THE VALUE OF TOURISM - Deloitte

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THE VALUE OF TOURISM - Deloitte
THE VALUE
OF TOURISM
         June 2021
THE VALUE OF TOURISM - Deloitte
foreword
                               Tourism is a vital industry and crucial to Australia’s
                               economic prosperity. As a country with world-class
                               offerings in nature, wildlife, produce and cultural
                               experiences, it should be of no surprise that the
                               tourism industry was one of the fastest-growing
                               sectors of the Australian economy prior to the
                               COVID-19 pandemic. Supporting 1 in 12 jobs in
                               Australia, the industry is the lifeblood for many
                               communities – particularly those in regional areas –
                                                                                                             Koalas,
                               driving economic activity across the country through                        Queensland
                               almost 300,000 tourism-related businesses.
                               However, since the COVID-19 pandemic, economies
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                               around the world have suffered enormously, and           more competitive as countries look to reinvigorate
                               in Australia, the tourism sector has been hit            their tourism industries as part of their economic
                               particularly hard. Domestic and international            recovery strategies following COVID-19. Australia’s
                               travel restrictions, together with health concerns,      tourism sector could be in a vulnerable position if
                               have caused a loss of confidence in travel. This         travel restrictions remain in place after competitor
                               loss of confidence has resulted in severe impacts        nations have re-opened for tourism, resulting in
                               to Australian tourism including an estimated loss        travellers who would otherwise consider travel to
                               of $10 billion a month to the Australian economy.        Australia opting to travel to another country with
                               There remains a relatively high degree of uncertainty    similar attributes instead.
2

                                                                                                                                                                       3
                               around international and domestic borders which          Yet, there are encouraging signs in Australia’s
                               will continue to affect the industry’s recovery.         tourism recovery from the COVID-19 pandemic.
                               International working holiday makers and                 Today, some regions in Australia are experiencing
                               international students provide a critical                unprecedented levels of demand, and consumer
                               contribution to Australia’s economy and culture.         confidence in travel is continuing to rise as lockdowns
                               Australia is the fifth most popular destination for      and border closures become less frequent. There is
                               international students globally, with approximately      an immediate opportunity in this rising optimism,
                               450,000 international students choosing to study         to further encourage Australians to approach their
                               and explore Australia in 2019. Likewise, working         domestic travel as they would international travel -
                               holiday-makers play a vital role in our nation’s         staying longer, spending more and taking advantage
                               economy. Not only do they fill critical seasonal and     of more of the tourism experiences that would
                               regional skill shortages, but they also cover skills-    ordinarily be so popular with international tourists in
                               gaps within our tourism and hospitality industries.      Australia. The travel industry is in a constant state of
                               As a cohort, they contribute approximately $1.5          change, and with change comes both challenges and
                               billion in labour income to the wider Australian         opportunities. This paper seeks to explore both the
                               economy. Domestic tourism alone cannot wholly            challenges and optimism of Australian tourism as it
                               fill the vacuum of lost international tourism and its    embarks on the road ahead.
                               contribution to the economy through international
                               visitors’ spending or their contribution of skills.
                               Australia’s position as a world-class destination for
                               high-yield travellers is not guaranteed. The global                                                                        Ningaloo,
                               landscape for tourism is expected to become even                                                                    Western Australia
THE VALUE OF TOURISM - Deloitte
contents                                                                                                                                                                          Lake Gairdner National Park,
                                                                                                                                                                                                                             South Australia

                               Foreward                                                                      2   Charts
                               Acronyms                                                                      6   Chart 3.1 : Direct tourism as a percentage of GDP of top 20 countries in terms of value (USD)                  28
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                               Executive summary                                                            8    Chart 3.2 : Tourism expenditure mix in Australia, 2009 to 2019                                                 29
                               1 Introduction                                                               14   Chart 3.3 : Share of Australian services exports, 1975 to 2019                                                 30
                                  1.1 Context                                                               14   Chart 3.4 : Correlation between Australian international tourist arrivals and merchandise exports, 2018         31
                                  1.2 State of play and current challenges                                  14   Chart 3.5 : Past purpose of visit among international education visitors                                        32
                               2 The picture of Australian tourism	                                         16   Chart 4.1 : Tourism expenditure impact in urban and regional Australia, 2018-19                                36
                                  2.1 A nation of travellers                                                16   Chart 4.2 : Relationship between tourism contribution to GRP and GRP per-resident, 2018-19                      37
                                  2.2 The tourism ecosystem                                                 18   Chart 4.3 : Estimated number of jobs worked by working holiday makers                                           39

                                                                                                                                                                                                                                        5
4

                                  2.3 Australia: a world-class international destination                   20   Chart 4.4 : Estimated proportion of occupations filled by WHV holders                                          40
                                  2.4 Tourism businesses and employment                                     24   Chart 4.5 : Vacancies for occupations that tend to employ working holiday makers                                41
                               3 Tourism is a critical contributor to Australia’s economy                   28   Chart 5.1 : Share of industry employees with the skills for the future, 2019                                    44
                                  3.1 The success of tourism in Australia                                   28   Chart 5.2 : Composition of international arrivals by proportion of repeat visitors, 2019                        45
                                  3.2 Tourism – an integral part of the broader economy                     30   Chart 5.3 : International education share of international trips, nights and expenditure in Australia, 2019     47
                               4 Tourism is even more important to Australia’s regions	                     36
                                  4.1 Importance of tourism to Australia’s regions                          36   Tables
                                  4.2 Flow-on impact of tourism from capital cities to regional economics   38   Table 2.1: Businesses and employees within each stage of the tourism consumer journey                           19
                                  4.3 Filling regional employment gaps                                      39   Table 2.2 : Direct tourism employment by tourism region, 2018-19                                                25
                               5 Tourism’s role in supporting Australia’s growth agenda	                    44   Table 5.1 : Lifetime value of first-time visitors to Australia                                                  46
                                  5.1 Training and skills for the future                                    44   Table 6.1 : Tourism key figures, 2019                                                                          52
                                  5.2 Long term connection with international tourists                      45
                                  5.3 Opportunities from the international education visitors               47   Figures
                                  5.4 Driving Australia’s nation brand                                      48   Figure 2.1 : A nation of travellers: Australians’ propensity to travel in 2019                                  17
                               6 Embarking on the road ahead                                                50   Figure 2.2 : Tourism ecosystem of players through a typical tourism consumer journey                            19
                                  6.1 Travel will endure                                                    50   Figure 2.3: Share of tourism employment in a tourism region, 2018-19                                            26
                                  6.2 The road to recovery                                                  51   Figure 5.1 : Average number of prior visits among return visitors to Australia, 2019                            46
                               References	54
THE VALUE OF TOURISM - Deloitte
Acronyms
                                                                   TERM    FULL NAME
                                                                   ABS     Australian Bureau of Statistics

                                                                   BSI     Brand Strength Index

                                                                   FDI     Foreign direct investment

                                                                   GDP     Gross domestic product
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                                                                   GRP     Gross Value Added

                                                                   GVA     Gross value added

                                                                   IVS     International Visitor Survey

                                                                   NVS     National Visitor Survey

                                                                   TRA     Tourism Research Australia
6

                                                                                                             7
                                                                   TSA     Tourism Satellite Account

                                                                   UK      United Kingdom

                                                                   UNWTO   United Nations World Tourism
                                                                           Organization
                                                                   USA     United States of America

                                                                   USD     United States dollar

                                                                   VFR     Visiting friends and relatives

                                                                   WHV     Working holiday visa

                               Wilsons Promontory National Park,
                                                        Victoria
THE VALUE OF TOURISM - Deloitte
Executive summary                                                                                                                                                                                                                           Blue Mountains,
                                                                                                                                                                                                                                                                          New South Wales

                               Australia is a nation of travellers                                                                         Tourism: An Australian success story

                               Travel is part of the Australian DNA              Australians are frequent travellers!                      Australia is a highly desirable destination                          Tourism has been growing faster than the
                                                  Australians are                In 2019, Australians took an average of four                                      Australia is a world-                        Australian economy
                                                  exceptionally well travelled   domestic overnight trips per person, and a                                        class destination by                         Tourism’s strong performance has been a
                                                  by world standards.            further 10 day trips. This is double the number                                   global standards and                         sustained trend. Tourism sector growth has
                                                  Everything from the            of domestic trips per US resident, and one                                        ranks highly relative                        outpaced that of the Australian economy,
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                                                  everyday to the once-in-       and a half times the domestic trips per New                                       to key competitors                           growing at almost twice the rate of the broader
                                                  a-lifetime, from trips in      Zealand resident.1                                        along key metrics including desirability,                            Australian economy in the five years prior to
                               our home states, to ones right around the         Australians are also experienced global                   consideration, and intention to travel here,                         2018-19. Tourism GDP grew at an annual rate
                               nation; travel lets us unwind for holidays,       travellers. In 2019, Australians took 10 million          and also being a cool and fashionable                                of 4.5 per cent over the period compared to 2.5
                               reconnect with friends and family, and forge      trips overseas, the equivalent of two out of              destination.3                                                        per cent for the Australian economy.
                               business relationships.                           every five Australians in just one year.
8

