HOTEL PROTOCOL- POST COVID -19 - COVID-19 CONTAGION RISK REDUCTION PROTOCOL IN SPANISH HOTELS May 2020 - Christie & Co
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HOTEL PROTOCOL– POST COVID -19
COVID-19 CONTAGION RISK REDUCTION PROTOCOL IN SPANISH HOTELS
May 2020
1
The Secretary of State for Tourism, together with the ICTE (Instituto para la Calidad Turística Española - Spanish
Institute for Tourism Quality) and the Spanish Regions, has developed a health and safety protocol in order to
prepare the reopening of the hotel sector, minimizing the risk of contagion.
See bellow the guidelines and recommendations applicable to hotels and tourist apartments as containment
measures are gradually relaxed.
The current COVID-19 context
➢ Hotels must have ➢ Evaluate the
face masks, vulnerable workers requires establishing protocols so
disposable gloves attendance that the reopening of the facilities
General and contact
thermometer
➢ Provide up-to-date does not increase the risk of
Requirements training and clear
➢ Need to organise indications to contagion, as well as establishing
workplace design employees the necessary protection measures
and improve the
flow of people in
➢ Guests will stay in for workers in this sector.
the room during
order to minimize the room cleaning
transmission service to ensure
➢ Ensure workplaces protection
are clean, sanitized measures
and highly ➢ Ensure safety in the
ventilated common use
➢ Promote hand- facilities for
washing by employees: dining
employees rooms and rest
➢ Employees uniform areas
washing at 60º
Security Measures in Hotel Services
The following precautionary measures must be met:
➢ Reduce maximum ➢ “Contagion risk ➢ Apply appropriate
allowed capacity reduction measures in protection measures
➢ Keep physical distancing restaurants” will apply ➢ Use of face masks and
➢ Install safety screen ➢ Buffet: promote disposable gloves
Front Desk partitions between
Restaurant individual packaging and Room Service ➢ Sanitize dishes in the
employees and & Bar safety screen partitions dishwasher
customers and visual ➢ Remove shared use ➢ Establish protocol for
instructions stickers items: oil and vinegar waste removal
➢ Ensure daily cleaning dispenser, sugar bowl
and sanitizing and decorative items
➢ Card payment is ➢ Lines in corridors to
recommended avoid crowds are
➢ Avoid valet parking suggested
➢ Reduce use of textile ➢ Reduce maximum allowed ➢ Reduce maximum
and decorative capacity allowed capacity
elements ➢ Ensure common areas are ➢ Ensure physical
➢ Touchless trash cans sanitized and highly distancing at all times:
Accommodation or trash cans with lid Common areas ventilated Events and arrival, breaks,
and food pedal ➢ Use of disposable items Recreational lunch/dinner,
➢ Cleaning and ➢ Strict measures for gyms, It finalization
Activities
disinfection of all is recommended to keep ➢ Events to be held
elements (dryer, gyms closed if these outdoors whenever it is
hangers, blankets) measures cannot be met possible
➢ Avoid ironing service ➢ Swimming pool & Spa:
“Contagion risk reduction
measures in spas” will applyCleaning and Disinfection Recommendations
Hotels must review and adjust their cleaning and disinfection plan taking into consideration the identified
risks assessment. The plan must consider at least:
➢ Increase cleaning ➢ APPCC criteria updated
frequency with according to COVID-19
disinfecting products, will apply
especially in areas with Kitchen ➢ “Contagion risk
General
high contact reduction measures by
Requirements ➢ Keep indoor spaces Cleaning SARS-COV-2 in food
highly ventilated services” will apply
➢ Cleaning and
disinfection of cleaning
trolleys after each shift
➢ Keep a daily cleaning
record
➢ Thorough cleaning of ➢ Isolate “dirty” textile
surfaces ➢ Avoid shaking them
➢ Avoid cross ➢ Hand washing after
Room contamination of textiles Textile manipulation
cleaning ➢ Avoid minibar in the room cleaning ➢ Wash textiles at 60º
if cleaning between
guests is not guaranteed
➢ Service to be completed
without the presence of
guestsMaintenance Requirements
A specific protocol must be in place for maintenance personnel to enter the rooms while the client is in the room
only when strictly necessary.
➢ Maintenance The correct placement of the PPE is essential to avoid possible routes of entry of the
employees must biological agent; equally important is the removal of the same to avoid contact with
protect themselves contaminated areas and / or dispersion of the infectious agent.
Maintenance with personal PPE must be disposed of safely, in closed bags to be disposed of in the waste container
Requirements protective equipment (not the recycling container).
(PPE)
➢ If maintenance works Complete document by the ICTE
affects the rooms,
physical contact with and in collaboration with CEHAT
guests should be
avoided
can be downloaded here
➢ After maintenance
work is completed,
employees will
dispose the PPE
according to the
contingency plan
➢ Particular attention
should be paid to
cleaning filters and
other air conditioning
systems componentsAbout Christie & Co
Our team has established a market leading reputation for providing Innovative, high-quality advice across Europe.
With 29 offices throughout the UK and Europe, our network is wide reaching and we are able to offer in-depth local knowledge. Christie & Co’s
high-calibre professionals have an extensive range of analytical, financial, operational and property-based skills. We are fully integrated with our
valuation, brokerage and investment teams and provide comprehensive data-driven solutions to help our clients maximise the potential of their
business and investments.
Years of Expert Advise Valuations per Year
Christie & Co’s Consultancy
proposition is unique. We pride
ourselves on being able to
respond quickly and deliver
Offices in UK & Europe Live Selling Mandates advice which is bespoke,
innovative, high quality and adds
real value to our clients.
,
Experts Corporate Clients across the UK &
Europees.christie.com Contact Us @christiecoes Managing Director Spain & Portugal Christie & Co Spain & Portugal Inmaculada Ranera T: +34 93 343 6161 M: +34 627 410 671 E: inma.ranera@christie.com Head of Investment Coré Martín T: +34 91 045 98 76 M: +34 683 286 334 E: core.martin@christie.com Head of Consultancy Beatriz Menéndez-Valdés T: +34 910 459 876 M: +34 670 823 315 E: beatriz.menendezvaldes@christie.com
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