Quality Assurance at Fanshawe College - Lane D. Trotter, Ed.D. Senior Vice President Academic Fanshawe College
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Quality Assurance at
Fanshawe College
Lane D. Trotter, Ed.D.
Senior Vice President Academic
Fanshawe College
Presentation Outline • Overview of Fanshawe College • Definition of Quality Assurance • Policy Framework • Program development / renewal • Program Reviews ‐ One year follow-ups • Key Performance Indicators (KPIs) • External Audits and Accreditations • Concluding comments
Overview of Fanshawe College
Overview of Fanshawe College
London Campus
Woodstock Campus
Students:
• 17,350 FT
• 26,000 PT
Centre for Digital Simcoe Campus
and Performance Arts
Campus locations:
• London
• St. Thomas / Elgin
• Woodstock / Oxford
Centre for Applied
• Simcoe / Norfolk Transportation Technologies
St. Thomas Campus
Operating Budget:
• $205M
Overview of Fanshawe College
2011/12 Full-Time Post-Secondary Programs by
Credential Awarded
60
54 Total = 116
50
40
30 21 20
16
20
5
10
0
Certificate Diploma Advanced Graduate Collaborative/
Diploma Certificate Applied Degrees
Definition of Quality Assurance
Quality Assurance Definition: Are the Policies, Procedures and Practices utilised by Fanshawe College to ensure that the College provides students with the best educational experience possible by having programs and curriculum that are current and services that support students’ needs
Policy Framework
Policy Framework
Board of Governor Policies:
– A-05 Vision and Mission Ends Policies:
Set the expectations of the
– A-35 Student Success Board on what the College is
– A-40 Meeting Labour Market Needs to achieve
– D-30.05 College Advisory Committees
– D-35 Commitment to Quality Executive Limitations
– D-36 College Programming Policies:
Set the expectations by the
– D-37 Research and Innovation Board on what the President
shall not fail to do
– D-40 Interaction with Students
– D-55 Health and Safety
Policy Framework
Vision:
Unlocking Potential
Mission:
Board of Governor Policies: Provide pathways to success to
success, and exceptional learning
– A-05 Vision and Mission experience, and a global outlook to
– A-35 Student Success meet student and employer needs.
– A-40 Meeting Labour Market Needs
– D-30.05 College Advisory Committees
– D-35 Commitment to Quality Executive Limitations
– D-36 College Programming Policies:
Set the expectations by the
– D-37 Research and Innovation Board on what the President
shall not fail to do
– D-40 Interaction with Students
– D-55 Health and SafetyPolicy Framework
Vision:
Unlocking Potential
Mission:
Board of Governor Policies: Provide pathways to success to
success, and exceptional learning
– A-05 Vision and Mission experience, and a global outlook to
– A-35 Student Success meet student and employer needs.
– A-40 Meeting Labour Market Needs
– D-30.05 College Advisory Committees
The President shall not fail to:
– D-35 Commitment to Quality 1. Student Satisfaction with courses
– D-36 College Programming or programs
2. Quality of teaching as evaluated
– D-37 Research and Innovation by students
3. Availability of services, facilities
– D-40 Interaction with Students and equipment to meet students’
– D-55 Health and Safety needs
4. Graduate satisfaction
5. Graduate employment rate
6. Employer SatisfactionPolicy Framework College Council Policies: – 2-A-02 Enrolment of FT Students in – 2-C-05 Academic Standing a PS course – 2-C-06 Academic Withdrawals and – 2-A-03 Admission of Students to College Termination Applied Degree, Diploma and Certificate – 2-F-01 FT PS Students Taking CE Courses Programs – 2-G-01 Student Code of Conduct – 2-A-10 Prior Learning Assessment – 2-G-02 Student Appeal of a Decision – 2-B-01 FT PS Academic Calendar Affecting Academic Standing or – 2-B-02 Content of College programs Progression – 2-B-10 Program and Course information – 2-G-03 Student Concerns and Complaints – 2-B-17 Graduation from Approved – 2-G-04 Academic Offences College Programs – 2-G-06 Appeal of Decision Under Students – 2-B-18 Fanshawe College Credentials Code of Conduct – 2-C-02 Evaluations – 2-J-03 Complaint Policy for Ombuds Office – 2-C-04 Course Grade System
