AGENT HANDBOOK In Support of Furniture Bank - Furniture Link Inc.
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AGENT HANDBOOK In Support of Furniture Bank
“They’re creating a home, and when we give
them a choice in the furniture that goes in that
home, we’re giving them their dignity.”
Anne Schenck, Founder of Furniture Bank
CONTENTS
4 What is Furniture Bank?
6 Letter from Realtor Leadership
8 Understanding
12 Referring
14 Connecting
17 Celebrating
20 Appendix
3
10,426
clients served
WHAT IS FURNITURE BANK?
Furniture Bank is a registered charity that changes
lives by providing furniture and housewares to
people experiencing poverty or displacement.
Furniture Bank envisions a world where everyone
has the stability and dignity of a furnished home.
14,160
volunteered hours
4
3,831 2017
children helped
2,9M
lbs diverted from
88
landfill social service and
shelter referral
agencies
$4.34M
$
value of furniture
delivered
8,330
furniture donors
11
trucks
5
LETTER FROM LEADERSHIP
You all know me and my commitment to both RE/MAX experience is that the need is big. Far bigger than I
Hallmark and to giving back to the community. I want could have imagined.
to tell you about Furniture Bank, a charity that transfers
gently-used, unwanted furniture and housewares, to Furniture Bank is on track to furnish the homes of over
people who desperately need them. 12,000 people this year. But over 50,000 more across
the GTA live in under-furnished spaces. Many of those
In 2017, I volunteered at the Furniture Bank, a 50,000 will need to choose to buy food instead of
26,000-square foot showroom in western Toronto. I enjoying the dignity of furniture. A choice I don’t think
got to see its systems and meet the people doing the anyone should have to make. RE/MAX Hallmark can
work to make a difference in the lives of thousands. I and will help.
spent my time with this man from Peru, in Canada for
only a couple months. He had no furniture. His family I also learned that the Furniture Bank turns over its
and two kids, had no furniture. Not a dining table, not inventory every 72 hours. The demand for furniture and
a sofa. Seeing his face light up as he chose a coffee housewares is that intense.
cup for himself was amazing. What I learned from this
6
People transitioning homes, downsizers and movers,
donate most of these furnishings. These are OUR
people. And more than just help, RE/MAX Hallmark
can take the lead on eliminating furniture poverty in
Toronto, and as we help Furniture Bank grow, across
the country.
So, what’s next? Please join us in…
1 UNDERSTANDING
how it all works and how we can change lives | +Tour | +Volunteer
2 REFERRING
clients who are looking to rid themselves of gently-used furniture and
housewares, to donate to Furniture Bank | + Tax Receipt
3 CONNECTING
with prospective home buyers and sellers by way of exclusive Furniture Bank
community events
4 CELEBRATING
our investments in the charity by getting involved in Furniture Bank’s annual
cornerstone event, Chair Affair, on November 2nd
Thank you,
Ken
7
1 UNDERSTANDING
WHO DOES FURNITURE BANK HELP? HOW CAN FURNITURE BANK AFFORD TO
HELP SO MANY PEOPLE?
Recipients include women and children escaping abuse,
newcomers, refugees, and those transitioning out of Through the help of generous donors first and
homelessness. In 2017, more than 10,000 individuals foremost. Also, they are a social enterprise that
were helped through gifts of gently used furniture and generates revenue through the professional removal
housewares. and transportation of furniture and housewares
donations from donor homes to their showroom.
WHAT ITEMS WILL FURNITURE BANK DO DONORS GET A TAX RECEIPT?
ACCEPT?
Donors get in-kind tax receipts reflecting the fair
Almost all gently used furniture & housewares, market value of the donation, for amounts established
including mattresses, box springs & metal bedframes, by CRA and Furniture Bank. See Appendix B for an
along with electronics, kitchenware, small appliances, overview of amounts. To get a detailed assessment
linens and so on. Some restrictions do apply. See of the tax receipt your clients can expect, please call /
Appendix A for a complete list. Or, call / email email Furniture Bank’s kind and attentive service team
Furniture Bank’s friendly and efficient service team at at 416.934.1229 / info@furniturebank.org
416.934.1229 / info@furniturebank.org
8
REALTOR COLLABORATIONS: A LONG creating opportunities for realtors to meaningfully
HISTORY OF IMPACT connect with potential buyers and sellers. Doing good
is also good for business. See page 14 for details.
