Increasing the Use of Monoclonal Antibodies in Virginia - Thursday, February 11, 2021 11:00 a.m - 12:00 noon

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Increasing the Use of Monoclonal Antibodies in Virginia - Thursday, February 11, 2021 11:00 a.m - 12:00 noon
Increasing the Use of Monoclonal
      Antibodies in Virginia

         Thursday, February 11, 2021
           11:00 a.m. – 12:00 noon
Increasing the Use of Monoclonal Antibodies in Virginia - Thursday, February 11, 2021 11:00 a.m - 12:00 noon
Housekeeping
• Webinar is being recorded
• All participants are in listen-only
  mode
• Ask questions or make comments
  by typing in the Questions box
• Slides are available for download
  in the Handouts section of the
  webinar control panel
• Feedback survey will launch at
  conclusion of the webinar
Increasing the Use of Monoclonal Antibodies in Virginia - Thursday, February 11, 2021 11:00 a.m - 12:00 noon
AGENDA
1.   Welcome and Objectives
     –   Abraham Segres, VHHA

2.   COVID-19 Novel Therapeutics: Update on Monoclonal Antibody Agents
     –   Dr. Chris Ghaemmaghami, VDH

3.   Use Case #1 – Sentara Healthcare
     –   Dr. Joel Bundy

4.   Use Case #2 – Inova
     –   Dr. John Paul Verderese and Erin Hodson

5.   Questions & Answers
6.   Closing Remarks
Increasing the Use of Monoclonal Antibodies in Virginia - Thursday, February 11, 2021 11:00 a.m - 12:00 noon
Objectives
1. Provide a status report on the current use of
   monoclonal antibodies across the
   Commonwealth.
2. Share experiences and insights from providers
   currently using monoclonal antibodies in
   Virginia.
3. Provide guidance on how to increase use of
   monoclonal antibodies in Virginia.
Increasing the Use of Monoclonal Antibodies in Virginia - Thursday, February 11, 2021 11:00 a.m - 12:00 noon
COVID-19 Novel Therapeutics:
Update on Monoclonal Antibody
           Agents

            VHHA
          2/11/2021
Increasing the Use of Monoclonal Antibodies in Virginia - Thursday, February 11, 2021 11:00 a.m - 12:00 noon
VHHA Bed Capacity Report

6
Increasing the Use of Monoclonal Antibodies in Virginia - Thursday, February 11, 2021 11:00 a.m - 12:00 noon
Clinical background

7
Increasing the Use of Monoclonal Antibodies in Virginia - Thursday, February 11, 2021 11:00 a.m - 12:00 noon
EUA
Increasing the Use of Monoclonal Antibodies in Virginia - Thursday, February 11, 2021 11:00 a.m - 12:00 noon
Latest EUA News
    February 09, 2021
    • The U.S. Food and Drug Administration issued an
      emergency use authorization (EUA) for
      bamlanivimab and etesevimab administered
      together for the treatment of mild to moderate
      COVID-19 in adults and pediatric patients
    • Bamlanivimab and etesevimab bind to different
      but overlapping sites on the spike protein of the
      virus.

9
Increasing the Use of Monoclonal Antibodies in Virginia - Thursday, February 11, 2021 11:00 a.m - 12:00 noon
High Risk Criteria

10
SARS-CoV-2 Neutralizing Antibody LY-CoV555 in
     Outpatients with Covid-19: Hospitalization Incidence
                                                                 Graphic credit: University of Washington
                                 7
                                                                                                              6.30
                                 6
 Hospitalization Incidence (%)

                                 5

                                 4

                                 3
                                             1.90                  2.00
                                 2                                                      1.60
                                     1.00
                                 1

                                 0
                     700
  * An improvement from    mg score of2,800
                        a baseline     2 to 5 tomg            7,000
                                                a score of 6 or         mg
                                                                7 or from         Pooled
                                                                          a baseline score of Doses
                                                                                              6 to a score of 7.Placebo

                                                     Treatment Regimen
Source: Chen P, et al. N Engl J Med. 2020 Oct 28. doi: 10.1056/NEJMoa2029849849
Monoclonal Antibodies Treatment Effects

     Individual                          Population
     Reduces viral load                  Reduces rate of transmission
     Reduces admission rate              Reduces inpatient burden
     Reduces ED return rate              Reduces ED crowding
     No proven mortality reduction       Fewer cases  Fewer deaths

     For 10,000 pts: No drug:        630 admissions & ED visits
                     With drug:      170 admissions & ED visits

12
Program Goals
     •Maximize utilization of the allocated drugs
      within the appropriate medical indications for
      use for the next 3 months (during the current
      surge).