Policy Framework
College Council Policies:
Advises the President on the creation,
rescission, modification, and monitoring of
academic policies and procedures of the
College as well as other matters concerning
the educational mission of the CollegePolicy Framework Senior Leadership Council Policies: – 2-A-01 Managing Program, Course and – 2-B-22 FT PS Program Revitalization and Student Records Rationalization – 2-A-09 The accommodation of Applicants – 2-D-01 College Chaplain Services & students with Disabilities – 2-E-01 Student Fees – 2-A-11 Articulation / Credential – 2-E-02 Student Awards Recognition – 2-F-02 Program-Course Delivery Consistency – 2-B-03 Review and Formal Evaluation of – 2-I-01 London Campus Library Policy, Part 1 - College Programs Print Materials – 2-B-04 Incidental Cancellation of Classes – 2-I-02 London Campus Library Policy, Part 2 - – 2-B-05 Academic Space Scheduling and Interlibrary Loans Timetables – 2-I-01 London Campus Library Policy, Part 3 - – 2-B-06 Co-operative Education Programs Non-Print Materials – 2-B-12 Assigned Off Campus Academic – 2-I-06 Instructional Equipment Loan Service Activity – 2-J-01 Student Work Projects – 2-B-19 Terms of Reference – College – 2-J-02 Graduation Ceremonies Advisory Committees
Policy Framework
Senior Leadership Council Policies:
Advises the President on:
1) general policy and management issues;
2) positioning the College as a results based
organisation;
3) change management and all new major
initiatives; and
4) alignment of College committees with
core business and strategy.Program Development / Renewal
Program Development / Renewal
Program Development / Renewal
New Program Development and Renewal
10
8
6 6 6
5 5
4 4
3 3
2 1
2
0
1 1 1 1 1
0
Sep 07 - Apr 08 Sep 08- Apr 09 Sep 09-Apr 10 Sep 10-Apr 11 Sep 11-Apr 12
New Programs Program Modifications Suspended ProgramsProgram Development / Renewal
Balanced Scorecard – Performance Metrics
Pathways, Student
Program Quality Student Activity Financial Quality
Choice and Labour
(25%) (25%) (25%)
Market (25%)
Balanced Scorecard Scale: 1 - 5
Unsatisfactory Marginal Satisfactory Very Good Exceptional
1 – 1.75 > 1.75 – 2.5 >2.5 – 3.25 >3.25 – 4.0 >4.0Program Development / Renewal
Pathways, Student Choice and Labour Market
Pathways - 25%
Articulations - 25% >= 5 (ON and
0 1-2 3 4-5
(n.a. for Prep & Grad Certs) beyond)
External Formal
0 1 2+
Collaborations - 0%
Laddering - 25% 0 1 2+
Bridging - 25%
0 1 2+
(n.a. for Grad Certs)
Level 1 Course Failure Rate
> 1 SD > Mean Mean < 0.25 SD < 1 SD
25%
Student Choice - 25%
# of Delivery Options
1 2 3+
50%
# of Intakes
1 2 3 4 5+
35%
# of Interprofessional
0 1 2+
Collaborations -15%
Labour Market Responsiveness - 50%
KPI Related Employment - 100%* < 1 SD < Mean Mean + 0.5 SD + 1 SD
PATHWAYS, STUDENT CHOICE AND LABOUR MARKET - 25% Sub-ScoreProgram Development / Renewal
Program Quality
Program Excellence - 40%
KPI Student
< 1 SD < Mean Mean + 0.4 SD + 1 SD
Satisfaction - 25%*
KPI Graduate
< 1 SD < Mean Mean + 0.4 SD + .75 SD
Satisfaction - 25%*
KPI Employer
< 1 SD < Mean Mean + 0.3 SD + 0.5 SD
Satisfaction - 0%*
KPI Graduation
< 1 SD < Mean Mean + 0.75 SD + 1.25 SD
Rate - 25%*
Program SFS Score
< 1 SD < Mean Mean + 0.75 SD + 1.25 SD
10%
OSAP Default Rate - 15% > 1 SD Mean + < Mean < 0.25 SD < 1 SD
Accreditation, Certification & Licensing - 40%
Program
n.a. NO PARTIAL FULL
Accreditation - 50%