Furniture Bank has worked closely with realtors since
its inception, nearly 20 years ago. These partnerships
WHEN AN AGENT REFERS FURNITURE BANK’S
have fueled the furnishing of homes for more than
PICK UP SERVICE TO ITS CLIENTS, HOW MUCH
90,000 people, including 30,000 children helped, by
WILL IT COST?
way of roughly one half million items collected.
Realtors are changing lives. Building on feedback received from RE/MAX
Hallmark, Furniture Bank is launching flat rate pricing.
Perfectly positioned to raise awareness of furniture Simply:
poverty, realtors are on the front lines of Furniture
Bank’s top donor source, which is to say, individuals • Full Truck - $1,250
moving home. • Half Truck - $700
• Quarter Truck - $400
Together, Furniture Bank and RE/MAX Hallmark can • 1/8th Truck - $250
end furniture poverty.
See Appendix C for approximate volumes.
TRACKING DATA FOR AGENTS
Pick ups come with two, trained and
Furniture Bank has implemented technology to track,
experienced movers to proficiently collect
measure and report on all incoming referred donations,
donations.
so that each agent can “keep score” of how many
donations they’ve kept out of landfill, and back into
All gently used donations will receive a tax-
the community, ultimately measuring lives touched by
receipt.
furniture donated.
Depending on donation mix, full trucks
Furniture Bank has further developed creative
average tax receipts ranging between $2,500
partnership opportunities intended to raise the profile
and $3,500.
of partnering agents in their select communities, while
9
SEE IT FOR YOURSELF
Consider scheduling a tour or volunteer for a morning
helping families choose furniture for their homes.
We promise, seeing first hand the joy on the faces
of families who receive this almost unimaginable
generosity and kindness, will change you.
CONTACT
Furniture Bank
25 Connell Court, Unit 1
Toronto, ON M8Z 1E8
Emily Quesnelle
Community Development Coordinator
Furniture Bank
416.934.1229 x 717
emily.quesnelle@furniturebank.org
Andrew Clendinneng
Director of Philanthropy
Furniture Bank
416.616.0167
andrew.clendinneng@furniturebank.org
1011
2 REFERRING
It is estimated that there are over 50,000 individuals in HOW TO DONATE?
the GTA living without the dignity that proper furniture
It’s simple. Whether you want to drop-off a donation
and housewares provide. We can and should be
or arrange for a service pick up, call Furniture Bank’s
helping these people. It’s the right thing to do.
expert service team at 416.934.1229.
As it happens, the way we can best help is to simply
1. LET THEM KNOW THAT YOU’RE A RE/MAX
refer Furniture Bank to our clients as a way of helping
HALLMARK AGENT, OR THE CLIENT OF ONE
them declutter their homes; for staging, in preparation
• You will be eligible for RE/MAX Hallmark flat
for moves, post-move once settled, or as a seasonal
free pricing
reminder. Families that need help get the gifts of
• You will have your referred donations tracked
furniture and dignity, donors get a tax receipt and
• You will have access to impact reports for the
newly freed space, and realtors get to help both.
donations you’ve referred
Everybody wins!
2. LET THEM KNOW WHAT YOU NEED AND WHEN
YOU NEED IT
See Appendix A for a complete list of items accepted /
• How much truck do you need? See Appendix C
not accepted.
• Where and when will you need service?
• Call in advance, especially around peak season,
See Appendix B for an overview of tax receipt
month’s end/beginning
estimates/in-kind amounts.
3. FOLLOWING PICK UP
See Appendix C for an estimated of Furniture Bank
• Your client will receive a tax receipt for their
truck volumes.
donation
4. REPEAT
• It’s really that simple
12“Being homeless doesn’t make you less of a
person. But you’re treated differently. That’s why
when you’re treated like a human being it really
makes an impression. You feel it in your bones.
That’s how the people at Furniture Bank treated
us. Like we mattered. Like we were just regular
people. I don’t know where we’d be without the
furniture people donate to Furniture Bank. There’s
kindness out there. We’re living proof. Vanessa’s
having surgery in a few days. Instead of worrying
about trying to tough it out in shelters or on the
street, this furniture allows her to focus on her
recovery.”
Patrick and Vanessa,
Clients
133 CONNECTING
Furniture Bank is a fantastic platform to help you raise your personal profile,
while making meaningful connections among prospective homebuyers and
sellers in the communities in which you operate.
