Dodge Dart Electrical Systems - REFERENCE BOOK AND TECH NEWS - Service Information Highlights

 
CONTINUE READING
Dodge Dart Electrical Systems - REFERENCE BOOK AND TECH NEWS - Service Information Highlights
Reference Book
Service Information Highlights   and Tech News

          Dodge Dart Electrical
               Systems

       REFERENCE BOOK AND TECH NEWS
                  May 2012
Dodge Dart Electrical Systems - REFERENCE BOOK AND TECH NEWS - Service Information Highlights
Reference Book
Service Information Highlights                                                                  and Tech News

      Introduction
      In this month’s Master Tech program we are going to take another look at the Dodge Dart,
      this time we’ll look into the electrical systems. First, we’ll discuss the bus communication
      system and the components that make up the Compact U.S. -Wide (CUSW) system (Fig. 1).

                                  Figure 1: CUSW Electrical Topology

      TABLE OF CONTENTS:                                      After that we take a look at what it takes
      BUS COMMUNICATION ........................ 4            to diagnose the CUSW bus system,
                                                              concentrating on the differences between
      BUS DIAGNOSTICS ................................ 6
                                                              this new CUSW layout and PowerNet.
      MODULE REPLACEMENT AND
      PROGRAMMING ..................................... 8     The next topic will be the replacement of
      SUB-SYSTEMS ...................................... 11   the various modules in the CUSW system
                                                              and how to program those modules after
      TECH’S CORNER .................................. 16     service (Fig. 2). After that we’ll get into
      WARRANTY TIPS .................................. 18     some of the sub-systems.
Dodge Dart Electrical Systems - REFERENCE BOOK AND TECH NEWS - Service Information Highlights
Service Information Update                                                         Reference Book
                                                                                   and Tech News

                                                   Note that the Master Tech web program
                                                   contains information not found in this
                                                   month’s Reference Book. However, you
                                                   will need the web program and reference
                                                   book, as well as the Tech News, to answer
                                                   the questions in the online quiz.

                                                   So it’s a good practice to open the
                                                   reference book and view its additional
                                                   information as you progress through the
                                                   web course and to read through the Tech
      Figure 2: Module Replacement                 News before launching the quiz.

      We’ll cover the different electrical
      subsystems, such as the different ignition
      systems and the all new tire-pressure
      monitoring system new to the Dodge Dart,
      soon to be seen on more Chrysler Group
      vehicles.

      We’ll also take a look at the vehicle
      security system as well as the passive
      entry system. Lastly we will cover the
      unique features of the HVAC system and
      learn how this impacts service (Fig. 3).

      Figure 3: HVAC service

                                                                   May 2012        Page 3
Dodge Dart Electrical Systems - REFERENCE BOOK AND TECH NEWS - Service Information Highlights
Service Information Update                                                            Reference Book
                                                                                      and Tech News

      BUS COMMUNICATION
      The new CUSW-based communication architecture is new for the Chrysler Group, being
      introduced on the 2013 Dodge Dart. The CUSW layout, the architecture, and even some of
      the modules are new. The CUSW still uses CAN-C and CAN-IHS bus networks. In the
      case of CUSW vehicles, the CAN-C and CAN-IHS circuits are in a star configuration,
      similar in appearance to the PowerNet architecture (Fig. 4).

                          Figure 4: CUSW CAN-C and CAN-HIS Networks

      Despite this outward appearance, the communication strategy is different. The modules
      are not interchangeable with PowerNet systems. The CUSW layout will be different for
      each vehicle, depending on the optional equipment. For example, some vehicles are not
      equipped with blind spot monitoring (Fig. 5).

                             Figure 5: Optional Blind Spot Monitoring

                                                                     May 2012         Page 4
Dodge Dart Electrical Systems - REFERENCE BOOK AND TECH NEWS - Service Information Highlights
Service Information Update                                                            Reference Book
                                                                                      and Tech News

      This means that not all vehicles will have   The KIN communicates with the RF Hub
      the rear star connector on the CAN-IHS.      over a dedicated bus. The RF Hub
      Refer to CUSW Job Aid in the Reference       triggers the perimeter antennas so the RF
      section for more information.                Hub can locate and validate a valid finger
                                                   operated button integrated key (FOBIK).
      One thing to note, the radio frequency
      hub (RF Hub) communicates with the           CAUTION: On vehicles equipped with a
      ignition node module or keyless ignition     KIN (Fig. 7), the START button is NOT
      node on a dedicated bus that is similar to   removable and is the only method, other
      a dedicated bus, but operates at lower       than remote start, for cranking the
      voltages.                                    vehicle.