     •Ensure access of these agents to underserved
      populations throughout all geographic regions
      of the Commonwealth

13
Number Needed to Treat (NNT)
• Bamlanvimab
   • 4-10% absolute risk reduction
   • NNT = 10 to 25

• Warfarin for A. Fib
  • In patients without a history of previous stroke, the NNT for one case of
    stroke prevention with warfarin is 25.

• Statins
   • In patients without known heart disease receiving daily statin therapy
     for 5 years, the NNT for heart attack prevention is 104. Moreover, the
     NNT for stroke prevention is 154.

• Antihypertensives for cardiovascular disease
   • In people receiving antihypertensive therapy for 5 years, the NNT to
     prevent 1 death is 125.
   • The NNT to prevent heart attack is 100, and to prevent stroke, 67
Cost
• The federal government has bought hundreds of
  thousands of doses
• This is a SUNK COST.
• Patients are not charged for the drug, but they
  may be charged for their clinic visit/infusion
  services
For Questions or More Information

                    Contact:

              Chris Ghaemmaghami, MD
               VDH Clinical Consultant
       chris.ghaemmaghami@vdh.virginia.gov
                  cg3n@virginia.edu

16
Joel Bundy, MD
Chief Quality Officer

Sentara Healthcare
Feb 10, 2021
Linked/proximity to hospital/ED (hospital without
                                                                              walls)                         Scheduling & Notifying Patient                     Leaders
Location                                  Region                                                                                                                                               Address to provide to Patient         Days of Service   Hours of service

SI Infusion Center (In the Gym)        HR - Southside                    SI (beside the ED)                       Infusion Center at SI        Ops: Christine Ladd                                Sentara Independence
                                                                                                                                               Pharmacy: Amanda Lang & Tyler Martinson            800 Independence Blvd
                                                                                                                                                                                                 Virginia Beach, VA 23455

SAMC Infusion Center                     Albemarle                          In Hospital                         Infusion Center at SAMC        Ops: Paula Copeland                           Sentara Albemarle Medical Center
                                                                                                                                               Pharmacy: Kathryn Wheeler                             1144 N Road Street
                                                                                                                                                                                                  Elizabeth City, NC 27909

SWRMC Transition Unit (next to the     Williamsburg                         In Hospital                        Infusion Center at SWRMC        Ops: Jill Yates                             Sentara Williamsburg Regional Medical
ED)                                                                                                                                            Pharmacy: Terri Sim                                        Center
                                                                                                                                                                                                    100 Sentara Circle
                                                                                                                                                                                                  Williamsburg, VA 23188

SCH                                      Hampton                            In Hospital                          Infusion Center at SCH        Ops: Chandra Hubbard Wright                       Sentara Careplex Hospital
Outpatient Infusion Center                                                                                                                     Pharmacy: June Javier                               3000 Coliseum Drive
                                                                                                                                                                                                   Hampton, VA 23666

SOH Infusion Center                  Western Tidewater                      In hospital                          Infusion Center at SOH        Ops: Christy Lynch & Amy Taylor                     Sentara Obici Hospital
                                                                                                                                               Pharmacy: Sherri Dupart                               2800 Godwin Blvd
                                                                                                                                                                                                                                          M-F              8-4:30
                                                                                                                                                                                                        Suffolk, VA