OPPORTUNITY 1
COMMUNITY YARD SALE FUNDRAISERS
• The goal of these events is to raise awareness and
funds
• If you are interested in arranging a Yard Sale in
your territory please email:
mitchell.praw@furniturebank.org
The Activation
MARKETING: An agent opportunity to raise profile and
drive awareness
o Cobranded postcards promoting the sale (agent
delivered / joint design)
o Flyers & posters engaging local businesses ( joint
design & delivery)
o Community event listings (Furniture Bank)
o Social media ( joint opportunity)
o Targeted email and phone outreach ( joint
opportunity)
o PR ( joint opportunity)
LOGISTICS
o These are bespoke events supported by
1-800-GOT-JUNK and Furniture Bank
o 1-800 to manage sourcing of materials for sale,
storage in advance of the materials they’ve
sourced, and delivery of materials to event location
o Furniture Bank will participate in event promotions
and logistics
PLANNING COMMITTEE
o Interested agents should email:
mitchell.praw@furniturebank.org to discuss further
14OPPORTUNITY 2
AGENT SPONSORED FURNITURE & HOUSEWARES DRIVES
• An agent sponsored offering for homeowners
• Schedule a day and help a territory of
E
homeowners declutter by hosting a furniture and
L
housewares drive using Furniture Bank’s trucks
M P
and service
A
• Reach out, door knock, and connect, sharing word
S
of your event
• Offer thanks and build relationships with donors
• All in-kind donations will earn tax receipts
The Activation
MARKETING: An agent-branded drive in your targeted
community
o Cobranded postcards promoting your drive (agent
delivered / joint design)
o Flyers & posters engaging local businesses (agent
delivered / joint design)
E
o Community event listings (Furniture Bank)
P L
o Social media ( joint opportunity)
M
o Targeted email and phone outreach ( joint
A
opportunity)
S
o PR ( joint opportunity)
LOGISTICS
o Furniture Bank manages call center and bookings
o Furniture Bank secures trucks, driver and movers
o Bookings mostly made in advance to manage TO INQUIRE ABOUT JOINING THE COMMITTEE /
volume FOR MORE INFORMATION:
o Furniture Bank manages tax receipting for donors
o Furniture Bank to share booking information for Mitchell Praw
agent client stewardship Director of Marketing & Partnerships
Furniture Bank
PROGRAM COSTS 647.824.2804
o $1,500 for basic program, one truck + move team mitchell.praw@furniturebank.org
+ logistics + marketing described above
o $1,250 for each additional truck + move crew
required
15“Being able to put my kids to bed that first
night… because they finally had a bed?
There are no words. I want my kids to
know what a home feels like.”
Jessica,
Client
164 CELEBRATING
Furniture Bank would like to humbly thank our generous sponsors,
The 8th Annual Chair multiple pieces of furniture, and an array of other fabulous items.
Their support raised enough funds to furnish the homes of over 300 Families;
Affair Fundraiser
families who are transitioning out of shelter and taking steps to start their
lives over and desperately in need of furniture before the holidays. You did this!
BOOK IT: FRIDAY, NOVEMBER 2nd, 2018
Chair Affair is our annual auction-based
fundraising gala in Toronto. It’s an inspiring
evening whereby Canadian designers, famous
faces, home and décor captains of industry
and enthusiasts alike will come together in an
effort to raise funds and awareness to help
Furniture Bank furnish even more homes,
enabling our clients to find warmth, dignity 2017 DESIGNERS
and stability in their new homes.
Barry Nathan Carly Self Christine Elliott Colin McAllister and Justin Ryan Cori Halpern Daniel Bradley David White Deborah Sperry
Desta Ostapyk Diane Ernjakovic & Rachel Keach Doreen Stegmuller Erin Armstrong Erin McDermott Emma Doorish Evelyn Eshun
Frank de Jong Hope van Ravens Jamie Jones Jane Lockhart Janice Fedak Jaymie Cooper Jillian Warren Jim Connelly Kalli George
Kara Schuster Kate Davidson Katherine Porter Kathie Jordan Katie Tuck Kayla Burke Keely Coles Kiran Thind & Rodrigo Andrade
Krysia Gorgolewska Lonny Doherty Mara Payne Maria Carrusca Marylynne & Lisa Meschino Melissa Tossell Michelle Mawby
Milena Radakovic Mireille Metwalli Nika Suessmann Nisha Sewel Peter Brooks Robbin Caskenette Rowena AuYeung
Sarah-Lynne Schnare Scott Laughton Shana Davies Susan Chang Vera Gisarov and Team Yvonne Whelan
The 8th Annual Chair Affair fundraiser has
TITLE SPONSORS
been scheduled for Friday, November 2nd,
2018. Please put this date into your calendar.
All proceeds will go to furnishing the homes of PA R T N E R S P O N S O R S LEADING SPONSORS MEDIA | RADIO | PRINT SPONSORS
people in need.
