Information pack Director, Property and Asset Management - West Kent Housing Association
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Information pack Director, Property and Asset Management
Summer 2020
Dear candidate
West Kent Housing Association – Director, Property and Asset Management
Thank you for your interest in this exciting opportunity to join West Kent Housing
Association (West Kent). I enclose the information that you will find helpful in
completing your application. To apply please can you:
• Submit an up-to-date CV, including current package;
• Enhance your application with a personal statement;
• Complete the combined Declaration and Equal Opportunities Data form (a separate word
version of this form is available);
• Provide contact details for 2 professional referees, one of which is your current or most
recent employer. References will only be sought with agreement of the appointee;
• Let us know if you cannot make the published interview and selection dates.
Once complete, please send your application (preferably in MS Word format) by email to
Sue Manning: talent@foresthr.co.uk.
It is your responsibility to ensure that we receive your application. We acknowledge all
applications. if you do not receive confirmation of receipt of your application from us within
two days of sending, please call Heather Taylor, Executive Assistant, Forest HR on 07779
629455 to ensure that it has arrived safely. You should use a secure email address from
which to send your application as our system may filter out emails if it believes them to
have been sent from unsecured sites. In order to avoid last-minute issues, we also suggest
that you allow yourself ample time to submit your application in advance of the deadline.
Applications must be received by noon, Thursday, 13th August 2020, and details of the
key dates for the recruitment process can be found at the end of the information pack.
Please contact me direct if you wish to have an informal discussion about the role or if
you have any questions email sue@foresthr.co.uk. I will be delighted to arrange to
speak to you.
We look forward to hearing from you and do hope that you decide to apply.
Kind regards,
Sue Manning
Director, Forest HR Ltd
Contents Page Welcome letter from our Chief Executive, Tracy Allison 1-2 Job details 3 Person details 4 Main terms and conditions of employment 5 Key dates for the recruitment process 6 A full copy of this job information pack and the combined Declaration and Equal Opportunities Data form can be downloaded from the West Kent website (see the section Working for Us) and the Forest HR website: www.foresthr.co.uk/recruitment Additional information The West Kent website has a wealth of information on it that prospective candidates will find useful and therefore we haven’t sought to include any extracts within this pack. However, if you have any specific questions that you cannot find the answers to, please contact us. A copy of the annual report and financial statements for 2019 are available to download - https://www.westkent.org/about-us/reports-and-strategies/annual- reports-and-financial-statements/
WELCOME FROM OUR
CHIEF EXECUTIVE, TRACY ALLISON
We’re going places – and we are looking for talented people to help us go even further.
As new Chief Executive, I am looking for a fanastic individual to join my Executive Team.
If you are passionate about the role a housing association can play in society and believe
the values of an organisation are what makes it special, then this new exciting role with
West Kent is for you.
Our vision is to deliver places to live and space to grow for our current and future
residents.
We want to provide homes and build communities our residents are proud to live in and
our new Strategic Plan has the ambition to increase our homes in management to 10,000
by 2025. We also plan to re-shape our property portfolio so we better meet the current
and future local needs across Kent and Medway.
If you relish the challenge of stepping into a newly created role and want a job where you
are shaping the future of a leading local organisation then read on.
We need an individual who can work with the senior leadership team to lead and manage
ambitious change, whilst demonstrating the values and customer focus that have built our
exceptional reputation.
You don’t need to come from the social housing sector - we are genuinely only interested
in your skills, ability and your passion to make a difference. We value diversity and are
keen to achieve diversity and inclusion in how we deliver our services, in our work with
communities and as an employer. BAME people are under represented in our Executive
Team and are particularly encouraged to apply.
You will provide the strategic vision for West Kent’s property and asset management,
ensuring our properties meet the current and future local needs across Kent and Medway.
This new role provides a fantastic opportunity to re-set and then implement our new asset
management strategy. Your long term thinking will shape an effective whole life asset
management approach and you will put in place the framework for all investment plans,
retro-fit, remodelling or disposal decisions to ensure delivery.
You will be passionate about providing excellent customer services and have a track
record in successful partnership working with all stakeholders, particularly with tenants
encouraging their active involvement in setting, monitoring and scrutinising our services to
shape future delivery.
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You will have a proven track record in the strategic planning and delivery of residential
property and estates management.
You will think commercially and have experience of managing large scale contractors in a
customer focused business. You will have comprehensive financial, project and risk
management experience across the full remit of Asset Management and Property
Services. You will know how to keep our homes safe, with substantial experience of
ensuring compliance with all relevant health and safety legislation, appropriate codes of
practice and regulations and operating codes of practice.
