechanical breakdowns, quarantines, government
actions, weather or any other cause outside the direct control of Sol y Luna.
(c) The customer’s failure to obtain the documentation required for their trip, such
as, but not limited to, travel coupons, passport, visas and certificates, in which case
there will be no reimbursement.
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.com12
(d) The customer’s failure to follow instructions including, but not limited to, airplane
or train times of departure, time and date of check-in and check-out of hotels,
coupon exchange policies.
(e) Cancellation or modification for any reason of services provided. We retain the right
to cancel or modify travel services at our discretion, but will try to substitute them
with comparable services. If we have to completely cancel your reservation, Sol y
Luna’s responsiblity will be limited to the reimbursement of the money paid in its
entirety.
(f) A total reimbursement will not be honored if the voyage has to be cancelled,
interrupted or postponed by Sol y Luna for reasons outside its control (force majeure
causes such as, but not limited to, weather conditions, storms, earthquakes, social
violence acts, etc.) and where the contractual obligations of Sol y Luna to its
providers do not permit a reimbursement of the advance. In any case, at Sol y Luna’s
discretion, it may retain 10% of the total of the amount paid for the reservation in
order to cover administrative costs.
2) SECURITY REGULATIONS DURING OUR ACTIVITIES:
Outdoor activities provided by Sol y Luna imply some risks, which we will avoid in our
condition as operators. Therefore, the following must be taken into account.
Basic information:
- Activities offered may be modified, reduced or suspended if there is risk of danger
due but not limited to: road and terrain conditions, weather conditions, participants’
abilities, be them physical, technical or behavioral, social instability, etc.
- The number of participants in each service is defined according to the judgment of
our guides, taking into account the age, abilities and experience of the participants.
- Our activities always take place in natural light. Therefore, they must always take
place before sunset.
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.com13
- Damages to equipment or animals that are the property of Sol y Luna must be
compensated if they have been caused by misuse or by not heeding the guide’s
instructions.
- The travel agency booking our services for their passengers will be jointly and
severally obliged regarding their passengers’ actions.
Horseback riding:
- A maximum of 6 people are allowed on each horseback riding tour.
- Children older than 7 may take part in our horseback riding tours, if and only if
accompanied by an adult responsible for the child. A child’s saddle will be provided.
- Children younger than 7 are not allowed on our horseback riding tours. We suggest
you consider our options for horseback riding in Wayra ranch.
- In no case are two riders allowed on one horse, regardless of their age.
- Security helmets are provided upon request.
Mountain bike:
- Use of a helmet is mandatory for bicycle tours.
- Passengers must respect the guide’s instructions regarding, among others, speed,
transit regulations and adequate use of equipment.
- If the guide considers any stretch of the way to be hazardous, passengers must walk
pushing the bicycle until they pass the obstacle. Otherwise the passenger will assume
responsibility of any danger.
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.com14
ATVs:
- The minimum age to operate these vehicles is 16 years old.
- Guests are not allowed the use of these vehicles without the company or supervision
of a guide assigned by Sol y Luna.
- No passengers are allowed on these vehicles.
- Ignoring or disregarding the guide’s instructions gives the guide the right to
terminate the services provided.
Fundo Huincho Lote A5 T (51_84)606200
Urubamba info@hotelsolyluna.com
(Cusco - Perú) www.hotelsolyluna.comFundo Huincho Lote A5 T (51_84)606200 08661 Urubamba info@hotelsolyluna.com (Cusco - Perú) www.hotelsolyluna.com
You can also read