SMJH Minor Medical Procedures          Charlottesville                      In Hospital                      Central Scheduling – Blue Ridge   Ops: Ladonna Winegar & Danielle Schrader      Sentara Martha Jefferson Hospital
beside ED                                                                                                                                      Pharmacy: Doug Paige                             500 Martha Jefferson Drive
                                                                                                                                                                                                 Charlottesville, VA 22911

SRMH OP Fusion Center (Treatment        Rockingham                          In Hospital                      Central Scheduling – Blue Ridge   Ops: Jill Bryd & Tracey Gentry                  Sentara SRMH Medical Center
Center)                                                                                                                                        Pharmacy: Jamin Engel                             2010 Health Campus Drive
                                                                                                                                                                                                  Harrisonburg, VA 22801

SNVMC Infusion Center /Bronch Room         NoVa                             In Hospital                        Infusion Center at SNVMC -      Ops: Dawn Byrne                            Sentara Northern Virginia Medical Center
                                                                                                                                               Pharmacy: Diane Buckey                                 2300 Opitz Blvd
                                                                                                                                                                                                   Woodbridge, VA 22191

SHRH ED Treatment Room (3 chairs)         Halifax                           In Hospital                         Infusion Center at SHRH        Ops: Joni Woltz                                Sentara Halifax Regional Hospital
                                                                                                                                               Pharmacy: David Fitts                                 2205 Wilborn Ave.
                                                                                                                                                                                                  South Boston, VA 24592
Outpatient Pathway
                                        Patient gets                   Patient
                                       Monoclonal AB               contacted and
      Patient with                        infusion                 scheduled for
       symptoms                        Limited Hours                  infusion

                                                                   Evaluated for
         Calls                                                       approval
         PCP                                                    *all cases meeting EUA
                                                                 criteria are approved
                                                                 Review cases M-F
                                       Patient contacted with
                                            + test results
     Tele-med visit or                  If pt meets criteria,
        office visit        + test      Physician discusses
          Open           1 to 3 days        with pt about
      Limited Hours                     Monoclonal AB and          Paperwork faxed
                                        provides fact sheet -
                                           patient agrees
Most doses given in last few days…
Number of doses

                                    Days between symptom onset and administration
Problem: how do we get it to the patients?

 • Infusion should be done within 10 days of onset of symptoms-difficulty to
   arrange this as outpatient.
 • Infusion Centers have patient space and medication available but limited hours
   and need to ensure separation of COVID+ patients from others
 • Multi step process is leading to missed opportunity
 • PCR and antigen test accepted
 • Population SNF, transportation issues/homebound, dialysis patients, difficulty IV
   access patients-are not able to access the Infusions Centers
ED Pathway                                                    Patient gets
                                                             Monoclonal AB                     Patient
                                                                infusion                   contacted and
                                                                                           scheduled for
     Patient develops
                                                                                              infusion
        symptoms

                                                                 Given in
                                                                the ED if
          Comes
                                                               out of time              Evaluated for approval
           to ED
                                                                  and/or
                                                                transport
                                                                  issues,
                                                               paperwork
                                                                   faxed

  Suspect COVID-Patient meets criteria for infusion, Rapid
                                                                  Referred to OPIC if       Paperwork faxed
    PCR + information sheet given and discussion with
                                                                  within time range
                 patient about infusion
                                                                       and has
                                                                    transportation
COVID-19 ED OBS

.XOBSADMIT                            .XOBSDCCOVID19
Language added to ED OBS Admit Note   Dedicated ED observation discharge note