I hope that you find the information in our pack and on our website of interest and that
you decide to apply.
Tracy Allison
Chief Executive,
West Kent Housing Association
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JOB DETAILS: DIRECTOR, PROPERTY and ASSET MANAGEMENT
Reports to: Chief Executive
Purpose:
We want to provide homes and build communities our residents are proud to live in. We
have the aspiration to increase the homes in management to 10,000 by 2025.
Responsibilities:
Provide strategic vision for West Kent’s Property and Asset Management, ensuring our
properties meet the current and future local needs across Kent and Medway. Position
West Kent as a key influencer in the Kent Housing Group. Contribute to the wider local
and national housing agenda, maintaining and growing our position as a key partner and
policy influencer within Kent and Medway: nurturing relationships and developing
productive partnerships.
• Develop and implement our asset management strategy, responding to the new
Homes Standard, zero carbon targets and improve energy efficiency for our
homes.
• Develop and apply an effective asset management whole life assessment to
inform investment plans, retro-fit, remodeling or disposal decisions. Identify and
take advantage of all grant initiatives available and procurement framework
initiatives.
• Ensure building safety. Maintain the condition of our stock and estates. Deliver an
effective risk and compliance assurance framework.
• Provide efficient and effective customer focused services for; responsive repairs,
void repairs, planned property investment and servicing.
• Lead and promote partnership working with all stakeholders, particularly with
tenants encouraging their active involvement in setting, monitoring and scrutinising
our services to shape future delivery.
Measures:
Property
• Occupancy 100%.
• Building safety 100%.
• Deliver Upper Quartile customer satisfaction.
• Deliver to target cost per unit for maintenance.
• >94 % meeting our repairs promise.
• Zero carbon measures.
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5
PERSON DETAILS: DIRECTOR, PROPERTY and ASSET MANAGEMENT
Qualifications and skills:
• Degree level education or equivalent through relevant training/experience.
• A relevant property related professional qualification, e.g. RICS, supported by
continuing professional memberships and evidence of keeping professional
knowledge and skills up to date, OR
• A relevant building safety related professional qualification e.g. IOSH,
supported by continuing professional memberships and evidence of keeping
professional knowledge and skills up to date.
• Strong, up to date and relevant professional knowledge.
• Ability to build strong, effective and productive relationships.
• Ability to communicate complex business information to a variety of
audiences.
• Excellent communication skills across the full breadth of written, verbal,
presentation and digital media.
Expertise:
• Track record in strategic planning and delivery of residential property and
estates management.
• Commercial thinking; identifying and evaluating opportunities, negotiating long
term strategic partnerships.
• Personal influence; working effectively with boards, committees, customer
panels and stakeholder groups.
• Experience of managing a large scale contractors in a customer focused
business.
• Comprehensive financial, project and risk management experience across the
full remit of Asset Management and Property Services including meeting legal
requirements and high standards of regulatory assessment.
• Substantial experience of ensuring compliance with all relevant health and
safety legislation, appropriate codes of practice and regulations and operating
codes of practice.
• Experience of successfully inspiring, leading, driving and developing modern,
high quality, responsive and customer focused services.
• Experience of leading substantial, and successful business transformation
and change management.
Desirable:
• Experience gained in an organisation of a reasonable scale and complexity.
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6Main terms and conditions (for information purposes only)
Up to £100k. The appointment will take into account
Salary
current salary, skills and experience.
25 days annual leave increasing to 30 days with service,
plus Bank holidays.
Leave entitlement
Employees have the opportunity to buy and sell one
week’s annual leave.
Our head offices are based at 101 London Road,
Location
Sevenoaks, Kent, TN13 1AX.
Notice period Three months.
West Kent offers employees membership of our West Kent
Group Personal Pension Scheme with Royal London.
Employees are required to contribute at least 3% of their
Contributory pension scheme
salary. West Kent, at its discretion, will double match your
own contribution up to a maximum of 10% of your basic
salary.
We provide life assurance over for employees based on
Life assurance
three times your annual basic salary.
Free membership of a health cashplan scheme is provided
Health and wellbeing together with access to a range of additional wellbeing
benefits.
The post holder needs to have a driving licence and a car
Mobility
to fulfil the role.
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5Key dates for the recruitment process
Closing date: Noon, Thursday, 13th August 2020.
Initial Interviews: Tuesday, 25th August 2020.
Final Interviews: Friday, 18th September 2020.
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