      As with PowerNet, the body control
      module (BCM) is the central control
      module, acting as the gateway for both
      bus systems. The BCM also contains the
      build information for the vehicle.
      Another similarity with PowerNet is that
      the RF Hub acts as the wireless receiver
      for the vehicle.

      However, different from PowerNet
      vehicles, tire pressure monitoring           Figure 7: KIN
      functions are now performed by the RF
      Hub on both base and premium systems.        There are up to three power distribution
      The ignition node module (IGNM)              centers (PDC) on the Dart. The one under
      operates differently on CUSW vehicles.       the hood, the body control module (BCM),
      On vehicles with a standard FOBIK            and the auxiliary PDC next to the BCM.
      (Fig. 6), the IGNM sends a message to
      the RF Hub over a dedicated bus when         Entry-level cars are equipped with an
      the ignition switch position changes.        electronic vehicle information center
                                                   (EVIC) that displays driver information
                                                   while high-line vehicles have a 178 mm
                                                   (7 in.) thin-film transistor (TFT) display
                                                   that is configurable based on customer
                                                   preferences. (Fig. 8).

      Figure 6: Standard FOBIK

      On vehicles with Keyless Enter ‘N Go, the
      IGNM is replaced by a keyless ignition
      node (KIN).
                                                   Figure 8: EVIC

                                                                    May 2012          Page 5
Dodge Dart Electrical Systems - REFERENCE BOOK AND TECH NEWS - Service Information Highlights
Service Information Update                                                           Reference Book
                                                                                     and Tech News

      BUS DIAGNOSTICS
      CUSW CAN-C and CAN-IHS are star              The instrument panel cluster (IPC) is also
      configured networks. In a star-configured    connected to both CAN-C and CAN-IHS.
      network, the communication circuits          However, the IPC only reads information
      connect to a central point (or points) in    from the networks and does not act as a
      the network. The Dodge Dart CAN-C and        gateway (Fig. 10).
      CAN-IHS networks each use two star
      connectors as the central connecting
      points. The star connector configuration
      makes diagnosis easier because single
      modules are easily disconnected from the
      network (Fig. 9).

                                                   Figure 10: The IPC does not act as a
                                                   gateway.

                                                   Most cavities in a star connector only
                                                   have two terminals, however there is a
                                                   single cavity with three terminals. One of
                                                   the connections to the star connector has
      Figure 9: Star-configured network            an additional circuit connected to ground
                                                   (Fig. 11). The extra wire in the three-wire
      The CAN-C used on CUSW vehicles is           connector helps shield the network from
      similar to previous CAN-C communication      radio and electromagnetic interference.
      networks. The voltages and termination       The three-wire connector also links the
      resistance specifications are similar. The   star connector to the DLC and, if
      only noticeable differences when working     applicable, to another star connector on
      with CUSW CAN-C are in the network           the same network.
      and DLC configurations.

      The BCM is the central gateway (CGW).
      It connects the CAN-C bus to the CAN-
      IHS bus, allowing for communication
      between the two networks. The BCM
      monitors all CAN communication
      networks for failures and can log a
      diagnostic trouble code (U-code) if a
      malfunction is detected.
                                                   Figure 11: Additional connector is
                                                   grounded

                                                                    May 2012         Page 6
Dodge Dart Electrical Systems - REFERENCE BOOK AND TECH NEWS - Service Information Highlights
Service Information Update                                                               Reference Book
                                                                                         and Tech News

      The CAN-C and CAN-IHS networks have terminals located in the data link connector
      (DLC). Diagnostic tests for CAN-C and CAN-IHS, such as network voltage and resistance
      measurements, are performed using the DLC terminals and Breakout Box CH7002.
      The CH7002 currently does not have markings to reflect CUSW vehicles, but can be used with
      them. Please refer to the diagram below when using the CH7002 (Fig 12.).

      6     CAN-C (+)                           14 CAN-C (-)
      3     CAN-IHS (+)                         11 CAN-IHS (-)
              Figure 12: Use this diagram when using the CH7002 on CUSW vehicles.