                                      •   Observation Course Summary: *** Patient was found to be a
                                          candidate for COVID-19 monoclonal antibody infusion. Pt
                                          received the IV infusion of Covid-19 monoclonal antibody and
                                          tolerated without any significant side effects or allergic reaction.
                                      •   Discharge Assessment & Plan: *** Patient tolerated their infusion
                                          of Covid-19 monoclonal antibody without incidence. They were
                                          observed for 1hr after the infusion and there was not any
                                          evidence of clinical decompensation, will discharge home
                                      •   Discharge Instructions and follow-up as noted in system-Patient
                                          or caregiver was given the Patient fact sheet for COVID-19
                                          monoclonal antibody therapy. patient or caregiver aware they
                                          must continue to self-isolate and use infection control measures
                                          according to the CDC guidelines, and return for rash, swelling,
                                          increased shortness of breath, change in mental status, severe
                                          headache, fever, or inability to tolerate PO.
COVID-19: several weeks in…
ED lessons learned- over 30 infusion
Pharmacy to dose order: Doses Monoclonal antibody and additional PRN medications for allergic reaction.
• Added 2 to 3 hours to ED stay
• Patient centered-almost every patient referred to the Infusion Center asked if it could be done in ED
• Area of opportunity is to have the ED be able to schedule patient’s appointments in the infusion center for
  those that can get to one (this is already done for rabies vaccines)
• Fully staffed ED with nurses is essential to provide this service
• Requires coordination with ED leadership, PCS, hospital pharmacy, administration, lab, providers and
  patient/family
COVID-19 Antibody Summary
27
Inova Extended COVID-19
Care Clinic (ECCC)
Erin Hodson, MSN – Inova Medicine Service
Line Vice President
John Paul Verderese, MD – Inova Translational
Services Medical Director
Table of Contents

    Program Summary

    Timeline

    Referral Workflow

     Questions to Consider Going Forward

    Appendix
Operationalizing the Inova MAB Infusion Clinic

•   Over 1,000 COVID Patients treated in two months
•   Scheduling provided through our central scheduling team

•   Telemedicine consults provided through ED providers to qualify patients for
    the infusion and provide appropriate follow up for COVID patients

•   Three Clinic Locations open throughout the Northern Virginia region
     - Co-Located the clinics within existing sites of care through the Hospital
       without Walls waiver
     - Lorton (co-located within the offsite Emergency Room)
     - Reston (co-located within the offsite Emergency Room)
     - Fairfax (opening within the Research Clinic location)

•   Extended the MAB infusions at all Inova EDs in mid January
     - Regeneron mixed by our pharmacy team at our onsite ED locations
Clinic Demographic Data as of 2/8/2021
MAB Infusion Volumes as of 2/9/2021
Inova Extended COVID-19 Care Clinic Workflow
                                                                                                                              Patients eligible for monoclonal antibody infusion:
                                                                                                                              •   Positive COVID test and symptom onset within 10 days AND
                                       Non-Inova online                                                                       •   At high risk for progressing to severe COVID-19 and/or hospitalization (see below)
Inova ED, PCP, UCC                  referral form submitted
                                                to                                                                            High Risk is defined as patients who meet at least one of the following criteria:
  Referrals via Epic                                                                                                          •   Have a body mass index (BMI) BMI ≥ 35
                                    ExtendedCOVID19CareC
                                                                                                                              •   Have chronic kidney disease
  Referral order name
                                    linicSchedulingLeaderSu                                                                   •   Have diabetes
                                         pport@inova.org                                                                      •   Have immunosuppressive disease
                                      Inova.org/COVIDCLINIC                                                                   •   Are currently receiving immunosuppressive treatment
                                                                                                                              •   Are age ≥65
                                                                                                                              •   Are age ≥ 55 AND have
        Patient calls                                                                                                                     •    cardiovascular disease OR
       571-472-4502                                                                                                                       •    hypertension, OR
        to schedule                                                                                                                       •    chronic obstructive pulmonary disease/other chronic respiratory disease.
        appointment

                                                                                                                                                                           Stable & Recovering
                                                                                                                                                                       Routine follow-up @ Primary Care
     Scheduling team schedules telemedicine visit.                          Telemedicine visit for
                                                                                                                 Patient eligible for
     Team reaches out to patients on work-que or                              assessment with
                                                                                                                  Extended Care
               receives incoming calls.                                      Transitional Clinic
                                                                                                                   COVID Clinic                                        High Risk Decompensating
            Led by Jenny Renee / Scheduling                                       provider                                                    NO
                                                                                                                                                                          Send to Hospital ER:
                                                                                                                                                                 Transitional Clinic provider calls ER ahead of
                                                                                                                                                                         patient arrival to discuss case