                                                                                                                                                                                                                                                                                      9
                               Australia attracts some of the world's most coveted travellers                                              Drought, bushfires and COVID-19 have had a devastating impact on Australian tourism

                               Australia is one of the top ten tourism           Australia attracts the highest yielding travellers        The tourism economy has been heavily hit                             Australia lost almost $80 billion in tourism
                               earners in the world                              Australia has a unique position in the global             in 2020                                                              revenue in 2020
                                                  Australia ranks in the         tourism marketplace. On average, international                           The COVID-19 pandemic has                             The decline in activity in the tourism sector
                                                  top ten countries when it      travellers who visit Australia spend more per                            triggered an unprecedented                            is 2020 is reflected in 7.6 million fewer
                                                  comes to the total value       person than they do when they visit other                                crisis in the global economy                          international arrivals to Australia, 45 million
                                                  of expenditure received by     destinations. A typical traveller from the US                            in 2020. As a result of                               fewer domestic overnight trips and 84 million
                                                  international tourists.2 In    spends around USD1,000 on an overseas trip.               the alarming levels of virus spread and                              fewer day trips compared to 2019.
                                                  2019, Australia was eighth     This average spend doubles to around USD2,000             severity, governments around the world                               This represents a combined loss of around $78
                               in the list of top international tourism          when they travel to Australia. The trend is similar       implemented a variety of lockdown                                    billion in visitor spend, including $34 billion
                               earners.                                          across many of Australia’s key international              measures and travel restrictions to contain                          in international and $44 billion in domestic
                                                                                 source markets, with the notable exception of             the virus. This presented an immediate                               visitor spend, a staggering 56 per cent decline in
                                                                                 New Zealand and Singapore for whom Australia              and intense shock to the tourism sector,                             tourism receipts.
                                                                                 is a relatively short-haul tourist destination.           crippling the sector overnight.

                                                                                                                                       1
                                                                                                                                         Stats NZ, (2021), ; US Census, (2019), ; Tourism New Zealand, (2021), ; US Travel Association, (2019), US Travel
                                                                                                                                       and tourism overview (2019), .
                                                                                                                                       2
                                                                                                                                         UNWTO, (2020), International Tourism Highlights
                                                                                                                                       3
                                                                                                                                         Tourism Australia, (2019), Consumer Demand Project
THE VALUE OF TOURISM - Deloitte
Tourism is an integral part of Australia's economy

                                  Tourism accounts for a significant part of the   Tourism’s share of Australia’s service exports is
                                  economy                                          significant
                                                     In 2018-19, tourism’s         Australia’s international tourism receipts
                                                     share of Australian total     accounts for nearly 15 per cent of total exports,
                                                     GDP was 3.1 per cent,         with tourism representing a greater share of
                                                     higher than the share of      exports than in countries such as the USA, the
                                                     agriculture, forestry and     UK and Japan.
                                                     fishing (2.6 per cent),       Tourism account for almost 70 per cent of all of
                                  utilities (2.7 per cent) and information,        Australia’s service exports, up from less than 30
                                  media and communication (2.6 per cent).          per cent in 1975.

                                  Tourism is a driving force of job creation       One in every eight businesses across the
                                  Prior to the recent disruptions faced by the     country is in the tourism business
                                  tourism sector, around 665,000 Australians       Prior to COVID-19, there were 312,000 tourism
                                  were directly employed in tourism in 2018-       related businesses in Australia, up from
                                  194, representing one in twenty Australians      274,000 five years earlier.
                                  in the workforce. These are the jobs directly    These businesses account for 13 per cent of
                                  supporting tourism transactions, including       businesses, or one in every eight businesses
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                                  jobs in tourism related industries such as       across the country.5
                                  accommodation, cafes, restaurants and
                                  takeaway food services and travel agency         In Tasmania and the Northern Territory this
                                  and information centre services. Tourism         share is even higher, with close to one in every
                                  was the ninth largest employing industry         six businesses related to tourism (16 per cent
                                  in the Australian economy greater than           and 15 per cent, respectively).
                                  finance, agriculture and mining.
                                  In addition, tourism demand has flow-on                                                                                                                                                                                           Seacliff Bridge,
                                  effects in the chain of supply of goods and                                                                                                                                                                                      New South Wales
                                  services for tourists. This indirect tourism
                                  activity supported a further 370,000 jobs
                                  across the country.
                                  In total, tourism supported more than a                                                                   Tourism is even more important to Australia's regions
                                  million jobs in 2018-19. This is equivalent to
                                  one out of every 12 jobs in Australia.
                                                                                                                                            Tourism is closely linked to Australia’s regions                       Australia’s regions have twice the proportion of
                                                                                                                                                                    Australia’s regions are                        jobs in tourism compared to major cities
                                                                                                                                                                    front and centre of                            Tourism-related industries contribute twice
                                                                                                                                                                    tourism experiences in the                     the share of jobs in regional locations versus
                                                                                                                                                                    country, with 44 cents of                      in the major cities. Outside of the capital cities
                                                                                                                                                                    every tourism dollar spent                     and the Gold Coast, approximately one in nine
                                                                                                                                                                    in regional destinations.                      jobs was in tourism, compared to about one in
                                                                                                                                            While tourism jobs can be found right across                           twenty jobs in the major cities.
                                                                                                                                            the nation, tourism jobs are a mainstay of
                                                                                                                                            employment in parts of regional Australia,
                                                                                                                                            comprising as many as six in ten jobs.

                                                                                                                                        4
                                                                                                                                         Technical note: the Australian Bureau of Statistics derives tourism employed persons by industry by multiplying ‘employed persons in each
                                                                                                                      Lirrwi Tourism,   industry at the national level’ by the proportion of value added attributable to tourism for that corresponding industry.
                                                                                                                   Northern Territory   5
                                                                                                                                         Tourism Research Australia, (2019), Tourism Businesses in Australia June 2014 to 2019, .
THE VALUE OF TOURISM - Deloitte
Bridestowe Lavender Estatea,
                                                                                                                                                           Tasmania

                                      Tourism's role in supporting Australia’s growth agenda

                                      International tourism creates Australia alumni                        Tourism is an important ingredient in Brand
                                                        Tourism creates a valuable                          Australia
                                                        pool of Australia alumni who                        Tourism also plays important roles in the
                                                        can share their experiences                         broader economy, driving consumer demand
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                                                        with others and who may                             for Australia’s products overseas, as well as
                                                        return to visit Australia.                          generating interest to invest, study and work
                                      Prior visitors become ambassadors as they tell                        in Australia.
                                      others about their visit and build more interest                      Inbound tourism can influence the way
                                      in travel to Australia among their networks.                          people around the world perceive Australia,
                                      Many of Australia’s international visitors                            and therefore plays an important role in
                                      are return travellers who make several                                shaping the understanding and positioning
                                      trips across their lifetime. In fact, almost                          Brand Australia.
                                      two thirds of all international visitors to
                                      Australia have visited before. For each new
                                      international visitor to Australia, there is a
                                      lifetime value in connection to the multiple
                                      trips they will make to Australia, which can
                                      range from $14,000 to $38,000 depending
                                      on source market and historical visitor mix.

                                      International students are a critical piece of the puzzle
                                      International students are a critical segment of the tourism sector as they generally travel broadly
                                      while studying, they attract friends and relatives to visit them in Australia while studying and at
                                      graduation, they are likely to be return visitors themselves in the future with many becoming lifelong
                                      advocates for Australia. Given their longer stay profile, education visitors are high yielding, spending
                                      on average more than $20,000.
                                      International students help to build Australia’s cultural capital and diversity and benefit cross-
                                      cultural knowledge exchanges. Post-study, migration pathways can offer further benefits to
                                      Australia’s productivity and skilled workforce. More broadly, international education is seen to
                                      contribute to soft diplomacy, cultural interlinkages and the development of trade and investment.6