FOOD & BEVERAGE SPONSORS
Ana Pascos – Portraits Artist Councillor Mark Grimes Michael Parent Sleep Country
Artworld Fine Art Gallery Distinctive Appliances Mirvish Productions Tatiana Conrad and Mitchell Praw
Aveda Enzo Salon Olde Bridge Place Toronto Blue Jays Baseball Club
Banu Iranian Kabob & Vodka Bar Generate PavKannCasa Toronto Fire Services
Casa Loma Glamjulz Ashford Cleaners Union Lighting
CC Lounge and Whisky Bar GTAA/Toronto Pearson Pivot Sports & Orthopaedics Unique Lives
Cercan Tile Kristensen-Smith & Fiya Bruxa Pravda Vodka Bar Wylde & Winter
Chef & Somm Maestro, Paolo Busato Roland Canada Ltd. Zulu Nyala African Safari
Collega International Maple Leaf Sports and Entertainment Roots Canada
furniturebank.org | 416.934.1229
17Meet the kind of family
you’ll be helping
Meet Sandra and her daughter.
I am sure my story is not that uncommon, have a bed for my child and a dresser drawer
but at the time I felt very isolated and alone. to store her clothes.
As a young mother of a 3 year old, I was
separating from my husband of five years. When your parenting is under scrutiny and
Our relationship had become very abusive when you’re trying to provide a stable and
and unhealthy, and once I left it became warm home for your child, you have to have
increasingly hostile. Luckily, I was able to furniture. It’s one of those things we take for
receive housing on an expedited basis, but granted until we are sitting in an empty room
I did not have the financial capacity to buy without it. And for me as a university student,
furniture. I didn’t have the work experience I really needed a desk to study at, a place to
to find a job as I had been a stay-at-home store my books. It’s pretty hard to study on a
mother. And I didn’t have any education bare floor and I couldn’t just get up and go to
credentials. I was very vulnerable and I the library with a toddler.
needed help.
It’s been several years since I went to
I felt bad about having to access housing Furniture Bank to receive furniture. I
and welfare assistance, and I felt like many graduated with my Honours Bachelor of Arts,
decisions were being made for me at that started my Masters, and found a meaningful
time. I was just finishing the Academic career. Would I have been able to do that
Bridging Program at the University of Toronto without furniture and the Furniture Bank?
when all of this was happening. Maybe, maybe not… But it sure is nice to have
support creating your home, having a bed for
Because I was leaving a hostile environment your daughter, and the dignity in choosing
and the hostility towards me continued after your own furniture to set you up for the future.
the separation, having furniture wasn’t just a
luxury, it was a necessity. I had to prove that
I had a home that was suitable for my child
Sandra is a single mother and currently
and her well being. I needed furniture - and attends Ontario Institute for Secondary
the Furniture Bank - so that I would be able to Education
18APPENDIX A
Items Furniture Bank Accepts and Doesn’t Accept
DO ACCEPT DON’T ACCEPT
• Dining sets • Standing units taller than 6 feet
• End tables • Sofas longer than 7 feet
• Credenzas • Sofa beds and futons longer than 6 feet
• Book shelves • Wooden bedframes
• Sofas • Desks larger than 4 feet
• Love seats • L shaped desks
• Dressers • Console TVs
• Night tables • Tube style TVs with a screen size larger
• Desks than 32 inches
• Metal bed frames • Power tools
• Flat screen TVs • Major appliances like stoves, fridges,
• DVD/VCR players dishwashers, washers & dryers
• Stereos • Broadloom carpets
• Electric fans • Rugs and carpets larger than 8 x 11 feet
• Small kitchen appliances • Major appliances like stoves, fridges,
• Kitchenware dishwashers, washers & dryers
• Cutlery • Sports & exercise equipment
• Tableware • BBQs
• Artwork • Patio furniture
• Rugs • Baby items and toys
• Clothing, purses, hats, footwear • Books
• Curtains, blankets, pillows, towels, sheets, • Musical instruments