Graduate Testing
< 60 61 - 70 71 - 80 81 -90 > 90
Outcomes - 50%
Applied Research - 20%
1 2 3+ INT or >=1
Student Research 50% 0
INTERNAL INTERNAL EXT
1 2 3+ INT or >=1
Faculty Research -50% 0
INTERNAL INTERNAL EXT
Faculty Scholarship - ON HOLD
Experiential Learning - ON HOLD
PROGRAM QUALITY - 25% Sub-ScoreProgram Development / Renewal
Student Activity
Conversion Rate - 40%
Eligible Applicants to
7:1
Target - 50%
# of Offers to Reg as of
>5:1 3.6-5:1 3-3.5:1 2-3:1Program Development / Renewal
Financial Quality
Revenue - 25%
PS Grant
PS Tuition
International Tuition Revenue amounts by category for information purposes only
Misc Rev /Prog
Specific/ Co-op Fees
$500,001 - $1,000,001 - $3,000,000 and
Total RevenueProgram Reviews
Program Reviews
Framework: Be conducted for all
programs a minimum of once
• MTCU Binding Policy Directives every 5 years. For programs
• Board Policy D-36 that require mandatory
accreditation, the program
• College Policy 2-B-03 review is to occur at least
one year before the
• College Policy 2-B-22 accreditation. In addition
there is a 1 year follow upProgram Reviews
Framework: Be conducted for all
programs a minimum of once
• MTCU Binding Policy Directives every 5 years. For programs
• Board Policy D-36 that require mandatory
accreditation, the program
• College Policy 2-B-03 review is to occur at least
one year before the
• College Policy 2-B-22 accreditation. In addition
there is a 1 year follow up
116 FT programs
/ 5 = 37
68 CE programsProgram Reviews
Program Review Event Flow Chart
Event 1: Program Identified
Event 2: Orientation to Process Meeting
Event 3: Program Mapping Phase I and II
Fanshawe uses Event 4: Review of S&P data and Int. Assess. report
an 8 step / event
model for its
Program Reviews Event 5: External Focus Group Meetings
Event 6: Final Report Creation
Event 7: Presentation of report to CAC
Event 8: Action and Follow UpKey Performance Indicators
Key Performance Indicators Role of KPIs: • Are mandated by the Ministry of Training Colleges and Universities (MTCU) • Are carried out on an annual basis by a third party company the collects data on all 24 Ontario colleges. • KPI results can positively / negatively impact a portion of the General Purpose Operating Grant (GPOG) • Provide benchmarking data for the colleges on how they are doing against their own past performance as well as against the other colleges
Key Performance Indicators
KPI Graduation Rate
Fanshawe vs. Province
75%
70% 69.3%
65%
65.0%
60.1%
60%
56.1%
55%
50%
2005/06 2006/07 2007/08 2008/09 2009/10 2010/11 2011/12
Fanshawe ProvinceKPI Student Satisfaction with Overall Quality
Of Learning Experiences in the Program
82% 83% 81% 81% 80%
100% 80% 82% 80% 82% 81%
80% 82% 81%
82% 80% 80%
60%
40%
20%
0%
2007/08 2008/09 2009/10 2010/11 2011/12
Province Southwest Ontario * Fanshawe
*Southwest Ontario Colleges includes Conestoga, Fanshawe, Lambton and St. ClairKPI Student Satisfaction with Overall Quality of Learning
Experiences in the Program – Fanshawe’s Provincial Placement
100%
88% 89% 88% 87%
87%
90%
83%
82% 81% 81%
80% 80%
77% 77% 76%
70% 73% 72%
60%
2007/08 2008/09 2009/10 2010/11 2011/12
Fanshawe Highest College Lowest College Provincial AvgKey Performance Indicators
KPI Employment Rate
92% 89% 87% 85% 86%
91% 91%
100% 86% 85% 84%
91%
89%
80% 85% 83% 83%
60%
40%
20%
0%
2006/07 2007/08 2008/09 2009/10 2010/11
Province Southwestern Ontario Fanshawe
* Southwestern Ontario Colleges include Conestoga, Fanshawe, Lambton, Mohawk, Niagara and St. Clair CollegesProfessor Feedback by Mean Score
Full-Time Post-Secondary Programs
5.00
4.41 4.41 4.41 4.35 4.36 4.37 4.40 4.35
4.00
3.00
2.00
1.00
0.00
Fall Winter
2008/09 2009/10 2010/11 2011/12
Instructional Feedback Survey (IFS) was revised and renamed to the Student Feedback Survey (SFS).