                                  6
                                   Deloitte Access Economics, (2015), The value of international education to Australia (report commissioned by Australian Government Department   Port Campbell National Park,
                                  of Education and Training), .                                     Victoria
THE VALUE OF TOURISM - Deloitte
1
                                  Introduction
                                  1.1 Context
                                  The COVID-19 pandemic has triggered an
                                  unprecedented crisis in the global economy in
                                  2020. As a result of the alarming levels of virus
                                  spread and severity, governments around the
                                  world implemented a variety of lockdown measures
                                  and travel restrictions to contain the virus. This
                                  presented an immediate and intense shock to the
                                  tourism sector, crippling the sector overnight.
                                  The onset of COVID-19 could not have come at
                                  a more difficult time, with Australia’s tourism
                                  industry still reeling from the impacts of drought,
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                                  and the worst bushfire season on record.
                                  The disruptions resulting from the lockdown
                                  measures and travel restrictions affected most
                                  industries and sectors in some ways. Tourism was
                                  among the most directly affected sectors at the
                                  height of the pandemic as governments sought
                                  to limit movement forcing many of the sector’s
                                  operators into hibernation and while activity                                                                                                                                                           Horizontal Falls,
                                  levels have increased steadily since mid-2020,                                                                                                                                                         Western Australia
                                  the tourism sector will be the last to recover with
                                  many planes still on the ground, many city hotels
                                  operating at very low levels of occupancy and
                                  international border restrictions looking to stay in
                                  place for most of 2021.
                                                                                         1.2 State of play and current challenges              Uneven impacts across the country                      virtual meeting platforms, it is expected that
                                  From devastating job losses, business closures                                                               The impact of the decline in tourism activity has      the business travel sector will take some time to
                                                                                         COVID-19 impact
                                  and the human toll of not being able to travel to                                                            been uneven across Australia. Given capital cities     recover and may not return to pre-COVID-19 levels
                                  visit friends and family, the economic and social      COVID-19 has had a staggering impact on                                                                      for a considerable period of time. This anticipated
                                                                                                                                               attract a much greater share of international
                                  value of the tourism sector to the economy and to      Australia’s tourism sector. Travel bans and                                                                  slower recovery of the business travel segment
                                                                                                                                               visitors than regional destinations, they have faced
                                  Australians has never been more apparent than in       border restrictions have brought international                                                               will present further challenges for capital cities,
                                                                                                                                               a much greater decline in the number of visitors
                                  the past year.                                         travel to a halt and and reduced interstate travel                                                           which typically have higher share of business
                                                                                                                                               and associated spend than has been the case
                                                                                         considerably throughout 2020.                                                                                visitors compared to regional destinations.
                                  Tourism’s importance to Australia and Australians                                                            in many regional areas. As some travel became
                                  is multifaceted, contributing to Australia’s           Overall, the decline in 2020 corresponds to 7.6       permitted, many regional destinations became
                                  economy, the employment of one million                 million fewer international arrivals to Australia,    the beneficiaries of pent up demand following the
                                  Australians, while contributing to Brand Australia,    45 million fewer domestic overnight trips and         lockdown periods, with activity levels matching or
                                  solidifying our national identity and image to the     84 million fewer day trips compared to 2019.          in some cases exceeding levels prior to COVID-19.
                                  rest of the world.                                     This results in a total combined loss of around
                                                                                                                                               Holiday makers, and those wishing to travel
                                                                                         $78 billion in visitor spend, including $34 billion
                                  This paper outlines the economic significance                                                                to reconnect with friends and family, were
                                                                                         in international and $44 billion in domestic
                                  of the tourism sector to Australia, including                                                                the first to resume travel. As businesses have
                                                                                         visitor spend, a staggering 51 per cent decline in
                                  its importance to the regions and its role in                                                                moved to hybrid ways of working in the wake
                                                                                         tourism receipts.
                                  supporting Australia’s growth agenda.                                                                        of the pandemic, including a high uptake of
THE VALUE OF TOURISM - Deloitte
2
                                                                                                                                                       Figure 2.1: A nation of travellers: Australians' propensity to travel in 2019

                                                                                                                                                       TOTAL

                                                                                                                                                       Australians took a total of 14.7 trips per person in                            Australians spent a total of $5,708 per person
                                                                                                                                                         2019 (incl. both domestic and overseas trips)                                 on overnight travel in 2019, including travel in
                                                                                                                                                                                                                                       Australia and abroad. Including day trips, this
                                                                                                                                                                                                                                           spend per capita increases to $6,738.

                                  The picture of
                                  Australian tourism                                                                                                   DOMESTIC
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                                                                                                                                                            Australians took                                                                                                      Per capita,

                                                                                                                                                               14
                                                                                                                                                                                                                                                                               Australians spent
                                                                                                                              Heart Reef, Queensland

                                                                                                                                                                                               Of 14 domestic trips,                 Of 14 domestic trips,
                                                                                                                                                                                                                                                                              $4,189
                                                                                                                                                       domestic trips (14.3 if                                                                                               on domestic tourism.
                                  Tourism is important for Australia and for Australians. While the word ‘tourism’ conjures a different                we want to be exact) –                 12 (or 12.4) were trips                6.2 holiday trips, 4.3
                                  picture for everyone, a shared understanding of what it comprises illustrates its breadth and importance.             4 domestic overnight                     in their own state                   trips to visit family

                                                                                                                                                                                                                                                                                                           17
                                  The activity undertaken by tourists generates significant income for Australia. In Australia, tourists               trips and 10 day trips.                   (intrastate) and 2                     and friends, 2.4
                                  may be locals spending time away from home beyond their usual place of residence (domestic tourists)7                                                        trips were interstate.               business trips, and 1.5
                                  or international tourists, residing overseas but visiting Australia. Australians travelling overseas are                                                                                          trips for other reasons
                                  considered outbound tourists, and will also contribute to tourism spending in Australia, such as booking
                                  through Australian travel agencies or transport providers.

                                                                                                                                                       OVERSEAS
                                  2.1 A nation of travellers

                                                                                                                                                                                                                     5.6 m
                                                                                                                                                           Two in 5 Australians took an                                                                        Australians spent an average of
                                  Australians are exceptionally well travelled by        more than 117 million overnight trips, spending

                                                                                                                                                                                                                                                                      $2,552
                                                                                                                                                           overseas trip – approximately
                                  world standards. In 2019, Australians took an          close to 420 million nights away from home on
                                  average of four domestic overnight trips per
                                  person, and a further 10 day trips. This is double
                                  the average number of domestic trips per US
                                                                                         domestic trips. Australians also took almost 250
                                                                                         million day trips.9
                                                                                         Beyond its dollar value, travel facilitates
                                                                                                                                                           10 million
                                                                                                                                                                    trips in total.
                                                                                                                                                                                                                holiday trips, 2.3m trips
                                                                                                                                                                                                              visiting friends and family,
                                                                                                                                                                                                            1.8m business trips, and 0.2m
                                                                                                                                                                                                                                                                 per capita on overseas trips.

                                  resident, and one and a half times the domestic                                                                                                                               trips for other reasons
                                                                                         meaningful experiences for Australians. Travel
                                  trips per New Zealand resident.8                       can be considered part of the Australian DNA.
                                  Australians are also experienced global travellers.    For Australians, tourism facilitates experiences.             7
                                                                                                                                                         Domestic tourists may be taking a daytrip (those who travel for a round trip distance of at least 50 kilometres outside of the routine (such as
                                  In 2019, Australians took 10 million trips             Everything from the everyday to the once-in-a-                commuting to work), are away from home for at least fours, do not spend a night away from home), or overnight visitors (spending at least one
                                  overseas, the equivalent of two out of every five      lifetime, from trips in our home states, to ones              night away from home a minimum of 40 kilometres from the their usual place of residence.).
                                                                                                                                                       8
                                                                                                                                                         Stats NZ, (2021), ; US Census, (2019), ; Tourism New Zealand, (2021), ; US Travel
                                  The total scale and scope of the tourism sector in     holidays, reconnect with friends and family, and              Association, (2019), US Travel and tourism overview (2019), .
                                  Australia is remarkable. In 2019, Australians made     forge business relationships.                                 9
                                                                                                                                                         Tourism Research Australia, (2021), National Visitor Survey, .
THE VALUE OF TOURISM - Deloitte
Sydney Harbour,
                                                                                                                                                                                                                                                                       New South Wales

                                  2.2 The tourism ecosystem
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                                  The tourism sector consists of a broad range of players and stakeholders, each impacting directly or              Not surprisingly, the majority of jobs and businesses across the visitor economy are largely concentrated
                                  indirectly on the consumer journey of a typical tourist – starting from creating an awareness of a                in the ‘Visit’ stage of the consumer journey, where businesses contribute to the visitor’s experience.
                                  destination, inviting consideration of a potential trip, and moving the potential visitor through the stages of   However, prior to a visitor arriving in the destination, Australian businesses and jobs play an important
                                  planning, booking and finally to visiting and sharing their experiences during and after the trip. The tourism    role in supporting the knowledge, consideration and booking components of a tourist’s consumer journey.
                                  sector has touchpoints throughout the economy, with a wide range of industries inextricably intertwined to        Table 2.1 provides an estimate of the number of businesses and jobs in Australia that support each phase
                                  deliver the tourism experiences.                                                                                  of the tourism consumer journey.
                                  Behind each tourism operator and stakeholder working directly in tourism related industries, other
                                  industries support the supply of tourism products, from primary producers supplying hotels with food for          Table 2.1: Businesses and employees within each stage of the tourism consumer journey
                                  room service to technology researchers producing the next virtual reality experience. These are just a couple
                                  of examples of the millions of transactions and interactions that underpin the tourism sector, contributing
                                  to Australia’s wider visitor economy.                                                                                                  Know                Consider        Explore         Schedule        Book            Visit