linens, draperies and more... • Sewing machines
• Window blinds
• Mobility items (walkers, wheelchairs,
bathroom assistance equipment )
• Marble items
• Medical equipment
• Vanities
20APPENDIX B Tax Receipts: 2018 In Kind Values The following information is for estimation purposes Call 416.934.1229 to book service or drop-off only and may be subject to change. Final tax receipt appointment and confirm your tax receipt quote. amounts will be confirmed upon booking. Product Family Product Name 2018 In Kind Value ($) Art & Collectables Artificial Plant / Christmas Tree 50 Art & Collectables Picture (framed) 25 Bedroom Furniture Armoire 200 Bedroom Furniture Chest 100 Bedroom Furniture Double Bed Frame 75 Bedroom Furniture Double Boxspring 150 Bedroom Furniture Double Mattress 150 Bedroom Furniture Dresser 100 Bedroom Furniture Dresser with mirror 100 Bedroom Furniture King Mattress 150 Bedroom Furniture Mirror 50 Bedroom Furniture Night Table 50 Bedroom Furniture Queen Bed Frame 100 Bedroom Furniture Queen Boxspring 150 Bedroom Furniture Queen Mattress 150 Bedroom Furniture Room Divider 25 Bedroom Furniture Trunk 75 Bedroom Furniture Twin Bed Frame 75 Bedroom Furniture Twin Boxspring 100 Bedroom Furniture Twin Mattress 100 Bedroom Furniture Vanity 150 Bedroom Furniture Wardrobe 200 Dining / Kitchen Furniture Bar Stool 25 Dining / Kitchen Furniture Buffet and Hutch 150 Dining / Kitchen Furniture Credenza 150 Dining / Kitchen Furniture Dining Chair 50 Dining / Kitchen Furniture Dining Table 150 Dining / Kitchen Furniture Folding Chair 25 Dining / Kitchen Furniture Folding Table 50 21
Product Family Product Name 2018 In Kind Value ($)
Art & Collectables
Dining / Kitchen Furniture Artificial Plant / Christmas Tree
Folding Chair 50
25
Art & Collectables
Dining / Kitchen Furniture Picture
Folding (framed)
Table 25
50
Bedroom Furniture
Dining / Kitchen Furniture Armoire
Kitchen Chair 200
25
Bedroom Furniture
Dining / Kitchen Furniture Chest
Kitchen Cupboard / Microwave Stand 100
50
Bedroom Furniture
Dining / Kitchen Furniture Double
Kitchen Bed
TableFrame 75
150
Bedroom Furniture
Dining / Kitchen Furniture Double Boxspring
Shelf -Large 150
100
Bedroom Furniture
Dining / Kitchen Furniture Double Mattress
Shelf -Small 150
75
Bedroom Furniture
Dining / Kitchen Furniture Dresser
Sideboard 100
150
Bedroom Furniture
Dining / Kitchen Furniture Dresser
Stool with mirror 100
25
Bedroom Furniture
Electronics King Mattress
Computer Monitor 150
100
Bedroom Furniture
Electronics Mirror
DVD/VCR Player 50
25
Bedroom Furniture
Electronics Night
Lamp Table
-Floor 50
25
Bedroom Furniture
Electronics Queen Bed Frame
Lamp -Table 100
25
Bedroom Furniture
Electronics Queen
Laptop Boxspring 150
250
Bedroom Furniture
Electronics Queen MattressPlayer)
Stereo (Record 150
50
Bedroom Furniture
Electronics Room
StereoDivider
Speaker 25
Bedroom Furniture
Electronics Trunk
Television -Tube 75
50
Bedroom Furniture
Electronics Twin Bed Frame
Televison -Large Flat Screen (more than 32) 75
150
Bedroom Furniture
Electronics Twin Boxspring
Televison -Small Flat Screen (less than 32) 100
Bedroom Furniture
Electronics Twin Mattress
Vacuum cleaner 100
75
Bedroom Furniture
Housewares & Linens Vanity
Coat Rack 150
25
Bedroom Furniture
Housewares & Linens Wardrobe
Housewares (per box) 200
25
Dining / Kitchen
Housewares Furniture
& Linens Bar Stool
Ironing Board 25
Dining / Kitchen
Housewares Furniture
& Linens Buffet
Laundryand Hutch
Hamper 150
25
Dining / Kitchen
Housewares Furniture
& Linens Credenza
Linens (per bag) 150
25
Dining / Kitchen
Housewares Furniture
& Linens Dining Chair
Magazine Rack 50
25
Dining / Kitchen
Housewares Furniture
& Linens Dining Table
Shoe Rack 150
25
Dining / Kitchen
Housewares Furniture
& Linens Folding
SuitcaseChair 25
Dining / Kitchen
Housewares Furniture
& Linens Folding Table
Throw rugs 50
25
Dining / Kitchen
Housewares Furniture
& Linens Kitchen
TV Tray Chair 25
Dining / Kitchen
Housewares Furniture
& Linens Kitchen Cupboard / Microwave Stand