      WARNING: WHEN TAKING                             rate. This refresh rate can allow minute
      MEASUREMENTS WITH A DIGITAL                      changes in voltage to be missed by a
      MULTIMETER AT THE DLC, USE                       digital meter, whereas an oscilloscope will
      MILLER SPECIAL TOOL CH7002 TO                    show these changes.
      PREVENT DAMAGE TO THE DLC
      TERMINALS. BE SURE TO NOTE                       Because of this, when checking a CAN (+)
      PROPER PIN LOCATIONS WHEN                        circuit, any voltage between 2.6 and 3.5
      WORKING WITH CUSW VEHICLES.                      volts may indicate normal operation.
                                                       Network voltage on CAN(-) can be
      CUSW CAN-C and CAN-IHS networks                  between 1.3 and 2.5 volts when using a
      have the same voltage specifications as          digital multimeter.
      other CAN networks. When checking
      voltages with a digital multimeter, keep
      in mind that they have a limited refresh

                                                                        May 2012         Page 7
Dodge Dart Electrical Systems - REFERENCE BOOK AND TECH NEWS - Service Information Highlights
Service Information Update                                                                Reference Book
                                                                                          and Tech News

      MODULE REPLACEMENT AND PROGRAMMING
      CUSW vehicles use a new vehicle
      configuration strategy called
      programming and configuration of
      systems integrated, this is called PROXI.

      The body control module contains a file
      with the vehicle build configuration (Fig.
      13). The complete vehicle build
      configuration, including the purchased
      vehicle content and legally required
      operating features based on the region in          Figure 13: BCM contains PROXI and build
      which it is sold.                                  configuration

      During vehicle assembly, a computer sends the PROXI file to all electronic control units
      (ECUs) that require configuration. The PROXI message contains specific programming
      instructions for each module on CAN-IHS and CAN-C. Refer to figure 14 or service
      information, to determine which modules require PROXI configuration during service.

      Figure 14: Proxi configured modules are highlighted for clarity

      Each time the ignition key is cycled to the        If a module does not respond, or responds
      ON position, the BCM sends a message to            with the incorrect configuration code, a
      all PROXI-configured modules on the                DTC is set. If this occurs, the BCM will
      vehicle. Each module will respond to the           make two more attempts to validate that
      message with its configuration code. The           module. After three incorrect responses
      BCM uses the configuration code to verify          the odometer will flash (Fig. 15).
      that each module is configured correctly.

                                                                         May 2012         Page 8
Dodge Dart Electrical Systems - REFERENCE BOOK AND TECH NEWS - Service Information Highlights
Service Information Update                                                         Reference Book
                                                                                   and Tech News

       Figure 15: Odometer flashes after 3        Figure 16: PROXI configuration screen
      failed verification attempts
                                                  Any time an ECU is replaced, except in
      When the BCM is replaced, you will notice   the case of the BCM, the PROXI
      diagnostic trouble code "B222C — Vehicle    configuration alignment procedure (Fig.
      Configuration Not Programmed" is            17) should be performed. The PROXI
      immediately set. After a key cycle, the     configuration is no longer in the CAN bus
      BCM may also set "B2204 — ECU               vehicle messaging. During the PROXI
      Configuration Mismatch". At this point,     configuration alignment procedure, the
      "Restore BCM Proxi Configuration" is        PROXI configuration information is
      required. When a module, other than the     copied from the BCM and written to the
      BCM or powertrain control module (PCM)      module that is being replaced.
      is replaced you will see "B2204 — ECU
      Programming Mismatch" is set after a key
      cycle. If the PCM has been replaced, you
      will see "P0610 — ECU Vehicle Options
      Mismatch". Engine control modules
      (ECU) may additionally set "P1500 —
      ECU Configuration Mismatch", "B2204 —
      ECU Configuration Mismatch", or "C2223
      — ECU Configuration Mismatch". In any
      of these cases, "PROXI Configuration
      Alignment" is required.

      If a BCM is replaced, remember that all     Figure 17: Configure alignment procedure
      BCM's will be shipped without any           screen
      PROXI Configuration programmed. In all
      cases, you will need to restore the BCM
                                                  When a PROXI-configured module is
      PROXI configuration (Fig. 16).
                                                  replaced, the technician must program
                                                  the new module using wiTECH™. The
                                                  wiTECH reads the information from the
                                                  BCM PROXI file and writes it to the new
                                                  module.