 Scheduling team
 schedules at Extended                                                      Transitional Clinic provider                                                                         Research
 Care COVID Clinic and                                                      places medication infusion                                                            Patients will be referred to Stephanie
 provides:                                                                     order after confirmed                                                               Garafalo’s team via Epic in-basket.
 •     On Arrival Instructions              Patient calls                     COVID+ test (3 hr visit)
 •     Verify expected                     571-472-4502
       charges, insurance info              to schedule
                                                                                                                    YES
 •     Confirm interpretation               appointment                     Transitional Clinic provider
       needs – note in Epic.                                                places order for Extended
 See Patient on Arrival Slide
                                                                            COVID Care Clinic follow
      Led by Jenny Renee /                                                      up visit (1 hr visit)
           Scheduling

See Pharmacy workflow                                                                                                            See Nursing workflow
       Reminder Call (Nurse)                        Patient Arrival
 •     Confirm COVID+ results morning                                                 Clinical                        Infusion (Nurse)                                                       Transition back to
                                                •   Reston: Call on
       of or night before                                                                                  •   Education: risk and benefits                                                 community provider
                                                    arrival: 703-668-8334          Assessment by
 •     Confirm patient instructions, and                                                                   •   Provide fact sheet (link in order-set)           Monitoring
                                                •   Lorton: Call on                  APP or MD                                                                                                or Transitional
       check interpretation needs.                                                                         •   Charting requirements for first two steps
                                                    arrival: 703-982-8370
                                                                                                           •   Release infusion order
                                                                                                                                                                                            Services Clinic if no
 •     Confirm drug availability before
       patient arrival.                                                             Lorton or Reston                    Lorton or Reston                                                      medical home.
                                                    Lorton or Reston                                                                                           Lorton or Reston
             Lorton or Reston
Ambulatory Referral to
Extended COVID-19 Care Clinic Assessment
Community Referrals

                         Inova.org/COVIDCLINIC
                      •Undiscoverable online referral form for
                      community providers.

                      •Qualifying screening questionnaire &
                      patient/provider information.

                      •Submissions will be reviewed by
                      Jenny’s scheduling team who will
                      schedule patients for telemedicine
                      visits.

                      •ExtendedCOVID19CareClinicScheduli
                      ngLeaderSupport@inova.org
Ambulatory Referral to Extended COVID-19
Care Clinic for Scheduling
Pulse Oximeter Distribution

•   Each Inova ER, Inova Urgent Center, and Primary Care Office, will receive a
    distribution of pulse oximeters as they are available to provide to patients at
    discharge that meet referral criteria to Inova’s Extended COVID-19 Care Clinics.
•   These are not continuous pulse oximeters.
•   Contact:
     - Patti Hoch from Inova Supply Chain (Pat Davis from case management will
        provide initial supply).
     - Please provide Patti Hoch with your point of contact for pulse oximeter
        distribution.

•   InovaNet – Patient Instructions for Pulse Ox Meters for Ambulatory Patients
      - https://www.inova.org/sites/default/files/for_employees/covid-
        19/patient_instructions_for_pulseox_meter_062320.pdf
      - Where should we include this link?
Reston COVID Clinic Team
Lorton Clinic Team
Dr. Homeyer helping out in the Lorton Clinic in
between telemedicine consults
Fairfax Clinic Team
Media Coverage o February 8th
Extended COVID-19 Clinic Timeline

        Mid November                   Mid December                    Mid January

 - Scheduling considerations     - Communication Plan to the   - Gained Clinic Efficiencies
                                 Community and Employed        by moving patients out of
                                 Providers                     chairs after one hour
 - Legal/Regulatory Review of                                  infusion
 where Clinics could be
 located                         - Clinic Go Live at Reston
                                 and Lorton                    - Determined how to pull
                                                               positive COVID test results
 - Epic Build                                                  out of Epic & bulk refer high
                                 - Troubleshooting Clinic      risk patients for telemedicine
                                 Operations                    referrals
 - Professional Billing/Clinic
 Billing/Managed Care
 Contracts                       - Lab Testing Delays          - Expanded Lorton Clinic into
                                 addressed                     ACS space to accept 60
                                                               patients a day
 - Determined Staffing ratios