Waste Basket 50
25
Dining / Kitchen Furniture
Living Room Kitchen
ArmchairTable 150
100
Dining / Kitchen Furniture
Living Room Shelf
Bench-Large 100
50
Dining / Kitchen Furniture
Living Room Shelf
Book -Small
Shelf -Large 75
100
Dining / Kitchen Furniture
Living Room Sideboard
Book Shelf -Small 150
75
Dining / Kitchen Furniture
Living Room Stool
Cabinet 25
150
22
Electronics
Living Room Computer
CD Stand Monitor 100
25Product Family Product Name 2018 In Kind Value ($)
Art & Collectables
Living Room Artificial
Cabinet Plant / Christmas Tree 50
150
Art & Collectables
Living Room Picture
CD Stand(framed) 25
25
Bedroom Furniture
Living Room Armoire
Coffee Table 200
100
Bedroom Furniture
Living Room Chest
End Table 100
50
Bedroom Furniture
Living Room Double Bed Frame
Entertainment Unit 75
150
Bedroom Furniture
Living Room Double Boxspring
Futon -Complete 150
150
Bedroom Furniture
Living Room Double Mattress
Loveseat 150
150
Bedroom Furniture
Living Room Dresser
Nesting Table Set 100
50
Bedroom Furniture
Living Room Dresser withChair
Occasional mirror 100
50
Bedroom Furniture
Living Room King Mattress
Ottoman 150
50
Bedroom Furniture
Living Room Mirror
Recliner 50
100
Bedroom Furniture
Living Room Night Table
Rocking Chair 50
75
Bedroom Furniture
Living Room Queen
Rug Bed Frame 100
75
Bedroom Furniture
Living Room Queen
Sofa Boxspring 150
250
Bedroom Furniture
Living Room Queen
Sofabed Mattress 150
300
Bedroom Furniture
Living Room Room Divider
Television Stand 25
75
Bedroom Furniture
Living Room Trunk
Wall Unit 75
100
Bedroom Furniture
Office Furniture Twin
DeskBed Frame 75
100
Bedroom Furniture
Office Furniture Twin
FilingBoxspring
Cabinet -Small 100
50
Bedroom Furniture
Office Furniture Twin
OfficeMattress
Chair 100
50
Bedroom Furniture
Small Appliances Vanity
Air Conditioner 150
100
Bedroom Furniture
Small Appliances Wardrobe
Bar Fridge 200
100
Dining / Kitchen Furniture
Small Appliances Bar
FanStool 25
25
Dining / Kitchen Furniture
Small Appliances Buffet and Hutch
Microwave 150
50
Dining / Kitchen Furniture
Small Appliances Credenza
Small Appliance (per box) 150
25
Dining / Kitchen Furniture
Small Appliances Dining
Space Chair
Heater 50
25
Dining / Kitchen Furniture Dining Table 150
Dining / Kitchen Furniture Folding Chair 25
Dining / Kitchen Furniture Folding Table 50
Dining / Kitchen Furniture Kitchen Chair 25
Dining / Kitchen Furniture Kitchen Cupboard / Microwave Stand 50
Dining / Kitchen Furniture Kitchen Table 150
Dining / Kitchen Furniture Shelf -Large 100
Dining / Kitchen Furniture Shelf -Small 75
Dining / Kitchen Furniture Sideboard 150
Dining / Kitchen Furniture Stool 25
23
Electronics Computer Monitor 100APPENDIX C
Sample Capacities For Each Flat Rate
Diagrams below are to help our ambassadors articulate approximate truck spaces required for prospective
customers. To clarify, to get additional details on capacity or to book service please call 416.934.1229 and
Furniture Bank’s team of helpful service agents will assist.
1/8 Truck $250
• Dining Table + 4 Chairs
• Love Seat
Approximate Tax Receipt Value: $500
1/4 Truck $400
• Dining Table + 4 Chairs
• Housewares box (x2)
• Queen Mattress
• Night Tables (x2)
• Sofa
Approximate Tax Receipt Value: $900
1/2 Truck $700
Quarter Truck items listed above, plus:
• Armchair • Love Seat • Desk
• Queen Box Spring • Table Lamps (x2) • Pictures (Framed) x 3
• Dresser with Mirror • Rug • Bench
• 2 x Stools • Microwave • Bookshelf
Approximate Tax Receipt Value: $1,950
Full Truck $1,250
• Double Half Truck
Approximate Tax Receipt Value: $3,900
24APPENDIX D
Furniture Bank Agency List
Furniture Bank works in partnership with almost 90 community agencies and shelters to assist individuals
and families obtain furniture and household items for their new homes. These agencies play a critical role by
helping to screen potential furniture recipients; this helps Furniture Bank ensure that we maintain our focus
on formerly homeless, those leaving abusive situations, or newcomers to Canada.