                                  Figure 2.2: Tourism ecosystem of players through a typical tourism consumer journey                                Examples            Travel agency       Travel agency   Travel agency   Travel agency   Travel agency   Accommodation
                                                                                                                                                     of types of         services            services        services        services        services        Car rental,
                                                                                                                                                     businesses                                              Accommodation   Airlines        Accommodation   airlines
                                                                                                                                                                                                             Airlines                        Airlines        Cafes and
                                                                                                                                                                                                                                                             restaurants
                                                                                                                                                                                                                                                             Museums
                                                                                                                                                                                                                                                             Sports and
                                                                                                                                                                                                                                                             recreation
                                                                                                                                                                                                                                                             Retail trade
                                                                                                                                                                                                                                                             Education

                                                                                                                                                     No of businesses    8,020               8,020           67,477          54,713          67,477          304,540

                                                                                                                                                     No of related       44,000              44,000          202,000         116,000         202,000         600,000
                                                                                                                                                     jobs

                                                                                                                                                    Source: Deloitte Access Economics, and ABS

                                  Source: Deloitte Access Economics
2.3 Australia: a world-class international destination                                                                                                                   Chart 2.2: Comparison of tourism's contribution to exports and expenditure per visitor across countries, 2018
                                  Australia is a world-class destination that attracts high yielding international tourists. Being a medium-
                                  to-long haul destination for most international source markets, Australia receives a relatively modest                                                                                                                  High spending tourists, low                                                High spending tourists and
                                                                                                                                                                                                                                                          share of international                                                     high share of international
                                  volume of international visitors – in fact, Australia ranks outside the top 30 in terms of total international                                                                                                          tourism to national exports                                                tourism to national exports
                                                                                                                                                                                                                                            $3,000
                                  arrivals. However, Australia ranks in the top ten when it comes to the total value of expenditure received by
                                  international tourists.10
                                  Chart 2.1 indicates the relative position of where Australia is when it comes to number of international                                                                                                                                                                                             Australia            New Zealand
                                  arrivals and visitor expenditure it receives. The trend line shows the average level of expenditure for a given
                                  number of arrivals across all countries. Countries above the trend line have higher levels of expenditure per                                                                                             $2,500
                                  arrival than the average country. This is the case for Australia, which ranks second in terms of expenditure
                                  per arrival. The one country above Australia is Luxembourg, which has significantly smaller number of
                                  arrivals. Further, to put this into perspective, expenditure per arrival in Australia is approximately 1.8 times
                                  the size of expenditure per arrival in the USA, a close competitor of Australia for tourism.
                                                                                                                                                                                                                                            $2,000

                                                                                                                                                                                                           Expenditure per arrival ($USD)
                                  Chart 2.1: Comparison of inbound tourism expenditure and international tourism arrivals, 2018                                                                                                                                               Switzerland

                                                                 1,000,000   & #

                                                                                                                                                                                                                                            $1,500
                                                                                       Countries above the 45 degree line                                                                                                                                                        Japan
                                                                                       attract higher levels of expenditure                                                                                                                                              Netherlands                           United States
                                                                  150,000    & "

                                                                                       per-person
                                                                                                                                                                               Australia                                                                                      Norway
                                                                                                                                                                                                                                                                                    United Kingdom
                                                                    20,000   & !

                                                                                                                                                                                                                                            $1,000
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                                                                                                                                                                                                                                                                                                                                                                          21 VALUE OF TOURISM WHI TEPAPER
                                                                                                                                                                                                                                                                                        Canada
                                  Expenditure (USD - billions)

                                                                     3,000    %
                                                                                                                                                                                                                                                                                                                  Austria
                                                                                                                                                                                                                                                                                                                                                         Spain

                                                                      400     $

                                                                                                                                                                                                                                             $500

                                                                                                                                                                                                                                                                                                      France
                                                                                                                                                                                                                                                                               Denmark
                                                                       60     #

                                                                       10     "
                                                                                                                                                                                                                                                $-
                                                                                                                                                                                                                                                     0%     2%          4%        6%             8%        10%         12%     14%        16%        18%           20%
                                                                                             Trend line
                                                                                                                                                                                                                                                                 Inbound international tourism expenditure as a proportion of total exports (%)
                                                                        0     !

                                                                                   !                   "                       #                   $                       %               & !

                                                                             0                    10                      60                   400                     3,000     20,000          150,000   Source: Deloitte Access Economics and World Bank

                                                                                                                                   International arrivals (millions)                                       Australia has a unique position in the global tourism market relative to the rest of the world. International
                                  Source: Deloitte Access Economics and UNWTO                                                                                                                              travellers who visit Australia spend more per-person when they visit than they do when they visit elsewhere
                                  Notes: Scale is a log-scale that has been re-labelled for readability                                                                                                    in the world. For example, a typical international traveller from the US would spend around USD1,000 on
                                                                                                                                                                                                           an overseas trip. This average spend doubles (around USD2,000) when they travel to Australia. The trend is
                                  Australia’s international tourism receipts accounts for nearly 15 per cent of total exports (by value), with                                                             similar across many of Australia’s key international source markets. Notable exceptions include Singapore
                                  tourism ranking more highly in terms of contribution to exports than in countries such as the USA, the UK                                                                and New Zealand, for whom Australia is a relatively short-haul tourist destination.
                                  and Japan (Chart 2.2). Further, tourism is the largest component of Australian service exports, which were
                                  driving the growth in Australia’s balance of trade in the years prior to COVID-19.

                                  10
                                                      UNWTO, (2020, International Tourism Highlights

                                                                                                                                                                                                                                                                                                                                                       The Doughboys,
                                                                                                                                                                                                                                                                                                                                                   Cape Grim, Tasmania
Chart 2.3: Comparison between average expenditure within Australia and in other countries, by residents from top
                                  ten source countries of international arrivals to Australia, 2018

                                                                    $6,000

                                                                    $5,000
                                  Expenditure per traveller (USD)

                                                                    $4,000

                                                                    $3,000

                                                                    $2,000

                                                                    $1,000

                                                                       $0
                                                                             Ch ina   New Zealand     United       United       Japan      Singapore     India      Hong Kong       Korea      Germany
                                                                                                     States of    Ki ngdom
22 VALUE OF TOURISM WHI TEPAPER

                                                                                                     America
                                                                                                                                                                                                                                                                                                                        Twelve Apostles, Great Ocean Road,
                                                                                                                                                                                                                                                                                                                                                  Victoria
                                                                                Average spend on outbound international tourism (all countries)                  Average spend in Australi a

                                  Source: Deloitte Access Economics, World Bank, UNWTO and Tourism Research Australia
                                  Notes: Expenditure excludes international airfares. Spend in Australia is sourced from IVS and converted to USD using an exchange rate of 1
                                  AUD:0.75 USD. ^Top ten source markets include those that have available outbound expenditure data. Total outbound data for China and United                            Chart 2.4: Competitiveness of Australia on aspects aligned to the main reasons that tourists choose to come to
                                  Kingdom is sourced from UNWTO 2018. All other total outbound data is sourced from the World Bank.                                                                      Australia
                                                                                                                                                                                                                                         8
                                                                                                                                     Despite this, Australia’s position as a world-
                                                                                                                                     class destination for high-yield travellers is                                                      7
                                                                                                                                     not guaranteed. The World Economic Forum11                                                                        NZ
                                                                                                                                     rates Australia highly on the four main reasons
                                                                                                                                                                                                                                         6                                                                     USA