                                                                  May 2012         Page 9
Dodge Dart Electrical Systems - REFERENCE BOOK AND TECH NEWS - Service Information Highlights
Service Information Update                                                        Reference Book
                                                                                  and Tech News

      The IPC stores a backup file of the PROXI   This PROXI process allows technician's to
      information. If the BCM needs to be         replace the BCM, and any other module
      replaced, the scan tool can move that       with a generic part using wiTECH. Note
      information from the IPC to the new         that wiTECH is now required to replace
      BCM. This is done by accessing the BCM      PROXI modules.
      Miscellaneous Functions Tab.

                                                                  May 2012        Page 10
Service Information Update                                                          Reference Book
                                                                                    and Tech News

      SUB­SYSTEMS
      As we discussed in the March Master          For sentry key ignition, when the key is
      Tech, there are three different keys         inserted in the IGNM, the RF Hub
      available, the SKIM-style key, remote        broadcasts a low-frequency signal. The
      keyless entry (RKE) finger operated          signal excites the ignition key, which
      button integrated key (FOBIK), and the       responds with a low-frequency return
      Remote start/Keyless Enter ‘N Go™            signal that includes a secret key code and
      FOBIK (Fig. 18).                             a transponder identification code. The
                                                   secret key and transponder codes are then
                                                   sent to the RF Hub via a dedicated
                                                   communication bus.

                                                   The RF Hub determines whether the key
                                                   codes are valid based on the information
                                                   received from the IGNM. If the ignition
                                                   key is valid, the RF Hub sends a
                                                   confirmation message to the BCM over
                                                   CAN-C. The BCM relays the
                                                   confirmation message to the PCM on
      Figure 18: Three different key styles        CAN-C allowing the vehicle to start. The
                                                   K-line circuit used by the IGNM is a one-
      The Keyless Enter ‘N Go FOBIK operates       wire, low-speed network operating in a
      with a keyless ignition node (KIN)-style,    manner similar to a LIN; with 0.0–1.0
      push-button ignition switch. When using      volts indicating a “zero” bit, and between
      wiTECH, both of these devices are            6.0 volts and battery positive voltage
      referred to as the ignition node module      indicating a “one” bit. In addition to the
      (IGNM).                                      IGNM, a back-up circuit communicates
                                                   with the RF Hub when the ignition switch
      Entry level vehicles use a non-RKE style     position is changed. When the switch
      ignition key with an immobilizer chip.       position is changed, the back-up
      Mid-level vehicles use an RKE FOBIK.         communication line changes from 0.0
      Vehicles using a bladed-style ignition key   volts to battery voltage. When the RF
      or an RKE FOBIK use a wireless ignition      Hub detects the change in switch position,
      node (WIN)-style rotary ignition switch      the ignition switch position advances.
      called the ignition node module (IGNM)
      that includes a low-frequency antenna for    The Keyless Enter ‘N Go FOBIK is a
      SKIM code transmission.                      battery-operated transponder. If the
                                                   battery voltage falls below 2.2 volts, a
                                                   DTC is set. The FOBIK contains a
                                                   transponder that can also be powered by
                                                   the KIN through wireless coupling.

                                                                   May 2012         Page 11
Service Information Update                                                          Reference Book
                                                                                    and Tech News

      A technician diagnosing an inoperative      Because the internal antenna in the RF
      FOBIK can validate a low battery            Hub does not provide enough range for
      condition by pressing the START button      remote start functionality, an external
      with the FOBIK. A valid FOBIK that is       antenna is used on vehicles equipped with
      programmed to that vehicle will start the   remote start. The antenna attaches to the
      car. A low battery will trigger a message   RF Hub via a coaxial cable and is located
      in the EVIC. The RF Hub module (Fig.        near the RF Hub on the rear package
      19) for CUSW vehicles is different than     shelf (Fig. 20).
      modules used on PowerNet systems. The
      module communicates on the CAN-C bus.