Adam House Jessie’s - The June Callwood Centre Scarborough Furniture Bank
Afghan Women’s Organization Jewish Family and Child SCHC
Anduhyaun Shelter John Howard Society of Toronto Seaton House
Birkdale Residence Julliette’s Place Sisters of Life
Canadian Centre for Victims of Torture LAMP Community Health Centre Sojourn House
CCAS Child and Youth Services Lifeline Syria St. Leonard’s Society of Toronto
Children’s Aid Society of Toronto Mary’s Home St. Stephen’s Community House
Christie Refugee Welcome Centre Massey Centre for Women Supporting Our Youth
Community Living Toronto Matthew House The Four Villages Community Health Ctr
COSTI Immigrant Services Mennonite New Life Centre The Learning Enrichment Foundation
COTA Miziwe Biik The Queensway TESS
Covenant House Native Child and Family Services of Tor. The Redwood
CultureLink Native Men’s Residence The Remix Project
Dixon Hall Native Women’s Resource Centre The Scott Mission - Men
Dr. Roz’s Healing Place Nazareth House Thorncliffe Neighbourhood
Ernestine’s Women’s Shelter Nellie’s Toronto Community Hostel
Eva’s Initiatives Newcomer Centre of Peel Toronto Council Fire Native Cultural Ctr
Family Residence North York Community House Toronto Professional Firefighters’ Assoc
FCJ Refugee Centre North York Women’s Shelter Toronto Public Health (Bed Bug Project)
Fife House Oasis centre des femmes West Neighbourhood House
Fred Victor Pape Adolescent Resource Centre Women’s Habitat
Good Shepherd Parkdale Intercultural Association Women’s Residence
Habitat for Humanity Toronto Reconnect Mental Health Services Working Women Community Centre
Harbour Light Ministries SA Robertson House YMCA Centre
High Park/Parkdale TESS Romero House YMCA Sprott House
Horizons for Youth Rosalie Hall Yonge Street Mission
Humewood House Salvation Army - Evangeline Residence Yorktown Family Services
Interim Place North Branch Salvation Army - Peel Family Shelter Youth Without Shelter
Interval House Savard’s Women’s Shelter - HFS
25APPENDIX E
CUSTOMER TESTIMONIALS
“
The whole experience was well organized and a
pleasure from beginning to end.
“
P. CORREIA, RICHMOND HILL
The movers were amazing! Extremely
professional, courteous, polite, efficient and
helpful! They did an absolutely incredible job!!!
“
D. ROBEV, MISSISSAUGA
Environment, Organization, Other, Timeliness
A fantastic crew of two: They were organized,
“
friendly, kind, and very patient with an elevator
booking mix-up. A wonderful experience. Thank
you!
Fantastic pleasant very helpful guys! Excellent
“
A. MEYER-ERLACH, MISSISSAUGA
customer service!
K. MCAULEY, NORTH YORK
“
You were very accommodating about arrival
notification (which was helpful as we were
meeting at a storage unit ). Pick up gentlemen
were excellent, well organized, helpful and
The [movers] arrived when they said they
pleasant.
would, and handled things well. Thank you!
M. CONNOR, SCARBOROUGH R. & S. NICKLE, NORTH YORK
26“
The men were very organized and very careful
of walls etc. They were very polite and did their
“
work responsibly. We would use this means of
disposing of unneeded furnishings again.
“
L & M. SOLWAY, MIDTOWN TORONTO
Excellent service in every way. Pick up persons
were prompt, professional and courteous. Very,
very pleased with all and would not hesitate to
use this charitable service again.
Friendly…efficient. On time...appreciative.
“
R. BIDERMAN, THORNHILL
B. KENNEY, SCARBOROUGH
“
Delivery men were very pleasant and prompt
in picking up the two sofas we donated. There
Friendly staff; great that others can use the was a cost which was more than covered by
furniture; a nice way to honour Mom’s memory the charitable donation tax receipt. If I have
by helping others. other things to donate, I will be in touch.