                                                                                                                                                                                                         Tourism competitiveness index
                                                                                                                                     why tourists choose Australia as a holiday                                                               UK                            NZ
                                                                                                                                                                                                                                                       USA                                           UK                                 UK
                                                                                                                                     destination. However, Australia has a significant
                                                                                                                                     number of competitors along these four                                                              5                                                                     NZ                                 USA
                                                                                                                                     attributes, including the USA, New Zealand and                                                                                UK
                                                                                                                                     the UK.                                                                                                                                 USA
                                                                                                                                                                                                                                         4
                                                                                                                                     The global landscape for tourism is expected to                                                                                                                                                              NZ
                                                                                                                                     become even more competitive as countries look
                                                                                                                                                                                                                                         3
                                                                                                                                     to reinvigorate their tourism industries as part
                                                                                                                                     of their economic recovery strategies following
                                                                                                                                     COVID-19. Australia’s tourism sector could be                                                       2
                                                                                                                                     in a vulnerable position if travel restrictions
                                                                                                                                     remain in place beyond that of competitor
                                                                                                                                                                                                                                         1
                                                                                                                                     nations, resulting in potential travellers who
                                                                                                                                     would be planning to travel Australia opting to
                                                                                                                                     travel to another country with similar attributes                                                   0
                                                                                                                                                                                                                                             Safety and security    Openess                         Infrastructure                   Natural resources
                                                                                                                                     as Australia.
                                                                                                     Rottnest Island,
                                                                                                    Western Australia                11
                                                                                                                                       World Economic Forum, (2019), The Travel & Tourism                Source: Deloitte Access Economics, Tourism Research Australia and World Economic Forum
                                                                                                                                     Competitiveness Report 2019, .                    environments (43%), safe and secure destination (27%), friendly and open citizens (27%), and Cities and attractions (24%)
2.4 Tourism businesses and employment                                                                                                                                                                                                                                                                                 Not surprisingly, the greatest number of tourism jobs are located in Australia’s major tourism capital
                                                                                                                                                                                                                                                                                                                                                        cities regions. While tourism jobs can be found right across the nation, tourism jobs are a mainstay of
                                  Tourism activity supports businesses and employment around the country. Being a labour-intensive sector,
                                                                                                                                                                                                                                                                                                                                                        employment in parts of regional Australia, comprising as many as six in ten jobs. This distribution of
                                  tourism is particularly strong at supporting employment in the Australian economy. As noted by the
                                                                                                                                                                                                                                                                                                                                                        employment is highlighted in Table 2.2, showing the proportion of jobs in a tourism region supported
                                  International Labour Organization:
                                                                                                                                                                                                                                                                                                                                                        by tourism in 2018-19. Across the ten most tourism reliant regions, tourism accounted for an average
                                                                                                                                                                                                                                                                                                                                                        of three out of ten jobs with the tourism share of employment as high as 60 per cent for Tasmania’s
                                  “Tourism is globally one of the key and fast                                                                                                                                                                                                                                                                          East Coast.
                                  growing vital sectors. It is among the top job
                                                                                                                                                                                                                                                                                                                                                        Table 2.2: Direct tourism employment by tourism region, 2018-19
                                  creating sectors due to its labour- intensive
                                                                                                                                                                                                                                                                                                       Wave Rock,
                                  nature and the large multiplier effect it has                                                                                                                                                                                                                  Western Australia
                                                                                                                                                                                                                                                                                                                                                             Tourism region                         State      Employment         Tourism region                            State      Employment
                                  on employment in other related sectors”12

                                  Tourism jobs                                                                                                                                                                                                                                                                                                               1    Melbourne                         VIC        95,808             11     South Coast                        NSW        15,307
                                  Prior to the recent disruptions faced by the tourism sector, the Tourism Satellite Account showed close
                                  to 665,000 Australians were directly employed in tourism in 2018-19.13 These are the jobs directly
                                  supporting tourism transactions, including jobs in tourism related industries such as accommodation,                                                                                                                                                                                                                       2    Sydney                            NSW        92,021             12     Australia's South West             WA         13,187
                                  cafes, restaurants and takeaway food services and travel agency and information centre services.
                                  In 2018-19, there were approximately 12.8 million Australians employed.14 This means one in twenty
                                  Australians in the workforce was employed directly in the tourism sector.                                                                                                                                                                                                                                                  3    Brisbane                          QLD        45,155             13     Hobart and the South               TAS        11,083
                                  In addition, tourism demand has flow-on effects in the chain of supply of goods and services for tourists.
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                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          25 VALUE OF TOURISM WHI TEPAPER
                                  These are the indirect flow on effects of tourism. Indirectly, tourism activity supported a further 370,000
                                  jobs across the country.                                                                                                                                                                                                                                                                                                   4    Destination Perth                 WA         38,488             14     Canberra                           ACT        10,955
                                  In total, tourism supported more than a million jobs in 2018-19. This is equivalent to one out of every
                                  12 jobs in Australia. In direct terms, tourism is the ninth largest employing industry in the Australian
                                  economy. Direct employment in the tourism industry is larger than that in each of the finance industry,                                                                                                                                                                                                                    5    Gold Coast                        QLD        29,764             15     High Country                       VIC        10,166
                                  agriculture and mining (Chart 2.5).

                                  chart 2.5: Comparison of direct employment by industry, 2018-19                                                                                                                                                                                                                                                            6    North Coast NSW                   NSW        24,316             16     Great Ocean Road                   VIC        9,802
                                                           1800

                                                           1600                                                                                                                                                                                                                                                                                              7    Adelaide                          SA         22,771             17     Central NSW                        NSW        9,214
                                                           1400
                                  Employed persons (000)

                                                                                                                                                                                                                                                                                                                                                             8    Tropical North Queensland         QLD        18,231             18     Peninsula                          VIC        9,082
                                                           1000

                                                           800
                                                                                                                                                                                                                                                                                                                                                             9    Sunshine Coast                    QLD        17,476             19     Geelong and the Bellarine          VIC        7,252
                                                           600

                                                           400
                                                                                                                                                                                                                                                                                                                                                             10   Hunter                            NSW        15,813             20     Central Coast                      NSW        7,092
                                                           200

                                                             0                                                                                                                                                                                                                                                                                          Source: Deloitte Access Economics and Tourism Research Australia
                                                                  Health care

                                                                                         Construction

                                                                                                                                Education

                                                                                                                                                            Accomodation

                                                                                                                                                                           Public Admin
                                                                                                        Professional services

                                                                                                                                            Manufacturing

                                                                                                                                                                                                                                                                                                     Mining

                                                                                                                                                                                                                                                                                                                                          Electricity
                                                                                Retail

                                                                                                                                                                                                                                 Finance

                                                                                                                                                                                                                                                              Wholesale trade

                                                                                                                                                                                                                                                                                Agriculture
                                                                                                                                                                                                    Transport

                                                                                                                                                                                                                                                                                                              IT
                                                                                                                                                                                          Tourism

                                                                                                                                                                                                                Other services

                                                                                                                                                                                                                                           Support services

                                                                                                                                                                                                                                                                                              Arts

                                                                                                                                                                                                                                                                                                                   Real Estate Services

                                                                                                                                                                                                                                                                                                                                                        12
                                                                                                                                                                                                                                                                                                                                                           Peter Van Rooij (International Labour Organization), ‘Promoting Tourism through Decent Work in Egypt’, International Labour Organization (15
                                                                                                                                                                                                                                                                                                                                                        November 2015) .
                                                                                                                                                                                                                                                                                                                                                        13
                                                                                                                                                                                                                                                                                                                                                           Technical note: the Australian Bureau of Statistics derives tourism employed persons by industry by multiplying ‘employed persons in each
                                                                                                                                                                                                                                                                                                                                                        industry at the national level’ by the proportion of value added attributable to tourism for that corresponding industry.
                                                                                                                                                                                                                                                                                                                                                        14
                                                                                                                                                                                                                                                                                                                                                           ABS, (2019), 5249.0 Australian National Accounts: Tourism Satellite Account 2018-19 reference year, .
Figure 2.3: Share of tourism employment in a tourism region, 2018-19

                                                                                               1         East Coast                      TAS         59%
                                                                                               2         Spa Country                     VIC         50%
                                                                                               3         Lasseter                        NT          42%
                                                                                               4         Kangaroo Island                 SA          39%
                                                                                               5         Phillip Island                  VIC         36%
                                                                                               6         High Country                    VIC         24%
                                                                                               7         Snowy Mountains                 NSW         23%
                                                                                               8         Whitsundays                     QLD         22%
                                                                                               9         Upper Yarra                     VIC         18%
                                                                                               10        Lakes                           VIC         18%
                                                                                             Source: Deloitte Access Economics and ABS