                                                  Figure 20: External antenna

      Figure 19: RF Hub                           The RF Hub powers five hard-wired
                                                  antennas to determine the location of the
      The RF Hub transmits the ignition status    FOBIK. The antennas broadcast low-
      to the BCM, which controls power to the     frequency signals to the FOBIK.
      additional systems. The RF Hub also
      monitors the capacitive door handles on     The antennas are numbered one to five.
      vehicles equipped with Keyless Enter ‘N     1. Left rear door (located behind the door
      Go to trigger the low-frequency antennas.   trim panel)
                                                  2. Right rear door (located behind the
      The RF Hub also operates as the receiver    door trim panel)
      for the following systems:                  3. Cargo area (on the inside wall of the
      • Keyless entry systems                     trunk near the rear bumper)
      • Tire pressure transponders                4. Behind the instrument panel (located
      • Keyless Enter ‘N Go                       below the heater and air conditioning
                                                  module)
      The RF Hub includes an internal antenna     5. At the rear of the vehicle (behind the
      that receives the high-frequency signal     bumper cover)
      from the FOBIK during Keyless Enter ‘N      See figure 21 on the following page.
      Go or RKE operation.

                                                                   May 2012         Page 12
Service Information Update                                                           Reference Book
                                                                                     and Tech News

            Figure 21: Five antennas are used to locate the FOBIK on CUSW vehicles

                                                                  May 2012           Page 13
Service Information Update                                                            Reference Book
                                                                                      and Tech News

      The inside of the front exterior door         Part of the UAM is an anti-tilt sensor
      handles on the Dodge Dart have a surface      (Fig. 24). This sensor is used for detecting
      capacitance that changes when touched         a tow-away condition. The UAM
      (Fig. 22). The change in capacitance          communicates with the BCM on a LIN
      triggers a voltage change in an electronic    bus.
      switch circuit in the handle.

                                                    Figure 24: Anti-tilt sensor
      Figure 22: Capacitive door handle
                                                    The ultrasonic transmitter, also located in
      When the RF Hub detects a change in the       the CHMSL (Fig. 25) sends ultrasonic
      circuit, it broadcasts a FOBIK validation     signals into the vehicle cabin. The
      request through the low-frequency             ultrasonic receiver listens to the signals
      perimeter antennas. The door will unlock      as they bounce off objects inside the
      if the RF Hub finds a valid key in the area   vehicle.
      within 1.5 m (5 ft.) of the door handle.

      The Dart is equipped with an ultrasonic
      and anti-tilt module (UAM) located in the
      headliner, ahead of the center high-
      mounted stop lamp (CHMSL) assembly
      (Fig. 23). The UAM works together with
      an ultrasonic transmitter and receiver,
      more about that in a little farther down.

                                                    Figure 25: Ultrasonic transmitter

                                                    If a person or object moves within or
                                                    enters the vehicle interior, the pattern of
                                                    the sonic waves arriving at the ultrasonic
                                                    receiver changes. If a change in sonic
                                                    wave pattern occurs, the ultrasonic
                                                    receiver sends a signal to the UAM. The
                                                    UAM sends a message over a LIN bus to
      Figure 23: Ultrasonic and Anti-tilt           the BCM. The BCM flashes the
      Module                                        headlamps and park/tail lamps and
                                                    sounds the horn.

                                                                       May 2012        Page 14
Service Information Update                                                          Reference Book
                                                                                    and Tech News

      Customers need to be educated on the         The UAM monitors the impedance of the
      system. Items left in the vehicle or         transmitter and receiver circuits to
      hanging from the rear view mirror that       determine their condition and, if the
      may sway due to environmental                impedance is too high or too low, it will
      conditions, traffic vibrations, extreme      store a DTC for any fault detected.
      stereos, etc., may cause a nuisance alarm.

                                                                    May 2012        Page 15
Service Information Update                                                             Reference Book
                                                                                       and Tech News

      TECH’S CORNER
      In our April Master Tech program, we
      featured updates on the 1.4-liter, 2.0-liter,
      and 2.4-liter engines. As you know, at the
      end of the web program there are a series
      of quiz questions related to that month’s
      content.