                                                               - Expanded into Inova EDs
 - Provider Telemedicine
 Training
                                                               - Opened third Clinic in
                                                               Research space
Questions to Consider Going Forward

Topic                                    Detail
                                         •   Can the infusion time be safely decreased?
Appointment Times range from 2-3 hours   •   Can the time to monitor a patient post infusion be decreased or
                                             eliminated?
                                         •   Should we allow patients to self refer for a telemedicine consult?
Self Referral

                                         •   Should we continue with a Clinic Model or transition to ED site based
Co-Locate Long Term
                                             infusions only?

                                         •   When the drug becomes available for purchase, will the MAB be
Reimbursement                                profitable to continue long term? $309/administration reimbursement is
                                             not enough to sustain the program.

Readmission Prevention                   •   Do the MABs really prevent readmissions?

                                         • How can we expand this service into the home health and SNF
Home and SNF Infusions
                                           environments?
Appendix
After Visit Summary

After Visit Summary – Use Smart Phrase “.COVIDCLINICINSTRUCTIONS”

You have been referred to the Inova Extended COVID-19 Care Clinic. All patients must have a positive COVID-19 test prior
scheduling their Extended COVID-19 Care Clinic telemedicine assessment. Please give us a call at 571-472-4502 as soon
as you have a confirmed positive COVID test. The fastest way you can view your results is by signing up for MyChart at
https://mychart.inova.org/mychart/signup.

During your telemedicine assessment, a provider will assess your condition and make further recommendations with regard to
your care. The provider will:

          - Assess to see if you are clinically eligible for monoclonal antibody therapy and arrange for an infusion if you
            qualify and consent to the treatment
          - Arrange an in-person evaluation at one of our clinic sites or direct you to the emergency room if needed
          - Continue your treatment until you are stable enough to return back into the care of your primary care physician.

If you were given an oxygen pulse oximeter or already have one at home, check your oxygen level at least twice a day while
at rest as well as if you develop worsening or the onset of shortness of breath. Review those readings with your provider
during your telemedicine visit. If your oxygen saturation remains higher than 90%, you can continue to self-monitor and
discuss any changes to your care plan during your next follow up visit. If your oxygen level drops below 90%, go to the
emergency room as soon as possible.

If at any point you develop severe chest pain, severe shortness of breath, confusion or any other concerning symptom that
warrants immediate evaluation, please go the nearest emergency room for an assessment.
Pharmacy Logistics

 •   Pharmacy to provide 4 to 5 doses per day supply at both sites with labels.
 •   Tip sheets will be provided on how to mix and administer.
 •   Both locations label products when they hang IV bags at the site.
 •   Both locations have 0.2/0.22-micron low protein binding in-line filters
       o Both locations need more supplied by pharmacy.
 •   Storage capacity is in their fridges for volume?
       o Lorton has empty fridge (lockable) not connected to omnicell.
       o Reston – will need fridge.
 •   Contacts:
       o Laura Monroe-Duprey is the contact for Lorton
       o Ruth Wright is the contact for Reston.
       o Melanie also available if issues or challenges arise.
Risks/Concerns from Late November

 Full Capacity for Infusions at Clinics
      • Lorton – 60 infusions/day (20 bays)
      • Reston – 13 infusions/day (4 bays)
      • Total = 14 infusions/day, 7 days/week (9 am – 5:30 pm)

 Current Patient Discharges with COVID Pending tests
     • ED: 50 high risk discharges tested/day with 10 positives
     • UC: 60 high risk tested/day with 12 positives
     • Primary care: 20 high risk tested/day with 4 positives

 Timing of scheduled Telemedicine Assessments and Pending Tests
     • Potential for 130 referrals per day with only 26 COVID positive rate
     • Testing turnaround time will impede patients from getting the
        monoclonal antibody treatment

 Potential Solution: Trying to work with Sean McCleary to expedite
 testing for patients with Extended COVID Care Clinic Referral
Overview

           •   ECCC’s will not be advertised.