                                  Among Australians employed in tourism, a few                This figure is based on unpublished business
                                  distinct cohorts can be considered:                         registration data from the Australian Bureau of
                                  • The tourism career cohort: business owners               Statistics and represents a conservative estimate, as
                                     and employees who spend their careers                    it excludes businesses in tourism related industries
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                                                                                                                                                                                              27 VALUE OF TOURISM WHI TEPAPER
                                     working in tourism                                       where tourism contributed less than five per cent
                                                                                              of the industry’s gross value added (GVA).16 As at
                                  • The labour force (re)entry cohort: youth and             June 2019, only the construction industry had more
                                     carers re-entering the labour market, getting            businesses than tourism (with 394,500 businesses).17
                                     a foot in the door, and gaining valuable and
                                     transferable skills                                      While most businesses across Australia (63 per cent)
                                                                                              are non-employing businesses, this is not true for
                                  • Working holiday makers: international visitors           tourism: where more than half of tourism businesses
                                     supporting their Australian adventures with              were employing businesses in 2019 (51.2 per cent).
                                     local work                                               That said, tourism businesses remain mostly small
                                  • The seasonal workers: those employed in peak             businesses. The largest proportion of employing
                                     seasons, supplementing their incomes and                 businesses are micro, employing one to four people,
                                     gaining skills and experience.                           in line with the profile of all Australian businesses.
                                  For each of these cohorts, and all Australians              Reflecting the diversity of the tourism ecosystem,
                                  working in tourism, work in the sector helps                businesses in the tourism sector span a wide range
                                  develop in-demand skills (explored further in               of industries, from accommodation, food services,
                                  Section 5.1). For youth in Australia, tourism jobs          and transport, through to retail trade, cultural
                                  are particularly important as an entry point to the         services, and sports and recreation operations.
                                  labour market: people aged under 25 comprised               Tourism businesses are distributed all around the
                                  approximately 45 per cent of the accommodation              nation: while the highest numbers of businesses are
                                  and food services workforce in 2019, compared to            concentrated in the major cities, tourism businesses
                                  15 per cent across all industries.                          comprise a higher share of total businesses
                                                                                              in regional areas. This highlights the relative
                                  Tourism businesses
                                                                                              importance of tourism to regional economies.
                                  As at June 2019, there were 312,000 tourism
                                  businesses in Australia, up from 274,000 in 2014
                                                                                              15
                                                                                                 Tourism Research Australia, (2019), Tourism Businesses in Australia
                                                                                              June 2014 to 2019, .
                                  in every eight businesses across the country.15 In          16
                                                                                                 Tourism Research Australia, (2016), Tourism Businesses
                                  Tasmania and the Northern Territory, this share             2016, .
                                  businesses related to tourism (15.6 per cent and
                                                                                              17
                                                                                                 ABS, (2021), Business Indicators, .                           Northern Territory
3
                                  Tourism is a critical contributor to
                                  Australia's economy                                                                                                                                                                                                                                                                  Freycinet,
                                                                                                                                                                                                                                                                                                                        Tasmania

                                  3.1 The success of tourism in Australia                                                                                      Tourism’s strong performance has been a sustained trend: tourism’s growth has outpaced that of the
                                                                                                                                                               Australian economy, growing at almost twice the rate of the broader Australian economy from 2013-14 to
                                  The economic value of tourism to Australia is significant and well-established. Each year, the Australian
                                                                                                                                                               2018-19. Tourism GDP grew at an annual rate of 4.5 per cent over the period, compared to 2.5 per cent for
                                  Bureau of Statistics releases the national Tourism Satellite Account, using an internationally recognised
                                                                                                                                                               the Australian economy.
                                  approach to valuing tourism using the national accounting framework.
                                                                                                                                                               Over the last decade, visitor expenditure, including expenditure from both domestic and international
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                                                                                                                                                                                                                                                                                                                            29 VALUE OF TOURISM WHI TEPAPER
                                  Prior to COVID-19 disruptions, direct tourism gross domestic product (GDP) was $60.8 billion, following year-
                                                                                                                                                               visitors, has increased from $86 billion in 2009 to $152 billion in 2019, increasing at a remarkable rate
                                  on-year growth of 6.0 per cent, outpacing total GDP growth by 0.6 percentage points.18
                                                                                                                                                               of 5.9 per cent per year.
                                  At the same time, tourism labour productivity was increasing (+0.6 per cent) at a time where productivity
                                  across the whole economy was falling (-0.2 per cent).                                                                        Chart 3.2: Tourism expenditure mix in Australia, 2009 to 2019
                                  Overall, tourism’s share of Australia’s total GDP was 3.1 per cent, higher than the share of agriculture, forestry                        180
                                  and fishing (2.6 per cent), utilities (2.7 per cent) and information, media and communication (2.6 per cent).
                                  Further, the Australian tourism industry is more important to the Australian economy than the tourism                                     160                                                                                                                           $152
                                  industry in comparable economies such as the USA, Canada and Japan.
                                  Chart 3.1: Direct tourism as a percentage of GDP of top 20 countries in terms of value (USD)                                              140

                                                                                                                                                                                                                                                                                                           $45
                                                                                                                                                                                                                                                                                                                 30%
                                                            14%
                                                                                                                                                                            120                                                                $105

                                                            12%
                                                                                                                                                                            100        $86

                                                                                                                                                               $ billions
                                  Percentage of total GDP

                                                                                                                                                                                                                                                $31

                                                                                                                                                                                                                                                                                                           $39
                                                            10%
                                                                                                                                                                            80

                                                                                                                                                                                        $25
                                                            8%

                                                                                                                                                                                                                                                $27
                                                                                                                                                                            60                                                                                                                                   70%
                                                            6%

                                                                                                                                                                                        $23
                                                                                                                                                                            40

                                                                                                                                                                                                                                                                                                           $68
                                                            4%
                                                                                                                      3.1%

                                                                                                                                                                                                                                                $47
                                                                                                                                                                                        $38
                                                                                                                                                                            20
                                                            2%

                                                                                                                                                                             0
                                                            0%                                                                                                                        2009        2010        2011      2012       2013        2014         2015       2016        2017       2018        2019
                                                                        en

                                                                                                                                                 da
                                                                                         ay

                                                                                                                                        A
                                                                                                                         d
                                                                          n

                                                                                                                                                           n
                                                                                         ria

                                                                                         ds

                                                                                                                      li a
                                                                                           d

                                                                                                                                         d
                                                                         ce

                                                                                                                      UK

                                                                                                                                                  k

                                                                                                                                                                                  Australians' intrastate spend ($b)   Australians' interstate spend ($b)     International traveller spend in Australia ($b)
                                                                       ai

                                                                                                                    lan
                                                                                       an

                                                                                                                                      an
                                                                                                                                     US

                                                                                                                                                ar

                                                                                                                                                        pa
                                                                                                                                               na
                                                                     an

                                                                      ed

                                                                                      rw
                                                                                     lan

                                                                                                                    ra
                                                                                      st
                                                                    Sp

                                                                                                                                           nm
                                                                                     al

                                                                                                                                                      Ja
                                                                                                                                   nl
                                                                                                                  er
                                                                  Sw

                                                                                   Au

                                                                                                                                             Ca
                                                                                                                 st
                                                                                  No
                                                                   Fr

                                                                                   er
                                                                                 Ze

                                                                                                                                Fi
                                                                                                              itz
                                                                                                             Au

                                                                                                                                         De
                                                                                th

                                                                                                                                                               Source: Deloitte Access Economics and Tourism Research Australia
                                                                                 w

                                                                                                           Sw
                                                                              Ne
                                                                               Ne

                                  Source: Deloitte Access Economics, World Travel and Tourism Councill (2019), and ABS (2020)                                  18
                                                                                                                                                                 ABS, (2019), 5249.0 Australian National Accounts: Tourism Satellite Account 2018-19 reference year, .
3.2.2 Role in the broader economy
                                                                                                                                                                              Tourism plays an important role in the broader economy, from generating interest in Australia’s products
                                                                                                                                                                              overseas, as well as interest to invest, study and work in Australia.
                                                                                                                                                                              Inbound tourism can influence the way people around the world perceive Australia, and therefore plays an
                                                                                                                                                                              important role in shaping the understanding and positioning of Brand Australia.
                                                                                                                                                                              Tourism and merchandise exports
                                                                                                                                                                              Activity around international tourism is likely to increase the awareness of Australian products overseas,
                                                                                                                                                                              including manufactured products, food and wine. People who visit Australia will be exposed to a wide
                                                                                                                                                                              range of Australian products during their trip that they then want to source back in their home countries.
                                                                                                                                                                              This leads to greater demand for Australian exports, while supporting the development of stronger
                                                                                                                                                                              bilateral trade relationships between Australia and other countries.
                                                                                                                                                       Mount Killiecrankie,
                                                                                                                                                                  Tasmania
                                                                                                                                                                              There is some quantitative evidence of this intrinsic relationship between tourism and exports. The
                                                                                                                                                                              positive relationship shown in Chart 3.4 below suggests there is a relationship between the number
                                                                                                                                                                              of visitors to Australia from a specific source country, and the degree to which that country purchases
                                                                                                                                                                              Australian exports. Further, once controlling for differences in distance between Australia and the source
                                  3.2 Tourism – an integral part of the broader economy                                                                                       market and income per-capita, the analysis shows that a 1 per cent higher level of arrivals to Australia
                                  3.2.1 Role in Australia's exports                                                                                                           (as a percentage of the source market’s population) is associated with a 0.3 per cent higher level of
                                                                                                                                                                              Australian exports to a country (as a percentage of its GDP).
                                  Over time, exports have become an increasingly important driver of Australia’s economic activity. In 1975,
                                  exports accounted for 10 per cent of the size of our economy, but by 2019 they accounted for almost a                                       Chart 3.4: Correlation between Australian international tourist arrivals and merchandise exports, 2018
                                  quarter of all economic activity.
                                  Tourism plays an important role in Australian exports, accounting for nearly 15 per cent of total