      While reviewing your survey comments
      from the April program, we noticed that
      there were a few comments about one of
      the quiz questions that had to do with the
      1.4-liter engine’s cylinder block. There
      seemed to be some confusion about which         We also received requests for more
      answer was correct. Let’s review the            information on the 1.4-liter’s MultiAir
      question, and then we’ll explain the            system. In the April program we briefly
      answer in more detail.                          introduced the MultiAir system and
                                                      explained the modes of operation.
      Which of the following is NOT a                 However, for those of you who would like
      characteristic of the 1.4-liter engine’s        more in-depth training and information
      cylinder block?                                 about the MultiAir system, Chrysler
          a. Two-piece design                         Academy does offer a one-day, instructor-
          b. Cast iron bedplate                       led course that thoroughly covers this
          c. Crankshaft supported by five main        subject. The course name is MultiAir
             bearings                                 Engine Management, and the course code
          d. Four piston cooling jets                 is 0851208. For more information about
                                                      this, and other course offerings, refer to
      For this question, we were referring to the     the Chrysler Academy Learning Center
      aluminum bedplate when we selected the          site under the Training tab at
      distracter “Cast iron bedplate,” because a      DealerCONNECT.
      cast iron bedplate is not a characteristic
      of the 1.4-liter engine’s cylinder block. As
      you may recall from the program, only the
      integral bearing caps are made of cast
      iron. However, the bedplate, itself, is
      made from aluminum. So, actually, the
      cast iron bedplate was the correct choice
      for this question. Sorry, if there was a
      little confusion.

                                                                       May 2012        Page 16
Service Information Update                                                        Reference Book
                                                                                  and Tech News

      And finally, we received some comments      You can also check these requirements at
      about the video not keeping up with the     DealerCONNECT. Simply click on the
      sound in some of the April program          eSupport link at the top of the page.
      segments. As we explained back in the       From there you’ll find Support Tools
      November 2011 Tech’s Corner article, it’s   where you can check your system and
      important that the computer or laptop       bandwidth.
      being used to view the web program is
      equipped with the correct system
                                                  Thanks very much for sending us your
      requirements to view the web and video
                                                  questions, comments, and concerns. We
      segments. So you won’t have to go back
                                                  appreciate receiving them and look
      and review the November article, we are
                                                  forward to responding to them each
      reprinting them again, below, for your
                                                  month!
      convenience.

      The system requirements to view training
      courses on TechCONNECT are:
          Operating system: Windows 7
          Browser: Internet Explorer 8.0 or
             higher
          Screen resolution: 1366 X 768
          Color depth: 32 bit
          Java: Sun Java 1.5.X or 1.6.X
          Adobe Reader: Version 8
          SVG viewer: Version 3
          Flash: Version 10

                                                                  May 2012        Page 17
Service Information Update                                                            Reference Book
                                                                                      and Tech News

      WARRANTY TIPS
      In the past, we’ve asked for your feedback    is only good for the original purchaser,
      and input on all things Master Tech. This     this is unlike most other warranties and
      month in our Warranty Tips section we’re      why we are stressing the importance of
      going to answer a question from               confirming the coverage. If the vehicle
      L. -Cochran from the Philadelphia region.     has changed hands, the warranty is no
      He was looking for some info about the        longer valid. There are no “in family”
      five-year inspection for vehicles with the    transfers available, so even if a parent
      lifetime powertrain limited warranty.         gives the vehicle to their child, the
      Thanks for that question L. -Cochran, and     coverage does not go with the vehicle.
      keep them coming folks!                       The coverage code you are looking for on
                                                    the VIP report is 799 or 836 (799 is gas
      Before we get into the inspection process I
                                                    vehicles and is the most common, 836 is
      thought it’d be a good idea to go over
                                                    the hybrid vehicle). Remember, not every
      what’s needed to verify coverage, or more
                                                    vehicle was eligible for this coverage, for
      correctly stated, owner eligibility.
                                                    instance chassis cabs and diesels were
      I can hear it already “That’s easy! Just      excluded. With any other code, assume
      check the VIP report.” Well, if it were       there is no warranty coverage and ask the
      that easy I’d be in the garage getting the    service advisor to confirm the coverage
      GLH ready for the track instead of            before proceeding.
      tapping on this keyboard. Due to the
                                                    The vehicle is not eligible for this five-
      privacy laws in some states, the VIP
                                                    year inspection until 60 days prior to the
      report may not be up to date with current
                                                    five-year anniversary, which is the
      owner information. We’re going to cover
                                                    warranty start date. The customer also
      this form by looking at the most
                                                    has 60 days after that anniversary date,
      important points. If you want all the
                                                    so they really get a 120 day window.
      details on this topic, you can read
                                                    There is no charge to the consumer for
      Warranty Bulletin D-11-23. First, you
                                                    this inspection, but you will be paid for
      need to know that the warranty coverage
                                                    performing this inspection.
      code (WCC) has to be 799. If the WCC is
      not 799, your claim will not be paid, this    If the vehicle fails the inspection, or the
      makes it worth taking a second glance.        inspection is not performed within this
      Next, and most important, the original        prescribed period the Lifetime Powertrain
      owner’s name has to match the name on         Warranty is voided. The Warranty
      the RO, again if this does not match, the     Coverage Code for the vehicle will be
      claim will not be paid.                       updated to show there was no inspection
                                                    or if the vehicle failed the inspection.
      Since we started off with the warranty
      coverage code, 799, that’s talk more about
      that. In a nutshell, the lifetime warranty