           •   No signage for COVID Clinic at
               Lorton ECC and Reston ECC.
               Signage will be limited to
               “Infusion Clinic” signage for
               parking.

           •   Inova and community providers
               will receive communication with
               guidance on how to refer eligible
               patients.

           •   Team member health will be
               able to refer to ECCC’s. Team
               members can be flagged for cost
               avoidance.
Inova Referral Communication – Selection Criteria

                               Eligibility for Monoclonal Antibody Infusion:

                               Patients eligible for monoclonal antibody infusion:
                               • Positive COVID test and symptom onset within 10 days
                                 AND
                               • At high risk for progressing to severe COVID-19 and/or
                                 hospitalization (see below)

                               High Risk is defined as patients who meet at least one of the
                               following criteria:
                               • Have a body mass index (BMI) BMI ≥ 35
                               • Have chronic kidney disease
                               • Have diabetes
                               • Have immunosuppressive disease
                               • Are currently receiving immunosuppressive treatment
                               • Are age ≥65
                               • Are age ≥ 55 AND have
                                      • cardiovascular disease OR
                                      • hypertension, OR
                                      • chronic obstructive pulmonary disease/other chronic
                                         respiratory disease.
Standard Work – Reston (Page 1)
Standard Work – Reston (Page 2)
Patient Info on Arrival
Patient Handoff from Transitional Care Provider to
 Extended Care COVID-19 Clinic

Transitional Care provider talking points for patient next steps after telemedicine visit:

• Call the Extended COVID-19 Care Clinic Scheduling Call Center at 571-472-4502 to schedule an Infusion/Follow Up
  appointment at either Lorton or Reston.
• Instructions for Jenny’s Team – scan/upload online form submission into Epic patient record
• For assistance, email the PFS Scheduling Team: ExtendedCOVID19CareClinicSchedulingLeaderSupport@inova.org

Inbound Phone Line, 2-3 dedicated Inova PFS Scheduling
Team members: (Jenny Renee’s team)

 Greeting Message: Thank you for calling the Inova Extended
  COVID19 Care Clinic Scheduling Call Center. If this is a life
  threatening emergency, please hang up and dial 911. For all non-
  emergent medical questions, please contact your primary care
  doctor. To schedule a COVID19 Telemedicine Assessment
  appointment, COVID19 Infusion Treatment and/or Follow Up, our
  normal call center business hours are 8:00am-4:30pm, 7 days a
  week, Monday-Sunday including holidays. Your call is important to
  us. Please hold for the next available agent, thank you!
 Closed Message: The Inova Extended COVID-19 Care Clinic
  Scheduling Call Center is now closed. If this is a life threatening
  emergency, please hang up and dial 911. For all non-emergent
  medical questions, please contact your primary care doctor. Normal
  Call Center business hours to schedule appointments or treatments
  are 8:00am-4:30pm, 7 days a week, Monday-Sunday including
  holidays. Your call is important to us. Please try your call again
  during normal business hours. Thank you!
 Call Center Hours of Operation: 7 Days a Week (Including
  Holidays) 8 am-4:30 pm
 Voicemail – None
Estimated Volumes
COVID+ patients seen in primary care or urgent care (top graph) or ED (bottom graph) and not admitted over the last 14
days. Note that the value for the last few days will rise as more test results come back positive. Also note that ED graph is
good for directionality but overestimates because it falsely detects people who arrived in ED on one day and were admitted the
next. The actual rate for ED is about 40/day. Provided by Andrew Miner
Estimated Volumes
COVID+ patients seen in primary care or urgent care (top graph) or ED (bottom graph) and not admitted over the last 14
days. Note that the value for the last few days will rise as more test results come back positive. Also note that ED graph is good for
directionality but overestimates because it falsely detects people who arrived in ED on one day and were admitted the next. The
actual rate for ED is about 40/day. Provided by Andrew Miner

Note: this graph is an overestimate—the actual number of discharged ED patients with COVID is approximately 40/day:
Questions?
Thank you!
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