                                                                                                                                                                              Greater number of visitors as a proportion of per-capita GDP
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                                                                                                                                                                                                                                                                                                                                                                         31 VALUE OF TOURISM WHI TEPAPER
                                                                                                                                                                                                                                                                                                                                                     Vanuatu
                                  exports in Australia.
                                  While Australia’s mining-related exports mean our goods exports exceed our service exports, over the past
                                  three decades, services have accounted for between 20 and 25 per cent of Australia’s total exports. This                                                                                                                                                                                                          Fiji

                                  is a substantial share and indicates that services exports will become increasingly important as Australia
                                  looks to diversify its exports to have a lesser reliance on mining-related exports.
                                  When it comes to Australia’s service exports, tourism is the dominant contributor. Tourism-related                                                                                                                                                                                                      New Zealand

                                  services account for almost 70 per cent of all of Australia’s service exports as indicated in Chart 3.3,
                                  with the contribution growing significantly over time, from less than 30 per cent of all services exports
                                  in 1975. The recovery of the tourism sector is of critical importance to Australia’s services exports and                                                                                                                                                                                        Singapore         Papua New Guinea

                                  exports more generally, supporting goals to diversify exports and provide a counterbalance to the cyclical                                                                                                                                                                                       Hong Kong SAR, China
                                  nature of Australia’s commodity product exports.
                                                                                                                                                                                                                                                        Ireland                       Nepal                                    Malaysia

                                  Chart 3.3: Share of Australian services exports, 1975 to 2019                                                                                                                                                                                               Sri Lanka
                                                                                                                                                                                                                                                    Denmark
                                                                                                                                                                                                                                                      Finland
                                                                                                                                                                                                                                                                                     Switzerland
                                                                                                                                                                                                                                                                     Sweden                   Belgium
                                                                                                                                                                                                                                                                             Chile                      Philippines
                                                                                                                                                                                                                                                                      Israel                                               Vietnam
                                    70%                                                                                                                                                                                                                                                  Netherlands
                                                                                                                                                                                                                                                                                                                    Korea, Rep.
                                                                                                                                                                                                                                                                             Canada               South Africa      Thailand
                                                                                                                                                                                                                                                                                   United Kingdom
                                                                                                                                                                                                                                                                    Spain
                                                                                                                                                                                                                                             Colombia
                                                                                                                                                                                                                                                                      Argentina Poland
                                   60%
                                                                                                                                                                                                                                                              Italy    Germany                              IndonesiaJapan
                                                                                                                                                                                                                                                                    France     Saudi Arabia        Bangladesh
                                                                                                                                                                                                                                                         Iran, Islamic Rep.
                                                                                                                                                                                                                                                                                  Pakistan
                                   50%                                                                                                                                                                                                                         Brazil
                                                                                                                                                                                                                                                 United States                                            India
                                                                                                                                                                                                                                                Mexico Russian Federation                                         China

                                   40%

                                   30%                                                                                                                                                                                                                                                                Greater proportion of merchandise exports as a proportion of GDP
                                          1975      1979       1983           1987       1991         1995   1999        2003         2007   2011   2015    2019

                                                                                 Tourism-related services    Non-tourism related services                                     Source: Deloitte Access Economics analysis using ABS merchandise export data (5368.0), ABS short-term arrivals data (3401.0), World Bank GDP
                                                                                                                                                                              and population data (2020)
                                                                                                                                                                              Notes: Merchandise exports do not include international tourism receipts. Exports are measured in value terms. Arrivals to Australia controls for
                                  Source: Deloitte Access Economics and ABS                                                                                                   differences in population and GDP for each country.
Tourism is a central contributor to Australia’s international brand, Brand Australia. Globally, Australia
                                                                                                                                                                               is renown as a tourism destination. In 2019 Australia once again ranked in the top ten in the World
                                                                                                                                                                               Economic Forum’s Travel & Tourism Competitiveness Index.22
                                                                                                                                                                               Australia’s international reputation contributes to the country’s appeal as a study destination. An
                                                                                                                                                                               international student survey in 2019 found that students decided on a location to study based on its
                                                                                                                                                                               ‘acceptance of international students’ (58 per cent), and ‘appealing culture/lifestyle’ (35 per cent), in
                                                                                                                                                                               addition to the quality and cost of education institutions and living expenses.23 These attributes are
                                                                                                                                                                               associated with Brand Australia: in the World Economic Forum’s international rankings, Australia was
                                                                                                                                                                               placed within the top 20 countries in terms of openness and safety.
                                                                                                                                                                               Analysis of the relationship between holiday arrivals to Australia and international student enrolments
                                                                                                                                                                               in Australia shows that there may be a link between the two that cannot be explained by income and
                                                                                                                                                                               distance between countries. Specifically, a 1 per cent increase of holiday arrivals to Australia as a
                                                                                                                                                              Mt Wellington,
                                                                                                                                                                  Tasmania     percentage of the source market’s population is associated with a 0.5 per cent increase in student
                                                                                                                                                                               enrolments in Australia as a percentage of the source market’s population. This relationship is consistent
                                                                                                                                                                               even once controlling for differences in populations, incomes, tertiary enrolment rates and distance
                                                                                                                                                                               between Australia and the source market (Chart 3.1).
                                  There is growing evidence that shows there is a causal link between tourism and exports. Research                                            This relationship suggests that there could be a link between the choice of destination of where to study
                                  by Madelona et al. (2017a) found that increased tourism has increased agri-food exports between the                                          and the extent to which citizens generally visit that country for tourism. This relationship may, in part,
                                  Netherlands and France. While other research by Madelona et al. (2017b) found that international inbound                                     be attributable to the impact of tourism on altering perceptions of a country in their home market or
                                  tourism to Portugal increased wine exports to the visitor source markets.19,20                                                               increasing awareness of Australia as a study destination. However, further research should be conducted
                                  Tourism and education                                                                                                                        to study the causal link between prior tourism visitation and choice of study destination.
                                  Australia is the fifth most popular destination for international students globally, with approximately
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                                                                                                                                                                                                                                                                                                                                      33 VALUE OF TOURISM WHI TEPAPER
                                  450,000 international students choosing to study in Australia in 2019.21 Tourism plays an important role                                     Chart 3.1: Correlation between international student enrolments in Australia and holiday arrivals to
                                  in promoting Australia as a study destination across the globe. A memorable travel experience in Australia                                   Australia, 2019
                                  may induce interest to study in Australia, or to send children to study in Australia. Around one in five
                                  international students in Australia have visited Australia prior to studying here, with over 60 per cent of
                                  students indicated they were previously in Australia for a holiday. People who come to study in Australia

                                                                                                                                                                               Greater number of international student enrollments in Australia
                                  contribute substantially to the tourism sector, by travelling throughout the country, attracting friends
                                  and family to come to visit them during their studies and returning for graduation ceremonies.

                                  Chart 3.5: Past purpose of visit among international education visitors
                                  Percentage of students within the first-         Reasons for initial visits for international
                                  3 months of study that are return-visitors       students within their first three months
                                                                                   of study
                                  100%
                                                                                                          9%
                                  90%                       20%

                                  80%                                                                     22%

                                   70%
                                                                                                          7%
                                  60%

                                  50%

                                  40%                       80%                                           62%
                                                                                                                                                                                                                                                  Greater number of holiday tourists to Australia
                                  30%
                                                                                                                                                                               Source: Deloitte Access Economics, Tourism Research Australia and Department of Education, skills and employment, International Education statistics
                                  20%                                                                                                                                          Notes: Analysis is the output of an added variable plot, which shows the correlation between enrolments and holiday arrivals, holding-constant
                                                                                                                                                                               differences in GDP per capita, population and distance between Australia and the source country (in log kms).
                                   10%

                                   0%
                                                                                                                                                                               19
                                                                                                                                                                                  Madaleno, A., Eusébio, C., Varum, C. (2017). International tourism and exports of agro-food products: a causality analysis. Anatolia: An
                                                            2019                                         2019                                                                  International Journal of Tourism & Hospitality Research, 27(2), 251-261.
                                             First vi sit          Return visit           Holiday               Working Holiday                                                20
                                                                                                                                                                                  Madaleno, A., Eusébio, C., Varum, C. (2017). Exports and Tourism: Testing the Causality. International Journal of Hospitality & Tourism
                                                                                                                                                                               Administration, 18(4), 444-458.
                                                                                          VFR                   Business                                                       21
                                                                                                                                                                                  United Nations, (2021), Global flow of tertiary-level students, .
                                  Source: Deloitte Access Economics and Tourism Research Australia                                                                             22
                                                                                                                                                                                  World Economic Forum, The Travel & Tourism Competitiveness Report 2019 (2019) .
                                  Notes: Visitors study whose previous visit was also for educational purposes were included in the ‘first visit’ category.                    23
                                                                                                                                                                                  QS International Student Survey (2019), .
Tourism, work and investment
                                  Tourism can also help generate interest in
                                  working and investing in Australia, which can fill
                                  skill shortages and increase foreign investment.
                                  Approximately 300,000 people visit Australia
                                  on working holiday visas each year, contributing
                                  to filling important regional skill shortages. A
                                  further 200,000 people visit Australia for the
                                  purpose of short-term employment. Data collected
                                  by Tourism Research Australia indicated nearly
                                  10,000 people visited Australia to investigate a
                                  possible business investment in 2018.24
                                                                                                                                           Australian War Memorial,
                                  Tourism and global connectedness                                                                       Australian Capital Territory