The SFS was rolled-out College-wide in Fall 2011.Key Performance Indicators
KPI Employment Rate
90.0%
88.0%
Fanshawe’s Employment Rate = 86%
86.0%
84.0%
82.0%
80.0% 84%
83%
81%
78.0% 81%
76.0%
Province ITAL Colleges Access Colleges Large Colleges
2010/11 Results Fanshawe
• ITAL include Humber, Conestoga, and Sheridan
• Access Colleges include Centennial, Fanshawe, George Brown, and Mohawk
• Large Colleges include Algonquin, Centennial, Fanshawe, George Brown, Humber, Mohawk, Seneca, and SheridanKey Performance Indicators
KPI Graduate Employment Rate
Fanshawe’s Provincial Placement
100%
94% 94%
95%
92% 91% 90%
89%
90%
89%
87%
85% 85% 86%
86%
84%
80%
77%
75%
74%
73%
70%
2006/07 2007/08 2008/09 2009/10 2010/11
Fanshawe Highest College Lowest College Provincial AvgKey Performance Indicators
KPI Employer Satisfaction Rate
95.0%
Fanshawe’s Employer Satisfaction Rate = 93.5%
94.0%
93.0%
92.0%
93.2%
92.8%
92.5% 92.6%
91.0%
90.0%
Province ITAL Colleges Access Colleges Large Colleges
2010/11 Results
• ITAL include Humber, Conestoga, and Sheridan
• Access Colleges include Centennial, Fanshawe, George Brown, and Mohawk
• Large Colleges include Algonquin, Centennial, Fanshawe, George Brown, Humber, Mohawk, Seneca, and SheridanExternal Audits and Accreditations
External Audits and Accreditations
• In addition to the internal QA structures, the
college also undergoes regular external reviews:
– Program Quality Assessment Process Audit (PQAPA)
– Post Secondary Education Quality Assurance Board
(PEQAB)
– External program accreditationsExternal Audits and Accreditations PQAPA: • Is administered through the Ontario College Quality Assurance Service • Occur on a 5 year cycle • Low ratings can impact part of the GPOG allocation for college funding (as can low KPI ratings) • OCQAS has been internationally accredited by the International Network of Quality Assurance Agencies for Higher Education (INQAAHE) and as of 2015, will shift PQAPA from an audit structure to an accreditation structure
External Audits and Accreditations
Overview of the PQAPA Process:
Source: http://www.ocqas.org/process.htmlExternal Audits and Accreditations PEQAB: • Ministerial consent is required for anyone seeking, either directly or indirectly, to grant a degree • There is a application process to PEQAB • PEQAB reviews degrees and makes a recommendation to the Minister for approval • College degrees are approved through this process • The approval for the degree is normally 5-7 years and then the Colleges have to undergo a Consent for Renewal (re-accreditation)
External Audits and Accreditations
External Accreditation:
• Many programs at Fanshawe undergo a regular program
accreditation:
– The majority of the Nursing and Health Science programs require
external accreditation from various bodies ranging from the CMA,
CASN, CoDH, CoPh, etc. for students to be eligible for entry to
practice
– Programs such as Transport Canada aviation programs also require
mandatory accreditations and audit as a condition for entry to
practice
– Other programs may not require mandatory accreditation but
pursue accreditation as a means of ensuring currency
• Accreditations can range in length from 1 year to 7 yearsConcluding Comments
Concluding Comments
Quality Assuranceof High Quality organisations
Characteristics
• is a means of ensuring consistency
• it does not guarantee quality
• but it can provide the basis for quality by:
on-going self evaluation
comparison of how your institution is performing relative
to other institutions / organisations
setting standards to achieve and measuring progress
toward(s) targets
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