                                                                     May 2012         Page 18
Service Information Update                                                             Reference Book
                                                                                       and Tech News

      SERVICE INFORMATION
      Recently, the warranty department has          conflicting messages, both lock and unlock
      noticed an issue that we want to make          at the same time.
      technicians aware of. The issue involves
      the Keyless Enter ‘N Go system, but the
      root of the problem lies with the customer
      not being familiar with how the system
      actually functions.
      The customer complaints range from the
      vehicle not unlocking when trying to open
      the door, to not locking when pressing the
      lock button on the door handle. Just to
      clarify, the system senses when someone
      is approaching the vehicle with the
      FOBIK. When the operator places his/her
      fingers behind the door handle to open the
      door, the capacitive door handle sends a
      signal to indicate a request for the door(s)
      to be unlocked. The RF Hub looks for the
      FOBIK, and if the correct FOBIK is
      within 1.5 m (5 ft.) the doors will unlock.

                                                     The proper way to lock the car using the
                                                     door handle is to simply depress the
                                                     button.
                                                     Many door handles have been replaced in
                                                     an attempt to correct this issue. If you
                                                     receive a work order that has a customer
                                                     complaint involving the door lock/unlock
                                                     functions or the capacitive resistance
      The customer needs to be aware that            functionality, be sure to verify proper
      there is a slight delay (typically less than   operation before replacing any
      1 second) before the door unlocks. This        components. If you find the operation to
      may appear as if the doors are not             be normal, you might need to have the
      unlocking.                                     service advisor educate the customer.
                                                     Also note that this information is covered
      Another common concern happens when            in the owner’s information.
      the door is locked using the lock button on
      the handle. It appears many folks are
      pressing the door lock button while also
      grabbing the door handle. This sends

                                                                      May 2012         Page 19
Service Information Update                                                          Reference Book
                                                                                    and Tech News

      LABOR-TIME STUDIES, BEHIND THE SCENES

      This month we’re going to take a look        procedure that does add up. The
      behind the scenes at labor-time studies.     procedure has to be completed exactly as
      We get comments and questions every          the service information spells out. No
      month regarding labor-time standards         shortcuts are allowed. This serves two
      and how they are determined. This is a       purposes. First, it’s fair. If shortcuts
      question I asked many times during my        were being taken, the times could not be
      years in the dealership. I was pretty        used as a standard, only a record of this
      eager to find out myself, so let’s have a    one technician’s ability. The other reason
      look behind the curtain.                     is because the procedures are validated
                                                   during this process as well as timed.
      The company that performs labor-time
                                                   When I was there, the procedure for
      studies is completely separate from
                                                   removing the generator on the 6.4L
      Chrysler Group LLC. I mention that
                                                   Charger was revised because that
      because it tells me that the company
                                                   procedure (and many of the others) was
      doing the time studies has nothing to gain
                                                   written based on early, or pre-production
      by trimming or padding times. This
                                                   vehicles.
      company has four technicians they use to
      come up with these times. All four are       On that note, if you feel a time is just
      ASE certified, two come from a Chrysler      too short to complete a procedure, feel
      Group dealership, two come from              free to make your voice heard. On the
      independent shops. This keeps the            day I was there, the removal and
      familiarity with the vehicles varied and,
                                                   installation procedure for the NAG1
      in my opinion, fair.
                                                   transmission from the JK Wrangler
      Okay, let’s talk about how they actually     was being re-studied as a direct result
      come up with these times. The technician     of technicians asking for it.
      has a program open on his computer that
      is used to time each step. The technician
      has to time each step individually.