                                  Tourism provides an important platform for
                                  the global exchange of ideas and knowledge,
                                  promoting innovation and trade to support the                             longer-term outcomes that will generate broader
                                  broader economy. This is facilitated through the                          social and future economic benefit for Australia.
                                  staging of business events including conferences,                         Global conferences and congresses provide the
                                  meetings and exhibition, along with major                                 platforms for likeminded professionals with the
                                  cultural, leisure and sporting events. Events                             same passion to gather together to exchange
                                  connect and convene people across the world with                          knowledge, discuss and debate new ideas and
                                                                                                            forthcoming technologies. These interactions
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                                                                                                                                                                                         35 VALUE OF TOURISM WHI TEPAPER
                                  shared interests at a destination. In addition to
                                  participating at these events, the appeal of the                          lead to collaborations and partnerships being
                                  location, typically first as a tourist destination, is                    formed to pursue opportunities and innovations
                                  a strong influence to drive attendance at events                          that will lead to breakthrough discoveries and
                                  and in the selection of the destination itself.                           developments that save lives, change society and
                                                                                                            redefine best practices.

                                  Spotlight: Business events – key economic driver and                      Success stories
                                  fostering knowledge transfer, trade and investment                        The Swift International Banking Operations
                                  Business events provide the forums to bring                               (SIBOS) meeting in Sydney in 2018 attracted
                                  together groups of people with a common interest                          around 7,600 delegates from across 158
                                  or vocation, unlocking widespread collaboration                           countries, providing a timely platform to discuss
                                  and exchange of ideas. This sector is a major                             and refine trending topics, cementing Australia’s
                                  economic driver for the Australian economy, directly                      reputation as an innovative financial services
                                  contributing around $36 billion to the economy                            hub in the region. This was the third time the
                                  and providing employment to almost 230,000                                organisers had selected Sydney as the host
                                  Australians in FY19.25 During this period, 44 million                     destination, following successful events in 1997
                                  people attended business events in Australia, with                        and 2006. This event generated close to $40
                                  international business events visitors representing                       million in direct expenditure in Australia and
                                  one out of every five delegates. Previous research                        provided benefits to the local community through
                                  indicates around 46 per cent of international                             donations from SIBOS’ exhibitors to seven local
                                  business events delegates take a pre- or post-event                       charity organisations and over 2,500 meals
                                  trip.26 Even among interstate delegates, 13 per cent                      donated to community members in need.
                                  extend their visits beyond the conference with                            Overall, business events play a vital role to
                                  the economic benefits to destinations flowing to                          stimulate the visitor economy, contributes
                                  regions outside major capital cities.                                     to exports, inward investment, infrastructure
                                  Beyond the significant economic benefits, the                             development, and generating jobs and
                                  staging of business events in Australia provides                          opportunities across metropolitan and regional
                                                                                                            communities.
                                  24
                                     Data on visiting for possible business investment was only collected in the International Visitor Survey in 2018.
                                  25
                                     Business Events Council of Australia, (2019), The value of Business Events to Australia 2018-19                                    Clifton Beach,
                                  26
                                     Sustainable Tourism CRC, (2015), The national business events study, an evaluation of the Australian business events sector           Queensland
4
                                  Tourism is even more important to
                                  Australia's regions
                                  4.1 Importance of tourism to Australia’s regions
                                  A strong and competitive tourism industry has widespread benefits for Australia’s regions and residents.
                                  With many of Australia’s iconic attractions located in regional destinations, tourism has a both significant
                                  role to play and impact in regional economies.                                                                                                                                                                                                                                             Exceptional Kangaroo Island,
                                  Visitors travel outside capital cities and spend in the regions: in local cafes and restaurants, for retail                                                                                                                                                                                             South Australia
                                  purchases, on tours and transport. Regional destinations are home to 31 per cent of the national
                                  population but attract approximately 44 per cent of total tourism expenditure.
                                  Tourism expenditure makes a greater contribution to the economic activity in regional destinations                                  Chart 4.2: Tourism expenditure impact in urban and regional Australia, 2018-19
                                  than it does in major centres. There is a much higher level of visitor expenditure on a per capita basis in                                                                    100%
                                                                                                                                                                                                                  %"#                                                                                   Regional economies
                                  regional destinations than in cities: $8,822 per capita in the regions compared to $4,749 in the capital
                                                                                                                                                                                                                                                                                                        Major cities
                                  cities and Gold Coast.
                                  This flows on to tourism’s contribution to Gross Regional Product (GRP). In regional areas, tourism activity
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                                                                                                                                                                                                                                                                                                                                                    37 VALUE OF TOURISM WHI TEPAPER
                                  contributes an average of $4,392 per resident compared to $2,339 per resident in the major cities
                                  underlining how critical tourism is to the economic activity in regions.
                                                                                                                                                                                                                   %
                                                                                                                                                                                                                 32%
                                                                                                                                                                                                                                         East Coast
                                  Chart 4.1: Tourism expenditure impact in urban and regional Australia, 2018-19
                                                                                                                                                                                                                                      Phillip Island
                                   $10,000
                                                                                                                                                                                                                                  Spa Country
                                                                  $8,822
                                    $9,000
                                                                                                                                                                                                                                               High Country
                                    $8,000
                                                                                                                                                                                                                                  Upper Yara Tropical North
                                                                                                                                                                                                                 10%
                                                                                                                                                                                                                 $"#
                                    $7,000                                                                                                                                                                                                    Queensland
                                                                                                                                                                                                                                                   Coast Alice Springs
                                                                                                                                                                                                                                              Gold Barkly                                 West Coast
                                    $6,000                                                                                                                                                                                                                              Coral Coast
                                                                                                                                                                                                                                      Fraser Coast

                                                                                                                                                                      Tourism contribution (% of regional GRP)
                                                                                                                                                                                                                                                         South West
                                                                                     $4,749                                                                                                                              Penninsula                   Hobart
                                    $5,000                                                                                                                                                                                                       Central Highlands
                                                                                                                                     $4,392
                                                                                                                                                                                                                                                  Launceston Melbourne East
                                    $4,000                                                                                                                                                                                                                          Flinders Ranges and
                                                                                                                                                                                                                   $                             Geelong       Outback NSWOutback
                                                                                                                                                                                                                   3%                                                             Darwin
                                    $3,000                                                                                                                                                                                                              Adelaide Hills
                                                                                                                                                                                                                                                        Adelaide
                                                                                                                                                       $2,339                                                                   Macedon                        Melbourne
                                                                                                                                                                                                                                                           Brisbane
                                                                                                                                                                                                                                                        Hunter      SydneyGladstone Lichfield
                                    $2,000                                                                                                                                                                                                    Wimmera
                                                                                                                                                                                                                                                      Murray East Perth Capricorn                                Outback
                                    $1,000                                                                                                                                                                                                                                                                      Queensland

                                         $0                                                                                                                                                                                                                                              Macdonnell
                                                                    Expenditure per capita                                      GRP per person (average per region)                                                 1%
                                                                                                                                                                                                                  !"#                                                                                  Mackay
                                                                                        Regional               Major City (incl. Gold Coast)

                                  Source: Deloitte Access Economics, Tourism Research Australia and ABS
                                  Notes: Average GRP per person is calculated as the average contribution of tourism to GRP across regions.

                                  Tourism-related industries contribute twice as many jobs (from a share perspective) in regional locations
                                  than in the major cities. Outside of the capital cities and the Gold Coast, approximately one in nine jobs
                                                                                                                                                                                                                   0%
                                                                                                                                                                                                                   !
                                  was in tourism, compared to about one in twenty jobs in the major cities.
                                                                                                                                                                                                                   20,000       40,000        60,000       80,000     100,000 120,000 140,000 160,000 180,000 200,000
                                  The regions in which tourism is critical tend to be lower income regions (considered on a GRP per person
                                  basis). In the lowest income quartile of regions, 10 per cent of income is sourced from tourism, with one                                                                                                                             GRP per capita

                                  in every six jobs in the tourism industry, on average, compared to 3 per cent or one in every 14 jobs in the                        Source: Deloitte Access Economics and Tourism Research Australia
                                  higher income regions.                                                                                                              Notes: Tourism contribution (% of regional GRP) – y-axis- is a log scale that has been re-labelled for readability
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