Demystifying data: developing data literacy skills for insight-driven decision making - Melissa Kantor Vice President, People Analytics and ...
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Demystifying data: developing data
literacy skills for insight-driven
decision making
Melissa Kantor
Vice President, People Analytics and Insights
The LEGO Group
©2019 The LEGO Group
Agenda 1 Introducing The LEGO Group 2 Our Ambition 3 Demystifying Data Page 2 ©2019 The LEGO Group
Introducing the LEGO Group
Family owned
Danish
Founded #1
Toy company
140 17,000 #2
countries colleagues reputable brand
Copyright © 2019 The LEGO Group • 4
Our global presence
Hubs Factories Sales Stores
offices
• Billund • Billund, Denmark
•
(Headquarters)
London
• Kladno,
Czech Republic
37 320
Sales offices LCS stores and
• Enfield, CT • Nyíregyháza,
worldwide 143 own stores
Hungary
• Singapore
• Monterrey, Mexico
• Shanghai • Jiaxing, China
Copyright © 2019 The LEGO Group • 5
To inspire and develop the builders of tomorrow
PLACEHOLDER CEO Play Video
LEGO
comes from Danish
‘LEG GODT’
meaning ‘play well’
1958
the LEGO® brick
1932 1978 1998
First wooden Minifigure Mindstorms®
duck
Endless creativity
for all ages 12 +
6-8
1-2
3-5 9-11 16 +
Copyright © 2019 The LEGO Group • 9
2018 top themes
Copyright © 2019 The LEGO Group • 10Bringing the brick to life • Certified Fresh movies • Blending AR, coding & robotics • Largest brand channel on YouTube
Agenda 1 Introducing The LEGO Group 2 Our Ambition 3 Demystifying Data Page 12 ©2019 The LEGO Group
THE PO&D MODERNISATION PROGRAMME
Over the next 3 years we are embarking on an People Operations and Development (PO&D) modernisation journey which includes the introduction
of a Cloud based Human Capital Management (HCM) platform and a cutting edge People Analytics solution that will support the delivery of best
practice employee-centric services. Process simplification and user-experience will be at the heart of design to increase self-service, drive rapid
adoption, and embed a systemic value-adding change with prevailing impacts.
©2017 The LEGO GroupPO&D MODERNISATION : THE DRIVERS
Organizations recognize that a workforce empowered with effective tools and services are more engaged. Research from leading organisations
have shown that an engaged workforce is a lever to productivity1. Global organisations require world class solutions with omni-channel support
services available anytime, anywhere. Cloud Solutions drive simplification, user adoption and lower the total cost of ownership. These services
enable the expert HR community to shift focus to true strategic partnering that will support the delivery of desired business outcomes.
1 Gallup’s 2016 meta-analysis finds that firms with high levels of employee engagement report 20% higher productivity.
McKinsey finds that engaged white-collar employees have a 16% higher productivity and engaged blue-collar employees have a 27% higher productivity.
©2017 The LEGO GroupThree Year, Three Layer Approach for 2019-2021+
• BAU: Business as usual
• Keep things ticking over
Time
• Targeted tactical interventions to add high value in
the shorter term (Focus on ensuring trusted numbers)
• Headcount Governance and Operational Excellence
• External Workforce Governance and Management
• PO&D Monthly Cadence and Dashboard
• Weekly/Monthly/Quarterly Recruiting Dashboards
• Recruiting Capacity Model
• …
• Building the longer-term PO&D foundation
• Modernisation of the HR Ecosystem (HCM into the
Cloud)
• Visier People Analytics (launches October 2019)
Value • New cloud-based core HCM (launches 2020)
• PowerUp PO&D – Data Driven Insights
Page 15 ©2017 The LEGO Group
• …Agenda 1 Introducing The LEGO Group 2 Our Current State 3 Demystifying Data Page 16 ©2019 The LEGO Group
Page 17 ©2019 The LEGO Group
What is data literacy? “the ability for employees to derive meaningful insights from data and apply those insights in a way that benefits the organisation” – Doug Bordonaro Page 18 ©2017 The LEGO Group
Why do we need to demystify data?
• The people analytics exists to influence decision making
by
• Providing information on the current state
• Identifying and extrapolating historical trends
• Predicting what is to come
• Building the foundation for data led/informed/driven
decisions
• Everything must be viewed through the lens of influence
• What do we want people to learn from the information
data provides?
• How should they react when they see data insights?
• What action should they take because of it?
Page 19 ©2017 The LEGO GroupHow do you become more data savvy?
• It is NOT about using excel
• It is about CONSUMING OUPUT
• eLearning will only get you so far
• Start with the basics
• Clear alignment and understanding of terms and concepts
• Agreeing what key data points and measures are important
• Pick just a few and learn deep
• Deep enough to challenge
• Understanding simple visualisations
• Bar, line, pie, scatter, bubble
• Learning when data and analytics can help, then finding your analytics team
• Be targeted and relevant
• Answer the ‘So What?’ in the context of the business
Page 20 ©2017 The LEGO GroupBEGAN WITH CHANGE • Stakeholder analysis = First task before any planning was done • Onboarded and operationalised the change team before we kicked off the programme • Single point of contact for all comms within PO&D and to the broader business • Clear and easily articulated business case and value measures • Persona-based emotional change management techniques utilized • RAID! Page 21 ©2019 The LEGO Group
PO&D Monthly Dashboard • Improved (still in Power BI and PPT) • Targeted • Key Themes • Storylining • Full Monthly Cadence • Headcount Bridge • Leverages the appendix Page 22 ©2019 The LEGO Group
Actual Headcount Overview Bridge
142
4 3
5 45
85
2 3
10
5
60 55 10
50 10 -5 5
Permanent Salaried Total LEGO
Salaried Permanent Headcount
Headcount Headcount (Annual
(as in BoD) (MPR) Report)
Explanation
▪ Green: Actual permanent salaried headcount as reported in the Board of Directors overview
▪ Orange: Actual salaried headcount as reported in the Monthly Performance Report and part of the financial estimate used in People Planning
▪ Blue: Total LEGO headcount as reported in the annual report
Page 23 ©2018 The LEGO Group
Sensitivity: ConfidentialPeople Planning - supporting material
Guidelines, definitions,
FAQ, templates …..
Find it at the new
People Planning site
Page 24 ©2019 The LEGO GroupPage 25 ©2019 The LEGO Group
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