                                                   I was also surprised to see no air tools
                                                   being used. Air tools are only used to
                                                   remove tires, axle or pinion nuts, and
      This means a walk from the bench to the      things like that. Torque wrenches are
      car, and back for each step. These little    to be used on any fastener that has a
      walks are on the clock, and the bench has    torque specification.
      to be at least 6 feet from the vehicle.
      Yeah I know, not a lot, but in a 20-step

                                                                    May 2012        Page 20
Service Information Update                                                      Reference Book
                                                                                and Tech News

      These procedures are performed twice,     So, what did I learn from this little
      usually by the same technician, but       investigation? Well, I expected to find
      always with at least two days between     areas where the labor-time studies are
      so there’s less “memory factor” coming    simply unfair or at least biased
      into play.                                against the technician. I didn’t
                                                though. The only issue I thought I
      I went into this looking to find fault
                                                found was with broken or stripped
      with the procedures for coming up
                                                fasteners and the time it can take to
      with these times. I really only found
                                                get the car in and up in the air. These
      one area that left me questioning
                                                things (and a few more) are taken into
      things, that was rusty bolts. For those
                                                consideration. For more information
      fortunate enough not to live where
                                                on those situations, and a few more,
      hundreds of tons of salt are dumped
                                                read the Introduction section of the
      on the road every winter, you have no
                                                Labor-Time Guide released by
      idea how much of a challenge rusty
                                                Chrysler Group LLC.
      fasteners can be. Well, there is an
      allowance for corroded, stripped,         I was glad to look into this issue, and I
      broken, or missing fasteners, as well     was able to because you folks asked
      as repairing, as opposed to replacing     for it. Please keep the comments
      some components. You’ll have to talk      coming, it really is what drives the
      to your service manager to see if/when    direction of Master Tech.
      these apply.

                                                                May 2012        Page 21
Service Information Update                                                                     Reference Book
                                                                                               and Tech News

Ok, you folks are good! Last month I though I had some pretty tough ones but you hit it out of the park. So, I
think this month I need to make it a bit harder.

1)

2)

                                                                              May 2012         Page 22
Service Information Update                                                                              Reference Book
                                                                                                        and Tech News

      The answer to the April puzzle:

                            Across                                                 Down

      1. As power and stress on the 2.0-liter               2. What type of main bearings and pistons are used
         Tigershark engine increases, these are needed         on the 1.4-liter engine?
         to cool the underside of each piston.              3. The pump on the 1.4-liter engine can run up to
      4. The new Dodge Dart will be the first Chrysler         ____ minutes after a hot engine shut-down.
         Group vehicle to use this new brand of organic     4. Most Chrysler Group crankshaft dampers are
         additive technology coolant.                          what type of design?
      5. The turbocharger on the 1.4-liter engine is a      5. The timing system on the Dodge Dart’s 1.4-liter
         ____ scroll design.                                   engine features a ____ stage belt drive system.
      7. The main change on the 2.4-liter Tigershark        6. All three available engines in the Dodge Dart can
         engine is it will have a new cylinder head with       be mated to the C635 ____ transaxle.
         a MultiAir II® ____.
                                                            8. One change to the 2.0-liter Tigershark engine is
      9. On the 2.0-liter Tigershark engine, a new             that its intake manifold is ____ mounted.
         bearing beam is attached to #2, #3, and #4
                                                            11. The 1.4-liter engine features a ____ to improve
         main bearing caps which helps reduce ____.
                                                                performance.
      10. How many piston cooling jets does the 1.4-liter
                                                            12. The Clic E clamps are typically used on ____
          cylinder block have?
                                                                diameter radiator hoses.
      13. The knock sensor is located on the left side of
                                                            14. The ____ dual dry clutch transaxle will launch on
          the ____.
                                                                the new Dodge Dart with the 1.4-liter engine.
      15. What type of system provides variable control
                                                            16. The C635 manual transaxle on the Dodge Dart
          of the intake valves?
                                                                has how many output shafts?
      17. What type of slave cylinder does the C635
          manual transaxle use to actuate the clutch?
      18. To supplement the vacuum produced by the
          2.0-liter Tigershark engine, what type of
          vacuum pump is used?
      19. This component on the 1.4-liter engine is
          unique because it is made up of two pieces?

                                                                                   May 2012             Page 23
Service Information Update              Reference Book
                                        and Tech News

                             May 2012   Page 24
You can also read