J. CANTRILL, SCARBOROUGH P. WHITTLE, TORONTO
27“
The guys arrived on time, and called in advance.
Robert was so in control and a real pleasure to
deal with. I thank you for having a wonderful
and careful crew in my home.
M. RICHARDSON, NORTH YORK
“
It was a wonderful experience and will
absolutely donate again.
O. BARTLETT, EAST YORK
28“
Very polite and helpful driver/ pick up fellows. A
pleasure to deal with.
“
N. GOLDSTEIN, ETOBICOKE
Your guys were very hard working and
personable.
“
JOSE FIGUEIRA, PICKERING
Great guys. Friendly and efficient. Thanks for
everything.
“ “
S. DOLAN, BRAMPTON
The pick-up couldn’t have gone smoother.
Everything happened as promised & the staff Great organization to deal with. Super helpful
were very pleasant and professional. and friendly staff that go out of their way. Great
experience.
“
B. RIDSDILL, TORONTO
“
K. MACQUARRIE, ETOBICOKE
Courtesy and professionalism.... representatives
were a pleasure to work with...great I heard about Furniture Bank from Habitat for
ambassadors for the Furniture Bank. Canada...called them and arranged to have
3 pieces of furniture and a carpet picked up.
There was a cost...however this cost was
“
O. DECOCK, ETOBICOKE
absorbed by the donation receipt I received.
The men that came were not only courteous but
very quick. I highly recommend the Furniture
Bank to anyone that is looking to donate used
Friendly person who came to pick up the furniture (in good condition). I will call Furniture
furniture. Bank again if I have anything else to donate.
S. KUMARESAN, WOODBRIDGE O. BARTLETT, EAST YORK
29Rijo’s Story:
A place at the table
That dark empty space brightened with Another family lived a life around this fine
each piece of furniture placed. Heavy, solid piece. My family will always know the story
wood chairs were placed one by one until of this table and celebrate the kindness of
four were tucked under the newly placed the family who donated it. My heart swells
table. Rijo ran his hand across the smooth when I think of them, and when I think of
surface. He closed his eyes and allowed Furniture Bank. They’re behind this priceless
himself to imagine, and to dream, about gift; my precious home. This furniture
the reasons and seasons and milestones built our home. It was just a shell until
that would bring his family together around these treasures were placed by these fine
this table. Opening his eyes, Rijo smiled delivery people. They took such care with
and delightfully shared, “We now have a everything. Everyone who got us to this day
gathering place. A sharing place. This is belongs in our success story.”
where our new life begins. This table is a
symbol of my family’s chance for a happy
life.
“Only because of Furniture Bank, when
my wife and young son reach Canada this
August, they’ll be coming to a home; not to
an empty, sorrowful place. This is a table
made with love, by hand, a long time ago.
30LETTER FROM DAN KERSHAW
Executive Director of Furniture Bank
Dear RE/MAX Hallmark Agents, conversation focuses on increasing the stock of social
housing for the homeless, there seems to be less said
On behalf of the Furniture Bank, thank you for your about the key ingredient that makes a house a home -
exceptional commitment to our shared mission. furniture. This is a solvable problem.
With your support and leadership, our Golf and Furniture Bank acts as an intermediary between
Chair Affair events in 2017 raised sufficient funds to vulnerable populations that are in the process of
furnish the homes of 400 men, women and children. re-establishing a life with a furnished home, and those
As you know, these are individuals transitioning from with unwanted furniture. If nothing else, this proves the
homelessness and shelter into a world of possibility basic tenets of a scalable model.
dignified with your gifts of furniture.
Everyone deserves the comfort, dignity and security of
Based on our research it costs between $2,000 - a furnished home. The need is great and Furniture Bank
$5,000 to furnish a home with used furniture. is committed, with support from sponsors like you, to
Comparing this to the gross monthly income of solve this problem.
an individual living on minimum wage in Canada -
between $1,725 and $1,907 - it is easy to see why We see a world where all have access to essential
furniture is a lower priority, and often not an option, household items. We need and appreciate your help.
in low-income households. With the average cost of Thank you.
housing for a family living in Toronto sitting at over
$1,600, you can see how food over furniture becomes Sincerely,
a decision that too many of our neighbors are forced to
make.
Dan Kershaw
Because this furniture deprivation exists behind closed Executive Director
doors, no one hears about it. And while all the public Furniture Bank
3132
25 Connell Court, Unit 1,
Toronto, ON, M8Z 1E8
(416) 934-1229
www.furniturebank.org
Registered Charity #87253 1843 RR0001You can also read
